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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
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S
Siddharth1122
from Noida, Uttar Pradesh
Jul 10, 2018
Resolved
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Address: 208007

Dear Sir/Madam,
We already paid total outstanding amount of credit card & we cancelled the same but till yet we have received the message that Rs. 2055 amount has been outstanding on June month. Can you explain it when we already paid total outstanding amount of June month before bill issued & cancelled credit card by phone banking officer . So, why credit card department issued bill to us.
We request you to please reverse this charges in my credit card account & fully closed my credit card at earliest possible.

Kindly look into do the needful on priority basis.

Regards
Siddharth Dwivedi
Mob No. [protected]
Aug 10, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 10, 2018
ICICI Bank Customer Care's response
Dear Siddharth,

We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
On 4th July 2018, I received a message stating that my One assist Plan had been renewed.
I don't want to renew the the plan. So kindly deactivate the plan at the earliest and refund the amount .

Regards
Mousumi Bakshi
Plan ID SR[protected]
ICICI Bank Customer Care's response, Jul 10, 2018
Verified Support
Dear Mousumi Bakshi,

We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
I made a payment of rs.6060 in favour of Maharabam Eliza bearing enrollment no. [protected] under for Nios deled program 2nd year admission fee for session 2017-19. But the payment status is not changed till now. The payment is done on POS-[protected] and transaction id[protected]. Date-4/7/2018
ICICI Bank Customer Care's response, Jul 10, 2018
Verified Support
Dear Kajam Prem,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a57icg_001) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Mene diesel bharvaya tha account me se debit ho gaye pr transaction success nhi hua.16 May 2018 no.please solve my dispute matter. My rupees was 694.75
Hello Sir,

My 883 rs is deducted from icici account as a DCardfee0039MAY18APR19+GST. Can you tell me why its above 250 as per standard its around 250 + GST.
Sanchore dist-jalore (rajsthan)
34041
Mo-[protected]

बैक मे खाता नही खोला जा रहा है
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    J
    Jkaur12
    from Gurgaon, Haryana
    Jul 10, 2018
    Resolved
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    Address: Gurgaon, Haryana, 122001

    Hi,
    From my account, there was an deduction of INR 29.50 TWICE without any reason...it was described in the statement as ATMDEC CHG.From Internet i found that this charge was due to ATM's not having enough cash whereas I have enough cash in my account.
    .And how come this charge can be levied to me.That's the problem with the ATM right...Please do resolve it.
    Aug 13, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 10, 2018
    ICICI Bank Customer Care's response
    Dear Customer(Jkaur12),

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a57icn) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Dear sir/madam i have made payment to nios of 6010 rupeess. The payment was deducted from my account but payment on nios site shows payment not complete . I got massage from icici bank:-
    dear sir/madam, you have made a payment of rs. 6010.00 to secretary nati inst open schooling nios vide eazypay refeence id [protected].
    ICICI Bank Customer Care's response, Jul 10, 2018
    Verified Support
    Dear Customer,

    We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a57icn_01) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Dear team

    Without inform to me your delivery person below message sent by you

    Your any contact details not available on your site

    Please contact below no

    [protected]/[protected]

    Dear Customer, Blue Dart were unable to deliver Shipment AWB[protected] from ICICI Bank. To update your address, please call ICICI Bank Customer Care
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      S
      Sahithi Kathi
      from Hyderabad, Telangana
      Jul 10, 2018
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      Dear Madam/Sir,

      I have added a new payee in ICICI bank (A/c[protected] with below details

      Bank: ANDHRA Bank
      IFSC code :ANDB0000816
      BRANCH: KUNKALAMARRU
      NAME: KATTEMPUDI MAHESH
      A/c: [protected]

      There is type error in account number (big number). However Payee got confirmed where as right A/c is : [protected]

      My First question is why payee got confirmed

      I have done transfer for 2000/- on june 28th 2018.

      While doing fund transfer it should fail, but it succeeded. When you are relying on only account number then why do you need all other details.

      I have contacted ICICI branch manager, there is service request# SR[protected] raised but So far I have not got my money back.

      Could you please return my money as soon as possible. If this is not going to happen I will have to proceed with Banking OMBUDSMAN /legal.

