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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 13, 2026
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B
Buddhadeb Kayal
from Kolkata, West Bengal
Jun 24, 2019
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Address: Computer Society of India, 5 L L R Sarani Kolkata-700020, Kolkata, West Bengal, 700152

Dear sir,

I have one children growth bond 062001-cgb bond holder no.[protected], certificate no. 2546. You have send a letter for kyc, but unfortunately that letter has misplaced from my house. Please send me another copy of kyc form, so that i can submit the kyc for that bond.
Please inform us the updated status of that bond

Thanking you

Best regards

Buddhadeb kayal
Father of partha pratim kayal
[protected]
[protected]@gmail.com
ICICI Bank customer support has been notified about the posted complaint.
Jun 24, 2019
Updated by Buddhadeb Kayal
Please see the matter very urgently
Verified Support
Jun 25, 2019
ICICI Bank Customer Care's response
Dear Buddhadeb Kayal,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Jul 12, 2019
Updated by Buddhadeb Kayal
Now I am awaiting, how long time for waiting
Please see the matter very seriously
Thanks
Buddhadeb Kayal
[protected]
Dear Sir,

I am not get any reply from your site

Please take care my problem

Thanks
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    H
    Hamza LubaiD
    from Delhi, Delhi
    Jun 24, 2019
    Resolved
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    Resolved

    Address: 4/314, Jamia Mosque Street Venkatagirikota, Chittoor, Andhra Pradesh, 517424

    I have paid my kreditbee loan using upi phonepe and amount have been deducted.
    But the app shows that they haven't received any amount..
    Transaction id : icif6a37f63385742a[protected]ddbf4aa

    Please refund my amount as soon as possible

    Total amount deducted : 2244 from phonepe upi.
    Please do me the favour as soon as possible.

    Thank you

    S javeed
    Jul 26, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jun 25, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (516440) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Money deduct but payment not done
    sk p's reply, Jun 22, 2019
    ICI284f9ed7c83c472f9377ce9a92dd0365 is my traction id money deduct from account but payment not successful sir please take action my complain
    ICICI Bank Customer Care's response, Jun 25, 2019
    Verified Support
    Dear Customer,

    We request you to email us your concern with your contact details on [email protected]. Please mention the UID (516440_2) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      D
      Durga Prasanth
      from Hyderabad, Telangana
      Jun 23, 2019
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      Address: Hyderabad, Rangareddy, Andhra Pradesh, 500048

      I have been debited with multiple ECS return charges which sums up to nearly 1710 rupees. It is happening everytime as I add some amount into my savings account. This is annoying me very much and planning to close this account with this bank. They aren't notifying anything about the reason for deduction. Please help me on this
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        P
        Pratham2307
        from Mumbai, Maharashtra
        Jun 23, 2019
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        Hi team,

        Icici loan app no: lbmum[protected]

        I had transfer loan from dhfl to icici bank. While transferring loan icici executive was told me that if you didn't receive the benefit of pradhan mantri awas yojana subsidy from dhfl bank then you will get the same from icici bank. And on this statement, i was agreed to transfer the loan to icici.

        The name of the executive is sunil yadav who is from bhayander west icici branch.

        After the loan has sanctioned and all procedure completed i asked that in how many days or months i would get the benefit of pmay subsidy. He said that he will check and let me know. The same i had communicated when i submitted all the original document to him. Even that time he replied the same.

        When i emailed their customer care, they replied to me saying you are not eligible as this is a balance transfer request. Then i asked sunil regarding the same and then he denied that this is balance transfer so you are not eligible.

        Then why did he provide wrong information to me? If he would have given correct information to me then i would have waited for a couple of months and would have taken benefit from dhfl for pmay subsidy.

        My question is why should i bear a loss of 2.67 lakh subsidy benefit because of sunil yadav's mistake?

        I have sent so many emails to icici customer case but they are sending just templated emails to me. This is the reason why i am posting my concern here.

