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ICICI Bank Complaints & Reviews

3.3
Updated: Apr 11, 2026
Complaints 23779
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14308
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ICICI Bank reviews & complaints page 46

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N
Nirmal Binayakya
Mar 19, 2023
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My father purchase 4 ICICI safety bond 2 is tax saving bond 032001-TSB-Two bond no is[protected] certificate no is 44293 bond holder name is Dilip Lakhichand Binayakya and other 2 is tax saving bond 022000-TSB-Two bond no is[protected] certificate no is 53523 bond holder name is Dilip Lakhichand Binayakya I want to information about this bond and how I redemption of this bond please share the information of this mail id [protected]@gmail.com and mo no [protected] please resolved this complaint as soon as possible.
ICICI Bank customer support has been notified about the posted complaint.
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    Arunalan
    Mar 18, 2023
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    Hi,

    I'm a salary account holder of icici for couple of years, they have debited a sum of Rs.588 from my bank account for dcardfee without my consent. The thing here is they themself silently debiting the amount in the backend without even giving a notice by email or text message, if i wasn't looking at my bank statement i would've never noticed this. This is not a right way to charge your customers without even informing them, just because they have their money deposited in your bank doesn't mean you can withdraw money as you wish without any prior notice.
    I ask you to look into this complaint and I need my money credited back in my account ending with 9864.

    Regards,
    Arunalan
    Email: [protected]@gmail.com
    ICICI Bank customer support has been notified about the posted complaint.
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      Hi Concerned Team,

      I did some shopping for myself last month through my Amazon icici Bank credit card since the reward system is quite lucrative considering 5% discount on whatever spending from amazon as a prime member but instead they put the spending under suspicious transaction. Now in the same context around 8868 reward points are on hold for being a loyal customer of icici Bank and using their card throughout. I could...
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      Saim22
      from Sambhal, Uttar Pradesh
      Mar 18, 2023
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      Hi Concerned Team,

      I did some shopping for my relatives during last Holi sale through my amazon icici Bank credit card since the reward system is quite lucrative considering 5% discount on whatever spending from amazon as a prime member but instead they put the spending under suspicious transaction which is not the case as it was for my relatives.Now in the same context my all reward points are on hold for being a loyal customer of icici Bank and using their card throughout. I could have used other bank credit card that i hold but i sticked to ICICI. Maybe that was my biggest mistake to utilise the card during sale.The customer service executive told me that if reward points go over 9000 it will be on hold for investigation. That shouldn't be the case since the card has been given us for shopping purpose only and if we shop more it's good for the bank ultimately. The bank charge such high ROI in delay of payments but when it comes to releasing the reward points it's been on hold without any warning that I am overspending. I've never been late in paying my credit card dues, i always did it well before time still I have to face such inconvenience that I could never expect with such a enormous pvt sector bank.The bank should not deny the reward points and I request the concerned team to pls acknowledge my request and process my reward points at the earliest, i would be thankful to them and will take care of the situation and usage from next time onwards.

      By blocking or keep the reward points on hold, the bank will only losing a trust worthy and loyal customer.

      Hope my problem gets resolved at the earliest.

      Thanks
      Mohd Saim Salman
      ICICI Bank customer support has been notified about the posted complaint.
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        M
        Mallesh Yerrolla
        from Hyderabad, Telangana
        Mar 18, 2023
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        Address: Hyderabad

        Dear sir medam

        I have resigned the icici bank but in IRDA Port my pan no as showing as pan Inforce but icici sit they shows pan Delinking done was provided the Noc Kindly do the needful.
        Regards,
        Mallesh Yerrolla
        ICICI Bank customer support has been notified about the posted complaint.
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          M
          Md Nasir Shafi
          from Purnia, Bihar
          Mar 17, 2023
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          I am suffering since 22 days but still my problem is not resolved. I want to continue to use my POS machine my TID 39254182 has been DEACTIVATED please activate my TID as soon as possible I want to use it further and please return my money asap I need money Have a MEDICAL EMERGENCY

