ICICI Bank Complaints & Reviews

I have paid train fare of irctc ticket booking of rs 1330 through eazy pay.com website on 8th august 2018 by my syndicate bank rupey card. Transaction was successful with transaction id [protected] but ticket status is showing the failed. Irctc saying that they have not received train fare in their account on 08 august 2018. I want know where my amount has credited. I want reimbursement of the same. Icici bank customer care is not responding. I have been mailing since last week of august 2018 to [protected]@icicibank.com, [protected]@icicibank.com but no response. No customer care no eazypay.com. Since their would any way or solution to find where my amount has credit so that bank can reverse but all in the vain. Please help me to slove my matter soon
Manoj kumar
[protected]

I am icici user since more than 6 years and recently while going through my transactions i saw the deduction of some charges by the bank not only once but twice for the same month without informing me about the charges.

Dcardfee2168jul18-jun19+gst
Dcardfee9660jul18-jun19+gst

What is this and why am i being charged for this, even once charged is understood why twice for the same month.

Kindly resolve the issue. Please.

I have sent mail as per below but they are not providing the support.

Dear icici,

I am mohan karna b, i have an savings bank account in icici bank, branch, secunderabad, on 12.08.2018 i have swiped an amount of rs. 25, 450/- in vaibhav jewelers visakhapatnam, andhra pradesh which was failed and after some time it was credited into my account & after failure of 1st transaction i swiped again this time also amount debited in my account but not credited in vendor / my account also, after that i called to customer care immediately they suggested to draft the mail and given this mail id to send, which is an huge amount so i request you to respond as early as possible in this matter. For your reference i am here with attaching the transaction copies. Feel free to contact about this issue at any time.

Name: mohan karna. B. Icici bank account number:[protected]
Mobile number: [protected]

Regards,
B. Mohan karna.
[protected]

Hi Team,

A sum of 413 is deducted from my account as ECSRTNCHGS. Kindly let me know the reason for that. And also why ICICI is debiting charges like this every year. I need to know why the amount has been deducted. I’m really disappointed having my account in ICICI. Always they are charging for something on customer without any proper description or prior notice of deduction

Date of incident : 08 nov. 2017

I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs. 1799/- from my saving account. Again on 02 aug. 2018 they deducted a sum of rupees 1899/- from my saving account. I don't need this plan actually.

Please deactivate this plan and refund my money asap

My account number:[protected]
One assist id number : sr[protected]
Relationship number : 2526235
Mobile no. : [protected]

Wasim sakharkar

Without my consent, rs. 2000 has been deducted from my account on 14/08/2018 to 'dr. Tran for funding a/c [protected] 95'.
I have never subscribed to any policy, however this deduction has been done by icici. I want my money back and also want to get unsubscribed from any additional policy and don't want to face these deductions in future. Kindly help me in this regard as soon as possible.
This reduction to dr. Tran for funding a/c [protected] 95 is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities.

Dear sir,
My self hashish kumar my a/c no. Is[protected] my card debit card no. Is [protected] on 11augest, 2018 2 fraud deduction of 10k-2 has been done from my a/c i have call to customer support officer but neither they note my complaint nor suggest me.
Kindly help me otherwise i have to change my bank.
Regards,
Ashish kumar,
[protected].

I purchase a mobile shop 9x 13999 date 30/07/2018 taday 13/08/2018mobile not send me no msg no call me Cust care not connected my ref no is[protected] please refund my payment my ac in sbi ac no [protected] mrs priyanka rastogi
I am very tens bacause my 13999 to earn very hard work shop 9x is fraud co. Pany please help me
Payment send by phone pe

Hi,
I am having bank account in ICICI Bank Rajkot branch my account number is[[protected]] My contact number is: [[protected]]. Now I am living in Kannauj (U.P.). My account has been debited by SMAB charges many times (594 rs n 100 rs ) since FEB 2018 months. I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong. I contacted customer care & they suggested me to visit nearest branch.This is horrible for me. Request you to look in to this on priority & revert my money. As ICICI have no privileges to deduct my money without any intimation.
Name- Pranjal Tripathi A/C No-[[protected]] Mob- [[protected]] Email- [protected]@gmail.com

Hello,

On friday 07th august 2018 amount of 4880 rs was deducted from my account at a restaurant against a wrongly generated bill.

But as soon as we realized we informed the manager within 10 mins. Hence it was not settled he gave us the void sale receipt for that transaction and told that in maximum 48 hours the amt will be refunded to my account.

On the same day, i contacted the customer care executive of icici bank and explained him on the issue, for which they asked me to wait for 7 working days.

I waited for 7 working days and found no refund credited into my account

I contacted the customer care executive of icici bank on friday that is 10th august 2018 where they took my complaint and asked me to send the void sale receipt image (Which i did) through the mail to [protected]@icicibank.com where the disputes team would check and refund your amount.

To resolve this issue the bank is again saying they need 7 to 16 working days more to investigate and see where the amount is stuck.

Kindly request you to fasten up the process and help me refund my money back.

