ICICI Bank Complaints & Reviews

Address: Nashik, Maharashtra, 422103

Hi sir,
My name is rajesh londhe my friend transfer 2000rs. To my account the account no is[protected]. When i see it debit freeze i am going to nearest branch but they want me to go branch where i was opening the account so i travel 30 km away and going to branch but they also miss guide and ignore it. Also they can check the orignal adhar detail still my account is debit freeze.

Mar 6, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2018

ICICI Bank Customer Care's response Dear rajesh330,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Website: Indiaideas

I was making jio dhana dhana dhan recharge offer online payment on 02/02/2018 for jio no. [protected]. I was asked to choose mode of payment. I choosed upi instead of debit card. When i clicked upi it asked me my vpa which is virtual payment address. After i typed my vpa it asked me to login my upi app. Phone pe app when i logged into upi app i found one notification requesting rs 399 which was my recharge amount. It was indiaideas @icici, when i transferred 399rs, amount was deducted from my account, but i didn't get any messages from jio care and my bill payment is not done. So please refund my amount

Sachin more

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Hi,

Can icici bank explain what are dp charges levied on me? I had two transactions showing this without any prior notice.

I pay my yearly maintenance charges of my demat account.

This looks like a fraud.

Please clarify these hidden charges.

Also, there is a need to improve your customer services which is at rock bottom at the moment.

Thanks
Sarfaraz

ICICI Bank customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi

When i was making a recharge of 399 rs .and when i made a payment of 349 rs using my bhimupi on my Jio app...then a request of 349 rs debition came from [protected]@icici on my upi ...i approved that transaction ..and after this amount debited from account but no recharge done till yet ...

Transaction refrence no[protected]
Jio no -[protected]
Account no (SBI)- [protected]
Upi no -[protected]
Date and time of transaction-31th Jan 2018 (4;20 pm)
I need my money back in my respective account as soon as possible ...plzzz help me by refunding my money

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This is regarding a transaction made to [protected]@icici for amount of 349 rupees for jio recharge via phonepe upi app. This merchant here has bad history of defrauding customers time and again. Apart from raising a complaint here i would be raising complaint with banking ombudsman as well. The repeated transaction failures in various utility bills of various customers makes it icici's liability as well and they would also be charged for defrauding people. Attached picture would provide additional details of the transaction if you wish to do anything.
I have posted a screenshot below

Feb 3, 2018

Complaint marked as Resolved

How can you put this complaint as resolved .. but it is pending i want my money back

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Address: Dhenkanal, Odisha, 06762

Website: www.oneassist.in

I am a house wife. I have opened a sb a/c in icici bank. Dhenkanal branch. Thought my account has been opened but till now i have not received my sb book, cheque book or atm card. I only understand odia language. One man called in mob and try to talk with me. I told him clearly that i have not received my banking documents. So nothing is required except banking documents. Still i find some thing arround 1900/= has been deducted from my account. This service is not required. Please deposit the amount in my account. If not i will be compelled to go to court of law.

Mar 5, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Feb 02, 2018

Updated by Biswajit Arjendu Kumar Jena I am Sasmita Jena w/ o Biswajit Arjendu Kumar Jena. The customer id is 3654232. My husband Mr jena given the complaint infevour of me.

Verified Support

Feb 02, 2018

ICICI Bank Customer Care's response Dear Biswajit Arjendu Kumar Jena,

We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Feb 5, 2018

Dear Sasmita,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2831977 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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I have recharged a jio number on Myjio app through UPi option. It made me to pay 449/- rs to [protected]@icici. When I clicked on yes, the request for payment of rs 449/- rs was received on my phonepay account. So I have accepted the request to pay 449/- rs to [protected]@icici. When I contacted customer cares of jio and phonepay, both said me to contact to [protected]@icici. What should I do now? I have lost my money.

ICICI Bank customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra, 411014

Website: icici banking

I just randomly went through my e-statement and saw a deduction of inr 826 dated 25 jan 2018 without any notification sms/email.

I am loosing trust on icici bank whether my money is safe here or not.

First of all, my demat account is not active and i am not using it.

Secondly, demat account was free of cost (Though i opted out having the demat account). At the time of opening demat account you guys have mentioned clearly that there are no charges for demat account and it is absolutely free.

Feb 8, 2018

Complaint marked as Resolved

No step was taken. Fraud people.

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Address: Hyderabad, Andhra Pradesh, 500050

First time received mail l from bank
You have made an online payment of inr 1000.0 with transaction id [protected] towards payee techprocess solutions ltd pg from your account xxxxxxxx1179 on feb, 02, 2018 at 13:49 hours.

