Claimed

ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
Complaints 23733
Resolved
14270
Unresolved
9463
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 47

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Aditi005
Feb 25, 2023
Report
Copy

I have been deducted with 826 rs on 24th feb under the name of DMC dp charges till jan 21

I am using icici since about 5 years and have never activated the demat account then how I am being charged . When I reached customer care they told that there is demat account on your name. No prior information or notification was given on this. This is really annoying to follow up on such unknown deductions
ICICI Bank customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    E
    Evanson Jebamani
    Feb 25, 2023
    Feb 26, 2023
    This thread was updated on Feb 26, 2023
    Report
    Copy

    Address: Rajiv Gandhi nagar, Iyyappan chawl,opp dharavi sports c, Near dharavi bus depot, Iyyappan chawl,opp dharavi sports c

    From my account without any acknowledgement deducted 590rs twice in different occasion 22nd Feb and 23rd I want the refund back and want to stop monthly deduction system from bank...
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0oltu) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Shidharth Mani
      Feb 24, 2023
      Feb 26, 2023
      This thread was updated on Feb 26, 2023
      Resolved
      Report
      Copy
      Resolved

      Details of payment:
      Payment to icici - eazypay
      Pay for
      Fees payment done by PhonePe Sbi account.( 1210/-rs.)
      Transaction id : [protected]
      Reference number - [protected]_[protected]
      Date: 24/02/2023

      Sir, my issue is regarding to failure of payment. (Date- 24/02/2023, time- 04:29 pm) my account balance is deducted while making a payment for Delhi university STUDENT_EXAM_FEE_2022_JANUARY, Dr. Bhim Rao Ambedkar College of ₹1210 through eazypay- icici gateway.

      In brief :-

      Actually, the matter is when i proceed to payment page after entering all
      credentials of my upi mode then the payment was transacted from PhonePe. After a duration 5 minutes, the website shows me an error message in which it is written that " Transaction is not successful. Payment process not completed." Also, in my college dashboard there is an option for pay fees but i have already paid. and i checked eazypay website by filling in my mobile number, but no information is showing.

      I contacted the biller i.E.T.I.M.E. But they don't have much information regarding this. I want you to please make a refund to me for the balance
      that is incorrectly deducted from my account. I would be grateful if this issue could be resolved without further delay. I am posting few snapshots of this incident that may be helpful to you in sorting out this poblem.
      +1 photos
      Apr 2, 2023
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 26, 2023
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0olu1) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        G
        Gokul_Kumar
        from Coimbatore, Tamil Nadu
        Feb 24, 2023
        Feb 25, 2023
        This thread was updated on Feb 25, 2023
        Report
        Copy

        My amazon rewards of ₹8919 for the transactions done from Jan to Feb 2023 on my amazon pay ICICI credit card xxxx 7008 is put on hold without prior notice. I have a limit of 5lakhs, why should they give me such a limit in the first place, if they wanted me to not use my card to its limits?
        They advertised that I will get unlimited 5% cashback on my amazon spendings and 1% on all other spendings, that's why I bought the card, otherwise, why would I even bother to get this card? Now after spending, withholding the cashback without any prior intimation is ridiculous. I have been an ICICI customer for more than 10yrs now, Now I am considering moving all my accounts to other banks. they could have got much more than thas out of me had they calculated my CLV .
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0oje0) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          Villiyanur Vancheeswar
          Feb 23, 2023
          Feb 24, 2023
          This thread was updated on Feb 24, 2023
          Report
          Copy

          My SB account
          debited with Rs 3500 on 18/2/23 as follows:
          NFS/COCHN017/CASH WDL/18-02-23 3, 500.00
          Please explain why I am debited?
          Thanks
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0oh43) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Ajai Kr Srivastava
            Feb 23, 2023
            Feb 24, 2023
            This thread was updated on Feb 24, 2023
            Report
            Copy

            Address: ICICI BANK MUMBAI
            Website: ICICI BANK

            Company has issued loan against my credit card.
            I rejected the loan in written.
            Company asking for GST, Processing Fee and other charges, which I feel unethical.
            LOAN amount of rs three lakhs only, has been credited in my SAVING ACCOUNT -ICICI[protected], against my AMAZON icici Credit card on interest rate I am not aware about.
            There was no request or call from customer end.
            No loan paper send to me to know about loan terms and conditions.
            There are not taking back loan amount and asking for extra processing charges.kindly intervene in matter.
            REGARDS
            A K Srivastava
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0oh4r) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Ajai Kr Srivastava's [Complaint's author] reply, Aug 26, 2023
            After taking with customer care team in detail and, registering the issue with them the matter is still to be solved.
            In fact my service requested nos are not being taken seriously and being closed premature.
            Even I am not able to proceed for nest stage of grevance as SR no is being closed, without my information and satisfactory solution.
            My complaint is pending with RBI and they have forwarded to ICICI Bank, but the bank now taken direct action against me and my saving cum trading (3 in one) acoount has benn marked as lean acoount.
            This is highly objectionable .They have but a negative balance in my account which asking more than Rs 30, 000/- as per their calculation, which is not acceptable to me.
            No senior authorised person/manager comes on call to resolve the issue.
            This is very negative approach of ICICI bank to resolve the customer grievances.
            Let us hope good REOLUTION AND COMMUNICATION FROM BANK END.
            A K SRIVASTAVA
            MOB-7043271937
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Aigiri
              Feb 23, 2023
              Report
              Copy

