ICICI Bank Complaints & Reviews

I transferred icici bank to canara bank but i transferred wrong person so how can refund my money back is there any way to get my money back to my account so help my name is manikandan k my icici account no[protected] ifsc code icic0001547 to canara bank account s radika ac[protected] ifsc code cnrb0000931 she fake me and get my money so help me to get my money back to my account

Dear Sir
I B.Rajesh Account Holder of ICICI BANK on 14/09/2017 Amount of RS 3699 has been debited with out my knowledge and concern in this regards i have done all the formalities guided by Bank and complaint number is SR[protected]. its almost two months completed till date no body is responding properly when ever i call to customer care the answer is its under process you have to wait for one more month . i request you to please look in to the issue and do needful.

First of all, there is no information that i am going to be charged for usd transaction, no call and sms. Transaction amount is returned ideally there should not be any charge but icici have charged for both reversal and actual transaction. Finally, there is no purchase but charges been added around 1000.

As icici have not notified on charges, customer don't have to pay. I am not going to pay till icici resolves this issue.

This is saurav tomar, account holder of icici.
I have been deducted for amount 7119.81 which i have no accountability
And knowledge.
This was the following test which i received :
"dear customer, purchase of inr 7, 119.81 has been made on debit card linked
To acct xx6082 on 24-nov-17. Info: vin*amazon uk p. The available balance
Is inr 90.32."

I have completed the task dictated by customer care executive, to file a dispute form in physical form with attached identity and debit card photocopy to the branch.

Case facts:

Such kind of transactions have happened to other customers also and there are various complaints on consumer forum which show ignorance of icici and state that those consumers are unsatisfied. (Photo evidence attached)
Particular to my case the transaction amounts to 7119.81 and is been to merchant amazon uk p which state it as amazon prime uk, since the transaction is done in uk region and user my involvement is null.

I hope that my case won't be mistreated and amount will be back to put my faith and loyalty back in icici banking institution.
Kindly look sharp through this matter.
Thank you

Dear sir / madam,

This is regarding the complaint on the below mentioned phone number where they had cheated me over the call by providing some incorrect information that they are calling from icici bank and debiting around rs. 8600/- from my icici bank account on 25-oct-2016. The transaction showed in my sms as credited to am2pmshoppe.com. I am not sure if this number is from this shop number or from some other fraud numbers. Request your help in getting my money back.

Fraud phone number : +91-[protected] (They are still reachable and attend the phone and give some reasons but when they hear some male voice to enquire on this unauthorized transaction, they go on mute or disconnect)

Please acknowledge this mail and let me know if you need any further information.

Thanks,
Hema

Yesterday nov 23rd rs.588 have been deducted from my account without i making any
Transaction. I found it has happend due to "dcardfee5270nov17-oct188+gst".
As i have not made any payment anywhere i would like the amount to be refunded to my account.
Could you please please please help me get the amount refunded or is there any way i can get my money back?
I would also like to know the reason behind it to ensure this doesn't repeat again.

IT IS ALREADY 14 MONTHS POST MY SEPARATION IT YOUR ESTEEMED ORGANISATION ALL MY EFFORTS TILL NOW IN GETTING PROVIDENT FUND IS WASTED I AM CURRENTLY UNEMPLOYED AND REQUEST YOU TO RELEASE BE AMOUNT IMMINENTLY.

I am currently unemployed and waiting for my PF settlement due to severe financial trouble. Hope you understand my situation and help in a faster process. An early settlement is appreciated.
M.B.SRINIVASARAO
UAN No.[protected].
EMP ID.C.39614.
KDMAL[protected].

Dear team,
I have a/c[protected] with icici bank i have transferred rs 50000/- using imps on 22th november 2017 at arount 4.50pm to hdfc bank a/c:[protected] devraj. The imps ref no[protected]. Amount debited from a/c but not yet credited to beneficiary account. I got message that it timed out transaction status will be updated by beneficiary bank in 3 working days today its 24th november 2017 but still amount not refunded not credited to the beneficiary bank please look into this issue and resolve it as soon as possible

From: viral rana
[protected]

I received a mail from icici bank privilege banking department regarding the offer for buying killer watch at rs 349. It was said that the watch will be delivered in 28 working days. But no tracking id has been generated yet. I placed the order on 2nd november, still no tracking id generated. I would like to file a complaint against icici bank and killer jeans for giving such false offers and cheating the customers. It is very bad and this should be checked and controlled by the senior management in icici.
I want the watch to be delivered, else the money should be refunded.
My order id is 215970 and order date is[protected]

