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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 608

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P
Pratiksha Dixit
Mar 17, 2018
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Address: 15216
Website: icicibank.com

Hello,

I am pratiksha dixit, i have been using icici bank since my college days (Nearly 8 years to be specific). I spoke to their customer care representative regarding unauthorized transaction and deductions over phone but they didn't assisted me properly. Since, i moved to states my younger sister visited the bank personally but they didn't provide her any solution nor they resolved my issue. By the way they should definitely change their tagline; "khayal rakhe apka". I literally got shock of my life after seeing all transactions and deductions, i am surprised that such a big organization but still they don't have a process flow meaning at least i should get notification (Being a customer that's my right). I am irritated and frustrated with their pathetic service.
ICICI Bank customer support has been notified about the posted complaint.
Mar 17, 2018
Updated by Pratiksha Dixit
Hello,

I am pratiksha dixit, i have been using icici bank since my college days (Nearly 8 years to be specific). I spoke to customer care representative regarding unauthorized transaction and deductions, my sister also visited to the bank personally but haven't heard anything positive from bank's end. By the way i think they should definitely change their tagline "khayal rakhe aapka". I have been facing this issue because there is no communication from bank's end. Being a customer i should get notification. I am really kind of irritated with the pathetic service.
Mar 22, 2018
Updated by Pratiksha Dixit
Well, When they wanted me to open my account in their bank the bank people were so proactive but when it comes to solve an issue they completely neglect it .
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    pnkjsahu86
    Mar 17, 2018
    Resolved
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    Resolved

    Address: 560068

    Without an acknowledgement i have been charged for the service which i never requested/opted for.
    09/03/2018 bil/[protected]/mm annual fee jan18-dec.
    354.00/- rupees have been deducted for my money service.
    Please reimburse the respective amount asap. However, made a compliant on their website, yet to get response.

    But look at the way, how common men's money being sucked by these blood suckers. Shameful act.

    Regards,
    Pankaj
    Mar 23, 2018
    Complaint marked as Resolved 
    I would like to thank this forum who brought bank attention on my issue. They established email communication and requested few basic information. Upon, couple of emails, Bank agreed to reverse the charges. Got the amount back on my account. However, these giant making millions by tricking common men and their hard earned money being sucked without their knowledge. Many of us even don't know, how to proceed or recover the amount from these crocodiles. Regards,
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 17, 2018
    ICICI Bank Customer Care's response
    Dear Pankaj,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4v792) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Mar 20, 2018
    Updated by pnkjsahu86
    Received an email from the bank to unsubscribe the service but main concern remained unanswered.
    I demanded a refund but no resolution so far.
    Replied to that email, yet to get response.
    [protected][protected][protected]-----
    Hi Team,

    Thanks for the partial response. I have unsubscribed from that stupid service, never knew it existed though.

    However, main question is still unanswered. Since, I have not done any kind of subscription by myself therefore, not OBLIGED to pay any kind of associated fees.

    It is a humble request to refund the due amount as already raised my concern on a public forum <https://www.consumercomplaints.in>.

    Request ID: ICICI Bank Complaint Status Update [ID: 1899045]

    UID (aXXX92)

    Let me know, if I need to escalate this matter to higher authority.

    Regards,
    Pankaj Sahu
    Mar 23, 2018
    Updated by pnkjsahu86
    Hi Team,

    Thanks for reversal of the associated amount.

    Please make sure, without an acknowledgement such services should not be activated in near future.

    Since, issue has been documented hence, can be presented against the bank in case of any dispute.

    Bitter truth, Bank is making millions through this trick and common men are being tricked into it without their knowledge.

    Hoping, trust will not be broken again.

    Regards,
    Pankaj
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      S
      Sumit.jhawar
      from Madanpur, West Bengal
      Mar 16, 2018
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      Dear sir,

      I am holder said bond having certificate no 34741 and having distinctive no[protected].

      As per redemption procedure you will send us notice but no notice is received.

      Kindly let us know how shall i able to redeem the bond.