              I am writing to inquire about the bond claim procedure at your bank. I acquired a bond through your institution on[protected] and would like to understand the process for making a claim should the need arise.

              Specifically, I would like to know the following information regarding the bond claim procedure:

              What are the circumstances under which a bond claim can be made?
              What documentation and information are required to make a bond claim?
              What is the timeframe for processing a bond claim, and when can the claimant expect to receive payment?
              What is the fee for making a bond claim, if any?
              I would appreciate it if you could provide me with clear and concise answers to the above questions, as well as any other relevant information that may be necessary for me to understand the bond claim process at your bank.

              Thank you for your time and attention to this matter. I look forward to hearing from you soon.
              ICICI Bank customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Aashanaa
                Feb 23, 2023
                Feb 24, 2023
                This thread was updated on Feb 24, 2023
                Report
                Copy

                I am a credit card with the bank and for one month, I missed paying the statement amount on time for which the bank has charged me late fee payment and also interest charges. I have a relationship with the bank since past three years. In spite of that the bank feels that because I have defaulted in one payment they should charge me instead of checking the reason as to why I delayed. I had requested and reached out to the customer care executive told that you know because of family emergency, I was not able to pay on time, Request you to reverse and considering that you know my background has been very nice and I have paid all my statements on time. The customer executive told me since you are there with us for the past three years. You should have known that the time to pay is on so-and-so date and you have not paid which is why you need to now pay the penalty what kind of a rude behaviour and services, The bank providing is my question
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0oh74) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  Kauhsik more
                  Feb 23, 2023
                  Report
                  Copy

                  Hi ICICI,

                  Frequent amount deducting from my account, and there is no msg or preiror information on this
                  Name : Koushik
                  account :[protected]
                  Mail Id : [protected]@gmail.com
                  ATD-OXX2619-TNCHARGSJUL22GST / NACH_AD_RTN_CHRG~OF BNK BFLS

                  I have cleared my loan amount i got No due certificate again why deduction happening,

                  Please return mu amount or i going to close icici account
                  +2 photos
                  ICICI Bank customer support has been notified about the posted complaint.
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Santhosh77
                    from Hyderabad, Telangana
                    Feb 23, 2023
                    Report
                    Copy

                    Hi, i request you to please change my two wheeler emi date to 7th of every month as my salary gets credited on 6th or 7th. Now my current due date is 5rd and it will create problem. So i request you to please change the date in which case all the emi will be paid on time. It will be really great if it is done now as i am still waiting for my salaty to credit.

                    Regards,
                    Santhosh kumar.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Sivasubramaniom
                      from NAGERCOIL, Tamil Nadu
                      Feb 22, 2023
                      Report
                      Copy

                      Your Grid card authentication has been disabled, Call our 24 hour Customer Care Centre and ask to enable Grid card authentication. Please let me know the next steps to avoid this issue or do the needfull.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        V
                        vijay bamroliya
                        Feb 22, 2023
                        Report
                        Copy

                        Address: Ahmedabad

                        302 rupees has been deducted from my account in the name of nach_ad_rtn_chrg~of-bkn-bflo-02jul22-8fe without any notification. I was maintaining minimum balance for the time of emergency and when i was going to make a payment then the amount was not there. What the hell wrong with icici bank.
                        +1 photos
                        ICICI Bank customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Feb 22, 2023
                          Report
                          Copy

                          Address: Hyderabad

                          Hi Team,

                          I have closed the ICICI Credit card on 25 Feb 2022. But still, it is Active status in Equifax credit bureau.

                          Account Number: [protected]
                          Closer date: 25-Feb-2022

                          Transunion Cibil, Experian and Crif have the correct data but equifax only inaccurate data in the credit report.
                          Please do the needful.
                          +2 photos
                          ICICI Bank customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Athira g sebastian
                            Feb 21, 2023
                            Report
                            Copy

                            Hello Sir,

                            I have worked in ICICI bank from march 2018 till december 2018.

