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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 483

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S
Sarvesh Padwal
from Mumbai, Maharashtra
Apr 21, 2019
Resolved
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Address: 400705

This icici bank dp charges a scam. Customer is not aware of these hidden charges. They offer this service by saying it is a free of cost. Even though customer is not willing to take it, they make sure customer still sign the form along with bank opening form. I know very well i told bank executive, i am not interested anymore, still he manages/cheated to get sign on that dmat opening form along with bank account opening form. Shocking is my account opened in 2013 when i opened my saving bank account with icici. Now i left with no option to close icici bank account. These are fraud people. This looks like one of the biggest scam in india. We all want our money back. Please stop cheating your customers and do not fill your pockets by such hidden charges.
May 23, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 21, 2019
ICICI Bank Customer Care's response
Dear Customer (Sarvesh Padwal),

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (279341) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    O
    onlineperson
    from Warangal, Telangana
    Apr 21, 2019
    Resolved
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    Resolved

    rwd fees debited from account

    Address: 506001

    On march 01 99 +gst was cut twice as rwd fees from the bank, tx particulars rwdfee/2067281/220119+gst & rwdfee/2067283/220119+gst
    215 rupees was debited from my account. This is not the first time some kind of fees being charged, once i was swiping at a pos and had an issue with the bank and couldn't process my transaction and after few days i was charged for that too. Banks are levying unnecessary fees on their costumers....
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    Sathyajith Vijayakumar
    from Delhi, Delhi
    Apr 21, 2019
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    Bank is charging ecs return charges when they have failed to process requests to stop the standing instruction months ago.

    8 times the ecr request since they failed to stop it has been charged on me, which is not fair.

    Pls look into this as it is an issue with bank staff not doing the process which is being charged on me.
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      I
      iamrohitrana
      from Basi, Punjab
      Apr 21, 2019
      Resolved
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      Resolved

      Hi, i have a salary account in icici bank. They deducted rs.1899 from my account without my knowledge. They deducted it for a policy called as "one assist". But they never informed me or asked me regarding this. They just called me and said that they just need to map my details with them. The person who called me never told or asked me that he is asking all the details for any kind of policy. I need my money back.
      May 24, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 21, 2019
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (279359) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Dear Customer,

      Greetings from OneAssist!!!

      We regret any inconvenience caused to you.

      We are unable to locate your account. Request you to share your customer ID along with the issue details by emailing us at [protected]@oneassist.in.

      Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

      Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

      Looking forward to hear from you.

      Regards

      Team OneAssist
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        I
        Ironman94
        Apr 20, 2019
        Resolved
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        Resolved

        Address: Karve Nagar, Pune, Maharashtra, 411052

        Dear sir/ mam,

        I am icici bank account holder. Please find the attachment for more details

        My credit card payment has been done at[protected] amount of 5309.57 and due to schedule payment option your bank again deducted amount of 5310.00 please refund my amount.

        A/c no:[protected]
        Name:ankush ghanshyamsingh thakur
        Ifsc code:icic0003460
        Icici
        Add:karve nagar, pune, maharashtra
        In:46600

        Please return my account asap.
        +1 photos
        Jul 16, 2019
        Complaint marked as Resolved 
        Thank You ICICI Bank
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 21, 2019
        ICICI Bank Customer Care's response
        Dear Customer (Ankush Thakur),

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          S
          shekie
          from Malappuram, Kerala
          Apr 20, 2019
          Resolved
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          Resolved

          Address: ICICI BANK LTD REGIONAL OFFICE HYDERABAD, 501501

          We had protested peacefully againgst t hr executives behaviour at icici bank regional office gachibawli on 5th january 2019 when abhishek singh was refused to be interviewed by concerned hr executive although it was an open interview conducted vide newspapers advertisements. My son abhishek singh is an mba from ibs hyderabad and taken an education loan from icici bank which he has to re-pay in time. He was deprived of his right to be interviewed facing unprofessional rude behaviour from concerned hr executive. Complaints/representations had been sent to mr. Ramkumar and mr. Srirang vide mails but no any reply received since last 3 months from icici bank management.
          Aug 6, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jun 02, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (279369) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            A
            Amrutha Kr
            from Delhi, Delhi
            Apr 20, 2019
            Resolved
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            Resolved

            Address: sai balaji pg electronic city phase 2, 560100

            I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1399/- from my credit card. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

            My a/c number:[protected]
            One assist id number: sr[protected]

            Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court.

            Regards
            Amruth
            May 21, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 20, 2019
            ICICI Bank Customer Care's response
            Dear Amruth,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (277628) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Dear Amruth,

            Greetings from OneAssist!!!

            We regret any inconvenience caused to you.

            We are unable to locate your account, as the account number and OneAssist Customer ID given are not view able. Request you to share your customer ID along with the issue details by emailing us at [protected]@oneassist.in.

            Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

            Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

            Looking forward to hear from you.

