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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 552

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A
Amrita1987
Jul 29, 2018
Resolved
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Resolved

I have an icici bank account since 2015.
Recently on 26/07/2018, i see a transaction of dcardfee9722jul18-jun19+gst and rs. 588.82 has been deducted from my account.
I am not aware of any such charges that i am liable to pay.
My account number[protected]. I want the money to be refunded to my account or a detailed explanation for the same asap.
Sep 1, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 29, 2018
ICICI Bank Customer Care's response
Dear Amrita1987,

We have made a note of your concern. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team
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    P
    Puspajit
    from Kolkata, West Bengal
    Jul 29, 2018
    Resolved
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    Resolved

    I made my payment from my debit card to nios throughout your esteemed platform on 26th jully, 2018 at 7.28p. M. The amount is r/s-500 & my transaction id is [protected]. But it is still showing 'make payment' at nios where the amount had been deducted from my bank account. Please take neccessary step to solve my problem. Kindly remember that 31st jully is the last date of payment submission. So plse do it erly.
    Aug 29, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 29, 2018
    ICICI Bank Customer Care's response
    Dear Puspajit,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a58rhy) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      K
      Kanwal Dev
      from Delhi, Delhi
      Jul 28, 2018
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      Address: New Delhi, Delhi, 110091
      Website: ICICIBANK

      I used icici bank debit card to pay rs 6470 of bypl electric bill in june 2018.

      Icici bank has debited rs 6534.70 in my account.

      I gave my written complaint to the bank branch manager in mayur vihar-1 and also reminded him several times. He has shown his helplessness.

      I sent my complaint to the icici bank customer care at least 15 times but every time the response is bounced back undelivered as the bank's mail box is full.
      ICICI Bank customer support has been notified about the posted complaint.
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        G
        GEETA VIG
        from Gurgaon, Haryana
        Jul 28, 2018
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        Address: Yamuna Nagar, Haryana
        Website: NIOS.AC.IN

        I make a payment of rs6010 on 4july 2018 to secretary national institue of open schooling for dled iind year admission fees my payment deduct from my account by internet banking of sbi vide ref. No. Igadwwxcg4 but status cannot update of nios site. I wait till 6th july 2018 but status was no update so i deposited fees again kindly refund our one payment of rs 6010
        ICICI Bank customer support has been notified about the posted complaint.
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          S
          S.P. Singh Gill
          from Noida, Uttar Pradesh
          Jul 28, 2018
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          On 15.07.2018 i have paid an amount of inr 13990/- through my icici bank debit card vide saving bank account number[protected] to amrit traders jagatpuri delhi pos machine against purchasing some domestic items. As the items were returned same time, the payment of amount of inr 13990/- was made void in pos machine. But the amount did not hit in my account yet.
          On enquirers the amrit trades replied that the amount was made void in pos machine instantly and this amount has not been credited to their bank. They have given it in writing.
          The icici bank is not entertaining my complaint and the above amount hasn’t been reverted to my account yet.
          Please help me in getting the cognisance of icici bank into this matter. Void transaction copy is enclosed.
          Thanks
          Samar pal singh gill
          Account number
          [protected]
          Icici bank sector 63 noida
          +1 photos
          ICICI Bank customer support has been notified about the posted complaint.
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            J
            JR's
            from Chennai, Tamil Nadu
            Jul 28, 2018
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            Address: Chennai, Tamil Nadu, 600130
            Website: eazypay.icicibank.com

            I transferred rs.90, 968 ti iit jammu towards fees of my son yesterday thru eazypay. Icici.com.

            The money was promptly debited to my savings a/c but the eazypay portal returned a transaction failed message. I searched for ways to reach eazypay and there was just an email id [protected]@icicibank.com.

            I sent a mail to them, till now no response, there is no phone number to speak on. So i called my icici personal banking number, they tell me that from their side the transaction was successful but it failed at eazypay portal and it will take 7 days to get the refund.

            Is there someway our financial institutions are barred from providing such imperfect solutions to common public? How and who approves them to provide such inefficient service with out any quality check and no sla's on such situations, no one to speak with, no customer support, no response to emails.

