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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
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D
DhanashreeDeshmukh
from Mumbai, Maharashtra
Dec 28, 2019
Resolved
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Resolved

My account balance is deducted without my knowledge and below description is given in statement
1. Nach_ad_rtn chrg ipro: rs. 300.28
2. Dcardfee 9939dec 19-nov20+gst: 588.82

Please let me know why this charges are deducted. Under what circumstances will these charges be deducted in future. Also please send a sms or mail when you cut such charges. It is without any intimation that my money is deducted from my account.
Jan 29, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 28, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04itn) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    S
    skrsharma
    from FARIDABAD, Haryana
    Dec 28, 2019
    Resolved
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    Resolved

    Address: H. NO. 1204, NETAJI SUBHASH LANE, JAWAHAR COLONY, Faridabad, Haryana, 121005

    श्री मान जी,

    निवेदन यह है कि आप मेरी समस्या का समाधान करें।

    श्री मान जी मेरा नाम सुशील कुमार शर्मा पुत्र स्वर्गी श्री सुरेश चंद्र, मकान न. 1204, नेताजी सुभाष लेन, जवाहर कालोनी फरीदाबाद हरियाणा का हूं।
    श्री मान जी[protected] मे ICICI BANK का EXECUTIVE मेरे घर मेरा ACCOUNT खुलवाने के लिए आया था। वो भी मेरे किराएदार के कहने पर आया था।
    श्री मान जी मैने icici bank EXECUTIVE के कहने पर FORM पर जहाँ कहे वहा पर SING कर दिए थे परंतु मेरे पास उस समय कोई भी पहचान पत्र (ID PROOF) नही था। आपके EXECUTIVE ने कहा कि मे manager sir से बात कर लूंगा परंतु कुछ दिन बाद वो आया और उसने मुझसे कहा कि आपका account open नही हो सकता क्योकि आपके पास कोई पहचान पत्र (ID PROOF) नही है इसलिए आपका account open नही हो सकता है।
    उसके बाद 2015 मे मुझे पता चला कि आपकी ICICI BANK द्वारा मेरा ACCOUNT[protected] OPEN कर दिया था, और CREDIT CARD ([protected]) तथा LOAN ([protected]) भी दे दिया था, LOAN AMOUNT 25000 RS था जिसने ये LOAN लिया था उसने कुछ LAON AMOUNT भर दिया था परंतु शेष 9000 RS रह गए थे, जिस पर CHEQUE BOUNCE FEES, INTEREST CHARGE और PALENTY लगा कर 16366 RS कर दिया था। जोकि मेरे CIBIL SCORE मे आ रहा है।
    श्री मान जी आप मुझे ये बताने का कस्ट करे कि आपने किस पहचान पत्र (ID PROOF) के आधार पर ACCOUNT OPEN किया तथा किस पहचान पत्र (ID PROOF)के आधार पर CREDIT CARD और LOAN दिया था।
    आपसे निवेदन है कि आप इस समस्या का जल्द से जल्द समाधान करने का कस्ट करें। आपकी अति कृपया होगी।

    धन्यबाद,

    सुशील कुमार शर्मा,
    म. न. - [protected], [protected],
    A/C[protected],
    CREDIT CARD - [protected],
    LOAN - [protected]
    EMAIL ID- [protected]@hotmail.com
    Oct 29, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 30, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      K
      K.K Yadav
      from Gurgaon, Haryana
      Dec 27, 2019
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      (A) my commercial vehicle no. Up 83 bt 5415, was passing by chhajarsi toll plaza on date: 3/12/19. The truck passed by the toll once from lane no.11. But the toll deducted twice from my fastag wallet. The first time it deducted at timing:
      1) 8:46 pm (Toll txn id - [protected]) and after seven minutes it again got deducted at 2) 8:53 pm (Toll txn id - [protected]). Though the truck passed once but the toll deducted twice amounting to rs.415 (Each time).