      Thanks
      Sahithi
      ICICI Bank customer support has been notified about the posted complaint.
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        V
        Vasanthan Muthukumar
        from Chennai, Tamil Nadu
        Jul 9, 2018
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        Hi Team, My Saving Account Number[protected]VASANTHAN) had some deduction from May 2018 for MAB Charges + Service Tax worth of 1803.04 totally.

        07 May 18 - Rs 502 + GST
        05 Jun 18 - Rs 501 + GST
        19 Jun 18 - Rs 525 + GST

        Yesterday I got a call from ICICI customer care, someone said that there minimum balance of 5000, thats why amount deducted from the account. We are from middle class, If I know that time itself I will draw all my money & close it.I requested you to please refund me my 1803.04 Rupees to my account.
        ICICI Bank customer support has been notified about the posted complaint.
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          S
          Sathi143
          from Bengaluru, Karnataka
          Jul 9, 2018
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          Address: Bangalore, Karnataka, 560037
          Website: www.icicibank.com

          Hi sir,
          I am uday here. My complaint is regarding the 'credit card amount outstanding' in the bill it was showing. i have done the transaction at flipkart and the transaction worth price is 9999 on may 2nd. due to some internet issue the payment gateway is pending and amount debited from my credit card account still i didnt get refund to my credit card. and also there is no proof and no 'transaction id' is generated and i didnt get any mail regarding that amount but the statement it self showing outstanding and they are charging interest on that forcing me to pay. i have every thing proofs and mail proof from flipkart side that they haven't receive the money to flipkart and to vendor. but ICICI bank side debited money and asking me to pay with interest. and i have contacted the icici team many times got escalations but no proper response from their side. So i request you to please resolve my issue regarding credit card outstanding amount. and i got mail proof from flipkart side that they didnt receive amount from ICICI bank to vendor or flipkart and 'find the below attached mail proof from flipkart'. So finally i request you to get back my money to my credit card account including interest charges as soon as possible.
          ICICI Bank customer support has been notified about the posted complaint.
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            P
            pankaj barnan
            from Delhi, Delhi
            Jul 9, 2018
            Resolved
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            Resolved

            Address: 736159

            Name - Jayanta Basak
            Enrollment Id - [protected]
            Transaction Id- TRANSFER/[protected]CITRUS/EAZYPAY[protected]
            An amount of Rs 6010.00 deducted on 19.06.2018, in respect of payment 2nd year Dl.Ed. registration, but payment status is showing not payment, and amount is not also.
            Thus you are requested to refund the said amount
            Please take necessary action.
            Aug 13, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 09, 2018
            ICICI Bank Customer Care's response
            Dear Pankaj Barnan,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a57fzw) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            For automatic attempts by online parties, my account is debited multiple times in the name of POSDEC Charges. It makes an arguable sense when the POS is a physical one. But for online attempts, which happen without the account holder's notice, how audacious it is to incur charges?
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              A
              Amar1983
              from Jammu, Jammu and Kashmir
              Jul 9, 2018
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              Address: Jalandhar, Punjab, 144026
              Website: gmail

              I am bank holder of ICICI bank but i have faced some problem from customer care. They not give any solution of queries.
              I have query, My account balance showing Rs.1361 dated[protected] but when i withdraw from ATM its showing insufficient fund and I call to customer care and they said that lien on your saving account due to Gold loan with amount of Rs.1990/-. I have cleared my gold loan in last year in month of July 2017 and now bank lien on my saving account and and i confirm solution from your customer care executive and he said that contact with branch where gold loan taken.Its not possible for me contact with branch and today Rs.1999/- deduct from my account without any intimation.
              So request to look into this matter and confirm the same on priority basis.
              ICICI Bank customer support has been notified about the posted complaint.
              Jul 09, 2018
              Updated by Amar1983
              ICICI Bank — not received feedback from customer care

              1 Review
              Amar1983 on Jul 9, 2018 Mark as Resolved

              I am bank holder of ICICI bank but i have faced some problem from customer care. They not give any solution of queries.
              I have query, My account balance showing Rs.1361 dated[protected] but when i withdraw from ATM its showing insufficient fund and I call to customer care and they said that lien on your saving account due to Gold loan with amount of Rs.1990/-. I have cleared my gold loan in last year in month of July 2017 and now bank lien on my saving account and and i confirm solution from your customer care executive and he said that contact with branch where gold loan taken.Its not possible for me contact with branch and today Rs.1999/- deduct from my account without any intimation.
              So request to look into this matter and confirm the same on priority basis.
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                A
                Anonymous Mousse
                from Mumbai, Maharashtra
                Jul 8, 2018
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                Address: Mumbai City, Maharashtra, 400016

                Kindly note spammers who are stealing money from customers by taking ICICI Bank employees.They are calling customers randomly and engaging in loan facility without any reason. They are like terrorist who are terrorising people everyday on phone. How do they get our numbers please do something and arrest these goons before they illegally transfer people money into their account and use it for terror activities.

