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ICICI Bank Complaints & Reviews

3.3
Updated: Mar 18, 2026
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ICICI Bank reviews & complaints page 637

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J
Jkachu
from Palghat, Kerala
Nov 21, 2017
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debit card not detecting in most machines

Address: Ernakulam, Kerala, 682017

Dear sir/madam,
I have bought one expression debit card for rs.500 when my old debit card is not detecting by most of the machines. Within one and half yrs my new expression debit card also performs the same. My cards are well maintained and its not in damaged condition. So i dnt think i have to pay again for another one. My icici account number is[protected]. Kindly do the further to replace the existing one....
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anbu_itian
from Coimbatore, Tamil Nadu
Nov 21, 2017
Resolved
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Address: 624001

Dear sir,
I am anbarasan krishnan. I'm working in govt services in tamilnadu. I applied card in your bank on aug 2017. I received credit card on last month and also received pin number through my mobile number. When i was trying buy some items using this credit card last month but i can't able to do this. So, when i enquired abt this problem with your bank official in dindigul, they told me that my card was blocked. So please activate my credit card.
Thanks

Credit card:[protected]
Name : k anbarasan
Mobile :[protected]
Dec 22, 2017
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 21, 2017
ICICI Bank Customer Care's response
Dear Customer,

We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    nehalx2000
    from Hyderabad, Telangana
    Nov 21, 2017
    Resolved
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    Resolved

    Address: Hyderabad, Andhra Pradesh

    I was unable to make payment by due date as i was travelling, when i got the call immediately made the payment of total amount and asked the agent to not charge me for the same. She said after the payment is made she will do the needful. But tried reaching her she didnt pick the call and the charges still reflect on my account. Spoke with cs they are unable to help me. Very much feed up with services already bank cheated in the name of rewards
    Dec 24, 2017
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 21, 2017
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4lerb) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      M
      Mamtachhetri
      from Hyderabad, Telangana
      Nov 21, 2017
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      Address: 500015

      I tried recharging my jio number but it is not yet successful. It is sitting under *approved * queue and not *successfull* queue. Checked with my bank however they advised me to check with beneficiary bank that is you, as issue is to be resolved from your side.
      Issue has not been resolved since 4 days.

      Please prioritize and advise

      Transaction id[protected]
      Date 18 nov, 2017

      Let me know if you require any details also i have attached screenshot for your reference.
      ICICI Bank customer support has been notified about the posted complaint.
      Nov 22, 2017
      Updated by Mamtachhetri
      Any update? Please prioritize.
      Nov 23, 2017
      Updated by Mamtachhetri
      ********Very Important*******
      I understand you guys loaded with lots of queries however, mine work is also getting queued due to it. Please prioritize and advise..
      I have been using my present user id of icici bank for transaction .
      All of a sudden my user has been disabled and I am not in a position
      to view my bank accounts .Since I am out of country I have no access to my registered mobile phone and I am not in a position to go personally to icici
      branch office to enquire about .
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        D
        dinesh nadipinti
        from Delhi, Delhi
        Nov 21, 2017
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        Address: 400709
        Website: icicibank.com

        Dear sir/ma'am,
        I have booked a train ticket using icici bank credit card and using icici website. And later i have cancelled a ticked but abount not credited to my account.
        If i contact with icici bank they are saying contact with merchant.

        Please help me.

        Regards,
        Dinesh n
        [protected]
        [protected]@gmail.com
        ICICI Bank customer support has been notified about the posted complaint.
        I have not received any update regarding my application status for credi card.And when i call you, i have been transferred to different teams.
        I attempted to withdraw cash from atm, ATM had no cash. I got debit message .
        Any help regarding this query.

