ICICI Bank Complaints & Reviews

Really i frustrated on icici account opening system, asked customer care contacted branch send many mail, still account not yet opened, please find the below details of my online account,

Date of request for account opening: 08. June.2017
Name of the account holder : subhashri
Whether savings or salary account: savings
12-digit account number (If applied online):
Application id : 56182616
Account number :[protected]
Branch and location (If submitted at branch):
Contacted udumalpet branch but they couldn't answer.
Sales executive name and contact number (If submitted to sales):
No one contacted
Your communication address:
122/a pollachi road, udumalpet - 642126
Your contact number: [protected]

Please help me to activate the account or return our money back. Sr raised - sr[protected]

Miss riya moitra of icici bank thakurpukur branch has always troubled us since the beginning of opening account but till date we have ignored. But today when one of our cheques got lost we called her for help and she gave all wrong information which we followed and later we came to know that she has given wrong information from a senior, so we called her again and it was then when she misbehaved with us and instead of solving disconnected the line midway, she even didn't give no. Of branch manager and we don't need to talk to the manager and she was enough. She thinks herself as the highest authority, harasses and insults customer in every possible way. It has happened manier times when there was enough cash in bank but she has returned customers, she loiters around during working hours being present in office for which long ques form in bank and customers have to wait for much longer time. We have faced this last time also when we saw her chatting outside the bank during working hours but for our work we were made to wait for more than 45 minutes.

Dear sir;
My debit card is blocked so i want to this card unblock so plese help me imedately.
My card no.[protected] and my a/c no.[protected] my name - rakesh kumar saini mob-no-[protected]. Addresh-vpo-rampura th-khandela distt-sikar rajasthan pin-332709
Employee in - midland microfinance privete limited udaipurwati

Regards,
Rakesh kumar saini

I made a immediate transfer using imps service and the amount got deducted from my account, however it has not been credited into the beneficiary's account.
The amount transferred was urgent as it was suppose to meet some immediate medical urgency at the hospital. Since amount is not credited to beneficiary patient at the hospital is suffering due to it.
Below is my imps transaction id[protected], transaction amount of 2500.

Request you to kindly do the needful at the earliest as it is matter of someones life and death.

My name is senthil kumar prakash, i'm an icici bank account holder.

My account no:[protected]

On 25/08/2017, total sum of 177 rupees has been taken from my personal account stating "dcardfee 1692jun17-may18"

I need an immediate refund of that amount and the reason for which it has been taken!.

There is also never been any notice via message or email regarding this money deduction. No such activities should happen again!

There is a deduction of 826/- from my account on 29-aug. I am not aware why this had happened. Later, i came to know those are the charges for demat account. I have not used that account. I have just logged in but not used anytime and i have heard the services are free of cost from the icici representative at that time. Its the responsibility of the bank to inform their customers before deducting the amount directly from the account but they are irresponsible towards this activity. I just need my money back.

Reference: merchant id - [protected]
Terminal id[protected]
S/n[protected]

Dear sir/ madam,

I, rukmani saraogi had applied for a swipe machine from icici bank on 11.08.2017.in this regard your representative mr. Alokesh dalal was coordinating. He had send mr. Sudip sirkar to collect the documents. I have submitted all the documents as requested by mr. Sudip along with a letter which contain the period (1 year) of swipe machine taken and annual charges for 1 year rs 4000 in subject line.

I got the swipe machine on 18.8.2017. I have the following complaints to make

1. I have made an application for 1 year for rs.4000+gst as charge. Later on i have been informed by your representative, while inquiring about missing credit in my bank account, that swipe machine has been given for 3 years period and accordingly charges has been deducted. Please let me know on what basis it has been rented for 3 years whereas i have applied for 1 year only. Also, please send me scan copy of all the documents submitted to your representative (Mr. Sudip sirkar/ mr. Alokesh dalal)

2. I was expected to be informed all the credits or debits relating to swipe. However there where no way by which it has been communicated to me formally. Please arrange to send it to me at my email id [protected]@yahoo.co.in for the transaction as of now and any transaction in future.

3. I understand that charges which has been deducted are from missing credit in my bank statement and a debit on my bank statement of rs.3155.57 on 23.08.2017 which is significantly more than the charges which has been agreed for. Please respond the reason for missing transactions in my icici bank statement and exorbitant charges levied that too largely on missing transactions.

4. I have received just a call telling me the settlement process for swipe machine but no call has been received confirming the facility for 3 years. Why there is no confirmation?