Account no:[protected]

Mobile no:[protected]

Dear sir,
My name is a. Srinu and my a/c no. With icici bank is[protected]

My account is under debit freeze. I have a salary account with icici. After change my job, the salary not credited salary. The bank freezed my account without intimation ti me. I deposited money into my account. But not able to debit my own money. I given kyc application to icici and consulted customer care but no responce please help me to use icici services

Sir,
I had purchased the above bond in the name of my grand gurmehar kaur u/g kulbinder kaur.in march my daughter had put up the claim for payment of maturity amount and completed all the paper work and other formalities.in april end reminders were sent to 3iinfo tech, the company who is making payment on behalf of icici bank but it was being told every time that the claim is under process.in the meanwhile we had to shift the residence for extensive repair and renovation.in may end my daughter again sent the reminder for payment but it was told that the payment draft was sent but it was returned as undelivered. As required by 3iinfotech alternative address was
Given but instead making payment 3iinfotech is avoiding payment deliberately and harassing me and my family with lame excuses and requirements now and then. The case was also referred to customer care icici bank but instead of solving the problem it again told me to contact the investor icici bank ie 3iinfo tech. 3infotech and icici bank. I was told to get the approval of bank concerned to accept he draft. Sr manager pnb immediately sent his approval intimated to customer care that draft will be received and credited to grmehar's account. Now mr yogesh is asking the id and name of bank manager. Bank is dealing having documents value/currency worth crores without bank managers i d and name and it is question of just rs 25000.00 only. We had requested to 3iinfotech and icici bank to transfer the amount through neft but that has also not being done.
2 i am veteran from indian defence service and being harassed and our own money is not being paid by bank. Kindly help us out and bank kindly be told to transfer the amount direct to gurmehar kaur bank for which details are already with 3iinfo tech the details of account are gurmehar kaur u/g kulbinder kaur a/c [protected] punjab national bank b r s nagar ludhiana 414012. Ms rashmi, mr yogesh are the dealing persons from 3iinfotech, international infotech park tower no 5 3rd floor railway station complex vashi navi mumbai 400703 email id [protected]@icicibank.com from customer care emails were received from anugu reddy, monikanth and shagufta memon. Thanking you.
B s sandhu
Lt colonel (Retd)

I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money as soon as possible

My mobile. No : [protected]

Customer id :[protected]

Am an icici bank customer. Today 10-08-18 ecsrtnchg charged 472 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount.

Dear sir/madam,
Kindly refer to my lpg id : 641711
And the transaction no.[protected]

I booked a hp gas cylinder on 9 august from myhpgas.in portal through bhim upi (Icici bank), the payment was made through the sbiepay.com as third part intermediate for the transaction.
The amount of rs. 782.50/- has been debited from my bank but the gas cylinder is not booked, as the gas company has not received the said amount from your side.

More over i did mot receive any email or sms for transaction failure.
Kindly look into the matter personally, so that we may get our lpg cooking gas cylinder, for which i have paid.

Please find attachment of bank statement showing successful debit if the amount

Thanks & regards
Raghvendra
[protected]
[protected]@yahoo.com

Sir,
I sri muralidhar panda, paid rs 6000.00 to india ideas @icici from my sbi savings account no [protected] through bhim upi vide transaction id :[protected] on 07 aug 2018 at 14:01 hrs. But the amount has not been credited to the payee bajaj finserve's loan account till now.
Therefore, i request your kind honour to take necessary action and credit back rs 6000.00 to my sbi savings account at the earliest.
Thanking you.
Yours faithfully,
Muralidhar panda.
A/c no :-[protected], ifsc:-sbin0010252.
Mob:-[protected].

Icici bank — ecsrtnchg debts

Aug 11, 2018 submit a complaint
My account got debited with

1) ecsrtnchg - 10-aug-18 +gst rs.472 for twice.

Why is it happening? Even there were sufficient balance to deduct monthly sip's. What is you are expecting from customers and was it done due to your software issue or intentionally, if intentionally so is any plan for targetting world richest bank by taking the charges without any reasons. If it was done due to insufficient data you have then how the people believe you (Icici bank), it makes your bank becomes worst bank in india. I am expecting clear explanation from you asap.

My account got debited with

1) ecsrtnchg - 10-aug-18 +gst rs.472 for twice.

Why is it happening? Even there were sufficient balance to deduct monthly sip's. What is you are expecting from customers and was it done due to your software issue or intentionally, if intentionally so is any plan for targetting world richest bank by taking the charges without any reasons. If it was done due to insufficient data you have then how the people believe you (Icici bank), it makes your bank becomes worst bank in india. I am expecting clear expenation from you asap.

Icici has charged inconsistent amount of ecs charges and on checking back with icici main branch (, electronics city, phase 1, near infosys ltd), the deputy manager was clueless and helpless to explain the same with proper reasons.
This is a big concern.. As i have lost the money to the bank and cannot remit it back.
I had an ecs mandate on sip plan as 5 transaction of 5000 per month.
Due to unavoidable circumstances, i was not able to maintain the required balance.
However the bank has charged till today 12 ecs mandate charges, which is 472 rs/- per transaction.
There is no guarantee that further ecs mandate charges will not be applied.
Icici should have charged 10 ecs, for 5 funds for two months, but have charged 12 till today and might continue further.
I need an appropriate reason and the extra charges deducted, to be resolved asap.

Thanks,
Avinandan
[protected]

Hello sir/madam
This is amitav pattanayak. I am having a saving account with icici bank for more than 5 years. They have deducted rs 697.34 from 1000 which i borrowed from somebody two days back though i am going through financial upheaval myself. They did the same 2 months back too. My point is when i was keeping lakhs or rs in account they were paying peanuts against that but when i am going through financial crisis myself if bank itself consume my balance which i borrowed for sustenance then how could i manage. I don't know their way of calculating minimum balance charge but please look through it if they are following all the guidelines of rbi before charging any saving account.

Please help.

Thanks
Amitav pattanayak
[protected]