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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
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N
Nil01
from Surat, Gujarat
Sep 27, 2019
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Address: Flat no 401, Kunal heights, Deshmukhwadi, Shivane, Pune, Maharashtra, 411023

This is nilesh, 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till aug-19) on 26-sep-2019. I am not using this account.

Without any information icici representative open my account. I was supposed to open salaried account at that time and later when i get to know that they opened my demat account as well and when i call them and asked why its open, i never told you about that then they said that it is free and this will be non chargeable or deduct money. When i checked my balance through icici mobile app then i saw these has been deduct and without any deduction message alert in my mobile which is registered with mobile banking with icici.

My icici account number is[protected]. This is unethical and unacceptable for me and i request icici to please refund my amount and also deactivate the demat account to avoid any further deduction. My phone number is [protected]
ICICI Bank customer support has been notified about the posted complaint.
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    S
    Sahil Mahendru
    from Pune, Maharashtra
    Sep 27, 2019
    Resolved
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    Resolved

    Address: Flat No 801 Tower 2, Amanora Aspire towers, Pune, Maharashtra, 411013

    Myself sahil, 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till jul-19) on 21-aug-2019. I am not using this account.

    Without any information icici representative open my account. I was supposed to open salaried account at that time and later when i get to know that they opened my demat account as well and when i call them and asked why its open, i never told you about that then they said that it is free and this will be non chargeable or deduct money. When i checked my balance through icici mobile app then i saw these has been deduct and without any deduction message alert in my mobile which is registered with mobile banking with icici.

    My icici account number is[protected]. This is unethical and unacceptable for me and i request icici to please refund my amount and also deactivate the demat account to avoid any further deduction. My phone number is [protected]
    Oct 29, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 27, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    On 12th of this month, i had done a transaction of 3146/- to pay the loan of bajaj finserv... Amount deducted from my account and got transaction id :P1909121329013604023250
    UTR:[protected]
    CARD ENDING NUMBER:829
    Plz refund amount asap.. Tq
    ICICI Bank Customer Care's response, Sep 27, 2019
    Verified Support
    Dear Arshi Shaik,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (843612_2) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      B
      Bunny Bucks
      from Bengaluru, Karnataka
      Sep 26, 2019
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      Address: Pragati nagar, Hyderabad, Hyderabad, Telangana, 500090

      I haven't subscribed to my money service but still, an annual fee 354.00 rupees got deducted from my account for the same service, and any number of calls to customer care didn't help, and i never got the amount back. Please unsubscribe me from my money service and pay back my money.
      Details:BIL/[protected]/MM Annual Fee JUL1
      9-JUN20/923976
      ICICI Bank customer support has been notified about the posted complaint.
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        dharm280
        from Noida, Uttar Pradesh
        Sep 26, 2019
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        Address: indirpurM, Ghaziabad, Uttar Pradesh, 201012

        I am dharmendra kumar and had open a demate account before 2.5 yrs back. On that time bank executive told me that it is free and bank will never charge. I dont make any transaction. But bank deduct of rs 827 on 26-09-19 without any prior information.
        I want to close my account on urgent basis and please refund my amount as soon as possible other wise i will go on social media.
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          L
          Lakshmi Persis
          from Mumbai, Maharashtra
          Sep 26, 2019
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          Address: Hyderabad, Telangana

          Respected Sir,
          I have received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1799/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money as soon as possible.

          My a/c number:[[protected]]
          One assist id number: SR[5345192]

          Make sure to deactivate this plan asap, if not.. I will complaint against this in Consumer court .

          Thanks!

          With regards,
          Smt. Venkatalaxmi M
          Mobile[protected]
          W/o Dr. Repalle Giddaiah.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Venkatalaxmi,

          Greetings from OneAssist!!!

          We are sorry to see you go.

          We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

          We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

          Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

          We appreciate your patience in the interim.

