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ICICI Bank Complaints & Reviews

3.3
Updated: Mar 18, 2026
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ICICI Bank reviews & complaints page 513

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H
Harryboy@7
from Bijnor, Uttar Pradesh
Jan 5, 2019
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Sir my father got a fraud call and was asked to share his bank atm details and he shared them due to which his account got debited. The fraudster used eazypay to do this so i m complaining here if you can look into this and help us.
Thank you for using your sbi debit card 622xx8323 for a purchase worth rs49982.92 on pos [protected] at eazypay virtual galaxy txn# 644154. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your card. You may also call[protected]
This message we received when the amount was deducted.
So please help us if you can
Thank you.
ICICI Bank customer support has been notified about the posted complaint.
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    bharti ahlawat
    from Delhi, Delhi
    Jan 5, 2019
    Resolved
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    Resolved

    Address: New Delhi, Delhi, 110059
    Website: icici bank

    I'm bharti ahlawat my register mobile number is - [protected] (Cc no - [protected]) im submitted a complaint regarding my due payment of credit card. I have already called to the customer care of the icici bank so many time to updated my details like i have to pay my pending amount related to my credit card on february 2019 before 10th of february and also confirm that my previously address has been already changed im shifted to the another address. But no one updated my these detail and also send someone to visited my previously address. Can you please confirm is this my mistake to do call at your customer care and no one is not updated my details to the bank or concern person. Is this the bank customer care provide service to the customer. Today i received one call to the police station regarding my payment due. Now im very much annoying is this kind of facility you provide to your old customer. Today im also called the customer care but no one answering me..

    Can you please confirm what should i do?? Or i do somewhere else complaint regarding my this issue.
    Waiting for your earliest revert otherwise ill do some legal action against this.

    Best regards
    Bharti ahlawat
    Feb 8, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 06, 2019
    ICICI Bank Customer Care's response
    Dear Bharti Ahlawat,

    We regret any inconvenience caused. Our official will get in touch with you.

    Regards,
    ICICI Bank Customer Service Team
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      P
      from Mumbai, Maharashtra
      Jan 5, 2019
      Resolved
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      Resolved

      Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

      Dear sir /mam,

      I am pramod kumar upadhyay. I haven't credit card of icici bank but some one use the credit card and transaction alert in my
      Mobile no.
      So please check the details and provide information otherwise i will have to go consumer court and complain in rbi.

      Regards
      Pramod kumar upadhyay
      Mob.[protected]
      Email i'd. Pramod. [protected]@gmail.com
      Feb 5, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 05, 2019
      ICICI Bank Customer Care's response
      Dear Pramod,

      Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        Y
        yogita bhati
        from Chandigarh, Chandigarh
        Jan 5, 2019
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        Evwry time i try to file form 15 g against any new fd, i mobile app guves error #0004. Whenever i create fd online i had to vist branch for filling 15 g. Then there is no use o[censored]sing imobile app uf for some or the other app one has to visit branch. Also reported this issue to ur customer care but they also not able to resolve it. Please resolve this i[censored] can.
        ICICI Bank customer support has been notified about the posted complaint.
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          V
          Vijendra1972
          from Indore, Madhya Pradesh
          Jan 5, 2019
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          Address: Jaipur, Rajasthan, 302034

          Dear sir

          I taken personal loan from icici bank jaipur branch my loan no is lpjai[protected]
          This is rate of interest on 17 ℅

          I meet to icici branch in october 17 for prepayment closure but repling is prepayment 5% charged icici bank

          I want rules of loan prepayment as per rbi gaidline and extra paid amount refund

          If charged extra please go action and support me i reseased many time complains to icici customer care but not meet reply properly

          Thanks

          Vijendra sharma
          ICICI Bank customer support has been notified about the posted complaint.
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            I
            Ishgarg
            from Noida, Uttar Pradesh
            Jan 5, 2019
            Resolved
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            Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

            I am an account holder of icici bank for about 1year. When i went to take money from the atm, my money in account was insufficient. I don’t why i was having such deduction and i checked my mail and phone whether i received any notification. But i didn’t. Then i went to my personal banking app and checked for the reason. Then i saw a charge of 599 rupees in the name of smab chgs-dec 20/2018+ gst 107.82 and also charge of 26 rupees oct 23/2018 and my contact no - [protected] email id - [protected]@gmail.com
            Kindly refund my amount.
            Dont make my trust with icici to be in vain.
            Feb 5, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 05, 2019
            ICICI Bank Customer Care's response
            Dear Customer,

            Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              A
              amityadav1992
              from Sri Ganganagar, Rajasthan
              Jan 4, 2019
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              Hello,

              I want to inform you that currently I am using ICICI credit card (4375 xxxx xxxx 0008).
              On 27th Dec 2018, i received 3 messages from ICICI Credit card regarding deduction of 10, 000 each, total amount was 30, 000 and this transaction was not done by me.
              This was any kind of service and money was added by any company named "The Mobilewallet Pvt Ltd".
              I raised a complaint against this transaction immediately and the complaint number is "SR[protected] & SR[protected]".
              Also informed in local police station.

