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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 13, 2026
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C
Chandrakantbd
from Mumbai, Maharashtra
Jun 13, 2019
Resolved
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Resolved

Address: Vasai east branch, Mumbai City, Maharashtra

I was an ex employee of ICICI BANK LTD My employee No was 187264 my Date of Joining is 3 Nov 2009 And my last working date was 31st Oct 2011. But due to password sharing I got termination letter so Living Date is 15/02/2012.
I have been received my FNF in Feb 2012.
In this FNF I Received Amount 40000 as notice pay.But not received PF amount.

And after living this job i left the city where I working but after that bank didn't contacted me for My PF Settlement..

Please Guide me for further process

PF Statement Letter attached which received after FNF

My Emp No 187264
PF NO MH/18796/187264
EPS NO MH/18796/183223
Mob No [protected]
Email Id is [protected]@gmail.com
Jul 15, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 14, 2019
ICICI Bank Customer Care's response
Dear Chandrakant,

We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
I have paid bajaj finserve emi on 28/05/2019 payment is successfull. but my emi not paid
ICICI Bank Customer Care's response, Jun 16, 2019
Verified Support
Dear Customer (Tushar),

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (473622_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Getting error " sorry.your transaction could not be processed. please try again(#LGU001). i tried every thing but noting will happened
ICICI Bank Customer Care's response, Jun 16, 2019
Verified Support
Dear Customer (Priyanka),

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (473622_001) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
No any msg. no any mail.
what is this? why deduct Rs.413/-from my account .
I dnt know ur condition.
i just want my money in my account.
ICICI Bank Customer Care's response, Jun 16, 2019
Verified Support
Dear Customer (Sanket Narvekar),

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (473622_0001) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    DHANESHWAR MAHATO
    from Saharsa, Bihar
    Jun 13, 2019
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    Address: Ranchi, Jharkhand

    I alerady paid my emi on[protected] with of loan account 4K7ECFEI876421 towards trx no QIC[protected] . I also complain but it automatically closed . without solve my issue sr no is SR15528457.Screen shot is attached is shown no 0 emi paid pls solve my issue. i paid from authentic website it give gateways and with ref no ici008d97212c574cf5ba[protected]f6fba date 05-06-19 amount 1611 ICI008d97212c574cf5ba[protected]f6fba
    ICICI Bank customer support has been notified about the posted complaint.
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      Subhechha Mitra
      from Mumbai, Maharashtra
      Jun 13, 2019
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      Address: Mumbai City, Maharashtra, 400028

      I called in last month to ask about my statement and auto debit. I was told I do not have auto debit. Now I am charged for it. I had to call in 5-6 times to get the issue reported. First I was told I will get a callback in 2 days, now I am told I jave to wait 5 days. Starting from the begining I have been loed to and I feel the bank is not trustworthy at all.
      ICICI Bank customer support has been notified about the posted complaint.
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        Gogan
        from Mumbai, Maharashtra
        Jun 13, 2019
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        Address: Jamnagar, Gujarat, 361001

        My name is Gogan Karsha suva I am make payment by upi my activas policy and my payment is pay in [protected]@icici but it payment is coverfox ma karvanu hatu and upi dwara bhul thi [protected]@icic ma thay gyu che so I requeste to you plz my payment is refund me and I hope my payment is refund me so I complain is with you and my refund is correct so hu aapno aabhari rahis
        ICICI Bank customer support has been notified about the posted complaint.
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          S
          Sashi Shah
          from New Delhi, Delhi
          Jun 13, 2019
          Resolved
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          Resolved

          Address: bhangagarh, Kamrup Metropolitan, Assam, 781005

          Hello sir/ma’am,

          Today I have done a UPI payment with UPI reference ID[protected] for my sister school fee ‘Shruti Kumari Shah’ who is studying in Hindustani Kendriya Vidyalay from the website(eazypay). The icici bank has debited the money from my account but in the website it is showing the fee is not paid. Can you please look at this matter as soon as possible as the due date is 14/06/19 and give me a reply.

