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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Jan 2, 2026

Complaints 23755

Resolved

14271

Unresolved

9484

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 610

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Address: Kolkata, West Bengal, 700030

I have recharge my jio number through my jio apps via upi. Money is deducted from my bank account but recharge is unsuccessful. Please refund my money as soon as possible. It is very bad things of your services. I am very disappointed for this type of your bank service. Please check your transaction and solve this. Thank you.
No-[protected]
Amount-399
Upi - [protected]@ybl
Tr id-ici46a8998b6fa741c0bbdf968aa1a3e7a3

Mar 4, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

ICICI Bank Customer Care's response Dear Customer (Manas580ghosh),

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Feb 05, 2018

Updated by Manas580ghosh Thank you sir.Thank you so much

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P

prasanth2sha

from Mangalore, Karnataka

Jan 31, 2018

ICICI had deducted my account by 826/- and noted DMC/IN[protected] DP CHGS TILL NOB 17 in the transaction remarks.
I have opened this demat account in free for life time offer. Please enlighten me y the hell u r playing these nasty games.

My SB account no. 060*******4846
Kindly contact me on [protected]

M

Manas580ghosh

from Kolkata, West Bengal

Feb 3, 2018

Your service is so poor.Please refund my money.This type of service is not expected from your bank.Plese upgrade your facility.Money is more important for our daily life.

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Address: Hyderabad, Andhra Pradesh, 500047

Hi my name is b p anand singh i am having my salary account in icici bank a/c:[protected]. I have icici credit card xxxxx0005 with 30000 limit. Now including interest it is 37000/- since last 3 months i was not able to pay even a minimum about due of my credit card bill so icici credit card collection department has marked a lien of rs.11230 on my salary account. I requested them a lot even i sent a request mail for removal of lien from my salary account to zonal officers also but it was of no use. No one helping me. Even i promised them that on or before due date ie before 12th feb 2018 i will pay the minimum of rs.11230 or total outstanding of rs.37000. But no one accepted my requesy & they have marked a lien on my salary account.

Sir its my humble request to you that please help me to remove lien from my salary account.

ICICI Bank customer support has been notified about the posted complaint.

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Address: Khordha, Odisha, 751024

I just want to ask one thing to icici bank ltd. That is their any private meetings between you and finance officials of govt. Or our prime minister, regarding this type of surcharges?. If so then i am okay boss, but i would be more happy if you list out some more hidden surcharges or charges for public awareness.
Look dear india is a country where all are great peoples and with helping nature. And in this regards if you are doing help by the surcharges, then its okay.

Mar 18, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

ICICI Bank Customer Care's response Dear Ratul Nandy,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4r2w6) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Solapur, Maharashtra, 413001

Hi team,
Im owner of yashraj associates,
Im using icic bank account and machine, when i complent icic merchant care my last 6/7 days payment has not reflected my account, they told me they are deducted swipe machine repair charge, without inform me. Im surprised nominal repair of machine charged 10700, +gst. So please help me and do the needful asap,
Mid; [protected].
Tid;88084154.[for reference]

Mar 19, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

ICICI Bank Customer Care's response Dear Lakme Solapur,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4r2w2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Nalgonda, Andhra Pradesh

Jio upi payment successful but recharge not done
I have recharged 448 via my jio app. I have used upi as payment mode. The payment was successful to [protected]@icici for 448 rupees but no recharge was not done. When i tried to call jio customer care they are telling that no recharge has done to my number, but my bank is saying that it has been successful to the upi address. Please help on this. Mobile no [protected]
And my upi id [protected]@upi

Mar 13, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Jan 31, 2018

Updated by Dushyanth simhadri TRANSACTION ID
[protected]
DATE
29 January 2018
TIME
09:00:13
REMARKS
collect-pay-request

Verified Support

Feb 01, 2018

ICICI Bank Customer Care's response Dear Du Dushyanth Simhadri,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Tea

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I have done a jio recharge of rs.399 valid for three months and paid it via upi [protected]@icici on 25th january, 2018 at 9:12 pm using phone pe app. As i have read this upi is a fraud and my number was also not recharged.
I have called jio care and they haven`t received the recharge amount.
My transaction id is ici8bf3beb031f441d19e69874147f1dd2e.
Please refund my money as soon as possible

Mar 5, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

ICICI Bank Customer Care's response Dear Haroon Sumbhaniya,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4r2vo) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 735101

Sir,
Icici only vimal vaatsalya bonds distinct no.[protected]
I have 5 bonds, status in respect of these bonds which was issued on 1st august, 1999 and redemption date 1st january, 2018.
Please advice the position at following address:-
Arun agarwal
Arun cloth store,
Din bazar,
Jalpaiguri-735101,
West bengal.
E-mail id:- [protected]@gmail.com

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Address: Uttara Kannada, Karnataka, 581350

Dear sir,

My personal loan application no: 69729768/17.01.18 already approved for rs, 3, 45000.00 and not yet disbursed from mangalore.

