ICICI Bank Complaints & Reviews

I would like to bring a grievance regarding the misuse of authority by icici bank & after 10 years.

I had a icici credit card in the year 2005. Credit card was used & got expired on 2009. Due to unavoidable financial crunch i could not make the entire payment & icici company agreed for settlement.

One mr. Satish from icici chennai branch came home, agreed on the settlement amount which we paid & he gave us a receipt of icici bank. We also made him write on that receipt that it was "full & final settlement". After that he said we will also receive an official printed copy from icici via mail.

Despite several follow ups at that point in time, we did not receive anything.
We left it. Then after 10-11 years suddenly icici bank wakes up & marked lien on my balance amount in icici savings (Rs.15078). — year 2018
When contacted the customer care, they said that it because of the outstanding it is showing in system against the credit card which expired in 2009.

When i have the full & final settlement receipt then why again & again icici is doing such frauds with me and that too suddenly after 10 years. Now they have debited the amount also after lien marking.

Can some one please suggest what should i do? Should i take this up legally?

My balance is deducted from my account for recharge of my jio mobile number [protected]. But no recharge yet.. My previous jio plan is expiring. Please refund my money.

My upi id — [protected]@ybl

My transaction id — ici00b7e6fdad154f9680cbd140d97773a5

Please recharge my jio number or return my money. I am realy facing problem please solve my problem.

I recharged my jio number at 11:30 am on 28th of january 2018. Although the amount of rs 449 was deducted from my bank account, but the recharge has not been done neither the amount was refunded. I called jio customer care but they said that the payment has not been made yet and suggested me to contact the body through which the payment was made.

Kindly return the amount asap.

Every day, i get more than 5 calls from the same company, from sometimes even the same person in icici bank, asking me if i want credit card. Sometimes they will indirectly pose the question "have you generated the card yet?"

I don't understand when i have already informed icici bank "a thousand times now" since last 1.5 years, why am i still getting calls???

This has now literally reached the point of harassment!

As a customer of icici bank, i feel like it was an extremely wrong decision choosing this bank!

I had relationship with hdfc and never ever faced this!!!

Is this how icici wants to get customers??? Harass customers everyday until they get a credit card!!! And why is my feedback not taken into consideration when i am repeatedly telling the same company again and again that i don't need a credit card!!!

Just now i was working on an important project on my laptop, using my mobile internet as a hotspot. It is a sunday. Suddenly i get another call from these icici guys (On a sunday!!!) which disrupted my internet connection and my entire project was lost.

If this doesn't stop after i have posted this here, i am definitely going to file a police complaint with charge of harassment.

[protected]@icici. 26, jan. At about 2.56 am. I recharge my jio no [protected] with 399 rs from my jio app using upi but money is deducted from my account but i didn't get the recharge. My transaction ld is ici0cda8b6921f84c499b306dd54637c3a6 bank reference no[protected]. Please recharge my jio no [protected] or give my money back. My jio no is [protected]

I ordered a killer watch by applying an offer by icici bank and ordered a watch worth rs. 399.
Product name : killer timewear for men
Model no : klm12001
Order no : 243375
It has almost been a month since i ordered and today i got a mail saying it has been delivered to my address. But i did not receive it. Kindly look into the issue and either refund or send the product.

Dear sir/ madam,

Date : 26/01/2018
Using my jio app
Recharge amount : 498
Payment via : upi [protected]@icici
Payment status : debited in my account
Recharge status : not done
Transaction id : icid60d67e34b154d7b9f0eef8b578b764e

Please take action and refund my money,
Thank you,

ICICI had deducted my account by 826/- and noted DMC/IN[protected] DP CHGS TILL NOB 17 in the transaction remarks.
I have opened this demat account in free for life time offer. iam not able to understand why you have done this. immediately reverse the charges.Please enlighten me y the hell u r playing these nasty games.

My SB account no. 060*******4846
Kindly contact me on [protected]

I had done recharge on my jio number [protected] via phonepe upi. Money was deducted from my account and sent to [protected]@icici but recharge was not done. Jio customer care said that they didn't receive any recharge amount from [protected]@icici upi. Please refund my money to my account. Transaction details are in screenshot.

This is regarding a transaction made to [protected]@icici for amount of 349 rupees for jio recharge via phonepe upi app. This merchant here has bad history of defrauding customers time and again. Apart from raising a complaint here i would be raising complaint with banking ombudsman as well. The repeated transaction failures in various utility bills of various customers makes it icici's liability as well and they would also be charged for defrauding people. Attached picture would provide additional details of the transaction if you wish to do anything.

Hello icici customer care,

There is no way to talk to a representative through the ivr. Please unblock my card for online transactions. The card got blocked for online transactions after 3 wrong tries of 3d secure pin during an online transaction.

Please get in touch with me to resolve this issue, i can be reached at [protected].

