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ICICI Bank Complaints & Reviews

www.icicibank.com

3.3

Updated: Dec 13, 2025

Complaints 23730

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14270

Unresolved

9460

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 67

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Address: LUDHIANA

ON 20/10/2022, TWO DEDUCTIONS HAS BEEN MADE OF RS 590+590. WITH NARRATION: NACH_AD_RTN_CHRG~ADBLDESK-10OCT22~e90D85 & NACH_AD_RTN_CHRG~ADBLDESK-10OCT22~ad7732. kindly clarify why this deduction are made?

Dec 1, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gfxf) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Surcharge was deducted twice from by account and when I tried to discuss with the customer care, they informed that this is some charge that government deducts (1.8%) on every booking done on irctc website.
Details mentioned under transaction is "surcharge & code is MCC 4112".
Kindly look into this matter.

Nov 30, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gfxk) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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From last 20 days in my EPFO portal kyc through bank account was showing pending from bank side.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 23, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0g1ec) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Website: Icici bank's INSTABIZ

I have a current account with icici bank by the name of MURFY bearing account numer[protected].
The bank is fraudantely charging me 29.50/= rs for downloading account statement and upon calling the 18001080 number executive fraudently explains that it was for a physical statement which I never requested and so never recieved.
Obviously courier person will call me and deliver me the statement and also have my signatures """"IF"""" that was the reality

ICICI Bank customer support has been notified about the posted complaint.

Oct 18, 2022

Updated by Manish kapoor 513 The charges of 29.50/= rs are NOT one time but charged repeatedly.

Oct 19, 2022

Updated by Manish kapoor 513 No resolution yet provided for the same matter.

This is totally a fraud and must be done by one of the ICICI employees because they only have the access to take out my account statements.

Verified Support

Oct 20, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Oct 20, 2022

Updated by Manish kapoor 513 Nobody in hell has contacted and it seems like ICICI Bank itself is committing this fraud of taking out my account statement without my consent and then charging me for the same.

How can anyone access my account statement without my consent???
Clearly ICICI Bank is not worth the trust on any account holder anymore.

Oct 31, 2022

Updated by Manish kapoor 513 All I get is a email that states that they will solve the matter at the earliest and respond but ZERO solution.

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My paytm account registered with mobile number [protected] has been blocked due to fraud reported by ICICI Bank against order id[protected]. Please help me get back my account its hindering my business.

Nov 20, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I have updated my bank details for kyc but after a long days still my bank account is not verified by bank.

I don't know why ICICI Bank is not processing the kyc verification. I have read many complaints regarding the same in internet. Please take action and help us to complete the verification.

ICICI Bank customer support has been notified about the posted complaint.

Oct 18, 2022

Updated by [email protected] Can you please resolve ASAP as it can affect my joining in new organisation

Verified Support

Oct 19, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fonj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Oct 28, 2022

Updated by [email protected] Can you please resolve this ASAP. I have already sent an email for this.

Nov 01, 2022

Updated by [email protected] I haven’t received any response on my complaint.

Nov 13, 2022

Updated by [email protected] No response received, still facing this issue.

Nov 23, 2022

Updated by [email protected] Its been more than 1 month since I have registered this complaint, no solution is provided, not even received a revert.

Such an irresponsible, careless behaviour

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Address: Bangalore, Malleshwaram

I have 2 fixed deposits created that are lien marked given an education loan I've taken. I have paid off the education loan entirely 2 weeks ago. However, the lien mark is not being removed by ICICI. The loan department suggests I contact the branch, and I cannot visit the branch given I'm abroad. Customer complaints team is rife with incompetence who responds to me with literally empty emails. Please remove the lien mark as soon as possible.

IFSC: ICIC0000078
Loan No: L1BNG[protected]
FD1:[protected]
FD2:[protected]

ICICI Bank customer support has been notified about the posted complaint.

Oct 17, 2022

Updated by ashrith.reddy Why does this say its resolved, when its not resolved?

Verified Support

Oct 19, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fop5) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Oct 20, 2022

Updated by ashrith.reddy What on earth is [protected]@icicibank.com? Do I use the brackets or not? Or do I insert any text inside the brackets? And why can't you forward this yourself, what's the point of this website if you're just directing me somewhere?

You guys took 10 hours of my time over 10 days for a 10-minute task, for an error you shouldn't have committed in the first place. I'll never ever bank with you ICICI again.

Nov 07, 2022

Updated by ashrith.reddy You incompetent ICICI donkeys.

What the heck is [protected]@icicibank.com? Is that a valid email address? Or do I replace protected with something else inside the parenthesis? Why don't you shut down the business if you're so bad at it?