        I hope you will take the appropriate action.

        Sincerely,
        Prathamesh rane
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 24, 2019
        ICICI Bank Customer Care's response
        Dear Customer (Prathamesh Rane),

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Jun 29, 2019
        Updated by Pratham2307
        Thanks for your response.
        I am still waiting.

        Regards,
        Prathamesh Rane
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          A
          Ashwin krishnan k
          from Naduvattam, Tamil Nadu
          Jun 23, 2019
          Resolved
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          Resolved

          Address: Coimbatore, Tamil Nadu, 640144

          Hi.

          What is happening...you have charged me Dcardfee two times...

          may last u charged me 410 rs and today u charged 295...

          why the hell you are taking our amount like this... no response from icici customer Care..

          i need my money back..else i will cancel my account from your bank

          Give me the correct reason..u guys havent said anything about this in prior.

          Whenever i get money..u r taking it from me by saying some charge names.

          I want the refund...else cancel my debit card and give me a normal card..

          You guys said me that i have applied for upgrade of card...but i havent and u gave me a new card amd charging in that by dcard fee...why are you doing like this..

          Refund me or i will have to cancel the account.

          Give me response first
          Jul 25, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Jun 23, 2019
          Updated by Ashwin krishnan k
          Give me the update
          Verified Support
          Jun 24, 2019
          ICICI Bank Customer Care's response
          Dear Customer (Ashwin),

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (515291) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Saurabh & Kumar
            from Mumbai, Maharashtra
            Jun 23, 2019
            Resolved
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            Resolved

            I was applying for du llb entrance exam on 17.06.19 and had paid an amount of 750 to submit the form. Amount of 750 got deducted from my account but the application form couldn't be submitted. Later i repaid an amount of 750 to get it submitted on the next day as the last day to apply was approaching.in short, i made 2 payments for single cause and didn't got any refund even after 6 days of transaction failure.
            Jul 25, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 23, 2019
            ICICI Bank Customer Care's response
            Dear Saurabh & Kumar,

            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (513383) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              L
              L Sathish Reddy
              from Mumbai, Maharashtra
              Jun 22, 2019
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              Address: door no 4-3, ramalayam street, komerapudi, 522438

              My bank balance had been deducted 7 times each 29.5 rupees total worth of 204 rupees mentioning that POSDEC charges in a same day that is 21 june 2019. I didn't even used my card when there is insufficient balance.All the deduction is done on same day on 21 st june mentioning POSDEC charges/30-05-19/0822+GST. bank is in ramakrishnapuram in guntur.
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                D
                dudiharsh30 choudhary1.
                from Gurgaon, Haryana
                Jun 22, 2019
                Resolved
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                Resolved

                Address: RATAN COTTAGE N.B.C ROAD HASANPURA, Jaipur, Rajasthan, 302006

                I am checking my bank statement and 2-3 times my ecsrtnchg charges is debited automatically. This practice is not good from bank side so please refund my charges or the way to get my refund for the amount charges from my bank account.
                Being good customer bank have no rights to debit such kind of charges with noticing.
                This is hardly earned money by people like me.
                Jul 25, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 23, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (513384) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  K
                  Kishor Kumar m
                  from Amalapuram, Andhra Pradesh
                  Jun 21, 2019
                  Resolved
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                  Resolved

                  Address: KANIGIRI, ANDHRA PRADESH., 523230

                  I made a transaction of RS 1000, through paytm UPI id . money deducted from my account but don't credited to beneficiary account, . So please refund my money back.

                  From:-
                  Kishor Kumar m
                  Transaction I'd :- S69788813
                  UPI ref num :[protected]
                  Through paytm payments bank upi id.

                  To,
                  [protected]@icici.

