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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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S
Sahithi Kathi
from Hyderabad, Telangana
Jul 10, 2018
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Dear Madam/Sir,

I have added a new payee in ICICI bank (A/c[protected] with below details

Bank: ANDHRA Bank
IFSC code :ANDB0000816
BRANCH: KUNKALAMARRU
NAME: KATTEMPUDI MAHESH
A/c: [protected]

There is type error in account number (big number). However Payee got confirmed where as right A/c is : [protected]

My First question is why payee got confirmed

I have done transfer for 2000/- on june 28th 2018.

While doing fund transfer it should fail, but it succeeded. When you are relying on only account number then why do you need all other details.

I have contacted ICICI branch manager, there is service request# SR[protected] raised but So far I have not got my money back.

Could you please return my money as soon as possible. If this is not going to happen I will have to proceed with Banking OMBUDSMAN /legal.

Thanks
Sahithi
ICICI Bank customer support has been notified about the posted complaint.
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    V
    Vasanthan Muthukumar
    from Chennai, Tamil Nadu
    Jul 9, 2018
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    Hi Team, My Saving Account Number[protected]VASANTHAN) had some deduction from May 2018 for MAB Charges + Service Tax worth of 1803.04 totally.

    07 May 18 - Rs 502 + GST
    05 Jun 18 - Rs 501 + GST
    19 Jun 18 - Rs 525 + GST

    Yesterday I got a call from ICICI customer care, someone said that there minimum balance of 5000, thats why amount deducted from the account. We are from middle class, If I know that time itself I will draw all my money & close it.I requested you to please refund me my 1803.04 Rupees to my account.
    ICICI Bank customer support has been notified about the posted complaint.
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      S
      Sathi143
      from Bengaluru, Karnataka
      Jul 9, 2018
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      Address: Bangalore, Karnataka, 560037
      Website: www.icicibank.com

      Hi sir,
      I am uday here. My complaint is regarding the 'credit card amount outstanding' in the bill it was showing. i have done the transaction at flipkart and the transaction worth price is 9999 on may 2nd. due to some internet issue the payment gateway is pending and amount debited from my credit card account still i didnt get refund to my credit card. and also there is no proof and no 'transaction id' is generated and i didnt get any mail regarding that amount but the statement it self showing outstanding and they are charging interest on that forcing me to pay. i have every thing proofs and mail proof from flipkart side that they haven't receive the money to flipkart and to vendor. but ICICI bank side debited money and asking me to pay with interest. and i have contacted the icici team many times got escalations but no proper response from their side. So i request you to please resolve my issue regarding credit card outstanding amount. and i got mail proof from flipkart side that they didnt receive amount from ICICI bank to vendor or flipkart and 'find the below attached mail proof from flipkart'. So finally i request you to get back my money to my credit card account including interest charges as soon as possible.
      ICICI Bank customer support has been notified about the posted complaint.
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        P
        pankaj barnan
        from Delhi, Delhi
        Jul 9, 2018
        Resolved
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        Resolved

        Address: 736159

        Name - Jayanta Basak
        Enrollment Id - [protected]
        Transaction Id- TRANSFER/[protected]CITRUS/EAZYPAY[protected]
        An amount of Rs 6010.00 deducted on 19.06.2018, in respect of payment 2nd year Dl.Ed. registration, but payment status is showing not payment, and amount is not also.
        Thus you are requested to refund the said amount
        Please take necessary action.
        Aug 13, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 09, 2018
        ICICI Bank Customer Care's response
        Dear Pankaj Barnan,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a57fzw) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        For automatic attempts by online parties, my account is debited multiple times in the name of POSDEC Charges. It makes an arguable sense when the POS is a physical one. But for online attempts, which happen without the account holder's notice, how audacious it is to incur charges?
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          A
          Amar1983
          from Jammu, Jammu and Kashmir
          Jul 9, 2018
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          Address: Jalandhar, Punjab, 144026
          Website: gmail