            I have to now raise this money in the next two days to pay the fees. This is sick of icici to do this.
            +1 photos
            ICICI Bank customer support has been notified about the posted complaint.
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              B
              Brijinder Sandhu
              Jul 28, 2018
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              Address: Mumbai City, Maharashtra
              Website: icici Bank website

              Sir,
              I had purchased bond of icici bank for my grand daughter with the hope to give to her as gift but it become a curse to me and my family as 3itch who manages payment is harassing and not making payment. The case was also referred to customer care icic bank but no results. Since we had met all the requirements of 3i tech as intimated by them the draft was sent on our home address after about 3 months by the time we had left and probably was returned to 3itech. Now we are with our other children/grand children and has requested to icici bank and 3itech to transfer the amount directly to my grand daughter's account with punjab national bank b r s nagar ludhiana 141012 viz gurmehar kaur u/g kulbinder kaur a/c [protected] ifsc pun0400500 for which we were asked to provide the approval of bank which was sent immediately. Even then the amount has not been remitted.
              2 i am senior veteran and served the nation for more than 3 decades but still me and my family is being harassed to get back our own money on one or the other pretext even though my daughter had talked to 3itech on phone. You are requested to instruct the icici bank/ 3itech to transfer the amount to grand daughter's account as requested above for which myself and my family will be highly obliged. Thanks.
              B s sandhu
              Lt colonel (Retd)
              ICICI Bank customer support has been notified about the posted complaint.
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                M
                mr.nakulpawar
                from Delhi, Delhi
                Jul 27, 2018
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                Address: 411017

                My Saving Account of ICICI bank got debited with the amount of rs 29.50, 3 times consecutively total of rs 88.50,
                for the date 7th, 8th and 9th July 2018,
                I do not understand why this amount was got deducted from my account without my concern or authorization.

                It was happened in past also but i ignored that time,
                now i am really very disappointed from ICIC Bank,
                I am using ICICI Bank Account from past 4+ years.

                But this kind of incidents are not expected from ICICI Bank.
                +1 photos
                ICICI Bank customer support has been notified about the posted complaint.
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                  A
                  Akash deep bharti
                  from Dhariwal, Punjab
                  Jul 27, 2018
                  Resolved
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                  Resolved

                  Address: Kapurthala, Punjab

                  I am a new joinee of icici bank. I have joined the organisation on april 16.
                  From the second day only i have been tortured everyday by my reporting authority and branch manager too. They shouted me everyday in front of the customer and there is no support at all as if i asked something they told that call your friends and ask.in every little mistake they shouted me like that what the blunder i had done. And if the same mistake done by him then it is okay.
                  There are many such incidences which i can't explain because i don't know how to explain. I have also said my hr manager about this but no action is taken yet.
                  My life become worst because of only 2 people as every day i think to sucide which i can't. I don't know what should i do.
                  Please help me out from this. As i have also asked for the transfer in anywhere in india except this branch but no body is there to help me the human resource department said there is no transfer for new joinee.
                  The family condition is also not good of mine as my father is suffering from cardiovascular diseases and there is no one to look after him. Only my mother is there but she can't handle this situation as she is also not well.
                  That's why i have not even discuss this matter with my parents as they will get tentionised. I don't know who will help me to overcome from this situation.
                  Sep 11, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 30, 2018
                  ICICI Bank Customer Care's response
                  Dear Akash,

                  We assure you that the well-being of our employees is o[censored]tmost importance to us. We encourage you to contact your ER manager to share your concern. Alternatively, we request you to email us your concern with your contact number/ employee ID on [protected]@icicibank.com for us to assist you. Please mention the UID (a58peq) in the subject line of the email. You may also message us on our Facebook page https://www.facebook.com/icicibank. We will assure you that the matter will be looked into.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Shyam Dangi II
                    from Khandwa, Madhya Pradesh
                    Jul 27, 2018
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                    Address: Rajgarh, Madhya Pradesh, 465674
                    Website: India ideas@icici

                    I recharged my jio number [protected] on 18th of july 2018. Although the amount of rs 349 was deducted from my bank account, but the recharged has not been done neither the amount was refunded.

