ICICI Bank Complaints & Reviews

Dear madam / sir

On 22nd july night 11pm when i checked my cell phone, i saw several messages abt cr card payments. I checked them and to my utter shock someone had used 16217.30 rupees in two minutes time..!

I immediately called the helpline number and informed them about the fraud under the name fcbk ads payments. The person speaking to me informed me that the card is blocked and it will take 8 to 20 working days to investigate & untill then the disputed amount will not reflect in my statement. He told me to go to any nearest branch and submit a dispute form filliing in details abt this transaction. He said it can be done within next two days.

Very next day monday23rd july i went to ac mkt br and submitted dispute form.

Now today wednesday, 25th july i got cr card statement on email which is showing total disputed amount to be payable..!

This fraud was due web security lapse or phishing or hacking.. Banks are responsible to protect the web security against all these threats.

I am well educated i never ever share my bank details to anyone. I dont even write them down for memory. Even i use incognito page for all my net transactions thru secured sites. I think this fraud was carried out when the systems of the bank were down. As i[censored] check the sms screenshots, the last transaction of 4000rs got declined.. I think thats when the systems came back..

This bank has put this amount stolen via fraud on my account. And now if i dont pay then they will put abusive threatening collection agents on me.

I have recorded the call on 22nd night when i called them to inform the fraud. The guy is telling me to "rest asure and the disputed amount will not be added to my account untill the investigation is carried out"

Just within 48hours they have falsified their words and put this amount on me to pay..

Pls help me.
-thanking you
Nirmmala yadav

Dear ms. Yadav,
We understand your concern.

We acknowledge the receipt of customer dispute form.

According to our records, your complaint for the transaction dated july 22, 2018 for rs. 16, 217.00 at facebk ads through service reference number: sr[protected] is under process.

The request would be processed within 30 to 120 days as defined by the rules of rupay / mastercard / visa / amex.in case we need more details for resolution, we will get in touch with you.

Hello,
I am having my salary account in icici bank. But few days back 88.50 rs/- (29.50 rs * 3) were deducted from my salary account and when i looked into my mini statement it was described under "atm dec chg". And when i tried to explore it over internet, i found these charges are applied for when atm of other bank declined to withdraw the money, if it doesn't have enough. Moreover, it is completely not acceptable charges it has happened earlier also but usually people is busy they don't usually notice such things for which an unethical bank like icici takes benefit.
I want explanation & my money back in my account.
Transaction details : 1) atmdec chg/[protected]/2353+gst, 29.50 * 3=88.50rs

With regards,
Rajeev,

Dear sir,

I am using a credit card of icici bank and i have been charged with 116 rupees without my knowledge. I have called customer care and spoke to an executive and the senior manager named ishwar. What i came to know that these charges are levied by icici for using my rewards points.
Firstly, if these are reward points, it is there because i have used this card and they have provided me these as to honor their customer. Secondly, i was not the one who asked for these reward points and if you people are providing it to me then only i have used it.
Back in time, one of icici bank executive came to my office saying that this card is totally free and insisted me to make a card for myself. I obliged and gave a go ahead (To mention that he has not cleared anything that reward points has hidden charges).
I requested them to put a mail regarding this and they denied saying that everything is on our official website.
Now question here is that why cant they provide all this information before making a card. Clearly because this would affect their sales of credit card.

I am deeply angered and hurt over the unprofessional and irresponsible behavior of icici people as they are making a fool of people by showing only the benefits of credit card and hiding the cons just for the sake o[censored]pscaling their sales.

I am not writing this thing for just 116 rupees but for all the other people who are being the victim of this fraud play by icici.

Hi, my mother's icici bank account number[protected] has been deducted with some dcard fee on 29 jun 18 which was not told before opening the account. Hence the same should be reversed back asap. Icici bank is looting senior citizens with nonsense charges. Hence a strict action should be taken against icici bank.

