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ICICI Bank Complaints & Reviews

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Updated: Mar 6, 2026
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S
supreet acharya
from Sambalpur, Odisha
Oct 29, 2019
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Address: Plot No. M/7, Phase-3 , Kalinga Vihar ,, Chhend ,Rourkela, Sundargarh, Odisha, 769015

I would like to bring it to your notice that, the amount of rs 961/- has been deducted from my icici account and the transaction message says vsi*amazon prim. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking it to be an auto renewal. I have checked this when i was going through my account statement, the amount was debited on 29th oct, 2019. Could you please assist me regarding this. Please find the attachment regarding the same.
Regards,
Supreet kumar acharya
Nov 29, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Oct 29, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Hi, My Bank Account Is Frozen.
MUDHILI KIRAN's reply, Oct 25, 2019
Account number: 070101502191. i am not using almost 3 years account. right now i started past 6 months back, My Bank Account Is Frozen. what can i do ?
ICICI Bank has Stolen my money from my credit card. I need my money back to my credit card. Kindly direct the CEO of Icici bank to credit back my money back to my credit card. Credit card statement is not provided to me.
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    I would like to raise two issues.

    Issue (1) ICICI Bank has been deducting nmmab chg without prior notice or information for the reason for deduction.

    Issue (2) nmmab chg (1, 180+gst) has been deducted even after maintaining the minimum balance.

    Explanation:
    Issue (1) ICICI Bank has been deducting nmmab chg without prior notice or even after deduction. This has happened for the past 5months....
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    A
    Allabakash D
    from Mumbai, Maharashtra
    Oct 28, 2019
    Resolved
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    Address: h no:28/1061-18-1a,nowman nagar,nandyal., Kurnool, Andhra Pradesh, 518501
    Website: www.icicibank.com

    Dear Sir, This is Allabaksh D working in financial organisation.I already availed Credit Cards from other banks.On 18/07/2019 ICICI bank credti card Executive B Rajendra apporched me says that they are giving free Credit card, but after Receving credit card my card debit for Rs.600+gst at that time made a call to executive but he didnt lifted my call.i contacted customer care to cancel the card and reverse the fee, they taken the request and confirmed me.last month back i checked my cibil to know the any credit card dues that time no cibil overdue was not there.today i cheked the cibikl i have overdue of 1200 and am receiving messages of overdue 1860 which inckudes late payment fee.i made so many time customer care but it is not connecting.This overdue messages and amount me unnnessary tensions and headaq.i had very worest customer experiacne through customer care.please help me regard to reverse my all my charges and cancel the card as early as possible.
    Nov 29, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 29, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (961721) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Paid in 11 Oct 2019 UPI transection Id
    [protected] please refund my claim
    From past few months my money got deducted through smab charge and some other thing.atleast you should inform me about this, icici customer support is so arrogant, unapprochable, no one gives a solution, Gachibowli branch, Hyderabad, india
    I was deducted with 413 charges stating ECSRTNCHG. There was no intimation from the bank nor any further detail. I was under the impression that it was due to the bank I took loan from but they said its not credited into their account. I have not received any clarity on this from the support as well
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      Prabu65
      from Mumbai, Maharashtra
      Oct 28, 2019
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      Address: 812, vanniya mettustreet Iyyapanthangal, Chennai, Tamil Nadu, 600056

      I am prabakaran my new credit card activate icici staff at 24 september 19 at the same day my amount theft Rs 50000/- in my credit card number 5241xxxxxxxx4006. My credit card limited value dedicated service ref no: [protected] transaction details shown Citrusp just dial.com Mumbai IN.
      Please refunded my card amount 50000/-
      Please solve my problem
      Nov 29, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 29, 2019
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (961702) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      ICICI deducted Rs. 1899 from my account in the name of an ONEAST without my approval. After checking the complaints here I found that ICICI has been doing this for quite long for several people in the name of ONE ASSIST Insurance.
      I have tried contacting ICICI Bank multiple times for deactivating my credit card but there is no response from there and about this. I even tried visiting bank they are not supportive.
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        A
        anvesh58
        from Hyderabad, Telangana
        Oct 28, 2019
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        Address: Nanakram Guda, Hyderabad, Telangana, India, Hyderabad, Andhra Pradesh, 500032

