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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 639

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B
B R Garg
from Noida, Uttar Pradesh
Nov 18, 2017
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Address: New Delhi, Delhi, 110034

I have been charged rs 500 as late payment fee, for the late payment i did. I didn't receive the bill on time, & then i was travelling out of india for almost 15 days. So, when i complained to the customer care about the same, they said they cant reverse it. I have been speaking to them since long. & the same thing has happened twice.

I have always paid by bills of time, & i never would like to delay any payment. It is only because of the late receipt of the bill at my end, that i couldnt make the payment on time.

Please arrange for a refund.
ICICI Bank customer support has been notified about the posted complaint.
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    S
    satyamdev123
    from Bengaluru, Karnataka
    Nov 18, 2017
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    I have an saving Account bank, Account No is[protected], I have made IMPS transaction on 17-NOV-2017 and transaction reference no. is[protected] for 1, 50, 000. But transaction timed out and got message saying status will be updated in 3 days. The amount did not get credited to the Beneficiary Account neither was refunded back to my account.
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      S
      sujitbishal
      from Bengaluru, Karnataka
      Nov 18, 2017
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      Address: 832101

      With profound respect and humble submission. I beg to lay before you the following few fact’s for favours of your kind consideration and sympathetic orders.
      At the outset i beg to introduce myself that, i am sujit kumar bishal, a small businessman, have a petrol pump at darisol (Dist. - east singhbhum) in jharkhand state.
      Nine months ago two persons has been came my pump and introduce themselves as officers of icici bank at mango, jamshedpur (Tata), one is mr pradeep and another one is mr. Summon and they are owned mobile numbers [protected]/[protected]/[protected] respectively.
      They are convince me to deposit rs 20 lakh (20, 00, 000/-) with the bank, then they are sanction a
      Loan up to rs 40 lakh (40, 00, 000/-) according to they’re assurance. After few days i have deposited
      Rs -50000/- through cheque of sbi branch chinchira (Wb) and subsequently rs 10, 00, 000 through
      R. T. G. S on 28th sept 2015. But i have not get any sms at mobile which are deposited. After two days
      I have went to icici bank at mango, jamshedpur and found entire amount of rs 10, 50, 000/- has
      Been withdrawn from my icici saving account (A/c —[protected] through atm.
      When i have searching how it happened, that time i have known branch manager and two staff
      (Those are convince me for loan) has gone on long leave and also they have managed to transfer
      Themselves elsewhere on 9th oct 2015.
      Then i went police station o[censored]lidihi at jhamshedpur and logged the f. I. R against it on 13th oct 2015.
      But unfortunately no tangible action has been taken by police as yet.in mean time i have meet s. S. P and d. S. P of police, but everybody have turned their deaf car. Although six month has been elapsed, no action seems to have been taken.

      I hope that my case will be especially considered by you in order to prevent such corruption in bank and to save my family from starvation. For this act of your kindness i shall remain ever gratefully.
      You’re faithfully
      Regard
      Sujit bishal
      [protected]
      ICICI Bank customer support has been notified about the posted complaint.
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        P
        Paul Lanka
        from Bengaluru, Karnataka
        Nov 18, 2017
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        Address: Bangalore, Karnataka, 560037

        Hi, i withdraw 5000 cash from icici atm just before 1 hour at marathahalli, bangalore with my andhra bank debit card, but machine given me 4500 only one 500 currency note is came out with double folded, total i got eight 500 currency note and five 100 currency note and 500 missing machine did give me, i suppose to tell the atm security there he is not present being i waited long time, even i try to compaint on the customer care number of icici bank it says this number [protected] will be in service from monday to friday from 10am to 6pm but withdrawn at 9pm on friday... So how to get my money back, please help me... Will my money will not come back? Please help me..
        ICICI Bank customer support has been notified about the posted complaint.
        Nov 18, 2017
        Updated by Paul Lanka
        i lost my 500 rupees, anyone help me please..
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          K
          Khandelwals
          from Pune, Maharashtra
          Nov 17, 2017
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          Address: Akola, Maharashtra, 411005

