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ICICI Bank Complaints & Reviews

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3.3

Updated: Apr 21, 2026

Complaints 23780

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14308

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Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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Address: LIG 494 ,BHEL RCPM, Hyderabad, Andhra Pradesh, 500018

My name is suneetha.. I didnt used dmat account still but without informing how they are deducted. While joining time they will provide dmat kit and told me that it was free of cost but now 826/- got deducted.

Revert back my money if not will complaint accordingly.

28/08/2019 dmc/in[protected] dp chgs till jul-19 dr. 826.0

Nov 18, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (891714) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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suneethaml

from Hyderabad, Telangana

Oct 14, 2019

Kindly provide ICICI bank official email so that will drop an email accordingly..

From UID :891714

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Address: Laxminagar, Pune, Maharashtra, 411009

Dear team,

Please find the below bank account detail

1 10/10/2019 NACH_AD_RTN_CHRG~BAJAJFIN~05SEP19~048ee1 Dr. 189.36
2 09/10/2019 NACH_AD_RTN_CHRG~BAJAJFIN~07SEP19~048ee1 Dr. 885.00

thease two entries are fraud entry.

my account detail is
MOHINI ATISH RAJEBHOSALE[protected]

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Address: 629002

We are running a small agency business in nagercoil town, kanyakumari dist, tamil nadu state and i have my corporate account in icici bank.in my business customers often give coins for their purchase and we accept it because they are legally accepted but despite rbi's notice to all banks to accept coins the banks are not accepting coins.
Today we made a deposit to icici bank which includes both 10 and 5 rupee coins (Worth 1680 rupees only).
Deputy manager of the bank told us take away the coins. We asked them why you cannot accept this. Is this banned by the government? She said "this was insisted by our senior management". We do not have enough space to keep the coins. We will not accept it. Request you to take immediate action where lot of people do not have options to talk this bank people.
Also check with the department of icici bank why this intimation was given to all employees.

Nov 15, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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Oct 11, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (891724) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Payments (Rs. 351.48 and 351.48) for mahapariksha.gov.in (Maha it) site was approved and deducted from my upi app (Sbi account) to beneficiary ([protected]@icici account). But payment status on maha it site was shown as ' failed'. Hence i did the payment using other method successfully. But the money deducted during these two failed transactions has not been credited to my account. Please return the same as early as possible.

(The details of the two failed transactions are mentioned below.)

Transaction details:
1. Inr 351.48 date[protected]:13:41
Transaction id:[protected]
Remarks: maharashtra information technology corporation

2. Inr 351.48 date[protected]:13:49
Transaction id:[protected].
Remarks: maharashtra information technology corporation

Reply at: [protected]@gmail.com
Mob no: [protected]

Nov 26, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I have received a demat account opening bill in my mail today. The problem is they have opened a demat account without my consent and charging me money unnecessarily.
I have never given any consent regarding opening my demat account.

They are just fooling people and try to loot their money.

Please help me with this and please take strict action against them.

ICICI Bank customer support has been notified about the posted complaint.

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Oct 11, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (891730) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Oct 12, 2019

Updated by Abhishek3011 Please provide the correct email address for the complaint

Oct 17, 2019

Updated by Abhishek3011 worst customer support

Oct 25, 2019

Updated by Abhishek3011 I have sent mail regarding this but there was no action taken from the bank. I will have to close my account soon. Worst bank

Oct 25, 2019

Updated by Abhishek3011 Please return my money back which is deducted

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Abhishek3011

from Bengaluru, Karnataka

Oct 12, 2019

Can you please provide the correct email address for the complaint?

ICICI Bank Customer Care's response, Oct 13, 2019

Verified Support

Dear Customer,

You can email us your concern with your contact details on [email protected] Also mention the UID (891730_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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My icici account is a zero balance account but from july they have started deducting money from my account. They never gave me a call or mail regarding changing my salary account to normal savings account. Is that even legal to change salary account without a notice? Or a mail? When i look now, i got shocked to know that around 1500 has been deducted in 3 months.
They call every time asking for paid plans. But they never called and said "your account has changed to savings account"

Nov 27, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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Oct 11, 2019

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (891719) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Chanikyapuri Colony, FCI Godam Road, 500076

Hi,

Date[protected]
I am the customer for icici since 3 years. I have opened a demat account and udring the time, they intimated me that it is non-chargeable. But when i recently checked my bank statement and found that, there is the deduction in the money of rupees about rs. 826. Stating that"dp charges till aug-19".

Kindly i request you to refund the money.

Nov 17, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2019

ICICI Bank Customer Care's response Dear Raveena Reddy,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (891709) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Jhandewalan, Delhi, 110096

I got a lots of calls from mr. Alok verma, he is the representative of icici bank ltd, jhandewalan, mobile no: [protected]/[protected]
He threating and harrassing me and my family for repayment of credit card which i never used.
Mr. Alok every day threating to my father who is heart patient, and always harrasing and doing vulgour calls to my wife and my office friend
Everytimes he called us and harrassing
So its my humbly request to you kindly take a strong action against mr. Alok verma amd icici bank ltd. Delhi
If you are unable then seriously i will kill mr. Alok verma surely with in a month.
I already file. A. Complain. Against alok verma

Nov 16, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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aarif iqbal

from Mumbai, Maharashtra

Oct 20, 2019

There is No action by Icici bank against that Alok Verma,
he didn't call me, but he again and again CALL TO my Family members from others others Numbers,
today one of a Girl called me and ask for payment, when i clearly said that im not paying any money to you, first give me your Employee or Dsa code then she threating and abusing me... her number is [protected]
what the ### doing by ICICI Bank...No action against that Gundaas.

regards
Aarif Iqbal

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Address: Green park branch, 110053

I applied for home loans...Green park Delhi branch...bank employe came to picked my paper in March'19 ...and took some amount from me as file charges, I paid. I waited till July after ...frustrated I called cust care N asked to cancel now bank approved loan without my sign and not even m aware about who is builder...I have evidence and already shared with branch people but its seem bank try to hide theirs employee mistakes... complaints marked almost a month...plz get in touch with me...

