Hi All,
I have received Personal Loan from ICICI of around 5 lacs with preclosure rate of 2%(No additional information). When I tried to preclose it with the funding from another bank(Balance Transfer), bank is saying it will be 5%. Even after providing all proofs/documents where it has clearly stated for 2%, bank is not ready to pre-close on earlier terms. I had tried to escalate it to many different authorities like Senior management helpdesk or Mr. Saurabh Singh. Helpdesk is clearly denying of "customer was not informed about Balance Transfer pre-close charges". And while sending several escalation mails on Mr Saurabh Singh's id, got no response.
While this issue is still in escalation and I had already applied for preclosure, bank is deducting my EMI and there are more than 150Rs/day charges after pre close statement is generated. Without any solution to this problem, bank is asking to preclose.
ICICICARE=[protected]' LPPUN[protected]
Regards,
Nilesh
ICICI Bank customer support has been notified about the posted complaint.
Even after complaining to senior level I get stupid extensions every time first they told me on 25th of Jan now again I received email from Shailaja Marri stating extension of 3rd Feb.
I very much know these tactics for harresment. While deducting they didn’t ask once and on same spontaneous second they deduct our money.. while reversing it back they need 10 days.
Isn’t ICICI running circus to make fool around?
They don’t even follow simple TAT procedure to give quality service. This bank shouldn’t be termed as top 3 giants..
I shld transfer all my money n credit card to HDFC