Cyber fraud of Rs. 76000/- has been done on my ICICI bank account the details are as follows, on 07/05/2018 in the morning I receive a call from phone number i.e [protected] saying that my Aadhar card is not linked with Airtel i.e [protected] so u have to reply the receive message on 121 customer care of Airtel, I have send the message to 121 Airtel customer care after some time my mobile network has gone. In the afternoon I have called the same number and told him that still my mobile is not having network so he reply me that it will take 24hrs to activate. On 08/05/2018 I was not having any mobile network service on my phone from Airtel . On 09/05/2018 when I visited the Airtel gallery in Kalyan they told me it was fraud call and my number was activated in other sim card and the fraud Sim card use no. is[protected] which was activated on 07/05/2018. immediately I have terminated the service of that number and taken a new sim card from the Kalyan Airtel Gallery, when I checked all by banking account I found my ICICI bank account was not working then I visited the ICICI bank ATM, their I found my card is blocked and I was not able to do any kind of transaction, immediately I have call the ICICI bank customer care their I found my Rs.76000/- has been withdrawal on 08/05/2018 through 2 mode of transaction one of Rs. 55000/- and second Rs. 21000/- by using internet banking and using the OTP from my Airtel number which has been hacked on 07/05/2018.
ON 15/5/2018 ICICI bank has deposited Rs. 76000/- in my account but it was just a leger balance i cannot withdraw that amount, then ICICI bank took 1 month time to investigate the entire process and on 14/06/2018 they withdraw the Rs. 76000/- from my account and said it was a legal transition.
But as per the RBI guideline any fraud transition happen and we inform the bank with 3 days time the bank is liable for the fraud transition
Need you help to solve the fraud happen to me.
ICICI Bank customer support has been notified about the posted complaint.