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ICICI Bank Complaints & Reviews

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Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 46

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M
Megha Venkatesan
Mar 20, 2023
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I had ordered Reebok shoes, but cancelled the order on 9th march, 2023, but I have still not received the amount, myntra is saying refund is successful from there side, but amount is still not credited in my account
ICICI Bank customer support has been notified about the posted complaint.
I have not been contacted neither refund has been received, please help with this
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    Deepak8349
    from Indore, Madhya Pradesh
    Mar 20, 2023
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    Resolved

    Transaction details as follows:
    Transaction id :[protected]
    Transaction Date :[protected]
    Withdrawal Amount : 719.00
    Particulars : MPAY/UPI/TRTR/[protected]/ICIC/[protected]@/U

    My recharge status is still incomplete and when I tried to call my airtel customer service for my incomplete recharge, they said there is no Transaction of 719 rupees on there side.
    Please resolve this complaint, I have issues regarding samsung wallet and there recharge process.
    Mar 21, 2023
    Complaint marked as Resolved 
    There is not any step taken by company. There is 4 days of my transaction so my transaction amount is refunded. Service of icici bank is bad There hasn't a single email or contact done by them.
    ICICI Bank customer support has been notified about the posted complaint.
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      S
      Swati ujjainkar
      Mar 20, 2023
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      Address: Khargone

      I would like to bring it to your notice that, the amount of rs 199/-has been deducted from my ICICI account and the transaction message says vsi/Amazon stan .I had not done any transaction since Last 3months .I have checked this when I was going through my account statement.The amount was debited on 15th March 2023. please find the attachment regarding the same.
      Thank you
      ICICI Bank customer support has been notified about the posted complaint.
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        V
        Veer26
        from Katni, Madhya Pradesh
        Mar 19, 2023
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        Address: Katni

        Me veerendra tiwari maine 22/10/2022 ko diwali ke samay Vivo v25 pro mobile offline purchase kiya jiska price 35999 tha .or us pr ICICI Bank credit card pr 4000 rs ka cashback tha jo 90 days ke baad milna tha .aaj 145 days hogye h or aaj tak mujhe cashback nhi mila or na hi mujhe kush bataya ja rha h
        ICICI Bank customer support has been notified about the posted complaint.
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          Nirmal Binayakya
          Mar 19, 2023
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          My father purchase 4 ICICI safety bond 2 is tax saving bond 032001-TSB-Two bond no is[protected] certificate no is 44293 bond holder name is Dilip Lakhichand Binayakya and other 2 is tax saving bond 022000-TSB-Two bond no is[protected] certificate no is 53523 bond holder name is Dilip Lakhichand Binayakya I want to information about this bond and how I redemption of this bond please share the information of this mail id [protected]@gmail.com and mo no [protected] please resolved this complaint as soon as possible.
          ICICI Bank customer support has been notified about the posted complaint.
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            A
            Arunalan
            Mar 18, 2023
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            Hi,

            I'm a salary account holder of icici for couple of years, they have debited a sum of Rs.588 from my bank account for dcardfee without my consent. The thing here is they themself silently debiting the amount in the backend without even giving a notice by email or text message, if i wasn't looking at my bank statement i would've never noticed this. This is not a right way to charge your customers without even informing them, just because they have their money deposited in your bank doesn't mean you can withdraw money as you wish without any prior notice.
            I ask you to look into this complaint and I need my money credited back in my account ending with 9864.