          Request numbers

          1.[protected]:50 1 mar

          2.[protected] mar

          3.[protected] mar

          4.[protected] March

          I want to continue use my POS machine please activate my machine and return my money I am upset since 22 days but I am not being helped even after the last date is over I am upset so bad service I have not seen anywhere I should be ashamed Please activate TID[protected] AND MID [protected] or my POS machine I want to use it. AND RETURN MY MONEY 11800+11800+10030+295+295 = 34220 I NEED MONEY VERY MEDICAL EMERGENCY PLEASE UNDERSTAND ME I would like to request you to turn on my POS machine TID[protected] AND MID [protected] so that I can use the machine a lot of money has been deducted from my bank account RETURN MY MONEY 11800+11800+10030+ 295+295 = 34220 I NEED MONEY VERY MEDICAL EMERGENCY PLEASE UNDERSTAND ME I am very upset without giving any kind of information I have given below photo of all the money deducted from my account please return my money as soon as possible will be Please

          Please activate TID[protected] AND MID [protected] or my POS machine I want to use it. AND RETURN MY MONEY 11800+11800+10030+295+295 = 34220 I NEED MONEY VERY MEDICAL EMERGENCY PLEASE UNDERSTAND MEPlease call me ( [protected] ) I am very upset, I will die because of you people, when I was being given the machine, I was told that you people told me that the machine is 00 rent and 00 setup for life (I have There is proof) but it is being given then today it is being told that I will be delayed for 10000+gst and 150 monthly if I want to use it further but I never said that I have to return the machine but still don't know who gave the request Diya please call me I do not understand what you are saying

          I want to know that if I return the machine then how much money will be returned to me tell me an amount no I will die and you will be the reason for this and I have never signed any agreement I don't know anything about the agreement
          ICICI Bank customer support has been notified about the posted complaint.
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            S
            Mar 17, 2023
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            Address: House no 378 block 29 trilok Puri Delhi 110091

            Sir /mam

            Maine 15 March 2023 Amazon se ek phone order Kiya tha narzo 50i prime jisko no cost EMI apne likha h

            Maine 3 month EMI par click krke payment krdi

            Par mujhe mere ICICI Bank m dekhne ko mila k 3 nhi 6 month EMI ki hai

            Maine ICICI Bank bohot baar call Kiya

            Or Amazon k costume care bhi wo bolte apse baat kru app bolte usne please iska kuch solution kre


            Name Surendra Sharma
            Mobile [protected]
            ICICI Bank customer support has been notified about the posted complaint.
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              R
              ritik008
              Mar 17, 2023
              Resolved
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              Resolved

              My name is Ritik, I live in Hyderabad. I applied for Loan Against Property. then I received a call from customer care executive stating that I have been eligible for pre approved loan against property. please pay 6000/- INR for processing fees then they will release a sanction letter. I asked on what basis I got approved and what if my application gest cancelled or rejected if something doesn't go well. He said based on the requirements like CIBIL score, area and required documents it got approved. I paid the money then they gave a SANCTION LETTER. in the sanction letter they mentioned fee is non refundable, it is not stated to me in call with customer care.

              Yesterday I submitted documents, the so called executive started to point out none of the documents are in proper. he didn't verified physically. everything he checked was through WhatsApp. Is this so called bank process a loan?

              Now, the processing executive says that they cannot process the loan application because it doesn't meet the requirements and fee is non refundable

              1) My question is why they didn't mentioned it before paying. I asked twice and thrice that WHAT IF I DONT MEET THE REQUIREMENTS. he said everything is good.

              2) Why bank process started after paying the amount, and a sanction letter is issue before document verification?