      Regards
      Manju devi jhawar

      Communication address: 203 mahatma gandhi road, committee kothi, kolkata-700007.
      Contact no :[protected]
      Email: sumit[protected]@gmail.com
      ICICI Bank customer support has been notified about the posted complaint.
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        T
        Tribhuvanvyas
        from Jaipur, Rajasthan
        Mar 16, 2018
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        Address: Banswara, Rajasthan, 327001

        My name is tribhuvanvyas and i recieved a msg at 13.04 on 16 march 2018 saying

        "dear customer you have made a debit card purchase of inr. 1225 on 16 march 2018 info. Msi*digital riv."

        When i went on google and typed msi digital riv, i was shocked to see so many complaints against icici digital riv.

        So many people have faced this fraudulent. So many have complaint against this and icici is not responding or investigating! Is this why we are trusting icici with our money? I definitely will make sure i get my money back. But i also want icici to figure this out, because at the moment it seems you are supporting.

        I will take this on all social media platforms need be.

        I have no guarantee if my money is safe in my account anymore.

        I have asked all my friends and families to block and transfer their money into other bank accounts.

        Please let me know, because this is imperative. We dont save money to be wasted on fraudulent behaviour.

        And we expect your support. Immediate support
        ICICI Bank customer support has been notified about the posted complaint.
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          S
          Sunny Newar
          from Rayachoti, Andhra Pradesh
          Mar 16, 2018
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          Address: Hyderabad, Andhra Pradesh, 500008

          My account got debited yesterday with 650rs stating “11/2 just bake “ which i haven’t done — and when i called icici customer service they are saying it’s not there fault they need to check which will take 50days. I’m not sure what to do now and when requested for refund they denied straight forward cannot happen. Snot sure what to do? Need help or should i file police complaint?
          ICICI Bank customer support has been notified about the posted complaint.
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            J
            Jagadeesh Pamu
            from Mumbai, Maharashtra
            Mar 16, 2018
            Resolved
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            Resolved

            Address: Vadodara, Gujarat, 390019

            Sir. My due on 16th of ever month in icici bank. Icici bank have try to clear dues on 14th, then there is no found, so icici have debited with 413 rs. Please try to claim money on due only. If you have external forces, please contact them, i am not ready to pay extra money. So please return my money, and in future try to get dues on due time not before.
            Apr 16, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 16, 2018
            ICICI Bank Customer Care's response
            Dear Jagadeesh Pamu,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Hi,

            I am sulochana behera.Rs. 481.83 has been deducted from my account as DMC/[protected] DP CHGS TILL JAN-18.

            Please note I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction
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              Y
              Yusuf Parsola
              Mar 16, 2018
              Resolved
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              Resolved

              Hi

              I have an nre and nro account and i am trying to make a demand draft. But i am trying to call from abroad. They say it's a reimbursement account. I have letter from bank stating its nri account but now their system says it's reimbursement account. How did they change they say we cannot access yoir account. I have to go to my local branch. How can i go local branch when i am residing abroad.

              It's a pathetic service i am getting. No one is helping me tgey are just transferring calls and giving me other numbers.

              My mobile to contact is +[protected]

              Yusuf parsola
              Apr 17, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 16, 2018
              ICICI Bank Customer Care's response
              Dear Yusuf Parsola,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              Sir
              mne mera no. recharge kiya tha vo recharge nhi hua h
              or balance bhi debit ho gya hai transcation id. ICIccf0f4fb95ea4c77bb2ac7206a8771bf
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                R
                rounak1990
                from Bhubaneswar, Odisha
                Mar 16, 2018
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                I have raised a complaint on 12th march'18 regarding the amount deduction from my account for some mm annual services which i have never used.
                I immediate raised a complaint and the concerned person assured that the amount will be refund to me within next 3 working days. However the services was deducted, but the amount was not refunded to my account.
                On 16th march'18, when i called to icici mobile banking customer care around 1:50pm over call, the person was talking very rudely and loudly.
                And said the amount cannot be refunded. They have not taken any such request.
                Kindly let me know the reason and need your strict action on the way he talked over the phone.
                ICICI Bank customer support has been notified about the posted complaint.
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                  N
                  nsarmah
                  from Delhi, Delhi
                  Mar 16, 2018
                  Resolved
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                  Resolved

                  Address: Kamrup Metropolitan, Assam, 781003
                  Website: [email protected]

                  I have the original documents of the following 3 bonds with me. I would like to know the present status of the bonds.

