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ICICI Bank Complaints & Reviews

3.3
Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 432

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G
GaneshR143
from Chennai, Tamil Nadu
Nov 6, 2019
Resolved
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Dear sir,
I have got the personal loan from fullerton india. I am paying the loan due on 5th of the every month. Last september 5th is sunday so it will hit on 6th. Unexpectedly my salary not credited on 4th of september. As i know that my account is not having sufficient funds i have deposited my amount in branch on 9 am (I am the first customer to pay in) on 6 th september. Usually ecs will hit my account on 11 pm to 12 pm. But in the evening i am getting message that your ecs has returned due to insufficient funds and charged from my account. I have called customer care and they are saying that ecs will hit any time even before office hours. Is that possible to happen? I want to know... If you have any idea about this please mail me. My email id is [protected]@gmail.com

Regards
Ganesh ravichandran
Dec 7, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 06, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    Vinitha Dominic
    from Tindivanam, Tamil Nadu
    Nov 6, 2019
    Resolved
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    Resolved

    I received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- for the past 2 years of 2017 and 18 now this year also they may detuct the amount automatically from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

    My a/c number:[protected]
    One assist id number: sr[protected]

    Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court. Thanks!
    Dominic savio p
    Dec 22, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 06, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      R
      rambvvs
      from Hyderabad, Telangana
      Nov 6, 2019
      Resolved
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      Resolved

      After several complaints, they not resolved the issue. They called twice and said resolve the issue but they are not even scared of consumer court.. Almost 3 months completed but no resolution. Complaint id 794547. They have marked complaint has resolved but who gave them rights to mark resolve without resolving the issue they have marked as resolved.
      Dec 8, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 06, 2019
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        P
        pvssureshkumar
        from Kakinada, Andhra Pradesh
        Nov 5, 2019
        Resolved
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        Resolved

        Address: East Godavari, Andhra Pradesh

        Very urgent:
        I have done mobile recharge for mobile number [protected] at 17-59 on[protected] for rs 792/- from my account[protected] through netbanking. The reference id. Is [protected]. Twenty four hours passed. Till now ihe mobile is not recharged. It is very urgent for us. Please look in to the matter immediately.
        It is very urgent for us. Please look in to the matter immediately.
        It is very urgent for us. Please look in to the matter immediately.
        It is very urgent for us. Please look in to the matter immediately.
        It is very urgent for us. Please look in to the matter immediately.
        It is very urgent for us. Please look in to the matter immediately.
        It is very urgent for us. Please look in to the matter immediately.
        It is very urgent for us. Please look in to the matter immediately.
        Dec 8, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 05, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          K
          kuturu sai
          from Hyderabad, Telangana
          Nov 5, 2019
          Resolved
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          Resolved

          Address: 500036

          Hi, i am sairam k from hyderabad. I have cleared my complete outstanding for my icici bank credit card and i was assured that i will received noc with 48 hours. It has been more than 10 days now i have not received noc. I have made payment with cash receipt.

          Strange thing is people who has assured me that i will have noc now are saying we cannot share you noc and they are giving me free advice to call customer care.

          I request reply for this from team icici bank hyderabad.

          I also request team icici hyderabad to be genuine enough to customers
          Dec 7, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 05, 2019
          ICICI Bank Customer Care's response
          Dear Sairam K,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (986290) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            B
            BADAM RAMESH REDDb. vgrďcvvv. Y
            from Mumbai, Maharashtra
            Nov 5, 2019
            Resolved
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            Resolved

            paper rolls

            Address: SY NO 455/16 Laxmipuram, 507114

            Dear/sir madam
            We r form laxmipuram sir venketswara filling station we request for paper rolls 27th sep 11th oct 26th oct three times but still we no received the paper rolls we call the customer care service also but still we no received the rolls
            Reference number 49788942
            Reference number #49169134
            Dear merchant partner,

            We would like to inform you that rolls are delivered as on 12th oct'19...
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            A
            AntzNish
            from Bengaluru, Karnataka
            Nov 5, 2019
            Resolved
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            Resolved

            I have been calling the icici fastag support for last 3months to update the rc book of the vehicle and also that the fastag does not work at any toll plaza, they just do not seem to care and provide a solution for the same. I have called n number of times and every time they just create a ticket and do not take any further action on the same. If this continues wil surely stop using the pathetic service.
            Dec 7, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 05, 2019
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (984926) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Dear sir today 890.00 deducted on my account show in vin* Google i don't know what is this please refund my amount my account number[protected]

            icici fastag does not work - Comment #3577698 - Image #0
            ICICI Bank Customer Care's response, Nov 5, 2019
            Verified Support
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            I have initiated a balance transfer transaction from icici bank to axis bank

