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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 13, 2026
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ICICI Bank reviews & complaints page 483

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K
Kantesh Gyanagoudar
from Mumbai, Maharashtra
Apr 27, 2019
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Address: Bangalore, Karnataka, 560068

I am kantesh gyanagoudra last week 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-19) on 26-april-2019. I have never used my demat account till now.

They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

I need justice and return my money back immediately. My account number is[protected].

When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]
May 29, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 27, 2019
ICICI Bank Customer Care's response
Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (294149) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    P
    Preety Monilisha
    from Delhi, Delhi
    Apr 27, 2019
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    Address: 110091

    Hi team,

    I have raised dispute against rs. 14087 dated 05 march 19 which has been deducted without prior notice.

    Your team has sent me this diplomatic maios that the bank cannot be held responsible for the act (S) of the merchant when the transaction has been approved while the debit card was in your possession.

    Like seriously, if i have used or shared my details to anyone i should not be writing this mail or raising dispute as soon as i got the text of the debited amount.. We are sensible enough to take necessary actions.

    Earlier i was told that i need to wait till 21st april. Just wanted to know is this the way to deal with such cases.
    Still not got my money back.
    May 29, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 27, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (294157) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      siddharth tapikar
      from Pune, Maharashtra
      Apr 27, 2019
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      Resolved

      Address: gananjay sos., Pune, Maharashtra, 411038

      From icici bhandarkar road branch pune from credit card dept. Call coming that time sells girl told credit card is total free for you. Bill will not generate i ask many times she said it free no annual charges for credit card.
      I am giving documents card is issue but before three days bill is generated of 590rs. I paid but i want my amount refund due to wrong communication by icici person.
      May 28, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 27, 2019
      ICICI Bank Customer Care's response
      Dear Customer,

      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (294159) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        A
        from Chilakalurupet, Andhra Pradesh
        Apr 26, 2019
        Resolved
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        Resolved

        Address: Lucknow, Uttar Pradesh, 226005

        I had purchased my two wheeler hero honda motorcycle (Up 32 bc 6957) in 2004. I had taken vehicle loan from icici bank lucknow. I have cleared all the emi. Currently icici bank is declining to give loan clearance and noc letter. I visited the lucknow alambagh branch i march 2019, they took my details and told after 21 days i would be notified as they will seek information from banglore. But that too they could not provide. My rc would expire in 6th june 2019. Also i do not have details of my loan account. I had already complaint on 7th april and got reply from icici on 8th apri 2019 that their official would call me but so far nothing is replied by them. Request you to please issue me loan clearance & noc letter at earliest. My email is [protected]@yahoo.com and contact no is [protected]. Also requesting the forum what other alternative is their if icici fails to deliver.
        Jun 3, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 27, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (294169) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          L
          Lakhan khanna
          from Mumbai, Maharashtra
          Apr 26, 2019
          Resolved
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          Address: Mulund vikas paradise, 400080

          This is to bring to your notice the above account number mentioned is a partnership account, with out my concent without giving me any notice why has the funds been blocked when my other partner is not paying his dues
          I need justification for the same and if the amount has been blocked it should be only 50 % as it is partnership account
          Not the properitor
          Why i have not been informed that if the dues are not cleared by mr rajiv khanna your company account will be leined
          I will file same at consumer court if proper justification is not given to me
          50 percent of the amount in my company account is my share how can you block full amount
          This is really annoying and i will see to it that icici is at fault and will compensate the same
          May 29, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 26, 2019
          ICICI Bank Customer Care's response
          Dear Lakhan khanna,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (292702) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            F
            Faisal Alvi Sheikh
            from Mumbai, Maharashtra
            Apr 26, 2019
            Resolved
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            Address: Meerut, Uttar Pradesh

            On 27th i have done two transaction of different amount of ₹ 13201.70 and ₹10894.16 from which 1st transaction has been declined due to incorrect cvv of amount ₹13201.70 and asked to do another transaction for the booking. So i have done another transaction of ₹ 10894.16 to confirm my booking.

            Now i saw that both transaction are showing in my statement which make me shocked and mentally harrased.

            I had attached the picture of message received, i want to understand that how declined transaction is showing in my statement
            May 29, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 27, 2019
            ICICI Bank Customer Care's response
            Dear Faisal Alvi Sheikh,

            We request you to email us your concern with your contact details on [protected]@icicibank.com.
            Please mention the UID (294126) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              R
              Reshma Thakur
              from Chandigarh, Chandigarh
              Apr 26, 2019
              Resolved
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              Resolved

              amount deduction of rs. 706.82

              I am the a/c holder of icici bank from last 1 year,
              Now they have charged rs. 706.82 under this category dcardfee0596apr19-mar20+gst
              On 26 april 2019.
              I am not aware what type of charges are these.
              They says there is no charges of this and deduct my money.
              Kindly refund my money back to my account.

