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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 556

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rajkumar74
from Mudigere, Karnataka
Jul 11, 2018
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Hello,
on 7nth july 2018 at 11.40am i sent 349 Rs to [protected]@icici through my upi for recharging my jio sim -[protected].But i didn't get any plan.
i did this process by my jio app and again payment was done through bhim app from my upi id.
because of not activating plan i couldn't make call now by my mobile.
plz resolve this problem as soon as.OR
take the action to refund my money.
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    Rahul Wardhan
    from Patna, Bihar
    Jul 11, 2018
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    Address: Samastipur, Bihar, 848101
    Website: NIOS Via Eazypay ICICI

    Dear Sir/Ma'm,

    I would like to inform you that I had done the Payment at NIOS Deled (Secretary NIOS New Delhi) for Enrollment number-[protected] on 04/07/2018
    Amount-Rs 6010 (Transaction ID-[protected]) but it showed transaction error but the amount was debited from my Account.
    Due to this I again did payment on 06/07/2018 of same Rs 6010 Transaction ID-[protected]) for the same enrollment Number.This is showing on the NIOS portal as it was successful & the amount was deducted from my Account.
    Both the payments was made through my SBI Net Banking.
    So, Please refund my Rs 6010 which showed error for Transaction ID-[protected] as soon as possible
    ICICI Bank customer support has been notified about the posted complaint.
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      P
      pradeepguthe
      Jul 11, 2018
      Resolved
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      Resolved

      Today I have received email from ICICI saying, "if my payback account is inactive for 24 months, then they will charge me a penalty".

      First, they created payback account without asking me. Provided payback reward points. But I'm do have other important work, so did not get time to look into it.

      How can ICICI charge for payback account if it is inactive? I take this as a threat to forcefully use their service for shopping. This I think not right.
      Aug 11, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 11, 2018
      ICICI Bank Customer Care's response
      Dear pradeepguthe,

      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a57lhz) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Jul 12, 2018
      Updated by pradeepguthe
      Email sent today. Pl check n revert ASAP.
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        Prashant Dhadke
        from Mumbai, Maharashtra
        Jul 11, 2018
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        Address: 421004

        Cyber fraud of Rs. 76000/- has been done on my ICICI bank account the details are as follows, on 07/05/2018 in the morning I receive a call from phone number i.e [protected] saying that my Aadhar card is not linked with Airtel i.e [protected] so u have to reply the receive message on 121 customer care of Airtel, I have send the message to 121 Airtel customer care after some time my mobile network has gone. In the afternoon I have called the same number and told him that still my mobile is not having network so he reply me that it will take 24hrs to activate. On 08/05/2018 I was not having any mobile network service on my phone from Airtel . On 09/05/2018 when I visited the Airtel gallery in Kalyan they told me it was fraud call and my number was activated in other sim card and the fraud Sim card use no. is[protected] which was activated on 07/05/2018. immediately I have terminated the service of that number and taken a new sim card from the Kalyan Airtel Gallery, when I checked all by banking account I found my ICICI bank account was not working then I visited the ICICI bank ATM, their I found my card is blocked and I was not able to do any kind of transaction, immediately I have call the ICICI bank customer care their I found my Rs.76000/- has been withdrawal on 08/05/2018 through 2 mode of transaction one of Rs. 55000/- and second Rs. 21000/- by using internet banking and using the OTP from my Airtel number which has been hacked on 07/05/2018.
        ON 15/5/2018 ICICI bank has deposited Rs. 76000/- in my account but it was just a leger balance i cannot withdraw that amount, then ICICI bank took 1 month time to investigate the entire process and on 14/06/2018 they withdraw the Rs. 76000/- from my account and said it was a legal transition.
        But as per the RBI guideline any fraud transition happen and we inform the bank with 3 days time the bank is liable for the fraud transition
        Need you help to solve the fraud happen to me.
        ICICI Bank customer support has been notified about the posted complaint.
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          H
          hemini
          from Gurgaon, Haryana
          Jul 11, 2018
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          I am a ICICI bank credit card holder.my credit card number ending :8007. I am not interested about this service and i don't wont this membership any more .so please cancel my membership.

