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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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K
kayem
from Mumbai, Maharashtra
Jan 15, 2018
Resolved
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Address: Pune, Maharashtra, 411057
Website: ICICI

I received a call for Credit card (Coral) from ICICI executive. They told benefits like getting vouchers worth Rs3500/4500 and lifetime free card

However, when I received card, there were no vouchers. Contacted helpline and they say that give some evidence like email etc
They also informed that it is free for first year, later it is chargeable.
Feb 22, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 18, 2018
ICICI Bank Customer Care's response
Dear Kayem,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4px78) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    M
    Mwnshar
    from Nalbari, Assam
    Jan 15, 2018
    Resolved
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    Resolved

    Address: 781346
    Website: indiaideas@icici

    I have recharged my jio number today (15th January 2018) by upi in jio app through [protected]@icici. Amount of rupees 448 was deducted from my bank account, but the recharge has not been done yet neither the amount was refunded and showing that amount is transferred to acvount of [protected]@icici.

    Kindly please return the amount as soon as possible.

    Thank u
    From
    Mukul Brahma
    [[protected]@gmail.com]
    +1 photos
    Jan 19, 2018
    Complaint marked as Resolved 
    Thanks for ur quick action and refunding the ammount...
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 18, 2018
    ICICI Bank Customer Care's response
    Dear Mukul Brahma,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      M
      Madhu Purush
      from Bengaluru, Karnataka
      Jan 15, 2018
      Resolved
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      Resolved

      Address: 641009

      Dear Team, .
      This is frustrating.
      You get a message after complaining that your complaint is short.
      Short comments gets ignored.
      What is the kind of service ICICI provides???
      Why are there uninformed debits???
      I have not subscribed for any service from ICICI bank.
      It is annoying to see Rs.354 debited.
      I have not subscribed to my money.
      These are transaction details.
      Please pay this back immediately and unsubscribe me from any service that you provide by debitting money.
      BIL/[protected]/MM Annual Fee NOV1
      7-OCT18/141259
      Mar 13, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 18, 2018
      ICICI Bank Customer Care's response
      Dear Madhu Purush,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4px65) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        Sushma Thiyari
        from Hyderabad, Telangana
        Jan 15, 2018
        Resolved
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        Resolved

        Address: Hyderabad, Andhra Pradesh, 500036

        Whats wrong with icici? I haven't subscribed for any kind of service, and without my knowledge, bank have debited rs. 354..!? This is to bring to the bank notice that my money plan has been activated without my knowledge, and why would i want to activate such plan when i can take care of my money on my own? Please unsubscribe me from this service and refund my money back. Thanks.
        Feb 15, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 15, 2018
        ICICI Bank Customer Care's response
        Dear Sushma Thiyari,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ppmd) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        I used my debit card for purchasing fuel on petrol pump on 03/01/2018. Our government is promoting cashless transaction and this bank named icici bank is charging for going cashless at petrol pump. Icici bank is discouraging customers to use debit card and going cashless at petrol pump.
        ICICI Bank Customer Care's response, Jan 17, 2018
        Verified Support
        Dear J K Soni,

        We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4ppmd_aaaa) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Sir my credit card no is [protected] I want n o c certificate in Bhavnagar branch code is 0272 but no response on phone they hold me 3 time but no result
        ICICI Bank Customer Care's response, Jan 17, 2018
        Verified Support
        Dear Darshan rajyaguru,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          P
          Pratul Banerjee
          from Kolkata, West Bengal
          Jan 15, 2018
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          Address: Kolkata, West Bengal, 700103
          Website: [email protected]

          I am holder of one no icici only vimal vaatsalaya bond certificate no. 15911. Distintive no.[protected]. Transferred by assam sales corporation - agent : reliance industries limited (Textile division) on 2nd day of august 1999. Was due to reden on 01/01/2018. Action to be taken for redemption of bond may please be intimated at the earliest
          Pratul chandra banerjee
          ICICI Bank customer support has been notified about the posted complaint.
          Hi Jan 9th 2018 I tried to withdraw 4000/- but money didn't dispensed and amount debited.

          The ATM is situated in LB Shastry nagar 7th cross landmark meena nazar below Enclave building. Pin 560017.