          Regards

          Team OneAssist
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            S
            Samar P
            from Chandigarh, Chandigarh
            Sep 26, 2019
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            Address: 143001

            Without an acknowledgement i have been charged for the service which i never requested/opted for mm annual fee 354.00/- rupees have been deducted for my money service. I never received any intimation nor any sms or an email for this mm service.
            It is my humble request to Please reimburse the respective amount asap.
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              P
              P,,,,,pandit
              from Gurgaon, Haryana
              Sep 26, 2019
              Resolved
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              I am the a/c holder in icici bank from last 6 years.
              They have charged rs. 177 for dcardfee9855sep19-aug20+ gst and rs. 177 for dcardfee0408sep19-aug20+ gst. So a total of rs. 354 was deducted. They never informed me regarding this type of charges via mail or letter or call.
              This is against the law, at least they should inform us. I want my money to be credited in my account.
              Acc. No.[protected]
              Oct 28, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 26, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                S
                Siva Sudhan
                from Mumbai, Maharashtra
                Sep 26, 2019
                Resolved
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                Address: Hosur, Krishnagiri, Tamil Nadu

                I am sivaramasudhan s, rs 826 (Last year rs 771) has been deducted from my account as[protected] dp chgs till aug-19) dp. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately. My account number is
                [protected] and email id is [protected]@gmail.com
                Oct 27, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Sep 26, 2019
                Updated by Siva Sudhan
                It is not fair to charges 700 and 800 rs without prior information
                Verified Support
                Sep 26, 2019
                ICICI Bank Customer Care's response
                Dear Siva Sudhan,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  Ravi Shankar B N
                  Sep 26, 2019
                  Resolved
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                  Address: 2 A cross, 1st Main, 560054

                  Hi,

                  My money from icici bank account is deducted with rs. 354/- for mm annual fee, which i never opted for. When checked i found it is nowhere mentioned about this feature and yet the deduction has happen. Found that this is an issue with other customers as well, please address this at the earliest and i would want to cancel such feature and reimburse the money immediately.

                  Date: 26th sept 2019.
                  Oct 29, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 26, 2019
                  ICICI Bank Customer Care's response
                  Dear Ravi Shankar B N,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (841652) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    Y
                    yogesh Dongapure
                    from Mumbai, Maharashtra
                    Sep 26, 2019
                    Resolved
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                    Resolved

                    Address: More Nagar Kanneri road Latur, Latur, Maharashtra, 413512

                    Dear sir

                    Today..3099 rs deducted money from icici bank account. I am not purchased any
                    Product and not sign up any website then how my amount deducted from my account. Please refund my money in my account.
                    Morning time this mail have came and deducted amount.

                    Dear customer,

                    Greetings from icici bank.

                    Cash withdrawal of inr 1, 000.00 has been made at an atm using your debit card linked to account xx723 on 25-sep-19. Info: atm*sfcnr205*ca.

                    The available balance in your account is inr 4, 725.43.

                    In case you have not done this transaction, please call on 18002662 or sms block 723 to [protected] from your registered mobile number.

                    Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

                    Looking forward to more opportunities to be of service to you.

                    Sincerely,

                    Customer service team
                    Icici bank limited
                    Oct 27, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 26, 2019
                    ICICI Bank Customer Care's response
                    Dear Yogesh Dongapure,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (841657) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      M
                      MANGALA B
                      from Bengaluru, Karnataka
                      Sep 26, 2019
                      Resolved
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                      Resolved

                      Address: 331 1ST FLOOR 17TH MAIN KHB COLONY, KORAMANGALA 5TH BLOCK, NEAR NATI MANE RESTAURANT, 560095

                      On 11-sep-19, i had withdrawn rs 500 from atm for which bank has charged rs 28 as atm dec charges.
                      I don't agree for these charges as i had the balance of required amount and as per the available balance amount is withdrawn
                      Why this charges have been charged to my account still i unable to understand.
                      Most the times bank atm's will not be having the required amount and we won't get the cash in the atm's, who will be charging for these banks?
                      Oct 30, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 26, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (840388) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        J
                        jyoti mohan
                        from Chandigarh, Chandigarh
                        Sep 26, 2019
                        Resolved
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                        Resolved

                        Address: House no - 1134/24 dhuri line manohar nagar ludhiana 141001, Ludhiana, Punjab, 141001

                        Dear concern

                        I (Jyoti mohan) want to tell you that i was working in icici bank miller ganj branch
                        Ludhiana as a ldc in 2009 _2010 but i was
                        There only ecode (E536159) & pan number asopm2778d that's why i don't have any profile detail now please send
                        Me my pf number, uan number details so i will be able to withdrawal my provident fund.