                    Kindly return the amount asap.

                    [protected]@gmail.com
                    [protected]

                    I have also attached the transaction screenshot.
                    +3 photos
                    I have recharged 349 for my [protected] num from the upi amount is deducted by I dint get recharge so please refund my money as soon as possible
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                      G
                      gowtham6ng
                      from Salem, Tamil Nadu
                      Jul 27, 2018
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                      online transaction failed

                      Address: 641044
                      Website: eazypay

                      I Have done Online Transaction Via Indian bank net banking on[protected] Eazypay Website through Payment Gate Way (Citrus Wallet) for Exam fee via (http://www.nios.ac.in), And Payment Was Successfully Debited but Transaction Failed (Transaction ID [protected]) and this Flowing Error Code (E008).

                      Merchant Name : SECRETARY NATI INST OPEN SCHOOLING NIOS
                      Transaction ID : [protected]

                      * I have communicated...
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                      R
                      rajesh hi
                      from Bengaluru, Karnataka
                      Jul 27, 2018
                      Resolved
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                      Resolved

                      Address: 560048

                      I am the a/c holder of icici bank from last 5year,
                      Now they have charged 588 under this category dcardfee2681jun18-may19+gst
                      I am not aware this type of charges are these.
                      They never informed me regarding these charges either by email
                      Who has given right to icici bank to deduct the money without informing us.
                      Because we kept the money in bank that give right to bank that they can do anything whatever they want.

                      There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c. Same if this deduction doesnt stop in future i will lodge the official complaint and please solve this issue asap.
                      Sep 10, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 27, 2018
                      ICICI Bank Customer Care's response
                      Dear Rajesh,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a58lu9) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        M
                        Maheshk92
                        from Hyderabad, Telangana
                        Jul 27, 2018
                        Resolved
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                        Resolved

                        Address: 500028

                        Icici bank looted money 523 rs without informing or notification witch is not right
                        On the name of dcardfreejuly18-jun19... Please credit my money back as soon as possible... I shocked to see that my account was debited by bank people, i never thought that they will loot my money in this way without any small intimation, making the account holder fools
                        Sep 7, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 27, 2018
                        ICICI Bank Customer Care's response
                        Dear Maheshk92,

                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a58lud) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          P
                          Parthomk
                          from Patna, Bihar
                          Jul 27, 2018
                          Resolved
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                          Resolved

                          A employer was frad to me... He say plz take a mediclaim... It is my carrer meter... If you take a mediclaim them my job was safe... But i dont agrre with him... But he force me... An he not give my pass book.. He says you take a mediclaim 3485 ruppes. After i refund your amount 3 month later... But now he says bank have no any trems and condiation to refund your amount... So i am sorry... An he also harassmant me all time... Any he call me an say, plz deposit 50000 rs your account... Otherwise your account was closed... Ect...
                          Aug 27, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 27, 2018
                          ICICI Bank Customer Care's response
                          Dear Parthomk,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a58lue) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            from Chennai, Tamil Nadu
                            Jul 27, 2018
                            Resolved
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                            Resolved

                            Address: Chennai, Tamil Nadu, 600044

                            From
                            Sharmila. V
                            Sri ram oils & lubricants
                            No.353 g. S. T. Road,
                            (Ammalannai alyam complex)
                            Chromepet,
                            Chennai -44

                            Note: please verify all the mails send to icici [protected]@icicims.com (From 6th july till date)
                            From '6th july im behind icici bank and pine labs to take action against issuing credit card swipe machine to mr. Sasi kumar in my shop name without my knowledge where i’m the proprietor for this shop” sri ram oils & lubricants. The terminal was applied by mr. Sasi kumar but in my shops name you have given the mid 75905002 tid 88264100, please check the slip it is in the name of sri ram oils and lubricants where i'm the proprietor of this shop and i'm running is shop for past 14yrs where i'm paying tax to the government and i have all the proof i'm the owner and proprietor of sri ram oils & lubricants. He has applied using my shop name address and my proprietor seal without my knowledge doing forgery and the staff of pine lab mr. Ramkumar is the another fraud who has given the machine. Please note the credit card machine was with mr. Ram kumar (Staff of pine labs)& mr. Sasi kumar. How can a bank like you'll can do this without verifying who is the proprietor of the shop. I have given the details that i'm the proprietor of 'sri ram oils & lubricants to
                            Mr. Karthick - manager
                            Icici merchant service
                            Malavika complex 2nd floor,
                            144/145, kodambakkam high road,
                            Nugambakkam, chennai.