      (B) my commercial vehicle no. Up 83 at 7886, was passing by gabhana toll plaza on date: 25/12/19. The truck passed by the toll once from lane no.01. But the toll deducted twice from my fastag wallet. The first time it deducted at timing:
      1) 10:16 pm (Toll txn id - [protected]) and just after five minutes it again got deducted at 2) 10:21pm (Toll txn id - [protected]). Though the truck passed once, but the toll deducted twice amounting to rs. 455 (Each time).
      It is an earnest request to look into the matter as soon as possible
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        R
        Ravi Bhalodiya
        from Pernem, Goa
        Dec 27, 2019
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        My name is Ravikumar Jagdishbhai Bhalodiya.

        I have been wrongly charged for INR 826.00 on 27th Dec 2019 with the transaction details - DMC/IN[protected] DP CHGS TILL NOV-19 which is demat account charges.
        I have/had never applied for the Demat account and never used it before.

        Tried contacting customer care service, they connected me to demat account team, the answers from them were rubbish and disgusting. Instead of answering my queries of refund, they told me to get the Demat account closed by visiting the Demat branch here in Pune which is 40 kms from my home which is complete nonsense when I have never requested for one.

        I need the refund at the earliest along with the reason for such incident.

        Please help me to keep my trust on ICICI, its been 6+ years I am with ICICI.
        ICICI Bank customer support has been notified about the posted complaint.
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          J
          from Hyderabad, Telangana
          Dec 28, 2019
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          Address: 500010

          Dear icici,

          On 27 december icici demat account team has deducted rs826 from my account,
          I was told that there is no monthly charges for my demat account but i could see that rs 826 has been deducted on dmc/in[protected] dp chgs till nov-2019 transaction, can you please explain and be open to all your customers?

          Transaction data:27/12/2019

          Thanks,
          Jitesh kumar
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 28, 2019
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04itt) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Dec 31, 2019
          Updated by [email protected]
          Please refund AMC charges.
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            V
            Vinayak Bagal
            from Mumbai, Maharashtra
            Dec 27, 2019
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            Address: ICICI Bank, Baner Branch, Pune, 411045

            I am VINAYAK UTTRESHWAR BAGAL. 798.63 Rupees has been deducted from my account as DP CHGS TILL NOV-19. When I checked my bank transactions and I found that there is one debit transaction '27/12/2019'----'DMC/IN[protected] DP CHGS TILL NOV-19'---- 'INR 798.63'.

            When asked to customer care they told it is deducted for DMAT account. But, There was no prior notice.I haven't received any deduction message to my mobile.

            I have a Demat account in ICICI bank for 6 years now. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged.

            I need justice and my money back immediately.
            My Account Number is[protected]. My phone number is [protected]
            ICICI Bank customer support has been notified about the posted complaint.
            Feb 06, 2020
            Updated by Vinayak Bagal
            This complaint is still not resolved and i still didn't get the refund.
            As per the communication with ICICI i have been told to close the dmat account to get the refund.
            So i have immediately closed the account but now its been 1 and half month they still haven't issued the refund.

            Tried contacting with customer care on this 6-7 times but they are simply redirecting the call to dmat department and after the redirection call is automatically disconnected. This has happened all the times whenever i called the customer care.

            This is pathetic service from the bank like ICICI. Not expected this kind of response from them. Disgusting.
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              J
              Jyotish Kumar Rajak
              from Pune, Maharashtra
              Dec 26, 2019
              Resolved
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              Resolved

              Address: Patna, Bihar, 800001
              Website: Icici

              I am account holder of icici bank. I was using this account last 4 yr as salary account but there after i was not using this account due unemployed. From this month now i am using but they deducted balance 2 times in 1 week. The amount was in form smab chrg 599+chat 53.91+sgst53.91 =706.82 rupees per time and total 1week deduction 1413.64 rupees and also reissue debit chrg 588 rupees
              Total december month deduction =2001.64 rupees, what is this?. Please help me,
              Jan 29, 2020
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 27, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04git) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                P
                prakashrb
                from Mumbai, Maharashtra
                Dec 26, 2019
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                Address: flat no 348 2nd flr mahaveer galaxy apt Sunkalpalya Kengeri, 560060

                Hi, i want to know my pf balance and epf balance in uan number[protected] for which your number is mhban[protected].

