ICICI Bank Complaints & Reviews

Address: Bangalore, Karnataka, 560095

[protected]@icici upi — payment to jio on 20/11/2017 thru upi

I transacted to jio from my vpa [protected]@ybl towards 3months' data (399) for my sim no [protected] on 20th november 2017.

The payment was successful and my bank statement carries the same.

Recharge has not been done and money got debited.

Please check at your end and refund the same to my vpa.

Nov 21, 2017

Complaint marked as Resolved

Just they called and done

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

ICICI Bank Customer Care's response Dear Customer([protected]@s),

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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P

pooja moukhede

from Jabalpur, Madhya Pradesh

Nov 21, 2017

I have a problem

Detention from account but receiver not receive money

It happens again and again
Please solve my problem.
I am facing a big problem with that

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Z

Zephyr Neve

from Mumbai, Maharashtra

Nov 21, 2017

I have been charged of auto debit fee when I have already paid the fee before due date then why there is extra charge for these when I made a complaint regarding these they were unable to say anything and replied that we are sorry we cant reverse it. what this bull [censored] .

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S

Simran Jagdish

from Chennai, Tamil Nadu

Nov 21, 2017

My money multiplier bond of ICICI is nearing maturity,
I am not able to contact the company
They are not able to furnish and information if I call them

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ICICI Bank Customer Care's response, Nov 21, 2017

Verified Support

Dear Simran Jagdish,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4lc8y_aaac) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Mumbai City, Maharashtra, 400053

Website: www.icicibank.com/Personal-Banking/cards/debit-card/debit-cards/merchant-services.page

I have purchased a swipe machine from icici bank in november 2016. Using this machine and icici merchant services has been a nightmare so far.

It has been more than 1 year and more than 12 complaints, but i still have no resolution. The state of problem solving at icici merchant care is absolutely pathetic.

The problem:

At the time of purchase, i had informed the sales person that i need to swipe foreign cards very often. That is the sole reason, why i am purchasing the machine. I requested him to do all the necessary documentation accordingly.

It is more than 1 year and still my machine does not accept foreign cards.
I have made the complaint many, many times. Each time the engineer visits he cannot understand the problem. He says ‘software is not updated’, ‘dcc is not updated’ or some other excuse. Every time he makes some changes to the software. And every time he says he has fixed the problem and this time the machine will accept foreign card. But when the customer swipes, the foreign cards are never accepted.

Another problem is that, every time the engineer makes these updates, the machine does not work properly for several days. And we have to make additional complaints for that.

Making complaints at ims is another task. The engineer does not visit immediately after making the complaint. It can take 2-3 days. So, 2-3 days we have no swipe facility!

I wish i could sue icici merchant services for the losses that have incurred to me and the sheer mental agony that i am bearing since 1 year.

Niketa sonavane

ICICI Bank customer support has been notified about the posted complaint.

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C

Chitra Choti Hiremath

from Mumbai, Maharashtra

Nov 21, 2017

Hi,

I tried drawing money from ICICI ATM, suddenly it showed system error and money debited from my Axis bank account.

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M

Mohanakash

from Hosur, Tamil Nadu

Nov 21, 2017

I had got an message regarding that 254 has been transferred form sbi say me the reason of the transaction
UBI/[protected]/[protected]@YBI

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S

s.anwer

from Lala, Assam

Nov 21, 2017

I PAYED 2 TIMES FEE OF NIOS DL.ED PAY BY ICICI EZPAY payment ref [protected] igacbplzg1 4510 on

24/sept 2017 and 2nd payment ref [protected] igacbxhjn1 4510 on 26 sept 2017

plz sir refund my amount in a/c

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P

Prateek Maan

from Delhi, Delhi

Nov 21, 2017

Tried to deposit fee of htet through eazypay icici on[protected] amount was debited from my account but fee status shows payment pending. after waiting for 1 day i paid my fee by another card.
pos- [protected]
txn#[protected]
please return my money back into my account

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T

Teecee16

from New Delhi, Delhi

Nov 21, 2017

Unable to do any fund transfer transactions on online banking due to system issue at ICICI bank since morning of 13-Nov-2017. No resolutions yet. CS center also unable to help.

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I have purchased 2 watches from world of titan city centre 1 kolkata on 15 aug and 20th aug with icici bank cash back offer on purchase above 10, 000 with debit/credit card from bank side but till date i have not received any cashback.

Please help

S no. Value date
Transaction date
Transaction remarks
Withdrawal amount (Inr)

13 [protected] [protected] mps/citicentre /[protected]/0 10, 370.00
18 [protected] [protected] mps/citicentre /[protected]/0 10, 420.00

Regards,
Tuhin

ICICI Bank customer support has been notified about the posted complaint.

