ICICI Bank Complaints & Reviews

Hello
I used my debit card for online transaction, while processing it asked me for otp but because of some network issues i was not getting the recent otp generated which resulted in incorrect pin entries.
I tried it few time and after 3-4 time it blocked my debit card for online transaction and showed me below message:

"for security reasons your mastercard® securecode™ purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at mastercard securecode merchants.

To unblock your card/login, please contact icici bank customer care.

To complete this purchase using another form of payment, click 'continue'"

I am not getting how to unblock my card for online trasnaction?
Please help me out

I had done recharge of amount through upi id abhishekdubey. [protected]@okhdfcbank.
Money had been deducted but recharge not done yet. Recharge date and time is 21 april 3:20 pm. And my number to which i recharged is [protected]. My upi number is [protected]. Please send my money back to my bank. If want to contact me then call my number [protected].

I applied for a credit card on 20th march but unfortunately after 1 month i'm still not getting my card. Your executive who took my docunents sourav puryakastha is also not helping me. I even don't know what's my application status. I am helpless. I am worried about my documents. Please look into the matter otherwise i will think about legal action.
Name: nasir uddin barbhuiya
Applied through hailakandi road, silchar branch

Icici bank and flipkart apple week offer from jan 09, 2018 to jan 15, 2018 (Both days inclusive)

Link : https://www.icicibank.com/offers/flipkart-emi-offer.page?

As per the offer if a person purchase an iphone 7 on emi and paid minimum rs.32000 using icici credit card then a customer would be eligible for a cashback of rs.5000 which gets credited max. By 15th apr'18.

I purchased an iphone 7 on exchange offer and finally made a payment of 33733 using emi option. As per the terms and conditions i met all the criteria :-
1. Min. 32000 should be made via icici credit card and
2. Purchase must be on emi.

After waiting till 15th april, i called up icici customer care for not receiving a cashback of rs.5000. They raised my complaint & provided me service request no. Sr[protected]. On the next day, i was asked to provide the transaction slip of flipkart. Logically icici should check internally as they can access my statements and transaction history and secondly they can easily approach flipkart. However, i provided maximum information to icici (Including 3 months statements, offer page of icici website and an invoice of flipkart).

Despite of meeting all the criteria and providing all the information i have been told that "your transaction was not eligible for a cashback". When i asked them a reason and i was surprised to see their reply that "we are disappointed to note that we are unable to match your expectations. If you wish, you may escalate the issue further to our grievance redressal cell by following the steps given
Below:

Go to www.icicibank.com — feedback you will find an option""compliments/complaints"" — click on complaints — click on step 3 — fill the form to submit the grevience or to [protected]@icicibank.com

This is a kind of responses icici bank representatives are giving and now anybody can imagine how good they would be in handling customer grievance.

My main concern is not about my cashback only but other customers cashback as well. I remember about my purchase and that is why i'm chasing icici for my cashback but lot of customers do not even remember about the cashback whose cashback profit would ultimately go into icici bank.

Kindly look into it on priority and provide cashback to all eligible customers including me.

My account got deducted by 413rs. Two times against ecsrtnchg. I am paying for lic policy. That policy ecs got adjusted from my account with just a fraction of minutes when balance was insufficient. This is my first time where this has happened. Bank should consider me as i am paying the same ecs regularly for a long time now.
I want my amount refunded. This is seriously not acceptable as a customer.
Total money that is deducted = 826rs.

Sir I have done recharge on 21 April, 2018 on my jio no.[protected] via Bhim Upi on my jio app of ₹(448-50)=398. The money was deducted and taken by "[protected]@icici " but no recharge was there shown and no msg was received of recharge done.
Jio customer care also responded in negative as they said that we have no money received so we cannot take action.
Sir I request u to take [protected]@icici customer care strict action to refund my money back.

My upi Id :- [protected]@upi
E- mail id :mahata.[protected]@gmail.com
Transaction I'd :[protected]
Transaction date :- 21-april-2018
Transaction time :- 11:04 am

Hai I m Hariprasad R I m holding in ICICI BANK account number is[protected]. I made some mistransaction from my end and I need that to be refunded to my account.
Deposited bank details-
Bank of Baroda
Account number- [protected]
Kindly check and refund the amount. I have been made 4transaction to same account by using phonepe app.
Amount of 1600+1400+12000+3500.

Thanks and regards,
HARIPRASAD R
[protected]

Dear sir/ madam,
This is deval laxmikant my savings account no is[protected].

Today, i got two fake calls from no[protected] and [protected]. They claims that they are from icici customr service department and want to guide for safety measure to icici debit or credit cards.

Once they build up communication, they ask card details

I request you to investigate and help to stop such fraud call making companies

Hi,

I am deepjyoti barman. 190.47 + 635.53 amount has been deducted from my icici account on two occasions. I have never been informed about the same.
Neither any message or any email.
Luckily i went throough my bank statements for any incidents like this and i saw these deductions.

I dont even see any demat account linked to my icici account.
Please refund my hard earned money.

Thanks,
Deepjyoti

App. Reference no : [protected]
I have applied for the credit card in month of april. I got a mail ([protected]@icicibank.com) for confirmation to further process my credit card application. But i'm unable to send mail. Please help me out from this suitation how can i revert back or tell me mail id in which i revert back my confirnation.

I have called customer support several times. On that i have to wait for their...

