ICICI Bank Complaints & Reviews

TO,
THE MANAGER ICIC FASTAG ACCOUNT NO. 20421924
respected sir,
I am Fastag customer I purchased my vehical from vapin kataria autombolies vapi and vehica l registration no chassis no MA3EZDE1S00402783 Kindly refund wronghly debited local vehical recredited to my a/c bagwada is toll plaza is local for me it is free for local vehical

Sir, this is to i form you that i tried to recharge jio sim for rs 349 via bhim upi (Indiaideas). Money is deducted from my account but no recharge has taken place yet. Either verify and complete the recharge process or return my money back. Screenshot of the transaction has been attached with this complaint.
Following are the details of the transaction
Transaction id[protected]
Date 21 april 2018
Time :- 17:57:38

Thanks
Hemchand jajoria
[protected]

1. We hold a current account (No. Xxxxxx) with icici, mumbai branch (Ifsc code icic0000004) in the name of xxxxx for several years now. We have no overdraft or credit facilities.
2. We received a standard auto-generated email on march 31, 2018, requesting submission of kyc documents as a matter of routine verification and we were also informed that we have time till april 30, 2018.
3. The “link” given to check on documents required for kyc does not exist.
4. On april 10, 2018, one of the payees to our cheques informed us that the cheque we had issued to them against the said bank account had been bounced by icici. We were surprised because there were adequate funds in the account to honour the cheque. I requested the payee to ascertain details and revert. They got the reasons for dishonour as “other reasons” and were informed that it was for non-complained of kyc norms by the issuer of the cheque.
5. Please note carefully that the icici bank has given me time till april 30, 2018 to submit the documents and the dishonour occurred before april 10, 2018, less than 10 days after the email. Icici bank did not notify their intention to freeze my account at any point in time, and there was no withdrawal of the deadline given to us, which was over 20 days away.
6. On april 16, 2018, someone named mr xxxxx, called, claiming to be from icici bank, backbay reclamation branch. He informed us that a foreign remittance had been received by icici bank on our behalf. We informed him that we will send them the customary remittance disposal instructions as soon as the standard email comes from icici bank (Icici bank sends us a email with details of remittance seeking our confirmation for purpose/ disposal). Thereupon, mr xxxx went on to tell us that our account is “frozen” both for debits and credits. Needless to say, we reminded him of the icici deadline of april 30, 2018, and the unilateral and illegal bouncing of cheques by icici bank (Without any notice whatsoever), with a further request that the account’s operations be restored immediately.
7. The so-called foreign remittance that is purported to have been received by icici bank on our behalf has not been credited to our account. No email intimating us of the remittance has been received by us. Mr xxxx did not revert on any of the issues raised by us. All cheques issued by us against the account have been bounced by icici bank illegally.
8. Notwithstanding the debit/ credit “freeze” claimed by mr xxxx of icici bank, we note that all direct wire remittances from our customers are being credited against the bank account, whereas the foreign remittance purported to have been received has disappeared into thin air.
9. On april 18, 2018, a detailed email was send to icici bank through routine channels, to which we have not received any satisfactory replies. Icici bank has no explanation why cheques are being bounced in an account which has adequate balances. They have no explanation why the foreign remittance belonging to the customer have been misappropriated by them.
10. You will note that businesses run on credibility. The illegal bouncing of cheques by icici bank has disrupted our operations and tarnished our business image and credibility considerably. Ours is a small business, the kind of business which our hon. Pm talks about with pride almost daily. It also punctures the pm’s lofty claims of ease of doing business in india. Not only do such illegal, arbitrary and unilateral acts by banks such as icici bank impair the impression that is being falsely portrayed by the pm, and condoned by the country’s banking regulator rbi, but also it is sabotaging our business and jeopardising our operations. Please note that statutory payments will also now be affected by the continuing misappropriation of our funds by icici bank. It is indeed quite disgraceful that this bank is also being steered by a senior management which itself is accused of fraudulent transactions, money laundering and corruption. It does appear that this is a pattern in misappropriating monies from honourable customers like ours to aggrandise those working for the bank.

Sir i have done recharge on 21 april, 2018 on my jio no. Via upi on my jio app of ₹349. The money was deducted and taken by "[protected]@icici" but no recharge was there shown and no msg was received of recharge done.
Jio customer care also responded in negative as they said that we have no money received so we cannot take action.
Sir i request u to take [protected]@icici customer care strict action to refund my money back.