                            Documents given

                            1. Certificate of registration tamilnadu
                            2. Gst registration certificate

                            Because mr. Karthick was so rude and harsh asking whether we were the proprietor, when we asked him with what proof they have provided the swipe machine, when they can ask this question to me why did they failed to verify before providing the swipe machine who is not the proprietor. So it is understood both icici bank and pine labs will provide credit card swipe machine to any one without verifying any document, so any one can get credit card swipe machine if they provide others business name, business address & proprietor seal??? It is ridiculous. Is this not an ill legal offence. I'm totally harassed and depressed by the way icici & pine labs handling this issue. Every day i’m getting calls from icici & pine labs just to hear the story what has happened but till now no one has taken action against this fraud people. I request you’ll to give me justice and take action against those people who has done the ill legal offence.

                            Enclosed : mails to icici merchantcare

                            Complaint - giving swiping machine without my knowledge
                            Yahoo/sent
                            • sharmila venkatesh
                            To:[protected]@icicims.com
                            Cc:plutus. [protected]@pinelabs.com
                            Jul 6 at 11:29 am
                            From
                            Sharmila. V
                            Sri ram oils & lubricants
                            No.353 g. S. T. Road,
                            (Ammalannai alyam complex)
                            Chromepet,
                            Chennai -44


                            To,
                            Officer incharge,
                            Icici bank – merchant care

                            Dear sir,

                            This is to refer to you that i own a shop “ sri ram oils & lubricants” with its registered office at no.353, gst road, chromepet, chennai-600044. I employed a person mr. Sasi kumar, it has come to my notice that this person in convictant with the pine labs employee mr. Ram kumar have allotted himself a credit card swipe machine for reason which has not come to my knowledge. It appears they have taken the swipe machine from you with their bank a/c, but it carries my shop name – sri ram oils & lubricants. I kindly request you to investigate this issue and inform me how you have issued this machine carrying my shop name without any knowledge to me. I repeat, inform you that i have no connections to this machine and bringing it to your notice as soon as i suspected that this could be some kind of fraud.

                            Please inform me immediately about the action taken.


                            Regards,
                            Sharmila. V
                            [protected]

                            Caseid[protected]:complain - providing swipe machine without my knowledge19
                            Yahoo/inbox
                            • [protected]@icicims.com
                            To:[protected]@yahoo.com
                            Jul 6 at 12:48 pm
                            Dear merchant partner,

                            Thank you for writing to icici merchant services.

                            We have received your email, our team will review your message and respond back to you within 1 business day. If you have missed to mention your mid (Merchant id), tid (Terminal id) and relevant information, request you to share the details for faster resolution.

                            Now service @ your “fingertips” using our digital self-serve channel - mobile app.

                            With a simple click of a button raise requests for:
                            • terminal break down
                            • paper rolls
                            • payment advice / statements request

                            To download our mobile app type “ims mobile” on google play store or click on below links.
                            Android mobiles - https://goo.gl/xSzfz0
                            Ios mobile - https://goo.gl/Dtr1Zy
                            Windows phones - https://dev.windows.com/en-us

                            Sincerely,
                            Icici merchant services
                            The information in this message may be proprietary and/or confidential, and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify first data immediately by replying to this message and deleting it from your computer.
                            • sharmila venkatesh
                            To:[protected]@icicims.com
                            Jul 6 at 2:27 pm
                            Dear sir,

                            Find the enclosed

                            Mid no: [protected]
                            Tid no: 88264100

                            Please take an immediately action and reply me at the earliest.

                            Regards,
                            Sharmila. V
                            [protected]

                            Show original message
                            • [protected]@icicims.com
                            To:[protected]@yahoo.com
                            Jul 9 at 6:16 pm
                            Dear merchant partner,

                            Thank you for writing to us.