Nov 24, 2017

Updated by Tuhin Bairagi Please Update

Nov 24, 2017

Updated by Tuhin Bairagi Till now no update received

Nov 27, 2017

Updated by Tuhin Bairagi HI Team Please update

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Titan Company Customer Care

from Pune, Maharashtra

Nov 20, 2017

Dear Tuhin,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

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T

Tuhin Bairagi

from Bengaluru, Karnataka

Nov 20, 2017

Dear Titan Team,

Below given contact details

PH-[protected]
[protected]@gmail.com

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B

Bhagyesh Ravange

from Mumbai, Maharashtra

Nov 21, 2017

I have been charged MAB for Oct 17 and Nov 17 month for Rs. 589 & Rs. 640 without giving any prior notice. Further Bank executive reassured me that it would be Zero balance account since it would be linked to my relative bank account which has bank balance of greater amount.

My Account number is[protected]

Kindly refund the charges

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B

Bhagyesh Ravange

from Mumbai, Maharashtra

Nov 21, 2017

I have been charged MAB for Oct 17 and Nov 17 month for Rs. 589 & Rs. 640 without giving any prior notice. Further Bank executive reassured me that it would be Zero balance account since it would be linked to my relative bank account which has bank balance of greater amount.

My Account number is[protected]

Kindly refund the charges

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V

veera51

Nov 21, 2017

On 12th Nov three fradulant online transactions happened with my debit card for the total amount of INR 60829.38.. Complaint lodged but no response yet. Bank to settle this soon.

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Address: New Delhi, Delhi

Website: [email protected]

Dear sir,

I have applied for a credit card online for which i have received a call for verification on 26th october 2017 and no receipt number of application reference number has been informed to me. But after then i have not received any communication from your site about the status of my application. Therefore, i requiest you to please look into the matter and please inform the status of my application. My pan no. Is bhdpg6482p.

Thanks and regards
Piyush goyal

ICICI Bank customer support has been notified about the posted complaint.

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Name: m. D. Panjabi (4477 xxxx xxxx 3004)

I received your statement on saturday, 18/11/2017 evening for immediate payment of rs. 5, 683.07 on the captioned card.

He i have to advise that i have following 3 cards as on today as under:
1) m. D. Panjabi.. 4375 xxxx xxxx 7008
2) usha m. Panjabi.. 4375 xxxx xxxx 6002
3) usha m. Panjabi... 4375 xxxx xxxx 7107

And not having any card containing no. S 4477 xxxx xxxx 3004 which has been written in the statment.

Further i am holding icici bank credit cards since last more than 8/10 years and every time whehener i spent some thing mobile sms as well as hard copy statement comes well in time and i paid accordingly in time and never delayed for even one day,

Now in the instant case, since i spent rs. 4, 801/- in the month of october 2017, i have so far not received any sms nor hard copy statement for necessary payment. And all of a sudden i received this statement charging for late payment fee and other gst charges totalling to rs. 882.71 which is not correct.

Taking into consideration the above facts and my long track record of icici credit card dealings, i request to kindly arrange to waive rs. 882.71 towards late payment fee along with gst charges and advise me accordingly to pay rs. 4, 801/- at the earliest.

Thanking you and awaiting for your favourable response.

M. D. Panjabi.
Mobile no.[protected]
[protected]@gmail.com.

Dec 22, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

ICICI Bank Customer Care's response Dear MadanMohan Panjabi,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: New Delhi, Delhi, 110093

Website: customerdisputes@icicibank.

Hi
Sir this bhupender, im using credit card of icici bank. Bt two fake transaction made from my credit card. First transaction was made from card on 12 nov around 214, and second transaction was made on 20 nov without any otp pin just showing app name mobikwik. I have no idea abt who made it. So i want refund my balance which is fake transaction.

Dec 21, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

ICICI Bank Customer Care's response Dear Bhupender,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4lb5e) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 411057

I have made imps transaction on 17-nov-2017 and transaction reference no. Is[protected] for 6000. But transaction timed out and got message saying status will be updated in 3 days. The amount is not credited to beneficiary bank account till now and not returned to my account as well. Can you please check asap.

Please help me in this regard. The amount did not get credited to the beneficiary account neither was refunded back to my account.

Regards,
Ashwini kharade

Dec 22, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

ICICI Bank Customer Care's response Dear Ashwini Kharade,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4lb4n) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Pune, Maharashtra, 411062

Website: www.icicibank.com

Dear sir,

My self, pradip laigude husband of geeta biradar taken home loan from icici bank, thermax chowk branch, pune loan account no. Lbpun[protected].
In the name of applicant geeta biradar & co applicant me rs.25, 82, 000/- on 29.04.2017. I sumbiteed two times pmay form till date no any subsidy amount credited on my loan account. Every time i call sale executive mahesh chaugule -[protected] the misguide me isko to...

