ICICI Bank Complaints & Reviews

On 8th april my credit card bill didnt get auto debited. I called the customer service they said pay bill online as its some problem on their end. I did the payment online. Later evening same day amount got auto debited too. So i paid bill twice. Then i tried calling their customer service, call got dropped 7 times. I have all recorded calls. Then i tried to contact through email on website and app. But no reply. I wish to simply close my account with this bank. So frustrated. Worst service ever.
By the way call to customer care is 1 rs per minute. You cant use yoiur volte for this calls.. So i topeed up for 50 but still couldnt reach them. And they never call you back.

Madam / dear sir,
I undersigned mr. Ravindra shinde (Pan : bixps3553g) cibil control no. [protected]
We have closed loan account no - lptne[protected] on 18/02/2012 but the same was not updated on system.

Loan repayment cheques were still been sent for clearance till 31/10/2012 and the same is showing in cibil records.

Thanks & regards

Ravindra shinde

[protected] / [protected]
Email id : [protected]@jetairways.com
Mumbai

Amount of 1399 deducted from my credit account without my knowledge in favor of one assist. Even they didn't take permission or called me about it. First i thought it's the charge of credit card by icici but later i got to know the fraud by one assist on internet.
Please credit the deduction to my account as soon as possible failing to which i will raise the matter further.
Mobile number - [protected]

Hi team

It is very irresistible behaviour of icici bank to me that i have submitted my savings account closure application along with demat account closure application in your bank on 29.12.2018 but till now bank is sending account statement without closing my without refunding my existing balance of my account.
I would request all regulatory authorities to look into the matter with your kind attention and take steps to resolve the issue on urgent note.

Am an icici bank customer. Today 08-04-19 ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is sureshchess. [protected]@gmail.com

Thanks & regards,
Suresh

Good Morning...!!

I am Shekar. my brother name is beenamoina srinivas yadav. He has taken a swiping machine on june, 2018.we taken swiping machine for business purpose in the name of yadav foods. first data agent name is k.raju he given us machine and he explained per annum charges 2000/- and he also told us that if we use machine then charges will be debited from account, if we don't use mahcine charges will not be applicable and he didn't explained about monthly charges, and cancellation charges. The machine was worst not much expected its facing battery issues. we complained about machine to k.raju many times but he said use and swipe the cards frequently then we will provide new machine. we are so dissapointed such a worst response from executive. due to machine battery issue we didn't used machine we had cancelled machine on 20th November, 2018. we handed over to first data office at ammerpet. They given us a slip for cancellation and they told us it will be get cancelled you will get a message to your mobile number but i didn't got any cancellation message form ICICI. I called regarding cancellation to mr.k.raju he told me that machine was cancelled.Even i have a slip am attaching it too, please find attachment. but on 31st March, 2018. 6, 246/-(six thousand and two hundred forty six rupees only). debited from account.it's so rediculous. we called k.raju about money deduction the response was bad he told me us that he sent a mail to icici about deduction will soon get a reply mail. i called plenty times he said there is no reply from icici go to first data office and check for solution. i went to first data office yesterday there is also response is worst. we don't know whom to contact.i didn't expect such a worst service form icici and so dissapointed. although i don't know information about monthly and cancellation charges. before cancellation no one told us about charges.it's not my fault. but you deducted money from account without information. please refund my money back and please cancel NACH from my account. Make sure that from next time onwards it wont repeat. I called many times to ICICI merchant service customer care but call was not connected to customer care executive.at the first data office i asked Uma bhupathi(manager) contact no. but they refused to given the no. is this the right way to treat the client. such a cheap and disgusting experience.

Please accept my request. try to refund money back ASAP,

Tid no. 33132268
registered mobile no: [protected]
Acc no:[protected]

Thanking you,

Regards
Shekar,
[protected].

I don't know why my account is debited with 413/- on 08/04/2019 by mentioning ECSRTNCHG. Could you please let me know the proper reason and you people are deducted even though we maintain the sufficient balance in our account. When I called customer care they are saying that we can check this transaction from our end and please visit the nearest branch for the same. My mail id is [protected]@gmail.com.

Thanks!
Naveen Kumar

Hi there

I had applied for icici platinum chip credit card on 19th march 2019. Everything was done seamlessly. The verification officer came and collected all the necessary documents. I got mail on 5th april stating that my card application has been approved but on today 8th april 2019, i received icici coral credit card with annual fee & yearly fee of 500+gst. This is not the card i had applied for. I am not able to get any support from their cc number[protected].
Please help me canceling this coral credit card.

On the 5th of april, 2019 an unauthorized debit transaction titled "rev of txn 7603 dt 01/04/19 resulted in deduction of rs. 2500 from my account. I called icici but they blamed the issue on a website that i support with 1$ per month. I checked the billing history of that website's backend support and did not find this transaction. I want this amount credited back to my account asap.

The name mentioned in my cheque book is different than actual name mentioned in the bank. Due to the same i faced severe inconvenience and lost my valuable time. My a/c :[protected].