                  1. Bondholder no.[protected]
                  Certificate no. 48933
                  Bondholder name. Hemanta kr. Sarmah
                  Distinctive no (S) :[protected]
                  Date of allotment : 23/04/2002
                  Redemption date : 23/08/2005

                  2. Bondholder no.[protected]
                  Certificate no. 48932
                  Bondholder name. Hemanta kr. Sarmah
                  Distinctive no (S) :[protected]
                  Date of allotment : 23/04/2002
                  Redemption date : 23/08/2005

                  3. Bondholder no.[protected]
                  Certificate no. 20644
                  Bondholder name. Hemanta kr. Sarmah
                  Distinctive no (S) :[protected]
                  Date of allotment : 08/04/2005
                  Redemption date : 08/04/2010

                  Please let me know the status in my mail
                  [protected]@hotmail.com

                  Regards
                  Hemanta kr. Sarmah
                  Professor
                  Department of mathematics
                  Gauhati university
                  Assam, india
                  Apr 20, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 16, 2018
                  ICICI Bank Customer Care's response
                  Dear Hemanta Kr. Sarmah,

                  Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  I have a bond having certificate number 65248 distinctive nos.[protected]. How fo I redeem this bond, and what is its present valuation?
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                    A
                    artistixe solution
                    from New Delhi, Delhi
                    Mar 16, 2018
                    Resolved
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                    Resolved

                    Address: Dausa, Rajasthan, 303303
                    Website: www.artistixeit.com

                    Concern department..

                    I am getting error when i add my client as a payee. Its showing "no record found"

                    Kindly do check my client account details here:

                    Client name: artistixe it solutions
                    Account number: [protected]
                    Ifsc code: andb0002512

                    Please check and resolve the problem
                    Apr 22, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 16, 2018
                    ICICI Bank Customer Care's response
                    Hello Artistixe IT Solutions,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      G
                      Goutami Dey
                      from Suriapet, Telangana
                      Mar 16, 2018
                      Resolved
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                      Resolved

                      Address: 500043

                      I am goutami dey. 739.27 rupees has been deducted from my account as ([protected] dp chgs till dec-17) dp charges on 16/03/2018.

                      I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile.

                      I need justice and my money back immediately.

                      My account number is[protected].
                      Apr 26, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 16, 2018
                      ICICI Bank Customer Care's response
                      Dear Goutami Dey,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      I'm shivam gupta i want to inform the amount 3045.15/- debited from my icici bank account. i have never started this kind of services. kindly resolve my query. i want to return my money back.
                      ICICI Bank Customer Care's response, Mar 17, 2018
                      Verified Support
                      Dear Shivam Gupta,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4v4ol_aaaa) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Firstly i added 2312 on my paytm wallet by using online banking for DTH recharge but transection failed and 2312 deducted from my icici account so please refund my deducted ammount as soon as posible.
                      ICICI Bank Customer Care's response, Mar 17, 2018
                      Verified Support
                      Dear Murtaza.Saifee,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4v4ol_aaab) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        K
                        kuljeetsingh75
                        from Hisar, Haryana
                        Mar 16, 2018
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                        Address: 143001

                        Hello dear / madam

                        I am running a current account[protected] under the name of kambo handicrafts at hall bazaar branchamritsar.

                        All my international transfers are done by this account no. My account is managed by mall road branch.

                        I am very disappointed by the bank service, i had not seen the worsts service like this.

