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ICICI Bank Complaints & Reviews

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3.3

Updated: Mar 18, 2026

Complaints 23775

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ICICI Bank reviews & complaints page 609

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On dec. 2, '17 i was in a span of 2-3 minutes debited twice in australian dollars for transactions not made nor authorized by me. I immediately called up the callcentre person who asked me to file a written dispute claim and they blocked my card.
However after a month they say that i have to pay the amount since the merchant is saying that i have made the transaction and he has shown some charge slips which do not bear my signatures.
On asking for further clarification, since no otp nor any pin was given by me how can the bank debit the transaction to my account i was told to contact the merchant myself and resolve the issue with him.

Mar 8, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

ICICI Bank Customer Care's response Dear Kamalanand,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rani) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 110078

Website: [email protected]

Dear sir / madam,

This is in regards to online fund transfer from my savings a/c no.[[protected] ] to my allahabad bank a/c. No.[[protected] ]. Amount not deposit in my other account but status shows successful.

Request you to please revers the transaction to my icici savings a/c no.[[protected]].

Transaction id: sb498800
Bil/[protected]/investment /nsp
Dated: 17/01/2018

Name: shivcharan
Savings a/c no.:[protected]
Branch: new rajinder nagar.
Contact: [[protected]]

Mar 8, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

ICICI Bank Customer Care's response Dear Customer (Ramratan1980),

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: West Godavari, Andhra Pradesh, 534211

I am suresh badeti. The amount 824.00 rupees has been deducted from my account as ([protected] dp ch gs till dec-17) dp charges on

02/02/2018. I have de - activated my demat account earlier only. There was no prior notice. I have lost my money unconditionally.

I did not get any message to my mobile. I need justice and my money back immediately. My account number is[protected].

Mar 8, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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Feb 05, 2018

ICICI Bank Customer Care's response Dear Suresh Badeti,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Warangal, Andhra Pradesh, 506002

I recharged my jio number today (Jan 27, 2018) by upi in jio app through [protected]@icici. Amount of rupees 448 was deducted from my bank account, but the recharge has not been done yet neither the amount was refunded.

Kindly please return the amount or recharge my no as soon as possible.
Transaction no: ici09e7ab[protected]fb8d5d3ed54a98a

Thank u

Mar 12, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

ICICI Bank Customer Care's response Dear Customer (Shiva6003)

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rap9) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Thane, Maharashtra, 401107

Website: My Jio

I processed a payment of rs 348 towards jio for a recharge through bhim upi and the payment was processed by a company by the name of [protected]@icici. The amount was debited successfully without any notification of the recharge being carried out. I would request them to refund the money or face legal consequences as i have all the necessary documents to prove that my bank account was debited and it was a fraudulent transaction.

Mar 9, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Feb 04, 2018

Updated by Rahul.bose Sorry for the error, its payment debited without providing the service

Verified Support

Feb 05, 2018

ICICI Bank Customer Care's response Dear Rahul.bose,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rapl) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Feb 07, 2018

Updated by Rahul.bose Sure, Thanks

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I have tried to reach the customer care executive and after waiting for 5-6 mins everytime the executives refuse to talk by complaining that my voice is inaudible which is completely ridiculous and frustrating. This has happened to me for 3 times at a trot. I don't understand how silly they think of their customers when they put forward such lame excuses. Fortunately this was my first encounter with icici and definitely the last one. Very disappointed!!

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Address: Gurgaon, Haryana, 122017

I am trying to transfer money via my icic bank, but is showing account blocked/frozen. Earlier it was showing transaction can not be done via selected account. My both pan and adhar card is linked with my bank account. What is the issue. No one intimated me regarding this kind of issue.

My acocunt no. Is[protected]. And mobile number is [protected].

It is 11 year old account. May i know the reason about the freeze account.

I visited the branch 3 times. But no one is helping me.

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Address: Mumbai City, Maharashtra, 400066

I had a salaried account with icici earlier. Which the bank later converted into savings in just 5 mins at a local branch. Now that i want to convert it back into salary account, they won't let me. It has been 6 months that my salary is being credited in this bank. Yet i'm asked to maintain a minimum balance of 25000 per month to avoid charges. A salary account is 0 balance account and that's what i want it converted to.

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I do have my salary account in icici. When i opened my salary account the representative told me that dmat account is free of cost and nothing will be charged for the same. He got my sign on some papers for that.
Now its being more than 4 years, and i haven't used the dmat account till now.

But two day's before, some amount got deducted as charging for dmat account. And there was no notification regarding the same.

Kindly revert the amount to my account.

Regards,
Jestin

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Address: Pune, Maharashtra, 411009

Website: www.icicibank.com

I have requested to delink my family savings account and convert it to a general savings account. The requests were submitted twice, once in july'17 and another on 23.01.2018. Both the requests are not processed.
I have been charged against familymab for rs. 1416. That refund request also not processed.
Nobody knows as what had happened to the old request that i submitted. Fortunately the branch people are able to find the jan'18...

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Address: Kolkata, West Bengal, 700010

I, mrs urmila paul, is holder of 2 number of icici only vimal vaatsalya bonds bearing certificate no. 5320 & 223 already matured on 01.01.2018.
I approached my local icici bank, beliaghata branch for redemption of the same last month.
They gave some evasive answer to my query and tell me to approach icici,
Mumbai for recovering the redemption proceeds.