          one assist Relationship Number:2430376,
          Plan Name: Enhanced WA Power Single Pan
          Validity: 23/07/2018
          mobile number:[protected]
          cradit card number ending: 8007
          ICICI Bank customer support has been notified about the posted complaint.
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            S
            Sudha Saraswat
            from Udaipur, Rajasthan
            Jul 11, 2018
            Resolved
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            Resolved

            Address: Alwar, Rajasthan, 301019

            Sir i have withdraw 5000 rs. From icici atm in bhiwadi i found a soiled note of 500, so i reached at icici bank bhiwadi to. Change this note. And i told them to change note and in proof i present atm wirhdraw slip but they didnot give responce and told me that we didnot feed this type of note and dinied totaly to change the nota so i request to you to do needfull .
            Regards
            Gaurav saraswat
            No. [protected]
            Aug 11, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 11, 2018
            ICICI Bank Customer Care's response
            Dear Sudha Saraswat,

            Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              N
              Niesha Mahajan
              from Delhi, Delhi
              Jul 11, 2018
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              Address: 122001

              I have recharged my JIO phone number[protected] with my JIO app on 10/7/2018 through payment gateway upi [protected]@icci transaction id ICI26aa[protected]b7a0e68a42f96b8be7 .

              Amount has been debited from my bank account but no recharge has been done to My number.

              I request you to see that the recharge is done immediately or return my amount Rs399/

              Please find the attached screenshot of transaction ID
              +1 photos
              Mene my jio App se recharge ke liye you ka istemal kiya jab you pin dala to payment ke liye india [protected]@icici ki tarf se request Aayi mene phonePe se 349 pay kar diye magar abhi tak mujhe recharge nahi mila karupiya iska samadhan kare

              money deducted from bank but did not receive any recharge on my no. - Comment #3184689 - Image #0
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                M
                manish8773
                from Mumbai, Maharashtra
                Jul 11, 2018
                Resolved
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                Resolved

                Address: 500072

                Dear Sir/ Ma'am,
                I am Manish Bhatt, having a saving account in your bank at Saket branch, Delhi. My account no. is[protected]. My freind deposited 1200rs. on 11th July 2018 . You have deducted 1&&rs. as ANW charges. The guy who opened my account told me that till 50, 000rs. there will be no charges and you can have N no. of transactions from outside the city but within India, because it is so called nationalised bank. So please do take correct action against those people because I think they are spoiling the image of the bank and reverse my money as soon as possible.

                Manish Bhatt
                [protected]
                [protected]@gmail.com
                Aug 11, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 11, 2018
                ICICI Bank Customer Care's response
                Dear manish8773,

                We regret the inconvenience caused. Our official will get in touch with you.

                Regards,
                ICICI Bank Customer Service Team
                I have already raise a complaint to cancel this plan.Now they deduct an amount of Rs.1899 from my account.I don't want this.

                Please deactivate this plan and refund my money back as soon as possible.

                Plan ID: SR[protected]

                Thanks,
                Muthulakshmi Balasubramanian
                ICICI Bank Customer Care's response, Jul 11, 2018
                Verified Support
                Dear Muthulakshmi Balasubramanian,

                We regret the inconvenience caused. Our official will get in touch with you.

                Regards,
                ICICI Bank Customer Service Team
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                  J
                  Jkaur12
                  from Gurgaon, Haryana
                  Jul 11, 2018
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                  Address: 122001

                  I raised request for the credit card online where it showed me that I am illegible for lifetime free coral card. The request was raised on 14th May, 2018 and I also received an email regarding the confirmation. After that, there was some technical issue on their website and they asked me to submit the docs. I did the same.