            The balance got deducted from my icici bank account and not yet credited to axis baneficiary

            I have got a message that request timed out

            icici fastag does not work - Comment #3577745 - Image #0
            Axis Bank Customer Care's response, Nov 5, 2019
            Hi, we are here to help! We request you to refer to the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx to raise a dispute on the referred transaction. Regards, Team Axis Bank.
            ICICI Bank Customer Care's response, Nov 5, 2019
            Verified Support
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (984926_01) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              V
              vive0001
              from Delhi, Delhi
              Nov 4, 2019
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              Am very irritated from services which I am getting from your bankers.

              Dear Sir, every month I am facing the same issue.

              Last month I left sufficient amount in my account to get deducted against the credit card but I received a message that we due to insufficient we are unable to deduct the EMI and they levied penalty on me and I tried to get in touch with your customer care representatives from my registered contact number, your IVR system did not allow me to get in touch with them. I tried multiple times.

              Now please suggest me where should I go?

              Every month I have been paying more than my EMI but still the outstanding amount if reflecting as Rs. 26, 500 when the credit card limit is Rs. 25, 000.

              Then again I made a mistake, I again made a purchase of Rs. 8787 through the credit card of ICICI bank and I tried 3 time to convert that amount into EMI’s but every time system accepts my request and after every 3-4 days I am getting message that we regret to convert that amount into EMI.

              I want to know sir, am I joke a to your bank?

              Till when your employees keep harassing me?

              This time I am on a very serious note and very frustrated, I got this account opened to make my life easier but my relationship and my trust with your bank has become the biggest problem of my life.

              I want a resolution with justice at earliest and I really want to close this account and to close this credit card.

              When I joined my new organization they gave me an option to open salary account with Axis bank but I am a fool who trusted in your bank and gave account details of your bank.

              I really don’t want to write to you but sir I am not even able to connect with your representatives.

              Request you to do the needful.

              If anyone wants to talk to me kindly call me on [protected].
              ICICI Bank customer support has been notified about the posted complaint.
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                P
                Pakki Chandrasekhar
                from Attingal, Kerala
                Nov 4, 2019
                Resolved
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                Resolved

                Address: GOPALA PATNAM, 530027

                I had never asked for the one assist plan. Also a sum of rs 1899 has been debited from my account without my consent. Please disable this one assist plan as soon as possible and refund my total amount which has been deducted under this scheme. Otherwise i am going to close my account with and also complaint to consumer court.

                Icici a/c no[protected]
                Mobile : [protected]
                Name potnuru laxmi narayanamma

                Thanks
                Laxmi p
                Dec 7, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 04, 2019
                ICICI Bank Customer Care's response
                Dear Pakki Chandrasekhar,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Hi, My name is Suresh.
                Today, ICICI bank has charged me ₹354 as MM charges. I have absolutely no idea why they have deducted these charges without my knowledge. Kindly revert this charge to have to customer trust. I have been a customer since 2005.

                deactivation of one assist plan and refund - Comment #3577792 - Image #0
                ICICI Bank Customer Care's response, Nov 5, 2019
                Verified Support
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (982833_01) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  N
                  nagendra suresh
                  from Mumbai, Maharashtra
                  Nov 4, 2019
                  Resolved
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                  Resolved

                  surcharge dt:20/10/19 mcc 5541

                  Address: Khammam, Andhra Pradesh, 507101

                  My icici account is charged with the following surcharges from icici bank for using the debit card at petrol bunks, i am really not sure why icici is charging for the digital transaction?? All charges happened on date 24/10/2019
                  Surcharge dt:20/10/19 mcc 5541 — rs 118
                  Surcharge dt:17/10/19 mcc 5541 — — rs 118
                  Surcharge dt:22/10/19 mcc 5541 — rs 94
                  Government is encouraging the digital payments, where as...
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                  R
                  Rahul Lanka
                  from Bengaluru, Karnataka
                  Nov 4, 2019
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                  Hi All,

                  I had a loan with ICici bank and recently closed the old one by taking a new loan.

                  As loan officer said insurance amount of closed loan should be credited back to my account with 15 days. However, it did not happen. I called the customer care team they never resolved the issue after 2 hours on hold even.

                  I want my insurance asap, otherwise gonna submit case again icici with consumer court.