I would request you to help me in getting the proceeds of my matured bonds certificate.
Thanking you,

Urmila paul.

My complete mailing address is;
40/6a/4/5, abinash chandra banerjee lane,
Kolkata - 700 010.

Mar 6, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2018

ICICI Bank Customer Care's response Dear Mrinal Paul,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4r7d7) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: New Delhi, Delhi, 110057

I have recharged my jio phone number [protected] with my jio app through payment gateway upi [protected]@icci transaction id :-icid54b2eddb037437e8ee346d433cd585b
The transaction was done on 1st feb 2018 at 10:44pm
The transaction was and amount was debited from my account but recharge didn't happen. I request you to see the recharge to done immediately or return my amount rs 399/-

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Address: Nashik, Maharashtra, 422103

Hi sir,
My name is rajesh londhe my friend transfer 2000rs. To my account the account no is[protected]. When i see it debit freeze i am going to nearest branch but they want me to go branch where i was opening the account so i travel 30 km away and going to branch but they also miss guide and ignore it. Also they can check the orignal adhar detail still my account is debit freeze.

Mar 6, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2018

ICICI Bank Customer Care's response Dear rajesh330,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Website: Indiaideas

I was making jio dhana dhana dhan recharge offer online payment on 02/02/2018 for jio no. [protected]. I was asked to choose mode of payment. I choosed upi instead of debit card. When i clicked upi it asked me my vpa which is virtual payment address. After i typed my vpa it asked me to login my upi app. Phone pe app when i logged into upi app i found one notification requesting rs 399 which was my recharge amount. It was indiaideas @icici, when i transferred 399rs, amount was deducted from my account, but i didn't get any messages from jio care and my bill payment is not done. So please refund my amount

Sachin more

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Hi,

Can icici bank explain what are dp charges levied on me? I had two transactions showing this without any prior notice.

I pay my yearly maintenance charges of my demat account.

This looks like a fraud.

Please clarify these hidden charges.

Also, there is a need to improve your customer services which is at rock bottom at the moment.

Thanks
Sarfaraz

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Address: New Delhi, Delhi

When i was making a recharge of 399 rs .and when i made a payment of 349 rs using my bhimupi on my Jio app...then a request of 349 rs debition came from [protected]@icici on my upi ...i approved that transaction ..and after this amount debited from account but no recharge done till yet ...

Transaction refrence no[protected]
Jio no -[protected]
Account no (SBI)- [protected]
Upi no -[protected]
Date and time of transaction-31th Jan 2018 (4;20 pm)
I need my money back in my respective account as soon as possible ...plzzz help me by refunding my money

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This is regarding a transaction made to [protected]@icici for amount of 349 rupees for jio recharge via phonepe upi app. This merchant here has bad history of defrauding customers time and again. Apart from raising a complaint here i would be raising complaint with banking ombudsman as well. The repeated transaction failures in various utility bills of various customers makes it icici's liability as well and they would also be charged for defrauding people. Attached picture would provide additional details of the transaction if you wish to do anything.
I have posted a screenshot below

Feb 3, 2018

Complaint marked as Resolved

How can you put this complaint as resolved .. but it is pending i want my money back

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Address: Dhenkanal, Odisha, 06762

Website: www.oneassist.in

I am a house wife. I have opened a sb a/c in icici bank. Dhenkanal branch. Thought my account has been opened but till now i have not received my sb book, cheque book or atm card. I only understand odia language. One man called in mob and try to talk with me. I told him clearly that i have not received my banking documents. So nothing is required except banking documents. Still i find some thing arround 1900/= has been deducted from my account. This service is not required. Please deposit the amount in my account. If not i will be compelled to go to court of law.

Mar 5, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Feb 02, 2018

Updated by Biswajit Arjendu Kumar Jena I am Sasmita Jena w/ o Biswajit Arjendu Kumar Jena. The customer id is 3654232. My husband Mr jena given the complaint infevour of me.

Verified Support

Feb 02, 2018

ICICI Bank Customer Care's response Dear Biswajit Arjendu Kumar Jena,

We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Feb 5, 2018

Dear Sasmita,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2831977 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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I have recharged a jio number on Myjio app through UPi option. It made me to pay 449/- rs to [protected]@icici. When I clicked on yes, the request for payment of rs 449/- rs was received on my phonepay account. So I have accepted the request to pay 449/- rs to [protected]@icici. When I contacted customer cares of jio and phonepay, both said me to contact to [protected]@icici. What should I do now? I have lost my money.

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Address: Pune, Maharashtra, 411014

Website: icici banking

I just randomly went through my e-statement and saw a deduction of inr 826 dated 25 jan 2018 without any notification sms/email.

I am loosing trust on icici bank whether my money is safe here or not.

First of all, my demat account is not active and i am not using it.

Secondly, demat account was free of cost (Though i opted out having the demat account). At the time of opening demat account you guys have mentioned clearly that there are no charges for demat account and it is absolutely free.

Feb 8, 2018

Complaint marked as Resolved

No step was taken. Fraud people.

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