              But now ICICI Bank revert me that they can't return my amount. please do the need full.
              please make all transaction null and void and give me my money back.

              Name: Amit Kumar Yadav
              Date Of Incident:[protected]
              Icici Credit Card No. XX0008
              Mobile Number: [protected]
              Email Id- [protected]@gmail.com

              Details-
              27/12/2018 The Mobilewallet Pvt Ltd 10, 000X3= 30, 000
              ICICI Bank customer support has been notified about the posted complaint.
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                K
                KARMANYA Rana
                from Karnal, Haryana
                Jan 4, 2019
                Resolved
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                Resolved

                Address: Panchkula, Haryana, 134112

                Without my consent, rs. 2000 has been deducted from my account on 14/08/2018 to 'dr. Tran for funding a/c[protected]
                I have never subscribed to any policy, however this deduction has been done by icici. I want my money back and also want to get unsubscribed from any additional policy and don't want to face these deductions in future. Kindly help me in this regard as soon as possible.
                This reduction to dr. Tran for funding a/c [protected] 95 is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities.
                Feb 8, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 05, 2019
                ICICI Bank Customer Care's response
                Dear KARMANYA Rana,

                Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  H
                  Hksinghblb
                  from Delhi, Delhi
                  Jan 4, 2019
                  Resolved
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                  Resolved

                  Address: 121004

                  My name hardayesh kumar singh
                  Credit card no 4748xxxxxxxx7009
                  House no 120 gali n0 20 bhikam colony tigaon road ballabgarh faridabad 121004
                  सर जी मेरा credit card no 4748xxxxxxxx7009 मार्च 2018 में बना था जब मुझे एक policy दी गयी थी में वो policy नहीं लेना चाहता था तो बताया था मुझे कि ये policy आप को पसन्द नहीं हो तो आप 15 दिन के अन्दर policy को कैंसल कर सकते हो तो मेंने policy के लिए हाँ किया था लेकिन मार्च में policy की गयी थी और मुझे 19 जून 18 को policy की कॉपी मिली मैने तुरन्त policy को कैंसल के लिए call किया और 26 जून 18 को policy कैंसल हो गयी थी और मुझे ना तो इमेल की थी कृपया कर के मेरी ये policy का 6021.29 रुपये वापिस करने की कृपा करें क्यों कि मुझे policy 19 जून को मिली है ये आप की मिस्टिक है यहाँ पर कोशल्या देवी के नाम का मकान पर बोर्ड लगा हुआ है और जब policy hardayesh kumar singh name से थी तो कोशल्या देवी को क्यों दी मुझे तो 19 जून को policy मिली थी व 26 जून को मैने कैंसल कर दी थी तो में fine और लेट payment fee या और कोई क्यों दूंगा में पिछले 6 माह से परेशान हूँ कृपया कर के मेरे इस मेट्टर को जल्दी से जल्दी खत्म करने की कृपा करें कृपा करके मेरे कार्ड को बंद करें क्योंकि में कोई भी पैसा नहीं दे सकता हूँ में बहुत गरीब हूँ मेरे पास पैसे नही हैं में किसी तरह मजदूरी कर के अपने बच्चों को पाल रहा हूँ, में आप का कार्ड भी use नही करना चाहता हूँ, आप ने मुझे policy email पर भी नहीं दी थी अत: आप की गलती का में भुगतान नहीं कर सकता हूँ कृपया कर के मेरे इस कार्ड के मेटर को जल्दी से जल्दी बंद करने की कृपा करें आप की अति कृपा होगी
                  प्रार्थी - hardayesh kumar singh
                  [protected], [protected]
                  Feb 5, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 04, 2019
                  ICICI Bank Customer Care's response
                  Dear Hardayesh Kumar Singh,

                  We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    B
                    Bhagirath Madhavacharya
                    from Vadodara, Gujarat
                    Jan 4, 2019
                    Resolved
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                    Resolved

                    I have bank account in icicic bank-botad, dist-botad, state-gujarat. Bank acc no.[protected]. Have take icici prud life time classic policy. I want to close my policy due to avoidable circumfatances.
                    I have given written application to bank. Than after bank deducted money from my acc. It s cheating with public. I want to give new name to bank like cheater icici limited.
                    Feb 5, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 04, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      T
                      Tanvi Chitalia
                      from Mumbai, Maharashtra
                      Jan 4, 2019
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                      Address: Mumbai City, Maharashtra

