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ICICI Bank Complaints & Reviews

3.3
Updated: Mar 18, 2026
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ICICI Bank reviews & complaints page 579

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R
reddyg2k
from Hyderabad, Telangana
Apr 30, 2018
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Address: 500050

Dear Sir/Madam,

Delhi Public School Miyapur has been added me as a payee to pay the Tuition Fee of 29, 700/-. In ICICI Easy Pay I have given all the details like Merchant Name as "Delhi Public School Miyapur', Location and few other details. And after the payment done I noticed that the biller name was "Export Inspection Agency of Mumbai" instead of "Delhi Public School Miyapur".
Then I contacted ICICI Customer care regarding the same. They were simply answering that it has been credited to the beneficiary and they were saying to discuss it with beneficiary and not with the bank(then why bank is acting as a mediator). But they are not trying to resolve the issue by refunding my money(Which has been credited to "Export Inspection Agency Mumbai"). Also When I tried to escalate it to higher authorities, I am not getting the correct SR number to proceed further and even they are not providing any e-mail ids. If I send an e-mail to Customer care they simply telling it has been credited to the d beneficiary. Fed up with ICICI(Especially Customer care) response I am raising this complaint.

Please help to get my money back.

Thank You,
Mahender
ICICI Bank customer support has been notified about the posted complaint.
May 01, 2018
Updated by reddyg2k
Just to add to the above, I never did any transaction to "Export Inspection Agency Mumbai" or even added as my Payee. Neither they(Export Inspection Agency Mumbai" ) added me as their payee nor I added them in my internet banking. Then how come ICICI bank sends money to them there should be some kind of validation before sending money. To transfer money, either I should add them in my payee list or they should add me. In my case nothing has happened and my money got deducted and Customer care was not ready to listen to my problem. Raised SR but with that SR I could not even escalate the issue. It seems they are just playing with me. Lets see.
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    Nitesh Balkur
    from Bengaluru, Karnataka
    Apr 30, 2018
    Resolved
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    Address: Bangalore, Karnataka, 560009

    Hi,

    I have made a jio recharge transaction using bhim app on 28th dec 2017 at 22:19:52, 399 rs, from karnataka bank, amount has been debited but recharge unsuccessful because session time out. I followed up with karnataka bank then finally replied that "the merchant bank icici bank has rejected the complaint stating
    That is was a successful transaction and the amount is credited to merchant
    Account holder @ icici bank. Kindly follow up with the merchant as it
    Is stated as successful by the merchant banker."

    Kindly assist
    May 31, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 30, 2018
    ICICI Bank Customer Care's response
    Dear Nitesh Balkur,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a51hw3) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      J
      jaggu@143
      from Channarayapatna, Karnataka
      Apr 30, 2018
      Resolved
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      Resolved

      Address: Bangalore, Karnataka

      Dear icici, how can you deduct money from my account without notifying me?
      I am jagadeesh polineni. 826.00 rupees has been deducted from my account as (Dmc/[protected] dp chgs till m
      Ar-18) dp charges on 26/04/2018.
      I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction
      Message to my mobile. I need justice and my money back immediately. My account number is[protected].

      Request you to kindly return my money back. I am loosing trust on icici bank whether my money is safe here or not.
      Jun 5, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 30, 2018
      ICICI Bank Customer Care's response
      Dear Customer ([protected]@143),

      We regret any inconvenience caused. Our official will get in touch with you.

      Regards,
      ICICI Bank Customer Service Team
      May 05, 2018
      Updated by jaggu@143
      when You are going to solve this issue...i did not get any updates from your side.
      May 05, 2018
      Updated by jaggu@143
      ICICI Bank — 826.00 rupees has been deducted from my account as (dmc/[protected] dp chgs till m ar-18) dp charges on 26/04/2018.

      1 Review
      [protected]@143 on Apr 30, 2018 Mark as Resolved
      Customer ID: [protected]

      Dear icici, how can you deduct money from my account without notifying me?
      I am jagadeesh polineni. 826.00 rupees has been deducted from my account as (Dmc/[protected] dp chgs till m
      Ar-18) dp charges on 26/04/2018.
      I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction
      Message to my mobile. I need justice and my money back immediately. My account number is[protected].