                            We have received your email & we are working on your query.

                            We shall revert to you shortly, we request your cooperation in this regard.

                            Regards,
                            Vinay tripathi
                            Icici merchant services
                            [protected]@icicims.com
                            Toll free:[protected] /[protected]
                            _

                            We are pleased to inform you that now you can also raise service requests directly through our mobile app.
                            To download our mobile app type “ims mobile” on google play store or click on below links.
                            Android mobiles - https://goo.gl/xSzfz0
                            Ios mobile - https://goo.gl/Dtr1Zy
                            Windows phones - https://dev.windows.com/en-us
                            Show original message
                            • [protected]@icicims.com
                            To:[protected]@yahoo.com
                            Jul 10 at 10:50 am
                            Dear merchant partner,

                            Please accept our apologies for any inconvenience caused to you in this regards.

                            We have forwarded your request for relationship/sales manager visit.

                            The reference number is 33658754, our relationship manager will visit on or before 16/7/2018.

                            We request your co-operation in this matter while we are striving to provide you a resolution at the earliest.

                            Regards,

                            Sidharath koley,
                            Icici merchant services
                            [protected]@icicims.com
                            Toll free:[protected] /[protected]
                            _

                            We are pleased to inform you that now you can also raise service requests directly through our mobile app.
                            To download our mobile app type “ims mobile” on google play store or click on below links.
                            Android mobiles - https://goo.gl/xSzfz0
                            Ios mobile - https://goo.gl/Dtr1Zy
                            Windows phones - https://dev.windows.com/en-us
                            Show original message
                            • sharmila venkatesh
                            To:[protected]@icicims.com
                            Jul 13 at 6:44 pm

                            Dear team,

                            Kindly update me the status of my complain. People are calling me just to ask what has happened but no one is giving me proper details of what action has been taken. Since, i am a female raising the complaint, you people don't want to take any action against my complain. I'm really upset the way you people are handling my issue.

                            Please let me know what action you have for misusing my organization.

                            With regards,
                            Sharmila. V
                            [protected]
                            Show original message
                            • [protected]@icicims.com
                            To:[protected]@yahoo.com
                            Jul 13 at 6:45 pm
                            Dear merchant partner,

                            Thank you for writing to icici merchant services.

                            We have received your email, our team will review your message and respond back to you within 1 business day. If you have missed to mention your mid (Merchant id), tid (Terminal id) and relevant information, request you to share the details for faster resolution.

                            Now service @ your “fingertips” using our digital self-serve channel - mobile app.

                            With a simple click of a button raise requests for:
                            • terminal break down
                            • paper rolls
                            • payment advice / statements request

                            To download our mobile app type “ims mobile” on google play store or click on below links.
                            Android mobiles - https://goo.gl/xSzfz0
                            Ios mobile - https://goo.gl/Dtr1Zy
                            Windows phones - https://dev.windows.com/en-us

                            Sincerely,
                            Icici merchant services
                            The information in this message may be proprietary and/or confidential, and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify first data immediately by replying to this message and deleting it from your computer.
                            • [protected]@icicims.com
                            To:[protected]@yahoo.com
                            Jul 15 at 4:11 pm
                            Dear merchant partner,

                            Thank you for your email.

                            We have received your email & we are working on your query.

                            Answering your query & resolving your issues is a top priority for us. We shall revert to you shortly; we request your cooperation in this regard.

                            Regards,
                            Mohsin shaikh
                            Icici merchant services
                            [protected]@icicims.com
                            Toll free:[protected] /[protected]
                            _

                            We are pleased to inform you that now you can also raise service requests directly through our mobile app.
                            To download our mobile app type “ims mobile” on google play store or click on below links.
                            Android mobiles - https://goo.gl/xSzfz0
                            Ios mobile - https://goo.gl/Dtr1Zy
                            Windows phones - https://dev.windows.com/en-us
                            Show original message
                            • [protected]@icicims.com
                            To:[protected]@yahoo.com
                            Jul 17 at 3:59 pm
                            Dear merchant partner,

                            We wish to inform you that as per request number 33658754 closed stating below comments.

