ICICI Bank Complaints & Reviews

Pooja Tenguria

Fri, Feb 2, 8:37 PM

to me
Dear Sir,

We refer to your e-mail dated February 1, 2018.

We are currently working on your complaint and will need some more days. I request you to allow me time till 21:00 hrs. of February 6, 2017 to update you on the same.

We look forward for your co-operation in the interim.

Sincerely,

Pooja Tenguria
Senior Management Desk


NEVER SHARE your OTP, CVV, URN, User ID, password with anyone, even if the caller claims to be from ICICI Bank, Bank employees will never ask you for these details. Please safeguard these account details as sharing it can lead to unauthorised access to your account.

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-----Original Message-----
From: Kumaravel N ([protected]@gmail.com)
Date: Thursday, February 01, 2018 09:27 AM
To: senior.[protected]@icicibank.com (senior.[protected]@icicibank.com)
Subject: Re: 'ICICICARE=[protected]' IICI

Dear Team,

There is no proper solution from your end.

Kindly confirm whom should be the point of contact for consumer compliant notice notification.

Please confirm as soon as possible.

Thanks,
Kumaravel
[protected]

On Tue, 30 Jan 2018 at 8:02 PM, Kumaravel N wrote:

Hello Team,

Kindly share the end user details like Name and address I will collect it personally.

To say this not required 10 days time for you.

Please confirm with your final statement on this case to proceed further.

It is your mistake and inability to refund my money as per your bank process.

Thanks,
Kumaravel
[protected]

Name: nimesh parekh/tejal parekh

Home loan: lbmum[protected]

Top-up: lbmum[protected]

Sanction date:[protected]

Actual disbursal:[protected] at 1.00 pm

Sanction shown on:[protected] after disbursal

Closure date:[protected]

Property owner: nimesh parekh and tejal parekh

Co-borrowers added by icici bank: ramila parekh, nimesh...

I have icici bank saving account. Without my knowledge debited 10, 000 rupees from account (5 transaction). I haven't received otp as well haven't created 3d secure pin. This transaction done by 29th july 2018 but i got sms 29thjuly2018 (Dear customer txn of inr 2, 000.00 done via debit card of acct. Xx5914 on 30-jul-2018) after received this message i called customer care they were telling that transaction done by second authentication (3d secured pin) and they told to me file fir in cyber crime).
I have filed fir in crime and sent acknowledgement to icici customer care.
They investigated and concluded transaction done by second authentication (3d secured pin) closed ticket.

Still i don't how 3d secured pin created without my knowledge. I'm afraid keep money into my icici bank this may will occur again.
I'm very unhappy with icici bank services.
Please provide solution asap.

My pran no[protected]
Name :- Amar Bhuibhar
Account no[protected]
Branch, Durga chowk, Akola-444001
Maharashtra

I so many times contacted local branch on phone nd personally for information regarding NPS account every time they told me, we will inform you shortly . Then I thought register my complaint on ICICI bank website here i got answer, for your concern you have to call customer service no
My query is remain unsolved
Anyone is able to help me out

My savings account number is Rohit Malviya[protected], Inore Patel Nagar Branch. In account details option passbook is active instead of e-statement and your well-qualified staff either both Mahalaxmi Branch or Bengal Square Branch or Patel Nagar Indore branch or even your customer care representatives team are "unable to change it from passbook to e-statement option." I have already visited these branches 4-5 times called their staff over phone multiple times every other day morning to evening as per their request but they are not taking it seriously and it has been over a month now I have to file my income tax return and your staff is just not at all taking the matter seriously and I am unable to get my bank statement till date.
Its high time please get it done ASAP otherwise I will take necessary course of action against the bank as I have all the records of calls and messages and mails and personal visits to your branches. Its highly disappointing that a multinational brand staff being so careless end-to-end with customer.

We had received a debit card for opening a new bank account last year.
We didn't utilize it from date we received till now, since it was not required.
But now an amount was deposited and they had charged some amount. Regarding this we questioned and they were saying it was been deducted for no transaction done by the debit card so they had charged it seems. If you are providing card and expect a transaction if we don't then bank will deduct money without any intimation to customers. Then provide a call or sms alerting the customer do debit card transaction using our icici bank debit card else we will charge you from the money in your account.

Hi,

I wish to deactivate your services.
I have emailed regarding the same to [protected]@mail. Oneassist.in multiple times to do so but am still receiving renewal and auto-deduction messages and emails.
Kindly act at the earliest and also initiate refund.
Request you to not indulge in such activities in the future.

My customer id is : 2553880
Email id : [protected]@gmail.com

Every year in the month of august, a service charge for cpp has been debited from my bank a/c in icici bank.
Requested for stopping further debit of any such amount from any of my a/c in icici bank and refund my amount to my b. A/c.
I have received cpp-sr[protected]renewal message on today 17/08/2018 for service charge 1, 649.00, i need my money and stop this service[cpp]

Already raised sr[protected], but it was closed without resolving properly. Hence raised new sr[protected].
Amt was debited from my account with ref id, how can you simply close my sr by replying declined by merchant..?
Who has taken my amount.
As my banker you have to answer it..
My amount was debited and u jave the ref no through which it got debited. How can merchant decline that...
Your reply is gross irresponsible. And without intimating me you have gone to the extent of debiting my credit card by saying reversal of amount. Who permitted you to do that. Is this the way you behave with 8 years old customer..? Iam going to sue you for this. Kindly note.