          I have been a customer to icici since last 5 years. Rs.708 has been deducted from my account today without any previous intimation to me. My account balance was less than rs.5000 for about 10 days. But the amount deducted is much more than it should be. And moreover i didn't get any call from the bank and directly the money got deducted. A bank like icici is not expected to do so with its customers.
          ICICI Bank customer support has been notified about the posted complaint.
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            D
            dineshchoudhary9893
            from Mundi, Madhya Pradesh
            Nov 17, 2017
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            Address: Ujjain, Madhya Pradesh

            Dear sir/ma'am
            I had cleared the full and final settlement of my icici kcc account no[protected] on 30/9/2017. But the bank is not issuing noc.
            The staff member of bank branch nagda behaved rude and badly when i talked to them about it.
            Today it's 47th day but till now the bank has not issued noc.
            Plzz help me. My contact no [protected].

            Deatails of my bank account:
            Account holder name - dinesh choudhary s/o dhulji choudhary
            Contact no.- [protected]
            Account no:[protected]
            Bank branch-
            Icici bank ltd. - nagda branchno. - 136 jawahar marg, kota phataknagdamadhya pradesh, 465335
            Ifsc code: icic0001436
            ICICI Bank customer support has been notified about the posted complaint.
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              S
              Shraddha V
              from Pune, Maharashtra
              Nov 17, 2017
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              Address: Pune, Maharashtra, 411028

              I have done jio recharge of ₹459 on 11th november 2017 (3.30pm aprox.), using upi option after which my money get deducted from ani sbi bank account to indiaidea. Icici. But, my recharge was unsuccessful. Jio customer care told me that money will be refunded within 7 days.. It has been 7 days now and i didn't get any refund yet.
              My jio number is [protected].
              Transaction_id:ici0e721485f8f14c578ab0a0b0994bd356
              Ref no:[protected]
              ICICI Bank customer support has been notified about the posted complaint.
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                R
                ratheesandeep
                from Delhi, Delhi
                Nov 17, 2017
                Resolved
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                Resolved

                Address: Mumbai City, Maharashtra, 400703

                I have not received maturity proceeds of below mentioned details
                1) bond holder number:- 5505266
                2) certificate no;- 17236
                3) name of bond holder:- kazal u/g rekha devi
                4) distinctive no's:[protected]
                5) date of maturity:[protected]
                6) document submission date:- june-2017 through speed to mumbai adress along with orginal bond & all relevent documents
                Pl. Reply on
                [protected]@gmail.com, mobile:-[protected]
                Dec 18, 2017
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 17, 2017
                ICICI Bank Customer Care's response
                Dear Customer(ratheesandeep),

                Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                i have not received any communication till date regarding above-pl. expedite or convey me the contact number for early resoulation
                thks
                sandeep rathee
                [protected]
                ICICI Bank Customer Care's response, Nov 30, 2017
                Verified Support
                Dear Customer,

                We have informed our teams. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Samir Vekariya
                  from Rajkot, Gujarat
                  Nov 17, 2017
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                  Address: 360001

                  Hi,

                  On 6/11/2017 around 12.38 pm transaction of rs. 50/- had been done by vin*google*ser from my icici bank a/c, though the amont had been refunded. But then two transactions have been done at the same time of rs 6000/- each, by vin* google*uku from my icici account using debit card linked to my account.

                  Both the transactions were not done by me nor i was aware of the transactions and have not shared debit card number or otp to anyone, i have contacted customer care of icici bank and explained about the incident. The complaint no. Is sr[protected].

                  Please check the matter and return the money to the account asap.

                  Thanks,

                  Samir vekariya
                  [protected] (M)
                  ICICI Bank customer support has been notified about the posted complaint.
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                    V
                    Vamsi Krishna Gedela
                    from Delhi, Delhi
                    Nov 17, 2017
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                    Dear friend,

                    Thank you for you mail,

                    As i spooked to phone bank officer he suggested me to take credit card. I told i want to increase my limit then he suggested me to take coral card so that your limit will be increased along with withdrawal amount from atm and also he mentioned some few offer. So i am very much interested in taking the card now after receiving card if just say apologies and put me in trouble in trouble again will be a judgement to you and your management.

                    I need my all the offer which they they mentioned during call i seriously requesting you with respect.
                    You can also listen to our phone conversation what i spoke to phone banking officer and this is not a trusted relationship between us.

                    Hope this mail find you in good time and makes me good as well with your kind reply.

                    Thank you.
                    Have a great day.

                    Yours faithfully
                    Gedela vamsi krishna
                    [protected]
                    ICICI Bank customer support has been notified about the posted complaint.
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                      R
                      Ravikumar V N Panchadarl
                      from Yarada, Andhra Pradesh
                      Nov 17, 2017
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                      Address: 530016
                      Website: indiaideas@icici

                      Dear sir,

                      I have recharged an amount of rs 459.00 for recharge of phone number [protected] (Jio) through bhim app and the amount has been debited to my bank account against transaction no.[protected] dated 08/11/2017.

                      However the recharge has not been done and i have recharge by paying cash.

                      Please take action to credit the amount to my account
                      ICICI Bank customer support has been notified about the posted complaint.
                      Nov 18, 2017
                      Updated by Ravikumar V N Panchadarl
                      my debited amount is credited, thanks
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                        H
                        Himansunath
                        from Balangir, Odisha
                        Nov 17, 2017
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                        Address: Kamrup Metropolitan, Assam, 781005

                        I have a saving account at icici bank iit guwahati branch (Assam), now i want to convert my saving account to salary account. I have visited my bank but bank manager did not respond well. So, just want to know that can i convert saving account to salary account? And yes what is the procedure? What document required to convert my saving account to a salary account?
                        ICICI Bank customer support has been notified about the posted complaint.
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                          J
                          Jaikumar Kasinathan
                          from Coimbatore, Tamil Nadu
                          Nov 17, 2017
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                          Address: Chennai, Tamil Nadu, 600061
                          Website: Then I branch icici

                          I am account opened on 2011 year and continued still. My debit card is damaged and applied new card on nov 02 2017 at teni branch. At the time the staff was told 7 working days you get the new card in teni branch. But still not yet card and enquiry the about the branch they was irresponsible answer for my duty is over. Still what is my request level could not fund. If are not prepares my requested. Relived my request i will try to another branch or shifted account another bank. I am waited more than the double times, but this branch is very careless deal for the account holder and in satisfied for this branch.
                          ICICI Bank customer support has been notified about the posted complaint.
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                            Z
                            zenithrba
                            from Kolkata, West Bengal
                            Nov 17, 2017
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                            Address: Kolkata, West Bengal, 700026
                            Website: ICICI Net Banking

                            We have paid esi contribution amount of rs.2432 for the month of april 2017 on[protected] narration mopsesic, internet transaction number through icici bank net banking. But this amount debited from bank a/c without any receipt. So, you are requested to kindly take necessary action for getting the esic payment receipt challan as early as possible... Transactional detail:-bil/[protected]/bbttnesi201704/mop
                            Sesic_jici58, my name is aniruddha sengupta, icici account number:- account number[protected]
                            ICICI Bank customer support has been notified about the posted complaint.
                            Nov 16, 2017
                            பாச பிரியன்'s response
                            This is tatadocomo bill paying process but missunderstandingly cash going on [protected]@icici ...so please refund a money 463
                            [protected] this account not paying bill so please refund money
                            My credit card email id updation this my email id [protected]@gmail.com
                            Please update my email id
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                              R
                              Raman Pruthi
                              from Noida, Uttar Pradesh
                              Nov 17, 2017
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                              Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                              Website: ICICI pockets and BHIM UPI

                              There were some payments made for tata sky recharge which were deducted but not credited to merchant's account.

                              I have tried the customer care number also but none of the calls were picked.

                              Kindly look into this and refund my money on priority.

                              Transaction details:-

                              Rrn no[protected] dated 11th nov, amount-1200/-

                              Rrn no[protected] dated 11th nov amount-1200/-

                              Rrn no[protected] dated 11th nov amount-1200/-

                              Payee vpa - [protected]@icici
                              ICICI Bank customer support has been notified about the posted complaint.
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                                M
                                Mohan N V
                                from Bengaluru, Karnataka
                                Nov 17, 2017
                                Resolved
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                                Resolved

                                Hi Team ICICI,

                                Account Number :[protected]
                                Got deducted Rs. 101 and Rs. 1 as a total from account against transaction [protected] DP CHGS TILL JUN-17.
                                I'm glad I didn't keep more than that amount in bank. Else would have lost all.

                                But it was clearly told that no AMC and I didn't activate Demat at all.
                                I need my money back. I'm asking very patiently.

                                Regards,
                                Mohan N V
                                Dec 18, 2017
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 17, 2017
                                ICICI Bank Customer Care's response
                                Dear Mohan N V,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                I have NRO/NRE account, previously I used to receive my OTP for NRO account on my email but now they stopped sending it to my email and started sending it to my India no instead o[censored]S no. I am not able to update the US no for NRO account was able to update it for NRE no.

                                Facing a lot of issues because of this OTP being sent to India no.
                                ICICI Bank Customer Care's response, Nov 17, 2017
                                Verified Support
                                Dear Customer(surajgawas),

                                We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4l25i_aaaa) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  J
                                  jaideeprw
                                  from Mumbai, Maharashtra
                                  Nov 16, 2017
                                  Resolved
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                                  Resolved

                                  Address: Mumbai City, Maharashtra, 400081
                                  Website: icicibank.com

                                  Hello,
                                  I have a savings account with icici bank for past 8-9 years. Though my transactions in this account has been light, recently i linked my icici credit card account with the savings account. To make payments, i would transfer/deposit to savings account and then make payment.
                                  Recently when i did the transfer, all of my money was gone for mab charges. Whenever i deposit money in the account mab charges get deducted. I checked and found that total of rs. 12903.95 has been deducted in 2017 alone and rs. 2306 in 2016. More than rs. 15000 of my hard earned money, is ridiculously high. When i asked customer support to reverse the charges, i got a rude reply that it cannot be done and if you want to close account you still have to pay these dues and then close. I request you to kindly look into this matter urgently.
                                  Regards
                                  Jaideep wairal
                                  A/c no.[protected]
                                  Mulund east branch
                                  Dec 18, 2017
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 17, 2017
                                  ICICI Bank Customer Care's response
                                  Dear Jaideep Wairal,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    sachin gera
                                    Nov 16, 2017
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                                    Address: Faridabad, Haryana, 121005

                                    I went apple store faridabad at crown interiorz unicorn info solution for buying macbook air of 60 thousand on emi but because of seller mistake seller transect my 60 thousand as one time payment and then he canceled that and give me receipt of void sale and my money isn't back yet and today is second day and am still waiting for that so please resolve my problem give my money back fast as much as possible.
                                    am attaching receipt also.
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      S
                                      shivangitripathi
                                      Nov 16, 2017
                                      Resolved
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                                      Resolved

                                      I have been using icici bank account for almost 6 years. I moved to canada 6 months ago and my contact number in the account is that of india which is no longer available. I cannot update the contact number online or through the mobile app.

                                      I am unable to us the bank account until i have a valid phone number updated to receive the otp. Please suggest.
                                      Dec 18, 2017
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 17, 2017
                                      ICICI Bank Customer Care's response
                                      Dear Shivangitripathi,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4l1vh) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        K
                                        Kanubhav
                                        from Raha, Assam
                                        Nov 16, 2017
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                                        Address: 841301

                                        I am a businessman in Chhapra, Bihar and I have my current account in SBI as well as ICICI Bank. In my business customers often give coins for their purchase and we accept it with open hands because they are legally accepted but despite RBI's notice to all banks to accept coins the banks are not accepting coins. I have coins worth Rs. 150000 and the banks are not accepting it.
                                        The Banks are
                                        1. ICICI Bank, Hathwa Market Branch, Chhapra
                                        2. SBI Bank, Bazar Branch, Chhapra.

                                        Kindly instruct the banks to accept the coins or please take strict actions who are not doing so.
                                        ICICI Bank customer support has been notified about the posted complaint.
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