This is not the first time icici has devised this tacts of looting indian citizens. The fraud starts from opening a bank account. A representative comes to your home and leeches you until you open a bank account. He fills entire form on its own and tick marks many options which is illegal charges they can deduct afterwards. For example, the famous scam of metro debit card charges. They first send you unwanted and unrequested metro debit card which starts debiting the bank balance. On many requests to the branch manager the sales rep sends the amount back!!

Now comes another fraud - debit card charges! Hell with icici bank, are you providing leeching services in 2018?

The charges of 352.82 should be reversed immediately as we dont want your special debit card instead block the existing any special debit card with gems and diamonds and send a simple card with no charge!

I got an e-mail from icici bank that my accounts are active and i need to inactivate them, i tried to reply to that email and it says delivery failed, email id is [protected]@icicibank.com.
Reached to out online chat where someone dumb pasted the standard response that through net banking do this, through phone banking do this etc. Tried internet banking and it asks for that stupid grid numbers and obviously no one outside india...

Dear sir,
Recently i have applied for a personal loan my application number is 71122544. Now i got finance from my other personal source. So i would like to cancel my personal loan application. Because i have resigned my job due to some personal reasons. I do not have the sources to repay the loan amount. So i request you to cancel my application.

M. Kotteeswari
[protected]

This is to bring into notice that i was doing payment through eazypay and while making the payment of 510 rs

Hence i initiated the payment the 2nd time and the payment went through successfully.

However when i check my statement it shows that payment has been deducted twice.

Below is the screenshot of the same and attached are the transaction statements confirming the same.

Hence i would request you to please reverse one of the transactions deducted back to my account asap.

I was doing payment through eazypay and while making the payment of 510 rs rs. It was deducted twice however one transaction was unsuccessful. I have attached screenshots of everything still no resolution as of now. This is completely not at all acceptable. Kindly reverse one of the transaction amount which was deducted twice from my account. Attaching all the required screenshots.

I have lost my credit card,
So i have blocked it instantly (27th july 2018) from net banking of icici,
But after blocking it, my credit card account got vanished from internet banking,
It is asking me to link my credit card with credit card number (But i do not have it as i have already lost it)

I have tried calling customer care but there also they asking for credit card number to have talk with executive.

Not able to understand how do i re-issue the credit card.

Hope to get responce early,
Thanks and regards,
Nakul pawar
[protected]
Mr. [protected]@gmail.com

Hi,
I am charged with below ecs charges could you please let me know why this is for:

23/07/2018 ecsrtnchg_020718_sr[protected]gst dr. 349.69
23/07/2018 ecsrnchgs020718_sr[protected]gst dr. 412.98
23/07/2018 ecsrtchgs020718_sr[protected]gst dr. 413.00
23/07/2018 ecsrtnchrs020718_sr[protected]gst dr. 413.00
My account number is[protected]. My account name is mahendra dattatraya tonape.

Sir,
I have given a cheque vide no. 397246 dated. 21.06.18 for rs. 46256.00 i favour of asian paints ltd, guwahati which was deposited in your bank for clearance,
But your bank retrun the same with reason alterations on instrument, while the same was not presented to clearing branch. From our point of view there was no any alteration in the instruments.
So, you are requested to look into the matter and take necessarry action against the the same and send your reply within 7 days.

Thankig you.

For,

Rishav enterprises.
Guwahati

I have observed an alien deduction on my ICICI savings bank account called POSDEC. The amount deducted is Rs. 29.50 twice for the same card and transaction. Transaction date is 5th July, 2018. I am completely aware there was sufficient balance in my account and on that day the card transaction got declined twice and on the third attempt, was successful. I request an explanation and reversal of the charges. If required I have the details on balance.

Am having my accout in ICICI bank . But few days back 58.60 Rs/-(29.30 Rs * 2) were deducted from my salary account and when i looked into ICICI App, it was described under "ATM DEC CHG". And when I tried to explore it over Internet, I found these charges are applied for when ATM of other bank declined to withdraw the money, if it doesn't have enough. So is it ethical to charge customer for this reason.Although i was having enough balance at that time.

