ICICI Bank Complaints & Reviews

Sir,
I have ICICI Bank Credit card number 4375 xxxx xxxx xxxx, I had Wealth Account, My Client ID is[protected], I paid every payment on time, I many times requested to Customer Care of ICICI Bank at their number [protected], That I need Paper Statement at my Home or my Credit Card Bill, They Told me It will Be Enabled, The Matter is I paid near about 32000/- amount of bill a month ago from where the dispute arose.
I missed a payment of 1190/- in the month March 2018, and bank leveled late fee penalty and finance charges on this, I called at ICICI Bank's customer care, that it happened first time and you can check my track record, that i paid every payment/bill on time and full bill, I never paid minimum mount just paid full, and this happens when I did not received the statement so this payment missed, but they refused to reverse late payment penalty and finance charges, i told him if i can pay near about 32000/- one month earlier then why i will not pay just 1190/- this month, and why i bear late payment when bank did not sent me statement on time. from here the dispute started, i requested them many times on their customer care phone number, but I think ICICI bank have policy that Grab money of innocent customer who are good at payment track record, never listen them, who pay on time, impose penalty on their statement if one time they miss any payment and I think they intentionally dont send statement on time so that customer missed the payment and they impose heavy penalty and make money and bound customer to pay more.
I 5-6 times called their customer support number for reversal of extra charges and told them i am ready to pay full amount. but they denied to reverse the charges . I emailed at their customer care email which is customer.[protected]@icicibank.com on 6 - April 2018, then 10 -April 2018, then 11-April-2018, 13-April 2018, 16 - April 2018, 18-april2018, but they refused to listen and threated me to send my name in CIBIL due to non payment, i told them i am ready to pay and check i always paid on time but why i pay late payment when bank did not send me statement on time. but they refused /listen.
then i send registered letter at their Grievance department. whose Indian postal booking receipt i am attaching here and mentioned all the incident and requested for reversal of all late payment and other charges but I never till date received any answer from ICICI bank Greivance deparment, they just mentioned false address, and never response to Customer Grievance, registtery receipt number is RL A RP[protected]IN to Mr Subhendra Tripathy, ICICI Bank, Grievance Cell, Hydraband, but no any response,
Then I booked my Grievance/complaint regarding all incident online at their website whose number is 000C5aDCJR25RGQ2:Re Level1Complaint / Credit Card, but till date i never received any response, just a regular email about making payment with every month increasing penalty fee and late payment charges, then i emailed to [protected]@icicibank.com regarding all incident and requested them to reverse all charges but still no response, and in the mean time today i come to know they have permanently blocked my card when i called to their customer care department when i wanted to know that i need contact number of any head of the department so i can tell them, how bank officials neglecting customer's concerns, when customer is good at payment and willing to make payment but bank intentionally wants to Grab my hard earned money by imposing heavy penality fee, when bank intentionally failed to deliver statement on time.

Sir, It is requested that just need that and from the day 1 I am requesting bank to reverse my late payment charges, finance charges and i am ready to pay all dues and now one more request just provide me and other customers of the bank statement on time so they can pay on time. and reactivate my blocked card.

Regards,
Hardeep singh

Dear sir,
Today i made a payment of rs. 6010 for my 2nd year admission fee of nios d. El. Ed (Enrollment no.- [protected])
I made the payment through netbanking.
The money deducted from my account. (Eazypay[protected]). But the status shows that payment not made.
In this circumstances, i request you to refund or process the transaction asap.

Hello,
Please deactivate my oneassist plan which i have not asked from you. I got a call explaining about something else which i dont inderstand and after sometime i got an sms about the one assist plan which they told they will send me the welcome kit which i dont want at all.. my money got deducted on 2july 2018 please close it and refund my money..
ID:SR[protected]
Thank you
Regards
Nimika kya

Sir these are detail & i also attach my pnb credit card detail screenshot
Please check & refund my money as soon as possible