        I am Anvesh Tunuguntla. On 25 OCt 2019, an amount of Rs.481 has been deducted from my savings account with the remarks DMC/[protected] DP CHGS TILL SEP-19 without any prior notice and while opening demat account they haven't mentioned any thing about these charges. They said no hidden charges but this DMC suddenly come up with out any prior notice. This deduction was happened so many times. but they deducting again and again. Plz return back my money.
        Dec 3, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 29, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (961722) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          Subbha
          from Bengaluru, Karnataka
          Oct 28, 2019
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          Address: Dr vishnuvardhan road, 560068

          Rs 29.5 has being deducted multiple times from my salary account in icici bank towards posdec chg 30.09.2019
          What are these charges? I have not used my card to withdraw cash & my transaction has not been rejected anywhere.
          This is really disappointing because more than rs 350 is deducted already.
          I have approached the customer care a couple of times & their answer is not satisfying.
          When i have not used my card anywhere where is the question of card decline. This is purely a fraud from the bank side. Kindly resolve this & refund the amount deducted & ensure this does not repeat anymore.
          My account no :[protected]
          Dec 12, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 28, 2019
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            M
            Murugan Pv Balakrishnan
            from Chennai, Tamil Nadu
            Oct 27, 2019
            Resolved
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            mortgage loan mod done but icici bank not released the loan amount

            Address: SANATORIUM CHENNAI, Chennai, Tamil Nadu, 600047

            Dear sir

            I have given my 1.5 croes worth property to icici bank and asked for 37 lakhs loan. They have collected admin fees, processing fees, mod registration fee at sro office.. All done one week before.. But still not given my loan amount.

            So shall i ask for " interest for 7 days? For my property which they have registered under the icici bank ltd name?...
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            D
            Deepak Buzz
            from Bengaluru, Karnataka
            Oct 27, 2019
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            Address: 103 Aecs Lay Out, S.No.6A/4, Sanjay Nagar, 560094

            Name: deepak kumar m
            Account no:[protected]
            Branch : sanjay nagar
            Ifsc code: icic0002336

            Refund reference :[protected]

            Hi guys... I ordered one product from amazon through upi payment method worth rs:1049 and i returned that product. Amazon refunded the amount but the amount is not reflected in my account its been 12 days. Amazon given refund reference no :[protected]. Please help me with this
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 28, 2019
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Nov 06, 2019
            Updated by Deepak Buzz
            Please solve the problem Its been more than 20days
            My name is Kiran Shettiyar and i have charged ₹344.17 for demat account i didn't have the single use of that i have told the customer service lots of time but they didn't stop the service. I want my money full refund immediately and i have the request to shut down my demat account.
            ICICI Bank Customer Care's response, Oct 28, 2019
            Verified Support
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (959225_1) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              M
              mahesh bajait
              from Pune, Maharashtra
              Oct 27, 2019
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              I hold saving account with icici bank since last 4 to 5 years, i am wondering why they are charging for cards.
              They have charged ₹480.88 under dcardfee1928sep19-aug20+gst
              No idea why they are charges these amount, they never informed me these charges either my email, sms or letter. It is really frustrating that icici has deducted money without informing us. Expecting my money to be credited to my a/c asap.
              Nov 27, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 27, 2019
              ICICI Bank Customer Care's response
              Dear mahesh bajait,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (957203) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              I have been trying to withdraw amount from SBI ATM gulbarga, hussain garden, but amount debited with rupees 7000/- from account but cash has not received from ATM machine.
              Kindly help me to get my amount refunded.
              My mobile no: [protected]
              ICICI Bank Customer Care's response, Oct 28, 2019
              Verified Support
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                E
                elegantamit
                from Chennai, Tamil Nadu
                Oct 27, 2019
                Resolved
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                I received a registered post stating some loan account in my name and an amortization schedule for the same. The total loan amount being 89, 000. When i called the customer care i was told that the loan is disbursed to my icici bank savings bank account. I don't have any saving's account with icici bank. When enquiring about the mobile or email associated with the account i found out that these also don't belong to me.
                The loan account number is : lpsul[protected] and the associated savings account is :[protected].
                I have not opened any account with icici bank or have never requested for any loan.
                I would like this to be nullified and the person/organization responsible be punished. I am also in process of filling a fir against the bank as i consider this fraud from your end. I am ready to support in any enquiry that can be initiated and can help punish the culprit.
                Dec 4, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 28, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  M
                  Murugan Pv Balakrishnan
                  from Chennai, Tamil Nadu
                  Oct 27, 2019
                  Resolved
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                  Resolved

