Submit a Complaint
Claimed

ICICI Bank Complaints & Reviews

www.icicibank.com
3.3
Updated: Jun 2, 2026
Complaints 23783
Resolved
14308
Unresolved
9475
Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
ICICI Bank
Rank #1-20

ICICI Bank reviews & complaints page 67

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Priyanshu208
from Lucknow, Uttar Pradesh
Nov 1, 2022
Report
Copy

I regret to inform that deduction of Rs.590 towards paylater account XX385 on 25/10/22 towards paylater activation charges was done without my consent or without any prior information.
Lots of misleading to consumers just to earn money.

So, I am not responsible and liable for any such payment of any outstanding amount.
ICICI Bank customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    Pragya_Hota
    Nov 1, 2022
    Report
    Copy

    Rs. 1899 has been deducted from my ICICI account saying PPL/WPP_SR[protected]_Renewal_Of_Policy. I didn't apply for any such policy. It is a bug amount for me, Kindly look into this matter.

    Thank you
    ICICI Bank customer support has been notified about the posted complaint.
    View replies
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gmz1) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Subhashttr
      from Tiptur, Karnataka
      Oct 31, 2022
      Report
      Copy

      I'm trying to deposit money in my ICICI BANK account from last 2 days and it's failing again and again with the following message in my inbox "Dear Customer, your credit request is declined. UPI Ref. no. xxxxxxxxxxxx - ICICI Bank." I tried calling customer care but no response. I urgently need to deposit my money in bank account please help if any one can.
      ICICI Bank customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gmyo) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        siddhis
        Oct 31, 2022
        Report
        Copy

        Address: Hinjewadi, Pune

        I Siddhi Shah (upi id : [protected]@okicici) having bank account in ICICI bank, made wrong fund transfer through UPI to "KADAM PRASHANT JAGANNATH" (upi id : q[protected]@ybl) of Rs. 40, 000/-
        The recipient bank is identified as Cosmos Co-operative Bank Ltd.
        The UPI transaction Id is : [protected]
        The Google Transaction Id is : CICAgJDawcyXdw

        The correct recipient was "Kadambari", Due to similarity between name and surname
        spelling "KADAM" and "KADAMBARI", hence, funds were erroneously credited to his account.

        ICICI Bank has requested a wrong fund transfer request (SR#[protected]. However, I need resolution for this request.
        ICICI Bank customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gmxg) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          M
          manasabitra
          from Mangalagiri, Andhra Pradesh
          Oct 31, 2022
          Report
          Copy

          Address: Mangalagiri/Santhosh Nagar

          Hi ICICI BANK,

          I have deposited DD(878888) on[protected] in mangalagiri ICICI branch. For which i received DD/Cheque deposited confirmation message on 28th October 8.41PM.
          Till now the amount not yet credited to my account. Please find the below account and DD details.

          Account No[protected]
          Account Name - Manasa Bitra
          Branch - Santhosh Nagar(Hyderabad)
          Bank - ICICI Bank
          DD No - 878888
          DD Date[protected]
          Deposited Date[protected]

          Regarding this, i tried to reach customer care many no of times but no luck as i dont get any response. Besides i directly visited mangalagiri ICICI branch but no positive
          response which is really frustrating. Kindly check and clear the amount immediately and contact me in case of further information required.

          Thanks & Regards,
          Manasa
          ICICI Bank customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gmyd) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            SachinHirve123
            from Dombivli, Maharashtra
            Oct 31, 2022
            Report
            Copy

            Address: ICICI Bank MIDC Dombivli East

            Dear Sir/Madam,

            I had swapped my IcIcI debit card at hotel in Dombivli on 24th of October 2022, but the transaction failed and my account debited for Rs 780\-,
            I had to pay in cash at the vendor.
            I had complained regarding this to icici customer care via phone and email.
            still no response from icici.
            Kindly help resolve this issue.
            Thanks
            Sachin Hirve
            ICICI Bank customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gpel) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              B
              Boggavarapu Ram Saran Sai Srinivas Gupta
              from Mumbai, Maharashtra
              Oct 31, 2022
              Resolved
              Report
              Copy
              Resolved

              Hi team,
              I have paid ICICI credit bill on 30-oct-2022 through Paytm app. Even after 24 hrs no confirmation came from bank and showing bill. Kindly have a look into the issue. Please find the copy of transaction.
              Nov 1, 2022
              Complaint marked as Resolved 
              Issue got resolved with the help of executive and thanks for quick response
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 03, 2022
              ICICI Bank Customer Care's response               Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gpey) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                B
                Boggavarapu Ram Saran Sai Srinivas Gupta
                from Mumbai, Maharashtra
                Oct 31, 2022
                Resolved
                Report
                Copy
                Resolved

                Hi Team,
                I have paid credit bill through Paytm on 30-oct-2022. But even after 24hrs amount is not reflected in the card. Kindly have a look into the issue as my last date for bill payment was on 30-oct-2022.
                Nov 1, 2022
                Complaint marked as Resolved 
                Customer care executive helped me in resolving the issue. Thanks for quick response
                ICICI Bank customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Sridevi Ramachandran
                  from Coimbatore, Tamil Nadu
                  Oct 31, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  Dcard fee of 706.82 deducted without my knowledge

                  I'm an ICICI account holder since 2019

                  I was deducted 706.82 from my account on 28th October 2022 without my knowledge and also an intimation.

                  Why would the bank deduct the amount from my account silently without even giving an intimation atleast.

                  Who gave icici the right to deduct amount without my concern.

