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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 13, 2026
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D
Deepu767
from Mumbai, Maharashtra
Oct 6, 2019
Resolved
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Address: Krishna, Andhra Pradesh, 521201

My account no:[protected]
Debit card no: [protected]

I have bought a mobile from amazon.in on[protected] availing icici debit card emi option. The emi amount is rs: 1167.05 for 12 months (Screenshot attached below).
But yesterday the emi amount debited from my account is rs: 1401.87 towards the 1st installment. (Screenshot attached).
Please look into the matter and do the needful at the earliest.
Nov 10, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Oct 07, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    K
    kunal.hits
    from Mumbai, Maharashtra
    Oct 6, 2019
    Resolved
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    Resolved

    Dear sir,

    I am account holder of one of the icici bank branch.
    Rs.41023 has been withdrawn (In total of five transactions) from my account on dated. 5/10/2019 between 7:20 pm to 7:23 pm, without my knowledge in the name of nfs/cash withdrawal.

    I made withdrawal of rs.2500 (Rs.1900 and rs 600) respectively at nearest located icici bank atm between 3:15 pm to 3:27 pm
    Again i got withdrawal message of rs41023 between 7:20 pm to 7:23 pm.
    I can't expect this type of security loophole from a leading bank of india.

    Please help me to regain the lost amount. Hoping immediate response from your side against this fraud to maintain good customer value.

    Regards
    Kunal
    Nov 10, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 07, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (870409) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      R
      ramesh patnala
      Oct 5, 2019
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      Address: Mahakalika Chambers Plot Number 206, Station Rd, 411018

      Hi ICICI Team,

      I have salary account- RAMESH PATNALA[protected] in pune Branch.

      ECSRTNCHG is deducting so many times on every month. This is salary account.

      We are iritating deduction of ECSRTNCHG.Could you please resolve this issue.

      Please revert back the ECSRTNCHG to my account.

      Thanks & Regards
      Ramesh Patnala
      ICICI Bank customer support has been notified about the posted complaint.
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        N
        nproy1
        from Delhi, Delhi
        Oct 5, 2019
        Resolved
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        Address: Gautam Buddh Nagar, Uttar Pradesh, 201307

        In my icici accout no, rs.116.82 debited as "rwdfee/2419291/1 70819+gs". I did not redeem any points from my debit or credit cards. How could you debit money from the account without any information?

        Kindly confirm the transaction details to recover the debited amount as well as little bit care while using online transfers.
        Any help would be appreciated!
        Nov 5, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 05, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (864237) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          A
          Aumburi Anil Kumar
          from Hyderabad, Telangana
          Oct 5, 2019
          Resolved
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          Address: 8-4-380/1/33, ERRAGADDA, PREMNAGAR, Hyderabad, Telangana, 500018

          Hi all,

          My name is anilkumar. Today (04/10/2019) i have not done any kind of transactions by using my icici bank credit card. When i was checked in imobile app i realised today 3 transactions was made with my card.

          I'm shocked. I don't know who has done this transactions. These transactions are made at msw noor the fations.

          I'm not going to pay single rupee for this fraud transactions and please look into it fast and let me know who's this culprit. I tried to contact customer care but numbers r not reachable.

          Thanks and regards,
          Anilkumar.
          Oct 5, 2019
          Complaint marked as Resolved 
          I called to Icici customer care through imobile app. Hi officers, I apologise for the drafted complaint regarding fraudulent transactions. I just now called to customer care once again and MS. Vibha clarified my all queries she said these are not fraudulent transactions this is just monthly emi's amount that I'm paying every month. The amount which is reflected in the name of MSN fashions that is few months ago I made transaction of some 35k before converted in emi. Every month I get emi amount statement without any name but I dont know why this time I got emi amount with previous transaction name from where I have done this. I hope u understand my concern... As no one is answering properly from customer care I have complained in consumer forum online please ignore it. Thanks again, Anilkumar.
          ICICI Bank customer support has been notified about the posted complaint.
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            M
            Manish Pujare
            from Chennai, Tamil Nadu
            Oct 5, 2019
            Resolved
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            Address: MIDC, Thane, Maharashtra, 421203

            I went to icici bank for home loan enquiry and to get eligibility of home loan amount as per my salary. My property parer was not clear and i had asked not to proceed further with loan sanction. But while submitting documents bank has taken cheque of rs.236 for cersai and property verification charges. Also informed me they will not process cheque until loan is finalize or property get verified.