                  Regards
                  Kishor Kumar.
                  Jul 28, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 25, 2019
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    Aruna Umapathy
                    Jun 21, 2019
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                    Hi I am holding salary account i got detected Rs 29.50 for POSDEC Reduction.
                    Can you please refund my amount it was detected more than 5 times for past 6 months or can you please give me the necessary reason for that. This is not fair you are not at all informing prior. There is no proper customer care also how can i contact you? i have complained via email no response from your side. Kindly take necessary steps for this immediately.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      P
                      Praveen Kumar Murugaraj
                      from Delhi, Delhi
                      Jun 21, 2019
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                      Address: 38/1,2nd floor,sri Lakshmi Vilas krishnaroa tank street,madurai, Madurai, Tamil Nadu

                      Hi Sir/Madam,
                      This is K.Murugaraj from Madurai.I had provide my property and MOD Is also done on Tuesday(18.06.2019).But still now(21.06.2019)I didn't receive any amount from the ICICI HOME FINANCE Madurai branch.They are not providing any proper reply.
                      They treated us like a slave.Scolding us.They are saying that we are not responsible for this issue.lot of complaints are their not able to mention in words.we are afraid.make something customer friendly etc.,
                      Employee name:Sundarapandi.R(Manager)
                      ICICI Bank customer support has been notified about the posted complaint.
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                        D
                        Densh
                        from Delhi, Delhi
                        Jun 21, 2019
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                        Address: Mumbai City, Maharashtra

                        I was using ICICI Pockets wallet till December last year. They blocked my wallet stating my KYC had expired. They are not allowing me to reregister and create my wallet for my number [protected]. I have downloaded and uninstalled the app ICICI POCKETS so many times. Every time it asks for SIM verification,
                        Rs 1.50 is debited for SMS'es from my talktime. My registration has not been completed and I have lost over Rs 100 due to the SMS debits without the task getting completed. Pl help me in refunding Rs 100. ICICI Pockets is a fraud wallet and ask the bank details for any assistance they provide.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Jun 21, 2019
                        Updated by Densh
                        No updates or any action has been taken against this useless app ICICI pockets. I have lost over Rs 100 from my talktime in registering to get access to the app which does not matter to them.
                        Jun 29, 2019
                        Updated by Densh
                        The harassment continues. ICICI Pockets had sent me an email stating that the matter would be resolved on 24th June and I would be able to create and access a fresh wallet on 25th June. But even now, I'm not able to create and access a fresh wallet. I downloaded the app ICICI Pockets and sent SMS'es costing me Rs 1.50 per SMS for SIM verification as per the rules of ICICI Pockets. But I'm not able to proceed further and only losing money from my talktime for the SMS'es related to the SIM verification.
                        The harassment continues. ICICI Pockets had sent me an email stating that the matter would be resolved on 24th June and I would be able to create and access a fresh wallet on 25th June. But even now, I'm not able to create and access a fresh wallet. I downloaded the app ICICI Pockets and sent SMS'es costing me Rs 1.50 per SMS for SIM verification as per the rules of ICICI Pockets. But I'm not able to proceed further and only losing money from my talktime for the SMS'es related to the SIM verification.
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                          D
                          DayalICICI
                          from Pune, Maharashtra
                          Jun 21, 2019
                          Jun 29, 2023
                          This thread was updated on Jun 29, 2023
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                          My mother had taken an ICICI safety bond on MAR1911 for me(Dayal Kumar), SR NO: 2561 and Unique Identification no: G[protected], According to ICICI band after the maturity period they have sent the cheque on the address mentioned in the bond, but the same was not claimed NEFT in my account.
                          I visited ICICI (Hinjewadi Phase -2 Branch), to get the procedure to withdraw the same.
                          They asked to contact the customer care who manages the Bond section.
                          I do contact them, they asked me to send the following documents.
                          1) The original copy of the bond
                          2) An affidavit stating that the NEFT has not been claimed in my account.
                          3) The Bank Details as an address proof.
                          4) Application signed and verified by the Branch Manager for my current address
                          5) Aadhar and the Pan card with self-verified.

