ICICI Bank Complaints & Reviews

I had asked for refund for three products to ajio.com of which the refund amount for two products is received.
However the refund amount of 899.25/- for the third product is still pending.
I had called customer care from ajio and they have told that the amount has been initiated from their end and that i must heck with the bank.
Below is the reference number provided by the ajio team:
Qphw[protected]
The payment to ajio was done through phonepe app.

May 25, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (281247) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hello there,
I was trying to do the railway ticket booking, and on the 3d secure authentication page.. I mistakenly attempted to input the wrong otp thrice as i got two otp messages, so i entered the expired otp.. The page rendered a message that due to multiple incorrect attempts your atm is blocked for online payment. Please contact customer care. I got the text message for same. How can i unblock the atm card for online transaction. Please help me asap. Thanks!

May 29, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (281238) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Without any prior acknowledgement i have been charged for the service which i never requested/opted for it.

They charged me on 21/03/2019 with the below mentioned details:
Bil/[protected]/mm annual fee feb19-jan.
354.00/- rupees has been deducted for my money service.

Please reimburse the respective amount asap.

May 25, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (281226) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 400705

This icici bank dp charges a scam. Customer is not aware of these hidden charges. They offer this service by saying it is a free of cost. Even though customer is not willing to take it, they make sure customer still sign the form along with bank opening form. I know very well i told bank executive, i am not interested anymore, still he manages/cheated to get sign on that dmat opening form along with bank account opening form. Shocking is my account opened in 2013 when i opened my saving bank account with icici. Now i left with no option to close icici bank account. These are fraud people. This looks like one of the biggest scam in india. We all want our money back. Please stop cheating your customers and do not fill your pockets by such hidden charges.

May 23, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2019

ICICI Bank Customer Care's response Dear Customer (Sarvesh Padwal),

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (279341) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 506001

On march 01 99 +gst was cut twice as rwd fees from the bank, tx particulars rwdfee/2067281/220119+gst & rwdfee/2067283/220119+gst
215 rupees was debited from my account. This is not the first time some kind of fees being charged, once i was swiping at a pos and had an issue with the bank and couldn't process my transaction and after few days i was charged for that too. Banks are levying unnecessary fees on their costumers.

May 25, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (279355) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Bank is charging ecs return charges when they have failed to process requests to stop the standing instruction months ago.

8 times the ecr request since they failed to stop it has been charged on me, which is not fair.

Pls look into this as it is an issue with bank staff not doing the process which is being charged on me.

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Hi, i have a salary account in icici bank. They deducted rs.1899 from my account without my knowledge. They deducted it for a policy called as "one assist". But they never informed me or asked me regarding this. They just called me and said that they just need to map my details with them. The person who called me never told or asked me that he is asking all the details for any kind of policy. I need my money back.

May 24, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (279359) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Apr 22, 2019

Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your customer ID along with the issue details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: Karve Nagar, Pune, Maharashtra, 411052

Dear sir/ mam,

I am icici bank account holder. Please find the attachment for more details

My credit card payment has been done at[protected] amount of 5309.57 and due to schedule payment option your bank again deducted amount of 5310.00 please refund my amount.

A/c no:[protected]
Name:ankush ghanshyamsingh thakur
Ifsc code:icic0003460
Icici
Add:karve nagar, pune, maharashtra
In:46600

Please return my account asap.

Jul 16, 2019

Complaint marked as Resolved

Thank You ICICI Bank

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2019

ICICI Bank Customer Care's response Dear Customer (Ankush Thakur),

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: ICICI BANK LTD REGIONAL OFFICE HYDERABAD, 501501

We had protested peacefully againgst t hr executives behaviour at icici bank regional office gachibawli on 5th january 2019 when abhishek singh was refused to be interviewed by concerned hr executive although it was an open interview conducted vide newspapers advertisements. My son abhishek singh is an mba from ibs hyderabad and taken an education loan from icici bank which he has to re-pay in time. He was deprived of his right to be interviewed facing unprofessional rude behaviour from concerned hr executive. Complaints/representations had been sent to mr. Ramkumar and mr. Srirang vide mails but no any reply received since last 3 months from icici bank management.

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (279369) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: sai balaji pg electronic city phase 2, 560100

I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1399/- from my credit card. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
One assist id number: sr[protected]

Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court.

Regards
Amruth

May 21, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2019

ICICI Bank Customer Care's response Dear Amruth,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (277628) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Apr 22, 2019

Dear Amruth,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account, as the account number and OneAssist Customer ID given are not view able. Request you to share your customer ID along with the issue details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: ho.no 00055 ,gayatri colony,shastri ward pandhurna, Chhindwara, Madhya Pradesh, 480334

I saboo singh uikey. I had avail the home loan in year 2014 beside that i have took icici prudential life insurane plan. I had paid the first emi of prudntl life insurnce policy afterthat some circumstnces i m not able to paid the remaining emi of life insunce policy. Fisrt emi is debit frim my aacnt on[protected] of rs 110000. I dnt have any policy number and document. I want explaination of my rs 110000 amount. My accnt is[protected]. Please help me my number is [protected]

ICICI Bank customer support has been notified about the posted complaint.

