I had received a call from ICICI for personal loan, they had said that the processing fee will be given back in the form of cashback and because I was taking this loan to repay existing loan which was on hight rate of interest, I went ahead with them. Till the day of disbursement, even till now, they have not shared the loan agreement. Also, they have charged me a huge amount for insurance which was not discussed. Moreover, they are sending a DD for existing loan repayment which I was not told. If I pay using this DD, I will be charged foreclosure and if I had paid from my account, there would have been no foreclosure charge. I wrote to them within 4 hours of disbursement about the issues and now after 18 hours also, they are not sharing any information about the process of cancellation of the loan. I have not used any money that they have disbursed. Pls help.
ICICI Bank customer support has been notified about the posted complaint.
We request you to email us your concern with your contact details on [email protected]. Please mention the UID (473622_01) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team