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ICICI Bank Complaints & Reviews

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3.3

Updated: Jun 2, 2026

Complaints 23783

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14308

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9475

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ICICI Bank reviews & complaints page 611

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How do i unblock my debit card for online transactions from my registered mobile number?
My online transactions got blocked with a text saying - dear customer, due to security reasons, your icici bank debit card is blocked from 3d secure online trxn on 2901. For dtls, pl call customer care.
I was my mistake of having entered the ipin twice even after asking for an otp.
So when i call up the customer care numbers, after having entered the 16 digit debit card number, the recorded message repeatedly says that i only unblock the card from my registered mobile number, even though i'm the same number. I do not enough time to visit the nearest branch. Kindly let me know how do i resolve.

Appreciate early resolution
Thank you

Mar 5, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

ICICI Bank Customer Care's response Dear Surabhi Mallesh,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4r2uh) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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V

Vikas mohabe

from Indore, Madhya Pradesh

Feb 1, 2018

I am recharge today 398 jio recharge. Money has been deducted but recharge not done. Please solved my problem. Please send my deducted money. I am recharge 2 time money will be deducted my account but recharge not be done.

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Address: Ghaziabad, Uttar Pradesh, 201014

Hi,
I have taken housing rs 6 lacs loan from icici bank, which is paid and closed in may 2017.
When i have visited to bank branch to collect my doccuments, i was surprise to know that, bank has missplace my documnts,
After that i am chessing bank people, but they are not giving me any proper answer since last 8 month.
Now pls suggest me, what to do next

Regards
Deependra sirohi
[protected]

Mar 4, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

ICICI Bank Customer Care's response Dear Deependra Sirohi,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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R

Ruhii112

from Kaithal, Haryana

Feb 1, 2018

Today I recharged my jio no through UPI [protected]@icici with bhim app, bank balance is deducted but recharge is not done yet.

G

[email protected]

from Noida, Uttar Pradesh

Feb 1, 2018

I have the above bonds redeemable on 1.1.2018. Certificate number is 11911. I have visited ICICI bank branch also but they do not have any clue. I wish to know how to redeem.

My address is
Flat no 1401, Tower B1, Jaypee Klassic, Sector 134, Noida 201304
Mobile number [protected] and email id is [protected]@rediffmail.com

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Address: 582116

Website: www.jio.com/Jio/portal/myAccount?_adf.ctrl-state=2zkzphnes_4&_afrLoop=3913187012965401#!

I have Recharged my jio number with rs 498 using upi id, i didt get any update of recharge as [protected]@icici didt approve payment even after deducting money from my account.now when i call jio customer care they are not taking resposibility so as the upi please resolve this, following are the details about my transaction and upi id.
upi transaction id[protected].
upi id [protected]@upi
kindly refund the amount as soon as possible.

Mar 16, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

ICICI Bank Customer Care's response Dear Sujaykumar Ramappa,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4r2us) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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A

anjani kumar gond arya

from Rajgir, Bihar

Feb 1, 2018

I rechage my jio number but it was not done still and amount was debited from my account so either recharge my number or returnmy amount. I attached my screen shot

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Address: South Goa, Goa, 403706

In 2013 i was need of credit card to germany. N ur manager made to do fd. But it was paying 50 thousand every year. I asked him that time n no answer. I head him clearly saying bakra aaa gaya. Than i left india but when ever i came down i was told manager not there. I have account.in recent i heard this fraud. I need my 50000 back i will provide u with more details my name is saviour oswald pereira. My email i'd is [protected]@gmail.com

Mar 19, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

ICICI Bank Customer Care's response Dear Savio Oswald Pereira,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: 411017

I had opened nps account with icici bank in july 2017. I had submitted the nps form with icici bank on october 2017. I have saving account with icici bank. I am not able to make any contribution in nps as my nps account was deactivated.. I had contacted icici branch pimple saudagar 3 times. But till now even no one was able to answer me how can i activate my account and contribute in my nps account.

Also when i tried to transfer my account to corporate plan, i got messages that my photo and signature not updated (Hard copy was already submitted). My pran no. Is:[protected]

Please check...

Mar 7, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

ICICI Bank Customer Care's response Dear Yogesh Patil,

We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Feb 02, 2018

Updated by yogeshpatil Hi,

Last month, I visited the ICICI pimple saudagar branch bank 3 times. And requested them to please look into my nps account, why my photo and signature not updated yet?. But still haven't got any response. Also I have taken mail id from them and drop mail to specific icici person.
It's very urgent for me to show it in this financial year.

Feb 14, 2018

Updated by yogeshpatil I haven't received any updates yet.
Still my photo and signature not updated and haven't received PRAN card.