                            Request you to please confirm.

                            Regards,
                            Sohail shaikh.
                            Icici merchant services
                            [protected]@icicims.com
                            Toll free:[protected] /[protected]
                            _

                            We are pleased to inform you that now you can also raise service requests directly through our mobile app.
                            To download our mobile app type “ims mobile” on google play store or click on below links.
                            Android mobiles - https://goo.gl/xSzfz0
                            Ios mobile - https://goo.gl/Dtr1Zy
                            Windows phones - https://dev.windows.com/en-us
                            Show original message
                            • sharmila venkatesh
                            To:[protected]@icicims.com
                            Jul 18 at 2:38 pm
                            Dear sohail shaikh,

                            How can you close the request number 33658754, i have made the complain and the person who spoke to me is asking me to call the toll free number and register the problem. It is icici and pine labs have issued the credit card machine without any verification putting me into the problem. When i ask the pine labs they are point hands to icici. I really don't no what to do please look into this issue and let me know what action has been taken.

                            With regards,
                            Sharmila. V
                            [protected]

                            Show original message
                            • [protected]@icicims.com
                            To:[protected]@yahoo.com
                            Jul 18 at 2:39 pm
                            Dear merchant partner,

                            Thank you for writing to icici merchant services.

                            We have received your email, our team will review your message and respond back to you within 1 business day. If you have missed to mention your mid (Merchant id), tid (Terminal id) and relevant information, request you to share the details for faster resolution.

                            Now service @ your “fingertips” using our digital self-serve channel - mobile app.

                            With a simple click of a button raise requests for:
                            • terminal break down
                            • paper rolls
                            • payment advice / statements request

                            To download our mobile app type “ims mobile” on google play store or click on below links.
                            Android mobiles - https://goo.gl/xSzfz0
                            Ios mobile - https://goo.gl/Dtr1Zy
                            Windows phones - https://dev.windows.com/en-us

                            Sincerely,
                            Icici merchant services
                            The information in this message may be proprietary and/or confidential, and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify first data immediately by replying to this message and deleting it from your computer.
                            • [protected]@icicims.com
                            Dear merchant partner, we wish to inform you that as per our records terminal has been applied by sasi kumar. Dear plutus team, kindly share the installation status for mid 75905002 tid 88264100. Regards, sohail shaikh. Icici merchant services [protected]@icicims.com toll free:[protected] /[protected] _ we are pleased to inform you that now you can also raise service requests directly through our mobile app. To download our mo
                            Jul 19 at 11:24 am
                            • [protected]@icicims.com
                            Dear merchant partner, please find the details below in trail mail for your reference. For any other clarification feel free to contact us. We will be glad to assist you. Regards, swati kaparwan icici merchant services [protected]@icicims.com toll free:[protected] /[protected] _ we are pleased to inform you that now you can also raise service requests directly through our mobile app. To download our mobile app type “ims mobi
                            Jul 20 at 10:30 am
                            • sharmila venkatesh
                            To:[protected]@icicims.com
                            Jul 20 at 2:00 pm
                            Dear team,

                            The terminal was applied by mr. Sasi kumar but in my shops name you have given the mid 75905002 tid 88264100.
                            Please check the slip it is in the name of sri ram oils and lubricants i'm the proprietor of this shop and i'm running is shop for past 14yrs where i have all the proof i'm the owner and proprietor of sri ram oils & lubricants. He has applied using my shop name address and my proprietor seal without my knowledge doing forgery and the staff of pine lab mr. Ramkumar also know this. How can you provide a machine without verifying whether that person is the proprietor.

                            Please can you'll provide me all the documents submitted to icici bank for providing this credit card machine. Because i want to check whether any other forgery has been don't by taking my shop documents. And let me know what action you'll are going to take regarding this issue.

                            With regards,
                            Sharmila. V
                            [protected]

                            Show original message
                            • [protected]@icicims.com
                            To:[protected]@yahoo.com
                            Jul 20 at 2:06 pm
                            Dear merchant partner,

                            Thank you for writing to icici merchant services!