                  Now the card I received is Platinum card ( which I was using earlier also). And they are denying to issue Coral credit card. Tried to contact customer care many a times but they are not taking this matter seriously.
                  ICICI Bank customer support has been notified about the posted complaint.
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                    H
                    Harivkvr
                    from Mattanur, Kerala
                    Jul 10, 2018
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                    Address: 673611

                    Dear Sir,
                    Iam a ICICI Bank Customer with A/c No:[protected]. This is a salary account. In this a/c put an amount to this account. After putting the amount they deducted a 500 rs to my account for atm card. No problem for that but i didn't got any messages from icici bank. Then i gave a cheque for someone because i dont know about the deduction. Then they also deducted the cheque bouncing charges it is rs 481.. Also i didn't get any messages ... Then i call the customer care and asked about the security about the bank account they told me that you must check the balance through app or atm... Please make a solution for this...
                    ICICI Bank customer support has been notified about the posted complaint.
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                      M
                      Mohan N V
                      from Bengaluru, Karnataka
                      Jul 10, 2018
                      Resolved
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                      Resolved

                      Address: 400072

                      Hi Team,

                      ICICI Bank officials opened my account without my knowledge.

                      Now that I've been charged Rs. 1600+ for 2 years, that I'm unaware.

                      I request to CLOSE MY ACCOUNT making sure I won't be paying any charges over demat services which I'm not aware. CLOSE IT ASAP.

                      Demat Account : 16014301XXXXXX82
                      Linked Mobile Number : +91 [protected]

                      Regards,
                      Mohan N V
                      Aug 13, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 11, 2018
                      ICICI Bank Customer Care's response
                      Dear Mohan N V,

                      We regret the inconvenience caused. Our official will get in touch with you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Jul 11, 2018
                      Updated by Mohan N V
                      Not resolved and nobody called.
                      Jul 12, 2018
                      Updated by Mohan N V
                      Please let me know how to contact ICICI representative to solve my issue.
                      Jul 18, 2018
                      Updated by Mohan N V
                      Still Not Resolved. Please let me know the update on this.
                      Jul 27, 2018
                      Updated by Mohan N V
                      Not resolved yet.
                      My account has been debited twice by Rs 413 although its a privilage account where these sort of things should not happen. Please resolve this asap
                      ICICI Bank Customer Care's response, Jul 11, 2018
                      Verified Support
                      Dear Tanayshri,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a57kta_aaaa) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        M
                        Manishkadyan
                        from Ambala, Haryana
                        Jul 10, 2018
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                        Address: Panipat, Haryana, 132103

                        I receive a call from icici office from mumbai and they just tell about their policy and said tell your name to other person who call you and deduct 1800 rupees from my account . I tried to call CUSTOMER CARE and computer said you have reached your daily call limit, what a ### means one call in a day i think i have to switch my account from icici to another.
                        ICICI Bank customer support has been notified about the posted complaint.
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                          S
                          Siddharth1122
                          from Noida, Uttar Pradesh
                          Jul 10, 2018
                          Resolved
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                          Resolved

                          Address: 208007

                          Dear Sir/Madam,
                          We already paid total outstanding amount of credit card & we cancelled the same but till yet we have received the message that Rs. 2055 amount has been outstanding on June month. Can you explain it when we already paid total outstanding amount of June month before bill issued & cancelled credit card by phone banking officer . So, why credit card department issued bill to us.
                          We request you to please reverse this charges in my credit card account & fully closed my credit card at earliest possible.

                          Kindly look into do the needful on priority basis.

                          Regards
                          Siddharth Dwivedi
                          Mob No. [protected]
                          Aug 10, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 10, 2018
                          ICICI Bank Customer Care's response
                          Dear Siddharth,

                          We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          On 4th July 2018, I received a message stating that my One assist Plan had been renewed.
                          I don't want to renew the the plan. So kindly deactivate the plan at the earliest and refund the amount .