Mar 09, 2018

Updated by yogeshpatil why you mark this complaint as resolved?
still my photo and signature not updated. Also no one has contacted me from icici bank.
Also I haven't received PRAN card yet.
My company could not do the POP shifting because of photo and signature not updated.

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Y

yogeshpatil

from Pune, Maharashtra

Feb 14, 2018

I haven't received any updates yet.
Still my photo and signature not updated and haven't received PRAN card.

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Address: Hingoli, Maharashtra, 431701

Jio upi payment successful but recharge not done i have recharge 449 on 30/01/2018 via my jio apps ([protected]). I have used upi as payment mode. The payment was succesful to [protected]@icic for 449 rupes but no recharge was not done. When i tried to call jio customur care they are telling it has been declined, but my bank is saying that it has been successfully paid to the upi adrees.
Please help on this.
Jio number [protected]

Mar 18, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

ICICI Bank Customer Care's response Dear Customer,

We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I have an account with icici bank for last 4 years and now i would like to change my registered mobile number from indian number to international number as i am in europe now.

Please advice what can i do, as i am not able to do any online transactions because of the otp issue.

I have been trying somehow to get it fixed from a very long time and now i have an urgency and need to get it sorted at the earliest.

Mar 16, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

ICICI Bank Customer Care's response Dear Customer (divyarns),

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4r2xb) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have done this recharge using phone pe application by requested by [protected]@icici
My upi VPA is:[protected]@ybl
Requested id is :LIC[protected]
Upu Transaction id is:
ICIc22e66d09fcb4917b27e9bfb9516a0d9
I informed this to the jio customer care they said that your recharge is not successful you should inform this to id which is requested money from your upi by sending request
Please solve and reverse money as quick as possible
I send those payment screenshots below

Jan 31, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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Address: Kolkata, West Bengal, 700030

I have recharge my jio number through my jio apps via upi. Money is deducted from my bank account but recharge is unsuccessful. Please refund my money as soon as possible. It is very bad things of your services. I am very disappointed for this type of your bank service. Please check your transaction and solve this. Thank you.
No-[protected]
Amount-399
Upi - [protected]@ybl
Tr id-ici46a8998b6fa741c0bbdf968aa1a3e7a3

Mar 4, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

ICICI Bank Customer Care's response Dear Customer (Manas580ghosh),

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Feb 05, 2018

Updated by Manas580ghosh Thank you sir.Thank you so much

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P

prasanth2sha

from Mangalore, Karnataka

Jan 31, 2018

ICICI had deducted my account by 826/- and noted DMC/IN[protected] DP CHGS TILL NOB 17 in the transaction remarks.
I have opened this demat account in free for life time offer. Please enlighten me y the hell u r playing these nasty games.

My SB account no. 060*******4846
Kindly contact me on [protected]

M

Manas580ghosh

from Kolkata, West Bengal

Feb 3, 2018

Your service is so poor.Please refund my money.This type of service is not expected from your bank.Plese upgrade your facility.Money is more important for our daily life.

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Address: Hyderabad, Andhra Pradesh, 500047

Hi my name is b p anand singh i am having my salary account in icici bank a/c:[protected]. I have icici credit card xxxxx0005 with 30000 limit. Now including interest it is 37000/- since last 3 months i was not able to pay even a minimum about due of my credit card bill so icici credit card collection department has marked a lien of rs.11230 on my salary account. I requested them a lot even i sent a request mail for removal of lien from my salary account to zonal officers also but it was of no use. No one helping me. Even i promised them that on or before due date ie before 12th feb 2018 i will pay the minimum of rs.11230 or total outstanding of rs.37000. But no one accepted my requesy & they have marked a lien on my salary account.

Sir its my humble request to you that please help me to remove lien from my salary account.

ICICI Bank customer support has been notified about the posted complaint.

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Address: Khordha, Odisha, 751024

I just want to ask one thing to icici bank ltd. That is their any private meetings between you and finance officials of govt. Or our prime minister, regarding this type of surcharges?. If so then i am okay boss, but i would be more happy if you list out some more hidden surcharges or charges for public awareness.
Look dear india is a country where all are great peoples and with helping nature. And in this regards if you are doing help by the surcharges, then its okay.

