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Updated: Feb 2, 2026
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A
Air_.
Mar 9, 2023
Mar 10, 2023
This thread was updated on Mar 10, 2023
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I was withdrawing money from nearest ICICI Bank ATM to my home though careless cash withdrawal. After all the usual process, ATM asked to write exact amount, so wrote it. Then a Norma cash withdrawal sound was there clearly geared, but no cash were at the exit of machine. And ATM was showing that it is temporarily unable to dispense cash...but that money was deducted from my account in the next moment. And I am so tense, so please help me in this regard. I tried to call on 1800 1080, but number is showing to be invalid. I don't expect this type of blunders from a reputed bank like ICICI. Please help me @icici customer care!
ICICI Bank customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pm08) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Y
    ytakkar
    from Mumbai, Maharashtra
    Mar 8, 2023
    Mar 8, 2023
    This thread was updated on Mar 8, 2023
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    My UPI access was blocked today while transferring funds. I'm unable to use UPI with my ICICI bank account. Their customer support team don't seem to be taking this issue seriously.
    ICICI Bank customer support has been notified about the posted complaint.
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    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pg59) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      N
      Nikita28
      from Lucknow, Uttar Pradesh
      Mar 7, 2023
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      Terribly upset with ICICI Bank. My salary account has been frozen without any prior intimation or clarification. (Account number ending ****4311

      Coming to the resolution, utterly poor service. ICICI Bank is just making me call customer care number, visit nearest/main branch with no resolution. Just playing around customers with no help/support when the customer itself is confirming the transactions.

      It's been three days with no attempt to resolve the issue. Utter negligence from the team.

      If you guys can address this, please have it resolved at the earliest instead of redirecting me again to any other channel.

      I am done with the services and i am all positive that I won't be an ICICI customer in future
      ICICI Bank customer support has been notified about the posted complaint.
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        M
        MKviji
        from Chennai, Tamil Nadu
        Mar 7, 2023
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        Address: 101, Foyer Apartment, keelkattali, chennai

        I did payment in Sub-Register portal of Rs.22.038/- and it got debited in my ICICI account (BIL/ONL/[protected]/SBI MOPS T/RDGOTN_Y) but when i check in the Sub-Register portal, it indicated as "Pending from bank approval".
        When i check with Bank, it is Gateway problem and need to check with BillDesk.

        Since i have registration today by noon, please support and clear the amount before 10.30AM today, otherwise it would be difficult for me to re-arrange the registration and it would be very challenging.

        Thanks in Advance.

        Regards,
        Muthukumar
        [protected]
        ICICI Bank customer support has been notified about the posted complaint.
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          R
          rhezyl
          from Thāne, Maharashtra
          Mar 7, 2023
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          Mob alert charges/invoice charges

          Why icici bank is charging 29₹ every month or whenever i use atm card at ICICI ATM machines labelling it as mobile alert charges ?? and if it's the gst invoice charges then why are they charging if am filing nil gst returns every month on time as it reflects in my bank account that am having nil business for the moment?? how to deactivate both of them cause of the account is kept unattended these charges will cause further more penalties...
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          B
          Bsourav
          from New Delhi, Delhi
          Mar 6, 2023
          Resolved
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          Resolved

          Address: New Delhi

          I initiated transaction of Rs.4910 for paying ADITI MAHAVIDYALAYA college fees. Amount got debited from my account but fees can't be paid as it shows error to me on the screen.
          I even didn't get my money refund till yet from 9th feb.
          I raised a complaint to my bank (HDFC), they provide me email confirmation that amount has been successfully settled at merchant account.
          I attached below some snips for your reference to process this transaction at earliest.
          Its my humble request to please process this transaction at one end.
          Thanks
          Mar 16, 2023
          Complaint marked as Resolved 
          No bank representative has contacted me. I took my own steps to make this transaction cleared.
          ICICI Bank customer support has been notified about the posted complaint.
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            A
            Arvindbjain
            from Mumbai, Maharashtra
            Mar 6, 2023
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            Not receiving Locker

            Address: Lodha Park, Lower Parel, Mumbai

            Last 2 years i am in contact with Lower Parel Branch only to say that Locker is available and will get in touch with me by evening, this has happened more that 6 times.
            Surprised being customer from past 25 years their behaviour, and the best part is when you visit next they are not aware and new person takes details to contact back....
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            K
            Kaira Goyal
            Mar 5, 2023
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            I have deep discount bonds in name of Tarunvir Goyal which were issued by SCICI.

            Folio number is SDB006912

            MATURITY DATE IS SEP 23.

            LET ME KNOW THE DOCUMENTS YOU NEED TO PROCESS THE PAYMENT.
            ICICI Bank customer support has been notified about the posted complaint.
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              V
              Veeraiah Polavarapu
              Mar 4, 2023
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              My account got debited with auto debit return fee on the due date even though total credits to my account ( amount paid by me + refund from seller) exceeds the total amount due before the due date.
              ICICI Bank customer support has been notified about the posted complaint.
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                V
                vishal44444
                Mar 3, 2023
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                I am vishal sharma is the Bond Holder ( Bond Holder no. 0003-347 of ICICI BAJAJ SCOOTER BOND allotted on 21.112.1998.

                It Maturity date / Redemption date as mentioned is 21.05.2023.