                  Address: 2. Thiruvalluvar street. sanatoriyn. chennai, Chennai, Tamil Nadu, 600047

                  Hello sir
                  I have applied the loan against the property. Mortgage loan on oct 1st week. After several followups.. It's was approved with multiple as payment deed. Which i have paid.
                  3 days before there told me to do mod on srio office. Pammal chennai. I have given my 1.5 c worth property original sale deed property docs on 10 days back. After several followups.. They fixed the registration token and asked me to come on two days back... I went and mod reg office and done the formalities..

                  But still the payment was not credited.. No one sharing the truth.. So i wanted to know what's is going and who will pay the interest rate
                  I
                  Nov 28, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 28, 2019
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (959202) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    D
                    Durga Kalyan
                    Oct 26, 2019
                    Resolved
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                    Resolved

                    I would like to bring it to your notice that, the amount of rs 999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 26th october, 2019. Could you please assist me regarding this.
                    Vsi/amazon stan/[protected]/[protected] is the transaction details.
                    Kindly help.
                    Oct 26, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
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                      A
                      Amritansh Srivastava11
                      from Mumbai, Maharashtra
                      Oct 26, 2019
                      Resolved
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                      Resolved

                      Address: Sigra, Sigra, Varanasi, Uttar Pradesh, 221010

                      My name is amritansh srivastava and i'm holding a salary in icici bank for the past 1 years. I just saw today when i checked my account online, that twice i have been charged posdec chg of rs. 29.50 each on september 29 october 2019 and the description says:

                      2 29/10/2019 posdec chg/09/10/10/7358+gst/28st09 dr inr 29.50
                      3 29/10/2019 posdec chg/13/10/10/7358+gst/28st09 dr inr 29.50
                      Nov 29, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 26, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (955378) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        Shital Salve
                        from Pune, Maharashtra
                        Oct 26, 2019
                        Resolved
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                        Address: Pune, Maharashtra, 411051

                        The issue that i have experienced was: i cancelled order for lg washing machine in july 2019 from flipkart. My amount is refunded by flipkart but still 4 emi are deducted from my credit card up till now. I need my refund back. Alot of time i call to customer service but there is no satisfactory solution is given to me. When i called first time they raised request for callelation of emi and the same day suddenly 9967 rupees deducted from my credit card means the total loss of almost 15000 including 4 emi.
                        How can you deduct amount with no reason. Whenever i called to your customer service there is discrepancies in the solution. And no proper information given. Such a pathetic excuses i am listening from your service guys.
                        Nov 27, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 27, 2019
                        ICICI Bank Customer Care's response
                        Dear [censored]al Salve,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (957205) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          shafique477
                          from Mumbai, Maharashtra
                          Oct 26, 2019
                          Resolved
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                          Resolved

                          Address: anna valenkin chawal kumbar wada road, Mumbai City, Maharashtra, 400016

                          I hold saving account with icici bank since last 4 to 5 years, i am wondering why they are charging for cards.
                          They have charged ₹344.06 under dcardfee1631may19-apr20+ gst.
                          No idea why they are charges these amount, they never informed me these charges either my email, sms or letter. It is really frustrating that icici has deducted money without informing us. Expecting my money to be credited to my a/c asap.
                          Nov 28, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 27, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (957207) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            prasadbernard
                            from Mumbai, Maharashtra
                            Oct 26, 2019
                            Resolved
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                            Resolved

