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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
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K
Khazi Mansoor
Jul 17, 2019
Resolved
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Hi,
From past 2 months, smab charges of 400 p. M, has been debited from my account without my knowledge. What is the reason for these charges?
Why it was not been informed to me, before debiting the amount.
What are these smab charges?
How i can avoid this in the future, as all of my money is going for this.

Please remove these charges and refund the amount which is debited.
Aug 19, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 17, 2019
ICICI Bank Customer Care's response
Dear Khazi Mansoor,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (584350) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    A
    anjitha c
    from Noida, Uttar Pradesh
    Jul 17, 2019
    Resolved
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    Hi
    1899 rs from my icici account has been deducted on 16/7/2019 in the name of 'new policy' i was not contacted for any such policies from icici bank, neither did i gave any acceptance to such policies. Kindly resolve this case asap and credit my money back.
    These kind of transactions might develop insecurity and trust issue from a customer to the bank
    Aug 23, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 17, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (583961) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      M
      mrajesh1305
      Jul 17, 2019
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      I hold an account with icici bank. I see suddenly bank started deducting mab charges from past two months
      Txns are:

      2nd one:
      =
      Txn date: 29 june 2019
      Remarks: smab chgs may19
      Amount : 537/-

      1st one:
      =
      Txn date: 27 may 2019
      Remarks: smab chgs apr19
      Amount : 532/-

      It's rediculous and they have not even notified me of these charges.
      Aug 22, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 17, 2019
      ICICI Bank Customer Care's response
      Dear Customer,

      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (583756) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      I recharged for 349 Jio...but not recharged...
      Amount deducted in my account...via.. Google pay...resolve it soon..
      ICICI Bank Customer Care's response, Jul 17, 2019
      Verified Support
      Dear Bhuvaneshwari Sridhar,

      We request you to email us your concern with your contact details on [email protected]. Please mention the UID (583756_2) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        G
        GST9
        Jul 17, 2019
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        Address: New Delhi, Delhi, 1100091

        Unauthorized charges by ICICI / OneAssist.

        I got the email today that stated - a debit for Rs.1899/- from my account for OneAssist plan.

        I NEVER give any authorization to debit my money for this kind of plan.

        ICICI did this deduction without my consent.

        Please refund back my money to my same ICICI account.

        WPP-SR[protected]
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          D
          Deep kuldeep singh
          from Mumbai, Maharashtra
          Jul 16, 2019
          Resolved
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          Address: St No-4 Giaspura Village, 157/3/137, Ludhiana, Punjab, 141003

          From last 2 months from my account charges are applying illegally without any notification for me.in the one of emergency case i was having about rs300. But it was deducted without knowing to me. I was in big trouble. It was very panic moment for me. Bank have illigally applying charges every month. I want my money back. This is absoulutely frustrating and ridicules. I have lost trust on icici bank.
          Aug 20, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 17, 2019
          ICICI Bank Customer Care's response
          Dear Customer,

          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (583941) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          I have a salary account with account number :[protected]
          Every month debited my account with posdchg in 3 times every month
          ICICI Bank Customer Care's response, Jul 17, 2019
          Verified Support
          Dear Customer,

          We request you to email us your concern with your contact details on [email protected]. Please mention the UID (583941_1) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            G
            Girdhari1234
            from New Delhi, Delhi
            Jul 16, 2019
            Resolved
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            Resolved

            Address: Vpo-Rotu,Tech-Jayal,Dist-Nagaur, 341023

            Dear Sir,

            Would like to inform you that my father's CIBIL score is very low (543) and he applied the loan so that he could not find the loan due to this.

            An account is seen in your bank by their name and it is showing loan from here.
            While I want to tell you that they have never taken any loan from your bank or have opened an account

            You are requested to check this account and confirm that there is no account in my father's name.

            If you do not confirm it as soon as possible then I have to do something legally and have to submit an FIR that my father's document has been misused.

            Also I have attached CIBIL information of my fathers for your reference.

            Thanks
            Girdhari Ram
            Aug 20, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 18, 2019
            ICICI Bank Customer Care's response
            Dear Girdhari Ram,

            Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              V
              Vishnuvardhan Reddy Reddy
              from Chennai, Tamil Nadu
              Jul 16, 2019
              Resolved
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              Address: H NO 1-8-702/105/3 FLAT NO 105, SRUTHI MANSION, PADMA COLONY NALLAKUNTA, Hyderabad, Andhra Pradesh, 500044

              I have noticed that rupees 438/- deducted from my icic bank account and in the statement it is shown as "dp chgs till may-19".