Best regards,
Shushobhan nath

Icici bank — jio recharge failure

Submit a complaint
I have done jio recharge of ₹498on 26 jan 2018 (10 am aprox.), using upi option after which my money get deducted from ani sbi bank account to indiaidea. Icici. But, my recharge was unsuccessful. My amount will be refund into my account
My jio number is [protected].
Transaction_id-icicac4e114bad249f8a[protected]bb19a
Jio number-[protected]

Respected sir/madam.
I have a bond with the details
No. -0000001
Certificate no. -50678
No. Of bonds -1
Date is issue[protected]
Redemption date[protected]
I want to know how i should redeem this bond. Please respond
Please help me in this matter as i don’t have any knowledge of it.
My address
23p dr. Ambedkar sarani
[protected]@gmail.com

I have been deducted an amount of 1, 899.00 on 11 jan 2018 with the details mentioning: wpp-sr[protected]new policy. From my icici bank account

I have not authorized, neither am aware of any such approvals for the deduction.

Utter crap of icici bank to do such activities without my consent.
Revert the money back to my account at the earliest.

Hi, on 24th jan around 5am i had to withdrawal 500rs. I accidentally used my credit card which looks same to my debit card and i have same pin for both.
I called icici for the same. First guy said he's from different dpt and hung up on me, second executive reset my call and which brought me to initial menu, third guy did not know much about and hung up one me forth lady (Shreedevi) argued, she was belligerent and hung on me. I have 5lac personal loan on my cc and according to the icici i have to settle down my all dues otherwise i would have to pay interest for next 5 years. How would i settle my personal loan? Icici customer service so far is horrible

I was making jio dhana dhana dhan recharge offer online payment on[protected]. It was asked to choose mode of payment. I choosed upi instead of debit card. When i clicked upi it asked me my vpa which is virtual payment address. After i typed my vpa it asked me to login my upi app. Phone pe app wnen i logged into upi app i found one notification requesting rs.399 which was my recharge amount. It was [protected]@icici, when i transfered 399 rs, amount was deducted from my account, but i didn't get any recharge massage from jio care and my bill payment is not done. So please refund my amount immediately to my account.
Viplav kumar

I own a credit card of icici bank since last 5 years. Last month (December 2017)i got an email from ICICI bank stating that my card is eligible for some festive emi offer to which i have to message EMIFESTIVE from my number on the specified number in the email. I showed my interest for the offer and messaged 3 -4 times. I even placed a call on the ICICI customer care number. They assured me that the concerned persons will call me.

On 5th of jan 2018, I received a call from ICICI executive who confirmed me about the conversion of 3 transactions amounting to around Rs. 60000 into emi and told me about how much extra will be paid. She told me that conversion will take around 3 days. On asking about how much payment to be made on my credit card as my due date was approaching. she told me that as the total amount converted to emi is much higher than the total amount due on card i do not need to make any payment.

On 7 th jan 2018(Due date to make payment of credit card) I called icici executive who told me that the emi has not yet been converted and she is escalating the issue and advised me to make MAD payment to avoid charges levied by bank. I immediately complied and made the MAD payment.

Further after repeated calls i was reassured again and again that i dont need to worry and emi processing will be done.

After few days on one call i was told that 2 transactions cannot be converted to emi as they are 45 days old.

On receiving the successive statement i was shocked that i have been charged with interest charges Rs. 1896+ Rs. 341 as GST on interest. I again called them and the executive told me that she had again escalated the issue regarding EMI conversion and she will request for waiving of interest charges.

Further 1 more transaction was converted to emi.

Meanwhile i also emailed for level 1 complaint centre.

I received a reply that as the payment was overdue due to non conversion of emi 3% charges have been levied and " as a one-time service gesture" they reverted rs 795 charged as interest.

I dont know where is my fault that i need to pay charges.
It is just due to sheer negligence of bank that i have to pay charges.

Is it my duty to call them repeatedly to know the status of conversion of EMI but bank executives always gave me one reply that you need not to worry we are looking into the issue.

They are just doing fraud by making the customer wait and then charging them exorbitant interest.

My icici account number is[protected] and i have been charged rs 588 in the name of dcardfee. I never heard of it, nor it has been deducted earlier.
Is this some kind of a new strategy icici bank has come up with, to loot people of their hard-earned money?
Please provide the details of this deduction with a valid explanation as to how do you hold the right to deduct money from the account holder's account like this.

Jio recharge was not successful, I was recharged 399 rupees pack applied through my Jio app, But payment through BHIM APP upi transaction money was sent to [protected]@icici and recharge was not successful but money deducted from my account, The transaction id is[protected]
Please give my cash back to my account
My Jio number - [protected]
Date-23/01/2018
Time- 17:28:44

I would like to report a serious fraudulent transaction from my savings account[protected]. Iam holding account in icici bank. I had recieved an sms saying that an amount of 3000/- was spent using debit card of account*3847 on 17-01-18, same message i got again &again total i lost 9000/-request to pls take this into serious consideration and help me refund back.
I never disclosed the details of debit card to any body. But how thief can acess to details? How the transactions were done with out my involvement i. E with out any authentication.
Hence iam not at all responsible because of your weaker security system and negligence iam suffering today by roaming around banks and police station.
So i need immediate resolution from your end to stop this activity happening further..

Thanks & regards
K. Vijay kumar