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ICICI Bank Complaints & Reviews

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Updated: Mar 6, 2026
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R
ravishsingh495
from Dhanbad, Jharkhand
Apr 26, 2019
Resolved
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Address: ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, ... Corporate Office: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051.051, Mumbai City, Maharashtra, 4OO051
Website: [email protected].

I ravish kumar singh my card no-[protected] i was pay last month all payment but not update and give bill last month 09/04 2019 clear amount +fine +re open charge give last date 26/04/2019 i was pay today all amount but right not update please sole prod lam and refund 2000 rs in my account unblock card i was complain on site but no reply so i pay 2000 rsbecaue he give next month more include all amount to intrest
Thanks
Ravish kumar singh
Credit card no-[protected]
Icici credit customer care no[protected]
May 29, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Apr 26, 2019
Updated by ravishsingh495
I ravish kumar singh my card no-[protected] i was pay last month all payment but not update and give bill last month 09/04 2019 clear amount +fine +re open charge give last date 26/04/2019 i was pay today all amount but right not update please sole prod lam and refund 2000 rs in my account unblock card i was complain on site but no reply so i pay 2000 rsbecaue he give next month more include all amount to intrest
thanks
ravish kumar singh
credit card no-[protected]
icici credit customer care no[protected]
Verified Support
Apr 27, 2019
ICICI Bank Customer Care's response
Dear Customer,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
May 05, 2019
Updated by ravishsingh495
Why i am suffer I was already payment i have Bank statement.
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    A
    Akarsh G M
    from Delhi, Delhi
    Apr 26, 2019
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    An unauthorised transaction was done on my icici card by google. I know it's just 20₹ but i'm afraid they would make an unauthorised transaction of bigger amount in the future. Please help me fix this.

    Txn of inr 20.00 done on acct xx6880 on 26-apr-19. Info: vin*google y. Avbl bal:inr 13.78. Call 18002662 for dispute or sms block 6880 to [protected]
    May 29, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 26, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We request you to email us your concern with your contact details on [protected]@icicibank.com.
    Please mention the UID (292080) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Susheel148
      from Bengaluru, Karnataka
      Apr 26, 2019
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      Address: Banngerghatta Rd, 560056

      I have been getting charged inappropriately without my notice even though my car is parked at my parking. I reside in bannerghatta rd bangalore and everyday my fast tag is getting charged randomly from various toll gates. Which i term as fraudulent charges. Every-time i call icici customer care they come up with a long time resolution. This is an horrible experience. This started happening from 20 april 2019. My fast tag account was loaded with 1000rs and today the balance has come down to 435.30rs. I do not want to continue with icici fast tag anymore as this is getting misused. Kindly make sure the entire amount of 656rs is refunded back to my account.
      May 28, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 27, 2019
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (294148) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        N
        narpender janghu
        from Mumbai, Maharashtra
        Apr 25, 2019
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        Address: Address: Shop no 5, plot no 161, sai kutir, Lbs marg, Kurla, Mumbai, Maharashtra 400070 Hours: Closed ⋅ Opens 9:30AM Fri Phone: 022 3366 7777, Mumbai City, Maharashtra

        Icici bank — icici dp charges - dmc/[protected] dp chgs till 826 rs inr (Complaint)

        Hello,

        I am narpender. I checked 826 rupees has been deducted from my account as (Dmc/[protected] dp chgs till march 2019) dp charges on 25/04/2019. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message.. They have deducted two time before this, i checke my all transaction... They dont send me sms, strict action should be taken against these people.
        May 27, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 26, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        We request you to email us your concern with your contact details on [protected]@icicibank.com.
        Please mention the UID (292087) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          Saubhagya Sarangi
          Apr 25, 2019
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          Hi,

          Without an acknowledgement and taking my permission. I have been charged for the service which i never requested/opted for on 24/04/2019 mm annual fees - 354.00/- rupees have been deducted for my money service.
          Please reimburse the respective amount asap. I am called their customer care from my registered number but they are not taking my complaint.