                            I was on medical leave on the last month.it was an approved leave.but then i got an abscounting mail. I went to office and also mailed my resignation letter the manager has not accepted the letter and said that my name is already in the abscounting list. I asked for the relieving letter they said it will come to my address. i never got my relieving letter till date. I contacted the HR but the HR is saying that backdated resignation letter will not be accepted hence you will not get the reliving letter. pls help

                            Regards
                            Athira g sebastian
                            Emp Code : 385689
                            ICICI Bank customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              Praveen1205
                              Feb 21, 2023
                              Report
                              Copy

                              I have not applied for any credit card with ICICI bank. i got a message today saying that there is a due amount on my card for the month of February.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                V
                                vinuthna_Yel
                                Feb 21, 2023
                                Feb 21, 2023
                                This thread was updated on Feb 21, 2023
                                Report
                                Copy

                                Address: Bose Nagar,Naidupet,Chirala

                                I have been using ICICI credit card since last 7 years and make manual payments at the end of each month before due date

                                Similarly, I made a payment on 10th Feb and in my CC statement its mentioned auto debit return fee and service charges INR. 584.74 + 105.25. When I enquired about these charges bank said that I have auto debit facility opted on my account and due to insufficient funds charges in my linked savings bank account.

                                I clearly told bank:
                                1. I never opted for Auto debit how come it was applied automatically. They don't have any proof to show.

                                2. I told them, sufficient funds were parked in my account on 10th Feb itself and I paid the same on my due date i.e. on 17Feb
                                bank is saying auto debit is executed 5 days before due date
                                - As per the details, sufficient funds were there and payment was made on 17th Feb. Its bank issue why payments were not made or auto debit was not able to realize/check the balance in my account

                                I made payments 0-4 days before my due date but no auto debit fee was levied. bank is unable to provide any clear answer.

                                I have been pressurized to pay these charges without any fault of mine.

                                Please assist me out. I am not going to pay these charges at any cost.

                                Will switch to other bank as soon as possible.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (ia0o8mb) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  maheshpillai16
                                  from Mavelikkara, Kerala
                                  Feb 20, 2023
                                  Report
                                  Copy

                                  Address: Kerala
                                  Website: www.icicibank.com

                                  My account got debited with 17 transaction in a single day through auto-debit from ICICI Bank, for ECSRTNCHG charges.. Rs. 554, Rs. 580, Rs. 590/_
                                  Approx. 10000/_ rs. In a day has been debited without any intimation, neither sms nor any email notifications from the bank.

                                  I want to know why and for what these charges has been debited from my account in a single day. And get it resolved ASAP.

                                  Not any reply from your side after 48 hours
                                  What is the issue
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    T
                                    Tanveer150
                                    from Srinagar, Uttarakhand
                                    Feb 20, 2023
                                    Feb 20, 2023
                                    This thread was updated on Feb 20, 2023
                                    Report
                                    Copy

                                    I came to know that icici bank has issued a credit card without my consent. And it's impacting my cibil. So I reached out them on their customer care service. Instead of listening my issue the have blocked my no from their customer care number. I spoke to them regarding the same. They are not providing any solution.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0o62v) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      P
                                      Pratap Raje
                                      from Navi Mumbai, Maharashtra
                                      Feb 19, 2023
                                      Feb 20, 2023
                                      This thread was updated on Feb 20, 2023
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Dear Sir,

                                      I Pratap Ghadge having an HomeLoan account with ICIC bank with a loan account number LBTNE[protected], would like to complaint about your bank. I have been trying to get the loan amount cleared for the latest demand letter send by the builder since October 2021 month. I have also submitted the hard copy of the disbursement request form, check submission form, demand letter from builder amounting to INR 5, 31, 133 and the previous check payment receipt was given to the bank. Whenever I approached your bank representatives, they would say it`s in process. My loan amount is still pending.

                                      Builder had given me intimation to pay the amount or the Home agreement would be cancelled. The bank as give me the loan approval and now while I am getting the home possession they are delaying the payment.

                                      Who will be responsible for cancellation of my Home (Bank assured me all support while taking the home loan and now delaying the payment)

                                      I would request you to please look into the same.

                                      From
                                      Pratab Ghadge
                                      [protected]@gmail.com
                                      Apr 2, 2023
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 20, 2023
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        K
                                        Kuldeeppatel
                                        from Bhopal, Madhya Pradesh
                                        Feb 17, 2023
                                        Feb 17, 2023
                                        This thread was updated on Feb 17, 2023
                                        Report
                                        Copy

                                        Address: Udaipura,dist-raisen,mp464770

                                        My kcc account is in Udaipura Mp branch which is hold from since feb 2022 and no response done by your bank . Until today
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0nzxu) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit