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ICICI Bank Complaints & Reviews

3.3
Updated: Mar 18, 2026
Complaints 23775
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ICICI Bank reviews & complaints page 641

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N
Nagendra Mutyalapati
from Hyderabad, Telangana
Nov 13, 2017
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Address: Hyderabad, Andhra Pradesh, 500058

On 10th november 2017 at 2038 pm. I did recharge to jio no. [protected] using my jio app using samsung pay mini upi id. Powered by axix bank. Unfortunately my money rs. 149 got deducted and transferred to [protected]@icici with upi reference no.[protected] and transaction failed. I contacted both jio and axix bank customer care service they told me that its the mistake of [protected]@icici's. Please do refund the amount ₹149. And take necessary action against the [protected]@icici.
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    S
    Sanjay Saroj
    from Navi Mumbai, Maharashtra
    Nov 13, 2017
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    Address: 313001

    I tried recharging my jio account for rs459 on[protected] using upi transaction. The amount was requested by [protected]@icici. The amount got debited but i did not received the recharge. It has been 3 days and i haven't received the refunded amount as well.
    Icici is a trusted bank and we don't expect this fraudulent activities from it so please look into the matter as soon as possible.

    Reference no:[protected]
    ICICI Bank customer support has been notified about the posted complaint.
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      S
      Sandeep Hiremath
      from Bengaluru, Karnataka
      Nov 13, 2017
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      Address: Bangalore, Karnataka, 560050
      Website: icicibank.com

      I have received calls from icici bank credit card department many times, approaching for credit card. I finally decided go get a credit card. Executive came and collected all my documents like salary slips aadhaar card copy pan card copy etc.

      But after collecting the documents there is no response from the bank end. No confirmation, no intimation of the credit card application status. Even i cannot track application status online.

      I received 1 message saying your credit card is approved, you will receive it in so and so working days.

      I received another message saying your credit card is not approved please apply after 6 months!!!

      Note: someone called saying they are from icici bank and they want pan card soft copy as it is not clear in the documents submitted with the application form. And there email address is "[protected]@gmail.com"
      ICICI Bank customer support has been notified about the posted complaint.
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        S
        sudhirsap07
        from Noida, Uttar Pradesh
        Nov 13, 2017
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        utr not generated

        Address: New Delhi, Delhi, 110075

        Dear banker,

        I did the neft transfer for 173500. 00 inr from icici to estamping fee. I have the transaction reference no but didn't get the utr no.

        I visited to nearest icici bank and they denied that we only generate utr for rtgs payment not for any online neft payment.

        Can you suggest, is it true? As by the way take were talking i didn't feel thay know it well.
        Thanks,

        Sudhir...
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        A
        Ajay Puvar
        from Ahmedabad, Gujarat
        Nov 13, 2017
        Resolved
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        Resolved

        Address: 380058

        Icici credit card executive ahemdabad zone collect the documents on fraud commitment i. E life time card will be issued and 2500 rs amazone voucher will come along with card at the time of receiving card is chargeable and amazone voucher was fraud commitment and for clarity both executive not answer properly and behave badly. My documents was misused by icici credit card executive.
        Dec 14, 2017
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 13, 2017
        ICICI Bank Customer Care's response
        Dear Ajay Puvar,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4krc0) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Please i request you... refund my amount to my account...transaction no.:- [protected]
        I toook a personal loan of 1.5 lacks my loan account number is:LPBNG[protected].
        Till now i did not got any statement or any update on my loan
        .I went to near by branch but no one is giving any update or statement copy of the loan.
        Wrong name are carring from account opening without any proof regarding name as mention in account.
        Now they are not ready to change the account name mention in proof
        I have paid the all dues of personal loan few months ago, but no NOC reached my address.My loan A/C no is LPBER[protected].Please send me the same.
        On 24 oct 2017, I have tried a bill payment on Airtel (Rs. 772) and my amount has been deducted from my account but Paymen not received by airtel. Please credit back my amount to my account.