              I am not sure what is the meaning of "dp chgs". I do not have any demat account in icici.

              There is no communication from bank towards this deduction.

              I request you to kindly explain what it is and if this is not appropriate then let me know the procedure how to get the money back.

              Thanks & regards,
              Vishnuvardhan reddy
              Aug 16, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 16, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (580726) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              I am surprised to discover that every month my account is deducted by SMAB charges of rupees 549, I'm really irritated after seeing my balance into hundreds after several deductions, how can I refund my money back. It's prompting me to close the account.
              ICICI Bank Customer Care's response, Jul 18, 2019
              Verified Support
              Dear Customer,

              We request you to email us your concern with your contact details on [email protected]. Please mention the UID (580726_01) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                T
                tarun sonu
                from Mumbai, Maharashtra
                Jul 16, 2019
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                Address: Armoor, Nizambad, Nizamabad, Andhra Pradesh, 503224

                Im an icic customer today 16 july 2019 my amount has been debited without my knowledge without any call or message amount has been debited before i had the same problem this is fourth time total amount 1396 rupess has been debited from my icici account i want the complete reason how this was happened and i want the amount back as soon as possible

                Thank you tarun
                Aug 16, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 16, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  rohit2019
                  from Mumbai, Maharashtra
                  Jul 16, 2019
                  Resolved
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                  Hello i was using icici consumer loan (Loan account number - lcddel[protected]) and and due to i don't have any job right now from last 3 month and i am not able to make payment so i need 2-3 month of time for make payment. So 12th june i receive call from your recovery branch pramod singhal ([protected]) from kaushambi branch and he talk very rudely on call and also they give me threaten statement direct to fighting with me.
                  On sunday one person visit my home mr. Robby ([protected]) without inform me and they pressurize make payment immediately after that i've discussed on call with senior mr. Ravinder [protected] and due to i don't have any job right now from last 3 month and i am not able to make payment so i need 2-3 month of time for make payment.
                  Please take care of it.
                  Aug 21, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 16, 2019
                  ICICI Bank Customer Care's response
                  Dear Customer (Rohit),

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  I have account in ICC bank my account is debited with RS 4220 in multiple splits without any notification and intimation with remark ecsrtncgs (Rs 472 three times, Rs 413 six times and Rs 326 one time )
                  Regards
                  Jyoti
                  [protected]
                  ICICI Bank Customer Care's response, Jul 17, 2019
                  Verified Support
                  Dear Customer,

                  Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    Avani251088
                    from Ahmedabad, Gujarat
                    Jul 16, 2019
                    Resolved
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                    Resolved

                    Address: 382421

                    I have my account in icici banksinc elast 12 years.

                    I have been using i flexi rd since almost 2 years but since last 4 months i am unable to open the page due to which i ma unable to transact also.

                    My money is stuck in that account i have logged complaint in customer care via mails & calls but no resolution is provided.

                    On email also i get response like it is a network error try after some time since last 4 months i am getting this reply on calls & on email.

                    It can not be this way you have to provide solution for this

                    I need by stuck money back.
                    Aug 22, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 16, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (579808) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      I
                      i_ankittiwari
                      from Agra, Uttar Pradesh
                      Jul 15, 2019
                      Resolved
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                      Address: Mathura, Uttar Pradesh, 281001

                      My details:

                      Name: ankit tiwari

                      Father name: shyam babu tiwari

                      Permanent address: vill and post aggar khurd lakhimpur kheri 262701

                      Current address: 15a/3 radha nagar mathura up 281001

                      By requesting this to file a complaint/refund my amount regarding 50000 rs has been stolen from my bank account in 10/07/2019 morning at 2:36 pm from my icici bank account :[protected] without my debit card use, i have never shared my atm, netbanking, credit card, debit card details to anyone.

                      Although i have never shared any otp to anybody. My current location is current address: 15a/3 radha nagar mathura up 281001 but as per bank my amount has been windrow from any dholpur place.

                      Please investigate to get my amount refund and arrange punishment to concern thefts.

                      I have shared my complaint to, concern bank, rbi, consumer court, finance ministry, & cm office and cyber police as well.

                      Ac no:[protected] amt: 50000/- time: 2:36 am date: 10/07/2019

                      Bank complaint no: sr[protected] mob: [protected]

                      I have visited at your mathura bhuteshwar road office too, please instruct them to get my complaint register faster
                      Aug 16, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 15, 2019
                      ICICI Bank Customer Care's response
                      Dear Ankit Tiwari,

                      Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        R
                        robie004
                        from Gurgaon, Haryana
                        Jul 15, 2019
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                        I am ravindra singh. 1170.17 rupees has been deducted from my account as DMC/[protected] DP CHGS till dec-18 and may-19 combined. I have never opened a demat account with icici. Did not receive any concrete solution for refund even after dropping mail to [protected]@icicidirect.com and have been asked to go to nearest branch manually to close the account.