        When shall I get the refund ??
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          C
          CBSL dharmender
          from Narwana, Haryana
          Nov 21, 2017
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          Address: Bhiwani, Haryana

          Dear sir,
          I am employee of cbsl bhiwani in recovery deptt.
          My company current account is continue running with your icici bank.
          In this account i want to deposit my company recovery cash. But your employees miss simran & mr mankeshwer
          Rejected my cash for deposit
          They are saying we do not deposit your cash. You will deposit your cash our other branch.
          We are not accept your cash but other branch teller also rejected for deposit
          I have faced this problem many time
          I have done complained about it many time but not solved till today
          Pls do needfull

          Regards,
          Dharmender sharma
          [protected]
          ICICI Bank customer support has been notified about the posted complaint.
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            P
            piyush 2011
            from Pune, Maharashtra
            Nov 21, 2017
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            Address: Pune, Maharashtra, 411021

            I haven't subscribed to my money service but still annual fee for oct-17 to sep 354 rupees got deducted. The same amount was deducted last year also from my account for the same service, and any number of calls to customer care didn't help, and i never got the amount back. Please unsubscribe me from my money service and pay back my money. Details: 17/11/2017 bil/[protected]/mm annual fee oct17- sep/
            ICICI Bank customer support has been notified about the posted complaint.
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              thomas charles
              from Bengaluru, Karnataka
              Nov 21, 2017
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              Address: Bangalore, Karnataka, 560045

              Icici bank representative has came to my company nokia networks for a credit card drive and he promised me a coral credit for joining fees of 300rs although the mentioned joining fees for coral was 1000rs. I have explicitly told him i do not want the card if the joining fees is 1000rs, but he convinced me it will be waived off. I got my credit card and the statement last week. It was showing 1180 rs. (Including gst).

              It was really unprofessional behavior. I called the representative and he promised me he will look into the issue and now he is not taking my call.

              The representative who came to my company is sandeep, i have attached his id card. He told he has talked with icici bank bommanahalli branch manager mr. Viswanath reddy, and he will correct my statement.

              Now the manager is also not responding. Icici bank, please tell me what to do? Telling lies to issue a card is very unprofessional behavior and i will not heed to this exploitation.

              Thanks.
              ICICI Bank customer support has been notified about the posted complaint.
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                S
                shanthiTakkella
                from Hyderabad, Telangana
                Nov 21, 2017
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                change of emi date

                Address: Hyderabad, Andhra Pradesh, 500081

                I have availed a personal loan in icici bank, my emi was scheduled on 5th of every month. I have been kept on asking for change in emi date as it wouldn't be possible to pay my emi on 5th of every month. Its been more than 25 days i was requesting, but no response.
                My loan number is lphyd[protected]. I was not all at happy with this. And after repeated calls, they are not even answering my call. Is this the way you guys treat customers?br...
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                P
                Purvangi Agrawal
                from Anand, Gujarat
                Nov 21, 2017
                Resolved
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                Resolved

                Address: New Delhi, Delhi

                I need action against an employee of icici bank, who had extremely rude and unacceptable behaviour towards me knowing that i am suffering from bad medical condition.

                Also even after complete discussion with the manager, about the case, legal notice is sent at my permanent address.

                Need action against that if the bank has any loyalty for its customers.
                Dec 22, 2017
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 21, 2017
                ICICI Bank Customer Care's response
                Dear Purvangi Agrawal,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ld1u) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                I have not received the loan account statement for monthly EMI cleared. I want to make balance transfer.but don't know what is the remaining amount I have to pay.

                Kindly provide Loan account statement on priority

                Thanx. & regds.,
                Sandeep Verma
                PH : +91 [protected]
                I have been charged of auto debit fee when I have already paid the fee before due date then why there is extra charge for these when I made a complaint regarding these they were unable to say anything and replied that we are sorry we cant reverse it. what this bull [censored] .
                I have a problem

                Detention from account but receiver not receive money

                It happens again and again
                Please solve my problem.
                I am facing a big problem with that
                My credit card is blocked, help me to unblock the same.
                Where shall I go or apply the request for same
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                  A
                  Arif mapara
                  from Mumbai, Maharashtra
                  Nov 21, 2017
                  Resolved
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                  Resolved

                  Hi sir,

                  Due to incorrect account number fund transferred to incorrect account through imps please chexk and resolve my issue

                  My account is with icici bank and account number is[protected]

