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ICICI Bank Complaints & Reviews

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Updated: Jun 13, 2026
Complaints 23783
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ICICI Bank reviews & complaints page 467

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A
arunkarbonn77
from Mumbai, Maharashtra
Jun 28, 2019
Resolved
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Address: Near rathodi talav, Marve road, Malad West, Mumbai, Mumbai City, Maharashtra, 400095

I have wrongly transfered fund to ubi bank account no [protected] correct account no is [protected]
Amount transfered is 2000

Please refund the amount or transfer the correct account no [protected]

My mobile no [protected]

Date of tranction 28 june 2019

Transaction no[protected]
Jul 29, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 28, 2019
ICICI Bank Customer Care's response
Dear Customer,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
No one has called me I have called customer care also but after long waiting line disconnected
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    V
    vikrammh
    from Mumbai, Maharashtra
    Jun 28, 2019
    Resolved
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    Address: #33a 6th cross,subbanna garden,vijayanagar Bengaluru, Bangalore, Karnataka, 560040

    They have deducted rs 588.82 from my bank account[protected] without
    Informing me. I want my money back also why they charged so much without informing. Please revert back my money. I want justification on why the money was deducted from my account.

    Why was this not informed me. If you are planning to charge me this fees, ihave decided to shift my account to other bank where the fees is not charged.
    Jul 29, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jun 28, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Soumyanish
      from Patna, Bihar
      Jun 28, 2019
      Resolved
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      Address: TEZPUR ASSAM, Sonitpur, Assam, 784001

      As noticed the aadhar updation centre, i visited icici bank tezpur branch for mobile no and date of birth updation on date 13/06/2019 and deposited rs 50/- at cash counter as fees o[censored]pdation. My aadhar enrolment no eid 0636107090993220190613133227 dated 13/06/2019.
      After getting rejection message on mobile, i contacted with concerned staff who simply advised to enroll again and redeposit of rs 50/- in cash counter.
      Is it the procedure? Taking leave sparing 5 hrs there i didnot get any result. Even for taking aadhar updation form, i had to go to shop for taking xerox of that form.
      Jul 30, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 29, 2019
      ICICI Bank Customer Care's response
      Dear Customer,

      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (527511) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        D
        from Surat, Gujarat
        Jun 28, 2019
        Resolved
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        I got government engineering college, gandhinagar in first round of acpc counselling. So i paid the money of 1500₹ online. Also got message on phone that 1500₹ are paid through my account and message came from my bank. I paid it another time during banking hour on 27 June bt still the same problem when I try to print admission slip or payment slip it give a message that you have not yet paid money so you are not able to get print. Also my admission is not yet confirmed.

        Merit rank- 12043

        Pls help me out and contact on email- [protected]@gmail.com
        Jul 29, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 28, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          H
          hosamani
          from Patna, Bihar
          Jun 27, 2019
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          Address: 208 Nithyananda complex, Tarasali Road, Vadodara, Gujarat, 390009

          Dear sir/Madem

          Here I would like to Request that i need to update my mobile number bearing an account[protected] name rajasekhar hosamani from Mobile number [protected] to [protected], i have tried through ATM machine(ICICI bank ATM) Error message Incorrect mobile number and called for the customer care support replay was that we need to visit branch office or try the ATM Machine which is available at the Branch office. why the access to update mobile number has not been provided online .
          ICICI Bank customer support has been notified about the posted complaint.
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            G
            GOURAB345
            from Kolkata, West Bengal
            Jun 27, 2019
            Resolved
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            Resolved

            Address: 32/L/2, Mahesh Dutta Lane, Chetla, Allahabad Bank, Chetla, Kolkata, West Bengal, 700027

            A transaction of rs. 413 has been debited from my account this month.
            I don't have any idea about this transaction. I have not paid one ecs that is also for mutual fund, for which no ecs fail charges is applicable. I have this account at alipore branch, kolkata - icici bank.

            Name - gourab chatterjee
            Ph - [protected]
            Mail - gourab. [protected]@gmail.