                Pooja Personal Loan Dpt [protected]
                Worg [protected]
                ICICI [protected]
                HDFC [protected]

                These are blacklisted numbers and marked spam by many people I wonder why they are still harassing people.
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                  S
                  Sharon Tokas
                  from Delhi, Delhi
                  Jul 8, 2018
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                  Website: EAZYPAY

                  I had submitted an online payment to the Director of Sol(DU) on the13 of April 2018. The said amount was 3, 572.46 (three thousand five hundred and seventy two rupees and forty six paisa. The said amount did not reach the Director and I stood a great loss. I had contacted my bank and got all the relevant details and a complaint was registered by my bank(United bank of India, SDArea, New Delhi), after a few days my complaint was rejected as it said my account was debited and had reached the said party. I then contacted the director of SOL( school of open learning) it was investigated by him and no such transfer was shown in their account. My said amount is surely held up on Eazypay's side. I request you to please help me out as it has been 3 months and my money has not been reverted back to me. Thank you
                  ICICI Bank customer support has been notified about the posted complaint.
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                    S
                    Shagun Khajuria
                    from Bengaluru, Karnataka
                    Jul 8, 2018
                    Resolved
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                    Resolved

                    Address: 560008

                    Dear Sir/Madam

                    Am a icici bank customer. Day before yesterday 06-07-18 ecsrtnchg charged 800 rupees + tax... I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or SMS or any phone call. Please explain what the charge it is. This type of direction is not good please return my charged amount. Thank you
                    Aug 8, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 08, 2018
                    ICICI Bank Customer Care's response
                    Dear Shagun Khajuria,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a57e9w) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Jul 11, 2018
                    Updated by Shagun Khajuria
                    Okay. Thank you!
                    Jul 19, 2018
                    Updated by Shagun Khajuria
                    Its 8 days still after multiple follow-ups I have received any reply. This is not good, please resolve this issue ASAP.
                    WE have received no telephone no. or address for redemption of two nos of bonds. Kindly Help.No.3862 and 3863. D/o issue 01.07.1999 and d/o maturity 1.1.2018. I would like to get contact details as early as possible since I am suffering monetary losses and amount is urgently required for medical purposes.
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                      0
                      0rohitj9
                      from Manuguru, Telangana
                      Jul 8, 2018
                      Resolved
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                      Resolved

                      To,

                      The ICICI BANK

                      Dear Sir,

                      My name is Rohit Joshi having account in bank of baroda, My account no is [protected].

                      On 2.6.18 I erroneously transferred money into ICICI account[protected], instead of[protected]. The transaction amount is Rs 30000/-.

                      Upon noticing my error I immediately approached Bank of baroda, guntakal Branch, Anantapur Dist. to freeze the amount which I transferred to ICICI and the same is freezed.
                      please sir refund my money in my account
                      thank you
                      Rohit joshi
                      mob [protected]
                      Aug 8, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 08, 2018
                      ICICI Bank Customer Care's response
                      Dear Rohit Joshi,

                      We have made a note of your concern. Our official will get in touch with you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Jul 11, 2018
                      Updated by 0rohitj9
                      my id is 2011555
                      Jul 11, 2018
                      Updated by 0rohitj9
                      sir please action imediately regarding of my money
                      Jul 11, 2018
                      Updated by 0rohitj9
                      customer ID: 2011555

                      To,

                      The ICICI BANK

                      Dear Sir,

                      My name is Rohit Joshi having account in bank of baroda, My account no is [protected].

                      On 2.6.18 I erroneously transferred money into ICICI account[protected], instead of[protected]. The transaction amount is Rs 30000/-.