Merchant name : secretary nati inst open schooling nios
Total bill amount : - 6010/-
Date : 04/JUL/2018
Timing : 03:21:29
Description : eazypay icici bank ltd mumbai in
..
I also send 2 mails to [protected]@icicibank.com but there was no response.
I also call to my pnb credit card customer care but they ask me that payment was debited successfully & transferred to eazypay's account so now u can contact to eazypay.
Kindly solve my issue and refund my money as soon as possible

Iam a saving a/c holder of ICICI Bank. Today amount of Rs.588 was deducted from my account without any prior notice. I don't know why this deduction has done. Need an immediate refund and clear explanation why this was done. Account No[[protected]] Name - Sirisha Bellam Transaction Date - 29/06/2018 Transaction Remark - DCARDFEE2381JUN18-MAY19+GST Dr. Amount (INR) - 588.82.

I don't have knowledge o[censored]sing this one assist scheme. Kindly deactivate my one assist icici membership as soon as possible for smooth function and also don't debit amt from my account. I have not used this scheme and also not aware of this product. So i request to cancel my membership as early as possible. Do the needful

Thanks for your kind support.

I would like to register a complaint about the payment of rs 3891.00 against new airtel broadband connection at my residence in greater noida. Please go through the series of events/discussion below:

I made a online payment of rs 3891.00 from my icici bank account[protected] on01/06/2018 for a new airtel broadband connection at my residence f5-1605, panchsheel greens 1, sector 16-b, greater noida west, up-201009.

This amount of rs 3891.00 is 3 months charge including gst on a monthly package of rs 875.00. I informed the airtel employee about this transaction who is handling the connection in my society.

Next day, that employee informed me that they have not received the amount.

I contacted my icici bank and informed them about the same. They provided me the payment id for this transaction which is[protected].

Icici bank asked me to follow up with airtel with this payment id.
I informed the executive about this id and he again said that payment has not been received.

On this, i requested the airtel executive to send me an email from official id about the same so that i can officially lodge a complaint in icici bank. The policy of icici bank says that in case of any failed online transaction where amount has been debited but not credited with merchant, the said amount will automatically get reverted within 7 days. Failing which they can register a complaint.

I received an email from "a_manish. [protected]@airtelworld.com" (The airtel executive with whom i was interacting) send me an email on 09/06/2018 confirming the same that amount has not been received by airtel.

I forwarded the same email to icici bank transaction dispute teamon 09/06/2018 to register a complaint about this, complaint no sr[protected].

After proper investigation, on 11/06/2018, i received a message on my mobile [protected] that icici bank is closing this case because the said amount of rs. 3891.00 has been successfully credited to the merchant on 02/06/2018.

Transaction amount:rs.3891.00

Transaction date:june 01, 2018

Payment id:[protected]

Consumer code:airtel_nici[protected]

Bill reference information:nici[protected]

Finally, today i received emails from both icici and airtel. Icici saying that money has already been posted to airtel and airtel saying that they have not received the amount.

Respected sir,

I am ligen pegu, enrollment no.
Enrolment no.[protected] name : ligen pegu father name :podmeswar pegu percent : 46 xii category st
. I have pay my dled 2nd year registration fees on 02july/2018 rs. 6060.00 examination fees through my debit card. My account has been debited with rs 6060.00 but the payment status is yet not updated even after 48 hours. I have even waiting for the status to be updated. I don't have a clue what to do next...
Kindly look into the matter.
Thanking you

Yours sincerely,
Ligen pegu

Sir,
I am ligen pegu. I pay nios d. El. Ed. Registration fees 6, 000
My a/c no 959164 is debited with inr 6060.00 on[protected]:18:05
Icici bank ltd/seq no :[protected].

Please pay my fees nios d. El. Ed. Registration. My registration no [protected]

With
Regards
Ligen pegu

Dear sir
I was transferring money of rs 2296 for paying property tax by online to vapi municipality on 28.06.18 at about 9.20 am through the citrus easy pay payment gateway. It finally resulted in an error like transaction declined. But the money is debited from my hdfc account no [protected]. The trancaction reference shown in hdfc is[protected].