Transaction details : 1)POSDEC CHG/03-07-18/0092/+GST
2)POSDEC CHG/02-07-18/0092/+GST

I want a proper justification

I am having my accout in icici bank. But few days back 58.60 rs/- (29.30 rs * 2) were deducted from my salary account and when i looked into icici app, it was described under "atm dec chg". And when i tried to explore it over internet, i found these charges are applied for when atm of other bank declined to withdraw the money, if it doesn't have enough. So is it ethical to charge customer for this reason. Although i was having enough balance at that time.

Transaction details : 1) atmdec chg/08-07-18/0030/+gst
2) atmdec chg/15-06-18/0030/+gst

I want a proper justification

Thanks,
Prakash
Mail: [protected]@gmail.com

Hi icici,

Two days before i can see that rs.1899/- has been deducted from my icici bank account mentioning wpp renewal plan. Last year when they deducted the money for the same plan i called one assist team and said to cancel the policy as i never used it. Please cancel the policy as i don’t need it and i never used it. Please try to clear this request asap.

Sr number: sr[protected]
Details : wpp-sr[protected]renewal

Thanks
Sai

I have an icici demat saving account at kankarbagh branch patna. Today when i logged into icicibank.com it shows available balance is rs 8300.35 and total balance is rs 4758.35. I don't know why this strange thing happened with me. I have never get such types of shocked. I never ever owned or used any type of credit card in my entire life. I have also checked thrice the detailed statement of my account from january to july 2018 and everything...

Dear,
Today I am going to ICICI Bank at 4pm to deposit the cash in account due to high rain. I keep the cash properly in a polypack than l reach the cash counter 4.15pm.
So the bank employee clearly call cash counter are close so go outside because this branch deposit the cash 5pm. This is misbehaving with me and call them you have any problem than fill the closer foam and close the account. This is the attitude of that employee.
Branch Regards.
Greater Noida. Lavish Rajput.
Alpha 1

I tried to recharge my Jio number through UPI, the recharge is not succeeded but the amount is debited from my account, so kindly refund my money as soon as possible My Transaction details are mentioned
FROM: SURESH KUMAR V ([protected]@okhdfcbank)
Issuer Bank : Lakshmi Vilas Bank
To : Indiaideas ([protected]@icici)
Google Transaction ID : CICAgKC8n-iDXQ
UPI Transaction ID :[protected]

Once I received a bill saying that charges taken for your Demat acoount. I was just confused, because
I don’t know what is demat account at all. So it was nearly 1000 rs taken as harge where I don’t know what it is.

So I decided to stop this demat account, so I just reached the nearest branch. First that
Lady Representative looked in to the details of my account and said she can not do anything. Ok if I asked why it cannot be deactivated, she said blah blah things, but did not tell anything useful, may be because we are a normal customer with 3000rs as account balance are not considered as humans in our country.
Following are hectic steps I followed,
1. No use of reaching branch(close your branches if they cannot do these activities)
2. Called CUSTOMER CARE, got the details that we have to deactivate the trading account(seriously, what is this account, I don’t have any idea)
3. So CUSTOMER CARE executive took request to close the trading account
4. After 1 week got the confirmation that, trading account is closed
5. After the 3 and 4 steps, take demat account closing form from net and fill it
6. Reach branch for personal verification
7. Send it to Mumbai ICI Demat service
Now I have sent it to Mumbai and waiting, but I am pretty sure that these #### will reject it and they will not close the account. Better than cheating a customer, you guys can go for begging

Note: Dear ICICI don’t come here and tell We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com. Our official will get back to you and assist
We are fed up of hearing this….nonsense
We common people in india are cheated always, but there is no law to help the common people

Hi,
My money Rs. 130 has been debited by ICICI stating RTN CHG1 - 481/02-06-18. I have not received any notification related to this. I was embarrassed in a petrol bunk where my card was declined. What is this charge and why you have debited that amount and why there were any notifications.
Now I feel insecure about my money in ICICI, I know it's a less money, but as of now that is what I got and you people took it from me. I doubt even if my friend transfers money, I don't know how much you will take it.