                  I transferred 15000 rupees on from icici bank to bank of baroda

                  Transaction ref no[protected]
                  Incorrect beneficiary account no [protected]
                  Incorrect beneficiary name mohd safeek so abdul haq
                  Correct beneficiary account no [protected]
                  Correct beneficery name arif habib mapara
                  Date of transaction 29/09/2017
                  Amount of transaction 15000
                  Dec 22, 2017
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Nov 21, 2017
                  Updated by Arif mapara
                  I visited icici mahape branch many times and contacted branch manager many times but still no response from imps team of icici bank
                  Verified Support
                  Nov 21, 2017
                  ICICI Bank Customer Care's response
                  Dear Arif mapara,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Dec 21, 2017
                  Updated by Arif mapara
                  still no response from ICICI bank on this complaint
                  Dec 22, 2017
                  Updated by Arif mapara
                  still no response from ICICI bank on this complaint
                  Aug 24, 2022
                  Updated by Arif mapara
                  not yet resolved
                  Actually one of the employee called and they have taken my credentials and they activated the one assistant plan. They have debited 1399/- from my credit card
                  Kindly deactivate the plan and reprocess my money.

                  I am trying to contact them but no use ni one is responsing properly
                  I have tax saving bond of icici limited year 2001. Certificate number 171459.

                  I want my money back.

                  My e-mail Id: [protected]@yahoo.co.in
                  ICICI Bank Customer Care's response, Nov 21, 2017
                  Verified Support
                  Dear Customer,

                  We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Please tell me what transaction is this ? I did not make it and still money was deducted from my account. Please return the money or give full description why it was deducted.
                  Sir I Made double payment when I registered my nios DLED course.
                  Payment date[protected]
                  Name- Rubina Begam
                  Ref no- D[protected]
                  U-Dise no-[protected]
                  My bank INDUSLND BANK give me a no- that is [protected]
                  Plz sir re back my money 4500..
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                    S
                    Santhanam Ragu
                    from Coimbatore, Tamil Nadu
                    Nov 21, 2017
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                    Website: yahoo.com

                    Sir,
                    I am using icici username and password for transaction purpose.

                    All of a sudden i get a message that my user name has been disabled

                    For no fault of mine. I am not able to find bank's statement. My registered

                    Phone cannot receive any messages sent from india. I would like to know

                    Without knowing my period of stay outside india how did the bank

                    Disable my user name. I have also bought a travel card from icici for

                    Transaction purpose. I will be much obliged to consumers forum if they

                    Can up to sort out the problem and bring a solution.

                    With warm regards santhanam
                    ICICI Bank customer support has been notified about the posted complaint.
                    Nov 21, 2017
                    Updated by Santhanam Ragu
                    My user id has been disable by icici bank and I am not able to find account

                    statement from the bank.

                    Warm regards Santhanam
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                      S
                      Sonakshi@s
                      from Bengaluru, Karnataka
                      Nov 20, 2017
                      Resolved
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                      Resolved

                      Address: Bangalore, Karnataka, 560095

                      [protected]@icici upi — payment to jio on 20/11/2017 thru upi


                      I transacted to jio from my vpa [protected]@ybl towards 3months' data (399) for my sim no [protected] on 20th november 2017.

                      The payment was successful and my bank statement carries the same.

                      Recharge has not been done and money got debited.

                      Please check at your end and refund the same to my vpa.
                      Nov 21, 2017
                      Complaint marked as Resolved 
                      Just they called and done
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 20, 2017
                      ICICI Bank Customer Care's response
                      Dear Customer([protected]@s),

                      Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      I have a problem

                      Detention from account but receiver not receive money

                      It happens again and again
                      Please solve my problem.
                      I am facing a big problem with that
                      I have been charged of auto debit fee when I have already paid the fee before due date then why there is extra charge for these when I made a complaint regarding these they were unable to say anything and replied that we are sorry we cant reverse it. what this bull [censored] .
                      My money multiplier bond of ICICI is nearing maturity,
                      I am not able to contact the company
                      They are not able to furnish and information if I call them
                      ICICI Bank Customer Care's response, Nov 21, 2017
                      Verified Support
                      Dear Simran Jagdish,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4lc8y_aaac) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        D
                        Dr. Niketa Sonavane
                        from Mumbai, Maharashtra
                        Nov 20, 2017
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                        Address: Mumbai City, Maharashtra, 400053
                        Website: www.icicibank.com/Personal-Banking/cards/debit-card/debit-cards/merchant-services.page

                        I have purchased a swipe machine from icici bank in november 2016. Using this machine and icici merchant services has been a nightmare so far.