        REsolve my issu soon...
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          R
          rajniru15
          from Tral, Jammu and Kashmir
          Nov 12, 2017
          Resolved
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          Resolved

          Address: Jammu, Jammu and Kashmir, 180001

          Sir, i rajesh meena has a credit card of icici bank but some reasons i could not pay the credit card payment. And my registered mobile no in application of credit of your bank is not available in present. So i cannot contact to credit card collection department and i work in jammu and kashmir. There is no collection branch so i request you to please settle my dues and contact me on my mobile no [protected] and my credit card no is [protected]. Please contact me so i can settle the dues.
          Dec 14, 2017
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 13, 2017
          ICICI Bank Customer Care's response
          Dear Rajesh Meena,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          I received two 500 fake notes from icici atm vivekanand nagar kukatpally hyderabad.today 12 nov. 2017 around 9am. how could i complain this matter and how could i exchange this notes in icici bank. customercare no. [protected] is not working at this time. plz let me know. and solve this quickly.
          ICICI Bank Customer Care's response, Nov 13, 2017
          Verified Support
          Dear Raja Brahmesh,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4kqlt_aaaa) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          My name is RAMDAS PANDIT my father had purchased this DDB ... Please helpe how to claim it so that it would be very useful.n helpful Certificate no 30698 my email Id is [protected]@gmail.com
          ICICI Bank Customer Care's response, Nov 13, 2017
          Verified Support
          Dear Ramdas PANDIT,

          Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Application #A[protected].
          Can I have the status...
          ICICI Bank Customer Care's response, Nov 13, 2017
          Verified Support
          Dear Shivkumar Varma,

          We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4kqlt_aaac) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Hi,
          From my account, there was an deduction on dated 27/10/2017 of INR 25.00 & IGST INR 4.50 seven times, total inr 206.50 without any reason...it was described in the statement as ATMDEC CHG. Please do resolve it.

          My Acount Number Details below;

          Mohammad Imran Ali
          A/c[protected]
          ICICI Bank Customer Care's response, Nov 13, 2017
          Verified Support
          Dear Mohammad Imran Ali,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Hi,
          hope you are doing well.

          from past 3 years am using credit card with proper payments limit is 31k requesting to increase my limit.
          ICICI Bank Customer Care's response, Nov 13, 2017
          Verified Support
          Dear Customer(sayyadkhajam),

          We request you to contact our customer care to enhance your credit card limit.

          Regards,
          ICICI Bank Customer Service Team
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            A
            Akash Saluja
            Nov 12, 2017
            Resolved
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            Resolved

            Website: icicibank.com

            I have a forex card issued by icicibank, i used the same in belgium twice and transaction declined both the times. Vendor mcdonals, told me later that they had some issues with their machine and normally amount gets credited back within 3-7 days. But now its more than 25 days and amount still shown in my statement as unsetteled transactionamount. Could you please help me getting it credited back to my card?
            Dec 14, 2017
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 13, 2017
            ICICI Bank Customer Care's response
            Dear Akash Saluja,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4kqkx) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Hello there,
            I have icici debit card (Visa card).

            During online transactions, I put wrong OTP so my card has been blocked for online transactions.

            Please let me know the process to unblock the card for online transactions.

            Regards,
            Anuraag
            ICICI Bank Customer Care's response, Nov 13, 2017
            Verified Support
            Dear Anuraag Godse,

            We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4kqkx_aaaa) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Satya Avi
              Nov 12, 2017
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              Address: Visakhapatnam, Andhra Pradesh

              Dear icici.

              Good afternoon

              I'm sai satya holding savings account of[protected].
              As presently i'm at kaulalumpur and suddenly seen as transaction happened without my notice as well without asking any otp pin. And my phone is not reachable and i will be back in 2 days and reach you

              Requesting you to check and kindly credit my amount which been debited.

              Thanking you

              Sai satya kumar a
              [protected]
              — forwarded message —
              From: "alert @ icicibank.com"
              Date: nov 12, 2017 15:05
              Subject: transaction alert for your icici bank debit card
              To:
              Cc:

              Dear customer,

              Greetings from icici bank.

