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ICICI Bank Complaints & Reviews

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Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 607

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S
Saumya Pareek
from Bengaluru, Karnataka
Feb 8, 2018
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Hello,

My icici bank account got debited with 472 inr on 24/01/2018 and then again with 306 inr on 08/02/2018 against ecsrtnchg.

Can you explain why this amount got deducted. And after deduction no message will came. Only after seeing account statement one can come to know that money got deducted.

Please mail to me on : [protected]@gmail.com
Mar 13, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 09, 2018
ICICI Bank Customer Care's response
Dear Saumya Pareek,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rlst) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
I have been charged both pos dec charges twice why without being my card used
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    Eric Fernandes
    from Delhi, Delhi
    Feb 8, 2018
    Resolved
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    Address: Mumbai City, Maharashtra, 400055

    I got a call from icici executive who explained about coral card benefits (Mainly airport lounge access) and delivered the platinum chip card which i don't want to use. This happened 2 years ago and then i had cancelled the card.

    This year, i had requested for a icici jet rubyx credit card, we discussed the joining fee as there was a scheme going on of 1250 for the first year and then 2500 from the next year and i would get 5000 jp miles on joining along with one domestic base fare ticket... The guy who came at home to collect the documents too confirmed the same and today finally when i receive the card it is a icici jet coral card which has half the benefits.

    I just dont understand how you could get this wrong. Please give me a valid reason as to why this happened.

    My details:
    Eric fernandes
    [protected]
    Mar 21, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Feb 09, 2018
    ICICI Bank Customer Care's response
    Dear Eric Fernandes,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Details of Bonds
    1 ICICI ONLY VIMAL VAATSALYA BONDS
    2 certificate no -- 23801
    3 Distinctive no[protected]
    4 Issued on - 2 nd Day of August 1999
    5 Issued at - Mumbai
    6
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      A
      archanah
      from Raipur, Chhattisgarh
      Feb 8, 2018
      Resolved
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      Address: Bhopal, Madhya Pradesh, 462016

      Non receiving of payment,
      Dear sir,
      This is to inform you that i had purchased the following bonds
      1. Icici tax savings bond-022002-tsb
      2 safety bondof rs.5000/- each, bond no.[protected], certificate no. 20733 name of bondholder harishchandra patil, the date of allotment was 27.03.2002 and redemption was 27.03.2005,
      2. Icici tax savings bond-032000-tsb
      1 safety bond of rs.5000/-, bond no. 124026, certificate no. 77931 name of bondholder harishchandra patil, the date of allotment was 25.04.2000 and redemption was 25.04.2003,
      The bonds already been matured long back, i think the redemption payment and interest money has not been received by me.
      You are requested to look into the matter at your earliest.
      Please clear me the status of payments of the bonds and advise me on my mail - patilha.[protected]@gmail.com or on my phone-[protected].

      Regards,
      Harish chandra patil,
      E2, comfort garden, janki nagar, chuna bhatti, bhopal 462016.
      Mar 13, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 09, 2018
      ICICI Bank Customer Care's response
      Dear Harish Chandra Patil,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      SIR/MADAM,
      I have not yet received the noc of car loan applied in 2014a and cleared all the emis in 2017 april.registered name is md dilshad khan and phone no is [protected]
      Dear ICICI Bank,
      I have Applied for Icici Credit card in the Last Month, They said that they will giving in 15 working days, But almost 1 month completed, But i have Not received My Application status No: [protected]
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        E
        ebutu555
        from Pune, Maharashtra
        Feb 8, 2018
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        Address: Chennai, Tamil Nadu, 600018

        I was given false promise by the bank representatives that the ROI for my used car is 8.5%. But, I was extremely shocked to find the ROI sanctioned was 14.5%. Now, I'm willing to cancel the loan, but my following questions are not being answered.