                        It has been more than 1 year and more than 12 complaints, but i still have no resolution. The state of problem solving at icici merchant care is absolutely pathetic.

                        The problem:

                        At the time of purchase, i had informed the sales person that i need to swipe foreign cards very often. That is the sole reason, why i am purchasing the machine. I requested him to do all the necessary documentation accordingly.

                        It is more than 1 year and still my machine does not accept foreign cards.
                        I have made the complaint many, many times. Each time the engineer visits he cannot understand the problem. He says ‘software is not updated’, ‘dcc is not updated’ or some other excuse. Every time he makes some changes to the software. And every time he says he has fixed the problem and this time the machine will accept foreign card. But when the customer swipes, the foreign cards are never accepted.

                        Another problem is that, every time the engineer makes these updates, the machine does not work properly for several days. And we have to make additional complaints for that.

                        Making complaints at ims is another task. The engineer does not visit immediately after making the complaint. It can take 2-3 days. So, 2-3 days we have no swipe facility!

                        I wish i could sue icici merchant services for the losses that have incurred to me and the sheer mental agony that i am bearing since 1 year.

                        Niketa sonavane
                        ICICI Bank customer support has been notified about the posted complaint.
                        Hi,

                        I tried drawing money from ICICI ATM, suddenly it showed system error and money debited from my Axis bank account.
                        I had got an message regarding that 254 has been transferred form sbi say me the reason of the transaction
                        UBI/[protected]/[protected]@YBI
                        I PAYED 2 TIMES FEE OF NIOS DL.ED PAY BY ICICI EZPAY payment ref [protected] igacbplzg1 4510 on

                        24/sept 2017 and 2nd payment ref [protected] igacbxhjn1 4510 on 26 sept 2017

                        plz sir refund my amount in a/c
                        Tried to deposit fee of htet through eazypay icici on[protected] amount was debited from my account but fee status shows payment pending. after waiting for 1 day i paid my fee by another card.
                        pos- [protected]
                        txn#[protected]
                        please return my money back into my account
                        Unable to do any fund transfer transactions on online banking due to system issue at ICICI bank since morning of 13-Nov-2017. No resolutions yet. CS center also unable to help.
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                          T
                          Tuhin Bairagi
                          from Bengaluru, Karnataka
                          Nov 20, 2017
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                          I have purchased 2 watches from world of titan city centre 1 kolkata on 15 aug and 20th aug with icici bank cash back offer on purchase above 10, 000 with debit/credit card from bank side but till date i have not received any cashback.

                          Please help

                          S no. Value date
                          Transaction date
                          Transaction remarks
                          Withdrawal amount (Inr)

                          13 [protected] [protected] mps/citicentre /[protected]/0 10, 370.00
                          18 [protected] [protected] mps/citicentre /[protected]/0 10, 420.00

                          Regards,
                          Tuhin
                          ICICI Bank customer support has been notified about the posted complaint.
                          Nov 24, 2017
                          Updated by Tuhin Bairagi
                          Please Update
                          Nov 24, 2017
                          Updated by Tuhin Bairagi
                          Till now no update received
                          Nov 27, 2017
                          Updated by Tuhin Bairagi
                          HI Team Please update
                          Dear Tuhin,

                          Steve here from the Customer Relations team. Always here to help!

                          Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

                          We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

                          Sincerely,

                          Steve
                          Dear Titan Team,

                          Below given contact details

                          PH-[protected]
                          [protected]@gmail.com
                          I have been charged MAB for Oct 17 and Nov 17 month for Rs. 589 & Rs. 640 without giving any prior notice. Further Bank executive reassured me that it would be Zero balance account since it would be linked to my relative bank account which has bank balance of greater amount.

                          My Account number is[protected]

                          Kindly refund the charges
                          I have been charged MAB for Oct 17 and Nov 17 month for Rs. 589 & Rs. 640 without giving any prior notice. Further Bank executive reassured me that it would be Zero balance account since it would be linked to my relative bank account which has bank balance of greater amount.