              A purchase of inr 2, 420.50 has been made using your debit card linked to icici bank account xx2634 on 13-nov-17. Info: vir*twh-tai wan.

              The available balance in your account is inr 2, 645.26.

              In case you have not made this transaction, please call our customer care.

              Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

              Looking forward to more opportunities to be of service to you.

              Sincerely,

              Customer service team
              Icici bank limited

              This is an auto generated e-mail. Please do not reply.
              ICICI Bank customer support has been notified about the posted complaint.
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                D
                Dilip Kumar arora
                from Vasai-Virar, Maharashtra
                Nov 12, 2017
                Resolved
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                Resolved

                Dear sirs,

                Kindly clarify the trca charges apr jun 17 has been debited to our current account no.[protected] as mentioned below debited to our account.

                6/11/2017 rs. 102.77
                13/11/2017 rs. 500.00
                13/11/2017 rs. 500.00

                For
                Adrs cosmetics
                G-3, washington plaza, dispensary road,
                Off s. V. Road,
                Goregaon west
                Mumbai 400 062

                Email:[protected]@adrscosmetics.com
                Dec 13, 2017
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 12, 2017
                ICICI Bank Customer Care's response
                Dear Dilip Kumar Arora,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Dear sirs,

                Kindly clarify the trca charges March 31 has been debited to our current account no.[protected] as mentioned below debited to our account.
                Dear sirs,

                Kindly clarify the trca charges apr jun 17 has been debited to our current account no.[protected] as mentioned below debited to our account.
                Please noted refund our money company account 1777 rupees.

                Other wise post reviews daily you got it
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                  J
                  jainendramaverick
                  from Jamshedpur, Jharkhand
                  Nov 12, 2017
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                  Address: Mumbai City, Maharashtra, 812002
                  Website: www.icicibank.co.in

                  I have taken this matter to icici head service quality but they kept on their stand.
                  This is the fraud taking place in icici bank and in near future i will never keep single penny in this fraud bank. And nor do i suggest anyone to be in this bank.
                  My icici a/c is[protected] and icici direct a/c. Is 50883647. I opened this account in patna in the year 2009 (Not sure) by an agent of the bank and he took tacitly sign me to have mab of rs.10000 without giving any information about it. As i had gone through fraud through their official cheated me outside and my account was dormant in last 3 yrs. I got a call from mumbai branch to update kyc last year and accordingly visited the bhagalpur branch where i am working. While submitting the paper no official told me about debit balance and have to maintain mab. Later found my kyc updated from kahalgaon branch at least 45 km from bhagalpur. This year i got a call from icici direct rm madhuri suprabha to start afresh trading and i started trading unwillingly. The moment i deposited one and half lakh they debited rs.26000 from my account citing the reason of mab penalty. I enquired abt it that no such information mailed to me or done correspondence. They said that they had done to this old address and also about mail which they claim at that i had no email which agent had created. I requested them that this is the fraud and at least you should informed me about it. The whole branch started blaming me and said that 3 reversal has taken place from rm level and rest could be taken from branch head level. I approached branch manager of bhagalpur ashisha kumar where i transferred my account to have patience and show me of my business with the bank. He was teaching me business rule and said after 3 months he would be able to reverse 3 charges and even if possible 3 could be taken. Almost 36 mab penalty had taken place and still i am visiting the branch to get relief as icici top official and ombudsman had rejected my stand and safeguarding the bank employee. I have also cited that sbi has taken back mab penalty charge and i was having more than than 25 thousand shares in icici direct but they said icici direct is not their part. I approached the demat section to delink my account and they took the request and provided me sr no and furthter after one week said that this can't be possible. And instruct me to get the dues cleared from icici bank. This lady suprabha had given so much pain in my life that i will never trust any woman which the bank uses to trap the customer.
                  I am still visiting the branch but can my mab penalty reversal be possible.
                  Rgd
                  Jainendra kumar
                  [protected]
                  ICICI Bank customer support has been notified about the posted complaint.
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                    M
                    Moin Rajput
                    from Noida, Uttar Pradesh
                    Nov 11, 2017
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                    Address: New Delhi, Delhi, 110051
                    Website: Imobile