                          Regards
                          Mousumi Bakshi
                          Plan ID SR[protected]
                          ICICI Bank Customer Care's response, Jul 10, 2018
                          Verified Support
                          Dear Mousumi Bakshi,

                          We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          I made a payment of rs.6060 in favour of Maharabam Eliza bearing enrollment no. [protected] under for Nios deled program 2nd year admission fee for session 2017-19. But the payment status is not changed till now. The payment is done on POS-[protected] and transaction id[protected]. Date-4/7/2018
                          ICICI Bank Customer Care's response, Jul 10, 2018
                          Verified Support
                          Dear Kajam Prem,

                          We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a57icg_001) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Mene diesel bharvaya tha account me se debit ho gaye pr transaction success nhi hua.16 May 2018 no.please solve my dispute matter. My rupees was 694.75
                          Hello Sir,

                          My 883 rs is deducted from icici account as a DCardfee0039MAY18APR19+GST. Can you tell me why its above 250 as per standard its around 250 + GST.
                          Sanchore dist-jalore (rajsthan)
                          34041
                          Mo-[protected]

                          बैक मे खाता नही खोला जा रहा है
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                            J
                            Jkaur12
                            from Gurgaon, Haryana
                            Jul 10, 2018
                            Resolved
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                            Resolved

                            Address: Gurgaon, Haryana, 122001

                            Hi,
                            From my account, there was an deduction of INR 29.50 TWICE without any reason...it was described in the statement as ATMDEC CHG.From Internet i found that this charge was due to ATM's not having enough cash whereas I have enough cash in my account.
                            .And how come this charge can be levied to me.That's the problem with the ATM right...Please do resolve it.
                            Aug 13, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 10, 2018
                            ICICI Bank Customer Care's response
                            Dear Customer(Jkaur12),

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a57icn) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Dear sir/madam i have made payment to nios of 6010 rupeess. The payment was deducted from my account but payment on nios site shows payment not complete . I got massage from icici bank:-
                            dear sir/madam, you have made a payment of rs. 6010.00 to secretary nati inst open schooling nios vide eazypay refeence id [protected].
                            ICICI Bank Customer Care's response, Jul 10, 2018
                            Verified Support
                            Dear Customer,

                            We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a57icn_01) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Dear team

                            Without inform to me your delivery person below message sent by you

                            Your any contact details not available on your site

                            Please contact below no

                            [protected]/[protected]

                            Dear Customer, Blue Dart were unable to deliver Shipment AWB[protected] from ICICI Bank. To update your address, please call ICICI Bank Customer Care
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                              Sahithi Kathi
                              from Hyderabad, Telangana
                              Jul 10, 2018
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                              Dear Madam/Sir,

                              I have added a new payee in ICICI bank (A/c[protected] with below details

                              Bank: ANDHRA Bank
                              IFSC code :ANDB0000816
                              BRANCH: KUNKALAMARRU
                              NAME: KATTEMPUDI MAHESH
                              A/c: [protected]

                              There is type error in account number (big number). However Payee got confirmed where as right A/c is : [protected]

                              My First question is why payee got confirmed

                              I have done transfer for 2000/- on june 28th 2018.

                              While doing fund transfer it should fail, but it succeeded. When you are relying on only account number then why do you need all other details.

                              I have contacted ICICI branch manager, there is service request# SR[protected] raised but So far I have not got my money back.

                              Could you please return my money as soon as possible. If this is not going to happen I will have to proceed with Banking OMBUDSMAN /legal.

                              Thanks
                              Sahithi
                              +1 photos
                              ICICI Bank customer support has been notified about the posted complaint.
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                                Vasanthan Muthukumar
                                from Chennai, Tamil Nadu
                                Jul 9, 2018
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                                Hi Team, My Saving Account Number[protected]VASANTHAN) had some deduction from May 2018 for MAB Charges + Service Tax worth of 1803.04 totally.

                                07 May 18 - Rs 502 + GST
                                05 Jun 18 - Rs 501 + GST
                                19 Jun 18 - Rs 525 + GST

                                Yesterday I got a call from ICICI customer care, someone said that there minimum balance of 5000, thats why amount deducted from the account. We are from middle class, If I know that time itself I will draw all my money & close it.I requested you to please refund me my 1803.04 Rupees to my account.
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  Sathi143
                                  from Bengaluru, Karnataka
                                  Jul 9, 2018
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                                  Address: Bangalore, Karnataka, 560037
                                  Website: www.icicibank.com