            Regards

            Team OneAssist
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              N
              nikhnill
              from Indore, Madhya Pradesh
              Apr 20, 2019
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              Address: ho.no 00055 ,gayatri colony,shastri ward pandhurna, Chhindwara, Madhya Pradesh, 480334

              I saboo singh uikey. I had avail the home loan in year 2014 beside that i have took icici prudential life insurane plan. I had paid the first emi of prudntl life insurnce policy afterthat some circumstnces i m not able to paid the remaining emi of life insunce policy. Fisrt emi is debit frim my aacnt on[protected] of rs 110000. I dnt have any policy number and document. I want explaination of my rs 110000 amount. My accnt is[protected]. Please help me my number is [protected]
              ICICI Bank customer support has been notified about the posted complaint.
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                D
                Devendrasingh.secl
                from Mumbai, Maharashtra
                Apr 19, 2019
                Resolved
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                Resolved

                Address: 497235

                I devendra singh, and my father had purchased a icici tax saving bond 022002-tsb - three (In march 2002) & 022003-tsb-two (In april 200 3) and now my father is no more.
                I am holding the original bonds.
                It is already matured but till to date i have not received maturity amount.
                How to get maturity amount. Pl suggest to my mail devendrasingh. [protected]@gmail.com
                May 21, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 20, 2019
                ICICI Bank Customer Care's response
                Dear Devendrasingh,

                Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  Y
                  Yashwant Mane
                  from Pune, Maharashtra
                  Apr 19, 2019
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                  Address: Pune, Pune, Maharashtra, 411046

                  I have made a payment for my credit card number through upi from my icici salaried account, but the credit card number was typed wrongly and it has been confirmed by icici that the credit card typed by me isn't a valid credit card, so the amount must be refunded automatically. But it has been 10 days, i haven't got the money back and every time i get in touch with customer care, they raise a new request and promise the same to be resolved in 2 working days, but the same hasn't been happening.
                  ICICI Bank customer support has been notified about the posted complaint.
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                    L
                    Laxmanrao1215
                    from Hyderabad, Telangana
                    Apr 19, 2019
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                    Address: 500032

                    This is lakshmana Rao thiruveedula, I had an issue with icici bank online transfer. in April 2nd one of the my friend transfer 300 rs amount from hdfc to my icici bank account[protected] but I am not receive that amount in to my account, I wrote so many emails to this bank but they not give proper response..
                    +1 photos
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                      O
                      Owais Arif
                      Apr 19, 2019
                      Resolved
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                      Resolved

                      Address: India, New Delhi, Delhi, 110019

                      I'm unable to use the convert to emi option in the app or the internet banking section of your website. The app shows a blank screen and the website returns an error. I do not have to be calling the customer care every time i need to convert a transaction to emi. This is poor service at your end. It is annoying having to go through the lengthy ivr for something that can be done in a matter of few clicks online. Even the callback option is trash, i never got a callback.
                      Please fix this, or i may consider surrendering my credit card and look for better customer-centered options out there.
                      May 24, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 19, 2019
                      ICICI Bank Customer Care's response
                      Dear Owais Arif,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (275040) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        T
                        tinnoo
                        from Pune, Maharashtra
                        Apr 19, 2019
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                        Resolved

                        Address: Nashik, Maharashtra, 422013

                        I have approached the branch i go to regularly, spoken to customer care but nobody is able to resolve my issue that my immobile app is not slowing me to access my account
                        This is since more than two months,
                        The customer care executive said that it will be done in 24 hours but nothing has happened. I am fed at this indifferent attitude of the bank
                        May 28, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 19, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (275053) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          B
                          Brajesh79
                          from Jaipur, Rajasthan
                          Apr 18, 2019
                          Resolved
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                          Resolved

                          Sir/ mam,
                          My application no. For brlps community coordinator is brlps9144c129428.

                          I made the payment of rupees 200 vide eazypay payment gateway for this application, the refrence id of payment is [protected].
                          But on the brlps portal for my profile it is showing your payment is unsuccessful, reason e006.
                          Please help me soon.
                          +2 photos
                          May 29, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 18, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (272263) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            Y
                            Yuvraj Bagal
                            from Mumbai, Maharashtra
                            Apr 18, 2019
                            Resolved
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                            Resolved

                            Am an icici bank customer. Today 16-04-19 ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com, contact number [protected]

                            Thanks & regards,
                            Yuvraj bagal
                            +1 photos
                            May 21, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 18, 2019
                            ICICI Bank Customer Care's response
                            Dear Yuvraj Bagal,

                            We have made a note of your concern. Our official will get in touch with you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Bishakha Gupta
                              from Mumbai, Maharashtra
                              Apr 17, 2019
                              Resolved
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                              Resolved

                              Address: Kolkata, West Bengal, 700031

                              Respected sir/madam,
                              I used the word respected which you people do not deserve. My fathers name is mr. Ratan gupta... Everytime your bank agent comes to our house he harrased my mother. He has taken pictures of my mother. He shouted at my mother. Now that man has gone to my fathers shop and he harrssed my father also. Remember i am from a media background. I am his daughter. This is the final warning i am giving you, if this happens again then i will send my camera team and give you and your agent a big thrash. One more thing i will inform the police also. I have sent a mail to the rbi ombudsman i hope u know about that who is he? What he can do to you? Its better to stay out from my father and mother. Otherwise your agent will be in trouble including you. Just wait and watch.
                              May 19, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 18, 2019
                              ICICI Bank Customer Care's response
                              Dear Bishakha Gupta,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (272276) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                D
                                denil lobo
                                from Delhi, Delhi
                                Apr 17, 2019
                                Resolved
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                                Resolved

                                I transferred rs 3000 through imps on 17th April 2019 from icici a/c to the Punjab national bank a/c.