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Address: Dhenkanal, Odisha, 759021

A request was approved through bhim transaction to jio recharge of ₹399 and the money was deducted from my account but the recharge was not successful it was transferred through upi request of [protected]@icici. As i called the jio customer care the told that the payment was declined on their behalf and was not successful.

The message was
"your a/c no. [protected] is debited by rs.399.00 on 13/11/2017.09:40:01 am. And credited to [protected]@icici-indiaideas (Upi ref no[protected]

Transaction time was 09:40:01
Transaction date was 13/11/2017.

Name - sanjay behera
Ifsc - sbin0004856
A/c no.- [protected]

Please refund my money.

ICICI Bank customer support has been notified about the posted complaint.

Nov 20, 2017

Updated by Beherask99 Bhimupi

Nov 20, 2017

Updated by Beherask99 [protected]@gmail.com

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Address: 533433

Website: www.jio.com

Sir to make the new Paytm upi payment using 399rs money deducted but no recharge merchant I'd [protected]@icici my account upi I'd [protected]@paytm date of recharge 15/11/2017 6:42am please sir refund money... Indiaideas customer care no please

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Address: Bangalore, Karnataka, 560037

When im trying to do an online payment, its directing me to this notification.
I tried calling customer care, there isnt any specific option for this issue.
And online info was also not much of help.

Following is the message im getting
For security reasons your verified by visa purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at verified by visa merchants.
To unblock your card/login, please contact icici bank customer care.

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I have been unknown of ecs return charges till it got deducted from my account yesterday. Neither bank nor client party (Mutual fund sip) informed me about charges, so i had taken it as for granted and thought not go for investment this month. But then yesterday (18/11/2017) bank has deducted 400+36+36+400+36+36=944. I. E charged twice for a single ecs return. That is again quite unacceptable. I am a student and it is my hard earned saving that icici is looting in the name of penalties and charges by keeping me unaware of those charges upfront. I request icici by this platform to kindly refund my money in full and in further arbitration to be clear and transparent for any services charges and penalties for any service upfront. It is my hard saved money and means a lot to me. Kindly refund.
Kindly to revert at "[protected]@gmail.com" or "[protected]@gmail.com"

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Address: Mumbai City, Maharashtra, 400093

Website: www.Icicibank.com

Dear sir,
I am an ex-employee of icici bank
My employee id is - 325249
My last working day was 22/04/2016
I have yet not recieved my relieving letter or experience letter. My reporting was in nagda branch m. P and
I was working in alote branch m. P.
I have been studing after relieving from my job. Now i have cleared an interview in indigo airlines for the post of security officer and yet to join but due to not having my relieving letter i am unable to get my joining.
I have been requesting the h. R of icici bank since 15 days for my concern.
The h. R is giving me dates on dates that i will recieve the letter asap but now my job is on threat as i am in fear that due to delay in submitting my reliving i will loose my joining. As an ex - employee i have equal rights to get my reliving letter but it seems that no one in bank has any responsibilty regarding this...
I request to kindly look into my concern
Thanks and regards
Nihal ranjan
Email - nihal. Ranjan. [protected]@gmail.com
Mobile no - [protected]

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Address: Ghaziabad, Uttar Pradesh, 201010

I have submitted a request for credit card online with icici. Post that received phone call for information and the representative was sent to collect documents. It is three weeks that i have shared my documents no confirmation reference number i have received from the bank. The branch manager at one of the branches isn't able to locate anything. There isnt any call centre of icici bank and is all queries chatbot driven or ivr. Its so scary to deal with icici. Seems like a scam.
Enclosed - the slip given by icici bank rep after collecting all documents like pan/aadhaar card/salary slip/address proof etc from me which bank manager doesnt seem to locate.

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Address: Raigad, Maharashtra, 410210

Sr[protected]: dear customer, your aadhaar no. Could not be updated in acct xx9360 as the name/ date of birth on the aadhaar does not match the savings account.

This is the response from icici bank six times in the last 4 months for all my requests. Two times i have submitted aadhaar downloaded and submitted personally in kharghar sector 7 branch. Branch verified and accepted that aadhaar details matches with account details.

If bank depends completely on computer what for the people are employed in branches

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Today 11/18/2017 icicibank suddenly blocked/froze my account. I do not think they tried to reach me before doing it. This is very unprofessional. I have been banking with them for 10+ years, i am aboroad and i cannot now send my own money to my loved ones as during the online transfer the website says my savings account blocked/frozen. On their website there is no way to contact them online, as they do not have a service request form for this problem.