          I am bank holder of ICICI bank but i have faced some problem from customer care. They not give any solution of queries.
          I have query, My account balance showing Rs.1361 dated[protected] but when i withdraw from ATM its showing insufficient fund and I call to customer care and they said that lien on your saving account due to Gold loan with amount of Rs.1990/-. I have cleared my gold loan in last year in month of July 2017 and now bank lien on my saving account and and i confirm solution from your customer care executive and he said that contact with branch where gold loan taken.Its not possible for me contact with branch and today Rs.1999/- deduct from my account without any intimation.
          So request to look into this matter and confirm the same on priority basis.
          ICICI Bank customer support has been notified about the posted complaint.
          Jul 09, 2018
          Updated by Amar1983
          ICICI Bank — not received feedback from customer care

          1 Review
          Amar1983 on Jul 9, 2018 Mark as Resolved

          I am bank holder of ICICI bank but i have faced some problem from customer care. They not give any solution of queries.
          I have query, My account balance showing Rs.1361 dated[protected] but when i withdraw from ATM its showing insufficient fund and I call to customer care and they said that lien on your saving account due to Gold loan with amount of Rs.1990/-. I have cleared my gold loan in last year in month of July 2017 and now bank lien on my saving account and and i confirm solution from your customer care executive and he said that contact with branch where gold loan taken.Its not possible for me contact with branch and today Rs.1999/- deduct from my account without any intimation.
          So request to look into this matter and confirm the same on priority basis.
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            A
            Anonymous Mousse
            from Mumbai, Maharashtra
            Jul 8, 2018
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            Address: Mumbai City, Maharashtra, 400016

            Kindly note spammers who are stealing money from customers by taking ICICI Bank employees.They are calling customers randomly and engaging in loan facility without any reason. They are like terrorist who are terrorising people everyday on phone. How do they get our numbers please do something and arrest these goons before they illegally transfer people money into their account and use it for terror activities.

            Pooja Personal Loan Dpt [protected]
            Worg [protected]
            ICICI [protected]
            HDFC [protected]

            These are blacklisted numbers and marked spam by many people I wonder why they are still harassing people.
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              S
              Sharon Tokas
              from Delhi, Delhi
              Jul 8, 2018
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              Website: EAZYPAY

              I had submitted an online payment to the Director of Sol(DU) on the13 of April 2018. The said amount was 3, 572.46 (three thousand five hundred and seventy two rupees and forty six paisa. The said amount did not reach the Director and I stood a great loss. I had contacted my bank and got all the relevant details and a complaint was registered by my bank(United bank of India, SDArea, New Delhi), after a few days my complaint was rejected as it said my account was debited and had reached the said party. I then contacted the director of SOL( school of open learning) it was investigated by him and no such transfer was shown in their account. My said amount is surely held up on Eazypay's side. I request you to please help me out as it has been 3 months and my money has not been reverted back to me. Thank you
              ICICI Bank customer support has been notified about the posted complaint.
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                S
                Shagun Khajuria
                from Bengaluru, Karnataka
                Jul 8, 2018
                Resolved
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                Resolved

                Address: 560008

                Dear Sir/Madam

                Am a icici bank customer. Day before yesterday 06-07-18 ecsrtnchg charged 800 rupees + tax... I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or SMS or any phone call. Please explain what the charge it is. This type of direction is not good please return my charged amount. Thank you
                Aug 8, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 08, 2018
                ICICI Bank Customer Care's response
                Dear Shagun Khajuria,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a57e9w) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Jul 11, 2018
                Updated by Shagun Khajuria
                Okay. Thank you!
                Jul 19, 2018
                Updated by Shagun Khajuria
                Its 8 days still after multiple follow-ups I have received any reply. This is not good, please resolve this issue ASAP.
                WE have received no telephone no. or address for redemption of two nos of bonds. Kindly Help.No.3862 and 3863. D/o issue 01.07.1999 and d/o maturity 1.1.2018. I would like to get contact details as early as possible since I am suffering monetary losses and amount is urgently required for medical purposes.
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                  0
                  0rohitj9
                  from Manuguru, Telangana
                  Jul 8, 2018
                  Resolved
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                  Resolved

                  To,

                  The ICICI BANK

                  Dear Sir,

                  My name is Rohit Joshi having account in bank of baroda, My account no is [protected].