They replayed for my e mail yesterday and told yesterday itself it will be disbursed.

But yesterday not credited any amount in my bank account.

Kindly look into the matter and do the earliest, because my house renovation work is hampered.

Thanks/regards
Mahantesh b patil
Irb infrastructure developers limited
Mrm kkbot sec-3
Murdeshwar - 581350
Bhatkal
Uttar kannada
Karnataka
[protected]

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Address: Hyderabad, Andhra Pradesh, 500078

I made a recharge of jio from phone pe.. money deducted from my account but recharge is not done. Money deducted to [protected]@icici. Recharge is done on 26tg jan 2018.
UPI Ref :[protected]
Phone pe ref : ICI86476140defe407a87c813c722602b8b

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Address: Warangal, Andhra Pradesh, 0870

Website: Google

Dear sir,
I haven't requested renewal the cpp. But your side renewal the my cpp card, i can't paid amount, this is irresensoble. Please cancel the my cpp card. Please cancel the complaint, without phone contact, how to renewal process doing. This is you mistakes.
Find the attachment
Regards
Vasari nagendraprasad
[protected]

+1 photos

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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CPP Group India Customer Care

Feb 5, 2018

Dear Customer,

We would request you to mention your CPP membership number and contact details. This will help us in resolving your query.

Please feel free to contact us on our 24 hours helpline numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team

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Address: Amritsar, Punjab, 143001

I ve an account in icici bank in the name of priya bajaj. The account is more than ten year old. After marriage sir name changed priya arora adhar card name is also priya arora. So bank refused to update my adhar no in priya bajaj account due to sir name change. I don't have passport and marriage certificate. Per in govt bank and post office my adhar card accepted easily without any disturbance. Plz provide solution

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Address: 345001

Website: Apply for Credit Card 3 Simple Steps ... www.icicibank.com

Dear Sir,

I'm using icici bank pletinum credit card from last 06 months. I made all the payments with out any issues.

But today is my payment due date i.e. 30 Jan 18 and total bill was ₹ 18614.26/-. Which have already paid on ₹ 7686.26 on 27 Jan and left over amount ₹ 10928 today. when i saw the current statement, they charged penalty under auto debit return fee and [protected]@18% of ₹ 450+81.
When I complaint to customer care executive they said It is wrongly deducted but refund can' t done as there is no such policy.
This time I feel cheated despite timely deposit my bills.
Please intervene in this matter and get my hard earned money refunded.
Thank you.

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Address: Mumbai City, Maharashtra

Website: icicibank

I have demat and on line trading account in your br. No in[protected] a/c [protected]. I have purchase mutual fund of three companies from money honey finance services ltd in demat form. However it is not seen in my demat account. Now i want to redeemed the said mutual funds and sent to concerned co. But it is regretted by said co. As it is in demat form and has to sell through demat a/c above information is already inform to your br manager shivshankar m gupta phone no [protected]. However he does not help me. Since i need a money you are requested to please help me
Yours faithfully,
Seema prashant aher phone no [protected]/[protected]

ICICI Bank customer support has been notified about the posted complaint.

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ilayaraja venkatachalam

from Bengaluru, Karnataka

Jan 30, 2018

My personal LOAN AC NO -[protected]
i completed my EMI.
need my loan account statement and no due certificate.

Dr.Ilayaraja

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Address: Kolkata, West Bengal, 700103

I have carry 2 personal loan there two EMI due because my father in law dead and my father also dead so i have calling ur tool free no there some body teach me going to Kolkata collection office there are 31 chowranghee road Kolkata 700016
I am talk to mr debashish bhowmik he inform me due to my emi due i am not with draw my salary he inform me there are linn or what ever create my account so we cant withraw the salary
But iam seing his desk top the linn or what ever create by mr Debasish bhowmik .i am saying him to release this problem i am paying all dues within 12th feb but he cant help me.
I am calling a call centre in 150 times but nobody answer or call me

ICICI Bank customer support has been notified about the posted complaint.