I want icici to take this as top priority to track down the payment and refund as i had done another transaction and paid it

Regards
R. P. V. Krishnan

I have recharged my jio number on 01 jul 2018 phonepe app through my sbi upi id.
But amount deducted not credit to reliance jio.
Now reliance sent me mail amount not received. Phonepe aap also sent me mail rs 349 on 01 jul 2018 at 12:54:46 to payment successful. Copy att

Details.
Ici505b6bcdf4ed4301b8c3a156e9c229f21

Kindly send the money to my phonepe sbi upi account.

Regards
Mohan & rajni sharma
Mobile [protected]
[protected]

I am new customer to icici bank. I received call from icici bank one assist and they just given information about one assist plan for which i have not agreed to opt any plan, after that they automatically activated this plan and deducted rs-1399/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap.

I have tried reaching out to one assist help line to cancel and refund.. But i haven't received any refund after continuous follow-up call. This is money fraud that needs to be stopped.

One assist id number: sr[protected]
Your one assist relationship number : 4705265.

I transferred 1000 rs to corporation bank through imps on 30th saturday. The amount is debited from my account and it is not credited in beneficiary bank. I got sms saying

"dear customer, imps txn ref[protected] for rs.1, 000.00 is timed out at beneficiary bank on 30-jun-2018 15:04:12. Txn status will be updated by bene bank in 3 working days."

Today 4th day. Still not credited. Please help me

I received a call from icici bank regarding card protection scheme. They gave me all information about this particular scheme but never asked to activate it or not. So after two days i checked my passbook and i saw 1899 is deducted from my account. So i don't need this plan or policy kindly refund my money back.
My account number is[protected]
Customer i'd is[protected]
And this is sr[protected] is one assit regd vide.
Kindly refund my money back.
Thanking you
Ankit kumar...

On 8th june i went to icici rajnagar branch for downgrading my account. At that time they tricked me by taking my sign on icici lombard health insurance policy application, and on 26th june my account got debited for 651inr now they are refunding my money. They did once before in the month of april when i went for opening a fixed deposit. They are looting innocent customer for trusting their money with them. Please take this matter seriously and refund my money.

Acc no[protected]

I have recharged my jio number on 01 jul 18 at 12:54 pm by phone pe upi app through my upi id.
But amount deducted not credit to relience jio.
Now relience sent me mail amount not received. Phone pe also sent me mail to me payment successful.

Details are as under
Transaction id ici505b6bcdf4ed4301b8c3a156e9c29f21
Copy att

Kindly send the same money to my phone pe upi account.

Regards
Mohan and rajni sharma
Mobile no -[protected]
[protected]

I'm gold loan appraiser at icici bank meham for last 4 months payment not coming to my account many times i have consulted abt that to the branch manager but he didn't give satisfaction plz make visibility to my complain about the same thing manager always says he mailed abt that but payment to my account not coming in that case how could i appraise and now i am doing my job but till when

Sir,
My name is jitendra kumar. My payment is failed but balance deducted from account. I was doing my registration payment of dr. Shakuntala mishra rehabiltation university.
My registration no — 1810652 and bank reference no.-[protected] date of payment-02/07/2018. My email is jk[protected]@gmail.com,
Please refund my balance.

I neetu gupta account no[protected] went to icici bank sco 107 sec 7 karnal branch on 27 jun 2018 at 1005 hrs (Approx) to deposit rs 4000 in my saving account. I gave 5 notes of rs 100 and 8 notes of rs 500 instead of 7 (By mistake). When i counted my remaining cash in my purse and realised my mistake. I approched to cashier. She denied to pay back by saying, she is not having any cash in excess. When i approached to branch manager. He also did not give any satisfactory reply. Please refund my money at the earliest.

Regards
Neetu gupta
Ac no[protected]
Icici bank sec 7 karnal
Mobile no [protected]
Email [protected]@gmail.com

Very bad service icici bank providing.
I have applied for change account name of customer account on date 19 june 2018 and it will take 14 days already still not name updated.
And not providing good service as well as.
Branch Details ICICI Bank :
ICICI Bank -Iskon Cross Road, Ahmedabad - Branch & ATM, Shop No-1, Sarthik Complex, Iskon Circle, Pandurang Shastri Athavale Marg, Ahmedabad, Gujarat 380015.