I have a credit card of icici bank. I am always paid all dues on timely basis. Billing due of my cards normally 4/5 of the month and i always payment around 6 of the month and bank never levy any penalty or interest. I was on travel till 7/3 and i clear my dues immediately after come back to city on 8/4. But i was shocked to check current month statement levy 750 penalty and interest of rs 2641. I call to customer care, they refused to waiver of charges.

Dear Sir.

I have process for JIO recharge through paytm upi Rs 349. Payment successful sent to [protected]@icici on dated dated 21 Aprail. Details as under
My a/c no. XXXXXXXXXXXX7123 is debited for Rs.349.00 on 21-04-18 and credited to a/c no. XXXXXXXX4639 (UPI Ref no[protected]

Please refund my amount as per UPI reference soon.

Regards
Rajesh kumar jangir

21 april, 2018


I recharged my jio number today (21 april 2018) by upi in jio app through [protected]@icici. Amount of rupees 349 was deducted from my bank account, but the recharge has not been done yet neither the amount was refunded.

Kindly please return the amount as soon as possible.
Plese..
My jio no [protected]
Attached the sceenshot

I have done my jio recharge through my jio app and used phone pe gateway for payment on 21st april 2018. As soon as i permit my account deducted with 349/- rs but not got recharge and when i contacted phone pe they said amount already received by you. As my plan is ending i recharge again. Please refund me my 349 rs.
My jio no. :-[protected]
Transaction i'd:-icif6e5515da2c44bf69af9ee99e94c66a9

I have been charged 1180₹ + gst on maintaining the minimum balance. Neither the bank executive nor any customer support has called to acknowledge. I keep on maintaining ₹10k balance as said by the branch executive to avoid nmmab charges. But instead of maintaining balance they have charged in the name of nmmab. Please don't open the current account with icici. My account no. Is[protected]...

Dear sir,
On saturday i transferred an amount of rs 34000 using imps from icici bank to bank of india. The transaction details are mmt/ref[protected]/[protected]. The amount has been debited from my icici bank account, but not credited into my boi bank a/c.
Then after some time i called to icici customer care they told me that transaction is in queue due to some technical issue so money will have credited to the beneficiary a/c after mid night, then again i called to customer care then told that call me after 7 am so that they can give my transaction details, i again called after 7am they told that transaction is timed out and it will take 2,

I told them that i[censored]sing i am imps money transferred within 30 minutes 24/7, and if transaction is failed of timed out so why my money is not refunded in my a/c with 1 or 2 hours, so that i can use atm or other services for my need.
Right now my father hospitalized please do something for me. And icici care saying sorry they cannot do anything, if something will wrong they will be responsible for this.

Regards,
Manmohan singh
Mob - [protected]/ [protected]
A/c no[protected]

Without my knowledge, they debited so 100s of rupees in the name of ecstrnchg.

Not even an sms/email was sent to notify me.

Everyday they surprise me with new debit, called customer service, based on the response i have received i have to lodge a complaint here, cause they informed me that they dont know when this debit will stop.

The debit was not just one time, they have debited 12 times.

Customer id: 0000001

Certificate no. 48175 & 48176 (Issue date[protected] and redemption date[protected] with face value per bond rs. 1000/-. The bonds were transferred by assam sales corporation (Agent: reliance industries limited [textile division]) to me on[protected].

Icici requested for below documents for redemption :
1) request letter duly signed by the holders with their signatures duly attested by the bank manager under his official seal, duly mentioning the name/designation/employee no.
2) original cancelled cheque with their names printed on the cheque leaf.
3) original vimal vaatsalya bond certificate.
4) self attested copy of your pan.
5) self-attested copies of the address proof of the holders.
To mentioned address by post/courier. 3i infotech limited, international infotech park, tower no. 5, 3rd floor, railway station complex, vashi navi mumbai 400703.

Re[censored]id (A4u3of).

I have sent the mentioned 2 nos. Vimal vaatsalya bond to the mentioned address for redemption, with all the required documents mentioned by icici bank.
I have sent it by india government registered post vide tracking id no. Rw[protected]in dated 13apr2018.
The same got delivered on 16apr2018.
Icici is not confirming receipt of the 2 bonds with total face value rs.2000 (Rs.1000 x 2) and the expected date to get the amount credited to my account.