Jan 30, 2018

Updated by sanjayprasad lala I have carry 2 personal loan there two EMI due because my father in law dead and my father also dead so i have calling ur tool free no there some body teach me going to Kolkata collection office there are 31 chowranghee road Kolkata 700016
I am talk to mr debashish bhowmik he inform me due to my emi due i am not with draw my salary he inform me there are linn or what ever create my account so we cant withraw the salary
But iam seing his desk top the linn or what ever create by mr Debasish bhowmik .i am saying him to release this problem i am paying all dues within 12th feb but he cant help me.
I am calling a call centre in 150 times but nobody answer or call me

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Address: Chennai, Tamil Nadu, 600044

My ICICI card number is [protected].
please cancel my credit card. this statement interest and payment fees not agree this for too high. you are fooling me.. please cancel my credit card..

last month statement extra amount decuded
i am paid Rs.1904 for last month due. but server mistake not reflect to my card but ICICI deduct huge amount charged. My due Rs. 1904 but you deduct more than Rs 1000 this for very huge so please refund my amount otherwise i am surrender my credit card.

Please solve my problems at the earliest

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Address: 764001

I am recharging by using net bankig at 27 Jan its failed at BILLDESK phase and debit that much amount from my account again like that on 30 Jan also that much amount debited from my account .But no any recharge I get .then I contact to care they say for waiting but still I don't get any amount of refund.Such a ### and fraud doing by icic bank .So kindly help me for getting my refund

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HI ICICI Team,

My account is debited with DP charges.I didnt do any logins of these sites.
even i dont have credentials to login.Still my amount from account is deducted without information.

I need my money back.Need to close these Demat account Immeduately.

my account number[protected]
my mobile num [protected].

need a quick reply from ICICI.

+1 photos

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Address: Thane, Maharashtra, 401107

Hi,
I have taken a home loan (LBTNE[protected]) from ICICI bank (approval date in Dec 2014 first disbursement in Feb 2015). later in Jun 2015, PM awaas yojana was launched. Earlier mira road branch told that we cannot avail benefit for one year due to recently revised interest rates. Now it's been more than 3 months we are going to the bank every now and then still they are not giving us the benefit. Mira road branch is saying it is only for new applications. And they are not giving this in writing. This is the second complaint we are doing for mira road branch in past one year. Kindly look into this.

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I have sent neft to icici bank preet vihar delhi on 22012018 for rs 50000 where the account number was mentioned as[protected] instead of[protected] s smitha to whom i wanted to send i have aleady lodged complaint with consumer forum vide no 1846230 which is not seen in tracking system yet please guide me in this regard so that i can have a track of. I have remitted the money from my kotak bank aundh pune i have informed them also about this.

Mar 2, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2018

ICICI Bank Customer Care's response Dear Customer (Sarangan50),

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Feb 05, 2018

Updated by Sarangan50 Hi. I haven't heard anything from icici. Please advise a time frame for the same

Feb 07, 2018

Updated by Sarangan50 Hi still have not heard from icici please advise time frame for the same

Feb 07, 2018

Updated by Sarangan50 What is the current status of complaint regarding my NEFT transfer of rs 50000? There is no response from any of ICICI officials

Feb 09, 2018

Updated by Sarangan50 There is no reply from icici yet what is the time frame

Feb 10, 2018

Updated by Sarangan50 None of the icici team have contacted us so far please reply

Feb 12, 2018

Updated by Sarangan50 It has been 20 days since the date of transaction but till none of the icici team have responded. Sir I would like to know the status of my complaint nod 1846230 & 1851031.

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C

chandangupta ji

from Muzaffarpur, Bihar

Jan 30, 2018

Sir I have made a recharge of 399 with my jio app through upi(phone pe) [protected]@ybl to [protected]@ICICI.Amount has been deducted from account but recharge has not been done .now jio says there hasn't been any type of transaction done by [protected]@ICICI. So kindly refund my amout.

neft sent to wrong account no to be reversed - Comment #2989364 - Image #0

S

Sarangan50

from Noida, Uttar Pradesh

Feb 5, 2018

Hi. I haven't heard anything from icici bank. Please tell me a time frame to hear from you

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Dear sir,
I have booked a irctc ticket with my idbi bank account through your payment gateway, but this tickek was cancelled as my plan changed, but refund amount didnt received in my account where as irctc shows that refund inititated on 22/1/2018,. Pls solve the issue..
Amount-6570
Transaction id-[protected]
Cacellation id refund id - [protected]

Mar 16, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2018

ICICI Bank Customer Care's response Dear Dhanesh Sarda,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4qvf8) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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