Actual name in bank accounts : chennamadhavuni girishchander raju

Bank printed name : chennamadhayuni girishchander raju

How come the bank does mistake especially in cheque book. I faced severe inconvenience and lost time. Hence i am demanding compensation from the bank for the inconvenience caused and mistakes.

I am trying to login into the imobile app. When activating for logging in, the otp is coming too late for it to be validated. By the time otp comes it shows "activation failed".

I have tried may times today and the same thing is happening again and again. Please send the otp quickly so that i can atleast login.

It is designed so that no one can login in the application!!

Dear Sir,
I have got the Personal Loan from HDFC bank.I am paying the Loan due on 6th of the every month.Last week 6th i made amount available. I am not aware Usually ecs will hit my account on 11 pm to 12 pm and I am not received any message from bank on ecs reject.But I checked my account and i am getting account statement as your ECS has returned due to Insufficient funds and Charged Rs.413 from my account.I have called customer care and they are saying that ECS will hit Any time even before Office hours.Is that possible to happen?I want to know ... If you have any Idea about this please mail me.My email id is [protected]@gmail.com
Thanks & Regards,
Ravikumar K B

Hi,

Today from my account rs 413 deducted from my account without giving me any information. When i open my imobile app it shows the deduction of rs 413 and the reason of deduction is ecsrtnchg. I don't know why it was deducted. Please refund my money and i am not interested in this scheme. I am requesting you to refund my money as soon as possible.

Thanks

Anjan choudhary

My grid card values were blocked 24-mar-2019. Therefore, i called customer care on 25-mar-2019 to fix the issue. To my surprise, customer care executive told me that a request to block the card was submitted on 2-mar-2019. I questioned, why i didn't receive any sms? Nor an email regarding this. Actually she was misguiding me just to convince me to take new card. Then i asked her would i be charged with new card? She said obsoletely no charges will be done. But later i realized that she didn't raise a complaint and instead she raised a service request (Sr[protected] on behalf of me to issue new card. Now i realize that i was charged rs.588 for the new card. I didn't asked for new card. I asked to unblock my card. But customer care executive has done this nonsense just for her personal benefit kpi targets /goals during the fy end. Why do you people cheat and loot money from your customers? I want my money back as it was not my fault and i never asked to issue a new card. All false promises from customer care lead to the charges applied for issuing new card.

I tried wring a compliant via the portal but it says"thanks for comments and will get back to you in 48hrs". Its been more than 5 working days and till now, i never received an acknowledgement either. If i try to call customer care, it says my debit card details are wrong. Finally i dropped an email to customer care. I am really confused what is happening with my account and cards? I am completely dissatisfied and frustrated due to the poor service provided by your bank.

8th april 2019

Sir,

We have applied business card with the necessary supportive documents and handed over to mr. Debojothi hazra (Manager – business cards) mobile no-[protected] – icici bank, chennai. Since our application was rejected we have made several request to return back our documents viz:gst return documents and three years income tax return documents. Kindly arrange to return our documents immediately further delay.

With regards
R. Balasubramanian
Proprietor
Sri bharatwaja builders
New no-48, flat no-7, saidarshan apts
Iind main road, kasturi bai nagar
Adyar, chennai - 600020
Mobile no - [protected]
Email id - [protected]@gmail.com

Dear sir,
I am k. Prashanthi in my account 826 rupees has been deducted as (Dp chgs till apr-18) dp charges on 30/05/2018. I have given a closing application for my demat account long back, please close this demat account and return my money back.

Email id - [protected]@yahoo.com

Your base branch : habsiguda, hyderabad branch,
7-102/5 and 12, ground floor, sai enclave, ajay
Chambers, uppal road, habsiguda 500076

Am an icici bank customer. Today 08-04-19 ecsrtnchg charged 300.94 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is s. [protected]@gmail.com

Thanks & regards,
Aravind s

Dear icici team,

Please get the bounce charges waived off from my savings account[protected].

I have asked an amount of rs. 5000 from one of my neighbor to pay the school fees of my 3 years daughter.

I would like to tell you that from last 2 to 3 months i was suffering from bad financial conditions to which my emi got bounced regularly.

I was left with no option but to sell my...

I transferred 2000 rs on 2nd april 2019 to an sbi account by 4:46:27 am imps txn ref[protected] and it timed and mentioned it will be updated b bene bank in 3 working days.
I again transferred 2000 rs by 4:48:11 am imps txn ref[protected] and it failed with the same error.

Its been 4 working days an neither the amount got transferred nor it got credited back to my account. Please do the needful.

Mobile number : +91 [protected]

I had purchased my two wheeler hero honda motorcycle (Up 32 bc 6957) in 2004. I had taken vehicle loan from icici bank lucknow. I have cleared all the emis. Currently i am not able to find the loan clearance and noc letter from icici bank. Ivisited the lucknow alambagh branch, they took my details and told after 21 days i would be notified as they will seek information from banglore. But that too they could not provide. My rc would expire in june 2019. Also i do not have details of my loan account. Request you to please issue me loan clearance & noc letter at earliest.
Email [protected]@yahoo.com