ICICI Bank Complaints & Reviews

The amount of 354 has been deducted from my icici bank account on the 21st March as MM Annual fees. I haven't subscribed to My Money service but still, an annual fee for MAR-19 to Feb20 354 rupees got deducted. WHY ? this is highly frustrating. I can't afford my hard earned money to get wasted this. Refund my money.

Yesterday i. E. On 3rd april 2019, at around 5.30-6 pm, i got message from bank that rs.1399 are debited from my account again for one assist plan. I have complained about the same last year. Please don't activate any plan and deduct any amount from the bank account without my permission.
Please deactivate the plan and refund my rs.1399 in my account asap.

I used my icici bank atm card to withdraw cash 2500/-, near thane railway station i dont know which bank atm. The atm processed the request but before it could dispense cash, it shown time out. I waited for 5 mins. But it did not turn back on and neither did it dispense my cash which got deducted from my account. Cctvs can be checked to confirm my presence.

I have also open complaints with icic bank at 26 march[protected] but are not responding properly and said require 7 days to investigate n all. 7 days is over, but no progress has to share with me.

How and when will i get my money back?

I transferred 15k inr from my icici to axis bank, but it is failed with the following message.

Dear customer, imps txn ref for rs.15000.00 is timed out at beneficiary bank on 03-apr-2019 07:30:03. Txn status will be updated by bene bank in 3 working days.

Mailed them four time but no proper reply. I am currently outside india. Is this the way you treat your customers?. Atleast reply mail faster, but you guys no response at all. Reply to my email asap.

Sir, i have telephonic communication with one assist person on dated 02/04/19 to deactivated my plan of rs.1399 & one assist person told me within 24 hrs the plan will be deactivated. But today (03/04/19) evening rs.1399/- has been deducted from my icici account.
So, sir without my permission how the amount has been deducted.
I need proper clarrification regarding my deduction & deactivated the my rs.1399/- one assist plan.

I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
One assist id number: sr[protected]

Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court. Thanks!

Dear sir,
I was subscribe one assist plan earlier by mistake. I don't have any interest to this plan. Yesterday on 2nd march 2019 i got a message that rs. 1899/- will be deducted for renewal of the plan and deducted rs. 1899/- from my account today 3rd march 2019. As i have no interest to this plan please deactivate the plane and refund my money at the earliest.
Thanking you.
Yours sincerely
S homen singh

I have a salary actcount no.[protected] in your govind nagar, kanpur branch. I have used debit card, through bank of baroda atm dated 01.04.2019 time 18:47 two time rs. 7000/- and rs.6000/-. This time machine show message your card is temporary unavailable, and given slip transaction declined. But dated 02.04.2019 time 02.37am my account debited rs. 7000/- and rs. 6000/-, i have tried customer care dated 02.04.2019 time 07:30 am to 6.00 pm, many times but after 4 to 5 minutes calls auto disconnected. Again i have tried customer care dated 03.04.2019 time 01.25 am, customer care centre received my call and told me this time your complaint can not registered this time due to maintenance.

So i request you to please credit my account no.[protected] rs. 7000/- and rs. 6000/- total rs. 13000/-

Am an icici bank customer. On 26-03-19 ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

I have an icici bank account under number[protected]– and i have been dealing with one mr prashant of icici bank situated at lokhandwala branch andheri west mumbai there are various other members of my family who are having account with icici bank mr prashant had requested me to ask my family member to open saving account with his branch on his request my other family members shri nithin mistry bearing account number –[protected] mr daxit mistry bearing account number –[protected] tanuja mistry bearing account number – [protected] were opened with icici bank with the condition that it will be linked to my account so that they don’t have to maintain a minimum balance
However after some time it was learnt that some amount of minimum balance rs 750 is being regularly cut deducted from all of our our accounts for which we had brought to the notice of mr prashant where in he checked the same assured us that the same will be reverted very soon however time passed and every month the minimum balance was deducted from our account some of which was even reverted
Recently i had again visited the bank and it was learnt that shri prashant has been transferred and one mr uttam has taken over in his place i have been following up with mr uttam for reverting the same said amount since last 2 1/2 months however he has not yet done the needful and he has been very un cooperative
In view of above i request icici bank to revert all the minimum balance charges immediately as we are misguided cheated by your staff shri prashant as he gets some incentive for opening saving accounts by misguiding the customers for which we
Strongly object
Hope that you will look into the matter personally and solve my grievances immediately thanking you
Dr umesh mistry

On 2nd april 2019, 2 transactions from my upi failed as the bank's servers were not responding but the amount got debited for both the transactions, rs 300 and 349. I connected with 3-4 chat officers of the bank, they are denying these transactions, they are saying they can't see those transactions in their system i have the records from the payment transfer apps about the transactions, if your bank servers were not responding then that's not my fault, customers should not suffer. I want my rs.649 back. Refund my money into my account.

Hi,

This is regarding fraudulent transactions which were done on 2nd april 2019, i tried to contact customer support by then i lost 28000 from my account but i could not get in contact with icici customer care support because it was already 9:30 pm in the night. All this happened once my account is credited with loan amount from icici bank i doubt some of the icici bank employee for this to happen.
So, my big question what is point of having customer support if there are certain work timings. Being a corporate bank customer had to face the same issue like a normal bank customer.