              As we are middle class people. even a rupee is precious . the hard earning of 6000/- evaporated like steam. the need of a destitute person for money for many important things, for banks it has become a hard core business.

              these banks bleed farmers, common man, but not bandicoots like businessmen who looted and having luxurious life.
              Apr 22, 2023
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 21, 2023
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0q4pe) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                R
                rajeshmehta0210
                from Jalandhar, Punjab
                Mar 17, 2023
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                Address: MUMBAI

                A Deep discount bond Viz. Ashirwad deep discount bond of ICICI was purchased in the year 1996 in my name (dated 15th July 96)for Rs. 5200 with maturity value of RS. 2 lakhs to be redeemed in 2021. The details are given here under:

                Name of Bond Holder: VAIBHAV
                Bond Holder No: 1418-601
                Certificate NO. 507859
                DISTINCTIVE NO. 560311
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  abhishektiwari.sfdc
                  from Kanpur, Uttar Pradesh
                  Mar 17, 2023
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                  Since many i maintained my icici bank account balance but I received a notification from icici stating that the bank has deducted 590 Rs. from my saving giants transaction code ECSRTNCHGS020323_SR[protected].
                  ICICI Bank customer support has been notified about the posted complaint.
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                    P
                    Pritesh Krupani
                    from vadodara, Gujarat
                    Mar 16, 2023
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                    Address: VRAJSMART AKHADA VARASIA

                    Icici bank credit card wale mere relation n frineds ko messages kerte hai, jab ki maine ek card ka settlement kar ke amount bhar diya hai, dusre ka baki hai per main bharoong, per phir bhi wo mere dost yaar ko messges or call ker rahe hai, muje isse bahut pareshani ho rahi hai, kripya help kijye, , ,

                    Yesterday dated 15/03/2023 mere friend ke mobile per messages kiye the
                    (bharat sindhkar)
                    [protected]
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0q4qh) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      G
                      GopinathanN
                      from Kanchipuram, Tamil Nadu
                      Mar 16, 2023
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                      Address: kanchipuram

                      Dear Sir,

                      Greetings of the Day !!

                      This is my ICICI account number:
                      GOPINATHAN NALLATHAMBI[protected]

                      In my account every month auto debited Rs. 100/- since 13th July 2018,
                      Kindly clarify the details.

                      Below items was transaction details for reference:
                      10/02/2023 IPRUGTP-NCA-SR[protected]SI 100.00
                      12/12/2022 IPRUGTP-NCA-SR[protected]SI 100.00
                      17/11/2022 IPRUGTP-NCA-SR[protected]SI 100.00

                      Kindly help and resolve the issue,

                      I don't have any details regarding this one, so I visited the ICICI branch.
                      He said contact the ICICI BANK customer care & ecs not attached in this account, then account opened time they have merged & its not possible to cancel the auto debit like that said.

                      Regards,
                      Gopinathan
                      Cell: +91 [protected]
                      Pan Number: BAMPG2155H
                      ICICI Bank customer support has been notified about the posted complaint.
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                        A
                        Mar 16, 2023
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                        Hi Team,

                        In the Equifax credit report, below mentioned credit card account number details missed in the report.

                        ICICI Account Number: [protected]

                        Please share the accurate data to the Equifax credit team.

                        Thanks
                        Sreeni
                        ICICI Bank customer support has been notified about the posted complaint.
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                          2
                          2jnagsudt
                          Mar 15, 2023
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                          Approached ICIC Direct branch, Adyar, Chennai for converting my NRI to RI. First step my trading account was suspended. I converted my savings a/c to RI status. No one knows the process for delinking my Demat mapped to NRI and activating trading account with Demat mapped to RI. Customer Care request to head to the branch and branch associate not supportive

                          HelpDesk Request ID#:000Y8aJ10R8G6C2W
                          : ICICICARE=[protected]
                          ICICI Bank customer support has been notified about the posted complaint.
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                            D
                            Devendra01
                            from Lalsot, Rajasthan
                            Mar 15, 2023
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                            Resolved

                            ICICI Bank nach_ad_rtn_chrg ingenot charges

                            Within 7 days about 590 rupees has been deducted from my account in the name of nach_ad_rtn_chrg_ingenot
                            From the date of[protected] to[protected] without any notification. I was maintaining minimum balance for the time of emergency it's pendamic situation and when i was going to make a payment then the amount was not there. What the hell wrong with icici bank.
                            What is this transaction purpose...
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                            Jisha S
                            from Bengaluru, Karnataka
                            Mar 15, 2023
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                            I visited the nearby ICICI bank ie, in Dr. Shivarama Karanth Nagar on 24-11-21 as I wanted to close the paylater account. They asked to make the full payment. I did that and they said the paylater account is now closed. I asked about the email confirmation. They said, there is nothing as such, but I ensure that the account is closed now.