                            This is to acknowledge that we have received your email with the above ticket id affixed in subject line. Please mention this ticket id in all your further email communications with icici merchant services.

                            While our team will review your message and respond back to you within 1 business day, request you to share your mid (Merchant id), tid (Terminal id) and relevant information if you have missed out on mentioning
                            Now with a simple click of a button, you can raise below requests on your finger tips:
                            • terminal break down
                            • paper rolls
                            • payment advice / statements request

                            To download our mobile app type “ims mobile” on google play store or click on below links.
                            Android mobiles - https://goo.gl/Ubqwvz
                            Ios mobile - https://goo.gl/Dtr1Zy
                            Windows phones - https://dev.windows.com/en-us

                            Sincerely,
                            Icici merchant services

                            The information in this message may be proprietary and/or confidential, and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify first data immediately by replying to this message and deleting it from your computer.
                            • [protected]@icicims.com
                            To:[protected]@yahoo.com
                            Jul 22 at 5:55 am
                            Dear merchant partner,

                            We apologize for the unpleasant experience.

                            We have forwarded your query to our boarding team to investigate thoroughly. However, our specialized team will strive to revert at the earliest.

                            Request you to check the status after 24/7/2018.

                            Looking forward for your co-operation to help us serve you better.

                            Regards,

                            Sidharath koley,
                            Icici merchant services
                            [protected]@icicims.com
                            Toll free:[protected] /[protected]
                            _

                            We are pleased to inform you that now you can also raise service requests directly through our mobile app.
                            To download our mobile app type “ims mobile” on google play store or click on below links.
                            Android mobiles - https://goo.gl/xSzfz0
                            Ios mobile - https://goo.gl/Dtr1Zy
                            Windows phones - https://dev.windows.com/en-us
                            Show original message
                            • sharmila venkatesh
                            To:[protected]@icicims.com
                            Jul 25 at 10:33 am
                            Dear mr, sidharath koley,

                            You have requested me to check the status after 24th but till now i didn't get any reply from your end. I'm really worried whether you people have taken this issue seriously or not.

                            Yesterday i have submitted my documents, that i'm the proprietor of sri ram oils & lubricants to your person

                            Mr. Karthick - manager
                            Icici merchant service
                            Malavika complex 2nd floor,
                            144/145, kodambakkam high road,
                            Nugambakkam, chennai.

                            Documents given

                            1. Certificate of registration tamilnadu
                            2. Gst registration certificate

                            I have proved i'm the owner. What are you people going to do. Please let me know what action has been taken.

                            With regards,
                            Sharmila. V
                            [protected]

                            Show original message
                            • [protected]@icicims.com
                            Dear merchant partner, thank you for writing to icici merchant services! This is to acknowledge that we have received your email with the above ticket id affixed in subject line. Please mention this ticket id in all your further email communications with icici merchant services. While our team will review your message and respond back to you within 1 business day, request you to share your mid (Merchant id), tid (Terminal id) and relevant information if you have missed out on mentioning now with a simple cl
                            Jul 25 at 10:34 am
                            • [protected]@icicims.com
                            To:[protected]@yahoo.com
                            Jul 25 at 12:17 pm
                            Dear merchant partner,

                            Thank you for your email.

                            We have received your email & we are working on your query.

                            Answering your query & resolving your issues is a top priority for us. We shall revert to you shortly; we request your cooperation in this regard.

                            Regards,
                            Riya lanjekar
                            Icici merchant services
                            [protected]@icicims.com
                            Toll free:[protected] /[protected]
                            _

                            We are pleased to inform you that now you can also raise service requests directly through our mobile app.
                            To download our mobile app type “ims mobile” on google play store or click on below links.
                            Android mobiles - https://goo.gl/xSzfz0
                            Ios mobile - https://goo.gl/Dtr1Zy
                            Windows phones - https://dev.windows.com/en-us
                            Show original message
                            • sharmila venkatesh
                            To:[protected]@icicims.com
                            Jul 26 at 1:54 pm
                            Dear team,

                            From july'6th till now im cooperating with you'll, it is more than 3 week u people are not able to solve this issue, is that so difficult to sought out this issue / trying to avoid / post pounding this issue. I can't wait i have given enough time for you'll please solve this immediately and let me know what action has been taken against this issue.