                  Regards
                  Rahul
                  [protected]
                  ICICI Bank customer support has been notified about the posted complaint.
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                    S
                    Sharique Nasim
                    Nov 4, 2019
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                    Address: Kolkata, West Bengal

                    I haven't subscribed to my money service but still, an annual fee 354.00 rupees got deducted from my account for the same service, and any number of calls to the customer care didn't help, and i never got the amount back. Please unsubscribe me from my money service and pay back my money.

                    Details: bil/[protected]/mm annual fee aug1
                    9-jul20/1478892

                    Contact no : +91-[protected]
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 04, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Nov 05, 2019
                    Updated by Sharique Nasim
                    Please get this resolved quickly else I have to explore some other Bank to switch my account to that.
                    Verified Support
                    Nov 05, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Nov 08, 2019
                    Updated by Sharique Nasim
                    Its really annoying that there is no response from ICICI Customer care team till date, only automated messages are being sent without any resolution
                    My icici bank account is debited with INR826.00 recently with description DMC/IN[protected] DP CHGS TILL SEP-1. I was informed there is no charges for dmat account. Still there is a debit in my account. This is unfair. Please help me.
                    ICICI Bank Customer Care's response, Nov 5, 2019
                    Verified Support
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (981682_001) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      K
                      KapilPatil
                      from Pune, Maharashtra
                      Nov 4, 2019
                      Resolved
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                      Resolved

                      Address: Sukhwani corner, flat no 24, wing-A, 3RD Floor, akurdi pune 411035, 411035

                      To,
                      Rbi head,

                      Respected sir,

                      Sub. : unauthorized transaction made from my icici bank salary account.

                      I am kapil krishna patil staying in akurdi, pune (Maharashtra). I have an salary account in icici bank with account no[protected]. Today morning my account is debited with total 50000 rupees’ amount with some unauthorized transaction. Someone from other location did 5 cash withdrawal of 10000 rs transaction on 29/10/2019. This is an fraud case, someone did clone of my debit card and did cash withdrawal.

                      These 5 cash withdrawal transaction on rs 10000 each were made against merchant name (Nfs/00079054/cash wdl) on 29/10/2019 in gaya (Bihar)

                      I did block my icici debit card ([protected]) and also filled the dispute form in icici bank chinchwad branch, pune. A complaint also register in icici bank for this unauthorised transaction. (Complaint no: sr[protected].

                      I have also register an complaint in local police station and cyber cell pi in pimpri chinchwad office, pune.

                      I seek your help and request you to kindly investigate this case and refund my money back.
                      +5 photos
                      Dec 5, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 04, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Below is the complaint number which i did registered on 29/10/2019.
                      Complaint Number: SR[protected]
                      ICICI Bank Customer Care's response, Nov 5, 2019
                      Verified Support
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Workout any OTP money debits automatically from my ICICI Bank account. Suddenly in midnight sms came from Bank... And regularly amount debited. I can't able to contact Bank also.. Then i changed my pin and again again amount debited from my account .

                      dispute transaction made on my salary account - Comment #3577554 - Image #0
                      ICICI Bank Customer Care's response, Nov 5, 2019
                      Verified Support
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Account Name- Ashwary Omer
                      Account Number[protected]
                      Ifsc- ICIC0002413

                      Bank deduct Money from my account Unusually.
                      I want my money back.
                      total amount is 415+415+182.
                      ICICI Bank Customer Care's response, Nov 5, 2019
                      Verified Support
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      I tried to transfer funds and tried to do grid validation. Despite putting correct values, I was asked to put correct values and after 3 times I could not complete transactions. I am stuck for the last 10 days and my visit to nearest branch has not helped. Please help me to activate my debit card and oblige.
                      ICICI Bank Customer Care's response, Nov 5, 2019
                      Verified Support
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        Shaikh rizzz
                        from Delhi, Delhi
                        Nov 3, 2019
                        Resolved
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                        Resolved

                        Address: Godrej it park branch, p-2, firojshah nagar, vikroli west,, Mumbai City, Maharashtra, 400079