                            I had received a couple of emails over the past year with the subject line as Paylater and I visited the above bank again, but they are now saying that they don't handle paylater account. Tried calling the customer care several times but unable to talk to any executive because the options don't redirect me to it.

                            My brother received a message yesterday that there is pending payment of Rs. 4200 (approx). I don't understand! Why are you contacting my brother, rather than contacting me directly? Really disappointed with the entire service.

                            Also, I looked at my Cibil score, and it states there is a negative balance with ICICI...! This has affected my profile very much and I need a resolution.

                            I want to close all accounts with ICICI including Paylater account (XXXXXXXX2155) and any other account that is open. And do not ask me to visit nearby bank again. It is of no use because the employees there don't know to handle any request. I had asked to close this years back and now you are saying that there is pending payment! Ridiculous. This is not my mistake that there is an issue in the system, and I don't think I have to pay anything as I have not used the account in years (by assuming that it was closed).
                            ICICI Bank customer support has been notified about the posted complaint.
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                              A
                              Aparna Krishna
                              Mar 15, 2023
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                              I have done two purchase Emi with Bajaj finance and my Emi deduction is done on 2nd of the month. in March 2023 i received my salary by 9am in the morning and i was relived thinking my Emi will not be missed. but i received a message that my Emi payment was missed when i had enough and more amount in my account. yesterday when i was about to pay for a product i saw that my account is not having sufficient amount in it. When i check i noticed that twice Rs.590 was debited from my account on 14th MARCH in the name of NACH_AD_RTN_CHRG~ Of Bnk BFLf~02MAR23~40a and NACH_AD_RTN_CHRG~ Of Bnk BFLf~02MAR23~6a7

                              why was this amount deducted without any notice. i had saved it up incase any emergency comes. and you are deducting it without any prior notice or anu SMS after deduction.
                              I need my money back, when i had sufficient fund for the EMI why was this amount deducted without any notice
                              ICICI Bank customer support has been notified about the posted complaint.
                              Apr 01, 2023
                              Updated by Aparna Krishna
                              I still have not received any help from your side. I need to get support from you asap else I will be filling complaint with higher authorities
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pyei) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                Arun 98
                                Mar 14, 2023
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                                ICICI bank, Today deducted money from my account for this type of enquiry NACH_AD_RTN_CHRG~Of Bnk BFLf~02MAR23~, so let my know why u are deducted money from my account. Please give my money back. Thank you
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pyej) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  Swab123
                                  from pune, Maharashtra
                                  Mar 14, 2023
                                  Resolved
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                                  Resolved

                                  I received call from ICICI agent was told they are giving me a load at the Interest Rate rate 7:01 p.a, I agreed, later when I checked it 13 p.a they informed them about it they refused to cancel, I asked them loan number they didnt provide they stated you will receive email I raised ticket ticket no -details

                                  Level 1 Service Request (SR) No : SR[protected]
                                  Name: Swapnil Gautam Waghmare
                                  Account No / Application No: [protected]
                                  Product/Service: Loans
                                  Request related to: Others
                                  Type of request/complaint: Other issues
                                  E-mail address: [protected]@gmail.com
                                  Mobile no:[protected]
                                  Telephone no: null-
                                  Level 2 Service Request(SR) No:
                                  Complaint/Feedback: I hold ICICI credit card I got call from *+[protected], Was told I have pre approved loan they told they are offering me loan p.a 7.1 after my call was transferred to verification they told me the the EMI would be 9200 when I calculated it 13 p.a interest I got call from agent again I told him then he told it's 13 p.m cancel the loan I don't want this is deceiving I have the recording if do not cancel the loan I will complaint in RBI and consumer forum
                                  but didnt receive now I see that got the bill the 1 installment of the Loan