        1. While signing the loan application form, I clearly asked what is the rate of interest and whether it is fixed or diminishing. You answered it as 8.5% and diminishing. Why you gave me false promise?
        2. You know the loan is for used car, why you didn’t mention that rate of interest while I was signing the application form?
        3. Why the interest rate was not filled in the form in my presence?
        4. I clearly told I have account in both ICICI and Axis, why you asked for Axis bank cheque?
        5. Why the cheque was not filled in my presence?
        6. Why the copy of cheque was not sent to me as discussed while I signed the application?
        7. I received a call from an anonymous person mentioning the emi as 13, 900 and I clearly told him the emi seems to be bloated and I expressed my doubt. But, I was told to check in the customer copy.
        8. I was told this loan would be linked to my ICICI account and you said you would pull my ICICI account details from CIBIL?
        9. Why the cheque I gave was deposited last week for the amount of 487935 towards ICICIBANKLTDRAOG?
        10. When I have an ICICI account and when I’m ready to provide a proof, why you guys needlessly asked for another bank account proof?
        ICICI Bank customer support has been notified about the posted complaint.
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          Beeraiahk5
          from Bengaluru, Karnataka
          Feb 8, 2018
          Resolved
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          Address: 560061
          Website: ICIC

          Hi i m fed up with icici account my money manger i dont know what it is.. I never subscribed for this service and they charged me rs.354.00 without any prior notice. Please unsubscribe me from my money service and pay back my money. Details: bil*[protected]*mm annual fee apr1
          8-feb 18/163202 please refund my amount back.
          This is not right. How can we trust u icici..
          Mar 13, 2018
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Feb 09, 2018
          Sriram nagisetti's response
          When i am trying to pay my broadband bill Rs.1488, My payment failed, due to session expired and I tried again and paid my bill.My account got deducted twice.Please check and refund my money back to my icici bank account.
          Verified Support
          Feb 09, 2018
          ICICI Bank Customer Care's response
          Dear Beeraiahk5,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rlsp) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          When i am trying to pay my broadband bill, My payment failed, but my account got deducted.Please check and refund my money back to my icici bank account
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            U
            Utsav1
            from Mumbai, Maharashtra
            Feb 8, 2018
            Resolved
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            Website: www.icicibank.com

            Dear icici team,
            There is reduction of inr 413 two times showing charges against the insufficient fund. These was done intentionally since to stop payment of ecs towards my ulip mutual fund as told. I have already provided cheques against the agreed amount by ulip provider.

            Request you to credit the said amount in my account.

            Thank you!!!
            Mar 13, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 09, 2018
            ICICI Bank Customer Care's response
            Dear Utsav1,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rlsl) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Regards sir
            my mail id wrongly send, so update my mail id [protected]@GNAIL.COM
            I recharged my jio number on 08 of Feb 2018. Although the amount of rs 399 was deducted from my bank account, but the recharged has not been done neither the amount was refunded.

            Kindly return the amount asap.

            [protected]@gmail.com
            [protected]

            I have also attached the transaction screenshot.
            HI Sir,

            My account got debited multiple times since last 6 month of 350, 472 and 63 Rs. of amount via ECSRTNCHG. Why it deducting from account please mail me at rajiv.[protected]@gmail.com. I have attached detailed statement of charging amount herewith.

            Regards
            Rajeev Kumar
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              D
              Devi Kuppili
              from Bengaluru, Karnataka
              Feb 8, 2018
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              Address: Bangalore, Karnataka, 560100

              Demat account number[[protected]]
              Infosys, bangalore

              My demat account has been opened with out my concern and dp charges are levied. I have visited the related icici branch and submitted the application for account closure. But the prorated dp charges are not reversed till date.

              Firstly i never asked you for an account and how can you ppl deduct charges?
              ICICI Bank customer support has been notified about the posted complaint.
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                R
                raazshyam
                from New Delhi, Delhi
                Feb 8, 2018
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                Address: Saharanpur, Uttar Pradesh
                Website: www.jio4gtowers.com

                Sir, i have completed transaction for 70000₹ but amount is credited in wrong account so please refund this amount safely in my account. Wrong account number - [protected] punjab national bank account holder name - dyanveer singh. And my account is[protected]. Icici bank transaction id - [protected] please sir refund this amount in my account safely thank you sir...!
                ICICI Bank customer support has been notified about the posted complaint.
                Feb 08, 2018
                Updated by raazshyam
                Sir I have completed transaction for 70000₹ but amount is credited in wrong account number. So please refund this amount safely in my account.transaction id as in photo. Wrong account number [protected] Dyanveer singh Punjab national bank. My account number is[protected]

