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ICICI Bank Complaints & Reviews

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Updated: Mar 6, 2026
Complaints 23774
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ICICI Bank reviews & complaints page 482

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A
ahmedshaik99
Apr 29, 2019
Resolved
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Address: Hyderabad, Telangana

From last month from my account charges are applying illegally without any notification for me.in the one of emergency case i was having about rs 100. But it was deducted without knowing to me. I was in big trouble. It was very panic moment for me. Bank have illegally applying charges every month. I want my money back. This is absolutely frustrating. I have lost trust on icici bank.
Jun 1, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 29, 2019
ICICI Bank Customer Care's response
Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (297140) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    N
    NallasamyR
    from Chennai, Tamil Nadu
    Apr 29, 2019
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    Resolved

    Address: Kodambakkam, Chennai, Chennai, Tamil Nadu, 600032

    I am nallasamy r. A total of 631.83 rupees has been deducted from my account as (Dp chgs till mar-19) on 26-apr-2019. I have never used my demat account till now.

    The icici representative told me that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.
    May 30, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 29, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (297139) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    ICICI declined my 10 to 15 upi transaction.. We told people pay for pani foundation work.. We collect money and gives to village for diesel..
    Why my transaction declined.. My people send money for pani foundation..

    What I do sir for my declined transaction.
    Bhhhg's reply, Apr 29, 2019
    Customer service and support no 7321879443
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      V
      Vinitha A
      from Mumbai, Maharashtra
      Apr 29, 2019
      Resolved
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      Resolved

      Address: Chennai, Tamil Nadu

      I am vinitha a. A total of 826.00 rupees has been deducted from my account as (Dp chgs till mar-19) on 26-mar-2019. I have never used my demat account till now.

      The icici representative told me that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

      I need justice and return my money back immediately.
      May 30, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 29, 2019
      ICICI Bank Customer Care's response
      Dear Customer,

      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (297142) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Tried numerous times to pay my icici credit card bills with no effect.Unable to pay my icici bank credit card bills through imobile app showing *0004# error repeatedly please resolve it.
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        S
        SI NI
        Apr 29, 2019
        Resolved
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        Resolved

        Address: New Delhi, Delhi

        In this month of decemeber 2019, ICICI bank has deducted POSTDEC Charges +GST for more than 9 times from my savings account[protected]. One time charge is understandable but deducting the same charge from my bank account for more than 8 times is too much. Maybe the time has come for all o[censored]s to switch to some other bank who would not steal our hard earned money in the name of charges. I ve already submitted a complaint to the ICICI bank like two times regarding the same but still, no response has been received from their side.
        May 2, 2019
        Complaint marked as Resolved 
        ICICI bnak has refunded more than half of my charged money into my bank account. I am thankful for that. However, I still have not received my money for 4 POS charges that had occurred on April 30, 2019 and May 1st, 2019. I would like to request the bank to look into this matter and refund this amount to me as well.
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 30, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          P
          Pravinkumar,N
          from Madanapalle, Andhra Pradesh
          Apr 28, 2019
          Resolved
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          Resolved

          Address: Mountroad ,chennai, 600125

          Am an icici bank customer. Today[protected] ecsrtnchg charged 347 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is n. [protected]@gmail.com

          Thanks & regards,
          Pravinkumar
          Jun 2, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 29, 2019
          ICICI Bank Customer Care's response
          Dear Customer,

          Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          GJ3BM3816 CBZ bike purchased from Perfect Auto Service Rajkot on partially financed vide ref no.00835825/7D dtd 15/1/2007.

          Inview I have requirements of NOC of already fully paid loan long before. Please arrange to issue Duplicate NOC and post to my registered address..
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            R
            Rahunwjwhgs
            from Mumbai, Maharashtra
            Apr 28, 2019
            Resolved
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            Resolved

            issue while opening new saving account

            Address: 132 kvs/s,super rathi,t point,, Industrial area,sec 09,, Vijay nagar, Ghaziabad, Uttar Pradesh, 201009

            I open a savings account online account a savings account online account savings account online account online with icici bank i complete all the procedure to open open to open open to open online account last page icici request to me to add some account in my account to get instant account no. Then i add rs 2000 in my account to get instant account no.

