Dear Sir,
I have a Demat account in ICICI bank for 3 years now. I haven't ever activated the account or I haven't ever logged in also.
No charges have been debited in my account in the last 3 years.
But, In the last 5 days, when I checked my bank account I found two unauthenticated debits from my account.
1. Transaction ID: SB498800
Transaction date: 30/10/2019
Transaction Description: [protected] DP CHGS TILLSEP-19
Amount Debited: INR 581.62.
2. Transaction ID: SB498800
Transaction date: 25/10/2019
Transaction Description: DMC/[protected] DPCHGS TILL SEP-19
Amount Debited: INR 106.71
When I created my ICICI Salary account, they provided this demat account with the KIT and the ICICI representative informed me that it is free of cost, it will never be charged until unless you activate it. Also I was not informed about this DP charges.
This is completely unacceptable and please REFUND my amount.
I also did not get any message alert in my mobile which is registered with ICICI.
My ICICI account number is[protected].
My phone number is [protected].
Regards,
Vishnuram
Dec 6, 2019
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 03, 2019
ICICI Bank Customer Care's response Dear Customer,
We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.
Regards,
ICICI Bank Customer Service Team
We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (971535_1) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team