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                  R
                  Rama4185
                  from Pune, Maharashtra
                  Feb 8, 2018
                  Resolved
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                  Resolved

                  I have recharge my jio no. [protected] by upi in jio app through [protected]@icici the amount 399/- was deducted but recharge is not done yet, please refund my money or recharge my jio no.
                  Mar 13, 2018
                  Complaint marked as Resolved 
                  Verified Support
                  Feb 08, 2018
                  ICICI Bank Customer Care's response
                  Dear Rama4185,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  I have recharged my jio number on 7/2/18 with rs 348 it has been deducted from my account but it is not yet recharged in my jio number so plz who ever concern reply to this or else give my money back
                  Why jio still use this [protected]@icici UPI i want my money plz
                  ICICI Bank Customer Care's response, Feb 8, 2018
                  Verified Support
                  Dear Santhumysore,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4rjjh_1) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Amount paid to the payment merchant I.e. ICICI ([protected]@icici)
                  But recharge is not completed on my no.[protected]
                  I request u plz check the issue and resolve it soon screenshot of this transaction is attached.
                  ICICI Bank Customer Care's response, Feb 8, 2018
                  Verified Support
                  Dear Mitthuk2013,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  I have got the message from one assistance policy that the insurance of one assist have been renewed, but it has been happen without my consent. I haven't received any call for that.
                  I don't want to continue the renewal of the policy. Please deactivate the one assistance policy for my debit card.
                  the Sr no for same is SR[protected]
                  "Dear Customer

                  Greetings from OneAssist..!

                  We deeply regret for the inconvenience caused to you & appreciate your patience.

                  We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [email protected]

                  Should you require any further assistance, please reach us at 1800-123-3330.

                  Regards,

                  Sagar

                  Team OneAssist"
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                    H
                    Hasti Shah
                    from Mumbai, Maharashtra
                    Feb 8, 2018
                    Resolved
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                    Resolved

                    icici money multiplier bond - 0599-mmb

                    My bond details are:
                    Bondholder no. 6019-403. Certificate no. 2158, redemption date: 16.11.2017
                    Name of bond holders: dhaval v shah u/g manish k shah

                    I have not received the matured amount till date. I had went to the branch office twice, they said it will be processed within 2 weeks. It has been 2 months now but i have not received the amount. Also, no one is picking up the call so i am unable to contact in order...
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                    U
                    uditnitin
                    from Chakia, Uttar Pradesh
                    Feb 8, 2018
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                    Address: East Champaran, Bihar, 845456
                    Website: indiaidias@icici

                    My jio app number [protected]. I have recharged other jio number [protected] in my jio app yesterday 7 feb 2018 2:48pm in ₹99+399 by upi. My upi is [protected]@ybl
                    Transaction id:- icia4e6e362a407448abac349c0106aaae5
                    Date:- 7/02/2018
                    Time:- 2:48pm
                    Upi :- [protected]@ybl
                    ₹:- 498/
                    Debited 349 rupees from my bank account bt not done recharge successful
                    UPI ID:[protected]
                    349 rupees sent to indeaideas from bank account on 27 Feb 2018 01:24am
                    Please help me .
                    I recharge my jio no. [protected] through Bhim app of rs 399 payment successful but recharge not done .
                    Please refund my money to [protected]@upi.
                    Transaction Id[protected]
                    I recharge my jio no. [protected] through Bhim app of rs 399 payment successful but recharge not done .
                    Please refund my money to [protected]@upi.
                    I recharge my jio no. [protected]through Bhim app of rs 399 payment successful but recharge not done .
                    Please refund my money to [protected]@ikwik.
                    UPI Transaction id[protected]
                    Order # OMK221b260487fde21
                    Invoice date - Sep4, 2018
                    I have recharged my jio phone number [[protected]] with my jio app through payment gateway upi [protected]@icci transaction id[protected] amount debited to my bank account but not recharge done to my number. I request you to see the recharge to done immediately or return my amount rs349/-
                    Hi my name is Sujeet kumar. When I recharge my jio no through phone pe UPI. Then my amount debit from my account but recharge not done please help. Thanku.
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                      A
                      Akshay741
                      from Noida, Uttar Pradesh
                      Feb 8, 2018
                      Resolved
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                      Resolved

                      Dear sir / madam,

                      My
                      Account has been open on behalf of my company vihaan networks
                      Ltd. It is salary account. I left my company and account is running but recently i tried a trasaction and it's giving me an error that account is blocked /forzen. And for account blocking, i didn't receive any information on my mobile not even a single mail on behalf of the bank.