            I have received property verification call couple of time at that time i clearly said to loan agent and verification agent not to proceed with property verification and loan sanction. Also we were not happy with rate of interest and processing fees. This is one of the reason for not to proceed with loan.

            Inspite of this they processed my given cheque of rs236 without intimation. I need clarification for the same and refund of rs.236.

            Waiting for your response and co-operation asap.
            Nov 9, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 05, 2019
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (865386) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              saby00786
              from Mumbai, Maharashtra
              Oct 5, 2019
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              Address: 25/B,ALIMUDDIN STREET, Kolkata, West Bengal, 700016

              I have updated at the time of opening my savings account online went to the branch as well for kyc update but they said the account has been opened online and the process for kyc update is different so cannot do anything from our end they need to call someone at hyderabad to do so why do you have option to open account online if have so much issue now i have my 80k business money blocked in account from 7 days shall i close my business or shall i change my primary account from icici to some other or shall i close the account please help
              My account number is
              [protected]
              Ifsc-icic000837
              Sabir ali shaikh
              Mobile no - [protected]
              Nov 5, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 05, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                S
                Siddhivinayak Sales
                from Mumbai, Maharashtra
                Oct 5, 2019
                Resolved
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                Resolved

                Address: 105 Shailbhardara Nagar Bp Rood, Bhayandar, 401105

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                1 review
                105 shailbhardara nagar bp rood, bhayandar, thana, india
                Siddhivinayak sales on oct 4, 2019
                Submit a complaint
                Mr ashish trivedi was trying to deposit cash in mindsurray technology account no[protected] on 31/05/2019 but by mistakenly it was credited to[protected]. Amount was rs 24200 and i got reciept transaction declined by atm i'd: 00281hry response code 045. But i have launch the complaint in branch on 01/06/2019.in bhayendar west branch where i have deposited the cash branch told me it take 7 working day to reconciled and we will credit to your account but i was surprised on 12/06/2019 when i was gone for confirmation branch executive told me that the amount was credited in given account so please rectify the same as earliest because almost it has passed 150 days i am following no response by branch kindly credit my amount in my account as soon as possible with interest.
                Dear customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the uid (862661) in the subject line of your email. Our official will assist you.
                Ashish trivedi
                [protected]
                Nov 6, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 05, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  J
                  jithendra jithendra
                  from Mumbai, Maharashtra
                  Oct 4, 2019
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                  Address: East Godavari, Andhra Pradesh, 533255

                  When i paying to kfc through [protected]@icici. And with phone pey i paid first time 192.5 rs and recently 221rs deducted iam also sending screenshots.

                  I contact phone pay also but they are saying successful transction happened. Also kfc people saying that they didn't get any order confirmation.

                  I think my money is credited to ur account. Please with transction id which i was send in screenshots
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 05, 2019
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (865404) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Oct 06, 2019
                  Updated by jithendra jithendra
                  For which mail address i have to send mail
                  Oct 06, 2019
                  Updated by jithendra jithendra
                  [protected]@icicibank.com means
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                    S
                    Sinjini Sen
                    from Bengaluru, Karnataka
                    Oct 4, 2019
                    Resolved
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                    Resolved

                    Address: 560095

                    Hi,

                    I got a call from an icici personell named nandini from bangalore (Phone no : [protected]) saying that i have received a pre approved credit card, and which will be delivered by friday (October 4th 2019). But i have received no details about the tracking of the card, nor is she picking up my calls. Kindly look into it.
                    I have tried multiple times to call this lady, but she is not picking up my calls, which is extremely irritating.
                    Nov 10, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 05, 2019
                    ICICI Bank Customer Care's response
                    Dear Sinjini Sen,

                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (864231) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      H
                      Hema16
                      from Delhi, Delhi
                      Oct 4, 2019
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                      Address: B-12/135 Air India Colony Vasant Vihar New Delhi, New Delhi, Delhi, 110057

                      Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.
                      I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

                      Please stop all these.