                          and send these documents on the address below,
                          3I Infotech limited towers,
                          3RD floor, International Infotech Park,
                          Vashi, Navi Mumbai, PIN: 400703,

                          I have posted the documents on 13th Aug 2018, Please help me on the same.

                          I have tried contacting the team on customer care but failed every time they said contact some other team.
                          Can I get the updated status on the same?

                          BONDHOLDER NO. : 5353172
                          [protected]---
                          NAME OF THE INVESTOR: DAYAL KUMAR U\G SMT UJALI DEVI

                          PAN NUMBER: BCRPD6479G


                          BENE DETAILS :

                          BENE DETAILS : NAME :DAYAL KUMAR

                          Thanks and Regards
                          Dayal Kumar
                          ICICI Bank customer support has been notified about the posted complaint.
                          how to check my safety bond 1999, 2000 and 2001 status
                          i want to check the status of my safety bonds
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                            M
                            Megalaana
                            from Chennai, Tamil Nadu
                            Jun 21, 2019
                            Resolved
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                            Resolved

                            I recharged my jio number through upi payments. The amount was deducted from my account, and was debited to [protected]@icici. But, my jio number was not recharged. I want the amount to be refunded or my jio number to be recahrged.

                            Also, I can see a lot of complaints being done regarding the same issue. I don't understand why the method is so dumb enough to not resolve the issue over these many years.
                            Jul 1, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 21, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (508899) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              Abhishek Katoch
                              from Mumbai, Maharashtra
                              Jun 21, 2019
                              Resolved
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                              Resolved

                              Address: Bhuntar, Ward No. 2, Kullu, Himachal Pradesh, 175125
                              Website: Indiaideas

                              Hello Sir,

                              My name is Abhishek Katoch.

                              I have recharged my JIO phone number with my JIO app through payment gateway upi to merchant [protected]@icici
                              transaction id:[protected]
                              Amount debited from my bank account but recharge not done to my number. I request you to recharge my number immediately or return my amount of Rs 398/-
                              There is screenshot of my transaction below.
                              Jul 23, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 22, 2019
                              ICICI Bank Customer Care's response
                              Dear Abhishek Katoch,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (512251) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                Ajai Kumar Saxena
                                from Delhi, Delhi
                                Jun 21, 2019
                                Resolved
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                                Resolved

                                Address: VI-H/64, Sector 5,Rajinder Nagar Ghaziabad

                                Payment sent through SBI IMPS to ICICI credit card no 4375 xxxx xxxx 7004 not reached in account.

                                The payment sent of ₹ 7910 for my credit card no. 4375 xxxx xxxx 7004 on dated 7.6.2019 through SBI IMPS as per details below, which is not credited in my credit card account:-

                                Amount Rs. 7910/= on dated 7.6.2019 through
                                SBI - INB. IMPS/ P2A/ ‪[protected]‬. /xxxxxxx283. ICICI Payment
                                Transfer to ‪[protected]‬.
                                LT ‪[protected]‬
                                MDABORVUO

                                The details are entered in my account of SBI
                                S/B no. ‪[protected]‬ as noted above.

                                I have made the complaint to SBI and they have confirmed that the transfer of above amount of Rs. 7910/= has been processed successfully vide number LT[protected]. and suggested to contact beneficiary bank ICICI for credit amount and lodged request with them for tracking.

                                I request very humbly to enquire, tracking and credit the payment of Rs. 7920/=
                                in my credit card account.
                                Hoping an action and response at the earliest.
                                Thanking you.
                                A. K. Saxena Phone [protected]
                                Jul 23, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 21, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We have made a note of your concern. We will have our official get in touch with you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  Ashok Binayak
                                  from Delhi, Delhi
                                  Jun 20, 2019
                                  Resolved
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                                  Resolved