Dear sir,

When i was used my atm on dated 09.10.17 time was 10:47 am in obc bank ratan market opposite amber cinema modinagar ghaziabad. Up 201204 i have withdrawal 10000 rupees but fund is not received but it is debit in my account. I have complaint for that at customer care of icici he given me request no. Sr[protected] & time taken for 7 days but they did not given any positive answer & they closed the request. Then i have again registered other request but it was also closed by customer care (Sr[protected] & again registered other complaint sr[protected] but closed
Yesterday i have also registered other complaint in branch, but branch is not giving relevant answer.
For further you can cc tv footage
So i have humble request to you please do the needful & solve my problem.

All service requiste no.
Sr[protected]
Sr[protected]
Sr[protected]
Sr[protected]
Sr[protected]
Sr[protected],
Sr[protected]
Sr[protected]

Iam a new user of icici bank account. I had a very bad experience in opening an new account. However, iam lodging a complaint regarding expression debit card which was dispached and delivered to me without any request raised from my end. Iam not sure who initiated this request from bank end. Also, there is no notification messages delivered to mobile when ever any amount debited from my account. Around 800 rs is been deducted from my account. I need an explanation regarding bank statement and refund the amount back to the account. Please consider this complaint as matter of important and refund the money debited as a kindly request. You may call me if any further clarification required.

Dear sir

I'm dhaya my account no 86☆☆☆☆☆867last 6 years using in chennai adyar branch icici bank.. Im loss my card pl block my card. I'm attach my account no and mobile no [protected]

I'm dhaya my account no 86☆☆☆☆☆867last 6 years using in chennai adyar branch icici bank.. Im loss my card pl block my card. I'm attach my account no and mobile no 7358360

Im travel in bus that time theft my cards please kindly block my card.. My account is adyar brancbranch

Thank you

Dhaya

[protected]

I hari shankar ([protected]) taken EDC service from icici bank & my MID-[protected]- TID[protected] & the transaction of RS-75000/-on[protected] bank not given the payment till now they had hold the customer amount for more than 20 days
I had called and mailed many times but the resolution had not come yet i feel i am painalise from this event and behavior of the bank.

when i was called on customer care they asked to mail on below id
[protected]@firstdata.com
[protected]@icicibank.com, [protected]@icicims.com

more than 10 times i had replied on mail and sent the required document

now customer amount detected from his bank but we are still waiting the payment.

Dear ICICI, i again request you please sort this issue immediately otherwise i will let this case forward to Police dept as i was really fed up of ICICI response please find the below conversion had happened with care team

Hi, please refund the customer amount on urgent, you bank is not able to transfer the amount after 16 days . I asoect from you to reply this within TAT

On 14 Nov 2017 8:34 pm, "bindu shankar" wrote:
Hi,

I am still not satisfied with your support and answers that you may hold the money for 135 days . I was chasing from last 14 days and answering your each mail only accepting that you will give us the solutio n and expect the amount get credit to my account
as customer is also follow up with me same amount is already debit to his account .

This sort of behaviour and approach that icici is creating for me is really pathetic and feel that I m painalise from this event .

If I had shared all set all documents then why bank has authorized to hold the payment . Please get this resolution by one or two day otherwise I will complain an FIR raising that in future problem will not raise for any other merchant. Can you also please share the method that customer will also back the money on their account . If you still have doubt on your theory. Again speaking this sort of behaviour not acceptable at all & also would not tent to encourage customer of this kind services and support

Hope you will think on your side and get the resolution on before 24 hours.

On 13 Nov 2017 2:00 pm, "fraudhelpdesk" wrote:
Dear Merchant,

Thanks for sharing the documents.

We found that the transactions process at your end is related to high NDX period for the services, hence we decided your payment will be on hold till completion of charge back period i.e. 135 days.

Based on our investigation findings held payment is kept on held and we have decided to held payment until completion of dispute or chargeback period 135 days(from date of transaction or date of service/product delivery).

At the end of the chargeback period, on a decision will be made whether the amount held can be returned to you after adjusting any applicable charges, fees, fines or debts payable by you to us. This will however be subject to any chargeback requests we receive against the said suspicious transactions.

