ICICI Bank Complaints & Reviews

Hi icici,

In my last six years with another private banking i have never faced any issues.
But recently when i changed my salary account to icici, i'm facing lot of issues.
Money is getting deducted without any consent.

Recently on nov 14th 2019, an amount has been deducted a total of 1300 rupees without any consent for ecsrtnchgs for 11 oct 2019.
Request to refund my whole amount.

Last year, two executives of icici bank visited my home and discussed a new policy of premium 2 lakhs p. A
And showed that it's highly profitable to invest in it. Also they proposed to provide a term life insurance of 20 lakhs to father as an extra benifits. So, my father decided to invest in the plan. One year when premium due date started approaching, we decided to check the current status of the premium we invested before delivering another premium. We found that instead of any profit there was a great loss and our investment came to 1.5 lakhs. Also, instead of covering my father, they covered me which was not at all discussed. First they cheated us there. Then we decided to terminate all the relationships with the bank and take our investment back. Now they are saying that my money is now locked in for 5 years and will not be returned back until then. They are not giving me my money. Please take an action as quick as possible. They've thug me for 2 lakhs and still they are calling nearly everyday for next premium. Please, this is my humble request to take actions against such frauds. My such people would've been present with such sufferings. Please help me get my money back.

I have a demat account in icici bank f. When i checked my bank transactions and i found that there is one debit transaction — IN[protected] DP CHGS TILL NOV-1
8 chgs till Nov-19- inr 801.51/-.
When i created the demat account, agent was not told about the dp charges, it was told me that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici.
My icici account number is[[protected], IFSC Code-ICIC0006281].
This is completely unacceptable and please refund my amount.
My phone number is [protected], otherwise i am going to close this account.

The icici fastag is not working for the last three months. I have given multiple requests on this at the call center. No one seems to be bothered about the complaint.

It was not scanning at tolls, but my account showing as active.

Please help me out. There is no contact of them directly.

One time they said server down.

Please help me in resolving my issue.

My email address - [protected]@gmail.com

I have paid all my emis on time instead of my last 3 emis but they carry forward so much extra charge that my july payment that i made in august they have carry forward it till november and i end up paying 21000 and more for a 14000 mobile. I have complaint many time but my request was not accepted anytime and my charges were never reversed. I have provided one of the screenshot in which my request got cancelled.

ICICI bank savings account number[protected]
Name Sathyamurthi

Today i found ICICI bank deducted Rs 1899 from my savings account. Upon asking customer care they said the bank had deducted from my account due to my consent to join for some scheme. Further they said that few days ago somebody would have talked to me about this scheme. i asked her to show any evidence of my consent to join any scheme in any written form . Obviously i am had not consented for any scheme by paying some money.

Let me explain how they manage to take your money under some pretext.

Few days back some one called me and said they are calling from ICICI ( At that stage i even had a doubt whether they are really from ICICI or some fraud, so i wanted to get away as soon as possible) He was speaking at super fast speed talking about some scheme. In between he kept asking me whether it is clear to me. I am so bored and only way i could get away from him is to say " it is clear' At no stage he said that i have to pay Rs 1899, nor i said at any stage that i am willing to join in any scheme,
Then few minutes later some one called me and asked whether i had understood . So i said it is clear. That is all .

after few days i found today that money is deducted, and citing the above incident as my consent.
It is beyond my comprehension where i consented to join any scheme.

The customer care agreed to withdraw my name from scheme and they will intimate me in 6 working days. i wonder what would have happened if i had not seen email or saw it after a few days.

My complaint is
1) ICICI intentionally spoke in such a manner to make the victim to say something .
2 they never said explicitely that rs 1899 is the fee for the scheme.

3 ) Though i had not agreed to join any scheme, i could have agreed also if the scheme is just a benefit, without any payment from me. And same scheme i could have refused to join if the details of payment is made clear.
So the way they treat as my consent is nothing short of cheating the customer. If they are so honest they could have sent an email about the scheme and attach a agreement paper or ask me to transfer the money.

4) how any bank can deduct money from anyone's account without the real consent either through system or through some paper.
I wonder whether it is allowed in the Indian banking law.!

5) If the bank is sure that i made the consent then let them show any of the voice recording of their chat with me.
regards
sathyamurthi

My name is anamika sharma. There is one credit card of icici with number [protected] showing in my cibil report with my ownership as authorized user. I have never taken any credit card from icici and i don't know whose credit card is it which is showing in my account. This card is affecting my cibil score. I request you to investigate the same and delete it from my account. Would appreciate a prompt response from your bank.

They deducted 588.82 rs with a remark, drcard joinfee+gst from my account. I can understand this must be related to the issuance of a new debit card for my new account in their bank. But five days later, they deducted another sum of 177.00 with the remark, dcardfee05.
Please provide me with a satisfactory response to why these amounts have been deducted.

Hi i am unable to receive otp from icici bank form last few days... Sometimes otp is coming very late like after half n hour... Facing so much problems because of the otp... Kindly resolve this problem as i have to make some transactions... Because of no otp facing so much problem... My mobile number is correctly registered but not email i want to register my email also so please suggest me how to do that...

Hi

My icici personal account got debited 473/- 103 times in a single day without any intimation.

Even after clearing all my outstanding amount of my loans, it happened. Before clearing outstanding amount, i got a call from icici customer care people that if i clear outstanding amount and bounce charges, they will exclude my ecs amount of my previous months, but i was shocked they deducted 103 times almost 50,...