                      Regards
                      Hema
                      ICICI Bank customer support has been notified about the posted complaint.
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                        S
                        Siddhivinayak Sales
                        from Mumbai, Maharashtra
                        Oct 4, 2019
                        Resolved
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                        Resolved

                        Address: 105 Shailbhardara Nagar Bp Rood, Bhayandar, 401105

                        Mr ashish trivedi was trying to deposit cash in mindsurray technology account no[protected] on 31/05/2019 but by mistakenly it was credited to[protected]. Amount was rs 24200 and i got reciept transaction declined by atm i'd: 00281hry response code 045. But i have launch the complaint in branch on 01/06/2019.in bhayendar west branch where i have deposited the cash branch told me it take 7 working day to reconciled and we will credit to your account but i was surprised on 12/06/2019 when i was gone for confirmation branch executive told me that the amount was credited in given account so please rectify the same as earliest because almost it has passed 1150 days i am following no response by branch kindly credit my amount in my account as soon as possible with interest.
                        Nov 10, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 04, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (862661) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          shital.meghanathi
                          from Ahmedabad, Gujarat
                          Oct 4, 2019
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                          Address: Ahmedabad, Gujarat, 380015

                          I have created account in icici bank in 2014. They have created demat account with my saving account which i was i don't know. Last year in 2018, i have created demat account in 5paisa. Now icici has deducted 850 rs from my account of demat account charges. I have done many complains but nothing happens with it. Yesterday again 42.61 rs deducted from my account and there was only 49 rs balance available in my account so 42.61 is deducted and around 750 rs is pending that i need to pay them. When i checked my bank transactions and i found that there is one debit transaction 'dp chgs till ' — inr 42.61'. When i created saving account that time they have create the demat account without asking me, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]. I am really not happy with it. Why amount is deducted without any notification. They really want to sell their demat account that's why they are not confirming to create. This is completely unacceptable and please refund my amount of both time. My phone number is [protected].
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 04, 2019
                          ICICI Bank Customer Care's response
                          Dear [censored]al.meghanathi,

                          Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Oct 07, 2019
                          Updated by shital.meghanathi
                          Yesterday I received call from [protected] and he said he is calling from ICICI bank. It looks like fraud call because he was asking me about my other bank details also because right now in my ICICI bank account 0.70 rs balance. So he was trying to ask me about in which bank i have transferred my full balance. Why ICICI official person wants this kind of details?
                          Oct 07, 2019
                          Updated by shital.meghanathi
                          As I already explained, they are sending emails from [protected]@gmail.com email address. Please check attached screenshot.

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                            V
                            varshasingh91
                            from Delhi, Delhi
                            Oct 4, 2019
                            Resolved
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                            Resolved

                            No steps have been taken by the icici bank and they are in the process of further harassment, unnecessary delaying the procedure even after more than 08 months of complaints in the consumer complaint forum icici bank has not deactivated my credit card and showing dues against me amounting rs. 5500/- for the credit card which was not even activated by me. I had requested the same number of time via mails and telephonic conversations but they keep on giving deadlines one after two by saying that issue has been raised to level 1, 2 etc. This sort of lethargic tendency regarding resolution of the grievance in which the nominated nodal officer i. E. Sh. Vinayak rao is also not helping much and that too for those issues where the customer is innocent and their cibil has got skewed because of this sort of irresponsible and unprofessional behavior of icici bank.

                            I have to apply for loan and with this pathetic grading of cibil score no bank is now allowing me to get the loan. My plan for buying a property has been delayed for more than a month and icici bank personnels are not ready to resolve the issue on urgent basis even after passage of more than 08 months.

                            Kindly look into the matter and resolve it at the earliest.
                            Nov 4, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 04, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Nikita Paliwal
                              from Gurgaon, Haryana
                              Oct 4, 2019
                              Resolved
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                              Resolved

                              Address: Meerut, Uttar Pradesh, 250004

                              My atm has got blocked, i tried unblocking it on the mobile phone services, it got unblock only for swiping, but its not working for any online transaction. I am trying to reach to a customer care executive person, could not find a single way to reach to them,

                              Being a private bank, did not expect this. Their customer care numbers are a piece of #, not even a single way to talk to a representative.
                              Nov 7, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 04, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (862663) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                R
                                Ronnu
                                from Ludhiana, Punjab
                                Oct 4, 2019
                                Resolved
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                                Resolved

                                Address: # B-2 , 38, Dharampur colony , pinjore, Panchkula, Haryana, 134102

                                I received call from icici bank and they just given information about one assist plan after than they automatically activated this plan for one year. After that they continue this plan without my permission and deducted rs. 1899 from my account. I request you to deactivate my plan asap and refund my money otherwise i will complaint against you in consumer court.
                                Nov 6, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 04, 2019
                                ICICI Bank Customer Care's response
                                Dear Ronnu,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (861894) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Dear Customer,

                                Greetings from OneAssist!!!