                      Upon noticing my error I immediately approached Bank of baroda, guntakal Branch, Anantapur Dist. to freeze the amount which I transferred to ICICI and the same is freezed.
                      please sir refund my money in my account
                      thank you
                      Rohit joshi
                      mob [protected]
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                        D
                        dip89@
                        from Kolkata, West Bengal
                        Jul 7, 2018
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                        Address: Kolkata, West Bengal, 700031
                        Website: icicibank.com

                        This particular bank without any explanations of deduction mentioned in the title, has started deducting money from my account. This seems so uncanny that a customer is not informed about the charges and deducted more than Rs1600. Would request you to take immediate action! I want an immediate refund from the bank of the entire amount deducted and also I have attached the transaction history for reference.
                        ICICI Bank customer support has been notified about the posted complaint.
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                          N
                          Narender Ramadheni
                          from Hyderabad, Telangana
                          Jul 7, 2018
                          Resolved
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                          Address: Hyderabad, Andhra Pradesh, 500091

                          There were two transactions done on my ICICI account and when I called the ICICI customer support they blocked my card. I asked the executive about why these two transactions doesn't need the OTP for that the executive replied we don't send OTP for international transactions. And said there is no one available from Fraud/Dispute department to take the complaint about the dispute and give proper details about this issue. I don't understand how there could be no one to take complaint about this and I have call back next day. Why a customer be at troublesome when your systems are so easy to do fraud transaction. Why a customer be wasting time and energy on these kind of happenings as its bank's responsibility to identify do needful to customers.
                          Aug 7, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 07, 2018
                          ICICI Bank Customer Care's response
                          Dear Narender,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a57d1l) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Anjum Raj
                            from Rewa, Madhya Pradesh
                            Jul 7, 2018
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                            Address: 462001
                            Website: EAZYPAY

                            Plz refund my money. Pay exam fee but payment deduct and fees not submitted. Plz refund my money. Pay exam fee but payment deduct and fees not submitted. plz refund my money immediatly. Plz refund my money. Pay exam fee but payment deduct and fees not submitted. Plz refund my money. Pay exam fee but payment deduct and fees not submitted. plz refund my money immediatly.
                            ICICI Bank customer support has been notified about the posted complaint.
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                              Deepak indian
                              from Unnao, Uttar Pradesh
                              Jul 7, 2018
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                              Address: Gautam Buddh Nagar, Uttar Pradesh, 201304
                              Website: Complain against ICICI BANK NOIDA

                              Dear Sir,

                              I have a savings account in noida branch, this account i opened in year 2008 and till 6th july 2018 everything was going well but tomorrow my accountant was freezed claiming by Rohini sector 8 icici branch that due to some personal loan and its payment not been paid its freezed. They called me in office and showed me some loan papers which was not mine all documents was fake there, only my name and my parents name was mentioned by there, i have already senr email to them that all documents showed to me arw fake and doea not belong to me.some one have mentioned mh pan card number on that loan paper rest all documents added in that loan papers noes not match with my details. Kindly help to solve this issue.

                              Regards
                              Deepak Singh Rawat
                              ICICI Bank customer support has been notified about the posted complaint.
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                                Niru Ahir
                                from Hyderabad, Telangana
                                Jul 7, 2018
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                                I have been deducted an amount of 1, 899.00 on 07 jul 2018 with the details mentioning: wpp-sr[protected] new policy. From my icici bank account

                                I have not authorized, neither am aware of any such approvals for the deduction.

                                Utter crap of icici bank to do such activities without my consent.
                                Revert the money back to my account at the earliest.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Jul 30, 2018
                                Updated by Niru Ahir
                                no review
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                                  abhiirate
                                  from Ludhiana, Punjab
                                  Jul 6, 2018
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                                  Address: 812001

                                  I have a saving account with ICICI bank. I got deposited Rs 2500 with the bank on 7/05/2018. On the same day 7/05/2018 seven ( 7 ) withdrawals were made. It is unheard of in any bank that they can go on making withdrawals without my consent. I even di not get any message or intimation regarding the same. I was just seeing money go off from my account without anything to do. My monthly average balance is also being shown low.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Jul 06, 2018
                                  Updated by abhiirate
                                  I have a saving account with ICICI bank. I got deposited Rs 2500 with the bank on 7/05/2018. On the same day 7/05/2018 seven ( 7 ) withdrawals were made. It is unheard of in any bank that they can go on making withdrawals without my consent. I even did not get any message or intimation regarding the same. I was just seeing money go off from my account without anything to do. I authorized UNICEF to withdraw some amount and I failed. Who would be responsible for loss of my commitment to UNICEF?. My monthly average balance is also being shown low. My acc no is[protected]. My name is Abhishek Mitra. My mobile number is [protected]. This is just like playing with my account. Before that you gave mandate to Justdial without my permission. This is not the way a bank works. My credit history went wrong .
                                  Jul 06, 2018
                                  Updated by abhiirate
                                  The charges were deducted under ECSRTNCHGS. Please resolve.
                                  Jul 07, 2018
                                  Updated by abhiirate
                                  Previously many ECSRTNCHGS were deducted. I thought it was some kind of bank charge but this time after 7 withdrawals without intimation, I had to complain. Please return back the entire amount that you have deducted under this remark or else explain to me why ICICI has deducted the amount.
                                  Jul 07, 2018
                                  Updated by abhiirate
                                  On