                            Address: 560083

                            This is prasad b, 25/10/2019 in my icici sb account 826 rs debited automatically without any notifications, this is not good manners to take a money from customers account without notification, trans i’d is dmc/in[protected] dp chgs till sep -19, i called customer care they are telling this is demat ac charges but when executive came to my home for collecting docs for demat ac he told this demat ac is life time free, now suddenly they took 826 rs from my ac this is not good. This bank i s cheating the customer.
                            Nov 27, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 27, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (957214) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              N
                              Neerajha
                              from Mumbai, Maharashtra
                              Oct 26, 2019
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                              Address: 96B 1ST FLOOR MAYUR VIHAR PHASE 3,delhi 110096, New Delhi, Delhi, 110096

                              My door was not locked at 5:30. We are waiting till 7pm yesterday but documents not delivered and status wrongly updated as door locked. Today is bank holidays hence bank will be closed. Request you to deliver at my residence as H.no. 96B 1st floor, mayur vihar phase3 near dr. Ambedkar park. Delhi 110096. Please contact me at [protected].
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                                Goravnanda
                                from Amritsar, Punjab
                                Oct 26, 2019
                                Resolved
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                                Resolved

                                Respected sir /ma'am,

                                I am account holder of icici bank from last 4 years approx and my account number is 66xxxxxx3162

                                No they have charged me 588.82 rs under the category dcardfee2156oct19-sep20+gst and transaction id is sb498800.

                                I don't know what type of charges are these.

                                They never informed me regarding this charges through email voice call or text message.

                                Who was given the rights to icici bank to deduct this kind of charges without informing us.

                                Because we kept money in bank that gives the authority or rights to bank that they can do whatever they want to do with our money.

                                There should be a formal process for doing all this things. I want my money to be credited in my account which they have deducted from my account without informing me.

                                Regards and thanks
                                Rohit nanda
                                [protected]
                                Nov 27, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 27, 2019
                                ICICI Bank Customer Care's response
                                Dear Goravnanda,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Am not Respect e u
                                Because u r a stole of poor account holder

                                I am account holder of icici bank from last 17 years approx and my account number is[protected]

                                No they have charged me 58
                                546 rs under the category dcardfee +gst

                                I don't know what type of charges are these.

                                They never informed me regarding this charges through email voice call or text message.

                                Who was given the rights to icici bank to deduct this kind of charges without informing us.

                                Because we kept money in bank that gives the authority or rights to bank that they can do whatever they want to do with our money.

                                There should be a formal process for doing all this things. I want my money to be credited in my account which they have deducted from my account without informing me.either u perment delete my account please, am a poor women, house wife, not a source of any financial, am not working women, i will create my account with other bank,

                                Regards and thanks
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                                  nirjhar83
                                  from Bengaluru, Karnataka
                                  Oct 26, 2019
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka, 560100

                                  I have checked icici account statement today that rs 826 is deducted from my account for demat charges. This was told to be free then why there is deduction.

                                  25/10/2019 dmc/ dp chgs till s 826.00

                                  I could not have seen this then could be unnoticed. This is not right way to deduct money. Pls check and return back the amount in my account.

                                  Thanks
                                  Nirjhar
                                  Dec 1, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 26, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (954359) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    R
                                    Ruthy
                                    from Delhi, Delhi
                                    Oct 25, 2019
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                                    I have contacted icici customer care for refund amount, no proper response, employees dosent have proper knowledge, following them for more than 10 days. Not replying through e-mail. Always disconnecting the calls with providing fault information.

                                    Complained to sebi registered company, they asked icici bank to unblock the amount but they are not refunding yet.
                                    Worst experience.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 25, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (950775) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Oct 25, 2019
                                    Updated by Ruthy
                                    Sent an email with all the details, please refund the amount soon
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