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Address: 497235

I devendra singh, and my father had purchased a icici tax saving bond 022002-tsb - three (In march 2002) & 022003-tsb-two (In april 200 3) and now my father is no more.
I am holding the original bonds.
It is already matured but till to date i have not received maturity amount.
How to get maturity amount. Pl suggest to my mail devendrasingh. [protected]@gmail.com

May 21, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2019

ICICI Bank Customer Care's response Dear Devendrasingh,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Pune, Pune, Maharashtra, 411046

I have made a payment for my credit card number through upi from my icici salaried account, but the credit card number was typed wrongly and it has been confirmed by icici that the credit card typed by me isn't a valid credit card, so the amount must be refunded automatically. But it has been 10 days, i haven't got the money back and every time i get in touch with customer care, they raise a new request and promise the same to be resolved in 2 working days, but the same hasn't been happening.

ICICI Bank customer support has been notified about the posted complaint.

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Address: 500032

This is lakshmana Rao thiruveedula, I had an issue with icici bank online transfer. in April 2nd one of the my friend transfer 300 rs amount from hdfc to my icici bank account[protected] but I am not receive that amount in to my account, I wrote so many emails to this bank but they not give proper response..

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Address: India, New Delhi, Delhi, 110019

I'm unable to use the convert to emi option in the app or the internet banking section of your website. The app shows a blank screen and the website returns an error. I do not have to be calling the customer care every time i need to convert a transaction to emi. This is poor service at your end. It is annoying having to go through the lengthy ivr for something that can be done in a matter of few clicks online. Even the callback option is trash, i never got a callback.
Please fix this, or i may consider surrendering my credit card and look for better customer-centered options out there.

May 24, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2019

ICICI Bank Customer Care's response Dear Owais Arif,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (275040) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Nashik, Maharashtra, 422013

I have approached the branch i go to regularly, spoken to customer care but nobody is able to resolve my issue that my immobile app is not slowing me to access my account
This is since more than two months,
The customer care executive said that it will be done in 24 hours but nothing has happened. I am fed at this indifferent attitude of the bank

May 28, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (275053) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Sir/ mam,
My application no. For brlps community coordinator is brlps9144c129428.

I made the payment of rupees 200 vide eazypay payment gateway for this application, the refrence id of payment is [protected].
But on the brlps portal for my profile it is showing your payment is unsuccessful, reason e006.
Please help me soon.

May 29, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (272263) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Am an icici bank customer. Today 16-04-19 ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com, contact number [protected]

Thanks & regards,
Yuvraj bagal

May 21, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

ICICI Bank Customer Care's response Dear Yuvraj Bagal,

We have made a note of your concern. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team

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Address: Kolkata, West Bengal, 700031

Respected sir/madam,
I used the word respected which you people do not deserve. My fathers name is mr. Ratan gupta... Everytime your bank agent comes to our house he harrased my mother. He has taken pictures of my mother. He shouted at my mother. Now that man has gone to my fathers shop and he harrssed my father also. Remember i am from a media background. I am his daughter. This is the final warning i am giving you, if this happens again then i will send my camera team and give you and your agent a big thrash. One more thing i will inform the police also. I have sent a mail to the rbi ombudsman i hope u know about that who is he? What he can do to you? Its better to stay out from my father and mother. Otherwise your agent will be in trouble including you. Just wait and watch.

May 19, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

ICICI Bank Customer Care's response Dear Bishakha Gupta,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (272276) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I transferred rs 3000 through imps on 17th April 2019 from icici a/c to the Punjab national bank a/c.

Transaction ref xxx.

The amount did not get credited to the beneficiary account.

But i got a message that said

"dear customer, imps txn ref xxx for rs.3000 is timed out at beneficiary bank on 17-apr-2019 11:49:58. Txn status will be updated by bene bank in 3 working days."

Apr 24, 2019

Complaint marked as Resolved

i Mailed to ICICi bsnk customer support as directed here and they took care rest of the issues.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2019

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (268854) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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D

denil lobo

from Delhi, Delhi

Apr 24, 2019

Thank you it's been resolved.

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P

pawankmrsingh

Jul 2, 2021

Dear Customer, IMPS Txn Ref. XXXXX for Rs XXXXX is timed out at Beneficiary Bank on 02-Jul-21. Txn status will be updated by Beneficiary Bank in 3 working days - ICICI Bank.
Money got deducted but not received at beneficiary end.
Please refund my money. Where is my money?

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G

Govardhan Vardhu

Jun 2, 2022

Dear Customer, IMPS Txn Ref. xxxxxxx for Rs 200, 000.00 is timed out at Beneficiary Bank on 01-Jun-22. Txn status will be updated by Beneficiary Bank in 3 working days - ICICI Bank.

I got above message from ICICI, BUT amount still not yet credited toy beneficiary account. Since there is demand i have done transaction through cash. Now I want to get back this amount to my own account. Please help us

ICICI Bank Complaints & Reviews

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ICICI Bank reviews & complaints page 485

refund from ajio is still not reflecting

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atm card blocked due to multiple attempts during online payment

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icici bank icici bank - mm annual fee feb 19-jan

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icici dp charges a scam

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rwd fees debited from account

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ecs return charges after bank not processed cancellation

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1899 rupees debited from my account

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regarding refund payment of my credit card

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refusal to interview and rude behaviour

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cancelling one assist service

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return emi amount of 1, 10, 0000

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related to tax saving bonds

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invalid credit card payment

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transaction successful but amount not receive to my account

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unable to use the "convert to emi" option

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imobile app not allowing me to access my account

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amount deducted but payment failed

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charges ecsrtnchg

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complaint of harassment by the icici collection department.

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imps transaction timed out at beneficiary bank

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