                      Such a unprofessional behaviour is not expected such a well known bank in india.

                      I am very tense what i will do please suggest.
                      Mar 11, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 08, 2018
                      ICICI Bank Customer Care's response
                      Dear Akshay741,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rjik) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      I want to change coral debit card to normal debit card
                      ICICI Bank Customer Care's response, Feb 8, 2018
                      Verified Support
                      Dear Raju Babu Ch,

                      We request you to email us your concern with your contact details on [email protected]. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        sunil12555
                        from Mumbai, Maharashtra
                        Feb 11, 2018
                        Resolved
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                        Resolved

                        Address: Thane, Maharashtra, 401209

                        I have ICICI bank account. I got a message in my phone on February 1 st 2018 . I saw in that message rupees 300 deducted from my ICICI bank accout towards NFS/ CASH withdrawal. This deduction without my knowledge. I tried to call ICICI customer care but no help from them. Then I contacted ICICI employee but no help from him.Without my knowledge NFS/CASH WDL from my a/c. Please help.
                        Mar 15, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Feb 10, 2018
                        sameer showkat's response
                        ICICI Bank — balance deduced but recharge not done to jio number

                        1 Review
                        Sa sameer showkat on Feb 10, 2018
                        Mark as Resolved
                        Customer ID: [protected]@airtel

                        Recharge not done but amount deducted
                        I have done my jio number [protected]recharge through [protected]@icici upi on 10feb2018. Amount of Rs 399 has been debited from my bank account but didn't credited in my jio number. So kindly return back my money to my airtel payment bank account([protected]

                        Verified Support
                        Feb 12, 2018
                        ICICI Bank Customer Care's response
                        Dear Sunil12555,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rs0b) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Feb 20, 2018
                        Updated by sunil12555
                        Still today I hevent received any help from this . Again today 20/2/2018 Rs.323 withdrawn for Nfs cash withdrawal. ple help.
                        Recharge not done but amount deducted
                        I have done my jio number [protected]recharge through [protected]@icici upi on 23 july, 2017 . Amount of Rs 399 has been debited from my bank account but didn't credited in my jio number. So kindly return back my money to my airtel payment bank account([protected])
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                          Keshavagrl21
                          from Kota, Rajasthan
                          Feb 8, 2018
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                          Recharged jio number through my jio app using upi. Amount debited from account but recharge for the money has not been made. I request refund from whatever [protected]@icici is because the app says transaction successful and the jio customer care says they haven't received the payment. Upi [protected]@icici requested money rs 349 through upi app i payed the money but recharged had not done, please refund my money to my account

                          Transactiondetails:
                          Upi id : [protected]@ybl

                          Sbi: utr :[protected]

                          Phonepeapp: icib087c[protected]fb38eaf08e3f69f
                          ICICI Bank customer support has been notified about the posted complaint.
                          Deactivate & cancelled one assist plan which is activated in last year.This is very sad to me that when I had checked my account without my written consent.it was foolished me.
                          "Dear Customer

                          Greetings from OneAssist..!

                          We deeply regret for the inconvenience caused to you & appreciate your patience.

                          We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                          Should you require any further assistance, please reach us at[protected].

                          Regards,

                          Sagar

                          Team OneAssist"
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                            A
                            Ajay ramidi
                            from Bengaluru, Karnataka
                            Feb 8, 2018
                            Resolved
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                            Resolved

                            txn timed out money deducted but not credited

                            Hi icici we received below message after txn. Money debited but not credited

                            Dear customer, imps txn ref[protected] for rs.18, 000.00 is timed out at beneficiary bank on 08-feb-2018 04:27:55. Txn status will be updated by bene bank in 3 working days.