                    Dear sir/mam

                    Today I was transferring fund to my friend account but by mistake transfer to unknown person please reverse to fund in my icici bank account..
                    And also I had call to unknown person but her says to that I will not refund that amount..
                    And then I went to bank but bank was close because today Saturday because I went to bank at 4pm
                    So bank was close and I requested to u please reverse this fund in my icici bank account... Account details given below
                    Thanks & regards
                    Mohd moin

                    My account details
                    Name .. mohd moin
                    A/c no..[protected]

                    Unknown person account
                    Date 11/11/2017
                    [protected]
                    Reference no...[protected]
                    ICICI Bank customer support has been notified about the posted complaint.
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                      A
                      anilpolepally
                      from Hyderabad, Telangana
                      Nov 11, 2017
                      Resolved
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                      Resolved

                      icici bank credit card auto debit return fee

                      Address: Hyderabad, Andhra Pradesh, 500038

                      Hi

                      I have a icici credit card from past two years, i have auto debit functionality to my card

                      1. My bill generated on 23rd oct 2017 and the due amount is rs 24366, due date is 10th nov 2017
                      2. I have paid rs 10, 630 (4372 + 6258) on 02nd nov 2017
                      3. As on 10th nov my account balance is inr 16, 367
                      4. Icici charged me rs 575.04 for auto debit return fee on 10th nov 2017

                      My...
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                      B
                      Bharat Anap
                      from Parasia, Madhya Pradesh
                      Nov 11, 2017
                      Resolved
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                      Resolved

                      Address: Pune, Maharashtra, 411033
                      Website: Reverse the my Ammaunt

                      Dear sir

                      As i am bharat anap from pune as deposited the money to a wrong account holder he name is unknown and his icici account number is[protected] & ifsc code is icic0000508 instud of depositing [protected] (Bank of maharashtra) bharat anap. & this transaction utr no is mahb[protected] & amount transact is 46000/- rs.

                      Can you give me contact details of his please.

                      My number of contact is [protected]
                      Dec 12, 2017
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 11, 2017
                      ICICI Bank Customer Care's response
                      Dear Bharat Anap,

                      We have made a note of your concern. Our official will get in touch with you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        P
                        Prasanth elavarasan
                        from Chennai, Tamil Nadu
                        Nov 11, 2017
                        Resolved
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                        Resolved

                        I have did recharge of my jio number [protected] from phonepe upi account to [protected]@icici, amount got debited from my account but my recharge was not sucessful, i tried contacting jio and phone they both are not reponding, im not able to contact icici vpa there is no call/email given. The never bothered to respond, please look into the matter and solve as soon as possible
                        Dec 13, 2017
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 11, 2017
                        ICICI Bank Customer Care's response
                        Dear Prasanth,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4kous) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          Prerana Chinnu
                          from Chennai, Tamil Nadu
                          Nov 11, 2017
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                          Recharged jio number through phone pe app using upi. Amount debited from account but recharge for the money has not been made. I request refund from whatever [protected]@icici is because the app says transaction successful and the jio customer care says they haven't received the payment. And you people are asking me for a complaint which is of at least 350words? I want my number recharged or my refund. I don't even know if you guys would look into this or even care to reply.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Sir/Madam,

                          I have done recharge in my Jio app through UPI
                          of RS. 399, but recharge is not done and amount is deducted from my account and credited to VPA [protected]@icici UPI Ref no.[protected].

                          Please refund my amount as soon as possible .

                          Thank you
                          ajit ( Mo. No. [protected] )
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                            A
                            Amaran MK
                            from Nattam, Tamil Nadu
                            Nov 11, 2017
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                            Address: 600073

                            I applied a credit card on 16th oct submitted all the documents as requested later on i didn't received any update on that i thought my request has not been processed. But yesterday (10th nov) received a pin for the credit card, i have a fear on someone has misusing my credit card i tried to contact customer care but i couldn't reach them i written a mail to the head no reply from them