                  On 2.6.18 I erroneously transferred money into ICICI account[protected], instead of[protected]. The transaction amount is Rs 30000/-.

                  Upon noticing my error I immediately approached Bank of baroda, guntakal Branch, Anantapur Dist. to freeze the amount which I transferred to ICICI and the same is freezed.
                  please sir refund my money in my account
                  thank you
                  Rohit joshi
                  mob [protected]
                  Aug 8, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 08, 2018
                  ICICI Bank Customer Care's response
                  Dear Rohit Joshi,

                  We have made a note of your concern. Our official will get in touch with you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Jul 11, 2018
                  Updated by 0rohitj9
                  my id is 2011555
                  Jul 11, 2018
                  Updated by 0rohitj9
                  sir please action imediately regarding of my money
                  Jul 11, 2018
                  Updated by 0rohitj9
                  customer ID: 2011555

                  To,

                  The ICICI BANK

                  Dear Sir,

                  My name is Rohit Joshi having account in bank of baroda, My account no is [protected].

                  On 2.6.18 I erroneously transferred money into ICICI account[protected], instead of[protected]. The transaction amount is Rs 30000/-.

                  Upon noticing my error I immediately approached Bank of baroda, guntakal Branch, Anantapur Dist. to freeze the amount which I transferred to ICICI and the same is freezed.
                  please sir refund my money in my account
                  thank you
                  Rohit joshi
                  mob [protected]
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                    D
                    dip89@
                    from Kolkata, West Bengal
                    Jul 7, 2018
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                    Address: Kolkata, West Bengal, 700031
                    Website: icicibank.com

                    This particular bank without any explanations of deduction mentioned in the title, has started deducting money from my account. This seems so uncanny that a customer is not informed about the charges and deducted more than Rs1600. Would request you to take immediate action! I want an immediate refund from the bank of the entire amount deducted and also I have attached the transaction history for reference.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      N
                      Narender Ramadheni
                      from Hyderabad, Telangana
                      Jul 7, 2018
                      Resolved
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                      Address: Hyderabad, Andhra Pradesh, 500091

                      There were two transactions done on my ICICI account and when I called the ICICI customer support they blocked my card. I asked the executive about why these two transactions doesn't need the OTP for that the executive replied we don't send OTP for international transactions. And said there is no one available from Fraud/Dispute department to take the complaint about the dispute and give proper details about this issue. I don't understand how there could be no one to take complaint about this and I have call back next day. Why a customer be at troublesome when your systems are so easy to do fraud transaction. Why a customer be wasting time and energy on these kind of happenings as its bank's responsibility to identify do needful to customers.
                      Aug 7, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 07, 2018
                      ICICI Bank Customer Care's response
                      Dear Narender,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a57d1l) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Anjum Raj
                        from Rewa, Madhya Pradesh
                        Jul 7, 2018
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                        Address: 462001
                        Website: EAZYPAY

                        Plz refund my money. Pay exam fee but payment deduct and fees not submitted. Plz refund my money. Pay exam fee but payment deduct and fees not submitted. plz refund my money immediatly. Plz refund my money. Pay exam fee but payment deduct and fees not submitted. Plz refund my money. Pay exam fee but payment deduct and fees not submitted. plz refund my money immediatly.
                        ICICI Bank customer support has been notified about the posted complaint.
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                          D
                          Deepak indian
                          from Unnao, Uttar Pradesh
                          Jul 7, 2018
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                          Address: Gautam Buddh Nagar, Uttar Pradesh, 201304
                          Website: Complain against ICICI BANK NOIDA

                          Dear Sir,

                          I have a savings account in noida branch, this account i opened in year 2008 and till 6th july 2018 everything was going well but tomorrow my accountant was freezed claiming by Rohini sector 8 icici branch that due to some personal loan and its payment not been paid its freezed. They called me in office and showed me some loan papers which was not mine all documents was fake there, only my name and my parents name was mentioned by there, i have already senr email to them that all documents showed to me arw fake and doea not belong to me.some one have mentioned mh pan card number on that loan paper rest all documents added in that loan papers noes not match with my details. Kindly help to solve this issue.