Regards
Prashanth reddy kv

This month in august 2018 i got a call from icici bank credit card department her name was priyanka and telemarketing number was[protected].
They told me to submit all the kyc required for the credit card. They sent a person for the collection and signing of the icici credit card application form. The same was given to them on 6th august 2018. Since then there is no response on the status of my application one month has passed even not able to track my application online.

Also the number above is coming switched off indicating some fraudulent activity.
My concern is if they misuse my details i request icici bank to take an strict action.

We have current account in the name of "kalyan sai agencies" tadepalligudem.

Sub:-we are facing lot of problem with the staff. Regarding cash deposit and r. T. G. S. (A/c no :[protected]Cust id :[protected]

For example today we can r. T. G. S for the amount of 3, 70, 000.00 (Three lakh seventy thousand).
It has not done.. When we ask the staff there is no proper response. This is not the first time. So kindly resolve my problem as soon as possible. Other wise i have no patience to be with icici bank.
I hope you resolve my problem.

Yours sincerely,
Kalyan sai agencies,
Mobile no : [protected]

I have a bank account in icici bank in navi mumbai.

My last name is incorrect in icici bank.
As per bank document my last name showing vvas.. Instead of vyas. I want to update my last name so that i can proceed my further transactions without any interruption.
Kindly update my name.

Please refer my details below-
1) account number[protected]
2) name-naresh vyas
3) mobile - [protected]

Thanks in advance
Regards,
Naresh vyas

Today i got a mail, also an sms on my mobile which says :

"dear customer,

Greetings from icici bank.

The card - atm / debit chip upgrade for your account xx0xxxx is ready to be shipped. We will notify you after it is dispatched from the local hub.

Now get digital convenience with imobile app and internet banking. Access a host of services like generate pin, re-issue debit card, order cheque book, view/ download statements and much more. To know more, visit www.icicibank.com/bankdigital.

Looking forward to more opportunities to be of service to you.

Sincerely,

Customer service team
Icici bank limited"

I have never requested for debit card upgrade. Why am i receiving this mail?

I haven't subscribed to my money service but still anual fee for bil/[protected]/mm jul18-jun rupees got deducted. Most annoyingly i can't even find 'unsubscribe' in the my money console.. Please unsubscribe me from my money service and pay back my
Money.

Details: bil/[protected]/mm annual fee jul18-jun

I haven't subscribed to my money service but still anual fee for bil/[protected]/mm jul18-jun rupees got deducted. Most annoyingly i can't even find 'unsubscribe' in the my money console.. Please unsubscribe me from my money service and pay back my money.

Details: bil/[protected]/mm annual fee jul18-jun
Amount deducted: rs:354

Dear team,

My employee ID is 336417. I have requested requested for reliving letter many time but they haven't responded.i left ICICI bank in March 2018 then my March salary not credited then I have mailed them, the team said there is recovery of laptop 22000 because last working day I have not handed laptop then I went branch and on system handed to my branch manager after that in June my salary credited then in June again comes a recovery letter of 22000 of laptop I have mailed many time but the team not responded and raised many SRs also .I need my relieving letter on urgent basis as I got selected in other company and they are asking for relievng letter otherwise they will hire others.kindly help me out

I paid my bike insurance premium on 16th Aug 2018 through UPI. Although the amount of rs 1108.10 was deducted from my bank account, but the insurance premium has not been done neither the amount was refunded.
so kindly refund my money as soon as possible My Transaction details are mentioned bellow

FROM: SUMANTH C M ([protected]@upi)
To : Indiaideas ([protected]@icici)
UPI Transaction ID :[protected]

So I applied for a loan with ICICI after promising that the whole process would take no more than a week, The documents submission and physical verification were quick but after that officials from ICICI started asking for multiple documents for proof of address.
after 1 week, the loan was approved agreement was signed and cheques were handed over and officials promised that disbursement would not a take one day.
Its been close to a month now, still the disbursement was not processed with multiple promises on day to day basis and today the manager from ICICI after calling him for 2 weeks responded saying that E Aadhar would not be accepted as proof of Identity alternatively I also submitted my SSLC marks card and Voter ID (spelling mistake, but submitted the affidavit for the same)
There is still no resolution for the same and even after a month, there is no clarity.

Hoping someone from ICICI sees this and solve the Issue.

Dear sir,

My account got debited with 413 ecsrtnchg on 8 may 2018 with sr[protected] twice time a day.
And again it debited with 472 on dated 15 june 2018,.
Didn't know what is this actually, why this amount debited and didn't got text message about it.

If you have any idea about this please mail me on [protected]@gmail.com

Thanks in advance

Nadeem

Hi All, I'm Rajib and I was charged 797.68 at 12.32. I recieved a msg at 12.32 on 16th August 2018, saying

"dear customer you have made a debit card purchase of inr. 777.40 on 16th August 2018, Info. Msi*digital riv."

When i went on google and typed msi digital riv, i was shocked to see so many complaints against icici digital riv.

When I raised the dispute with icici bank, I was suggested to...

Booked& cancelled tickets IRCTC. On 31st july 2018. Transaction id [protected]. The refund id [protected]. The booked amt 3350& refund amt 2970. Pnr no [protected]. Train no 16352. Please refund d amt.& inform to my email [protected]@gmail.com.Thank you for your response. Hope you will solve the problems. Give me your customer care number. THANKS.