                      I had returned an item to Amazon for which Amazon refunded to ICICI bank and gave me the reference number as well.
                      However ICICI bank did not refund the money, and the calling the customer care was futile. I myself researched and became aware that a dispute charge can be filed against the bank.
                      The physical bank would not accept the form saying that they would accept the dispute charge only when a mail authorising the same is provided by ICICI Bank.
                      ICICI bank troubled me for two weeks straight and would just not provide the mail. When they finally did and I went to the physical bank with the mail, the bank kept asking for details. They then asked for a complaint number. Now the customer care is not giving me the complaint number
                      ICICI Bank customer support has been notified about the posted complaint.
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                        S
                        soumyajit1989
                        from Bengaluru, Karnataka
                        Jan 4, 2019
                        Resolved
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                        Resolved

                        Address: Kolkata, West Bengal, 700017

                        I am soumyajit mitra. 826.00 rupees has been deducted from my account (Dmc/in [protected] dp chgs till nov-18) dp charges on
                        27/12/2018. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message in my mobile. I need justice and my money back immediately. My account number is[[protected]].
                        Feb 5, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 04, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          P
                          Pratik's Tech Zone
                          from Hoshiarpur, Punjab
                          Jan 4, 2019
                          Resolved
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                          Resolved

                          Dear sir i had a personal offer of rs 450000 for 5 years in imobile and net banking so i applied for the loan on 23/12/2018 for rs 93000 for 4 years from net banking after filling the form it got approved and i uploaded the documents it demanded only two documents as it was an offer exclusively for me one identity document and other was address proof so i uploaded both immediatly. After one or two minutes i recieved an email from [protected]@icicibank.com that
                          "dec 23, 2018, 4:23 pm dear mr. Singh,
                          Thank you for choosing icici bank personal loan.

                          We wish to inform you that we have received your online application for personal loan the reference id or application id for your personal loan is pl[protected]. For further information, our executive will contact you in 2 working days. Looking forward to more opportunities to be of service to you.

                          Sincerely,

                          Icici bank personal loans team."

                          There were four documents attached to this mail

                          Authority for direct debit to icici bank account
                          Personal loan application form
                          Key fact statement
                          Credit facility application form.
                          Dear sir please help i have not recieved any call from icici bank as stated in the email of personal loan.
                          Feb 4, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 04, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Jan 05, 2019
                          Updated by Pratik's Tech Zone
                          ok but you always reply that and do not contact me
                          Jan 05, 2019
                          Updated by Pratik's Tech Zone
                          and how will you contact me as you do not have my contact details
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                            R
                            rajan jagdale
                            from Mumbai, Maharashtra
                            Jan 4, 2019
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra, 400706

                            Date of incident:-

                            Dear sir,

                            An amount of 1899 has been deducted from my icici savings bank account on regarding one assist plan. I do not want to take a plan here, refund my money back to my account as soon as possible.

                            Why r u debited in my acct 1899 rs without permission please refund
                            Money asap

                            My mobile number:- [protected]
                            One assit membership number :- 6033441

                            Regards
                            Rajan jagdale
                            Feb 4, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 04, 2019
                            ICICI Bank Customer Care's response
                            Dear Rajan Jagdale,

                            We have made a note of your concern. Our official will get in touch with you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Dear Rajan,

                            Greetings from OneAssist!

                            We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3855423. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

                            Regards,

                            Devendra,

                            OneAssist, Social Media Team.
                            Iam not interesting on this one assist plan and lam not find any deactive option from my account details.so I want to close my one assist.please make my account in active as soon as possible l don't nake auto renewal..
                            Account details.
                            Relationship no.5989174
                            Pn no.
                            Name .Ashwathy A.M
                            ICICI Bank Customer Care's response, Jan 4, 2019
                            Verified Support
                            Dear Ashwathy A.M,

                            We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              R
                              Rajender Singh Khichi
                              from Nathdwara, Rajasthan
                              Jan 4, 2019
                              Resolved
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                              Resolved

                              Address: Jodhpur, Rajasthan, 342010

                              As i received the sms from the bank regarding non-delivered for upgraded debit card where as address is same and its permanent addres.
                              Following sms i have received which is as under:
                              Dear customer, as per rbi guideline, your non-chip icici bank debit card for account xx7892 is replaced with emv chip & pin debit card. It is undelivered and with us. To re-dispatch, call customer care. T& c apply.