            Regards,
            Arunalan
            Email: [protected]@gmail.com
            ICICI Bank customer support has been notified about the posted complaint.
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              Hi Concerned Team,

              I did some shopping for myself last month through my Amazon icici Bank credit card since the reward system is quite lucrative considering 5% discount on whatever spending from amazon as a prime member but instead they put the spending under suspicious transaction. Now in the same context around 8868 reward points are on hold for being a loyal customer of icici Bank and using their card throughout. I could...
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              Saim22
              from Sambhal, Uttar Pradesh
              Mar 18, 2023
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              Hi Concerned Team,

              I did some shopping for my relatives during last Holi sale through my amazon icici Bank credit card since the reward system is quite lucrative considering 5% discount on whatever spending from amazon as a prime member but instead they put the spending under suspicious transaction which is not the case as it was for my relatives.Now in the same context my all reward points are on hold for being a loyal customer of icici Bank and using their card throughout. I could have used other bank credit card that i hold but i sticked to ICICI. Maybe that was my biggest mistake to utilise the card during sale.The customer service executive told me that if reward points go over 9000 it will be on hold for investigation. That shouldn't be the case since the card has been given us for shopping purpose only and if we shop more it's good for the bank ultimately. The bank charge such high ROI in delay of payments but when it comes to releasing the reward points it's been on hold without any warning that I am overspending. I've never been late in paying my credit card dues, i always did it well before time still I have to face such inconvenience that I could never expect with such a enormous pvt sector bank.The bank should not deny the reward points and I request the concerned team to pls acknowledge my request and process my reward points at the earliest, i would be thankful to them and will take care of the situation and usage from next time onwards.

              By blocking or keep the reward points on hold, the bank will only losing a trust worthy and loyal customer.

              Hope my problem gets resolved at the earliest.

              Thanks
              Mohd Saim Salman
              ICICI Bank customer support has been notified about the posted complaint.
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                M
                Mallesh Yerrolla
                from Hyderabad, Telangana
                Mar 18, 2023
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                Address: Hyderabad

                Dear sir medam

                I have resigned the icici bank but in IRDA Port my pan no as showing as pan Inforce but icici sit they shows pan Delinking done was provided the Noc Kindly do the needful.
                Regards,
                Mallesh Yerrolla
                ICICI Bank customer support has been notified about the posted complaint.
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                  M
                  Md Nasir Shafi
                  from Purnia, Bihar
                  Mar 17, 2023
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                  I am suffering since 22 days but still my problem is not resolved. I want to continue to use my POS machine my TID 39254182 has been DEACTIVATED please activate my TID as soon as possible I want to use it further and please return my money asap I need money Have a MEDICAL EMERGENCY

                  Request numbers

                  1.[protected]:50 1 mar

                  2.[protected] mar

                  3.[protected] mar

                  4.[protected] March

                  I want to continue use my POS machine please activate my machine and return my money I am upset since 22 days but I am not being helped even after the last date is over I am upset so bad service I have not seen anywhere I should be ashamed Please activate TID[protected] AND MID [protected] or my POS machine I want to use it. AND RETURN MY MONEY 11800+11800+10030+295+295 = 34220 I NEED MONEY VERY MEDICAL EMERGENCY PLEASE UNDERSTAND ME I would like to request you to turn on my POS machine TID[protected] AND MID [protected] so that I can use the machine a lot of money has been deducted from my bank account RETURN MY MONEY 11800+11800+10030+ 295+295 = 34220 I NEED MONEY VERY MEDICAL EMERGENCY PLEASE UNDERSTAND ME I am very upset without giving any kind of information I have given below photo of all the money deducted from my account please return my money as soon as possible will be Please

                  Please activate TID[protected] AND MID [protected] or my POS machine I want to use it. AND RETURN MY MONEY 11800+11800+10030+295+295 = 34220 I NEED MONEY VERY MEDICAL EMERGENCY PLEASE UNDERSTAND MEPlease call me ( [protected] ) I am very upset, I will die because of you people, when I was being given the machine, I was told that you people told me that the machine is 00 rent and 00 setup for life (I have There is proof) but it is being given then today it is being told that I will be delayed for 10000+gst and 150 monthly if I want to use it further but I never said that I have to return the machine but still don't know who gave the request Diya please call me I do not understand what you are saying