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Hello,
I haven't subscribed my money service of ICICI Bank even they deducted my amount 354 for this service . i don't use this service . they deducted my amount for oct 17 to sep 18. please unsubscribe me of my money service and pay back on my account no.[protected]... branch - Bajaj Nagar, Jaipur.

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Address: GU147SR

Hi i am the customer of icici bank for last 18 years. I am in abroad (Uk) now and my indian mobile number is no more active. Unfortunately, i don't have i-safe application with me. I need to do some urgent transactions to pay to icici prudential and i fail to do so because of otp going to my expired indian number. Please, could you help in sending otp to my abroad number instead.

Thanks and regards
Rana

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Address: 530028

Website: myjioapp-indiaideas@icici upi payment

[protected]@icici — jio recharge

Recharged jio number through phone pe app using upi. Amount debited from account but recharge for the money has not been made. I request refund from whatever [protected]@icici is because the app says transaction successful and the jio customer care says they haven't received the payment. Upi [protected]@icici requested money rs498 through upi app i payed the money but recharged had not done, please refund my money to my account

Transactiondetails:

Sbi:[protected]

Phonepeapp: ici6a115a71cbb841b7b18caa06e3046e91

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Kiran Uphale

from Mumbai, Maharashtra

Jan 26, 2018

I have recharged my jio number by phonepe upi. Money was sent to [protected]@icici. Amount was deducted from my account but recharge wasn't done. Kindly refund my money to my account.

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Address: Rangareddy, Andhra Pradesh, 500072

I have joined infosys ltd on 09 october 2017 and opened a new salary account[protected] in icici bank, infosys pocharam branch. Since i have another (Old[protected] icici bank account previously and there is no transaction done after feb 2014, so bank marked it as a dormant account also marked as false account as per transaction pattern.
After opening the new salary account they found that the previous account has a sr[protected] with false transaction (Fraud/suspicious), so they immediately putted a debit freeze on new account for privacy purpose and finally closed the new account[protected] on 09 november 2017 without any prior communication (Email/call/sms).
Upon asking details about the person who made above complaints they are saying data is not available. Since my company only accept icici bank account for salary its critically urgent. The bank (Branch) official says we are looking into it from last 15 days. But still no resolution. I want details about the person who made that complaints and why. Kindly do the needful and suggest me the way to open an account for my salary. Kindly close the previous old account or let me know the process to close it. I have already submitted the closing request to bank before a month.
I have submitted closing request on 20 oct 2017 and after that they are saying its have suspicious transaction pattern (Cash deposit), so its not possible. Kindly assist on this issue.

Dec 19, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2017

ICICI Bank Customer Care's response Dear Customer(s2singh ),

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Nov 25, 2017

Updated by s2singh Hi Team,

Every time your Officials only call and ask about the problem but till date no solution. See attached response from your Team. I want a solution not response.
I have already submitted closure form and other required details to ICICI Bank, Infosys Pocharam Branch. Also visited their branch many times regarding My Account Closure and still they are saying it’s not in their hand. So, I want to ask you some questions.
1. If there is a Suspicious/Froud Transaction happen previously then where they (ICICI Bank) people till time.
2. Why they not contacted with me (Email/Call/SMS) regarding this issue while same contact details (Email ID: er.[protected]@gmail.com & Mobile: [protected]) updated in Bank Database and till date I am using same and I am receiving all banking update.
3. Why they are not giving me details about the person who made this complaint or whatever.
4. Why your Bank marked me Blacklist from All Bank Database (Even I am not able to open other Bank Account with other Bank also).
5. Also, I want to know if bank branch officials say it’s not in their hand then who have authority to do this.
6. How could you guys do this without verifying the details what is wrong & what is right?
7. Please remove my name from Bank Froud/Blacklist also send an email to bank regarding this issue as every time they are saying same story (not in our hand).
Please try to understand my situation because of this issue. It’s really frustrating thing happening. Kindly provide me a solution for this problem or tell me to whom I have to escalate this issue. Waiting for your kind response.

Thank you.

ICICI Bank Complaints & Reviews

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ICICI Bank reviews & complaints page 638

recharge not done

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icici bank swipe machine

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cashback not received

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non issuance of credit card

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waiver of late payment fee along with gst charges

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fake transaction

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imps fund transfer-timed out, money debited, not credited to beneficiary, not refunded

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pmay subsidy for loan account no. lbpun00003477782

bhimupi se paise kat gaya

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jio recharge 399 rs on jio app

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my card is blocked for making online transactions

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inappropriate ecs return charges

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regarding relieving or experience letter.

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credit card application fraud

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irresponsible and insulting in aadhaar linking

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my account for suddenly blocked and frozen

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bil/001335435250/mm annual fee oct 1 7-sep 18/188833

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otp while travelling abroad

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amount not refunded indiaideas@icici upi

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not closing old account

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