                              My address is same: plot 619, mohan nagar b, bjs colony, jodhpur
                              Feb 8, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 04, 2019
                              ICICI Bank Customer Care's response
                              Dear Rajender Singh Khichi,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5k24i) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                D
                                dhanaseelan s
                                from Kolkata, West Bengal
                                Jan 4, 2019
                                Resolved
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                                Resolved

                                I got a personal loan (Lpche[protected]) from icici bank on 26 october to bt my axis bank personal loan. They gave some excess amount to my account on 26th october. And remaining through cheque on 24 november. But i got the cheque when the 1 month validity was expired. So i returned the cheque. After that i paid emi in axis as well as icici. Tomorrow i am going to pay 2nd emi in axis and icici also. But till now i didn't get my cheque.
                                I visited icici bank personally, but not a good respose from there and also
                                There is no response from the relationship manager. I raised a complaint (Sr[protected] on 29th december. But the issue not yet resolved. Why i have pay emi to icici when my loan amount not settled to me.
                                Feb 4, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 04, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Hi, we are here to help! Please DM us your registered contact number and we will get back shortly. Regards, Team Axis Bank.
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                                  Y
                                  Yukti Talwar
                                  from Mumbai, Maharashtra
                                  Jan 4, 2019
                                  Resolved
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                                  Resolved

                                  Hi,

                                  My account is debited with 413 amount today against ecsrtnchg.

                                  May i know the purpose of this deduction as i'm not able to understand it from the description, also have not made any transaction by myself

                                  Please respond as soon as possible.

                                  Please let me know if any information is required from my side.

                                  Thanks & regards
                                  Yukti kaur
                                  +91- [protected].
                                  Feb 4, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 04, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Yukti Talwar,

                                  We have made a note of your concern. Our official will get in touch with you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Jan 07, 2019
                                  Updated by Yukti Talwar
                                  Hi,

                                  Can I have an update on this and why this is marked as resolved, I didn't get any update why the amount has been deducted neither amount is credited back.

                                  Please respond and re-open this ticket.

                                  Regards
                                  Yukti Kaur
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                                    A
                                    Aaron Vijayan
                                    from Noida, Uttar Pradesh
                                    Jan 4, 2019
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra, 110077
                                    Website: icicibank,com

                                    I have a loan going on with another bank, and the transactions are set to happen automatically. However, due to some lack of funds, i couldn't pay the emi on scheduled date. I talked to the other bank, and got their neft details. However, icici bank had deducted 826/- from my account for ecsrtnchg. I had transferred sufficient funds to my account to perform neft, however the bank again deducted the ecs charges. How on earth am i supposed to pay the emi if the bank keeps on deducting ecs charges???
                                    Feb 8, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 04, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Aaron Vijayan,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5k258) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      S
                                      srksingh02
                                      from Noida, Uttar Pradesh
                                      Jan 4, 2019
                                      Resolved
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                                      Resolved

                                      Address: Ghaziabad, Uttar Pradesh, 201009
                                      Website: www.icicibank.com

                                      Phonepe — payment deducted but not received by receiver

                                      Rohit kumar singh
                                      [protected]
                                      Amount -3000
                                      Date -17 dec 2018
                                      Payment deduct but still not revived by receiver account

                                      As we would like to inform to you that this is worst company i have transfer amount for my friend o 17 dec but still not credit in receiver account. It was no a first time i have also paid my credit card bill through phone pay that time also payment has been take more time for credit so, i want to solution

                                      As when i call on customer care they suggest to me to contact branch and apply for charge back, but as my bank said after payment successful there is no any charge back facilities for payment sucessfull, so this is my final request please solve my issue i m suffering from last 15 days.
                                      Feb 5, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 04, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5k25b) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Rohin Goyal
                                        from Chandigarh, Chandigarh
                                        Jan 3, 2019
                                        Resolved
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                                        Resolved

                                        Address: Sangrur, Punjab, 148023

                                        I am having an account in malerkotla branch with icici bank limited having account no,[protected] saving account on name of megha goyal
                                        When i have opened my account they said you have zero balance account and open account with 13000 and after 20 days you can withdraw amount i have done same in 2015 and after i have again deposit in nov 2016 from my saving some amount then bank deducted my 5077 amount from account since 2015 bank have never intimate any massage abount you have low balance and also no letter abount your account have low balance and deposit

                                        After that i complaint the same in head office of icici bank and they refund me 2576 and now i have mailed them many time but they are not returning my balance amount

                                        Thanks

                                        Megha goyal
                                        [protected]
                                        [protected]@yahoo.in
                                        Jan 4, 2019
                                        Complaint marked as Resolved 
                                        NOT RESOLVED
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 03, 2019
                                        ICICI Bank Customer Care's response
                                        Dear Rohin Goyal,

                                        Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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