          I have attached below the payment receipt.
          Jul 17, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jun 13, 2019
          ICICI Bank Customer Care's response
          Dear Customer (Sashi Shah),

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (470903) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Jun 15, 2019
          Updated by Sashi Shah
          Hello Sir/Ma'am,
          Regarding my problem i haven't got any reply from the ICICI bank side. So, can you please help me out.
          Thank You.
          Verified Support
          Jun 16, 2019
          ICICI Bank Customer Care's response
          Dear Customer (Sashi Shah),

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Hello Sir/Ma'am,
          Regarding my problem i haven't got any reply from the ICICI bank side. So, can you please help me out.
          Thank You.
          ICICI Bank Customer Care's response, Jun 16, 2019
          Verified Support
          Dear Customer (Sashi Shah),

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Sanju227141
            from Noida, Uttar Pradesh
            Jun 13, 2019
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            Address: New Delhi, Delhi, 110058

            My Personal Loan application was approved for 20Lac. Then I got a confirmation message for disbursal of the amount balance after BT. And without my consent they disbursed the amount approx 1lac 130000 in my account. Then I emailed them for cancellation of the loan. But they did not act on that.
            Actually it was a BT[Balance Trasfer] Icici Bank issued two cheques with a validity of one month.
            Then I just approached my BT bank for ForeClosure letter. It was late and the cheque expired. Now I have requested the Bank to release the same amount in my account but they are denying and deducting the amount from my account.

            Please do needful. If bank will disburse the amount in my account I can do it on my ease.

            Thanks,
            Sanjeev
            ICICI Bank customer support has been notified about the posted complaint.
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              K
              Karthick157
              from Chennai, Tamil Nadu
              Jun 13, 2019
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              Address: 514, S A COLONY, 8th STREET, 3rd CROSS, VYASARPADI, Chennai, Tamil Nadu, 600039

              I have been blocked my Amazon pay credit card due to, lost my card. My card was permanently blocked by ICICI Bank Customer Care.

              I send the mail request also to the help.[protected]@icicibank.com at May 30 2019 (see the attached screenshot). No reply mail from customer care.

              I also contact the phone banking number[protected]. There is no phone banking persons available. Very poor services for Amazon Pay ICICI Customer Care. I m very disappointed to this problem.

              Please check and do the needful.
              ICICI Bank customer support has been notified about the posted complaint.
              Jun 16, 2020
              Updated by Karthick157
              Still i didn't get any response from ICICI Bank Customer Care.
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                K
                Kaizal
                Jun 12, 2019
                Resolved
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                Resolved

                I booked Indigo flight tickets as on 10th June 2019 and did the payment through internet banking channel. Transaction was successful but ticket was not booked. Amount was deducted from my account. INR 22798 was debited without the booked ticket. upon inquiry from Indigo airlines, they told transaction will be reversed through your bank as ticket is not booked.
                Request to please revert back the transaction and refund the same amount.
                Transaction ID: [protected]
                Amount: 22798 INR
                Transaction Time: 10th june 15:34

                Note: You can reach me through my registered email id. Do Not call on my registered mobile number as I am out of country and wont be able to receive the call.
                Instead you need to call me, let me know and I shall provide you my current contact number.
                Expecting an early and positive response.
                Jun 18, 2019
                Complaint marked as Resolved 
                Refund done and problem resolved.
                ICICI Bank customer support has been notified about the posted complaint.
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                  N
                  Naresh Nalaggatla
                  from Hyderabad, Telangana
                  Jun 12, 2019
                  Resolved
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                  Resolved

                  Address: 52/8 rajeevghruhakalpa, papireddy colony, aaranbha twon ship, Hyderabad, Andhra Pradesh, 500019

                  My sister-in-law has been deducted an amount of 1, 899.00 on June 4- 2019 with the details mentioning: wpp-sr[protected]new policy. From my icici bank account

                  I have not authorized, neither am aware of any such approvals for the deduction.