                  I want to know that if I return the machine then how much money will be returned to me tell me an amount no I will die and you will be the reason for this and I have never signed any agreement I don't know anything about the agreement
                  ICICI Bank customer support has been notified about the posted complaint.
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                    S
                    Mar 17, 2023
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                    Address: House no 378 block 29 trilok Puri Delhi 110091

                    Sir /mam

                    Maine 15 March 2023 Amazon se ek phone order Kiya tha narzo 50i prime jisko no cost EMI apne likha h

                    Maine 3 month EMI par click krke payment krdi

                    Par mujhe mere ICICI Bank m dekhne ko mila k 3 nhi 6 month EMI ki hai

                    Maine ICICI Bank bohot baar call Kiya

                    Or Amazon k costume care bhi wo bolte apse baat kru app bolte usne please iska kuch solution kre


                    Name Surendra Sharma
                    Mobile [protected]
                    ICICI Bank customer support has been notified about the posted complaint.
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                      R
                      ritik008
                      Mar 17, 2023
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                      Resolved

                      My name is Ritik, I live in Hyderabad. I applied for Loan Against Property. then I received a call from customer care executive stating that I have been eligible for pre approved loan against property. please pay 6000/- INR for processing fees then they will release a sanction letter. I asked on what basis I got approved and what if my application gest cancelled or rejected if something doesn't go well. He said based on the requirements like CIBIL score, area and required documents it got approved. I paid the money then they gave a SANCTION LETTER. in the sanction letter they mentioned fee is non refundable, it is not stated to me in call with customer care.

                      Yesterday I submitted documents, the so called executive started to point out none of the documents are in proper. he didn't verified physically. everything he checked was through WhatsApp. Is this so called bank process a loan?

                      Now, the processing executive says that they cannot process the loan application because it doesn't meet the requirements and fee is non refundable

                      1) My question is why they didn't mentioned it before paying. I asked twice and thrice that WHAT IF I DONT MEET THE REQUIREMENTS. he said everything is good.

                      2) Why bank process started after paying the amount, and a sanction letter is issue before document verification?

                      As we are middle class people. even a rupee is precious . the hard earning of 6000/- evaporated like steam. the need of a destitute person for money for many important things, for banks it has become a hard core business.

                      these banks bleed farmers, common man, but not bandicoots like businessmen who looted and having luxurious life.
                      Apr 22, 2023
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 21, 2023
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0q4pe) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        R
                        rajeshmehta0210
                        from Jalandhar, Punjab
                        Mar 17, 2023
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                        Address: MUMBAI

                        A Deep discount bond Viz. Ashirwad deep discount bond of ICICI was purchased in the year 1996 in my name (dated 15th July 96)for Rs. 5200 with maturity value of RS. 2 lakhs to be redeemed in 2021. The details are given here under:

                        Name of Bond Holder: VAIBHAV
                        Bond Holder No: 1418-601
                        Certificate NO. 507859
                        DISTINCTIVE NO. 560311
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          abhishektiwari.sfdc
                          from Kanpur, Uttar Pradesh
                          Mar 17, 2023
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                          Since many i maintained my icici bank account balance but I received a notification from icici stating that the bank has deducted 590 Rs. from my saving giants transaction code ECSRTNCHGS020323_SR[protected].
                          ICICI Bank customer support has been notified about the posted complaint.
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                            P
                            Pritesh Krupani
                            from vadodara, Gujarat
                            Mar 16, 2023
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                            Address: VRAJSMART AKHADA VARASIA

                            Icici bank credit card wale mere relation n frineds ko messages kerte hai, jab ki maine ek card ka settlement kar ke amount bhar diya hai, dusre ka baki hai per main bharoong, per phir bhi wo mere dost yaar ko messges or call ker rahe hai, muje isse bahut pareshani ho rahi hai, kripya help kijye, , ,

                            Yesterday dated 15/03/2023 mere friend ke mobile per messages kiye the
                            (bharat sindhkar)
                            [protected]
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0q4qh) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              G
                              GopinathanN
                              from Kanchipuram, Tamil Nadu
                              Mar 16, 2023
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                              Address: kanchipuram

                              Dear Sir,

                              Greetings of the Day !!