          I request to take action and reverse the amount asap.
          ICICI Bank customer support has been notified about the posted complaint.
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            G
            gaupa
            from Noida, Uttar Pradesh
            Apr 25, 2019
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            Address: Ghaziabad, Uttar Pradesh, 201009

            I have applied for Rs 10 Lac loan through ICICI bank . this loan process was taking care by mymoneymantra.com . every time executive called me i said send me mail regarding everything ROI, installment other charges etc on mail . I will give approval on mail only . but without my consent bank has deposited amount in my account. How can bank do this and its not small amount. As a customer i have right to take quotations from other banks But this doesn't means that bank will impose anything on customer. I dont want to this amount and i am sending mails continuously to take back their money but no solution received till now.
            ICICI Bank customer support has been notified about the posted complaint.
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              M
              madhuriya bhati
              from Pune, Maharashtra
              Apr 25, 2019
              Resolved
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              Resolved

              I have being charged 29 rs around 30 to 40 times for last so many yrs. I neglected and trusted icici for its integrity but now i see i have looted my hard earned money in 1000s over the year. Per day 5-6 times 29.50 rs has been charged to me. This should be charged when i dont have sufficient balance but never has this has been case.
              I always maintain minimum balance of 20k. I have zero hope from of getting my money back. Hence i am going to close my credit and account in icici. I have already retrived my 2lakh fds from icici bank.

              I could give my statements stating the same.
              I cannot call and shout on people.
              May 27, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 26, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              We request you to email us your concern with your contact details on [protected]@icicibank.com.
              Please mention the UID (292105) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                R
                rashanik
                Apr 25, 2019
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                Address: Pune, Maharashtra, 412308

                This is aniket, i have a salary account in icici bank at bund garden branch, pune.
                When i checked my bank transactions, i found that there is one debit transaction 'dmc/in[protected] dp chgs till mar-19 — inr 826.00 on 25/04/2019.
                But i am not using demat account in icici bank, during salary account opening time the icici executive told that this is good to have ans is free,
                My icici account number is[[protected]].
                This is completely unacceptable and please refund my amount at the earliest.
                May 26, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 25, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  K
                  Kishore Kumar Ganta
                  from Mumbai, Maharashtra
                  Apr 25, 2019
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                  Address: 654 Balaji nagar, Tirumala, Chittoor, Andhra Pradesh, 517504

                  I have a Demat account in ICICI bank for 2 years now.

                  When I checked my bank transactions and I found that there is one debit transaction 0n 24/04/2019
                  DMC/IN[protected] DP CHGS TILL MAR-19 Dr. 826.00

                  When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is G KISHORE KUMAR[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected].
                  ICICI Bank customer support has been notified about the posted complaint.
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                    S
                    saurabh landge
                    from Mumbai, Maharashtra
                    Apr 25, 2019
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                    Address: Pune, Maharashtra, 411013

                    I am using icici credit card since last 2 months and make manual payments at the end of each month before due date

                    Similarly, i made a payment on 5th april and in my cc statement its mentioned auto debit return fee and service charges inr. 918.60. When i enquired about these charges bank said that i have auto debit facility opted on my account and due to insufficient funds charges in my linked savings bank account.

                    I clearly told bank:

                    1. I never opted for auto debit how come it was applied automatically. They don't have any proof to show... No kyc document and no request number.

                    2. I told them, sufficient funds were parked in my account on 30th march itself and i paid the same on my due date i. E. On 5thth april

                    Bank is saying auto debit is executed 5 days before due date

                    - as per the details, sufficient funds were there and payment was made on 5th april. Its bank issue why payments were not made or auto debit was not able to realize/check tthe balance in my account

                    - first i never opted for auto debit in icici.

                    I made payments 0-4 days before my due date but no auto debit fee was levied. The bank is unable to provide any clear answer.

                    I have been pressurized to pay these charges without any fault of mine.

                    Perhaps they have given customer relationship division to bunch of dumb people who don't understand the basic details being shared by customer.