                          Regards
                          Deepak Singh Rawat
                          ICICI Bank customer support has been notified about the posted complaint.
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                            N
                            Niru Ahir
                            from Hyderabad, Telangana
                            Jul 7, 2018
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                            I have been deducted an amount of 1, 899.00 on 07 jul 2018 with the details mentioning: wpp-sr[protected] new policy. From my icici bank account

                            I have not authorized, neither am aware of any such approvals for the deduction.

                            Utter crap of icici bank to do such activities without my consent.
                            Revert the money back to my account at the earliest.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Jul 30, 2018
                            Updated by Niru Ahir
                            no review
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                              A
                              abhiirate
                              from Ludhiana, Punjab
                              Jul 6, 2018
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                              Address: 812001

                              I have a saving account with ICICI bank. I got deposited Rs 2500 with the bank on 7/05/2018. On the same day 7/05/2018 seven ( 7 ) withdrawals were made. It is unheard of in any bank that they can go on making withdrawals without my consent. I even di not get any message or intimation regarding the same. I was just seeing money go off from my account without anything to do. My monthly average balance is also being shown low.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Jul 06, 2018
                              Updated by abhiirate
                              I have a saving account with ICICI bank. I got deposited Rs 2500 with the bank on 7/05/2018. On the same day 7/05/2018 seven ( 7 ) withdrawals were made. It is unheard of in any bank that they can go on making withdrawals without my consent. I even did not get any message or intimation regarding the same. I was just seeing money go off from my account without anything to do. I authorized UNICEF to withdraw some amount and I failed. Who would be responsible for loss of my commitment to UNICEF?. My monthly average balance is also being shown low. My acc no is[protected]. My name is Abhishek Mitra. My mobile number is [protected]. This is just like playing with my account. Before that you gave mandate to Justdial without my permission. This is not the way a bank works. My credit history went wrong .
                              Jul 06, 2018
                              Updated by abhiirate
                              The charges were deducted under ECSRTNCHGS. Please resolve.
                              Jul 07, 2018
                              Updated by abhiirate
                              Previously many ECSRTNCHGS were deducted. I thought it was some kind of bank charge but this time after 7 withdrawals without intimation, I had to complain. Please return back the entire amount that you have deducted under this remark or else explain to me why ICICI has deducted the amount.
                              Jul 07, 2018
                              Updated by abhiirate
                              On

                              17/04/2018 four deductions were done from my account
                              Jul 07, 2018
                              Updated by abhiirate
                              On 16/05/2018 and 17/05/2018 one deduction was done each day. On 15/06/2018, the ECSRTNCGHS charges were deducted five times without intimation. Please explain what is going on. I am calculating my loss because of these charges and it is coming upto some 8000 Rs.
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                                S
                                saipuneet99
                                from Mukerian, Punjab
                                Jul 6, 2018
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                                Address: Gurdaspur, Punjab, 143505

                                I have tried to pay the fee amount of Rs. 6000 (+ Bank service charges of Rs. 10) for D.El.Ed course of National Institute of Open Schooling twice through

                                Eazypay of ICICI Bank.

                                Paid by Canara Bank Internet Banking.

                                First Transaction

                                Amount Rs. 6000 (+ Rs 10 service charge)
                                Txn ID is [protected]
                                Dated - 6 July 2018 at 05:41 PM

                                Second Transaction

                                Amount Rs. 6000 (+ Rs 10 service charge)
                                Txn ID is [protected]
                                Dated - 6 July 2018 at 6:09 PM

                                So the Total amount of failed transactions is Rs. 12020.

                                But your system is showing Payment Failed for both the transactions.

                                Kindly refund the money for the failed transactions.