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I had called ICICI customer care on their number[protected] to seek help regarding a transaction on my credit card. I attempted to get in touch with a service agent and the IVR asked me to input the Credit card PIN after taking the card number.

All banks including ICICI constantly remind us to never share OTP and PIN under any circumstance. So why is the customer care for ICICI asking me for the same.

This is...

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Address: A-1002, Proview Technocity Apartments Yamuna Express, Greater Noida

I'm unable to send/receive money thru upi in phonepe, gpay, Paytm and on imobile app as well. I reached out to customer care and they say nothing wrong with upi on my account. I reached out to my bank manager, relationship manager as well but no use.

It says for security reasons UPI transactions are blocked on this account. Please contact the bank.

My registered mobile number is +91-[protected]

Nov 21, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Hi Team,
I have tried to recharge my mobile number on 14-oct-2022 and 15-oct-2022 using my icici bank account via airtel thanks app.
Recharge not completed but my got deducted from bank account.

Bank: ICICI
Date: 14-OCT-2022 and 15-OCT-2022
Amount: 149+69+69 = 287

+2 photos

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On 15oct, icici bank deducted 3 amounts from my acc (rs. 590, 415 and 175) as ECSRTNCHG charges. Not sure what these charges are for as I have not initiated any payment. These charges were deducted without any sms or any other intimation. This seems to be a fraud. Kindly return my hard earned money.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 17, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fhtu) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Your Base Branch: ICICI BANK LTD., D.NO-5-7-48, TELAR PETA,,WARD NO 12, JEWELLERY STREET, WEST GODAVARI,,530020

BANK BALANCE WAS DEDUCTED ON 10-OCT-2022, WITH RUPEES OF 75.28, IN MY ICICI BANK ACCOUNT, WHY IT WAS HAPPENED, I was contacted to customer care but not responding.

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Respected Sir,

My father's name Anil Garg was a credit card holder of your bank with card number [protected]. He has used your card for a long time and never delayed any payment. He has expired on[protected]Death certificate copy attached).

You are requested to plz close all the cards on his name and do not harass us for any pending payment because we did not get asset from him so we are not bound to pay the dues. We are getting calls from different different numbers daily after eight years of death.

You are requested to close this account and stop the recovery activities with intimidate effect.

Thanks & Regards.
Garg.

ICICI Bank customer support has been notified about the posted complaint.

Oct 16, 2022

Updated by G. Garg death certificate copy..

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Hello sir/madam
I am having a saving account with icici bank for a while now. They have deducted ₹579.18 from my ₹1000 that I had in my account. When I am going through financial crisis myself and the bank itself consumes my balance then how will I manage. I don't know their way of calculating minimum balance charge but please look through it if they are following all the guidelines of rbi before charging any saving account.

Please help.

Regards

Nov 23, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2022

ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0frme) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am holding an ICICI bank saving account since 2020. I have noticed that Rs. 1, 327.50 amount was debited from my account without any information. Kindly have a look and do the needful.

Thanks & Regards,
Nita Chetry

+1 photos

Nov 20, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2022

ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0frmh) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Is ICIC bank providing a job opportunities as a relationship manager to those who have graduated?

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 15, 2022

Verified Support

Hi,

for any queries relating to career opportunities, please email us at [protected]@icicibank.com.

Regards,
Team ICICI Bank

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Address: KOLLAM BRANCH, VAIDYA COMMERCIAL ARCADE NEXT TO HOTEL SHAH INTL RESIDENCY ROAD 691001

An amount of Rs.222.30 was deducted from my ICICI bank account on 13 October automatically and the transaction says vsi/amazon. It was not done by me. I havent given any OTP details but transaction got done and I received mail and message regarding that. Please help.I am attaching portion of my statement as image.

+1 photos

Nov 19, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fgo5) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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My ICICI account got debited various charges in the month from June, July, Aug, Sept, Oct for ECSRTNCHGS. What are these charges and why it deducted from my account? please tell me the reason. They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount.

+1 photos

Nov 20, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Hi I did a transaction through IMPS of Rs 2, 30, 945 towards SBI bank account. The transaction did not succeed and is timed out at Beneficiary bank account. Please resolve ASAP as it is a huge amount

Nov 16, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Oct 14, 2022

Updated by Kynsai Iangrai The issue is not yet resolved

Verified Support

Oct 15, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fg0b) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi

My credit card is closed years back but it is still visible in cibil credit report as active. However on ICICI portal same is not there. Pl check nd fix the gap.

Thanks
Chirag

+1 photos

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fg06) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Oct 20, 2022

Updated by Chirag11133 Hi ICICI Bank team

On mail still no getting any satisfactory respond. Pls lool into this and close.

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