ICICI Bank Complaints &amp; Reviews

Hi, I Aditya .K here have observed that ICICI is deducting 826 every year under DMC ..DP charges (as understood is of Demat account charges) since inception of my account i.e. from 2018 onwards till 2023.
I am not using ICICI demat account nor I have activated or confirmed to anyone. Even it is strange that ICICI is not even informing me over SMS while deducting it.
I have written a complaint mail to ICICI attaching every proof but no response in last 2 months. Hence have to reach out on this platform. This is totally an unacceptable behaviour from icici.
I expect you refund my money with surcharge till date.

Attached every details & proof, pls let me know if anything else.

Thank you in advance

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 10, 2023

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0plzq) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I was withdrawing money from nearest ICICI Bank ATM to my home though careless cash withdrawal. After all the usual process, ATM asked to write exact amount, so wrote it. Then a Norma cash withdrawal sound was there clearly geared, but no cash were at the exit of machine. And ATM was showing that it is temporarily unable to dispense cash...but that money was deducted from my account in the next moment. And I am so tense, so please help me in this regard. I tried to call on 1800 1080, but number is showing to be invalid. I don't expect this type of blunders from a reputed bank like ICICI. Please help me @icici customer care!

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 10, 2023

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pm08) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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My UPI access was blocked today while transferring funds. I'm unable to use UPI with my ICICI bank account. Their customer support team don't seem to be taking this issue seriously.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 8, 2023

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pg59) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Terribly upset with ICICI Bank. My salary account has been frozen without any prior intimation or clarification. (Account number ending ****4311

Coming to the resolution, utterly poor service. ICICI Bank is just making me call customer care number, visit nearest/main branch with no resolution. Just playing around customers with no help/support when the customer itself is confirming the transactions.

It's been three days with no attempt to resolve the issue. Utter negligence from the team.

If you guys can address this, please have it resolved at the earliest instead of redirecting me again to any other channel.

I am done with the services and i am all positive that I won't be an ICICI customer in future

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Address: 101, Foyer Apartment, keelkattali, chennai

I did payment in Sub-Register portal of Rs.22.038/- and it got debited in my ICICI account (BIL/ONL/[protected]/SBI MOPS T/RDGOTN_Y) but when i check in the Sub-Register portal, it indicated as "Pending from bank approval".
When i check with Bank, it is Gateway problem and need to check with BillDesk.

Since i have registration today by noon, please support and clear the amount before 10.30AM today, otherwise it would be difficult for me to re-arrange the registration and it would be very challenging.

Thanks in Advance.

Regards,
Muthukumar
[protected]

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Why icici bank is charging 29₹ every month or whenever i use atm card at ICICI ATM machines labelling it as mobile alert charges ?? and if it's the gst invoice charges then why are they charging if am filing nil gst returns every month on time as it reflects in my bank account that am having nil business for the moment?? how to deactivate both of them cause of the account is kept unattended these charges will cause further more penalties...

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Address: New Delhi

I initiated transaction of Rs.4910 for paying ADITI MAHAVIDYALAYA college fees. Amount got debited from my account but fees can't be paid as it shows error to me on the screen.
I even didn't get my money refund till yet from 9th feb.
I raised a complaint to my bank (HDFC), they provide me email confirmation that amount has been successfully settled at merchant account.
I attached below some snips for your reference to process this transaction at earliest.
Its my humble request to please process this transaction at one end.
Thanks

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Mar 16, 2023

Complaint marked as Resolved

No bank representative has contacted me. I took my own steps to make this transaction cleared.

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Address: Lodha Park, Lower Parel, Mumbai

Last 2 years i am in contact with Lower Parel Branch only to say that Locker is available and will get in touch with me by evening, this has happened more that 6 times.
Surprised being customer from past 25 years their behaviour, and the best part is when you visit next they are not aware and new person takes details to contact back....

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I have deep discount bonds in name of Tarunvir Goyal which were issued by SCICI.

Folio number is SDB006912

MATURITY DATE IS SEP 23.

LET ME KNOW THE DOCUMENTS YOU NEED TO PROCESS THE PAYMENT.

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My account got debited with auto debit return fee on the due date even though total credits to my account ( amount paid by me + refund from seller) exceeds the total amount due before the due date.

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I am vishal sharma is the Bond Holder ( Bond Holder no. 0003-347 of ICICI BAJAJ SCOOTER BOND allotted on 21.112.1998.

It Maturity date / Redemption date as mentioned is 21.05.2023.

There is no trackability of this bond.
How do we redeem it at maturity? Where you we approach for redemption? Updates on the schemes?

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 4, 2023

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p637) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi Concerned Team,

I did some shopping for my relatives during last sale through my amazon icici Bank credit card since the reward system is quite lucrative considering 5% discount on whatever spending from amazon as a prime member but instead they put the spending under suspicious transaction which is not the case as it was for my relatives. Now in the same context around 10000 reward points are on hold for being a loyal...

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Address: gurgaon

I was charged 590 twice without any notice for NACH_AD_RTN_CHRG. I had to another bounce charges for 500 to Bajaj finance due to this .This is not ok as I was not informed or was aware about this

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 4, 2023

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p63o) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Raji2023's [Complaint's author] reply, Mar 6, 2023

The email id is not clear to me, can you clarify on that?

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I possess above bonds with redemption date as next month April 2023. On advice from my local ICICI branch I have mailed [protected]@icicibank.com with details and the scan copies about 2 weeks back. Have sent reminders too. But there has been no response. Please help.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 6, 2023

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pc7l) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Pre-emi fraud that icici banks representative has done with me on my home loan. Took the home loan on land and didn't opted for pre-emi option and always prefer to pay full emi on disbursed amount but I have been forced to pay pre-emi.

Asked many times icici bank representative to convert pre-emi to full emi but they ignored and delay and due to which I forced to pay pre-emi on home loan for which I didn't opted....

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I am unable to figure out why they have deducted 588 rs without my permission. Who gave them permission to impose deductions of their choices? Just because i am using their services it doesn't mean they will do anything from my account. I want them to transfer my money asap, its not a matter of few bucks its almost 600 rs.

They have just mentioned thisDCardfee4211JAN23-DEC23+GST and deducted 588 rs against it. Is it my responsibility to ask for explanation from them, isn't it their responsibility to make us aware with these fraud charges. Is this the way to have a healthy relationship with your customers?

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 6, 2023

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pc7u) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Sr no 14/1 ram nagar,yerwada,pune-411006

Hi,
I am from pune I have been charged 588/- for sometime PICTURE DRC service which I am also not aware about also I have not received any update from my bank I want explanation for the charges which I have been charged, i am hard working women, I work 9 hours a day without break after that I barely earn 300rs per day for living this 588/- charges are my 2 days payment and I want explanation from bank why they charged me 588/-, why they have not informed me about such service charges, If bank is continue to do such thing, why should I continue with icici bank.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 9, 2023

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pije) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Ahmedabad

Team,
Today someone did fraud with my ICICI bank account and debited 35, 000/- through your gateway for which below is the detailed of the account. I have also raised the complaint with Cyber crime and ICICI bank.
Name given by Fraud person :- Ashish
Mobile Number:- +91 [protected]
VIN/PayU Gurgao/[protected]/[protected]/

Kindly, help me to get my money back from such fraudsters.
Really appreciate and thankful in advance for your help.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 9, 2023

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0piju) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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