                I want to know compulsorily the balance in both pf numbers because i get an error message in epf portal saying since it is linked to trust balance cannot be displayed.

                Please help asap and message me on my number [protected].

                Regards
                Prakash rb
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 26, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Jan 06, 2020
                Updated by prakashrb
                when will you get back as its already been more than 10 days
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                  A
                  anupksadhu
                  from Delhi, Delhi
                  Dec 26, 2019
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                  Address: 700073

                  Cash payment made still fastag deduction done
                  Date 24/12/19 time 13:28 :54 booth 12 operator santanc1145
                  On 24 th dec i was travelling through nh2 — at banskopa toll plaza — i paid cash for toll fee amounting to rs 70/-
                  After sometimes i found that fastag deduction, too, was made from my fastatg account — as the amount remaining was low the fastag became inactive
                  I want refund of rs 70/- deducted from my a/c
                  Car no wb06n3519 my mob no [protected]
                  I sent w app message in detail to toll plaza manager mr ranjit jena on 25 th dec while i was returning — no action/response till now
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                    A
                    anupksadhu
                    from Delhi, Delhi
                    Dec 26, 2019
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                    Address: Kolkata, Kolkata, West Bengal, 700073

                    Date 24/12/2019 time 13;28:54 toll plaza banskopa nh2
                    Double deduction
                    I have paid in cash rs 70/- at booth 12 operator santanc1145, after sometime fastag deduction too was done
                    As the amount became low in my wallet the fastag became inactive.
                    On my way back on 25th dec i sent w app message to toll plaza manager mr ranjit jena who is yet to respond
                    I want my extra amount back to my wallet
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                      R
                      Rhushikesh Limaye
                      from Mumbai, Maharashtra
                      Dec 26, 2019
                      Resolved
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                      Resolved

                      Address: 203, BHOPERAO MANSION, 2284 D WARD,, SHUKRAWAR PETH, KOLHAPUR, BACKSIDE of PANCHGANGA TALIM, Kolhapur, Maharashtra, 416002

                      I have some of icici safety bonds certificates
                      Which was jointly held,
                      I didnot know about any amount received against the same or not
                      I want to know current status of these folios
                      Whether they are in exist?
                      Whether they matured and any amount received by us?
                      Still any amount is pending to transfer from company side?
                      Please send the valuable revert for below folios
                      Bond holder no. 4222-735 certificate no. 5405
                      Bond holder no. 4222-741 certificate no. 2082
                      Bond holder no. 4222-740 certificate no. 2081
                      Bond holder no. 4222-735 certificate no. 1680
                      Bond holder no. 4222-735 certificate no. 1681
                      Bond holder no. 4222-735 certificate no. 1403
                      Bond holder no. 4222-735 certificate no. 1402
                      Bond holder no. 4222-735 certificate no. 1404
                      Jan 27, 2020
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 26, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04dqr) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        M
                        Mani Sekar Nsr
                        from Thiruvaiyaru, Tamil Nadu
                        Dec 26, 2019
                        Resolved
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                        Resolved

                        Address: Thoppu kothan street, Nagapattinam, Tamil Nadu, 609001

                        I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 18th dec, 2019. Could you please assist me regarding this. Please find the attachment regarding the same
                        Jan 26, 2020
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 26, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04dr0) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          I
                          ihzanat
                          from Thiruvananthapuram, Kerala
                          Dec 26, 2019
                          Resolved
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                          Resolved

                          Address: 673634

                          Date of incident : 17th december 2019

                          I received call from icici bank on 17th dec and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c on 22th dec. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap
                          Jan 26, 2020
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 26, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            R
                            ranvijay66
                            from Delhi, Delhi
                            Dec 25, 2019
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                            Address: 110077