            Do contact asap.
            Jul 29, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 28, 2019
            ICICI Bank Customer Care's response
            Dear Customer,

            Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              B
              BHAVIadalja
              from Jamnagar, Gujarat
              Jun 27, 2019
              Resolved
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              Resolved

              Address: 327 indraprastha complex pancheswar tower road nr nobat karyalaya jamnagar 361001, Jamnagar, Gujarat, 361001

              My name is bhavi adlja and i have a current account in icici bank hirji mistri road jamnagar.
              Current accout name: fortuna investment & finanicial services., account no[protected] account type : current. This complaint is related to the minimum account balance charges, that bank has debited from my account 25546 without any informaton in this regard. The bank is charging a lot of amount and without any prior notice or any means of communication. No alert was sent regarding these deductions. Also they are not following the rbi guidelines.
              Jul 28, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jun 27, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (523077) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Ecs cargoes my account dedakt refund my amount
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                R
                Ramesh Lakde
                from Pune, Maharashtra
                Jun 27, 2019
                Resolved
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                Address: Borivali, Mumbai, 411023

                A transaction of rs. 826 was conducted by icici bank with no information given to me. The same is listed under transaction dmc/in[protected]... There was no message given to me either through mail or sms. The date of said transaction was 26th june 2017 and made through the account of ramesh lakde. I have not authorized this transaction.

                Same transaction has been done where rs 344.17 deducted in jan19 month which i was not aware.

                I want bank to refund the amount or explain the reasons for deduction.
                Jul 28, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 27, 2019
                ICICI Bank Customer Care's response
                Dear Ramesh Lakde,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (522403) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  V
                  Vishwapal Singh
                  from Mumbai, Maharashtra
                  Jun 27, 2019
                  Resolved
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                  Resolved

                  Address: H-2129, Saya Zion, Gaur City 1, Sector 4, Greater Noida West, 201301PO

                  We r senior citizen couple living in noida u. P. & fairly old customers. The location of branch (3452) in gaur city 1, grter noida u. P. Is in such a dangerous n disgusting place that one can't even enter the branch properly. Surrounded by eateries in basement, everyday, rodents chew up wires and nothing works, n also frequent short circuits n as result branch remains closed. This is absolutely unbecoming of your bank. If things don't improve we have to shift our accounts immdtly. It is like a punishment to have account in this branch. Pl act fast.
                  Vishwapal singh mob.[protected]
                  Jul 29, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 27, 2019
                  ICICI Bank Customer Care's response
                  Dear Vishwapal Singh,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Mein recharge kea tha jio app se Mera recharge nahi hua aur mere account se paisa cut gaea mera paisa refund kaesa hoga
                  ICICI Bank Customer Care's response, Jun 27, 2019
                  Verified Support
                  Dear Uday Shankar bhagat,

                  We request you to email us your concern with your contact details on [email protected]. Please mention the UID (522416_2) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    V
                    Vinayak Sahi
                    from Mumbai, Maharashtra
                    Jun 27, 2019
                    Resolved
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                    Resolved

                    Address: Patna, Bihar, 800001

                    A transaction of rs. 826 was conducted by icici bank with no information given to me. The same is listed under transaction dmc/in3030287... There was no message given to me either through mail or sms. The date of said transaction was 26th june 2017 and made through the account of vinayak sahi. I have contacted the bank but received no reply. I have not authorized this transaction.
                    Jul 29, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 27, 2019
                    ICICI Bank Customer Care's response
                    Dear Vinayak Sahi,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (522423) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      V
                      Vinil Ruban
                      from Mumbai, Maharashtra
                      Jun 27, 2019
                      Resolved
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                      Resolved

                      Without my knowledge rs.406.87 is deducted. Without any deduction msg in email and in sms also. This is wrong practice. This is known as theft. Will this could be goes under cyber crime. On emergency purpose i unable to proceed. This worst process. Send back the money immediately. I regularly facing this issues from the beginning of the account resolve this issue. Send back the amount
                      Jul 28, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 27, 2019
                      ICICI Bank Customer Care's response
                      Dear Vinil Ruban,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (523081) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        T
                        teja dwarasala
                        from Delhi, Delhi
                        Jun 27, 2019
                        Resolved
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                        Resolved

                        Address: 29/c, sl residency, road no-9, filmnagar., Hyderabad, Andhra Pradesh

                        I don’t know any such thing... Today rs158.34/- has been debited from my account. And mine is a pockets account, which there is no min balance. They didn’t even inform me about such thing (Dcardfee).. They have debited directly from my account, they didn’t even send me a message or called me regarding that. Even after debited from my account they didn’t mentioned it. I just checked the balance and as the money has debited i went to the pockets app and checked there and there they mentioned degrading this.
                        Jul 29, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 27, 2019
                        ICICI Bank Customer Care's response
                        Dear Teja Dwarasala,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (522432) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          R
                          ravi.raj21
                          from Mumbai, Maharashtra
                          Jun 27, 2019
                          Resolved
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                          Resolved