          My details are
          Name: Shaik Khazavali
          Bank account: [protected]
          HSR Layout Branch.
          Ph no. [protected]
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            B
            Basker R
            from Korampallam, Tamil Nadu
            Jan 15, 2018
            Resolved
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            Resolved

            still not increased credit limit

            Address: Chennai, Tamil Nadu, 600099

            Dear Customer service Team,

            Name: BASKER
            A/c Number: [6038xxxxx738]
            Card No: [4375xxxxxxxx2009]

            Type of query: Request for credit limit increase in my credit card

            I am Using ICICI Bank services since 9 years (Salary account). This Credit Card since almost 3 years. Up to now I paid all Bills promptly and also used card effectively. I hope there was no negative feedback against my...
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            N
            Nicks@123
            from Baramati, Maharashtra
            Jan 15, 2018
            Resolved
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            Resolved

            Sir i recharged my number [protected] as on 9/1/2018 as of 349 rupees by my jio payment app option upi, as through pay upi app, as it is not showing in recharge statement in my jio app as rupees debited through upi app as recharged is not successful as it is payment on [protected]@icici through upi app as pay app. Transaction id[protected] debited 349 rupees to jio. Collect pay request paid to india [protected]@icici 349 rupees.
            Feb 16, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 15, 2018
            ICICI Bank Customer Care's response
            Dear [protected]@123,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Everytime i received a payment reminder for the payment detail, now this icici people send me the mail when due date has crossed the limit.why should i pay fee

            deduction from bhim upi through icici merchant indiaideas - Comment #2974966 - Image #0
            ICICI Bank Customer Care's response, Jan 16, 2018
            Verified Support
            Dear Customer (mirajku),

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4poe4_aaaa) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Certificate no 45081
            Bond holder[protected]
            Distinctive no :[protected]
            R.RAGHUNATHAN
            Dear sir i have recharged my jio number through [protected]@icici but payment has not received by mobile company even the amountvhas deducted from my account. Transaction ID[protected]
            Date of Transaction:5/01/2018 at 4.53 pm.
            Please refund my money as soon as possible.
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              S
              Shraddha Todmal
              from Pune, Maharashtra
              Jan 15, 2018
              Resolved
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              Resolved

              I transferred twice rs 25000 through imps on 11th jan 2018 9.04 pm from icici a/c to sbi bank a/c.

              Transaction remark : mmt/ref[protected]*11037717

              Again i did transaction since firstb transaction got time out but again same thing happened
              Transaction remark : mmt/ref[protected]*11037717

              50, 000 amount did not get credited to the beneficiary account neither was refunded back to my account.

              But i got a message that said

              "dear customer, imps txn ref[protected] for rs.25, 000 is timed out at beneficiary bank on 11-jan-2018 20:59:53. Txn status will be updated by bene bank in 3 working days."

              And for second transaction got the message

              "dear customer, imps txn ref[protected] for rs.25, 000 is timed out at beneficiary bank on 11-jan-2018 21:04:49. Txn status will be updated by bene bank in 3 working days."
              Feb 16, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 16, 2018
              ICICI Bank Customer Care's response
              Dear Shraddha Todmal,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4prqq) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                Arvind4940
                from Patna, Bihar
                Jan 15, 2018
                Resolved
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                Resolved

                I have multiple icici vimal vaatsalya bonds dated 01.07.1999 having face value of rs 1000/- each, bearing due date of redemption on 01.01.2018.

                As i have realized from various investor that the mails sent by them to the address printed behind the bond certificate get returned back.

                The address printed overleaf the bond is as under:
                Icici infotech services limited, unit: icici only vimal vaatsalya bonds, maratha mandir anex, dr. A r nair road, mumbai central, mumbai-400008

                Thus i would request you to communicate your mailing and postal address to me in the correspondence details mentiones below so that the problem with the redemption of the bonds may get resolved.

                Arvind agarwal
                M/s abhinandan
                Vir savarkar sarani
                Bankura - 722 101
                West bengal
                Email: arvindagarwal. [protected]@gmail.com
                Mob: [protected]
                Feb 16, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 16, 2018
                ICICI Bank Customer Care's response
                Dear Arvind4940,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                On 9/1/2018 I make a payment for my Jio no recharge and make the payment by phonepe UPI I complete the process of payment and my amount 349 is debited from my account but my Jio no not recharge.please refund my money as soon as possible sir.

                redemption of icici vimal vaatsalya bonds - Comment #2974558 - Image #0
                ICICI Bank Customer Care's response, Jan 16, 2018
                Verified Support
                Dear Subhankar Barik,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4prqj_1) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Sir this is a sharath Chandra I have[protected] icici account khairathabad branch sir on 11/01/2018 evening around 8pm at SBI ATM in Mapusa Goa on first transaction of 1000rs debited but cash not dispensed and next second transaction too 1000rs debited and once again cash not dispensed so please kindly credit amount of total 2000 rupees

                redemption of icici vimal vaatsalya bonds - Comment #2974621 - Image #0
                ICICI Bank Customer Care's response, Jan 16, 2018
                Verified Support
                Dear Aedula Sharath,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  K
                  kaprikamal
                  from Delhi, Delhi
                  Jan 15, 2018
                  Resolved
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                  Resolved