                        I have also raised the same issue here https://www.consumercomplaints.in/icici-bank-dmcprotected-dp-chgs-till-dec-18-an...⇄
                        ICICI Bank customer support has been notified about the posted complaint.
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                          B
                          Baljit Singh Virk
                          from Mumbai, Maharashtra
                          Jul 12, 2019
                          Resolved
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                          Resolved

                          Address: H no 12600, St 12, jujhar Singh Nagar, Bathinda, Punjab, 151001

                          Hello there

                          I received sms from icic bank that rs-1899/- deducted from my bank account to one assist plan. Without my permission.. I also got a sms from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my bank account and use of my account by the company is really a criminal act and the co.

                          Please deactivate and refund my money asap
                          Date of incident : 12 july, 2019
                          Oneassist relationship number : sr[protected]
                          Aug 12, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 12, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Not sending info for transaction to BOI bank. Last 4 month it's pending. Icici bank, customer care, nodal officer all are wasting of time. Not giving proper info. For revert back for wrong transaction. Help me on next step- mo [protected]
                          ICICI Bank Customer Care's response, Jul 15, 2019
                          Verified Support
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Hi... My name is Mohammad Abbas Raza...My account is in BANK OF INDIA NEHRU PLACE NEW DELHI BRANCH...on dated 9/07/2019 about 10 Pm I went to ICICI Bank ATM in Tughlakabad extension near street 32 new Delhi ATM... I widraw 3000 rp from ATM And I recieved 500 torn note from that ATM...what should I do to replace it????
                          [protected]
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                            S
                            Sallu100
                            from Mumbai, Maharashtra
                            Jul 12, 2019
                            Resolved
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                            Resolved

                            Address: Lucknow, Uttar Pradesh, 226023

                            My icici bank account has been charged for low balance... First in march - rs 125 and april - rs 325

                            The amount of may has been reversed because i complained

                            And after that i deposited amount to make it above 10000. But now again for june mab charge has been deducted from my account rs 213..

                            I am a student.. And that i have mentioned even when i opened the account i was also unaware of this low balance policy.. This much amount that have been charged means a lot to me. Any how if this amount can be reversed, plz help me.

                            The amount means a lot to me

                            My account is in icici alambagh branch. Lucknow
                            Aug 12, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 12, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (569001) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            I have applied for the Amazon Pay ICICI credit card on May 22nd and submitted my documents on May 25th and there hasn't been any progress on the application as of today July 12th. Repeated calls to the customer care have not helped.
                            ICICI Bank Customer Care's response, Jul 15, 2019
                            Verified Support
                            Dear Mohsin Sait,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (569001_01) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            One assist plan after than they automatically activated this plan and deducted rs-1399/- from my saving a/c. Without my permission.
                            ICICI Bank Customer Care's response, Jul 15, 2019
                            Verified Support
                            Dear Prabhakaran Devaraj,

                            We request you to email us your concern with your contact details on [email protected]. Please mention the UID (569001_02) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              B
                              Buddhadeb Kayal
                              from Kolkata, West Bengal
                              Jul 12, 2019
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                              Address: CSI 5 Lala Lajpath Rai Sarani Kolkata-20, Kolkata, West Bengal, 700152

                              I have purchased children growth bond -062001-cgb bond holder no.[protected], certificate no. 2546.in name of my son - partha pratim kayal on 2002, you have send a letter for kyc, but unfortunately that letter has misplaced from my house. Please send me another copy of kyc form, so that i can submit the kyc for that bond.

                              I have sent my application for change of address & also for giving me the present status of the above said bond but i have not received any reply so far even after complaining several times.

                              Bond holder name - partha pratim kayal,
                              Father's name - buddhadeb kayal
                              Date of purchase - 2002,
                              Bond holder no[protected]
                              Certificate no -2546
                              Therefore it is requested to please arrange to send me the kyc paper present status of the above said bond & oblige.
                              Regards buddhadeb kayal (Father) [protected]
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 12, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              Jul 16, 2019
                              Updated by Buddhadeb Kayal
                              Where my document ? I am not receive any document now
                              Please take care of customer
                              Hi
                              Instead of no minimum balance on my card why there is a deduction of 282 RS .
                              Please let me know why this happened
                              ICICI Bank Customer Care's response, Jul 15, 2019
                              Verified Support
                              Dear Customer,

                              We request you to email us your concern with your contact details on [email protected]. Please mention the UID (567900_01) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              My emp no 356355, I had worked ICICI Bank ltd at Nov 2016 to dec 2017. I want my relieving letter.