      Request you to kindly return my money back. I am loosing trust on icici bank whether my money is safe here or not.
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        B
        bhasha raghuvanshi
        Apr 30, 2018
        Resolved
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        Resolved

        Address: Pune, Maharashtra, 411014
        Website: imobile (icici bank)

        I am bhasha raghuvanshi. 741.24 rupees has been deducted from my account as (In[protected]dp chgs till mar-18) dp charges on
        30/04/2018. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction

        Message to my mobile. I need justice and my money back immediately. My account number is[protected].

        Icici bank — dp charges - in[protected]dp chgs till mar'18
        May 31, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 30, 2018
        ICICI Bank Customer Care's response
        Dear Bhasha Raghuvanshi,

        We have made a note of your concern. Our official will get in touch with you.

        Regards,
        ICICI Bank Customer Service Team
        I dont know why ICICI is charging Rs 29.5 every month & for what service. I just want to know the reason or else i am left with only option to switch to other better Private banks
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          P
          pk445522
          from Bokaro, Jharkhand
          Apr 30, 2018
          Resolved
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          Resolved

          Address: Patna, Bihar, 804453

          Dear sir,
          I have a icici account and i shown that 826 ruppes deducted from my account on date of 26.04.2018 and it is show that 30.04.18. I just want to know that on which basis they deducted the amount from our account. They didn't informs that we are deducted the money for this purpose.
          Jun 2, 2018
          Complaint marked as Resolved 
          Verified Support
          Apr 30, 2018
          ICICI Bank Customer Care's response
          Dear Customer (pk445522),

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          I was trying to recharge my phone but it was note done. Money was collected by [protected]@icici with Ref. No.[protected] and remark was given as collect-pay- request.
          Please help.
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            H
            himanshu_madan
            from Noida, Uttar Pradesh
            Apr 29, 2018
            Resolved
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            Resolved

            Order a phone on 4th april moto e4 plus and cancel that order on on 5th april, but within a week i raised a issue to amazon regarding my refund and they told me that didn’t receive their product when they receive they will initiate my refund.
            On 19th of april got a message from amazon they initiate my refung and it will be reflect on my acc on 23rd april if your bank in private but till now not getting my refund.
            I again comlain to amazon regarding this the told me they already initiate you need to talk to your bank and give referrence id i. E. 228420 but when i talk to my bank icici they told me they didn’t recieve any amount from amazon, so you need to talk to amazon.
            Now i getting pissed off from both amazon and icici no one want to solve my issue and no one want to raise charge dispute.

            Amazon acc is with the name of divy soni and his no. Is 75330 63195
            And payment done by my credit card my name is himanshu madan and no is [protected]
            Total amount is rs 9366 that i paid to amazon.
            Please help to resolve this issue.

            Many thanks
            Himanshu madan
            Jun 2, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 30, 2018
            ICICI Bank Customer Care's response
            Dear Himanshu Madan,

            We have made a note of your concern. Our official will get in touch with you.

            Regards,
            ICICI Bank Customer Service Team
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              R
              RajeevYadav QC
              from Gurgaon, Haryana
              Apr 29, 2018
              Resolved
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              Resolved

              personal loan disbursed without agreement and my consent on extremely higher rate of interest

              Address: New Delhi, Delhi, 110053

              With reference to the subject above, Application number LPDEL [protected] Loan amount of 550, 000 has been disbursed in my account without my consent and Agreement.

              The so called Executive from ICICI Mr. Gaurav has told me for the 10.99% of ROI, while on 12.04.2018 he told me that 12.99% ROI has been given by bank and approval came.
              On the Spot i have been intimated him to stop further process and conveyed him that i...
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              Nutan Ranee
              from Mumbai, Maharashtra
              Apr 29, 2018
              Resolved
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              Resolved

              too many spam calls meant for disturbing

              Address: Pune, Maharashtra, 411045

              From past 2 days I have been receiving too many spam calls from ICICI. I have recently asked for a credit card and this call was made for card protection. On rejecting the service, my call list is bombarded with too many spam calls which I have blocked. Still this seems torturing by making almost 50 calls a day.

              [protected] is making too many call.