Dear sir
This is yogesh kumar gupta account nbr[protected]
Cell [protected], my friend vivek shrivastava had sent 50000 amount to me through neft, but he put name as devendra goyal in that neft form, after that it has been leined for the same amount. But now i am having credit balance in my account.
I don't know the amount has gone, it has neither gone vivek shrivastava account, nor in my account, i visited the jaipur...

On 21april 2018, i send money to a builder through imps from my icici bank account. Unfortunately transaction failed. I call to icici bank customer care. They said it will solve in 2days and you will get your money back. But still i didn't get my money back. Customer care saying that you have to wait today end of the day when ever i'm calling same answer.
Actually icici bank using my money. So i'm going to give a complaint against icici bank in consumer court.

Icici bank sent the credit card after 10 trials... And pathetic they printed wrong tower number... Instead of 11 they printed ii (Roman 2) and now blue dart is not giving me my parcel... Worst customer care.. I cannot reach the customer care also.. The local icici bank manager is also not helping.. Icici bank please correct address asap.. Icii bank please resolve immediately... I need the card in next 2 days asap

Myself k. B. Lavanya, unable to perform online transaction.
When i submit the request i am getting grid authentication disabled message every time.
Kindly note, this is new card and i am not able to perform the transaction now.
— show stopper

User id: karnamblavanya

Kindly resolve the issue on priority as i have to transfer money. Emergency.

Sorry to say, i am very much upset/disturb by Ms Subangi Ghosh and Mr. Apurba Sengupta due to regarding personal loan on behalf of ICICI Bank.

Ms Subangi Ghosh offered me over telephonic to getting personal lone but initially, i was not interested, after two-three times called by her i agreed to get only 1 lac as 11% rate of interest, according to that she processed. But when i seen in my imobile that the rate of interest was consider as 14.7% on Rs 300000 lac in the same time called her and requested to close the lone before disbursed the loan amount but she assure that the problem would be resolve and will get as 11% rate of interest. On dated 29th Jan 2018 when i got the amount of Rs 282456 to my savings account, i called her and she again assure the problem will resolved other hand she never discussed about the insurance. After that so many time i called and mailed her but till not resolved, now she was not getting my phone also. So many times I also mailed to ICICI Customer care regarding the problem and requested to return that amount from my account.

Mr Debabrata Dutta never called me, So many time I called him as well as message him which attached herewith. Sir for the reference Mr. Debabrata Dutta, did not given any message or mailed to me. He cant message or mail, he can only call which was not connect due to my fault or problem or bad network as per his statement.

Sir, till i donot getting the money whatever ICICI bank credit to my savings account and not interested at all. Sir i am very much mentally harass and claimed you that Ms Subangi Ghosh and Mr. Apurba Sengupta was harass/cheating/fraught with me. I never expect that type of harassment/cheating/fraught from ICICI Bank.

Sir, I assume, all were packed along with pre planned to this harass/cheat/fraught to me. They all are develop their carrier with bad effect to customer nothings else. They are not better service provider or satisfy the customer. Customer satisfaction is not their motive.

Sir, you are kindly requested please do the needful and help me to get the better life. From Last three month I faced mentally disturb regarding that loan.

I requested to return that amount whatever offered me and claimed Rs. 150000 as harassment or cheating or fraught with me.

With regards

Prithwiraj Adak

Dear icic complaint team

I have submit signature authorization letter to mahasamanud icici bank last 1.5 month before, but still not add my signature, kindly look into this netter and help me, because concern bank manager not given me proper respond,

Regards
Spandana sphorty financial limited mahasamund chhatisgarh
Contact - [protected], [protected]

Hi,
My name is mahavir and i had applied for icici credit card on 19th of march, and submitted the documents online as well as physical copies to the representative in about next 2 days but since then, it has been more than a month but there had been no update in the status (Shows - documents collection in process) nor any of the responsible person is providing a satisfactory answer. Kindly help in this regard

My application no.[protected]

Thanks & regards,
Mahavir kacha

Debited amount from my account but recharge not done
Sir i have done recharge on 21 april, 2018 on my jio no.[protected] via upi on my jio app of ₹349. The money was deducted and taken by "[protected]@icici" but no recharge was there shown and no msg was received of recharge done.
Jio customer care also responded in negative as they said that we have no money received so we cannot take action.
Sir i request u to take [protected]@icici customer care strict action to refund my money back.

My upi id :- [protected]@paytm
E - mail id :- happykuru. [protected]@gmail.com
Transaction i'd :[protected]
Transaction date :- 21-april-2018
Transaction time :- 07:04am
Kindly refund money to my bank account
Pnb.-[protected]
Ifsc code.-punb0312300

I Daraksha khan, has tried to recharge my jio number on 21 april at 8:49am with my jio app using Bhim upi and through [protected]@icici my balance was deducted from my benificiary BOB account but recharge has not been done. I have called jio customer care they said that the payment was decline...then i called my bank they said the transaction has done successfully there is refunding done by the third party that is [protected]@icc ...so plz do solve the above problem and refund my money of rupees 399...i'll be thankfull to you.

Hello I am Deepak I recharge my account using my jio using upi through Indiaidea and money is deduct but recharge is not done

Transaction id - ICI0d4fd1fcfad24ff89a992ffcfc2c800f

DATE 21 Apr 2018
Time 9:17 AM

Upi Ref No.[protected]
DATE AND TIME[protected]:18:03 AM

AMOUNT- 349.0

Please find attachment

Thank you

Regards