                        I was took 47000/- from credit card and i forwarded request to bank i want pay credit amount in installment but the request rejected then i reached with customer care and on call the floor supervisor had promised me once i will paid minimum amount then she will convert it. After paid minimum amount she was not reveiving call and also not forward my call to her it means bank has fraud and cheat me because of after a month bank charged me approxe 8000/-rs. And i once again trying to connect with customer care they did not answer me.
                        After i got lots of issues nad mentally torture then i decided i want to make a big complaint on this branch please i request you take a big action.
                        Dec 6, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Nov 03, 2019
                        Updated by Shaikh rizzz
                        One more thing is that i already paid my actual amount to bank but nobody response everyone has to charge only intrest or ect.
                        Verified Support
                        Nov 04, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (981442) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          ActiveCitizen12
                          Nov 2, 2019
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                          I haven't subscribed to my money service but still, an annual fee 354.00 rupees got deducted from my account for the same service, and any number of calls to customer care didn't help, and i never got the amount back. Please unsubscribe me from my money service and pay back my money. I am a long time customer and i certainly did not like this backdoor transaction.
                          ICICI Bank customer support has been notified about the posted complaint.
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                            P
                            PRATIKSHA GAUTAM
                            from Mumbai, Maharashtra
                            Nov 2, 2019
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                            I have booked a ticket on 3rd October from railyatri and it was cancelled and a refund amount of rs. 847 has been initiated from their side but still not credited to my account. They said it is being pending from my bank's end. I have made the payment through icici debit card.
                            My registered mobile no is: [protected]
                            +1 photos
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                              A
                              azad4ever
                              from Dehra Dun, Uttarakhand
                              Nov 2, 2019
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                              Address: Corporate Office: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051. Tel : +91-22-33667777, Mumbai City, Maharashtra, 400 051

                              Icici bank officials shared my personal and confidential details including bank statements to third party who had planned many times to attack on me and to harm me. Because of this my life and liberty got in danger. I had also asked cctv footage of concern icici bank branch including date and time but they refused to share with me. I had made many complaints to various officials but no one interested to take any kind of necessary action against the bank officials who are responsible for giving my personal and confidential information to harm me.
                              Still i request to the concern officers for taking necessary action without any bias and corruption.in hope if law and humanity still exists.

                              Regards
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 03, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (979230) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Nov 06, 2019
                              Updated by azad4ever
                              Please display your correct mail id so that i can communicate. When you had disclosed my personal info and confidential details to general public then even a while you don't think of such kind of privacy which you are now trying to show off.
                              Please give me full mail id of concern person who can take necessary action against culprits officials who are responsible for disclosing my confidential details to third person. Only money matters to you you didn't care of your customers privacy and code of conduct which you are showing off that you are following. Why are you making fool of your customers and public.
                              Nov 09, 2019
                              Updated by azad4ever
                              Dear sir,

                              Please provide your correct mail id so that i can communicate.

                              Regards
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                                S
                                sneha_wadotkar
                                Nov 2, 2019
                                Resolved
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                                Resolved

                                I have done a imps transition of amount 25, 000 rupees in the icic bank account form my bank of india account on 30th october2019.
                                But i have entered wrong account number.
                                Kindly revert back the payment urgently.

                                Imps transition no. :[protected]
                                Bank of india account no. :- [protected]
                                Icici bank a/c no. To which amount got credited :[protected]
                                Correct account number to which amount should credit :[protected]
                                Ifsc code of icici bank :- icic0000587

                                I have tried to register complained but unbale to get any response from bank & customer care.
                                Dec 4, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 03, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  M
                                  Manish Gawand
                                  from Mumbai, Maharashtra
                                  Nov 2, 2019
                                  Resolved
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                                  Address: 203yash plaza near bharat gas agency pen faigad, Raigad, Maharashtra, 402107

                                  My name is manish gawand and i'm holding a savingsin icici bank for the past 1 years. I just saw today when i checked my account online, that 4 time i have been charged posdec chg of rs. 29.50 each on december 1st november 2019and the description says:
                                  Posdec chg/01-11-19
                                  Dr inr 29.50
                                  See my bank statement there is lots deductions in past 3yrs. I am ignoring but at this bank deducting 9time postdec charges.
                                  So i am requesting please refund my whole postdec charges from last 1 yrs to till date.
                                  +1 photos
                                  Dec 6, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 03, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    S Anwar
                                    from Hyderabad, Telangana
                                    Nov 1, 2019
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                                    Address: SD Road, G-1, Navketan, 62, Opposite Clock Tower, Secunderabad, Telangana 500003, Hyderabad, Andhra Pradesh, 500003

                                    On 31st october 2019, i received a notification that i was charged inr 354.00 against my savings account, with the following text as the details: "bil/00183536xxxx/mm annual fee sep19-aug". Upon further investigation on consumer forums, it has come to my attention that without my explicit action or without any form of communication, icici bank has subscribed me to a service called "my money service".

                                    I tried calling the support number mentioned in the transaction and the number was no valid (Auto termination of call). This smells like an unethical practice and i strongly condemn it.

                                    I request the customer service to *refund* my amount asap. Attached is the proof of the transaction. Please respond immediately.
                                    ICICI Bank customer support has been notified about the posted complaint.
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