                            Hi,
                            I bought a fastag from paytm. There was no vehicle registration number when i received the fastag. I raised a complaint to paytm with copy of my rc. Its being more than 72 hours (Complaint was registered on 22nd of december 2019) but they have still not activated my fastag. I have called them many times but paytm has still not resolved. I am attaching my fastag bar code[protected] for reference.
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                              S
                              Sunil D Joshi
                              from Gurgaon, Haryana
                              Dec 25, 2019
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                              See i was going for a trip delhi to chandigarh and when i reached your dappar toll plaza they said your fastag is blacklisted and they took charged @rs55. When i am came back they charged me again @rs 55 after they i reached karnal toll plaza they also said your card is blacklisted and they took charged me @rs125
                              After that when i reached next toll my fastag is working. Now tell who paying me my refund back and where i can complaint about this
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                                E
                                Emailram7418
                                from Chennai, Tamil Nadu
                                Dec 24, 2019
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                                Address: Chennai, Tamil Nadu, 600051

                                I have applied for a fastag at sbi bank on 29th nov'19 and have received my user name and password to login to the bank fastag portal. Where i'm still waiting for the tag to be received.

                                When i contacted the branch they were asking me to contact the agency/dealer to whom i have submitted the details. Unfortunately i haven't received any document copy when the request was raised by the branch manager by himself.

                                Could you please let me know whom i can contact further to get the fastag sticker?

                                Branch: jamaya, chennai tamil nadu
                                Tag id : 34161fa[protected]e60
                                Vehicle no. Tn05 ak 7418
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                                  chhetri_shasi
                                  from Bengaluru, Karnataka
                                  Dec 24, 2019
                                  Resolved
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                                  Resolved

                                  Dear sir,

                                  I am repaying a loan of rs. 3000, which i had taken from an app called nira whose monthly deductions happen on the 10th of every month. Due to some personal reasons i failed to pay my emi in time and repaid it on the 20th of this month. And now i can see there has been a deduction of rs 472 from my account twice can you let me how did that happen?
                                  This how it appears in my monthly statement:

                                  Ecsrtnchg-26-nov-19+gst: rs 472
                                  Ecsrtnchg-16-nov-19+gst: rs 472
                                  Jan 27, 2020
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 25, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04bhe) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    Susanta_ Banerjee
                                    from Kolkata, West Bengal
                                    Dec 24, 2019
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                                    Address: nhai, 713166

                                    Sir, money got deducted on 24 th december from my fastag account without my car passing through the said toll plaza at that moment. I just got three messages one at 15:13 pm saying that i have paid rs 85 for toll charges at dankuni toll plaza and other two again at 15:42 pm saying i have paid for rs 85 and rs 40 again at dankuni toll plaza. My car, didnt move a single inch at that time, was at the garage at that time.

                                    I dont know where to lodge complain and where to go so writing in this forum
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                                      S
                                      sagarbho
                                      from Pune, Maharashtra
                                      Dec 24, 2019
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                                      Address: Pune, Maharashtra

                                      Hello,

                                      ICICI hit ECS return charges 413Rs for me for Mutual Fund - SIP transaction of 1000 Rs. which is made by mistakenly by PayTM money APP.

                                      First thing its disgusting that 413 charged for 1000 Rs by ICICI bank, secondly for MF which order placed mistakenly should not allow transaction if account balance is less.
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        V
                                        Vijay Preenja
                                        from Kapurthala, Punjab
                                        Dec 24, 2019
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                                        Address: 11 White Enclave St No 1 Majitha Road, Amritsar, Punjab, Punjab, Amritsar

                                        I had approximately rs499 as balance. But before i could use the fastag the balance got reduced to rs 200.
                                        When contacted the customer care of icici fastag on their tollfree number, the phone continues to ring but nobody picks it up. There is no email account of the company to report such lapses. It's therefore, requested that action be initiated against the company for harassing me unnecessarily and in addition to refund of my amount compensation should also be granted.
                                        Regards
                                        Vijay kumar preenja
                                        Icicifastag customer id: 11732870
                                        Mo:[protected]
                                        Email: [protected]@yahoo.com
                                        Same is the case with me too.. Did you get any response.
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