                                  no action were taken, they simply closed the ticket already told them I do not have loan application number because they didnt provide me Now I have received first installment bill even though I received the loan amount DD was returned to the back this is ridiculous
                                  Mar 14, 2023
                                  Complaint marked as Resolved 
                                  I received call from ICICI agent was told they are giving me a load at the Interest Rate rate 7:01 p.a, I agreed, later when I checked it 13 p.a they informed them about it they refused to cancel, I asked them loan number they didnt provide they stated you will receive email I raised ticket ticket no -details Level 1 Service Request (SR) No : SR886913084 Name: Swapnil Gautam Waghmare Account No / Application No: 00000000000 Product/Service: Loans Request related to: Others Type of request/complaint: Other issues E-mail address: [email protected] Mobile no:9403646602 Telephone no: null- Level 2 Service Request(SR) No: SR889741045 Complaint/Feedback: I hold ICICI credit card I got call from *+91 22 6812 0353, Was told I have pre approved loan they told they are offering me loan p.a 7.1 after my call was transferred to verification they told me the the EMI would be 9200 when I calculated it 13 p.a interest I got call from agent again I told him then he told it's 13 p.m cancel the loan I don't want this is deceiving I have the recording if do not cancel the loan I will complaint in RBI and consumer forum but didnt receive now I see that got the bill the 1 installment of the Loan no action were taken, they simply closed the ticket already told them I do not have loan application number because they didnt provide me Now I have received first installment bill even though I received the loan amount DD was returned to the back this is ridiculous
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 15, 2023
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Dear Sir.

                                  My contact details are as follows:

                                  Anuj Nigam
                                  A684 Sarita Vihar
                                  New Delhi 110076
                                  Mobile # [protected] (Ajay Nigam my brother)

                                  Since I am residing in Australia, my brother is looking after me all work in India.I am authosed you to
                                  talk to him. My Australian # +[protected]mobile). I am ICICI account holder (NRE & NRO account
                                  holder) of your New Friends Colony Branch, New Delhi) I have already submitted all relevant documents
                                  including Bond Certificates, copy of my cheque, PAN no & Adhaar copy to your [protected]@icicibank.com.
                                  Regards,

                                  Anuj NIgam

                                  Extract of my complaint below

                                  Dear Sir,

                                  I have purchased 2 bonds of Rs 4000/- each vide certificate no 10371 & 10372 on 05/10/1998 and the face
                                  value is Rs 100000/- each (Total Rs 200000/-) in the name of Anuj Nigam & Mamta Nigam and the
                                  Bondholder
                                  No 4289-711. These bonds were due for maturity on 05/12/2022. I have visited ICICI bank in Connaught
                                  Place (A Block) last month. They have directed me to to send the mail to ICICI bank
                                  ([protected]@icicibank.com). I have already sent 6 reminders and is still not answered. I believe bank has
                                  collected the money from people and will not pay us back now. It is our hard earned money which is
                                  going
                                  in to the drain. Hopefully RBI & SEBI will look into this and will instruct to them to pay the money
                                  immediately to all bondholders.

                                  Anuj NIgam
                                  [protected]

                                  On Wed, 29 Mar 2023 08:22:41 +0530 Consumer Complaints wrote
                                  >Dear consumer,
                                  We are sorry for the inconvenience being caused to you, Now your complaint is register with us through
                                  the consumer complaints. Kindly share your contact details so our executive will reach out to you.

                                  Thanks & Regards
                                  Team Support
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                                    I
                                    iqubal2122
                                    from Shirdi, Maharashtra
                                    Mar 13, 2023
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                                    Address: MUMBAI

                                    As you know I am paying all my dues on time but in April - 2022 statement there is an addition of interest charges of Rs. 5060.85 & CGST - Rs. 455.48 & SGST - Rs. 455.48 which has been added by mistake and you have to refund back and spoke about the same to your customer representative and told that refund will be done.
                                    I have been taking follow up since last one year but no response from your side.
                                    Sir, its been 1 year and till now there is no resolution from your side and no support. I tried calling your representative and always they have told me that its processing and it will take 2-3 days but still haven't received any refund.
                                    Everytime different person is picking up the phone and i have to narrate the story.
                                    It's my genuine request to do so and clear all the interest charges and GST Levied on them.
                                    How much time it will take to resolve this.
                                    ICICI Bank customer support has been notified about the posted complaint.
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