                                Name - Puneet Gupta
                                Email - [protected]@gmail.com
                                Mobile - [protected]
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  D
                                  Devanand verma0
                                  from Delhi, Delhi
                                  Jul 6, 2018
                                  Resolved
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                                  Resolved

                                  I Am an icici bank customer. Yesterday 05-03-18 ecsrtnchg charged 413 rupees and 413 rupees two times. I don't know what the charges ecsrtnchg... why the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount 826 . My email id is-
                                  [protected]@gmail.com
                                  Aug 16, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 06, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Jul 06, 2018
                                  Updated by Devanand verma0
                                  Why they hit the charges without any explanation
                                  please return my money back why they this types of frauds from customer's account.
                                  Verified Support
                                  Jul 07, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Devanand verma0,

                                  We regret the inconvenience caused. Our official will get in touch with you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Jul 10, 2018
                                  Updated by Devanand verma0
                                  I have complaint for refund of money but no one is giving the response from ICICI
                                  Why you charged this types of charges when card is no any changes.
                                  Aug 16, 2018
                                  Updated by Devanand verma0
                                  I Am an icici bank customer. Last month bank hitting ecsrtnchg charged 413 rupees and 413 rupees two times.and also current month also hitting charges three times 413, 472, 346. I don't know what the charges ecsrtnchg... why the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount 826 . My email id is-
                                  [protected]@gmail.com
                                  May 07, 2019
                                  Updated by Devanand verma0
                                  I Am an icici bank customer. Last month bank hitting ecsrtnchg charged 413 rupees and 413 rupees two times.and also current month also hitting charges once 413 I don't know what the charges ecsrtnchg... why the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount 826 . My email id is-
                                  [protected]@gmail.com
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                                    A
                                    from Jammu, Jammu and Kashmir
                                    Jul 6, 2018
                                    Resolved
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                                    Resolved

                                    I have made payment for nios 2nd year registeration via your bank using central bank debit card but the payment was not successful though the amount is deducted. Tommorow is the last date so please fix the prob. Asap. Otherwise i will not be able to pay the fees. It is a very important issue and revert back my money to the same account from which it was paid
                                    Aug 7, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 06, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a57b0n) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      S
                                      SONIC KUMAR BORO
                                      from Imphal, Manipur
                                      Jul 6, 2018
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                                      Website: www4.ipg-online.com/connect/gateway/processing?execution=e1s2

                                      For D.EL.Ed. admission (http://dled.nios.ac.in/attendanceLogin/IIyearfee.aspx) payment made through HDFC credit card ending 9184 via eazypay (https://www4.ipg-online.com/connect/gateway/processing?execution=e1s2) amount of Rs. 6060/- already has been deducted from my credit card (HDFC Transaction ID: 085793) but the payment status
                                      is showing unsuccessful or payment not made. Eazypay Transaction ID : [protected]. Issues has not resolved yet.
                                      Kindly suggest in order to resolve the issues immediately as the 2nd Year admission will not open again after the last date 7th July, 2018 and ICICI eazypay have stated that they will attend and revert to my complaint sent via email in 2 business days as per the trail email below.

                                      From:
                                      Date: Thu, Jul 5, 2018 at 10:35 PM
                                      Subject: Re: 000CQaDKKGHSV8A3:Request for Payment Status Confirmation for D.EL.Ed. Enrollment No.xxxxxxxxxx2007
                                      To: Sonic Boro

                                      Dear Customer
                                      Thank you for writing to ICICI Bank. We acknowledge the receipt of your communication.
                                      We will attend and revert to your email in 2 business days.

                                      Disclaimer :- This is an auto generated e-mail. Kindly do not reply on this mail.

                                      Regards
                                      Customer Service Team
                                      ICICI Bank.
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        Aravind Ambuj
                                        from Muzaffarpur, Bihar
                                        Jul 6, 2018
                                        Resolved
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                                        Resolved

                                        Address: Bhagalpur, Bihar, 812001

                                        I had made a payment against 2nd year registration of nios deled of Priti kumari enrollment number [protected] and total amount Rs.6010. Sbi reference number is IGADWWYNB4 and CITRUS reference number is [protected]. I cannot receive confirmation message from easy pay.
                                        I have made another payment against 2nd year registration of nios deled of Priti kumari enrollment number [protected] and this payment confirmed by easy pay as message.
                                        kindly solve my problem and refund my money.
                                        Aug 6, 2018
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 06, 2018
                                        ICICI Bank Customer Care's response
                                        Dear Aravind Ambuj,

                                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a57abu) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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