                              Regards
                              M. Nandhini
                              Hello icici bnk i custmor o[censored]r bnk from 2 years i took car loan after 1/2 year i submitted application for top up loan but ur service is too baad im in some problm but bank employes not hear my problm becoz of mntally harasment i tke leagal step now thnkx
                              sir, we have children growth bond 032002-CGB distinctive three[protected] please to reply how to redemption proceed after maturity date
                              padmaja and pap setty mail id :- [protected]@rediffmail.com contact no [protected]
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                                M
                                manishja12e
                                from Delhi, Delhi
                                Jul 12, 2019
                                Resolved
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                                Resolved

                                Address: Sri Ganganagar, Rajasthan, 335701

                                I am a very old customer of icici bank since 5 years. I also have a locker in this branch of icici.
                                I was never informed about maintainance of 10000 rs in my savings account. Till december 2018 i had balance in my account more than 10000. After that as i debited some money mab went below the required criteria and my money got deducted.
                                But i wasn't informed about any such deduction and since than i am being charged with non maintainance of mab. If the bank would have informed me in any way, i would have surely maintained it. I want reversal of mab charges. Because there was no information on behalf of bank about deduction until i reported the bank in person.
                                My friends have account in other banks and their money is reversed. I guess i happen to be a valuable customer of the bank as many members of my family are also customer of this bank.
                                Aug 17, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 12, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (567911) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Dear sir,
                                i have bought three numbers of safety bond in 16.02.2001. may reg no is 162292 dated 16.02.2001. i hvent got any money in my account nor any intimation from the company may i request you to update and tell me how can i encash them.
                                [protected]@hotmail.com
                                ICICI Bank Customer Care's response, Jul 15, 2019
                                Verified Support
                                Dear Customer,

                                Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                I am a customer of INDIAN OVERSEAS BANK(S/B a/c-[[protected]]
                                On 3-Jul-2019 ATM-BOLARAM MEDAK TSIN-N003284O-SACWJ268 Debit 4500.00 for money withdrawal but the txn failed with a network error.

                                I didn't get the money but my IOB account was debited.

                                Please investigate and get it credited back to my IOB account ASAP.
                                ICICI Bank Customer Care's response, Jul 15, 2019
                                Verified Support
                                Dear Customer,

                                We request you to email us your concern with your contact details on [email protected]. Please mention the UID (567911_001) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  R
                                  Rajeev Bharadwaj
                                  from Noida, Uttar Pradesh
                                  Jul 12, 2019
                                  Resolved
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                                  I purchase bonds in March 1999 which were to be redeemed in March 2017 however I have not received any amount in my knowledge.
                                  Kindly help me to know the current status of the same and if the money is lying unpaid then what procedure has to be followed to initiate the credits into my account.
                                  My certificate number is 16270 and bondholder number is 5210386.
                                  Aug 15, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 12, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (567919) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Kaveendra
                                    from Delhi, Delhi
                                    Jul 11, 2019
                                    Resolved
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                                    Resolved

                                    Address: Jaipur, Rajasthan

                                    I was fined for my credit card, which i never used. The icici fellow told me there is no annual charge for this card. I never used the card, didnt ever opened the secured pin.
                                    I had my salaried account in the same bank. After leaving the job i shifted a mew place and they started asking for late fine and money. Now i didnt even have any idea about it after 2years.
                                    Aug 27, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 12, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (567932) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Pwadrali
                                      from Hyderabad, Telangana
                                      Jul 11, 2019
                                      Resolved
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                                      There has been ecs return charges to my account number:[protected] of amount rs: 472. I kindly request you to please check why that much amount has been debited from my account. Because already rs:413 amount has been debited 2 times due to insufficient amount in my account for emi payment. I don't know why again amount of rs:472 has been debited. Please initiate the refund or let me know the reason for the same.
                                      Aug 11, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 11, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        padamchand jain
                                        from Korba, Chhattisgarh
                                        Jul 11, 2019
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                                        Address: Sadar Bazar bank, Dhamtari, Chhattisgarh

                                        Bank staff Nikhil sir will not do my work,
                                        Cashier will says that I have stock of currency note but Nikhil sir says to me then I will give but Nikhil sir directly says i will not give currency note to you . I have to maintained my wealth a/c but due to misbehave I will not continue my wealth a/c .
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