                There is no trackability of this bond.
                How do we redeem it at maturity? Where you we approach for redemption? Updates on the schemes?
                ICICI Bank customer support has been notified about the posted complaint.
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                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p637) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  T
                  Talhao07
                  from Kanpur, Uttar Pradesh
                  Mar 3, 2023
                  Resolved
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                  Resolved

                  Credit card block and reward points hold

                  Hi Concerned Team,

                  I did some shopping for my relatives during last sale through my amazon icici Bank credit card since the reward system is quite lucrative considering 5% discount on whatever spending from amazon as a prime member but instead they put the spending under suspicious transaction which is not the case as it was for my relatives. Now in the same context around 10000 reward points are on hold for being a loyal...
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                  R
                  Raji2023
                  Mar 3, 2023
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                  Address: gurgaon

                  I was charged 590 twice without any notice for NACH_AD_RTN_CHRG. I had to another bounce charges for 500 to Bajaj finance due to this .This is not ok as I was not informed or was aware about this
                  ICICI Bank customer support has been notified about the posted complaint.
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                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p63o) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Reply
                  Raji2023's [Complaint's author] reply, Mar 6, 2023
                  The email id is not clear to me, can you clarify on that?
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                    B
                    [email protected]
                    from Delhi, Delhi
                    Mar 2, 2023
                    Mar 6, 2023
                    This thread was updated on Mar 6, 2023
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                    I possess above bonds with redemption date as next month April 2023. On advice from my local ICICI branch I have mailed [protected]@icicibank.com with details and the scan copies about 2 weeks back. Have sent reminders too. But there has been no response. Please help.
                    ICICI Bank customer support has been notified about the posted complaint.
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                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pc7l) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      [email protected]
                      from Noida, Uttar Pradesh
                      Mar 2, 2023
                      Resolved
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                      Resolved

                      Pre-emi Fraud on my home loan

                      Pre-emi fraud that icici banks representative has done with me on my home loan. Took the home loan on land and didn't opted for pre-emi option and always prefer to pay full emi on disbursed amount but I have been forced to pay pre-emi.

                      Asked many times icici bank representative to convert pre-emi to full emi but they ignored and delay and due to which I forced to pay pre-emi on home loan for which I didn't opted....
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                      A
                      Ashish662
                      from New Delhi, Delhi
                      Mar 2, 2023
                      Mar 6, 2023
                      This thread was updated on Mar 6, 2023
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                      I am unable to figure out why they have deducted 588 rs without my permission. Who gave them permission to impose deductions of their choices? Just because i am using their services it doesn't mean they will do anything from my account. I want them to transfer my money asap, its not a matter of few bucks its almost 600 rs.

                      They have just mentioned thisDCardfee4211JAN23-DEC23+GST and deducted 588 rs against it. Is it my responsibility to ask for explanation from them, isn't it their responsibility to make us aware with these fraud charges. Is this the way to have a healthy relationship with your customers?
                      ICICI Bank customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pc7u) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        J
                        Jayshree Salunkhe
                        from Pune, Maharashtra
                        Mar 2, 2023
                        Mar 9, 2023
                        This thread was updated on Mar 9, 2023
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                        Address: Sr no 14/1 ram nagar,yerwada,pune-411006

                        Hi,
                        I am from pune I have been charged 588/- for sometime PICTURE DRC service which I am also not aware about also I have not received any update from my bank I want explanation for the charges which I have been charged, i am hard working women, I work 9 hours a day without break after that I barely earn 300rs per day for living this 588/- charges are my 2 days payment and I want explanation from bank why they charged me 588/-, why they have not informed me about such service charges, If bank is continue to do such thing, why should I continue with icici bank.
                        ICICI Bank customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pije) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          J
                          Jgandhi
                          from Ahmedabad, Gujarat
                          Mar 1, 2023
                          Mar 9, 2023
                          This thread was updated on Mar 9, 2023
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                          Address: Ahmedabad

                          Team,
                          Today someone did fraud with my ICICI bank account and debited 35, 000/- through your gateway for which below is the detailed of the account. I have also raised the complaint with Cyber crime and ICICI bank.
                          Name given by Fraud person :- Ashish
                          Mobile Number:- +91 [protected]
                          VIN/PayU Gurgao/[protected]/[protected]/

                          Kindly, help me to get my money back from such fraudsters.
                          Really appreciate and thankful in advance for your help.
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0piju) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Anu@0319
                            from Nandyal, Andhra Pradesh
                            Mar 1, 2023
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                            I am the a/c holder of icici bank from last 3year,
                            Now they have charged rs.588.82 under this category dcardfee0705FEB23-jan24+gst
                            On 28feb2023
                            I am not aware what type of charges are these.
                            They says there is no charges of this and deduct my money.
                            Kindly refund my money back to my account.
                            ICICI Bank customer support has been notified about the posted complaint.
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                              D
                              dvs96
                              from New Delhi, Delhi
                              Mar 1, 2023
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                              Money deducted from my bank account while making payment for opening insta digital saving account of ICICI bank but payment page is showing that 'your fund transfer was not successful ' .But amount of ₹95000 was debited from my account.Kindly resolve this issue.
                              ICICI Bank customer support has been notified about the posted complaint.
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                                S
                                satzzvino
                                from Powai, Maharashtra
                                Mar 1, 2023
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                                Hello, my name is Satheesh working in tcs bangalore. My icici prepaid meal card valid from 02/21 upto 01/26. But currently, my card is being shown invalid status.
                                I have tried to access the food card self care portal but it shows card status invalid error (Please see attached image)

                                Please help resolve this urgently.
                                ICICI Bank customer support has been notified about the posted complaint.
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