              Can somebody please help?...
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              R
              Rangaraj Rajagopal
              from Hyderabad, Telangana
              Apr 28, 2018
              Resolved
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              Resolved

              The jt. Sb a/c[protected] was closed on[protected], as the second applicant was expired. It was closed in chandanagar branch, hyderabad and left with nil balance. The 2nd applicant death certificate & aadhaar copies were submitted. As the icici bank every month sending sms reminders for mab, once again submitted the dc & aadhaar copy and inform concern customer service executives. Pl inform the concern to update their record as a/c closed and no further msgs from both sides.
              Regards,
              R. Rangaraj
              May 29, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Apr 28, 2018
              Updated by Rangaraj Rajagopal
              Thanks
              Verified Support
              Apr 28, 2018
              ICICI Bank Customer Care's response
              Dear Rangaraj Rajagopal,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                A
                Aditi Trivedi
                from Bengaluru, Karnataka
                Apr 28, 2018
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                Address: 560076

                The salesperson sold the icici credit card to me stating that it is a free of cost card in 2016.in 2017 i got a mail with the bill amount. It got waived off when i told that it was free of cost card and the sales personnel misleaded me. Again i got bill amount this year with late fees added. I called the customer care and reminded them to waive it off since i was told that it is a free of cost card last year. They are not ready to waive it off. They are saying that you have to pay this amount. Why should i pay? Why was i given wrong info first hand? Why the bank salesperson are selling credit cards by giving wrong info. Just to get more customers. Also the customer care people are telling different info each time you call them.
                I feel cheated and bluffed.

                I am eager and ready to pay the annual charge and then i use the card actively, but i will not pay the late charges.

                Feel free to reach me at [protected] or adititrivedi.[protected]@gmail.com
                ICICI Bank customer support has been notified about the posted complaint.
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                  S
                  Sunil Dutta Jha
                  from Darbhanga, Bihar
                  Apr 28, 2018
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                  Resolved

                  Address: Mumbai City, Maharashtra, 400051

                  I purchased this bond on 01.07.1999 for which the redemption date was 01.01.2018. No one in my city like icici prudential or icici bank, punia bihar is able to tell about its liquidity or exact address. I came to know that the letters are returning back of its given address which was - icici towers, bandra-kurla complex, mumbai - 4000051.
                  Pl help me in liquidity of the said bond.
                  Tanks
                  S d jha
                  Professors colony, north rangbhumi, purnia - 854301 (Bihar)
                  May 29, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 28, 2018
                  ICICI Bank Customer Care's response
                  Dear Sunil Dutta Jha,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    akash2969
                    from New Delhi, Delhi
                    Apr 28, 2018
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                    Address: Pune, Maharashtra, 411014

                    Hi,

                    I had applied with the application id: [protected] for the icici coral credit card on 16th April. The card was shipped to me on 22nd April via bluedart courier services with the tracking id [protected]. I have not received the card till today but I have received the sms saying your card is active. I dont know if bluedart has delivered the card to some wrong person, If any transactions happen from the card I wont be viable to pay any bills to ICICI. I dont the credit card number also so that I can block the same. The customer care remains close on Saturdays and Sundays, this is also a big problem. The phone banking service asks for credit card number which I dont have. Collect all the bills from the Bluedart as they have made the mistake of delivering to wrong person. Block the card related to the application number mentioned above.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      M
                      m A raju
                      from Hyderabad, Telangana
                      Apr 27, 2018
                      Resolved
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                      Resolved

                      Address: 500040

                      This is to inform the bank officials that i have settled all my credit card dues in the year 2009 for card no. 4477xxxxxxxx3005, and i have been issued a settlement letter for the same, i recently came to know that my cibil report says as the account is cleared, but the bank have created another account by no. 9401xxxxxxxx0000 which says settled, which is effecting my cibil score. I request the bank officials to act on this, and give a cibil clearance. My email: [protected]@gmail.com.
                      May 28, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 27, 2018
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5183h) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        C
                        chinchara
                        from Kota, Rajasthan
                        Apr 27, 2018
                        Resolved
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                        Resolved

                        unblock my debit card for 3d secure online transaction

                        Hello
                        I used my debit card for online transaction, while processing it asked me for otp but because of some network issues i was not getting the recent otp generated which resulted in incorrect pin entries.
                        I tried it few time and after 3-4 time it blocked my debit card for online transaction and showed me below message:

                        "for security reasons your verify by visa purchase has been prevented from being processed...
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                        S
                        Swarit
                        from Ludhiana, Punjab
                        Apr 27, 2018
                        Resolved
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                        Resolved