                  I want my deducted amount credited to my account.

                  Isn't it...
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy
                  K
                  Kushaldesai
                  from Ahmedabad, Gujarat
                  Oct 31, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  I am Kushal Jayeshkumar Desai.
                  Total507.23 Rupees has been deducted from my account as DP CHGS TILL SEP-15 DP charges on 31/10/2022 - 500/- and on 26/10/2022 - 7.23/-.
                  I have never activated and used my Demat account till now. There was no prior notice.
                  I haven't received any deduction message to my mobile.
                  I need justice and my money back immediately.
                  Dec 17, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 03, 2022
                  ICICI Bank Customer Care's response                   Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gpe7) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    K
                    Kushaldesai
                    from Ahmedabad, Gujarat
                    Oct 31, 2022
                    Report
                    Copy

                    I am Kushal Jayeshkumar Desai.
                    Total507.23 Rupees has been deducted from my account as DP CHGS TILL SEP-15 DP charges on 31/10/2022 - 500/- and on 26/10/2022 - 7.23/-.
                    I have never activated and used my Demat account till now. There was no prior notice.
                    I haven't received any deduction message to my mobile.
                    I need justice and my money back immediately.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Sayantini75
                      from kolkata, West Bengal
                      Oct 30, 2022
                      Report
                      Copy

                      Address: 6/1 friends row Jadavpur Kolkata-700075

                      I paid my ICICI credit card bill through imobile app from ICICI Bank account, the amount got deducted but the yhe amount is not credited to my credit card. It has been more than 24 hrs. I tried calling the customer care but of no help
                      ICICI Bank customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        7
                        7519622048
                        from Patna, Bihar
                        Oct 30, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        Myself Amit Anand, i have been with icici bank since 2019. Each year 826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till sep-22 is shown in the statement. So please make sure to credit the amount which has been debited.
                        Dec 11, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 03, 2022
                        ICICI Bank Customer Care's response                         Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gpem) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          V
                          VAKA SASI REKHA
                          Oct 29, 2022
                          Report
                          Copy

                          I'm Vaka Sasi Rekha Past 3 Months around 800 was debited from my ICICI account. I don't ECSRTNCHGS these type charges I already mail you. but my problem was not resolved. Please refund my amount. ASAP resolve my issue.
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gfxd) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            P
                            Particle
                            from Bengaluru, Karnataka
                            Oct 29, 2022
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Banashankari 3rd stage Bangalore 85

                            Hi my money got stuck in cash deposit machine today need help
                            Dec 11, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 05, 2022
                            ICICI Bank Customer Care's response                             Dear Customer,
                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gu13) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              sanjay11422
                              from INDORE, Madhya Pradesh
                              Oct 29, 2022
                              Resolved
                              Report
                              Copy
                              Resolved

                              Amazon Pay ICICI Credit Card Reward Point on Hold and Card Get Block

                              Address: [email protected]

                              Hi Concerned Team,

                              I did some shopping for my self last sale through my amazon icici Bank credit card since the reward system is quite lucrative considering 5% discount on whatever spending from amazon as a prime member but instead they put the spending under suspicious transaction which is not the case as it was for my self need or collection. Now in the same context around 16683 reward points are on hold for being a loyal...
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy
                              K
                              kapil arandhara
                              from Greater Noida, Uttar Pradesh
                              Oct 29, 2022
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Greater Noida

                              I am the a/c holder of icici bank from last 5 year,
                              Now they have charged first time 0.64 Rs date 26 OCT 2022 and 2nd time 33.18 Rs date 29 OCT 2022 under this category DMC/IN[protected] DP CHGS.
                              I am not aware what type of charges are these.
                              They says there is no charges of this and deduct my money.
                              Kindly refund my money back to my account.
                              Dec 7, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 05, 2022
                              ICICI Bank Customer Care's response                               Dear Customer,
                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gu1s) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                K
                                kapil arandhara
                                from Greater Noida, Uttar Pradesh
                                Oct 29, 2022
                                Report
                                Copy

                                I am the a/c holder of icici bank from last 5 year,
                                Now they have charged rs. 706.82 under this category dcardfee1895OCT+GST
                                On 28 OCT 2022.
                                I am not aware what type of charges are these.
                                They says there is no charges of this and deduct my money.
                                Kindly refund my money back to my account.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  avijitmondal.mep
                                  Oct 29, 2022
                                  Report
                                  Copy

                                  Dear ICICI, How can you deduct money from my account without notifying me? Today I was just checking transactions of my account and found that INR 489.03 and 336.97 /- has been deducted from my account towards DP CHARGES TILL SET-22.
                                  At the time of opening demat account you guys have mentioned clearly that there are no charges for demat account and it is absolutely free.
                                  I don't have use my demat account anymore then why my money has be deducted??

                                  Request you to kindly return my money back. I am loosing trust on ICICI bank whether my money is safe here or not.

                                  Need action on priority.

                                  Regards,
                                  Avijit Mondal
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gfx8) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    L
                                    lmjoshi100
                                    Oct 29, 2022
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Dear ICICI, I was told that there is no monthly charges for my demat account but I could see that RS 826 has been deducted as DP CHGS TILL sep-22 transaction, can you please explain and be open to all your customers?

                                    Thanks,
                                    Lalit Joshi
                                    Dec 11, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 03, 2022
                                    ICICI Bank Customer Care's response                                     Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gpfi) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      Syndicate Bank
                                      1.1
                                      (757)
                                      South Indian Bank [SIB]
                                      1
                                      (128)
                                      Bank of Baroda
                                      1
                                      (4829)