Second time again paid my fee
Ou have made an online payment of inr 1000.0 with transaction id [protected] towards payee techprocess solutions ltd pg from your account xxxxxxxx1179 on feb, 02, 2018 at 14:03 hours.

Please return my amount to my account.

Mar 14, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

ICICI Bank Customer Care's response Dear Modem Narayana,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4r51a) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have done this recharge using bhim application by [protected]@icici
My upi vpa is:[protected]@upi
Requested id is :[protected]@icici
Upu transaction id is:
[protected]
I informed this to the jio customer care they said that your recharge is not successful you should inform this to id which is requested money from your upi by sending request
Please solve and reverse money as quick as possible
I send those payment screenshots below

Mar 7, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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Feb 02, 2018

ICICI Bank Customer Care's response Dear Amam Arora,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Feb 05, 2018

Updated by amam arora Kindly solve this complaint as soon as possible becouse this has not been happened only with me but with many people

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Hi,

I am a customer of icici bank and i want to deactivate my one assist policy plan as i'm not interested in that policy anymore and i would not like any renewal. So i would like it to be deactivated asap.
Please find the below details regarding one assist policy plan.

One assist relationship number: 1733144
One assist id number: sr[protected]
Registered mobile number: [protected]

Hoping you will respond to this asap and let me know when you cancelled my policy plan. Thank you.

Feb 2, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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Address: 410222

I had made recharge for jio through upi but the money was diverted to one of your upi account instead of recharge.
Please refund the money.
Also, take against this account as i see they have been active since long.
This seriously not done, how can a national bank be so venerable. As a national bank, you should verify you customer well. Also, this fraud has been going on for sometime and there have been multiple reports, why didn't you guys take actions?

Mar 16, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

ICICI Bank Customer Care's response Dear Customer, (leoshubho)

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4r50o) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 411027

Website: www.icicibank.com

I have made a transaction of 2 lacs on 29 jan 2018 but as soon as i pressed the submit button for online transaction, icici bank site displayed the session timed out. When i checked back, amount was already debited.

I contacted icici customer service and they said that the amount will be credited back in my account within 2 days. After two days, i contact again icici customer service and they gave me a service ticket and asked me to wait for 5 days for resolution. This is not acceptable from bank like icici. Complaint number is sr[protected]. I need an early resolution. I can not wait for 7 days to resolve the issue. I need this amount urgently.

My phone number is [protected]. Complaint number is sr[protected].
Date of incident is 29-jan-2018

Mar 5, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

ICICI Bank Customer Care's response Dear Anil,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Mumbai City, Maharashtra

They deducted nearly 1100 rs from my account under heading dcardfee jan18-dec18+g36gst. Why was i not informed of any such that thing? Nor they gave any explanation about the same. How can you deduct money from people's account without giving any reason? Also, they keep making deduction without informing about anything. How long will this carry on?

Mar 5, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

ICICI Bank Customer Care's response Dear Nikita Dhiman,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4r50a) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 560067

Website: Indiaideas@icici

On 1st feb 2018 while online shopping in ebay i selected upi payment option. Rupees 400 money was debited from my account and sent to [protected]@icici but order not placed.
I have contacted ebay customer care they said they have not received money yet.
So this indiaideas took away my money.
I have enclosed my transcation and account details down.
Please return my money.

Feb 6, 2018

Complaint marked as Resolved

I have been notified by bank that amount is credited back to my account. Thank-you for your assistance with this matter. And I thank ICICI Bank Customer Care as well for their response to my complaint and for having resolved it. Here is the response of ICICI Customer care service for my complaint. We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4r504) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team

ICICI Bank customer support has been notified about the posted complaint.

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Feb 02, 2018

ICICI Bank Customer Care's response Dear Anusha Abbigadde,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4r504) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Feb 06, 2018

Updated by Anusha Abbigadde I have been notified by bank that amount is credited back to my account. Thank-you for your assistance with this matter.
And I thank ICICI Bank Customer Care as well for their response and for having resolved my complaint.

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C

Car Trick

Jun 25, 2021

I have paid two time transaction ICICI credit card no. 0007 amount of 3161.82 rupees against this Order id[protected] . But second time retry payment 3161.82 then not succesful payment at SHOPCLUES AND not return THE AMOUNT 3161.82 to my credit card no. 0007. I attached the statement
date 15/06/2021 time 7.30 pm and 7.31 pm which deducted the amount from my card. I want to look into the matter.