                        Address: 151201

                        I am shami kumar gupta. My icici bank account no.[protected]. I have been offered 1 lakh personal loan on my current icici bank credit card and have been told that i can repay the amount any time without charge. Now when i am going to repay this loan, customer care executive officer charging extra 3 % plus 5%gst for closing on outstanding amount 92000 rs. Whole i should pay only my outstanding amount. During taking loan no one has told me that i will have to pay extra 3%chages plus 5% on total outstanding amount. I have been not told about all this charges. And i have been compelled to pay if i want to repay my loan which is illogical. My mobile no. [protected].
                        Jun 3, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 27, 2018
                        ICICI Bank Customer Care's response
                        Dear Swarit,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Apr 30, 2018
                        Updated by Swarit
                        Not yet resolved
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                          SaiR1825
                          from Mumbai, Maharashtra
                          Apr 27, 2018
                          Resolved
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                          Resolved

                          Address: Chennai, Tamil Nadu, 600100

                          Hi team,
                          My account is debited with 826 with comments as "dmc/[protected] dp chgs till mar-18" on 26 apr 2018. I never agreed for any transaction related to the same.

                          I did not authorize the transaction neither i was intimated on the same. I haven't received any notification of the debit transaction.

                          I don't have any account active other than the savings account.
                          Please reverse the amount at the earliest.

                          Thanks,
                          Sairam p
                          Jun 10, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 27, 2018
                          ICICI Bank Customer Care's response
                          Dear Customer(SaiR1825),

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5177s) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            nishant 005
                            from Mumbai, Maharashtra
                            Apr 27, 2018
                            Resolved
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                            Resolved

                            Address: Haridwar, Uttarakhand, 247667

                            Dear sir/mam,

                            I have been use icici securities demat account and when my account has been opened bank executive said there is no montly or annual charges has been deducted from your account but now rs 826 deducted on[protected] dmc/in[protected] dp chgs till mar-18, pls send back my money, in this way bank did fraud with us.

                            My account no.[protected]
                            May 28, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 27, 2018
                            ICICI Bank Customer Care's response
                            Dear Nishant,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            As I lost my debit card, I called icici for re issue of debit card, but CustomerCare care executive forcefully sold me coral debit card which is chargeable. I need a normal simple debit card.
                            ICICI Bank Customer Care's response, Apr 27, 2018
                            Verified Support
                            Dear Customer,

                            We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5177t_01) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Sujeeta Arya
                              from Chandigarh, Chandigarh
                              Apr 26, 2018
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi
                              Website: [email protected]

                              Sir icici delhi se ek ye bank h jisne job provide krne ko kaha tha aur mere se 7000 rupees neft krwa chuke hai below account pr
                              Sbi bank Name . premveer singh a/c no: [protected] ifsc code: sbin0006488
                              Isme mujhe four person ne contact kiya h below no. Se
                              [protected]@gmail.com Aayushi jain
                              [protected] amit from bangalore
                              Aur saare person delhi se h
                              May 29, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 28, 2018
                              ICICI Bank Customer Care's response
                              Dear Sujeeta Arya,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5177u) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              मैने[protected] को जियो का रीचार्ज किया था मेरा जियो नम्बर [protected] मेरे अकौन्ट से बैलेन्श कट गया लेकिन जियो का रीचार्ज नही हुआ plese refand my mony
                              transaction id. ICI3a74ccd2ddce4d49978f5db9d15b21bc
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                                S
                                Sebastiyan Seba
                                from Mumbai, Maharashtra
                                Apr 26, 2018
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                                Address: Chennai, Tamil Nadu, 600113

                                Dear icici bank,

                                Today dated 26 april 2018, in my icici bank salary account 460.30rs deducted for dp charges in last 10 transaction history. I did not get any intimation for the deduction transaction. How you can deduct without confirmation from me.. Can you please respond with proper explanation or else i will close my salary account immediately. Please do the needful on this.

                                Thanks,
                                Sebastiyan
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  bala250
                                  from Bengaluru, Karnataka
                                  Apr 26, 2018
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                                  Address: 560076

                                  I would like to inform that i closed my personal loan by 26th 0f march as my loan account number is LPBNG[protected], still now i do not get any NOC from bank, so ineed very urgently the NOC and i daily visit at Bommahalli branch but there is no response regarding this and that people said server is down and this is no valuable answer for this, so kindly arrange NOC with out fail and send to my email id as given below,

                                  [protected]@gmail.com;
                                  ICICI Bank customer support has been notified about the posted complaint.
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