                                  Address: RamNagar Kawardha, Kawardha, Chhattisgarh, 491995

                                  सर जी,

                                    मैंने अपना लोन experia app से foreclose कर payment कर दिया, मेरे SBI Acount से पैसा भी कट गया, मेरे UPI में confirm दिखा कर Reference No.[protected] दे रहा है। payment आपके [protected]@icici में debit हुआ और bajaj finserv को पेमेंट नही पहुँचा, और रिसीप्ट generate नही हो पाया, कृप्या मेरी मदत करें।Â
                                  इनके [protected]@bajajfinserv.in पे mail भी किया पर कोई सहायता नही मिली। अपने पेमेंट पार्टनर से बातचीत कर कृप्या मेरी मदत करें। Â

                                  Ashok Kumar Binayak
                                  मोबाइल नंबर - [protected]
                                  लोन नंबर -T37RPL[protected]
                                  Jul 23, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 21, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We have made a note of your concern. We will have our official get in touch with you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    K
                                    khan sahab01
                                    from Mumbai, Maharashtra
                                    Jun 20, 2019
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra, 400037

                                    Recently icici bank send my icici credit card statement with some intat courier service in my life i have not listen such name of courier service its AWB 48520872 on 13th june 2019 on 20th june i got message and mail that its been delivered and received by KHAN when contacted icici they just said contact coureir service then i contacted them there they said wait they will check and said sir apki sign hai uspe apne receive kiya hai we dont know anything now ask icici ...i want to know u all people just need customer after that you dnt take care of anything my personal and banking details has been given to somebody else dnt know who...im complaiting about this to police because the coourier boy has signed my signature
                                    Jul 23, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 20, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (507331) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    My money have been deducted for dr trans funding account with my consent as soon as I want money back... I have no more trust on icici bank anymore
                                    ICICI Bank Customer Care's response, Jun 21, 2019
                                    Verified Support
                                    Dear Customer,

                                    We request you to email us your concern with your contact details on [email protected]. Please mention the UID (507331_01) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      S
                                      Santhosh reddy 2409
                                      Jun 20, 2019
                                      Resolved
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                                      Resolved

                                      Address: India, Rangareddy, Andhra Pradesh, 500072

                                      When some one dropped a check on my name they have made a mistake with name. Now ICICI wants me to visit branch even after telling them that i am currently not there India thy are suggesting me to visit nearest branch. Since there is no negative balance either send the money back to source or deposit it in my account or let me know the clear procdure.
                                      Jul 23, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 20, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (506314) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Loss amount from my ICICI bank account. amount RS. 413/-. I need my money written back. There is no pending or bouncing charges.

                                      account details:

                                      NANDU KRISHNAN
                                      ICICI BANK, KOCHI, KADAVANTHRA
                                      A/C NO:[protected]
                                      IFSC : ICIC0000277
                                      ICICI Bank Customer Care's response, Jun 21, 2019
                                      Verified Support
                                      Dear Customer,

                                      We have made a note of your concern. We will have our official get in touch with you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        khan sahab01
                                        from Mumbai, Maharashtra
                                        Jun 20, 2019
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                                        Address: Mumbai City, Maharashtra, 400037

                                        Your executive given wrong product details to me just to achieve his target he came to me and said he will apply for credit card basis on my hdfc credit card and will provide me a higher limit base on my statement ...My hdfc limit is 1lakh he promised me to give atleast a limit of 1.5lakh i said him how u can decide its bank internal policy but he said sir m hu na i will surely do it u just give your documents and signature on form and he will surely do all the things, , , later i got a card of limit just 50000 then when i contacted icici on this they told me its base on my eligibilty and when im contacting the person he is not responding is this a way you make customer and dont rply
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 20, 2019
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We have made a note of your concern. We will have our official get in touch with you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Jun 20, 2019
                                        Updated by khan sahab01
                                        Contact me on [protected]
                                        Hi, myself Rhythm Agrawal holding saving account of ICICI staying in Dahod(389151) Gujarat. on 12thJune Without any prior information bank debited money from my account.
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