              Who has given right to icici bank to deduct the money without informing us....
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              P
              premprakash148
              from Gurgaon, Haryana
              Apr 26, 2019
              Resolved
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              Resolved

              Address: E-1002, C.R.Park, Delhi, New Delhi, Delhi, 110019

              I haven't subscribed to my money service but annual fee for mar-19 to feb - 20 of rs. 354/- rupees got deducted. And any number of calls to customer care didn't help to unsubscribe from the service and get refund o[censored]nwanted subscription. Please unsubscribe me from my money service and pay back my money. My account no. Is[protected]Prem prakash)
              Jun 24, 2019
              Complaint marked as Resolved 
              they have reversed all charges as per my request.
              ICICI Bank customer support has been notified about the posted complaint.
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                R
                ravishsingh495
                from Dhanbad, Jharkhand
                Apr 26, 2019
                Resolved
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                Resolved

                Address: ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, ... Corporate Office: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051.051, Mumbai City, Maharashtra, 4OO051
                Website: [email protected].

                I ravish kumar singh my card no-[protected] i was pay last month all payment but not update and give bill last month 09/04 2019 clear amount +fine +re open charge give last date 26/04/2019 i was pay today all amount but right not update please sole prod lam and refund 2000 rs in my account unblock card i was complain on site but no reply so i pay 2000 rsbecaue he give next month more include all amount to intrest
                Thanks
                Ravish kumar singh
                Credit card no-[protected]
                Icici credit customer care no[protected]
                May 29, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Apr 26, 2019
                Updated by ravishsingh495
                I ravish kumar singh my card no-[protected] i was pay last month all payment but not update and give bill last month 09/04 2019 clear amount +fine +re open charge give last date 26/04/2019 i was pay today all amount but right not update please sole prod lam and refund 2000 rs in my account unblock card i was complain on site but no reply so i pay 2000 rsbecaue he give next month more include all amount to intrest
                thanks
                ravish kumar singh
                credit card no-[protected]
                icici credit customer care no[protected]
                Verified Support
                Apr 27, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                May 05, 2019
                Updated by ravishsingh495
                Why i am suffer I was already payment i have Bank statement.
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                  A
                  Akarsh G M
                  from Delhi, Delhi
                  Apr 26, 2019
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                  Resolved

                  An unauthorised transaction was done on my icici card by google. I know it's just 20₹ but i'm afraid they would make an unauthorised transaction of bigger amount in the future. Please help me fix this.

                  Txn of inr 20.00 done on acct xx6880 on 26-apr-19. Info: vin*google y. Avbl bal:inr 13.78. Call 18002662 for dispute or sms block 6880 to [protected]
                  May 29, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 26, 2019
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We request you to email us your concern with your contact details on [protected]@icicibank.com.
                  Please mention the UID (292080) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Susheel148
                    from Bengaluru, Karnataka
                    Apr 26, 2019
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                    Resolved

                    Address: Banngerghatta Rd, 560056

                    I have been getting charged inappropriately without my notice even though my car is parked at my parking. I reside in bannerghatta rd bangalore and everyday my fast tag is getting charged randomly from various toll gates. Which i term as fraudulent charges. Every-time i call icici customer care they come up with a long time resolution. This is an horrible experience. This started happening from 20 april 2019. My fast tag account was loaded with 1000rs and today the balance has come down to 435.30rs. I do not want to continue with icici fast tag anymore as this is getting misused. Kindly make sure the entire amount of 656rs is refunded back to my account.
                    May 28, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 27, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (294148) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      narpender janghu
                      from Mumbai, Maharashtra
                      Apr 25, 2019
                      Resolved
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                      Resolved

                      Address: Address: Shop no 5, plot no 161, sai kutir, Lbs marg, Kurla, Mumbai, Maharashtra 400070 Hours: Closed â‹… Opens 9:30AM Fri Phone: 022 3366 7777, Mumbai City, Maharashtra

                      Icici bank — icici dp charges - dmc/[protected] dp chgs till 826 rs inr (Complaint)

                      Hello,

                      I am narpender. I checked 826 rupees has been deducted from my account as (Dmc/[protected] dp chgs till march 2019) dp charges on 25/04/2019. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message.. They have deducted two time before this, i checke my all transaction... They dont send me sms, strict action should be taken against these people.
                      May 27, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 26, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com.
                      Please mention the UID (292087) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        Saubhagya Sarangi
                        Apr 25, 2019
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                        Hi,

                        Without an acknowledgement and taking my permission. I have been charged for the service which i never requested/opted for on 24/04/2019 mm annual fees - 354.00/- rupees have been deducted for my money service.
                        Please reimburse the respective amount asap. I am called their customer care from my registered number but they are not taking my complaint.