I made an online transaction for electricity bill payment via amazon on 14th january-2019. Amount was deducted from my account but order wasn't completed. Amount of 3480/- was deducted from my account on 14th january 2019. Upon asking from amazon, they declined to have received any payment from the bank.
Icici bank is just saying the amount is deducted from their end.
I checked multiple times with the amazon, they said they haven't received the money.
Icici bank is just saying that the money is received by amazon.
Where did the money go in that case?
I have emailed several times and raised this issue many times (Issue req no. Sr[protected], sr[protected]. Also filed a grievance with the bank. Still no action was taken in this regard. Icici bank only has 1 line all the times i. E. "we inform you that your query related to transaction of rs. 3, 480.00 on acct xx4610 has been declined by the merchant".
I seek the refund of my payment 3480/- with interest till today. As it has already 10 months for the issue.

Txn of INR 968.65 done on Acct XX773 on 12-Nov-19.Info: VSI*Amazon Pr.Avbl Bal:INR 6, 22, 939.43.Call 18002662 for dispute or SMS BLOCK 773 to [protected] I have been receiving this message for the last 4 months, I have contacted ICICI bank customer care and they said nothing can be done and better close the account. Its bad to appoint these type of call center officials.
Please give me a solution to cancel this transactions or I will be forced to terminate my account including prudential and loans in ICICI BANK

Issues i am facing in using icici bank services :

Firstly, without asking me icici bank has activated amex services and started charging high rates thereon in spite of my request to close the service.

Secondly, again without asking me icici bank has activated sign board facility which i am not aware of and again they have charged me with rs 2000/- and pressurizing me to avail the service.

Thirdly, after all this icici bank have started charging 2.95% msf charges instead of 1.65% and in spite of raising issues since 3 months, mr deepak verma (Nodal officer) and other team members are least bothered and started harassing me with unwanted charges.

These are the behaviours of icici staffs

Dear sir,
I have a two wheeler loan. I am paying the loan due on 8th of the every month. But ecs return change are withdrawal my money in last few months. On 09th july 2019 withdrawal 396.15 rupee's and same month again 17th july 2019 withdrawal 413.00 rupee's, in august 07th and 16th again withdrawal my money rs 16.83 and rs 472.00, an another few months on october and november again withdrawal from my account 298.47, 5.00 and 413.00 rupee's. Sir, please slow this problem.

I have recently bought an ac and washing machine using bajaj emi card. For that, first emi amount has deducted on 02/11/2019. After that, on 08/11/2019 and 09/11/2019, from my account, the amount of 1300/- has deducted under the name (Nach_ad_rtn_chrg~bajajfin). Why does it deducting from the account? Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. Please respond and resolve the issue asap.

Dear sir/ma'am

I was working as an insurance sales agent in icici prudential. They provided me with a credit card of icici bank. After 6 months i quit my job as i got an better opportunity. By the month of july, 2019 i was overdue by an amount of rs. 24000. I made a payment of rs. 9012. By that means my balance should have been reduced to rs. 14, 998. But instead of that my remaining payable balance has been increased to rs. 30, 000.
When the matter came to my notice, i tried contacting them regarding my statement. But there was no response from their side. Nothing at all.

Now from last 2 months, a lady named shilpa from delhi have been calling my office colleagues, my parents and even sent a guy to our house instead of calling me and asking them to forward a number to me. When i call back on the given number, she responds to me like i will call you back in 5 minutes and then gone. No calls for few days. The same has been repeating for a while.

Yours faithfuly
Sahil

Icici bank deducted rs. 2000 from my bank without any information.

This is robbery of my hard earned money.

If a person have limited amount in his bank and was thinking that he have money.
He goes out buy something... Then he check his account and found no money.

Who is responsible for that situation.

I hardly withdraw money from atm... How the charges are this much.

Date of incidence: 1. Rs 3674.35 in 2019 (Till date and still unknown amount
Is being deducted from my account, even after
Complaint)

2. Rs 6040 in 2018

Full description: rs 9714.35 amount is deducted from my account for credit card no. : [xx6820 ] (Sorry i am not able to provide the full credit card number as it is not issued to me. Thus, not aware of this.) which is not mine. I got first notification mail on 3rd oct 2019. Then, i analysed my completed deductions of my account and came to know about the total deduction amount.

On the same day i. E 3rd oct 2019, i had mailed about this discrepancy. But received reply from icici on 12th oct from one of representative voona vikas, saying this is minimum amount due for this credit card with card no. : [xx6820 ] which is never issued to me.

I have again mailed about this fraud but i have not received any reply till now.

Thus, i have also raised complaint in rbi ombudsman for the same.

Request you to please refund the amount at earliest. (Attaching full deduction statement till 10th nov 2019)
If require to submit the detail deduction summary. Please provide working email id as here only jpeg file is allowed to upload.

Thanks

Hi team,

I recharged with ₹400 through upi to my icici fastag account no. 21015871 on[protected]:45 but the amount did not reflected on my fastag account.
When i raised a complaint they said you vehicle number is not update so recharge through upi was not reflected, so i updated the vehicle number and the raised the complaint again, this time they said your request is forwarded to concernd team and you will get you refund or it will reflect in your account. But till now i have not received my ₹400 back.
Everytime i call to customer care, they will raise a new complaint and there will not be any action or update after that.
This complaint cmp[protected] has all the required details in their website. I have also attached the screenshot of above complaint. Please take necessary action.

Thanks,
Rishabh gupta
+91-[protected]

My name is Aditya Shivaji Pawar and i'm holding a salary in icici bank for the past 1 years. i just saw today when i checked my account online, that twice i have been charged posdec chg of rs. 28.09 each (Total INR 103 Rs) on between November 7th & 9th 2013 and the description says:
1 posdec chg/9248/25st3 dr inr 29.50
2 posdec chg/9248/25st3 dr inr 0.01
3 posdec chg/9248/25st3 dr inr 9.00
4 posdec chg/9248/25st3 dr inr 28.97
5 posdec chg/9248/25st3 dr inr 28.98

Kindly check and possible to refund.