                        I had submitted my br documents in[protected] to mr ankit, hall bazaar. After some time he leaves the job and handed the documents to mrs anjali, hall bazar. She told me these documents will have to forward to mall road branch. It takes 5-6 months for the documents to reach the mall road branch. Their i came to know that mrs priyam will see my case. I personally met her 3-4 times and requested her to do the needful, she always says to me that she will do it but she did not take any interest.

                        I am regularly attending the bank for last 6-7 months for br.

                        Yesterday also my staff went to mall road branch for excel file but priyam did not provide him and ask him to come tomorrow. She is doing this of deliberately.

                        She is mentally harassmenting me.

                        I hope you will do the needful.

                        Thanks

                        Kuljeet singh
                        [protected]
                        ICICI Bank customer support has been notified about the posted complaint.
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                          P
                          Prasad Sp
                          from Bengaluru, Karnataka
                          Mar 16, 2018
                          Resolved
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                          Resolved

                          Address: Bangalore, Karnataka, 560061

                          I have an account in icici bank ltd. - vasanthapura main road branch, bangalore, karnataka from past one year.

                          From past three months with my notification the bank is deducting money for mba charges.
                          On 7th mar 2018 346.28 rupees
                          On 7th mar 2018 307.12 rupees
                          On 14th mar 2018 243.93 rupees

                          Kindly clarify me regarding unnecessary deduction charges and refund me amount.
                          Apr 19, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 17, 2018
                          ICICI Bank Customer Care's response
                          Dear Prasad Sp,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            N
                            nirajpanchal
                            from Ahmedabad, Gujarat
                            Mar 16, 2018
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                            Address: 380024
                            Website: www.icicibank.com

                            A/c no.[protected]
                            Mo no. [protected]

                            Dear sir,
                            I opened my firm (Time exim) current account in my nearest branch sardar mall bapunagar icici bank in november.
                            But because of my medical condition in account opening process my cheqe was bounce.
                            Therefor my account is closure.
                            And i deposited in my account inr 19900/-
                            So after account closure i got dd of value 19900/- of my firm's name (Time exim).
                            But i have closed my firm because of my medical condition and my firm's gumasta licence is expired.
                            I'm a proprieter of my firm with name (Panchal nirajkumar gangarambhai).
                            I want my inr 19900/- dd with my proprieter name.
                            I visited sardar mall bapunagar branch so many times but don't get well responce from branch staff. They (Mr. Pradip) say me that its imposible.
                            So today i have to compalint you.
                            Hope to get very well responce from you and solution of my complaint.

                            Sincearly.
                            ICICI Bank customer support has been notified about the posted complaint.
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                              S
                              sadasivan kalidas
                              Mar 16, 2018
                              Resolved
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                              Resolved

                              Dear sir,
                              I'm sadasivan holding icici savings account for past 17 years. A/c#[protected] in mumbai powai. It is a zero balance account (Which was provided) as it is linked to my trading account
                              Without any intimation my account has been debited. I have never come across something like this on a monthly basis.
                              Please take some action against the bank, if it is not complying rbi standards / guidelines.
                              2 27/02/2018 mabchgs-jan1855gst dr. 230.86
                              5 26/02/2018 mabchgs-jan1855 dr. 359.14
                              6 26/02/2018 mabchgs-dec17 dr. 590.00
                              Thanks
                              Apr 24, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 16, 2018
                              ICICI Bank Customer Care's response
                              Dear Sadasivan Kalidas,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                sandip hosiery
                                from Kolkata, West Bengal
                                Mar 15, 2018
                                Resolved
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                                Resolved

                                Address: 711101

                                Madam
                                I have a swaping machine of your bank and also account in your bank.
                                On 6th march one of my coustomer swaped rs 21480. Due to network issue transaction was not completed, so i tried 5times to complete the transaction and then one time with 10000
                                Coustomer on that day got total money back in. 117400
                                But on 12th march money was debited from his account again. I called coustomer care they told me to mail. I mailed they asked for document i gave. Every time new person replies now they asking for charge slip as i have pogo machine no charge slip comes.
                                As transaction was not completed how any settlement done.
                                It's my request kindly revert coustomer money to his account please.
                                I have to mail you because i am fade of your coustomer representatives who only have saved massage to send not to read coustomer case and solve it.
                                Please help me.
                                Thanking you
                                Mid no96014325
                                Apr 16, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 16, 2018
                                ICICI Bank Customer Care's response
                                Dear Sandip Hosiery,