            After sometime i receive an email in which bank says to provide some document...
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            D
            Dhir Gupt
            from Pune, Maharashtra
            Apr 28, 2019
            Resolved
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            Resolved

            rubyx credit card-welcome gift vouchers not received

            Address: Pune, Maharashtra, 411014

            Dear sir,
            I am a privilege customer of icici bank since 2004. I have newly enrolled for icici rubyx credit card which i received on 27th march 2019.
            While enrolling for the same i was told by customer care that your card will be lifetime free and you will also be getting welcome shopping vouchers being a privilege customer. Till date it has not berlin received.
            Kindly resolve this issue at the earliest.
            Regards,...
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            M
            mstomar12
            from Mumbai, Maharashtra
            Apr 28, 2019
            Resolved
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            Resolved

            Address: Mumbai City, Maharashtra, 421201

            [resolved] icici bank — dp charges[protected] dp chgs till mar-19

            I am mahendra singh tomar. 826.00 rupees has been deducted from my account as[protected] dp chgs till mar-19) dp charges on

            25/04/2019. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction

            Message to my mobile. I need justice and my money back immediately. My account number is[protected].

            My contact number : [protected]
            May 29, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 28, 2019
            ICICI Bank Customer Care's response
            Dear Mahendra Singh Tomar,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              D
              Deepak Arela
              from Mumbai, Maharashtra
              Apr 27, 2019
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              Address: muralipura jamunapuri colony yadav nagar 4-c maka n no.. 8 jaipur, Jaipur, Rajasthan, 302039

              Hello,

              My loan kreeditbee amount 5085 via my kotak upi id [protected]@kotak I have used UPI as payment mode. The payment was successful to [protected]@icici for 5085 rupees but no pay my emi was not done. When I tried to call [protected]@icici cutomer care they are telling it has been declined, but my bank is saying that it has been successfully paid to the UPI address. Please help on this .
              My UPI ref id is[protected]
              have paid my kreditbee loan emi through by using upi transaction money was deducted from my account but recharge has not done please return my money back [protected]@kotak debited from this upi and credited to my upi [protected]@kotak
              +1 videos
              ICICI Bank customer support has been notified about the posted complaint.
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                S
                santanub10
                from Kolkata, West Bengal
                Apr 27, 2019
                Resolved
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                Resolved

                Address: Kolkata, West Bengal

                I have submitted one application for my child education fees for g d birla centre for education class 5 as per details below

                Student sayantani banerjee
                Reg no. 13-0433
                Class 5 a
                Chq amt 39726 hdfc chq 745024
                Transaction id [protected]
                Ref no. [protected]

                I had subitted the form challan for eazypay with referred chq in your icici bank netajinagar branch kolkata on 22/04/19 and received acknowledgent

                Till date my a/c has not got debited and it has been already 6 days i have not got any intimation

                Please check on priority and update payment status at the earliest on mail

                Please treat matter as urgent

                Please do needful asap

                Regards

                Santanu banerjee
                Guardian
                May 28, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 27, 2019
                ICICI Bank Customer Care's response
                Dear Santanu,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (294676) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  T
                  Trenzu
                  from Gurgaon, Haryana
                  Apr 27, 2019
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                  Resolved

                  Why customer care team not answering any fraud related mail of one assist plan??? I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my salary a/c. I don't need this plan actually. Please deactivate this plan and refund my money asap

                  Name : trennadeep
                  Mob: [protected]
                  Email: [protected]@gmail.com
                  May 29, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 27, 2019
                  ICICI Bank Customer Care's response
                  Dear Trennadeep,

                  We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Dear Trennadeep,

                  Greetings from OneAssist!!!

                  We are sorry to see you go.

                  We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                  We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                  Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                  We appreciate your patience in the interim.

                  Regards

                  Team OneAssist
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                    S
                    shubh chaurasia
                    from Jhansi, Uttar Pradesh
                    Apr 27, 2019
                    Resolved
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                    Resolved

                    icici home loan wrong tenure sanctioned

                    Address: 710/I RAMJANKIPURAM COLONY, SARANDHRA NAGAR HANSARI JHANSI, Jhansi, Uttar Pradesh, 284135

                    I have taken a home loan from icici bank and i have asked them for the tenure of 20 years but they have sanctioned only 15 years and i can't afford the higher emi so i have requested them to pls change my tenure and the manager narendra layal have mail to head office but no response and their sales advisor asked me to pay the 1 emi and then the tenure will be changed but nothing happened and i have paid 4 emi till now but nobody is listening...
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                    Kantesh Gyanagoudar
                    from Mumbai, Maharashtra
                    Apr 27, 2019
                    Resolved
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                    Resolved

                    Address: Bangalore, Karnataka, 560068

                    I am kantesh gyanagoudra last week 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-19) on 26-april-2019. I have never used my demat account till now.

                    They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                    I need justice and return my money back immediately. My account number is[protected].

                    When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]
                    May 29, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 27, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (294149) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      P
                      Preety Monilisha
                      from Delhi, Delhi
                      Apr 27, 2019
                      Resolved
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                      Resolved

                      fraud done and no response from team

                      Address: 110091

                      Hi team,

                      I have raised dispute against rs. 14087 dated 05 march 19 which has been deducted without prior notice.