                            Please help me get my money it is very urgent. We appreciate you if my money get back today itself....
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                            Ajay ramidi
                            from Bengaluru, Karnataka
                            Feb 8, 2018
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                            Icici bank — imps fund transfer-timed out, money debited

                            I transferred rs 18000 through imps on 8th/feb/2018pm from icici a/c to sbi bank a/c.

                            Txn ref:[protected]

                            The amount did not get credited to the beneficiary account neither was refunded back to my account.

                            But i got a message that said

                            "dear customer, imps txn ref:[protected] for rs.18000 is timed out at beneficiary bank on 8-feb-2018 4:27:55. Txn status will be updated by bene bank in 3 working days."
                            ICICI Bank customer support has been notified about the posted complaint.
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                              U
                              uditnitin
                              from Chakia, Uttar Pradesh
                              Feb 7, 2018
                              Resolved
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                              Resolved

                              Address: East Champaran, Bihar, 845456

                              Today i have recharged jio no [protected] in ₹99+399 in my jio app. Payment in upi my upi [protected]@ybl send successful money in [protected]@icici but recharge not done and not refund money.
                              My jio no :- [protected]
                              Mar 11, 2018
                              Complaint marked as Resolved 
                              Feb 07, 2018
                              Updated by uditnitin
                              Please refund my money

                              Verified Support
                              Feb 08, 2018
                              ICICI Bank Customer Care's response
                              Dear Uditnitin,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              Feb 12, 2018
                              Updated by uditnitin
                              Dear sir do not refund my money, please refund my money in my UPI :- [protected]@ybl
                              ₹498

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                                S
                                srdhengal1
                                from Visnagar, Gujarat
                                Feb 7, 2018
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                                Address: Vadodara, Gujarat, 300021
                                Website: countryclubindia.net

                                Sir, my wife got a call from country vacation for some gift vouchers and on request I have visited their office and become victim of fraudulent.
                                I have made a debit card transaction of Rs 30000 and I am not satisfied with their services. So I want to chargeback my debit card transaction from Country Vacations. please help me out.
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                                  Babdya
                                  from Pune, Maharashtra
                                  Feb 7, 2018
                                  Resolved
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                                  Resolved

                                  I am kalyani sable an icici debit card holder and the icici people have activated this one assist membership by saying me that they are not going to activate it rather they are going to keep it on hold. I came to know about it when i received a message of 1899 due amount. And i am not interested in any of these things. So i want you to cancel this and refund me the amount also.

                                  Oneassist relationship number :- 3584394
                                  Mar 10, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 07, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Last Name/Sir/Madam

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ri91) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Verified Support
                                  Feb 07, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ri91) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Dear Customer

                                  Greetings from OneAssist...!

                                  We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2851527 & the refund will get processed in 7 working days.

                                  Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                                  Regards

                                  Sagar

                                  (Team OneAssist)
                                  I was make recharge with jio and during this choosed upi option and when i complete my transaction from me and amount has been debited but the amount was not reached to the operator so they did not give me benifit then i complain the issue to the bank but there were not refund by the bank so please help me.
                                  ICICI Bank Customer Care's response, Feb 8, 2018
                                  Verified Support
                                  Dear Alokbaranwal31,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4ri91_01) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    RUDRAKSH ENTERTAINMENT&WEDDING SOLUTIONS
                                    from Karnal, Haryana
                                    Feb 7, 2018
                                    Resolved
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                                    Resolved

                                    Address: New Delhi, Delhi, 110032

                                    Icici bank vishwas nagar deduct high charges on debit card transactions.. Bank has been informed and complaints has been registered from 2months on a regular basis.. More then 50mails and 2times letter to branch and 1letter to head office gujarat we send but no action taken.. Mr santosh bank manager accept mistake is done n he helped me slot but in last he said merchant care department is separate and they are not giving reply on mails properly... He also did lots of mails to senior department.. But not getting reply
                                    So please have a look on this matter i m really frustrated now mentally torture by bank...

                                    Regards
                                    Vaibhav
                                    [protected]
                                    Mar 15, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Feb 07, 2018
                                    Updated by RUDRAKSH ENTERTAINMENT&WEDDING SOLUTIONS
                                    +[protected] someone call from this never and ask for bank debit card details I refused to give... Can u verify this number...
                                    Verified Support
                                    Feb 07, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Icici Bank provide third class service and there is no customer care support
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