                                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4v4os) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  ravikantnsc
                                  from Chennai, Tamil Nadu
                                  Mar 15, 2018
                                  Resolved
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                                  Resolved

                                  Address: Meerut, Uttar Pradesh, 250001

                                  I, neeraj kumar mishra having saving account no.[protected]. I have done a transaction amounting rs. 400/- on dated 07.03.2018 at 11:25 am with my colleague. The said payment debited from my account but unfortunately till today no payment has been credited to my colleague account nor credited / refunded to my account.

                                  Pls do need full.

                                  Regards,

                                  Neeraj kumar mishra
                                  [protected]
                                  Apr 21, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 16, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Neeraj Kumar Mishra,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Dear Sir,

                                  Now, I have taken a mini statement of my saving account from my nearest Punjab National Bank branch on dated 17.03.2018 in which you can clearly see that the said amount i.e. Rs. 400/- deducted on 07.02.2018 from my account. (Mini statement attached)

                                  On the other hand the another transaction was also done by me on same day amounting Rs. 500 with same person was successfully transferred.

                                  I am once again requesting you that kindly do needful at your end and intimate me.

                                  Regards,

                                  Neeraj Kumar mishra
                                  [protected]
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                                    A
                                    Ashwini prakash
                                    from Delhi, Delhi
                                    Mar 15, 2018
                                    Resolved
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                                    Resolved

                                    Website: indiaideas@icici

                                    Dear sir / mam
                                    i was recharge my jio number [protected] with amount of Rs 498 on 14 march 2018 at 11.23pm. i was pay the amunt through [protected]@icici, the payment has been deduct but recharge not done.
                                    kindly transfer the respected amount in my account. my upi transaction id is[protected] and pay by tej application.
                                    thanks & Regard
                                    Ashwini Prakash
                                    May 1, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 17, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Ashwini Prakash,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4vatn) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      R
                                      R. S Gupta
                                      from Delhi, Delhi
                                      Mar 15, 2018
                                      Resolved
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                                      Resolved

                                      Address: Panipat, Haryana, 132103

                                      Dear sir, i have not received my credit card bill dt 28/01/2018 and not received any message to pay and its slip from my mind to deposit on time. I have received call from your office and they said today is last day for deposit minimum amount deposit and i said i am ready to pay full due payment but they say you pay cheque and its take 2-3 days in clearance so you pay some in cash and balance with cheque. I have do accordingly immediately and deposit 1000 in cash and balance due amount by cheque. Now i have received next month bill in which late fees and interest charges charged very high. Total 2100 extra on payment of 11360/- deposit late by 10 days only. I never pay late you can check my previous record. Please give waiver in late fees and interest. Thanks in advance.
                                      Apr 21, 2018
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 16, 2018
                                      ICICI Bank Customer Care's response
                                      Dear R. S Gupta,

                                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4v4oo) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Prabir199
                                        from Kolkata, West Bengal
                                        Mar 15, 2018
                                        Resolved
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                                        Dear icici team,
                                        Icici bank has been debited rs. 626 (Including gst) from my salary account without giving any notification to me, as smab charge & i was totally unaware of this.
                                        If you don't give notification about your bogus charges then why you people send useless promotions & offer sms everyday to customers like us..
                                        You can't send such important information to customers???
                                        Please refund my money as soon as possible. I can't able to beware this loss. My contact no. [protected]
                                        Awaiting for your early response.
                                        Apr 20, 2018
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 16, 2018
                                        ICICI Bank Customer Care's response
                                        Dear Prabir199,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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