                              This is my ICICI account number:
                              GOPINATHAN NALLATHAMBI[protected]

                              In my account every month auto debited Rs. 100/- since 13th July 2018,
                              Kindly clarify the details.

                              Below items was transaction details for reference:
                              10/02/2023 IPRUGTP-NCA-SR[protected]SI 100.00
                              12/12/2022 IPRUGTP-NCA-SR[protected]SI 100.00
                              17/11/2022 IPRUGTP-NCA-SR[protected]SI 100.00

                              Kindly help and resolve the issue,

                              I don't have any details regarding this one, so I visited the ICICI branch.
                              He said contact the ICICI BANK customer care & ecs not attached in this account, then account opened time they have merged & its not possible to cancel the auto debit like that said.

                              Regards,
                              Gopinathan
                              Cell: +91 [protected]
                              Pan Number: BAMPG2155H
                              ICICI Bank customer support has been notified about the posted complaint.
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                                A
                                Mar 16, 2023
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                                Hi Team,

                                In the Equifax credit report, below mentioned credit card account number details missed in the report.

                                ICICI Account Number: [protected]

                                Please share the accurate data to the Equifax credit team.

                                Thanks
                                Sreeni
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  2
                                  2jnagsudt
                                  Mar 15, 2023
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                                  Approached ICIC Direct branch, Adyar, Chennai for converting my NRI to RI. First step my trading account was suspended. I converted my savings a/c to RI status. No one knows the process for delinking my Demat mapped to NRI and activating trading account with Demat mapped to RI. Customer Care request to head to the branch and branch associate not supportive

                                  HelpDesk Request ID#:000Y8aJ10R8G6C2W
                                  : ICICICARE=[protected]
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    D
                                    Devendra01
                                    from Lalsot, Rajasthan
                                    Mar 15, 2023
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                                    Resolved

                                    ICICI Bank nach_ad_rtn_chrg ingenot charges

                                    Within 7 days about 590 rupees has been deducted from my account in the name of nach_ad_rtn_chrg_ingenot
                                    From the date of[protected] to[protected] without any notification. I was maintaining minimum balance for the time of emergency it's pendamic situation and when i was going to make a payment then the amount was not there. What the hell wrong with icici bank.
                                    What is this transaction purpose...
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                                    J
                                    Jisha S
                                    from Bengaluru, Karnataka
                                    Mar 15, 2023
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                                    I visited the nearby ICICI bank ie, in Dr. Shivarama Karanth Nagar on 24-11-21 as I wanted to close the paylater account. They asked to make the full payment. I did that and they said the paylater account is now closed. I asked about the email confirmation. They said, there is nothing as such, but I ensure that the account is closed now.

                                    I had received a couple of emails over the past year with the subject line as Paylater and I visited the above bank again, but they are now saying that they don't handle paylater account. Tried calling the customer care several times but unable to talk to any executive because the options don't redirect me to it.

                                    My brother received a message yesterday that there is pending payment of Rs. 4200 (approx). I don't understand! Why are you contacting my brother, rather than contacting me directly? Really disappointed with the entire service.

                                    Also, I looked at my Cibil score, and it states there is a negative balance with ICICI...! This has affected my profile very much and I need a resolution.

                                    I want to close all accounts with ICICI including Paylater account (XXXXXXXX2155) and any other account that is open. And do not ask me to visit nearby bank again. It is of no use because the employees there don't know to handle any request. I had asked to close this years back and now you are saying that there is pending payment! Ridiculous. This is not my mistake that there is an issue in the system, and I don't think I have to pay anything as I have not used the account in years (by assuming that it was closed).
                                    ICICI Bank customer support has been notified about the posted complaint.
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