                  Address: New Delhi, Delhi, 110094

                  Dear support officials,

                  I have saving accounts in icici and in pnb. I want to convert my icici account to salaried account. Kindly guide me

                  Actually i opened the saving account in icici two years ago with ten thousand as minimum balance. At that time i am un-employed. The charges of the icici bank are too high. Now my salary comes to my icici account, that's why i want to convert it to salaried account.
                  Earlier i have given the pnb account for salary but due to some issues i am unable to get the salary on time.
                  Feb 16, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 16, 2018
                  ICICI Bank Customer Care's response
                  Dear Kaprikamal,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4prpt) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    sdhrtht
                    from Hyderabad, Telangana
                    Jan 14, 2018
                    Resolved
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                    Resolved

                    Address: Srikakulam, Andhra Pradesh, 532185
                    Website: icicibank.com

                    I have used this sb account for many years and recently i was transferred fund from icici to hdfc for the urgent need and balance became zero. Immediately observed icic disable my online access and i could enable mysel[censored]sing otp with the registered phone. To maintain balance i have transferred money. Until this time everything looks okay. Today i tried using icici atm for withdrawal using icic atm card and observed icic used the cheap trick by disabling card and not permitting withdrawal. I was under the impression i have to go back and re-enable card through the online portal. When i tried enabling or funds transfer to another account, a message pops up saying this transaction for this user disable and contact the nearest branch. This is pathetic from icic and lost faith by their poor gimmicks. Its more pathetic their service request portal does not have an option for this service or a custom entry for my entry. Also, thier customer care number not even connecting after trying many times. Not sure why icici went this bad. Planning to close my relationship with this bank after 13years. Also would like to raise the complaint against icici bank for causing this inconvenience and not maintaining funds in thert atm.
                    Feb 16, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 16, 2018
                    ICICI Bank Customer Care's response
                    Dear sdhrtht,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4prrc) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      J
                      Jatin Agarwal
                      from Agra, Uttar Pradesh
                      Jan 14, 2018
                      Resolved
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                      Resolved

                      Website: Indiaideas@icici

                      Dear sir/madam. I tried to racharge my jio no. ([protected]) with rs.399 pack through your message/link but payment through bhim upi transaction money was sent to indiaideas @icici and recharge was not successful but money deducted from my account so, please refund my money back to my account sir. Please refund my money immediately sir. My bank name is sbi. My bhim upi is _ [protected]@upi. Transaction [protected]@icici. Thank you. Jatin agarwal
                      Feb 16, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 16, 2018
                      ICICI Bank Customer Care's response
                      Dear Jatin Agarwal,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Altaf_20
                        from Pune, Maharashtra
                        Jan 14, 2018
                        Resolved
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                        Resolved

                        recharge of jio number

                        Address: Pune, Maharashtra, 411002
                        Website: ideaideas@icici

                        I am done recharge of jio number [protected] with jio app through upi at [protected]@icici my transaction id is[protected] this is my transaction id please check it do recharge or give me refund i am attaching my screen shot of jio recharge transaction their is too many complaints with this type of service so please resolve this problem and do something...
                        +1 photos
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                        Anil Meghwal
                        from Rawatbhata, Rajasthan
                        Jan 14, 2018
                        Resolved
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                        Resolved

                        Address: Kota, Rajasthan, 324008

                        Respected sir the following charges were deducted from my account without my knowledge. 07/08/2017ecsrtnchgs050817chg 350.00 07/08/2017sgst[protected] 31.50 07/08/2017cgst[protected] 31.50 06/12/2017ecsrtnchg - 24-aug-17 gst 218.64 01/01/2018ecsrtnchg - 14-aug-17 gst 469.00 01/01/2018ecsrtnchg - 24-aug-17 gst 253.36 please explain & take action as soon as possible
                        Feb 15, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 14, 2018
                        ICICI Bank Customer Care's response
                        Dear Anil Meghwal,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4pn5r) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          P
                          Praval Singh
                          Jan 13, 2018
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                          Address: New Delhi, Delhi, 110030

                          Hi sir,

                          I have transferred rs. 2 lac on 28th dec 2017 from my india icici bank saving account using imps service to axis bank. This axis bank account is held on my brother name. This is not the first time i did transfer money into this account already we transfer each other. When i notice that amount is not reached next couple of day than i called to bank and they answered, please check money in beneficiary account. Icici bank has sent the money through imps service.

                          When the amount is not reached into my brother account i raised the complaint through icici bank complaint portal and also sent brother account statement so they can double check and this complaint also closed on 11th jan 2018 with same statement that check beneficiary account.

                          I'm afraid that 2 lac amount is too much for me and icici bank is responsible to trace where is my money while not reached into beneficiary account.