                                  Hi sir,
                                  I am uday here. My complaint is regarding the 'credit card amount outstanding' in the bill it was showing. i have done the transaction at flipkart and the transaction worth price is 9999 on may 2nd. due to some internet issue the payment gateway is pending and amount debited from my credit card account still i didnt get refund to my credit card. and also there is no proof and no 'transaction id' is generated and i didnt get any mail regarding that amount but the statement it self showing outstanding and they are charging interest on that forcing me to pay. i have every thing proofs and mail proof from flipkart side that they haven't receive the money to flipkart and to vendor. but ICICI bank side debited money and asking me to pay with interest. and i have contacted the icici team many times got escalations but no proper response from their side. So i request you to please resolve my issue regarding credit card outstanding amount. and i got mail proof from flipkart side that they didnt receive amount from ICICI bank to vendor or flipkart and 'find the below attached mail proof from flipkart'. So finally i request you to get back my money to my credit card account including interest charges as soon as possible.
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                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    P
                                    pankaj barnan
                                    from Delhi, Delhi
                                    Jul 9, 2018
                                    Resolved
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                                    Resolved

                                    Address: 736159

                                    Name - Jayanta Basak
                                    Enrollment Id - [protected]
                                    Transaction Id- TRANSFER/[protected]CITRUS/EAZYPAY[protected]
                                    An amount of Rs 6010.00 deducted on 19.06.2018, in respect of payment 2nd year Dl.Ed. registration, but payment status is showing not payment, and amount is not also.
                                    Thus you are requested to refund the said amount
                                    Please take necessary action.
                                    Aug 13, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 09, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Pankaj Barnan,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a57fzw) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    For automatic attempts by online parties, my account is debited multiple times in the name of POSDEC Charges. It makes an arguable sense when the POS is a physical one. But for online attempts, which happen without the account holder's notice, how audacious it is to incur charges?
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                                      A
                                      Amar1983
                                      from Jammu, Jammu and Kashmir
                                      Jul 9, 2018
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                                      Address: Jalandhar, Punjab, 144026
                                      Website: gmail

                                      I am bank holder of ICICI bank but i have faced some problem from customer care. They not give any solution of queries.
                                      I have query, My account balance showing Rs.1361 dated[protected] but when i withdraw from ATM its showing insufficient fund and I call to customer care and they said that lien on your saving account due to Gold loan with amount of Rs.1990/-. I have cleared my gold loan in last year in month of July 2017 and now bank lien on my saving account and and i confirm solution from your customer care executive and he said that contact with branch where gold loan taken.Its not possible for me contact with branch and today Rs.1999/- deduct from my account without any intimation.
                                      So request to look into this matter and confirm the same on priority basis.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Jul 09, 2018
                                      Updated by Amar1983
                                      ICICI Bank — not received feedback from customer care

                                      1 Review
                                      Amar1983 on Jul 9, 2018 Mark as Resolved

                                      I am bank holder of ICICI bank but i have faced some problem from customer care. They not give any solution of queries.
                                      I have query, My account balance showing Rs.1361 dated[protected] but when i withdraw from ATM its showing insufficient fund and I call to customer care and they said that lien on your saving account due to Gold loan with amount of Rs.1990/-. I have cleared my gold loan in last year in month of July 2017 and now bank lien on my saving account and and i confirm solution from your customer care executive and he said that contact with branch where gold loan taken.Its not possible for me contact with branch and today Rs.1999/- deduct from my account without any intimation.
                                      So request to look into this matter and confirm the same on priority basis.
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                                        A
                                        Anonymous Mousse
                                        from Mumbai, Maharashtra
                                        Jul 8, 2018
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                                        Address: Mumbai City, Maharashtra, 400016

                                        Kindly note spammers who are stealing money from customers by taking ICICI Bank employees.They are calling customers randomly and engaging in loan facility without any reason. They are like terrorist who are terrorising people everyday on phone. How do they get our numbers please do something and arrest these goons before they illegally transfer people money into their account and use it for terror activities.

                                        Pooja Personal Loan Dpt [protected]
                                        Worg [protected]
                                        ICICI [protected]
                                        HDFC [protected]

                                        These are blacklisted numbers and marked spam by many people I wonder why they are still harassing people.
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