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ICICI Bank Complaints & Reviews

3.3
Updated: Mar 18, 2026
Complaints 23775
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ICICI Bank reviews & complaints page 635

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G
George Marcel
Nov 27, 2017
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Address: Hyderabad, Andhra Pradesh, 500072

An amount of rs. 588.82 was deducted from my account on 23rd november.

From the statement:
23/11/2017 dcardfee7239nov17-oct18+gst dr. 588.82

I dont know why this amount is being deducted without any intimation or information. This sounds to be illegal.
I have been a customer for more than 10 years.

Please refund.
Account no.[protected]
ICICI Bank customer support has been notified about the posted complaint.
I have saving acccount in ICICI bank i applied twice for credit card and both time its got rejected i asked 10 12 times for the reason but no 1 is helping even when i called to customer service they are asking for application no. And that executive are not providing me the same so what should i suppose to do.
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    S
    SafranAhmed
    from Gurgaon, Haryana
    Nov 27, 2017
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    I got an offer mail from killer jeans that i can get a watch after paying rs. 349. So i ordered the product on 24 oct 2017, but i have not got that product till now.
    Please find below the details

    1. Dear safran ahmed

    Thank you for order from www.killerjeans.com/icicinetbanking

    Your order is confirmed and your order number is 213078

    You can track your order at www.killerjeans.com/trackorder

    Your product details are as follow :
    Product name : killer timewear for men

    Model no : klm086001

    Your order shall be delivered in next 28 working days from your order date.

    For any assistance you can email us at [protected]@nixon.co.in or call on[protected].

    Thanking you in anticipations.

    Thanks & regards,

    Customer support team'

    I haven't get any communication after that. Even i have tried calling their number given on the contact page but all numbers are either out of service area or switched off.

    I have attached all the relevant mail attachment as well.

    There should be strict action from icici to sending this fake offers as they come on our official mail id.

    Regards,
    Deepak chaturvedi
    ICICI Bank customer support has been notified about the posted complaint.
    Please change my Address in credit card
    card number [protected]

    C.Ravinder Reddy
    p.no 70/b
    Road no 4
    chandrapuri colony
    Lb nagar,
    opp to BVK multiplex
    Hyderabad
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      T
      Tuhin Bairagi
      from Bengaluru, Karnataka
      Nov 27, 2017
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      Have purchased 2 watches from world of titan city centre 1 kolkata on 15 aug and 20th aug with icici bank cash back offer on purchase above 10, 000 with debit/credit card from bank side but till date i have not received any cashback.

      Please help

      S no. Value date
      Transaction date
      Transaction remarks
      Withdrawal amount (Inr)

      13 [protected] [protected] mps/citicentre /[protected]/0 10, 370.00
      18 [protected] [protected] mps/citicentre /[protected]/0 10, 420.00

      Regards,
      Tuhin
      ICICI Bank customer support has been notified about the posted complaint.
      Dec 15, 2017
      Updated by Tuhin Bairagi
      PLEASE HELP
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        J
        Jai Shree Soni
        from Chennai, Tamil Nadu
        Nov 27, 2017
        Resolved
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        Resolved

        Address: Mumbai City, Maharashtra, 400093

        Date of incident : 24 nov 2017

        I received call from icici bank and they were given information about one assist plan and asking for activation, i was telling them not to activate now but stiil they automatically activated this plan and deducted rs-1299/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

        One assist id number: sr[protected]

        Make sure to deactivate this plan asap and refund the money

        Jaishree soni
        Jan 3, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 27, 2017
        ICICI Bank Customer Care's response
        Dear Jaishree Soni,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Date-8-11-17
        Mid:[protected]
        Tid:88213071
        Batch no:000012
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          D
          dinesh nehra
          Nov 27, 2017
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          Address: Palwal, Haryana, 121102

          R/sir
          I had made payment through netbanking on 6th november for htet application form fee of rupees 1010 by ref. No.[protected]igaciaula5 through netbanking of sbi bank. But fee was not done successful in this regard i made complain to my bank i. E. Sbi palwal. Please refund my amount as soon as possible.
          Thanks
          Dinesh nehra
          Mob.[protected]
          Email [protected]@gmail.com
          ICICI Bank customer support has been notified about the posted complaint.
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            H
            hemsa91
            from Gurgaon, Haryana
            Nov 26, 2017
            Resolved
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            Resolved

            I made a jio recharge of rs 399 though online payment. I was asked to choose mode of payment. I was choose upi instead of debit card. When i clicked on upi it asked me my vpa which is virtual payment address. After i typed my vpa it asked me to login my upi app {phonepe}. When i logged into upi app i found one notification requesting 399 rs which was the recharge amount. It was [protected]@icici. When i transferred 399rs, amount was deducted from my account, but i didn't get any messages from jio.

            Then i asked to jio care regarding this issue they said they didn’t get the recharge amount.

            Then i took phonepe help regarding this issue they said they get the confirmation message of money sent.

            So what can i do?

            Money sent to : [protected]@icici though phonepe

            Tran. Id : p1711242303375338675247

            There are some pictures are attached below………
            Feb 28, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Nov 26, 2017
            Updated by hemsa91
            so please refund the amount to my account
            Nov 30, 2017
            Updated by hemsa91
            Sir how much time do u take to resolve my problem?
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              G
              G.b. Yadav
              from Ludhiana, Punjab
              Nov 26, 2017
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              Address: 140604
              Website: www.consumercomplaints.in

              Dear sir,
              I have purchase icici bank tax saving bond -022005-tsb-two. Bond holder no.[protected]. Certificate no.62632. Which will going to be mature on 08.04.2010. Since i have transfer to other district. And my new address is as below. I shall be grateful if you kindly correspondence with my new address. Kindly confirm.
              Flat no. #703, g-block, ravindera appartment,
              Baltana, zirakpur, mohali, punjab

              Old address
              Prem gorkhi
              House no. 3005, tribune colony, sector 29-d, chandigarh-160030
              ICICI Bank customer support has been notified about the posted complaint.
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                L
                Leenaagra
                from Mumbai, Maharashtra
                Nov 26, 2017
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                correction in surname spelling

                Address: 400705

                I am maintaining saving bank account in icici bank, the details of which given as below

                Account number :[protected]

                As per the directive of bank, i was linking my aadhar number with bank account using net banking services. However, after submitting my aadhar details, i got the message from bank that linking is getting failed as my name/date of birth in bank records is not matching with aadhar data base.br...
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                U
                Umar Majeed
                from Bandipura, Jammu and Kashmir
                Nov 26, 2017
                Resolved
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                Resolved

                Address: Baramulla, Jammu and Kashmir, 193201

                I rechrged another number frim. My jio app and transaction through phonepe amount has been deducted but i didn't got recharge. So what i have to do should i wait for refund or recharge. Please resolve my issue. What is the fun of this you deducted money from my wallet but didn't got recharge. It's very bad service you should think about people who have urgency.
                Dec 27, 2017
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 26, 2017
                ICICI Bank Customer Care's response
                Dear Umar Majeed,

                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4lq8u) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  Y
                  ypv
                  from Punalur, Kerala
                  Nov 28, 2017
                  Resolved
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                  Resolved

                  Address: 174001
                  Website: www.icicibank.com

                  Dear sir,
                  i am Anil kumar s/o Shri Ratan Lal, My Saving bank account in your bank.
                  This is my Bank A/C no[protected]. And i transfer amount(10, 000) to this account no[protected] From i mobile apps. But a mistake to transfer amount another account no. this a/c no is[protected]. And transaction upi no[protected]. so plz request for u that this amount refund my a/c no[protected].

                  The transaction date of 23nov 2017 time11:05 PM from a/c[protected].
                  And transaction upi no[protected].
                  wrong account no[protected] in transfer amount. it is refund amount.

                  Anil kumar A/c holder[protected] ifsc no icic000735
                  register mobile no is [protected]
                  register E mail - [protected]@gmail.com
                  Dec 1, 2017
                  Complaint marked as Resolved 
                  Dear sir/madam My Name is Anil kumar. My Register mobile no & contact no is 9817199164. & Register E-mail- [email protected] 2nd no Alternate no 8988087356 (My brother- yashpal) E-mail:- [email protected]
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dec 01, 2017
                  Updated by ypv
                  Any update
                  kripaya mero poisa return garnu
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                    I
                    Intesar
                    from Jaunpur, Uttar Pradesh
                    Nov 26, 2017
                    Resolved
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                    Resolved

                    I have icici atm and i am withdrawal 3 thousand money from axis atm but unfortunately transaction is complete but money is not come. And it's my bad luck today is sunday and there is no any help from icici on sunday what can i do please help me
                    Nov 30, 2017
                    Complaint marked as Resolved 
                    Dear sir my account also debited with es 28 for atmdec charge for the transxation in tha month of july
                    what is this please help me
                    i atrech the sratmemt
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                      S
                      Siddhartha Jadeja
                      Nov 26, 2017
                      Resolved
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                      Resolved

                      I have been trying to get my pan, aadhaar and mobile number linked to my account since 6 months but and they even said that if i send a mail and fill and provide a scanned copy of a form with scans of my originals, they would update them but there's no luck so far. I have to e-verify my itr but because of this pathetic service and that my old mobile number has been deactivated, i can't do anything from here in us. This is the most frustrating experience ever and i'm going to ask my company to stop making employee's account in icici in india.
                      Jan 3, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 27, 2017
                      ICICI Bank Customer Care's response
                      Dear Siddhartha Jadeja,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4lrrq) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      I paid to [protected]@icici RS 409/-
                      Purpose for jio recharge
                      Via my upi account from phone pe
                      Amount debited and transaction success
                      But recharge not done
                      So please check my payment and refund the same to my upi account
                      I paid rs 409/- to [protected]@icici towards jio recharge via my upi account.my amount debited payment successful.but recharge not done
                      so please refund my payment
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                        D
                        dhiva ravi
                        from Chennai, Tamil Nadu
                        Nov 26, 2017
                        Resolved
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                        Resolved

                        Address: Chennai, Tamil Nadu, 600040

                        I transferred icici bank to canara bank but i transferred wrong person so how can refund my money back is there any way to get my money back to my account so help my name is manikandan k my icici account no[protected] ifsc code icic0001547 to canara bank account s radika ac[protected] ifsc code cnrb0000931 she fake me and get my money so help me to get my money back to my account
                        Dec 29, 2017
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 27, 2017
                        ICICI Bank Customer Care's response
                        Dear Dhiva Ravi,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Hi,

                        I am using saving account but i want to convert into salary account

                        please guide me and contact me on [protected]/[protected]
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                          B
                          Banoth Rajesh
                          from Siddipet, Telangana
                          Nov 25, 2017
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                          Address: Karimnagar, Andhra Pradesh, 505210
                          Website: www.icicibank.com

                          Dear Sir
                          I B.Rajesh Account Holder of ICICI BANK on 14/09/2017 Amount of RS 3699 has been debited with out my knowledge and concern in this regards i have done all the formalities guided by Bank and complaint number is SR[protected]. its almost two months completed till date no body is responding properly when ever i call to customer care the answer is its under process you have to wait for one more month . i request you to please look in to the issue and do needful.
                          ICICI Bank customer support has been notified about the posted complaint.
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                            V
                            vijaymora
                            from Hyderabad, Telangana
                            Nov 25, 2017
                            Resolved
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                            Resolved

                            Address: Hyderabad, Andhra Pradesh, 500034

                            First of all, there is no information that i am going to be charged for usd transaction, no call and sms. Transaction amount is returned ideally there should not be any charge but icici have charged for both reversal and actual transaction. Finally, there is no purchase but charges been added around 1000.

                            As icici have not notified on charges, customer don't have to pay. I am not going to pay till icici resolves this issue.
                            Dec 28, 2017
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 25, 2017
                            ICICI Bank Customer Care's response
                            Dear vijaymora,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4logi) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            I have already made couple calls to ICICI support team, no benefit with the followups. I have already mentioned card number in the complaint details, ICICI can re-check.
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                              S
                              SavIo07
                              Nov 25, 2017
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                              This is saurav tomar, account holder of icici.
                              I have been deducted for amount 7119.81 which i have no accountability
                              And knowledge.
                              This was the following test which i received :
                              "dear customer, purchase of inr 7, 119.81 has been made on debit card linked
                              To acct xx6082 on 24-nov-17. Info: vin*amazon uk p. The available balance
                              Is inr 90.32."

                              I have completed the task dictated by customer care executive, to file a dispute form in physical form with attached identity and debit card photocopy to the branch.

                              Case facts:

                              Such kind of transactions have happened to other customers also and there are various complaints on consumer forum which show ignorance of icici and state that those consumers are unsatisfied. (Photo evidence attached)
                              Particular to my case the transaction amounts to 7119.81 and is been to merchant amazon uk p which state it as amazon prime uk, since the transaction is done in uk region and user my involvement is null.

                              I hope that my case won't be mistreated and amount will be back to put my faith and loyalty back in icici banking institution.
                              Kindly look sharp through this matter.
                              Thank you
                              ICICI Bank customer support has been notified about the posted complaint.
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                                H
                                from Bengaluru, Karnataka
                                Nov 24, 2017
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                                Dear sir / madam,

                                This is regarding the complaint on the below mentioned phone number where they had cheated me over the call by providing some incorrect information that they are calling from icici bank and debiting around rs. 8600/- from my icici bank account on 25-oct-2016. The transaction showed in my sms as credited to am2pmshoppe.com. I am not sure if this number is from this shop number or from some other fraud numbers. Request your help in getting my money back.

                                Fraud phone number : +91-[protected] (They are still reachable and attend the phone and give some reasons but when they hear some male voice to enquire on this unauthorized transaction, they go on mute or disconnect)

                                Please acknowledge this mail and let me know if you need any further information.

                                Thanks,
                                Hema
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                                  S
                                  sindhuja podeti
                                  from Palghar, Maharashtra
                                  Nov 24, 2017
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                                  Address: Pune, Maharashtra, 411057
                                  Website: No website. Not sure about how and where this happend.

                                  Yesterday nov 23rd rs.588 have been deducted from my account without i making any
                                  Transaction. I found it has happend due to "dcardfee5270nov17-oct188+gst".
                                  As i have not made any payment anywhere i would like the amount to be refunded to my account.
                                  Could you please please please help me get the amount refunded or is there any way i can get my money back?
                                  I would also like to know the reason behind it to ensure this doesn't repeat again.
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    M
                                    maddala bhaskar
                                    from Suluru, Andhra Pradesh
                                    Dec 6, 2017
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                                    Address: 521212

                                    IT IS ALREADY 14 MONTHS POST MY SEPARATION IT YOUR ESTEEMED ORGANISATION ALL MY EFFORTS TILL NOW IN GETTING PROVIDENT FUND IS WASTED I AM CURRENTLY UNEMPLOYED AND REQUEST YOU TO RELEASE BE AMOUNT IMMINENTLY.

                                    I am currently unemployed and waiting for my PF settlement due to severe financial trouble. Hope you understand my situation and help in a faster process. An early settlement is appreciated.
                                    M.B.SRINIVASARAO
                                    UAN No.[protected].
                                    EMP ID.C.39614.
                                    KDMAL[protected].
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      V
                                      viralrana88
                                      from Mumbai, Maharashtra
                                      Nov 24, 2017
                                      Resolved
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                                      Resolved

                                      Dear team,
                                      I have a/c[protected] with icici bank i have transferred rs 50000/- using imps on 22th november 2017 at arount 4.50pm to hdfc bank a/c:[protected] devraj. The imps ref no[protected]. Amount debited from a/c but not yet credited to beneficiary account. I got message that it timed out transaction status will be updated by beneficiary bank in 3 working days today its 24th november 2017 but still amount not refunded not credited to the beneficiary bank please look into this issue and resolve it as soon as possible

                                      From: viral rana
                                      [protected]
                                      Jan 6, 2018
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 27, 2017
                                      ICICI Bank Customer Care's response
                                      Dear Viral Rana,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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