                            K gangaiamaran
                            ICICI Bank customer support has been notified about the posted complaint.
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                              P
                              priyabratamondal
                              from Agra, Uttar Pradesh
                              Nov 11, 2017
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                              Address: Agra, Uttar Pradesh, 282006

                              Dear sir/madam
                              With respect i priyabrata mondal having a salary account in icici bank motikhavdi2, jamnagar branch. My a/c[protected] was debit freezed by bank since two years ago. When i was working in simplex infractures imied jamnagar in month of jan-2016, then after i left that job and joined somewhere else, i didn’t have any transactions with same a/c number so my a/c has been freezed, that time i have some surplus amount in icici bank, soon after that i had contacted agra uttar pradesh icici bank for re-activation of my account, i had provided all kyc documents i. E., address proof, identity proof needed to remove freeze from my icici account, to agra uttar pradesh but even after a period of 6 weeks no more progress has been observed, i had called more than 20 times to customer care icici bank agra sanjay palace icici branch but all the time they were not responding to me. I have been trying from last two month to get back my money from my icici account no.[protected], so please i want unfreeze my salary account.
                              Thanks
                              Regards
                              Priyabrata
                              ICICI Bank customer support has been notified about the posted complaint.
                              Nov 11, 2017
                              Updated by priyabratamondal
                              please nfreeze my account
                              Dear Sir,
                              I am the account holder of this bank, as detailed below
                              Name: Isha Nishant Age
                              Acc. No.: B[protected]
                              Branch: Shriram tower, Nagpur

                              On the transfer of funds, I am receiving a message, "account blocked/frozen".
                              I would like to know the reason behind.
                              On calling to customer care, I am told to go to the nearby branch. Whereas, I am not in India and hence I have updated my international number for my account.
                              I could not find the branch contact number to get answered for my issue.
                              I would like to know, why is it blocked and what can be done further.
                              Isha
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                                S
                                saradha sankari
                                from Chennai, Tamil Nadu
                                Nov 11, 2017
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                                Address: Coimbatore, Tamil Nadu, 641006

                                Dear sir / madam,

                                This is in regards to online fund transfer from my savings a/c no.[protected] mistakenly transferd into kvb a/c. [protected].

                                Request you to please revers the transaction to my icici savings a/c no.[protected]

                                Transaction is : [protected]
                                Dated: 11/01/2017

                                Name: saradha sankari
                                Savings a/c no.:[protected]
                                Branch: coimbatore ram nagar branch
                                Contact no : [protected]
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  S
                                  Sansannn
                                  from Jayamkondacholapuram, Tamil Nadu
                                  Nov 11, 2017
                                  Resolved
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                                  Resolved

                                  Address: 600053

                                  Today morning on 11/11/17 i used indusind bank for transaction at 4:05 am, the money 4000rs got deducted from my account but i didn't receive any money, again to recheck i used the atm to take 100rs but that amount is also deducted and i didn't get any money, totally i got 4100rs deducted but i didn't get the money, mine is icici debit card, debit card no is[protected]
                                  Dec 12, 2017
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 11, 2017
                                  ICICI Bank Customer Care's response
                                  Dear Customer, (Sansannn)

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4knxy) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    A
                                    adgm
                                    from Bhubaneshwar, Odisha
                                    Nov 11, 2017
                                    Resolved
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                                    Resolved

                                    Address: Kolkata, West Bengal

                                    Dear sir,
                                    I am Ajit Kumar Maity. I have invested on two icici money multiplier bonds on 03.03.1999.
                                    Bondholder number: 5081-449; certificate no - 25439
                                    Distinctive no:[protected]
                                    Face value of rs. 4000/-
                                    I did not yet receive any instruction regarding redemption of this bond. I don't find any place to surrender my bonds and get back my money.
                                    I therefore request you to help me in this regard so that I can get back my money at the earliest.
                                    Please send all the details at my present address: Flat no 2F, Balaji Saffron, 45 Sarsuna Main Road, Kolkata 700061,
                                    email: [protected]@gmail.com, [protected]@yahoo.co.in
                                    Dec 12, 2017
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 11, 2017
                                    ICICI Bank Customer Care's response
                                    Dear Customer, (adgm)

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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