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Car Trick's reply, Jun 25, 2021

Mobil no 9954567332
[email protected]

A

Ayush11923

Jul 9, 2021

Please help i order a laptop from flipkart and it says the order is pending that meanss they don't recive money but on my acc. Its shows money is deducted please helpppp

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Dear sir
Plese find the attached file
My jio number recharge not successful but money is dedicated my acount my jio number
[protected]
Transfer id[protected]
Date -31/01/2018
Time -15:38:06
Remark - collection-pay-request
So please refund my money in
My account

Thanks regards
Satyam katiyar

Mar 5, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

ICICI Bank Customer Care's response Dear Satyam,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Jio recharge faliured using PhonePe.
Some [protected]@icici have requested through phone pay to send Rs. 399/- by clicking a site given as http://phon.pe/0m4hwxzi to recharge my jio no [protected].
As I clicked on the said site an amount of Rs. 399/- instantly debited from my HDFC Bank a/c. but recharge not done.
When I tried to call phone pe customer care they are asking me to cancel through the said link through which they cheated me. I have tried my best but unable to find any cancellation option.
Please help me.
Contact no : [protected]

Mar 14, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

ICICI Bank Customer Care's response Dear Kakoli banerjee,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Pune, Maharashtra, 411038

I transferred rs 25000 through imps on 31st jan at 7.50 am from icici a/c to axis bank a/c.

Transaction remark : mmt/ref[protected]

The amount did not get credited to the beneficiary account neither was refunded back to my account.

But i got a message that said

"dear customer, imps txn ref[protected] for rs.25, 000.00 is timed out at beneficiary bank on 31-jan-2018 21:04:52. Txn status will be updated by bene bank in 3 working days."

Mar 16, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Feb 01, 2018

Updated by paramswami the reference is MMT/ref[protected]/[protected].

please treat this is an urgent .

Verified Support

Feb 01, 2018

ICICI Bank Customer Care's response Dear Paramswami,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4r2tq) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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P

paramswami

from Delhi, Delhi

Feb 1, 2018

I have already sent mail to your support team regarding this but there no positive response. Again I sent mail as you mentioned in above comments.

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I have recharged my jio number [protected] on 30th january 2018 through upi through my sbi account, but i have not got any recharge on number nor the amount debited is returned. I have contacted my bank about this matter, they are telling transcation from their side is completed so please look into this matter seriously and return the amount debited. I will be attatching the transcation reference number with this statement. The transaction reference number is[protected]

Contact mobile number:[protected]

Mar 21, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

ICICI Bank Customer Care's response Dear Customer (snpjnvgit),

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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P

pavanchozz

from Bengaluru, Karnataka

Feb 1, 2018

I have done jio recharge of â‚¹399 on 23 jan 2018 (12 am aprox.), using upi option after which my money get deducted from ani Axis bank account to indiaidea. Icici. But, my recharge was unsuccessful. My amount will be refund into my account
Google Trancation ID : CICAgMDouLDTBw
UPI Trancation ID :[protected]

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Address: Ahmedabad, Gujarat

Bil/[protected]/pgmib-/[protected]
0543

This bill amt is per month wrongly deducted from my account.
I have not listed any bill for this deduction & i don;t know really that for what purpose the amt is continuously deducting from my saving account.
It is requested to u that plz reverse my debit amount for this payment & stop further payment from my account directly.
Thanks in advance.

Jk mehta
Bank a/c no.[protected]

Mar 7, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

ICICI Bank Customer Care's response Dear Customer (rkbairwa7),

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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B

Baptu Sarkar

from Silchar, Assam

Feb 1, 2018

I have recharge 349 from my jio app tharough indiaideas.icici and my account balance deduct from phonepay app(sbi). But recharge not succesfull..

Plz refund my money
my UPI id is [protected]@ybl
transaction id -- ICIbe9a800388b042a98703f6db7bd181cd

ICICI Bank Complaints & Reviews

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ICICI Bank reviews & complaints page 610

automatically debit frez my account and not give proper response after submitting the id proof

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jio upi online recharge at indiaideas, not received any confirmation nor message

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dp charges till dec 17

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regarding indiaideas@icici

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complaint about indiaideas@icici

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complaint against one assist membership

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the amount deduction through upi.

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wrongly charged dp amount

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transaction failed but amount deducted

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jio recharge not successful

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requesting to deactivate my one assist policy plan.

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fraudulent transactions by icici

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online transaction failed but money is not credited back in my account

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deduction of money from account

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money debited but order not placed

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jio recharge not done but cash debited from my account

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regarding jio recharge

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payment not received beneficiary account neither was refunded back to my account.

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recharge of jio number not successful

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wrong deduction of amt

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