Thanks and Regards

Credit Risk Management

ICICI Merchant Services

Email: [protected]@firstdata.com.au

Toll free:[protected]


From: bindu shankar [mailto:[protected]@gmail.com]
Sent: Saturday, November 11, 2017 10:22 PM
To: Merchantcare
Cc: fraudhelpdesk
Subject: Re: CaseId[protected]: Nihaar Beauty Salon TID 88153188 & MID 75810230

Dear Sir/Madam,

Greetings of the day

Already shere all details & all doc.
This emails id
[protected]@firstdata.com.au
[protected]@firstdata.com, [protected]@icicms.com

MID 88153188 & TID 75810230
Eleven days left but not credit my account amount

Thanks & Regards

BINDU SHANKAR [protected] / [protected]
NIHAAR BEAUTY SALON

I have applied for credit card no application status updated on online executive was not picking the call didn't even know approve or rejected please let me know status application number is s[protected] and registered number [protected] date of birth is[protected], please help me with the status called many times for the status customer care but no response.

Hello,

My atm card has been blocked from 11th of november 2017 by just dropping a simple message stating that due to some security purposes.

My registered mob. No [protected] is now no more registered. Customer care is asking to call me from the registered mob. No, but my registered mob no [protected] is no more registered.

Please do some supportive action and provide me or unblock my atm card.

My icici account no is[protected]
Branch - financial district, hyderabad

With regards
Praveen chandra jha
[protected] / [protected]

I do not have a demat account with icici bank. Charges are deducted from my account. Dmc/in[protected] dp chgs till sep-17. This is the reference number. Please look into this. It has been happening since two three months.

Let me know, will these charges will be reverted to my account or not. From three four months i am facing this issue. Please contact me on [protected]@gmail.com

My name is mr. Mithun khairwar and my account no.[protected] in icici bank new panvel branch i need loose cheque urgent for home loan and i personally visited to icici bank new panvel branch for loose form last one week but executive did not respond to me. Today also i visited to branch but she take one hours thirty minutes time i ask question to executive what about loose cheque she said i raised cheque book request in system you will get cheque book after two days. I am very frustrated my feedback is icici bank service is very worst service.

I filed a dispute on november 1st for 2 unknown transactions made on my card for amount of 2099. My card was blocked immediately by the representative and i was lied by the rep that i would get the new card in 24 hrs if i visit the nearest branch. Which was not the case when i reached the branch. I was told by the onsite agent that there nothing called as 24hrs debit card and i have to wait for 5days. I struggled to meet ends for 5 days till my new card arrived as all my money is usually in bank. While your so called investigating team was investigating the fraudulent charge. I got a text from icici after 15days that the dispute was declined. I immediately called the bank and once again i was lied to. The rep asked me to visit the branch for reversal. Which was again not the case. I called number of times and every time i was given different reasons and excuses why the dispute was declined. I again called today and spoke to 2 inefficient customer service officers who kept on blabbering same thing upon asking any questions. Upon asking why was the charge made what's the supporting document submitted by the merchant to have the dispute closed in his favour your negligent team had no response and ms. Shobha kept on telling me she understands my concern. Well if she understands my concern why was the solution not provided. I need a senior officer contact me asap for further details. This is completely unacceptable. My entire family and my friends circle has their accounts with icici. I will have to reconsider that because i don't feel icici is the safest bank anymore. They are all in support of the fraud people. They don't care about customers hard earned money.

Hi team,

I have recently given a cheque and that was returned due to insufficient fund, i have received that message at 12.38pm on 21st november, i had enough money in my account at 12.36pm and i have that evidence sent as message.

So while sending message that i had insufficient fund in my account it was a false statement

I need refund for the return charges and in future i need someone to call me if there is no enough fund before rejecting it. I am not here to provide cheque to be bounced. I am your customer for more than 5 years as corporate salary account and this is the first time its happening.

I was at the branch during the incident and there is no one to make me a favour and they refused me like anything and not treated me like their customer, i am now thinking that to remain in the icici or not due to this.

Thanks,
Jagan.
[protected]

I have a savings account at icici bank for the past 15 months, and i have lost my atm two days back. I went to the icici bank branch at infosys hinjewadi phase 2, pune to get my atm blocked and to request for a new atm on 23 november 2017 (Around 11 am). I went to one of the counters where two girls were sitting. I asked them to block my atm and to issue me a new one in a very polite manner, in-spite of helping me they told me in a very sarcastic way to call customer care. They were unwilling to help me offline. Their behavior was far far away from welcoming and tone was quite taunting. Please let me know if this is the way to behave with your customers or this is what icici believes in. Why cannot i get my work done at bank branch instead of doing it online?? Is icici staff there only to mock customers or to helpthem. This is a very common issue but icici's response was pathetic.