There employees who's not ready answer about case though I got the number from customers care to contact them Mr Praney, mini sharma and Premjeet Singh... M also ready to fight in court

I requested media to enterfare now..coz bank people are not listening...soon I will reach to next level...

ICICI Bank customer support has been notified about the posted complaint.

Oct 10, 2019

Updated by mdpar67 MOHD PARVEZ ALAM

CONTACT NUMBER IS [protected]

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Address: royal orchid,domlur, Bangalore, Karnataka

As per concern detection of amount rs 1899 from my account without my concern on date 9/10/19. But without confirmation of mine it was done. After i called to icici tollfree has it is but they are not giving solution on this and even the bank to tollfree only then one of the person from bank said to put on customer complaints on one assist my no [protected] and please take a action and revert my money back to my account.

Nov 10, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2019

ICICI Bank Customer Care's response Dear Preethivraj,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: 8-4-371/28,baba sailani nagar, borabanda, Hyderabad, Andhra Pradesh, 500018

Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.
I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

Nov 10, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (885764) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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10/10/2019 nach_ad_rtn_chrg~bajajfin~02sep19~0473a3 dr. 413.00

Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin"

Nov 10, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (885794) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Sec 44, Gurgaon, Haryana, 122002

Hi,

My wife aanchal arora was an employee of icici bank branch sector-3 karnal haryana from 1 september 2017 to 1 november 2018.
We have applied for for pf on 10 of august 2019, they reverted that it will settled in 21 days but not received any amount till date.
Now no body is responding after sending so many reminders.
Please help.
Id from which i was getting mails is [protected]@iciciprulife.com.
Her p/f number is 5045619 uan number[protected].

Nov 13, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (891713) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 121012

Today rs total 50, 000 has been deducted from 3 consecutive fraud transaction (20k+ 20k +10k) held in some where else from faridabad while atm card was with me and i was in office at noida. Immediately i went to nearest icici bank at sector-18. They lodged a complaint (Sr[protected]. I saved this money for my daughter's quarterly school tution fees. Bank official is saying they need to minimum 23 days to resolve. I have already deposited the cheque in school which i have to block. There is no security. With out atm and pin how somebody has did this transaction.

Request you to resolve it immediately and return my hard earned money.

Nov 10, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2019

ICICI Bank Customer Care's response Dear Samaresh Nandi,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Besides My Home School, Nashik, Maharashtra, 422004

I had heard a lot of icici bank and the services it offers.
I wanted to do an international transaction annd hence, i required a visa debit card.
Hence, i approached the nearest branch of icici bank and told them about my requirements.
They told me that the minimum balance requirement is 10000 (I knew his as i had searched about it on the internet). However, i was shocked when they told me that i will have to give them a cheque of additional 2000 for account opening charges.
As i had not listened of this before, i dropped my requirement to open an account there and hence i opened a central bank account.

Nov 10, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2019

ICICI Bank Customer Care's response Dear Param Kasliwal,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (885757) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Bangalore, Karnataka, 560076

Hello team,
I have done payment for my icci credit card from the balance transfer faculty from sbi credit card. However, while entering the card number i have typed wrong card number and sbi has processed the payment through visa
Transfer and they say it can be only be resolved from icici end.

As per sbi the amount might be in suspense account and icici can revert it bank, so can you help me.

Nov 10, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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Oct 10, 2019

ICICI Bank Customer Care's response Dear Aditya Singaraja,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (885778) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Ajmer, Rajasthan, 305801

Hi I have car RC no.RJ42CA1559...I have local pass at gegal toll so I recharged for that on6th October 2019 for renewal but instead of taking 265 rupees they deducted 1800 n when I called customer care they said nothing can be done so kindly refund the balance n help, ...my customer Iâ€™d is 10822420

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Address: 10-5-397/a/1,tukaram gate,north lalaguda, fish building, Hyderabad, Telangana, 500017

I had never asked for the One Assist Plan. Also a sum of Rs 1899 has been debited from my account and I want my refund. Please disable this One Assist Plan as soon as possible.I tried calling customer care to solve my problem but I had an issue of connecting to the service provider.so I'm posting this.please kindly refund my amount.

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It is to inform that a statement summery dt 20 sep 2019 against card last no 9456 received from your office, a sum of rs. 2950/- shown that previous balance and purchase/charges rs. 722.18 it is not understood. Further it is intimated that above mentioned card not received/not required to me. Both of the same may please be clarified. Further any clarification if required pl call my mob no [protected].

Nov 10, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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Oct 09, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: B-5,Prince Park Society,Udva Road,Sanjan-396150, 396150

I salim kamruddin noorani took loan of 8 lakh from icici bank in year 2004 and in 2006 bank closed our account without any reason and because of that we missed our instalment due to bank mistake. We are ready to pay amount in one time settlement and get our power of attorney back but bank is not giving us proper response. Please try to solve this problem soon.

ICICI Bank customer support has been notified about the posted complaint.

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Oct 09, 2019

ICICI Bank Customer Care's response Dear SohilNoorani,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (875553) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Oct 09, 2019

Updated by SohilNoorani Salim Kamruddin Noorani-[protected].

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