                          My Account number is[protected]

                          Kindly refund the charges
                          On 12th Nov three fradulant online transactions happened with my debit card for the total amount of INR 60829.38.. Complaint lodged but no response yet. Bank to settle this soon.
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                            piyush@black92
                            from Delhi, Delhi
                            Nov 20, 2017
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                            Address: New Delhi, Delhi
                            Website: [email protected]

                            Dear sir,

                            I have applied for a credit card online for which i have received a call for verification on 26th october 2017 and no receipt number of application reference number has been informed to me. But after then i have not received any communication from your site about the status of my application. Therefore, i requiest you to please look into the matter and please inform the status of my application. My pan no. Is bhdpg6482p.

                            Thanks and regards
                            Piyush goyal
                            ICICI Bank customer support has been notified about the posted complaint.
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                              M
                              MadanMohan Panjabi
                              from Pune, Maharashtra
                              Nov 20, 2017
                              Resolved
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                              Resolved

                              Name: m. D. Panjabi (4477 xxxx xxxx 3004)

                              I received your statement on saturday, 18/11/2017 evening for immediate payment of rs. 5, 683.07 on the captioned card.

                              He i have to advise that i have following 3 cards as on today as under:
                              1) m. D. Panjabi.. 4375 xxxx xxxx 7008
                              2) usha m. Panjabi.. 4375 xxxx xxxx 6002
                              3) usha m. Panjabi... 4375 xxxx xxxx 7107

                              And not having any card containing no. S 4477 xxxx xxxx 3004 which has been written in the statment.

                              Further i am holding icici bank credit cards since last more than 8/10 years and every time whehener i spent some thing mobile sms as well as hard copy statement comes well in time and i paid accordingly in time and never delayed for even one day,

                              Now in the instant case, since i spent rs. 4, 801/- in the month of october 2017, i have so far not received any sms nor hard copy statement for necessary payment. And all of a sudden i received this statement charging for late payment fee and other gst charges totalling to rs. 882.71 which is not correct.

                              Taking into consideration the above facts and my long track record of icici credit card dealings, i request to kindly arrange to waive rs. 882.71 towards late payment fee along with gst charges and advise me accordingly to pay rs. 4, 801/- at the earliest.

                              Thanking you and awaiting for your favourable response.

                              M. D. Panjabi.
                              Mobile no.[protected]
                              [protected]@gmail.com.
                              Dec 22, 2017
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 20, 2017
                              ICICI Bank Customer Care's response
                              Dear MadanMohan Panjabi,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                sksharma702
                                from Noida, Uttar Pradesh
                                Nov 20, 2017
                                Resolved
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                                Resolved

                                Address: New Delhi, Delhi, 110093
                                Website: customerdisputes@icicibank.

                                Hi
                                Sir this bhupender, im using credit card of icici bank. Bt two fake transaction made from my credit card. First transaction was made from card on 12 nov around 214, and second transaction was made on 20 nov without any otp pin just showing app name mobikwik. I have no idea abt who made it. So i want refund my balance which is fake transaction.
                                Dec 21, 2017
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 20, 2017
                                ICICI Bank Customer Care's response
                                Dear Bhupender,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4lb5e) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  ashuadk
                                  Nov 20, 2017
                                  Resolved
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                                  Resolved

                                  Address: 411057

                                  I have made imps transaction on 17-nov-2017 and transaction reference no. Is[protected] for 6000. But transaction timed out and got message saying status will be updated in 3 days. The amount is not credited to beneficiary bank account till now and not returned to my account as well. Can you please check asap.

                                  Please help me in this regard. The amount did not get credited to the beneficiary account neither was refunded back to my account.

                                  Regards,
                                  Ashwini kharade
                                  Dec 22, 2017
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 20, 2017
                                  ICICI Bank Customer Care's response
                                  Dear Ashwini Kharade,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4lb4n) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Pradip Laigude
                                    from Ponda, Goa
                                    Nov 20, 2017
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                                    pmay subsidy for loan account no. lbpun00003477782

                                    Address: Pune, Maharashtra, 411062
                                    Website: www.icicibank.com

                                    Dear sir,

                                    My self, pradip laigude husband of geeta biradar taken home loan from icici bank, thermax chowk branch, pune loan account no. Lbpun[protected].
                                    In the name of applicant geeta biradar & co applicant me rs.25, 82, 000/- on 29.04.2017. I sumbiteed two times pmay form till date no any subsidy amount credited on my loan account. Every time i call sale executive mahesh chaugule -[protected] the misguide me isko to...
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