                            With regards,
                            Sharmila. V
                            [protected]
                            +1 photos
                            Sep 1, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 27, 2018
                            ICICI Bank Customer Care's response
                            Dear Sharmila.V,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              C
                              CHINMOY DAS das
                              from Kolkata, West Bengal
                              Jul 27, 2018
                              Resolved
                              Report
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                              Resolved

                              Address: Hooghly, West Bengal, 712203
                              Website: WWW.ICICIBANK.COM

                              Pl send address where i send my bond certificate to you bondholder no 0000001 certificate no 4696 no of bonds one distinctive no[protected] chinmoy das [protected] address 64/a raja ram mohon roy sarani po serampore dt hooghly 712203 email [protected]@yahoo.com. the certificate matured on 01/01/2018 and issue date 01/07/1999 this policy is money multiplier bond private placement series R/BPN/99/1
                              Sep 6, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 27, 2018
                              ICICI Bank Customer Care's response
                              Dear Chinmoy Das,

                              We have made a note of your concern. Our official will get in touch with you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                Sneha Khaitan
                                Jul 26, 2018
                                Resolved
                                Report
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                                Resolved

                                Address: 380015

                                Hello,

                                I don't know from where to start about my experience with ICICI.

                                In last one month, you have broken my account privacy by giving details to third party about my loan and credit card. You have miscommunicated about my foreclosure charges for personal loan (I paid 5.9% instead of 2.5 due to your error). And icing on cake is you are not issuing NOC for a car loan I have already paid for.

                                I am not sure how you make customer efforts minimal and how is it "khayaal apka".

                                Appreciate a quick reply and action with callback.

                                Regards,

                                Sneha.
                                Aug 28, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 27, 2018
                                ICICI Bank Customer Care's response
                                Dear Sneha,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a58lu7) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                I have written 100 emails from 25 June
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                                  S
                                  Somashekar y
                                  from Gurgaon, Haryana
                                  Jul 26, 2018
                                  Resolved
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                                  Resolved

                                  amount lien due to name mismatch

                                  Address: 560070
                                  Website: [email protected]

                                  Dear team, this is with regard to the neft transaction done on 11/06/2018 for ₹13440/- the transaction was not successful as the beneficiary name is wrong below the details remittar bank-kotak mahindra bank. Remittar name-foiwe global solution. Beneficiary name:somashekar y beneficiary bank:icici bank jayanagar 7th block. Ifsc cofe:icic0000251 the amount is still showing as the lien amount although the remittar got credited to his account...
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                                  K
                                  Kumud Nagar
                                  from Sagar, Madhya Pradesh
                                  Jul 26, 2018
                                  Resolved
                                  Report
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                                  Resolved

                                  Address: Indore, Madhya Pradesh, 452016

                                  My daughter sagrika nagar have saving a/c [protected] with icici bank, malav parisar br. Indore.
                                  Her a/c showing linked to aadhar in uid website & same confirmed with be alos. Her adhar linked to npci server by bank on12 th june.
                                  She is unable to receive scholarship from government as it is showing transfer failure due to account not mapped to iin & not linked to npci server.
                                  Pls do link her account with npci & resolve problem.

                                  Brgds kumud nagar [protected]
                                  Aug 26, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 26, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Kumud Nagar,

                                  We will have our official get in touch with you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    R
                                    rahulguj
                                    from Gurgaon, Haryana
                                    Jul 25, 2018
                                    Resolved
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                                    Resolved

                                    Address: New Delhi, Delhi, 110063

                                    Hi sir/mam
                                    This is to inform you that i have applied credit card of your bank and same will be delivered on 25/07/2018. My concern is that i have applied for icici coral contact less credit card but i received platinum chip credit card on my address. So pls change this mistake done by you as soon as possible.
                                    Your valuable customer
                                    Rahul kumar
                                    +91-[protected]
                                    Aug 26, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 26, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We will have our official get in touch with you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    I made transaction on 19th july 2018, it said transaction as failed. So i made transaction for the second time, but amount got debited twice
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