                        Some other details :

                        Father name - mohan sharma
                        Mother name - kanta sharma
                        Pan no - asopm2778d
                        Ecode - 536159
                        Register email id - [protected]@gmail.com

                        Please resolve my issue as soon as possible
                        Oct 27, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 26, 2019
                        ICICI Bank Customer Care's response
                        Dear Jyoti Mohan,

                        We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          D
                          deepakFightBack
                          from Gurgaon, Haryana
                          Sep 26, 2019
                          Resolved
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                          Chor icici bank has deducted lot of money from my account in the name of annual fees of my debit. My savings account number is[protected] and it is at sector 17 branch in gurugram. Now they are not refunding my money. When i am calling them, one bank officials transfers the call to another and then they put me on hold for 17 minutes at a stretch... Clearly they have no intention of refunding the money...
                          Oct 27, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 26, 2019
                          ICICI Bank Customer Care's response
                          Dear Deepak,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (841676) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            K
                            Krushba
                            from Mumbai, Maharashtra
                            Sep 26, 2019
                            Resolved
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                            Resolved

                            Dear sir,

                            I had done a card payment for my card no 4375 * * 9004 of rs.5000 through net banking with reference no - qsbi[protected] on 19th september, but still now i have not received any update.
                            I have send 2-3 mail and have been calling to your customer care since last 3-4 days but not getting any answers.

                            Plz find the attached payment details for your reference.

                            Awaiting for your reply.

                            Thanks & regards
                            Name - krushna chandra kar
                            Mob no - [protected]
                            Oct 29, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 26, 2019
                            ICICI Bank Customer Care's response
                            Dear Krushna Chandra Kar,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Seema Rekha Baruah
                              from Mumbai, Maharashtra
                              Sep 26, 2019
                              Resolved
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                              Resolved

                              Address: 560035

                              I took a personal loan from icici bank on 29th june, 2016 on interest rate 11.59% and total tenure is 60months. However without asking me, they applied three different loan insurance of amount 13, 050. The loan insurance is optional and they didn't inform me. Now i want to close my loan and they are asking me to pay 5% of the outing principal as a pre closure charge. I asked them to reduce my tenure, but they are not allowed me to do that also. I can't pay any part payment. I calculated total interest appling along with these charges and total interest is 18.89% on my loan amount, which is kind of fraud. What is my benefit to take this loan on 11.49%? It is not mentioned in the terms and conditions that i can't reduce my tenure. Neither i have received any benefit from the insurance. So that amount itselfb is just a way to take more charge from the customer.
                              Oct 29, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 27, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (843614) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                K
                                kanabpaul
                                from Angamali, Kerala
                                Sep 26, 2019
                                Resolved
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                                Address: 560103

                                Hi,

                                My name is kanab paul. I am having an icici bank account. I never requested for demat account. Icici created and activated the demat account. Now i am paying huge charges for demat account maintenance, that i have not asked for.

                                Also i am getting harassed by the icici bank while putting a request for closure of the demat account

                                Icici sales person kept calling me rather annoying me every single day to activate the demat account. I never gave a consent to them. Still magically the account got activated without my permission. Now icici bank is pulling huge money from my account as maintenance of demat account. This is how icici bank fraud customers and suck customer's money.
                                Oct 31, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 26, 2019
                                ICICI Bank Customer Care's response
                                Dear Kanab Paul,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (841701) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  D
                                  dhalapathykk
                                  Sep 25, 2019
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                                  Address: Emkay Plaza, west Venkatapuram, Bank colony, alwal, Hyderabad, Telangana, 500015
                                  Website: www.icicibank.com