                        I request to take action and reverse the amount asap.
                        ICICI Bank customer support has been notified about the posted complaint.
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                          G
                          gaupa
                          from Noida, Uttar Pradesh
                          Apr 25, 2019
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                          Address: Ghaziabad, Uttar Pradesh, 201009

                          I have applied for Rs 10 Lac loan through ICICI bank . this loan process was taking care by mymoneymantra.com . every time executive called me i said send me mail regarding everything ROI, installment other charges etc on mail . I will give approval on mail only . but without my consent bank has deposited amount in my account. How can bank do this and its not small amount. As a customer i have right to take quotations from other banks But this doesn't means that bank will impose anything on customer. I dont want to this amount and i am sending mails continuously to take back their money but no solution received till now.
                          ICICI Bank customer support has been notified about the posted complaint.
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                            M
                            madhuriya bhati
                            from Pune, Maharashtra
                            Apr 25, 2019
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                            Resolved

                            I have being charged 29 rs around 30 to 40 times for last so many yrs. I neglected and trusted icici for its integrity but now i see i have looted my hard earned money in 1000s over the year. Per day 5-6 times 29.50 rs has been charged to me. This should be charged when i dont have sufficient balance but never has this has been case.
                            I always maintain minimum balance of 20k. I have zero hope from of getting my money back. Hence i am going to close my credit and account in icici. I have already retrived my 2lakh fds from icici bank.

                            I could give my statements stating the same.
                            I cannot call and shout on people.
                            May 27, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 26, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com.
                            Please mention the UID (292105) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              R
                              rashanik
                              Apr 25, 2019
                              Resolved
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                              Resolved

                              Address: Pune, Maharashtra, 412308

                              This is aniket, i have a salary account in icici bank at bund garden branch, pune.
                              When i checked my bank transactions, i found that there is one debit transaction 'dmc/in[protected] dp chgs till mar-19 — inr 826.00 on 25/04/2019.
                              But i am not using demat account in icici bank, during salary account opening time the icici executive told that this is good to have ans is free,
                              My icici account number is[[protected]].
                              This is completely unacceptable and please refund my amount at the earliest.
                              May 26, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 25, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                K
                                Kishore Kumar Ganta
                                from Mumbai, Maharashtra
                                Apr 25, 2019
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                                Address: 654 Balaji nagar, Tirumala, Chittoor, Andhra Pradesh, 517504

                                I have a Demat account in ICICI bank for 2 years now.

                                When I checked my bank transactions and I found that there is one debit transaction 0n 24/04/2019
                                DMC/IN[protected] DP CHGS TILL MAR-19 Dr. 826.00

                                When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is G KISHORE KUMAR[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected].
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  saurabh landge
                                  from Mumbai, Maharashtra
                                  Apr 25, 2019
                                  Resolved
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                                  Resolved

                                  Address: Pune, Maharashtra, 411013

                                  I am using icici credit card since last 2 months and make manual payments at the end of each month before due date

                                  Similarly, i made a payment on 5th april and in my cc statement its mentioned auto debit return fee and service charges inr. 918.60. When i enquired about these charges bank said that i have auto debit facility opted on my account and due to insufficient funds charges in my linked savings bank account.

                                  I clearly told bank:

                                  1. I never opted for auto debit how come it was applied automatically. They don't have any proof to show... No kyc document and no request number.

                                  2. I told them, sufficient funds were parked in my account on 30th march itself and i paid the same on my due date i. E. On 5thth april

                                  Bank is saying auto debit is executed 5 days before due date

                                  - as per the details, sufficient funds were there and payment was made on 5th april. Its bank issue why payments were not made or auto debit was not able to realize/check tthe balance in my account

                                  - first i never opted for auto debit in icici.

                                  I made payments 0-4 days before my due date but no auto debit fee was levied. The bank is unable to provide any clear answer.

                                  I have been pressurized to pay these charges without any fault of mine.

                                  Perhaps they have given customer relationship division to bunch of dumb people who don't understand the basic details being shared by customer.

                                  I talked to chaitali bhat from mumbai office. She is very arrogant.

                                  Please assist me out. I am not going to pay these charges at any cost.

                                  Will switch to other bank as soon as possible.

                                  Thanks icici, you screwed me up big time!!!
                                  May 27, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 25, 2019
                                  ICICI Bank Customer Care's response
                                  Dear saurabh landge,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (290612) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    namrata18
                                    from Hyderabad, Telangana
                                    Apr 25, 2019
                                    Resolved
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                                    Resolved

                                    Address: 500032

                                    I had opened simple saving account in icici bank in 2013 through icici representative who had come to my office. I never asked/opted to open demat account.
                                    Today i was going through my transactions just like that and i noticed till now rs.1528.42 /- deducted from my saving account for demat account which i never opened and even never used.
                                    Also its showing rs.826 as outstanding amount.
                                    I want my money back. You don't have any right to deduct a single rupee from our account without our consent.
                                    And please do ask customers if they want to open demat account. Don't take decision on their behalf and deduct their money.
                                    May 29, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 25, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (290618) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Therese Baby
                                      from Bengaluru, Karnataka
                                      Apr 25, 2019
                                      Resolved
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                                      Resolved

                                      I am therese. 824.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-19) on 25-apr-2019. I have never used my demat account till now.

                                      They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                                      When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]
                                      May 26, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 25, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Therese Baby,

                                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (290622) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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