                      Your team has sent me this diplomatic maios that the bank cannot be held responsible for the act (S) of the merchant when the transaction has been approved while the debit card was in your possession.

                      Like seriously, if i have used or shared my details to anyone i should not be writing...
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                      siddharth tapikar
                      from Pune, Maharashtra
                      Apr 27, 2019
                      Resolved
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                      Resolved

                      Address: gananjay sos., Pune, Maharashtra, 411038

                      From icici bhandarkar road branch pune from credit card dept. Call coming that time sells girl told credit card is total free for you. Bill will not generate i ask many times she said it free no annual charges for credit card.
                      I am giving documents card is issue but before three days bill is generated of 590rs. I paid but i want my amount refund due to wrong communication by icici person.
                      May 28, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 27, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (294159) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        from Chilakalurupet, Andhra Pradesh
                        Apr 26, 2019
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                        Resolved

                        Address: Lucknow, Uttar Pradesh, 226005

                        I had purchased my two wheeler hero honda motorcycle (Up 32 bc 6957) in 2004. I had taken vehicle loan from icici bank lucknow. I have cleared all the emi. Currently icici bank is declining to give loan clearance and noc letter. I visited the lucknow alambagh branch i march 2019, they took my details and told after 21 days i would be notified as they will seek information from banglore. But that too they could not provide. My rc would expire in 6th june 2019. Also i do not have details of my loan account. I had already complaint on 7th april and got reply from icici on 8th apri 2019 that their official would call me but so far nothing is replied by them. Request you to please issue me loan clearance & noc letter at earliest. My email is [protected]@yahoo.com and contact no is [protected]. Also requesting the forum what other alternative is their if icici fails to deliver.
                        Jun 3, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 27, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (294169) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          L
                          Lakhan khanna
                          from Mumbai, Maharashtra
                          Apr 26, 2019
                          Resolved
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                          Resolved

                          Address: Mulund vikas paradise, 400080

                          This is to bring to your notice the above account number mentioned is a partnership account, with out my concent without giving me any notice why has the funds been blocked when my other partner is not paying his dues
                          I need justification for the same and if the amount has been blocked it should be only 50 % as it is partnership account
                          Not the properitor
                          Why i have not been informed that if the dues are not cleared by mr rajiv khanna your company account will be leined
                          I will file same at consumer court if proper justification is not given to me
                          50 percent of the amount in my company account is my share how can you block full amount
                          This is really annoying and i will see to it that icici is at fault and will compensate the same
                          May 29, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 26, 2019
                          ICICI Bank Customer Care's response
                          Dear Lakhan khanna,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (292702) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            Faisal Alvi Sheikh
                            from Mumbai, Maharashtra
                            Apr 26, 2019
                            Resolved
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                            Resolved

                            Address: Meerut, Uttar Pradesh

                            On 27th i have done two transaction of different amount of ₹ 13201.70 and ₹10894.16 from which 1st transaction has been declined due to incorrect cvv of amount ₹13201.70 and asked to do another transaction for the booking. So i have done another transaction of ₹ 10894.16 to confirm my booking.

                            Now i saw that both transaction are showing in my statement which make me shocked and mentally harrased.

                            I had attached the picture of message received, i want to understand that how declined transaction is showing in my statement
                            May 29, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 27, 2019
                            ICICI Bank Customer Care's response
                            Dear Faisal Alvi Sheikh,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com.
                            Please mention the UID (294126) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Reshma Thakur
                              from Chandigarh, Chandigarh
                              Apr 26, 2019
                              Resolved
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                              Resolved

                              amount deduction of rs. 706.82

                              I am the a/c holder of icici bank from last 1 year,
                              Now they have charged rs. 706.82 under this category dcardfee0596apr19-mar20+gst
                              On 26 april 2019.
                              I am not aware what type of charges are these.
                              They says there is no charges of this and deduct my money.
                              Kindly refund my money back to my account.

                              Who has given right to icici bank to deduct the money without informing us....
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                              premprakash148
                              from Gurgaon, Haryana
                              Apr 26, 2019
                              Resolved
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                              Resolved

                              Address: E-1002, C.R.Park, Delhi, New Delhi, Delhi, 110019

                              I haven't subscribed to my money service but annual fee for mar-19 to feb - 20 of rs. 354/- rupees got deducted. And any number of calls to customer care didn't help to unsubscribe from the service and get refund o[censored]nwanted subscription. Please unsubscribe me from my money service and pay back my money. My account no. Is[protected]Prem prakash)
                              Jun 24, 2019
                              Complaint marked as Resolved 
                              they have reversed all charges as per my request.
                              ICICI Bank customer support has been notified about the posted complaint.
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