I am also enclosing the photocopy of the mail received.
An early action is solicited please as already a lot of time has expired.
With due regards
Yours
Shiva kumar

This is to inform you that I asked for the cancellation of my one assist membership on 3rd of march, 2019 as my plan was due to renew on 5th of march, 2019. I received a mail regarding the cancellation despite of that amount of 1899/- was deducted from my account on 6th of march, 2019 . After talking to your customer care executive I was assured that my plan would be cancelled and the deducted amount would be refunded.
I received a cancellation mail for the same ( trailing e-mail enclosed ).
Despite this written assurance no action has been taken and refund is still pending.
It was informed to me that the amount would be refunded in 7-10 days . It's almost a month now, no refund has been received.
I want my one assist membership cancelled and the amount of 1899/- refunded immediately.

Name- ABHIJEET RASTOGI
Registered number- [protected]

Dear sir/ madam
My name is kunam vinayabhaskar redyy
My personal loan number is lphyd[protected]
Sir last 10monts I lost my job that's way I cont pay my pesnol EMI dues now only iam joined in New job, iam request you iwill clear my all dues are this month 24th April 2019 pls give me time, ur agent herrising my family his speeking very bad words my perents, and his call per day 200calls iam very stressed about him pls he is name is Jagadeesh his in Hyderabad his number [protected]pls stop him i[censored] can't stop him iam going to Sucide pls iam requesting you pls

Incorrect charges were billed to my fastag account while commuting from Gachibowli to Rajendranagar. Usual charges for return travel should be 50% less (RS.10) instead, my account was charged with RS. 60. The travel date is 01/04/19 (23.10.11 hours). There have been numerous such unnecessary charges and did report the issue on the Fastag app without any response or history of issues reported at App. I am attaching the screenshot from my mobile which shows the details for the charges. I need someone to take a look at this issue and sort out the issues with the additional charges along with the re-imbursement of the addtional charges from my account

I I am trying to transfer the 15000 amount through internet banking on 1 April 2019. While processing it gives error message that the system has some issue so not able to transact.
The amount is deducted from my account but not deposited to other account.
Immediately I call to customer care, she told me that, because of year ending system is down, she can’t help. She asked me to call on next day.
I am trying to connect to costumer care but after 15 minutes of recorded message call get disconnected.
I want my money back ASAP.
I have privilege account in the bank but still I didn’t get good service.
I don’t expect such pathetic service of ICICI bank

Transaction details: MMT/IMPS/[protected]/AMOLNIKAM/MAH B0001161

My contact Number: [protected]

Hi team,

I have requested personal loan 25th march'2019 the executive communicating rate of interest 13.55 and 3 years tuner after receiving call from icici telling 15.55% and 4 years not which seen the worst process and
Sales executive is very rude there is no proper process

Because of sales executive giving wrong information to the customer reputed bank, the name will be lost the trust

Kindly cancel my personal loan request please find the below information

Mail confirmation r[protected]l

Vinod n /rbg/ibank/blr

Account opened at infosys mysore along with the rest of the trainees at infosys campus. All the accounts opened there were compromised. All the trainees received fraudulent calls from fraudsters. Even without sharing sensitive information, amount has been debited from my account and all other trainees' accounts. I need this money back, as it is my hard earned money.

Note - i had immediately blocked my debit card and disabled internet banking when i received the call. I had even called up customer care and had confirmed that my balance was the same and that no amount had been deducted. I called up again after 3 hours to confirm that there has been no change in my account balance. Then in midnight, the fraudster has made payments to airtel for subscription plans using my card details. I want to know how is this possible when the debit card and the internet banking are not functional. How can you allow transactions without my permission, at the middle of the night, when both debit card and internet banking is disabled/blocked. Upon checking with customer care, i am being told that those transactions were initiated before the card was blocked. Only the sms confirming the transaction was delayed due to "network problem" by the phone carrier. This is all lies as i had confirmed more than a couple of times the previous day, that my account balance was intact, after blocking my debit card and disabling internet banking.

I feel this is an inside job, wherein some of your executives have shared all the infosys trainees' details with the fraudsters, and all of them got a call at the same time. Please resolve this on priority, or we will all be forced to collectively approach the court.

Reference id of complaint lodged with icici bank - sr[protected]

I have a corporate gift card of icici bank recieved from my employer. There was no pin issued with it, and the information i have is it does not need any pin for use. However, when i tried to purchase something at an outlet, the card asked for a pin. I dont have any pin to be entered.
I tried to contact customer care of icici in this regard but there is no option to be selected from ivrs and when i select any option, it simply gives no response. I am really disappointed as i am not able to use the card and its almost impossible to reach icici bank for pin information.

Hi,
I have applied for a personal loan for icici through ref no r[protected]l which is approved and received a mail regarding the same that my loan has been approved also said it will be disbursed by 6pm 31st march 2019. But now there is no reply for the mail i have received also contacted customer care support they are asking for different ref no which i dint receive or have.

I am also enclosing the photocopy of the mail received.
An early action is solicited please as already a lot of time has expired.
With due regards
Yours