                                  I am having a horrible experience with icici bank with reg to updating my address. We moved from delhi to hyd and i walk into the bank on sep 20th, 2019, submitted my aadhaar, pan card soft copies and filled a form. They said it wil take 1 day to get the address updated. Its 25th now and stil its not updated. Second, the customer care reps tell me to update the address online. When i log in to netbanking, it tells me to update my email id first for which its asking debit card authentication. I just have a credit card with icici, how can i authenticate via debitcard. Seriously!! When i try to speak to the customer care people, the ivr is not even accepting my credit card and tells me that the card details you entered is invalid. Do customers look like # to icici? Is this how icici gives its service to its customers? I spent 200rs just to talk to them as their customer care hotline charges 1rs/min.. They just keep me waiting. I wil never recommend such type of # services bank to anyone after my pathetic experience. I even sent a mail to their complaint team and its been more than 5 days i have heard from them. Such a pain in the _! Icici is just a #
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 26, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (840421) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Oct 10, 2019
                                  Updated by dhalapathykk
                                  PATHETIC explanation from ICICI team again.

                                  I followed your dumb advice and to prove my situation I have attached the screenshots of screen in ur complaint email address.

                                  Second thing, I even followed your second dumbest advice about Walking to a nearby ICICI bank, karkhana branch.To add further to my headache caused by you guys, the representative told me that he has no idea how to deal my situation and that he cannot help me and asked me to call the CUSTOMER CARE people and they will help me.

                                  Am i looking a ### to you? On one hand you tell me to go to a nearby bank and when i go there they dont do a single thing.

                                  By the way how can i connect to the customer with an expired credit card?? Do u have any brilliant ideas?..

                                  Despite that i even called CUSTOMER CARE and the IVR is unable to authenticate my card number...

                                  I mean such its a Waste to spend my time behind u guys and i feel disgusted to be a part of ICICI
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                                    N
                                    Naresh Mujat
                                    from Palanpur, Gujarat
                                    Sep 25, 2019
                                    Resolved
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                                    Resolved

                                    Address: Banaskantha, Gujarat, 385001

                                    I have applied for an icici bank credit card through icici representative mr. Ravi upadyay (His mobile number: [protected]). He has filled wrong pincode number in the form hence the card never reached to me.

                                    I am receiving the credit card bill without having a credit card. I even don't know the card number. I have come to know that the card is in head branch of icici bank in baroda (Gujarat).

                                    I have approached to icici bank nearest branch but they are saying to contact the customer care through phone banking. Customer care executives are saying that your card is blocked and you need to pay some fees to unblock it and also need to pay the bill than only they would be able to help me out.

                                    I also did online complain through icici bank website but not received any revert, they even not provided me any complaint number or reference number.

                                    Mr. Ravi upadhyay is not answering my call. Why should i pay the bill when i haven't received the credit card or used the credit card.

                                    I don't want this credit card anymore. I request you to please help me in this regards.
                                    Oct 31, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 26, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (840463) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      K
                                      kuljeet kaur virk
                                      from Bengaluru, Karnataka
                                      Sep 25, 2019
                                      Resolved
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                                      Resolved

                                      Dear sir/madam,

                                      I am an account holder of icici bank for past 6 years. I am not using my account for past one month. Because i got job in banglore training process purpose.

                                      Now i have cehcked, around 2k money has been detected in name of smb charges.563.00 in april, 577 on 2nd july, 524 on 18th july, 176 this month and many more like this.
                                      My account no is:[protected]
                                      Mobile no - [protected]
                                      Email. Id : virk. [protected]@gmail.com
                                      A/c holder name : kuljeet

                                      Dear icici bank customer care team, pls let me know this amount deduction will returned back to my a/c in the sense, i will use this a/c continuously otherwise i will cancelled this icici bank a/c.
                                      Kindly refund my money immidiately otherwise i will cancel this icici bank acc.
                                      Oct 27, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 26, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        SELVASEKAR BERNIX
                                        from Delhi, Delhi
                                        Sep 24, 2019
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                                        Address: 641025

                                        I have received a message that 1899 has been deducted from your account for CPP/One assist single policy WITHOUT MY PERMISSION THEY DONE THIS TO MY ACCOUNT. I don't know what kind of Scam it is ?? I don't require such policy and kindly refund that 1899 amount. Don't use customer's account without their permission it's a fraudulent case.
                                        I'm not expecting this from ICICI BANK.Do refund the amount ASAP. Policy number for reference SR[protected]
                                        ICICI Bank customer support has been notified about the posted complaint.
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