                    I talked to chaitali bhat from mumbai office. She is very arrogant.

                    Please assist me out. I am not going to pay these charges at any cost.

                    Will switch to other bank as soon as possible.

                    Thanks icici, you screwed me up big time!!!
                    May 27, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 25, 2019
                    ICICI Bank Customer Care's response
                    Dear saurabh landge,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (290612) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      N
                      namrata18
                      from Hyderabad, Telangana
                      Apr 25, 2019
                      Resolved
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                      Resolved

                      Address: 500032

                      I had opened simple saving account in icici bank in 2013 through icici representative who had come to my office. I never asked/opted to open demat account.
                      Today i was going through my transactions just like that and i noticed till now rs.1528.42 /- deducted from my saving account for demat account which i never opened and even never used.
                      Also its showing rs.826 as outstanding amount.
                      I want my money back. You don't have any right to deduct a single rupee from our account without our consent.
                      And please do ask customers if they want to open demat account. Don't take decision on their behalf and deduct their money.
                      May 29, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 25, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (290618) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        T
                        Therese Baby
                        from Bengaluru, Karnataka
                        Apr 25, 2019
                        Resolved
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                        Resolved

                        I am therese. 824.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-19) on 25-apr-2019. I have never used my demat account till now.

                        They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                        When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]
                        May 26, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 25, 2019
                        ICICI Bank Customer Care's response
                        Dear Therese Baby,

                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (290622) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          saini37
                          Apr 25, 2019
                          Resolved
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                          Resolved

                          Address: K BLOCK, HOUSE NO. - 77, 110083
                          Website: www.icici.com

                          I am using icici credit card since more than a year today i tried to call the customer care team to get the information about my card but i am unable to connect with all the numbers, not even credit card hotlist or block number if in case i lost my card. I dont know why they mention these numbers on there website even i tried those number from three service provider.

                          [protected]
                          [protected]
                          [protected]
                          [protected]

                          What would happen if i lost my credit card and i have to block it because numbers are not contactable then who would be responsible for suspicious transaction.

                          Thanks,
                          Pawan saini
                          [protected]
                          Credit card - [protected]
                          25/04/2019
                          May 29, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 25, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          May 04, 2019
                          Updated by saini37
                          I am waiting for same...

                          Thanks for reply
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                            R
                            Rajesh Vadivelu
                            from Coimbatore, Tamil Nadu
                            Apr 25, 2019
                            Resolved
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                            Resolved

                            This is rajesh v.

                            "dmc/in[protected] dp chgs till m
                            Ar-19"

                            The above gives phase is the transaction remarks for the transaction that happened without my knowledge on 24/4/2019.

                            I dont have any demat account in icici.

                            Rs.826 has been deducted from my account. Please resolve this asap
                            May 29, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 25, 2019
                            ICICI Bank Customer Care's response
                            Dear Rajesh Vadivelu,

                            Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              R
                              ramesh mukherjee
                              from Delhi, Delhi
                              Apr 25, 2019
                              Resolved
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                              Resolved

                              Address: 713216

                              Without my knowledge/acknowledgement icici bank has debited rs.354/- for annual fee for mm account feb-mar19. I never requested icici bank to open any my money account.

                              Request to refund the amount which is deducted illegally and close my mm account immediately, if any.

                              I also warn to all the icici bank customers to check their savings account, you may also face same type o[censored]nknown deduction from bank.

                              Request to bank to arrange my money back.
                              May 26, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 25, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (290085) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                R
                                Raveendra Babu Veerla
                                from Bengaluru, Karnataka
                                Apr 25, 2019
                                Resolved
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                                Resolved

                                Address: 560100

                                Icici bank debiting ecsrtnchg charges without any prior notice, this is literally looting. I am going switch my account very soon. Its been 9 years i have been with icici. Time has come to switch.