                          Please request you to guide me how they revert back my money.
                          ICICI Bank customer support has been notified about the posted complaint.
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                            D
                            Divyesh1987
                            from Sinor, Gujarat
                            Jan 13, 2018
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                            Address: Bharuch, Gujarat, 392001
                            Website: INDIAIDEAS.COM PRIVATE LIMITED

                            Money deducted without purchase success
                            Sir,
                            I purchasing dumbell rod with 681.59 through ebay app, but payment through axis upi transaction money was sent to [protected]@icici and purchase was not successful but money deducted from my account. [protected]@icici has done cheating through upi.
                            So, please refund my money back to my account sir.
                            My axis upi is - div. [protected]@pingpay
                            Date-11 january 10:01 pm
                            Mob no-[protected]
                            +1 photos
                            ICICI Bank customer support has been notified about the posted complaint.
                            Jan 18, 2018
                            Updated by Divyesh1987
                            Thanx UPI my problem is solved .I have got my money.so thanku very much
                            Dear Customer(Divyesh1987),

                            We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

                            Regards,
                            Team eBay
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                              P
                              pasar
                              from Kolkata, West Bengal
                              Jan 12, 2018
                              Resolved
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                              Resolved

                              From,
                              Sandip sarkar
                              Mob. No. [protected]
                              Kolkata,
                              Dt.12.01.18

                              I have 23 icici only vimal vaatsalaya bonds issued dt.01.07.99 & redemption dt. 01.01.18, whose details are given below:-

                              Bondholder no.0000001

                              Certificate no. No. Of bonds
                              [protected]
                              [protected]
                              [protected]
                              [protected]
                              [protected]

                              Kindly request you to communicate your postal address & advice process of redemption & details sent to my email address [protected]@yahoo.in
                              Feb 15, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 13, 2018
                              ICICI Bank Customer Care's response
                              Dear Sandip Sarkar,

                              Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                P
                                Paddy Ashok
                                from Chennai, Tamil Nadu
                                Jan 12, 2018
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                                We are staying at dac crystal, situated at plot no.24, dr. Udayamuryhy street, padmanabha nagar, pozhichalur, chennai-74. We are unable to access the side roads leading to the pammal main road at nights, as everywhere it is filled up with stray dogs and very much scary to reach ho. R uring late nights after finishing work. Request you to capture all stray dogs for the residents to be free from these stray dogs.
                                Regards,
                                P. B. Parthasarathy
                                Mob : [protected] / [protected]
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  A
                                  Aadil Muzaffar
                                  from Bhagalpur, Bihar
                                  Jan 12, 2018
                                  Resolved
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                                  Resolved

                                  I have recharged my number [protected]. Using upi in my jio app dated 12th january 2018
                                  Time 3:45pm.. But it does not successful and the money was debited from my account.. Please provide me the information about this regarding which is mentioned above.
                                  I cannot be able to check or get the notification of the recharge done and it was also not showing in my jio app.
                                  Please reslove this problem as soon as possible
                                  Feb 14, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 13, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Adil,

                                  Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Jan 14, 2018
                                  Updated by Aadil Muzaffar
                                  It was 2 days over and we can't get any notifications or call from your side.. In how many days my money will be returned or recharge was done.. Please notify me..
                                  https://youtu.be/JflahF6ptmM
                                  Copy this link and watch the video this may help you
                                  I got my refund
                                  Aadil Muzaffar's [Complaint's author] reply, Jan 15, 2018
                                  How it will get back plz help or provide me ur mobile no.
                                  Aadil Muzaffar's [Complaint's author] reply, Jan 15, 2018
                                  Thanks bro I have initiated your suggestion.
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                                    N
                                    N laxmi kumar
                                    from Manuguru, Telangana
                                    Jan 12, 2018
                                    Resolved
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                                    Resolved

                                    Address: Hyderabad, Andhra Pradesh, 500018

                                    I n laxmi kumar last december month 2017 open salary account from tirupathi executive of icici bank still my account not active because my aadhar card my father name not mention now my not working unfortunately my company my salary will deposit to my icici account when i visited to icici bank no body careing me that bank manager told me it's not our hand kindly talk after sankaranti now i want my money
                                    Feb 14, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 12, 2018
                                    ICICI Bank Customer Care's response
                                    Dear N laxmi kumar,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4pj2n) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Sir i recharge my jio number [protected] a sum of 51 rs through phone pe upi my money deduct as per request by [protected]@icici but didn't reflect of successful recharge..phone pe said money wnt to the [protected]@icici..sovplz refund or recharge my money..
                                    transction id[protected]
                                    transaction date 17.12.2017

                                    I'm complain about icici film nagar branch - Comment #2972464 - Image #0
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