                                Transaction ref xxx.

                                The amount did not get credited to the beneficiary account.

                                But i got a message that said

                                "dear customer, imps txn ref xxx for rs.3000 is timed out at beneficiary bank on 17-apr-2019 11:49:58. Txn status will be updated by bene bank in 3 working days."
                                Apr 24, 2019
                                Complaint marked as Resolved 
                                i Mailed to ICICi bsnk customer support as directed here and they took care rest of the issues.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 17, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (268854) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Thank you it's been resolved.
                                Dear Customer, IMPS Txn Ref. XXXXX for Rs XXXXX is timed out at Beneficiary Bank on 02-Jul-21. Txn status will be updated by Beneficiary Bank in 3 working days - ICICI Bank.
                                Money got deducted but not received at beneficiary end.
                                Please refund my money. Where is my money?
                                Dear Customer, IMPS Txn Ref. xxxxxxx for Rs 200, 000.00 is timed out at Beneficiary Bank on 01-Jun-22. Txn status will be updated by Beneficiary Bank in 3 working days - ICICI Bank.

                                I got above message from ICICI, BUT amount still not yet credited toy beneficiary account. Since there is demand i have done transaction through cash. Now I want to get back this amount to my own account. Please help us
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                                  J
                                  Jitendra2612
                                  from Mumbai, Maharashtra
                                  Apr 16, 2019
                                  Resolved
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                                  Resolved

                                  Address: Pune, Maharashtra, 411018

                                  There was a deduction of around 4500 inr through five transactions with description escrtnchg + gst. Could you please let me know how there was a deduction from my account without my notice/consent.

                                  Below are the transaction details:
                                  Escrtnchrxxxgst - 413 rs
                                  Escrtnchrxxxgst - 413 rs
                                  Escrtnchrxxxgst - 413 rs
                                  Escrtnchrxxxgst - 413 rs
                                  Escrtnchrxxxgst - 412 rs
                                  Escrtnchrxxxgst - 474 rs

                                  Also, what are these transactions? Mail me directly: sahani. [protected]@gmail.com
                                  May 21, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 17, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Jitendra,

                                  We have made a note of your concern. Our official will get in touch with you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    M
                                    Masudi Venkaiah
                                    from Pune, Maharashtra
                                    Apr 16, 2019
                                    Resolved
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                                    Resolved

                                    Address: C12/4, near cmnt chennai, Chennai, Tamil Nadu, 600107

                                    Dear sir,

                                    I am Commandat (JG) M Venkaiah, Serving in defence services. i have a salaried account from icici bank more than 20 years...several times icici representatives called me saying that ur our esteemed customer so we r offering credit card...i not willing to take but from 2-3 years... bank is calling several times so finally i taken credit card 3 months back...this is my first credit card...i made a mistake of enabling auto debit facility which was linked to pay later account which was also mistakenly opened by me last month...icici charged very heavily 3 penalities for one my mistake...around 2900/- charged on credit card...due to the penality amount it crossed the credit limit for that they penalised me about 750/- and i came to know one more shocking news after talking to customer care official Mr salman and higher manager that there is one more deduction of around 3000/- will be deducted intrest and GST, it is coming around 5 to 6 thousand rupees for one mistake...they denied crediting back my amount on that when i requested for taking complaint they denied taking the complaint saying that u send e mail...after that from my number i am not able to call customer care...please help me out for taking back my amount...they is no reason a person can be charged for 4 penalties for 01 mistake in india. request help me out on this regard.

                                    my icici account no[protected], cerdit card no [protected]

                                    my contact no is [protected], alternate no [protected]

                                    Regards,

                                    Comdt(JG) M Venkaiah
                                    May 18, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 17, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Preeti2503
                                      from Bengaluru, Karnataka
                                      Apr 16, 2019
                                      Resolved
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                                      Resolved

                                      Address: Bangalore, 560039

                                      I have taken personal loan from ICICI bank and I make sure that EMI reaches the bank on due date. I paid the last 2 EMIs using Google Pay, since the Due Date fell on Sunday and I was scared that the bank might charge me late fees in case the EMI doesn't get deducted on Weekend. Now they are asking me to pay Rs.1575 extra even when the payment was not late. I informed the bank about this and shared the screenshots of payment but instead of waiving off the charges they assigned the case to one of their very rude staff, who mishandled the issue and became aggressive as if it is a case of loan recovery.
                                      May 21, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 17, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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