                                1 25/04/2019 ecsrtnchg-01-mar-19+gst dr. 107.88
                                2 25/04/2019 ecsrtnchgs060319_sr[protected]gst dr. 407.74
                                9 17/04/2019 ecsrtnchg-01-mar-19+gst dr. 363.96
                                10 17/04/2019 ecsrtnchg-01-mar-19+gst dr. 471.99
                                16 16/04/2019 ecsrtnchg-06-mar-19+gst 472.00
                                17 16/04/2019 ecsrtnchg150419_sr[protected] 413.00

                                And many more in the month of march.
                                May 29, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 25, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We request you to email us your concern with your contact details on [protected]@icicibank.com.
                                Please mention the UID (290089) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Please lockdown full problem s please cut cheyakandi money please please please
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                                  D
                                  dilasingh
                                  from Noida, Uttar Pradesh
                                  Apr 25, 2019
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi, 110045

                                  Hi team,

                                  This is regarding my loan account # :- lpdel[protected]

                                  I am writing this email to understand how can you deduct the loan insurance without my authorization and i know it is not mandatory. My total loan amount was 6, 18, 000.00 however the amount i have received in my account was 3, 01, 646.18 and a demand draft of 2, 91, 275.00.

                                  There is a difference of 25, 078.82.

                                  I understand there would be some processing fee & gst charges but not this much. I told the representative clearly that i do not want the insurance for my loan and i also said that if you give me insurance i will not take it. Even after this, the representative disburse the amount after deducting the loan insurance of somewhere around 17, 000.00

                                  Kindly take a look at it and get my money refund of loan insurance that you have deducted asap.

                                  Thanks,
                                  Dilawar singh
                                  May 28, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 25, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    D
                                    Dhiv Tweety
                                    Apr 24, 2019
                                    Resolved
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                                    Resolved

                                    Hi i m fed up with icici account. I do know what it is.. Amount debited for my money subscription... I have never subscribed for such service and they charged me rs.354 without any prior notice. I feel like icici bank is breaking my trust.. Please unsubscribe me from my money service and pay back my money. Details: inr 354.00 on 24-apr-19. Info: bil*[protected]. This is completely unacceptable and please refund my amount back. Please contact me @[protected] for other details immediately. I’m really planning to close my account with icici for such issues. We customers have no time in raising complaint frequently.
                                    May 29, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 25, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      sivapratap
                                      from Vijayawada, Andhra Pradesh
                                      Apr 24, 2019
                                      Resolved
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                                      Resolved

                                      Address: 520008

                                      Icici bank charged me 354 rupees for a service i have never opted for, without any notification. The statement shows below with the charge of 354 rupees.

                                      Bil/[]/mm annual fee mar19-feb

                                      Please help getting the amount reimbursed to the respective amount. I have also made a complaint on their email customer. [protected]@icicibank.com and awaiting their response.
                                      Apr 29, 2019
                                      Complaint marked as Resolved 
                                      ICICI bank replied saying they raised two complaints. 1. To refund the deducted amount. 2. To cancel the Mymoney subscription from my account, so that there won't be charges in future. They have already posted the refund in my account and for cancellation of the subscription, they gave a timeline of 9 days. Thanks.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 25, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We request you to email us your concern with your contact details on [protected]@icicibank.com.
                                      Please mention the UID (290109) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Apr 25, 2019
                                      Updated by sivapratap
                                      Sent an email to [protected]@icicibank.com with all the details requested. Please do the needful.
                                      Apr 29, 2019
                                      Updated by sivapratap
                                      I got the refund of 354 rupees into my account. Thanks for the help and hope this issue doesn't repeat in future.
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                                        roman8000
                                        from Bengaluru, Karnataka
                                        Apr 24, 2019
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                                        Address: Bommanahalli, 560042

                                        Hi icici bank

                                        This is regards to credit card of axis bank:[protected], their was settlement done on 14th feb 2012. However, the collector promised that he would provide the noc document. Therefore till date, i have not received.
                                        Kindly suggest on this workaround and need the noc document as soon as possible.

                                        My contact number:[protected]
                                        ICICI Bank customer support has been notified about the posted complaint.
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