                                  17/04/2018 four deductions were done from my account
                                  Jul 07, 2018
                                  Updated by abhiirate
                                  On 16/05/2018 and 17/05/2018 one deduction was done each day. On 15/06/2018, the ECSRTNCGHS charges were deducted five times without intimation. Please explain what is going on. I am calculating my loss because of these charges and it is coming upto some 8000 Rs.
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                                    saipuneet99
                                    from Mukerian, Punjab
                                    Jul 6, 2018
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                                    Address: Gurdaspur, Punjab, 143505

                                    I have tried to pay the fee amount of Rs. 6000 (+ Bank service charges of Rs. 10) for D.El.Ed course of National Institute of Open Schooling twice through

                                    Eazypay of ICICI Bank.

                                    Paid by Canara Bank Internet Banking.

                                    First Transaction

                                    Amount Rs. 6000 (+ Rs 10 service charge)
                                    Txn ID is [protected]
                                    Dated - 6 July 2018 at 05:41 PM

                                    Second Transaction

                                    Amount Rs. 6000 (+ Rs 10 service charge)
                                    Txn ID is [protected]
                                    Dated - 6 July 2018 at 6:09 PM

                                    So the Total amount of failed transactions is Rs. 12020.

                                    But your system is showing Payment Failed for both the transactions.

                                    Kindly refund the money for the failed transactions.

                                    Name - Puneet Gupta
                                    Email - [protected]@gmail.com
                                    Mobile - [protected]
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      Devanand verma0
                                      from Delhi, Delhi
                                      Jul 6, 2018
                                      Resolved
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                                      Resolved

                                      I Am an icici bank customer. Yesterday 05-03-18 ecsrtnchg charged 413 rupees and 413 rupees two times. I don't know what the charges ecsrtnchg... why the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount 826 . My email id is-
                                      [protected]@gmail.com
                                      Aug 16, 2018
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 06, 2018
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Jul 06, 2018
                                      Updated by Devanand verma0
                                      Why they hit the charges without any explanation
                                      please return my money back why they this types of frauds from customer's account.
                                      Verified Support
                                      Jul 07, 2018
                                      ICICI Bank Customer Care's response
                                      Dear Devanand verma0,

                                      We regret the inconvenience caused. Our official will get in touch with you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Jul 10, 2018
                                      Updated by Devanand verma0
                                      I have complaint for refund of money but no one is giving the response from ICICI
                                      Why you charged this types of charges when card is no any changes.
                                      Aug 16, 2018
                                      Updated by Devanand verma0
                                      I Am an icici bank customer. Last month bank hitting ecsrtnchg charged 413 rupees and 413 rupees two times.and also current month also hitting charges three times 413, 472, 346. I don't know what the charges ecsrtnchg... why the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount 826 . My email id is-
                                      [protected]@gmail.com
                                      May 07, 2019
                                      Updated by Devanand verma0
                                      I Am an icici bank customer. Last month bank hitting ecsrtnchg charged 413 rupees and 413 rupees two times.and also current month also hitting charges once 413 I don't know what the charges ecsrtnchg... why the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount 826 . My email id is-
                                      [protected]@gmail.com
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                                        from Jammu, Jammu and Kashmir
                                        Jul 6, 2018
                                        Resolved
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                                        Resolved

                                        I have made payment for nios 2nd year registeration via your bank using central bank debit card but the payment was not successful though the amount is deducted. Tommorow is the last date so please fix the prob. Asap. Otherwise i will not be able to pay the fees. It is a very important issue and revert back my money to the same account from which it was paid
                                        Aug 7, 2018
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 06, 2018
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a57b0n) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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