                                We regret any inconvenience caused to you.

                                We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

                                Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                                Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                                Looking forward to hear from you.

                                Regards

                                Team OneAssist
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                                  Gajendra_Sharma941
                                  from Mumbai, Maharashtra
                                  Oct 4, 2019
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                                  Address: 151/52 Shipra path, Patel marg mansarovar, Jaipur, Rajasthan, 302020

                                  Dear sir/madam,

                                  My name is gajendra sharma. I took a "car loan" from your bank on 06 - september -2019, the loan is in the name of my mother and i am a "co-applicant". This is my loan no. (Lajai[protected]) & my car no. Rj-45-ch-7017, this car i have purchase jaipur akar tata motors showroom in vaishali nagar jaipur.

                                  The problem is that when i took a loan, that loan bank employee 'krishna rajawat' did not give information about "loan security". Then i was told that your loan was rs 5, 27, 000, then i had agreed the loan amount given by him.

                                  But when i got the letter of loan information from "icici bank", then the loan amount was found to be 5, 43, 000 rs,

                                  When later i talked about this to the loan tax worker "krishna rajawat", he said that he has insured you for "loan protection". Then i told him, why did not i inform him about this earlier, and why did not i tell him at the time of loan and after the loan has been processed. Then i told him that i should not give this "loan protection" then i told him that i should not give this "loan protection". Then that loan employee 'krishna rajawat' said that it will have to be taken. When he said this to me, i immediately told him that i did not loan this car but he cut my call and added this "loan security" to my loan account.

                                  Therefore, i request you that i should not get this "loan protection", because of this my loan installment amount has also gone up and i cannot provide the loan installment, i request you due to the fault of that loan employee, my loan amount increased and due to that my installment is coming very much, which i cannot pay,

                                  I must get rid of this. I am also sharing some details with you that this is… (Details of the loan, the loan do that came at the time of the car, and the details of the loan employee) which is the attachment.

                                  1. Lone employee name: - krishna rajawat

                                  Thanks & regards

                                  Gajendra sharma
                                  Mob:- [protected]
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 04, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Oct 05, 2019
                                  Updated by Gajendra_Sharma941
                                  No I have not receive any call & Text regarding of my complaint
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                                    S
                                    Sharma ruby
                                    from Delhi, Delhi
                                    Oct 3, 2019
                                    Resolved
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                                    Resolved

                                    Address: Thane, Maharashtra, 401107

                                    Sir i am account holder of bank, my account has frozen and new atm card given by icici bank employee to other person without my knowledge they... That person using my account and withdraw my cash when i ask about that... Employee was saying when fraud customer came in branch at that time we were not on desk i and employee said i don’t know who gave atm card, even they don’t have singn and documents of fraud pereson i’m suffering and i have depressed plz some other person my account plz solve my problem i’m under depression
                                    Nov 10, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 04, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Sharma ruby,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (861901) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      S
                                      Sucharita Srinivas
                                      from Bengaluru, Karnataka
                                      Oct 3, 2019
                                      Resolved
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                                      Resolved

                                      Today my account is debited with rs 199
                                      By vsi/amazon st. What does this mean?
                                      Albeit i didn't order anything the said amount is debited my icici account? How is this possible? Without the interference of the customer how a bank allows this kind of transactions?
                                      I read same complaint and found it is resolved. Hope even my problem is also resolved. Thanks.
                                      Nov 6, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 03, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Sucharita Srinivas,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (859488) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Pranjal0110
                                        from Sonipat, Haryana
                                        Oct 3, 2019
                                        Resolved
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                                        Resolved

                                        Without my consent, rs. 2000 has been deducted from my account on 19/09/2019 to 'dr. Tran for funding a/c[protected].
                                        I have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
                                        This reduction to dr. Tran for funding a/c[protected] is a clear case of fraud and banking norms are not being followed. I would request that my complaint be resolved quickly as i also sent a comlpaint on the website and didn't hear anything from the bank.
                                        Nov 4, 2019
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 04, 2019
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (862665) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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