                          Address: Whitefield, 560037

                          I am ravi kumar chauhan. Need to inform you that 757.17 rupees has been deducted from my account as dp chgs till may-19 on 26/06/2019. I have never activated and used my demat account till now. There was no prior notice and i haven't received any deduction message to my mobile. I need justice and my money back immediately. My account number is[protected].
                          Jul 29, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 27, 2019
                          ICICI Bank Customer Care's response
                          Dea Ravi Kumar Chauhan,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            C
                            ChandraKrishnaswamy
                            from Chennai, Tamil Nadu
                            Jun 26, 2019
                            Resolved
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                            Resolved

                            Address: No. 3/1A Ramanuja Nagar, Ayanavaram Chennai 600023, Chennai, Tamil Nadu, 600023

                            Hello sir/madam,

                            Icici safety bonds oct 2000 regular income bond (Option iii) was allotted to me on 30.11.2001 as per following details:
                            Bond holder no.: 8127048
                            Chandra krishnaswamy
                            No of bonds : 2

                            These bonds were misplaced and now recovered. Please let me know how these can be encashed. I have got a savings account with indian overseas bank. I am presently residing in the below address. All communications can be made at the address as given below.

                            Chandra krishnaswamy
                            No. 3/1a, ramanuja nagar, ayanavaram,
                            Chennai 600023.
                            Jul 27, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 26, 2019
                            ICICI Bank Customer Care's response
                            Dear Chandra Krishnaswamy,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (519415) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            I have one query pls suggest me the suitable solution for that .I have booked hotel and again I cancel it .Hotel staff provide me return transaction detail and receipt.Kindly comfirm me how much time it take to return money in my Visa Card.
                            ICICI Bank Customer Care's response, Jun 27, 2019
                            Verified Support
                            Dear Janmaijai Singh,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (519415_01) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              J
                              jaiwat151
                              from Hyderabad, Telangana
                              Jun 26, 2019
                              Resolved
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                              Resolved

                              Address: Hyderabad, Telangana, 500026

                              Dear sir,
                              I am having a loan with icici bank ltd bearing no: lbhyd[protected]
                              they have given me loan in a category called as no income proof without my consent .
                              when ever i am asking them to change my rate of interest they are not changing and they say plz clear your old over due charges and your emi regular the rate of interest they are charging is @14.70% which no body does and over burdened a lot
                              Jul 27, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 26, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              One girl called me for saving plan and did miss behave with me from no[protected]

                              Check recording
                              ICICI Bank Customer Care's response, Jun 26, 2019
                              Verified Support
                              Dear Customer,

                              We request you to email us your concern with your contact details on [email protected]. Please mention the UID (519431_2) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                M
                                Madhura Karad
                                from Delhi, Delhi
                                Jun 25, 2019
                                Resolved
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                                Resolved

                                Address: Pune, Maharashtra

                                Hello team,

                                I received wrong huge credit card bill from icici which is blocked from month.
                                On 22nov 2019 i got message from icici that my credit card bill is rs -23 (Negative)
                                On feb 22 2019 i got message from icici bank that rs 4793 is due - card was blocked during
                                On march 30 2919 i got a message from icici that 6855 is due
                                On may 28 2019 i got a message from icici that rs 42413 is due
                                And recently on 22 jun 2019 i got message from icici bank that 53035 is due

                                Kindly check and let me know on which basis they calculate.

                                Regards,
                                Madhura
                                Jul 27, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 26, 2019
                                ICICI Bank Customer Care's response
                                Dear Madhura,

                                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (519439) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Please provide me my F&F settlement statement. at the earliest and look in to the high priority it's my career prospective.
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                                  P
                                  premprakash148
                                  from Gurgaon, Haryana
                                  Jun 25, 2019
                                  Resolved
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                                  Resolved

                                  Address: E-1002, C.R. Park delhi, New Delhi, Delhi, 110019

                                  I have made a UPI transaction by mobikwik app on 28th may'19 for rs. 1000/- through my ICICI bank account[protected] to pay my credit card bill.
                                  Money has been debited from my account but payment was not credited to the beneficiary account.
                                  I have checked with Mobikwik Care team regarding this transaction & they replied that (UPI transaction attempt with reference number[protected] could not be successful and amount has not been processed to beneficiary's bank account.)
                                  I have already complaint to ICICI care (vide reference SR[protected] but they told that it was successfully credited to beneficiary account.
                                  Now, I request to ICICI to back this transaction from beneficiary account as they are refusing to accept this payment & refund the same to my account.

