Details of payment:
Payment to icici - eazypay
Pay for
Fees payment done by PhonePe Sbi account.( 1210/-rs.)
Transaction id : [protected]
Reference number - [protected]_[protected]
Date: 24/02/2023
Sir, my issue is regarding to failure of payment. (Date- 24/02/2023, time- 04:29 pm) my account balance is deducted while making a payment for Delhi university STUDENT_EXAM_FEE_2022_JANUARY, Dr. Bhim Rao Ambedkar College of ₹1210 through eazypay- icici gateway.
In brief :-
Actually, the matter is when i proceed to payment page after entering all
credentials of my upi mode then the payment was transacted from PhonePe. After a duration 5 minutes, the website shows me an error message in which it is written that " Transaction is not successful. Payment process not completed." Also, in my college dashboard there is an option for pay fees but i have already paid. and i checked eazypay website by filling in my mobile number, but no information is showing.
I contacted the biller i.E.T.I.M.E. But they don't have much information regarding this. I want you to please make a refund to me for the balance
that is incorrectly deducted from my account. I would be grateful if this issue could be resolved without further delay. I am posting few snapshots of this incident that may be helpful to you in sorting out this poblem.
Apr 2, 2023
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 26, 2023
ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0olu1) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0oltu) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team