                  Utter crap of icici bank to do such activities without my consent.
                  Revert the money back to my account at the earliest.
                  Jul 14, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 12, 2019
                  ICICI Bank Customer Care's response
                  Dear Naresh Nalaggatla,

                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (468792) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  My name - rajat kumar
                  account no.[protected]
                  i have make a transaction of 8244/- INR but transaction got failed and amount has deducted from my paylater account, i need a refund in my paylater account asap, kindly look into the mater.
                  ICICI Bank Customer Care's response, Jun 12, 2019
                  Verified Support
                  Dear Customer,

                  We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  saroj shashikantbhai ganatra
                  a/c.[protected]
                  icici bank palace road branch

                  my name niraj ganatra
                  mo [protected]

                  icici bank A case charge has been filed on March 20, 2020 without my knowledge from my account. Also on 23rd March 2020, another charge of Rs. 1899 has been levied. I have not participated in any scheme anywhere but ICIC Bank has given money to my account without my knowledge which if I do not get it back I will complain to RBI and also to PM's office. I will complain. I should get my rupee within two days. If I do not get this rupee and the rupee which is my interest, I will not get it. You can also see that I have taken a lot of action against your bank before
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                    P
                    Pixcy
                    from Bengaluru, Karnataka
                    Jun 12, 2019
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                    Address: 560100

                    I am reaching out to you with a grave concern.
                    I was credited with 9, 21112.00 Rs on 3rd June under Insta Personal Loan. I have not applied in any portal or through banking app. I have not received any OTP at all and I have no knowledge about who authorized this.
                    I have reached out to your customer service through phone immediately and visit bank on same day as well. I was advised to come to you. I need your urgent help to close this loan request. Also please investigate why and how this got activated without my consent or authority.This is extremely disappointing for a loyal customer(almost for 5 years now) as it is a fraud.

                    Please note my details below. Do take necessary step to prevent such action in future.

                    I will not be accepting this type of charges or activities in my salary account without my permission. Please revert this loan amount without any extra charges and I need a proper justification as to why and how this happened and that too without my consent.

                    My account number:[protected]
                    Name :Monidipa Laila halder.
                    Registered phone:[protected]
                    Registered Email: monidipa.[protected]@gmail.com
                    ICICI Bank customer support has been notified about the posted complaint.
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                      S
                      Simran242
                      from Agra, Uttar Pradesh
                      Jun 12, 2019
                      Resolved
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                      Resolved

                      Respected sir, Every month my savings account is debited with around 1500 unnecessary. Neither do I get a notification nor They seek permission before doing that. I just checked my statement and they cut 708, 706, 700, 800 every month, twice which is around[protected] every month. Without any prior notice or notification. I’d like you to look into this issue as soon as possible. This is highly unprofessional and illegal and violation of RBI guidelines.

                      I want this issue to be sorted as soon as possible.

                      Warm Regards
                      Simran Kothari
                      Jul 15, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 12, 2019
                      ICICI Bank Customer Care's response
                      Dear Simran Kothari,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (468795) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      I still hadn't activated my new Life Time free credit card but still ICICI bank credit Card department sending me mail stating a Rs 1699.00 + late payment fees etc. [censored]s.
                      While I still to activate my card, How credit card departments sending me charge of 1699.00 and in the next month it's late payment charges ?
                      ICICI Bank Customer Care's response, Jun 13, 2019
                      Verified Support
                      Dear Animesh Saha KMDA,

                      We request you to email us your concern with your contact details on [email protected]. Please mention the UID (468795_2) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      1900 deducted and named as vin Google. Please help asap, or will put a case against icici. I have attached the screenshot with this complaint.
                      ICICI Bank Customer Care's response, Jun 13, 2019
                      Verified Support
                      Dear Mohit Sehra,

                      We request you to email us your concern with your contact details on [email protected]. Please mention the UID (468795_3) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        R
                        rohitjsahu
                        from Delhi, Delhi
                        Jun 12, 2019
                        Resolved
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                        Resolved

                        Address: Hazratganj, Lucknow, Uttar Pradesh-226001, Lucknow, Uttar Pradesh, 226001

                        Dear Sir,

                        I have bank account in ICICI from last 5 years.it never happen with me but this time ICICI bank has deducted 472 rupees from my account on 12th June 2019 with ECSRTNVHG remark, i want to about these charges why they has been deducted it from my account and kindly help me to get my money back in my account.

                        Account No:[protected]
                        Bank : ICICI Bank
                        IFSC Code: ICIC0006281
                        Mob:[protected]

                        Regards
                        Rohit Sahu
                        Jul 21, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 12, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We have made a note of your concern. We will have our official get in touch with you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          Rekharao1053
                          from Chennai, Tamil Nadu
                          Jun 12, 2019
                          Resolved
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                          Resolved

                          Address: Ramanajaneya layout first cross, near to hp gas Marathahalli,, 560037
                          Website: Icici Bank

                          My salary credit every both 1st, Indian overseas bank given me option to pay due on every month 5 but every month end 23 Got the mail, insufficient Balance in your account, and regularly charging ecs, Indian overseas this month 3 times initiated for emi, but icici bank 6 times did the deduction of ECS

                          other lone I have to pay on everymonth 5 for that reason I am keeping my balance again and again deducted ECS and not able to paying my second lone got a irritated with ECS deductions

                          Could you please rectify this issue as soon as possible .

                          Thanks
                          Jul 13, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 12, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We have made a note of your concern. We will have our official get in touch with you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Jun 15, 2019
                          Updated by Rekharao1053
                          No any response ??? Could you please help me on this
                          Jun 15, 2019
                          Updated by Rekharao1053
                          All the customer care number seems like only used for promote ADs not to help any customs since from 2 weeks continuously calling to ‭[protected]‬ number not workings very bad customer side support🙏🙏🙏🙏 pleas am sincerely requesting to you kindly please give not responding on this things could you proved us at least proper number which we can able to reach you without any unnecessary ads promotional 🙏🙏
                          I cancelled ordered in amazon and they refunded my amount rs.1700 but till now i dint get refundback for my icici account .bank is getting delayed . please call me for further details:[protected] i tried calling the bank but unable to contact . i waited for 15 business days still i dint get my amount
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                            Kishor sharnagat
                            from Indore, Madhya Pradesh
                            Jun 12, 2019
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                            Address: Vadodara, Gujarat, 390024

                            Myself kishor sharnagat . I use ICICI bank credit card. I paid full bill amount online on 6th . The due date was on 8th. They shown credit of amount in statement on 6th in next month. Still they charged overdue interest as well as late payment penalty in next month bill. I made several representations in their customer care, but all in vein. They only keep on telling that it is system generated and are helpless to reverse the charges.
                            ICICI Bank customer support has been notified about the posted complaint.
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                              venkip2
                              from Bengaluru, Karnataka
                              Jun 12, 2019
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                              Address: 560070

                              I tried to transfer some money to other bank account through NEFT and in the end of the procedure it asked me to enter GRID values, which i did correctly but for some stupid reason it was showing me this msg "Your Grid card authentication has been disabled, Call our 24 hour Customer Care Centre and ask to enable Grid card authentication". I have entered all the values very carefully and cross-checked it many times yet same error. Then i tried calling 24hour Customer Care Center which is totally useless in this regard as no real person picks but a stupid automated system. It's been a week and i am not able to make online purchases/transactions. If my problem is not solved soon then i will be forced to close my ICICI a/c no[protected] and post a gloomy review on how lame ICICI online services can be. Pathetic support ICICI.
                              ICICI Bank customer support has been notified about the posted complaint.
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                                Divyang M shah
                                from Mumbai, Maharashtra
                                Jun 12, 2019
                                Resolved
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                                Resolved

                                Address: Dahod, Dahod, Gujarat, 389151

                                I am divyang shah from dahod. I have Over Draft account in icici bank from last two years. My case santioc in Rate of interest 9%. Nd now my ROI is 9.60%. Also misguide from branch RBC department from Jigar Patel he told false rate of interest to customer and customer continously asking from last 1 week for sanction letter but he is not giving perfect answer for this. Now I am also not interested in Your icici bank i will shift my over draft account now in HDFC bank. India’s first largest and trustfull bank it is but not yours beacuse of this type of persons. From this pic he is showing like he is helpfull but now all are educated not we are fools.. now all customers understand all things. He is doing reuqest to branch manager for solve this issue if you giving fake promises to your customer than how many days you are working nicely with customers support. I want sanction letter for my overdraft account and i[censored]’ll fail to provide me this in this month i will shift my account in HDFC bank. Its hard to move but for better future i will shift my account
                                Thank you.
                                Jul 15, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 12, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (467982) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  Arghyatosh Sinha
                                  Jun 11, 2019
                                  Resolved
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                                  Resolved

                                  Address: Rebahari Bhawan, Ward No. 11, Naharpada, Mayurbhanj, Odisha, 757001

                                  I am a saving account holder with ICICI bank.
                                  My account was debited with a Reward Redemption Fee of Rs (25 + 2.25 + 2.25) = Rs 29.5 on 29th of Nov 2018 for charges on 17th of Oct 2018.
                                  I didn't redeem any reward points from any of my card and I am not sure why was this charge deducted from my account.
                                  Can you please let me know the reason behind this debit?
                                  I don't think its ethical to charge someone with unknown charges without the person's consent.
                                  Why is ICICI Bank charging these amount without any reason?
                                  Isn't this cheating?
                                  Attached are the screen shot from my account as a proof of those charges.

                                  Kindly let me know about these charges and please refund/credit my money back to my account.

                                  I have sent an email to [protected]@icicibank.com with my account number and UID with further details. Please refund this unauthorized charge back to my account.
                                  Jul 15, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 12, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (467996) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    M
                                    maheshicici
                                    from Indore, Madhya Pradesh
                                    Jun 11, 2019
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                                    Address: JAORA, Ratlam, Madhya Pradesh, 457226

                                    Dear sir,
                                    I am working as a jewel councilor from ICICI Bank mojjam road jaora dist. Ratlam I joined 13 August 2013.My employee Id- [protected]. But I don't have any information about PF Status and not received relivng letter, so plz resolve the problem and send PF and UAN detailes and my reliving letter to my email id.

                                    maheshgavli.[protected]@gmail.com
                                    [protected]
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      Gaurav Khonde
                                      from Mumbai, Maharashtra
                                      Jun 11, 2019
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                                      Address: Thane, Maharashtra, 421201

                                      Did a flight booking on 10th June 2019 had to do 4 transaction to do a flight booking, 3 of them showed failed status with error as " you may have pressed back button or refresh the page due to which transaction could not be completed, Try again" no notification received from bank as in such case you dont get any notification from bank. This made me go for a 4th transaction at 10:41PM which worked as it should, received a notification via sms and email about transaction details. post checking card statement realize one of the failed transaction at 10:30 was completed in back end. However i was never notified for the same, no sms or email notification from bank as that should be the first notification one should receive. Now its well over 24hrs and i have still not receive any notification for the so called 3rd transaction which was shown as failed on the screen but was completed in backend.

                                      Upon checking the card statement realized that there are two transaction are done for the same flight. when called customer care spoken to somya Adigoppula cust manager escalation from Hyderabad very unprofessional, Mean, rude and first of all she should never be in customer service business. She never own the issue caused by there system I ask to own the system fault and give refund. without any investigation she came to a point no refund. Ask me to follow up with merchant and get the transaction details. Because Icici's system never sent proper notification.

                                      Now i have been charge twice, there are two flight booking for the same flight by same name airline would not change the name as its against aviation rule.

                                      I need a refund for the transaction which never showed or notified me on time . i have i had that, i wouldnt have done 4th transaction.

                                      I NEED A REFUND.
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        wdeep1432
                                        Jun 11, 2019
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                                        Address: Haryana, 122009

                                        I had received a call from ICICI for personal loan, they had said that the processing fee will be given back in the form of cashback and because I was taking this loan to repay existing loan which was on hight rate of interest, I went ahead with them. Till the day of disbursement, even till now, they have not shared the loan agreement. Also, they have charged me a huge amount for insurance which was not discussed. Moreover, they are sending a DD for existing loan repayment which I was not told. If I pay using this DD, I will be charged foreclosure and if I had paid from my account, there would have been no foreclosure charge. I wrote to them within 4 hours of disbursement about the issues and now after 18 hours also, they are not sharing any information about the process of cancellation of the loan. I have not used any money that they have disbursed. Pls help.
                                        ICICI Bank customer support has been notified about the posted complaint.
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