                                  Regards,
                                  Prem prakash
                                  M: [protected]
                                  Jul 27, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 26, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Prem Prakash,

                                  Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    siraj78666
                                    from Pune, Maharashtra
                                    Jun 25, 2019
                                    Resolved
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                                    Resolved

                                    Address: 400097

                                    I am getting call from some lady from the last 1 week and shes forcefully asking me the contact number of my elder brother, mom and ad, shes telling me my brother have some outstanding due with icici bank and icici bank given authority to her to recover this amount from my family member as my elder brother settled in uk from the last 11 years. Shes calling me from different numbers and telling me she will make trouble to me and my mom dad. Below is the numbers from which i am getting calls.
                                    [protected]
                                    [protected]
                                    [protected]
                                    [protected]
                                    [protected]
                                    Jul 27, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 25, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (517515) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Mainay 2008 mai personal loan liya tha lakin maira accident ho gaya tha jiskay karan mai loan jama nahi ker paya tha aab mai wo loan jama kerna chata hu please contact me m. [protected] how to possible please tell me and call me
                                    ICICI Bank Customer Care's response, Jun 26, 2019
                                    Verified Support
                                    Dear Dharmendra Singh Teotia,

                                    Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      S
                                      sharmadeep
                                      from Modasa, Gujarat
                                      Jun 25, 2019
                                      Resolved
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                                      Resolved

                                      Hi,
                                      From my account, there was an deduction of inr 29.50 without any reason... It was described in the statement as atmdec chg. From internet i found that this charge was due to atm's not having enough cash. But there's no previous notification regarding this. And how come this charge can be levied to me. That's the problem with the atm right... Please do resolve it

                                      Email [protected]@gmail.com
                                      Jul 27, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 25, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        A
                                        Arun071991
                                        from Mumbai, Maharashtra
                                        Jun 25, 2019
                                        Resolved
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                                        Resolved

                                        My name is arun. I have small startup business. My tid no : 33212651, firstdata team not releasing my money 200000/.. They are telling me that you used your own card. So fraudulent transaction. I myself sent all the required document including my card details before they ask me. If rules are like that then why did not inform me when edc machine was installed. If i aware of that why dont i do fraudulent transaction. That person who came for install the swipe machine, simply gave machine and taking signature and went. Nothing informed. After this incident i asked him, he is telling i forgot to tell you.
                                        I did not get these kind of rules via sms. Remember not everyone knows good english to read plenty of pages of rules and regulations.
                                        I did not do it with knowing the rules. You terminated my edc. I surrender to him who installed. I agree whatever the rules are. Please remember without information about using own card in edc is fraudulent this was happened. You held my money nearly a month. First time i am in these kind of situation. I have small business, 200000/ rs is very big amount for me. If you hold it 135 days then i should close my business. There is no other way. Taking cash from credit card is easy via e-wallets. I could have go for that if i knew this is fraudulent. Just think once. We had good opinion on icici bank. All our family and friends having current acs and saving acs with your bank. If i have bad and sad experience like this then how will i suggest to others. You are saying after 135 day there will be fine amount. Holding my money for 135 days long is worlds biggest fine after that extra fine amount. You should consider it because unknowingly it was happened. So many mails sent already there is no response.
                                        First time without proper information from icici edc person i did this. Please release my money. Treating new startup proprietor as me as fraud is unfair. I agree this is mistake, but consider i did not aware of it because nobody informed me. Now i well know about rules, i never do it again.

                                        Awaiting positive response.
                                        Oct 11, 2019
                                        Complaint marked as Resolved 
                                        proble resolved . Bank solved my problem
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 25, 2019
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (516435) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Jun 26, 2019
                                        Updated by Arun071991
                                        My email id is [protected]@gmail.com.

                                        As per your request i have already sent email to [protected]@icicibank.com with UID 516435.Stil there is no reply.
                                        Jun 28, 2019
                                        Updated by Arun071991
                                        After 3 days i got reply from icici bank care. They mailed me to write [protected]@icicims.com. I sent mail to Marchant care. I don't know how many days to get reply.
                                        ICICI issued credit card saying no charge. But they charged 500 rupees and now ever month i am getting bills though i never used it. I lost the card and not able to surrender. Even my email id they have typed wrongly and i don't get any email
                                        ICICI Bank Customer Care's response, Jun 26, 2019
                                        Verified Support
                                        Dear Customer,

                                        We request you to email us your concern with your contact details on [email protected]. Please mention the UID (516435_2) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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