Mar 18, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

ICICI Bank Customer Care's response Dear Ratul Nandy,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4r2w6) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Solapur, Maharashtra, 413001

Hi team,
Im owner of yashraj associates,
Im using icic bank account and machine, when i complent icic merchant care my last 6/7 days payment has not reflected my account, they told me they are deducted swipe machine repair charge, without inform me. Im surprised nominal repair of machine charged 10700, +gst. So please help me and do the needful asap,
Mid; [protected].
Tid;88084154.[for reference]

Mar 19, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

ICICI Bank Customer Care's response Dear Lakme Solapur,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4r2w2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Nalgonda, Andhra Pradesh

Jio upi payment successful but recharge not done
I have recharged 448 via my jio app. I have used upi as payment mode. The payment was successful to [protected]@icici for 448 rupees but no recharge was not done. When i tried to call jio customer care they are telling that no recharge has done to my number, but my bank is saying that it has been successful to the upi address. Please help on this. Mobile no [protected]
And my upi id [protected]@upi

Mar 13, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Jan 31, 2018

Updated by Dushyanth simhadri TRANSACTION ID
[protected]
DATE
29 January 2018
TIME
09:00:13
REMARKS
collect-pay-request

Verified Support

Feb 01, 2018

ICICI Bank Customer Care's response Dear Du Dushyanth Simhadri,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Tea

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I have done a jio recharge of rs.399 valid for three months and paid it via upi [protected]@icici on 25th january, 2018 at 9:12 pm using phone pe app. As i have read this upi is a fraud and my number was also not recharged.
I have called jio care and they haven`t received the recharge amount.
My transaction id is ici8bf3beb031f441d19e69874147f1dd2e.
Please refund my money as soon as possible

Mar 5, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

ICICI Bank Customer Care's response Dear Haroon Sumbhaniya,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4r2vo) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 735101

Sir,
Icici only vimal vaatsalya bonds distinct no.[protected]
I have 5 bonds, status in respect of these bonds which was issued on 1st august, 1999 and redemption date 1st january, 2018.
Please advice the position at following address:-
Arun agarwal
Arun cloth store,
Din bazar,
Jalpaiguri-735101,
West bengal.
E-mail id:- [protected]@gmail.com

ICICI Bank customer support has been notified about the posted complaint.

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Address: Uttara Kannada, Karnataka, 581350

Dear sir,

My personal loan application no: 69729768/17.01.18 already approved for rs, 3, 45000.00 and not yet disbursed from mangalore.

They replayed for my e mail yesterday and told yesterday itself it will be disbursed.

But yesterday not credited any amount in my bank account.

Kindly look into the matter and do the earliest, because my house renovation work is hampered.

Thanks/regards
Mahantesh b patil
Irb infrastructure developers limited
Mrm kkbot sec-3
Murdeshwar - 581350
Bhatkal
Uttar kannada
Karnataka
[protected]

ICICI Bank customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh, 500078

I made a recharge of jio from phone pe.. money deducted from my account but recharge is not done. Money deducted to [protected]@icici. Recharge is done on 26tg jan 2018.
UPI Ref :[protected]
Phone pe ref : ICI86476140defe407a87c813c722602b8b

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Address: Warangal, Andhra Pradesh, 0870

Website: Google

Dear sir,
I haven't requested renewal the cpp. But your side renewal the my cpp card, i can't paid amount, this is irresensoble. Please cancel the my cpp card. Please cancel the complaint, without phone contact, how to renewal process doing. This is you mistakes.
Find the attachment
Regards
Vasari nagendraprasad
[protected]

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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CPP Group India Customer Care

Feb 5, 2018

Dear Customer,

We would request you to mention your CPP membership number and contact details. This will help us in resolving your query.

Please feel free to contact us on our 24 hours helpline numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team

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Address: Amritsar, Punjab, 143001

I ve an account in icici bank in the name of priya bajaj. The account is more than ten year old. After marriage sir name changed priya arora adhar card name is also priya arora. So bank refused to update my adhar no in priya bajaj account due to sir name change. I don't have passport and marriage certificate. Per in govt bank and post office my adhar card accepted easily without any disturbance. Plz provide solution

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Address: 345001

Website: Apply for Credit Card 3 Simple Steps ... www.icicibank.com

Dear Sir,

I'm using icici bank pletinum credit card from last 06 months. I made all the payments with out any issues.

But today is my payment due date i.e. 30 Jan 18 and total bill was ₹ 18614.26/-. Which have already paid on ₹ 7686.26 on 27 Jan and left over amount ₹ 10928 today. when i saw the current statement, they charged penalty under auto debit return fee and [protected]@18% of ₹ 450+81.
When I complaint to customer care executive they said It is wrongly deducted but refund can' t done as there is no such policy.
This time I feel cheated despite timely deposit my bills.
Please intervene in this matter and get my hard earned money refunded.
Thank you.

ICICI Bank customer support has been notified about the posted complaint.

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