Icici bank is not responding now. Please help in getting a reply

I tranferred an amount of rs. 90000 from icici bank to hdfc bank, both my account. The transaction details are mmt/ref[protected]/[protected]. The amount has been debited from my icici bank account, but not credited into my hdfc bank acct. My subsequent transfer from yes bank was successful, but this transfaction has not been credited into beneficiary account.

As director of a pvt ltd company i am facing
The issue of minor surname spelling correction of my name in my company's current account with icici bank, dwarka, new delhi branch, for adhaar verification of authorised signatory.
My surname spelling is "varma" which in previous pan issued was typed erroneously as "verma". I got it corrected recently & pan card with correct surname spelling has been issued by it deptt. We have submitted all
The forms & documents to icici bank twice for surname spelling correction - jan & mar 2018 along with all the originals of pan & adhaar for verification but they are terming it as not a correction of spelling but "change of name" and insisting on gazette notification - a very time
Consuming, tedious and expensive process.
Psu banks have no issues of this kind and have corrected the name spelling on a simple application. Kindly direct the branch to adopt simple, helpful procedure and correct the surname spelling for speedy adhaar verification of a/c.

I am facing problem of DP charges from ICICI Bank.

Suddenly ICICI Bank started charging this undue and un-agreed amount (called DP Charges), from Sep, Oct 2017, without any prior information.

At the time of opening the account, Icici bank never informed me any such charges. Now suddenly i found that they charged me some charges under the head of DPharges.

This is completely unethical, and a breach of agreement.
We being small level of common people, we are taken for granted by Big banks like this.

This is a very serious issue and the Bank shows sign of corruption.

Pls help.

I have 2 certificate 35394 and 35393 with face value 1000. The bonds were issued under name of assam sales corporation - agent :reliance industries limited in 2009. Please let me know the procedure of redemption the bonds as they were matured on 01.01.2018. I went to icici ltd and they are not responding in correct way. I also want to know if i would be able to reedem the bonds as the bond holder name is different

Hello,

On friday 13th april 2018 amount of 31500 rs was deducted from my account in a hotel as the waiter entered wrong amount.
But as soon as we realized the hotel owner gave us the void sale receipt and told that in maximum 48 hours the amt will be refunded to my account.

I have contacted customer care executive of icici bank on tuesday that is 17th april 2018 where they took my complaint and asked me to send the void sale receipt image (Which i did) through mail to [protected]@icicibank.com where the disputes team would check and refund your amt.

Again to check the status i called customer care on 19th april 2018 wherein the guy on the call told me that they can't tell how many days it will take.. It might take upto 3 weeks also...

Now when i checked the complaint status through mobile app on 20th april 2018 it is showing me as closed but the amount is still not reflected in my account..

Now it's been more than 5 days but still haven't received the amount.

Really it is worst service in icici bank.

Now whom should i call?? I want my money back..
Please help as it is a big amount for me..

Dear sir,
Regarding my credit card details purpose I was called to bangalore customer care[protected]Pone received person name mallikarjun ) but he was not given proper information and his behaviour also not satisfied with customer.like this service bank credit card I don't want so I am going to cancelled tommarow .

Thank you for...
irresponsible Icici credit card customer care service team

I am mafuz alom laskar of silchar, assam. I am a minor hence wanted to open a minor bank account i. E smart star account in icici.

I had gone to icici bank and enquired about the account. They promised to open the smart star account but later was dissapointed as they said they won't be able to open smart star and i will have to open a young star account for which i need my father's account in the same bank. I was really dissapointed and later had to agree to their terms.

However, i had clearly mentioned not to open a young star account but was given a young star account which is not suitable for me.

I am above 10 years and have all valid documents required but due to inefficiency of the staff their i had to open the young star account. They also didn't have the required forms for smart star account. I am planning to complain rbi about the matter.

22/03/2018 i go on HDFC ATM for deposit 10000 rupee from my saving account. But in between power is gone and my transaction is failed.
I call HDFC toll free no " They told that there has no any issue call to your bank branch or ICICI toll free no."
I call to ICICI Bank toll free no on 23/03/2018 11:35 AM.
My request no is :- SR[protected] " They told that money transfer in my account with in 7 working days."
On 04/04/2018 i have got a SMS that your payment is return with in 21 days.
I have call so many time but still date i have not received.
Please help me for this.
My Name :- Mohinder Singh
Account no is[protected]
IFSC :- ICIC0000499