I am shocked to see practices from your bank which is highly unexpected. Please look into the points above and send me your response for each points above and resolve the dispute immediately.

Best wishes,

Rukmani saraogi
Mobile: [protected]

Hi there,

I am using icici bank account since last 3 years and yesterday morning they have deducted rs.942 from my account under description dcardfee0442aug17-jul18..
What is this??
1. I have not been informed beforehand for deduction of any such charges.
2. Further, i have not received any sms alert for the same where for all other transactions we are notified by sms. I got to know the same only after i logged in to my account.
3. It is not correct to deduct such amount directly from account.
4. I want the amount to be credited asap.

Rucha shah

Hai,
Iam elvis elias iam from kochi (Kerala).
I had a old salary account with icici account no:[protected]. After quitting job from sutherland i was not using that bank account. Last month i joined in centre square mall as operation staff, and for the salary purpose i just check with the thoppumpady icic i branch which is near to my house. First i ask them whether my old account is active. I was attended by mr. Abijith k. He told me that my old salary account is not active, and he force me to join a new account with a minimum balance of rs10, 000. So i listen to him and the very next day i joined a new account. And the account no is[protected]. After a week mr. Abijith k called me saying please withdraw the rs 10, 000 because some - ve balance is there in my previous account and he mr. Abijith k cut the call. I called him asking wht is the matter how - ve balance came. And he told me that i had taken rs 10, 000 from by previous account when there was no balance in that account. I have a doubt his icici is providing a credit facility. Iam dam sure that i have no idea about this. And this month 25 th abijith again called me saying my new account is going to get cancelled. Because of that issue. And he again cut the call with giving me proper information regarding the situation. He is just insulting me. Treating a customer like #. I called him many times saying give me proper guidance. He was not at all willing to talk with me. He just use me only to achieveing his target account opening. I called him requesting a call back from who ever know about these kind of issue he told me that he is just 3 months working with icici bank. But till this movement i didn't receive any call back. Wow what a super customer service. Iam not a rich guy. Iam living with my salary i have lot to do with my salary. Again i try to reach him. But till abijith k or his manager. Or the branch manager was not ready to talk with me. I need a solution for this. For the - ve balance, how will it happen in salary account. And why he didn't i mean ur bank staff in thoppumpady didn't inform me about this. What is the status of new bank account. I want that bank account because i have already send the bank details to the head office and it's not that much easy to change.
Looking forward from your side, or else i will file a case against icici bank.

Please arrange a call back.

With regards

I am the a/c holder of icici bank from last 1 month,
Now they have charged 177under this category dcardfee6283aug17-july18.
I am not aware what type of charges are these.
They never informed me regarding these charges either by email or by letter.
Who has given right to icici bank to deduct the money without informing us.
Because we kept the money in bank that give right to bank that they can do anything whatever they want. This is totally wrong.

There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.
A/c no.:[protected]

Dear team,

I have tax savings redeemable in the nature of debentures by reference: tax savings bond-022002-tsb-three in physical form from icici ltd
This is yet to be refunded to me and the date of redemption is 27.07.2005.
I have no communication from the bank on the same
The relevant team can be contact me on [protected]@gmail.com and will appreciate a quick response

Thanking you

B muralidharan

Hi team

I used to give examples of your excellent service and professionalism but this time you proved yourself most poor service provider.

I had a credit card 4375 xxxx xxxx 9004, which has bill of around 30k. I paid about 10k untill one day i gets a message that your credit card is blocked. Then you issue a new card to me something ending like 9012 which i fail to receive since my address was changed. You texts me that the second card is also blocked since it was not received to you. Then you issue one more card with ending like 0564. And the third card also follows the same story like the second card.
Now there are no details in my internet banking account for any of the card and i am not able to make payment against any card.
Now i am receiving e statement for all the 3 cards sum up to 30k.

I complained to your customer care team but no fruitful response as every time they say we are scrutinising your case. Its more than a month and i am sick of your service. All my concerns are stated as:
1. Gst has been levied 3 times in month of july itself when there was not a single purchase been done from my end, since my card was blocked already. Upon asking for clarification to your customer care team no fruitful response has been received till date.

2. I still kept some amount to pay for credit card bill in my account and as per auto debit procedure, 2 deductions has been made against the 2 cards that were issued subsequently after blocking the original credit card. Again no clarification from customer support team.

3. The last date to pay is 11th of every month but i am receiving response from you this late, now even though i was intended to pay the amount but because there was no detail in my internet banking i was hurdled to make the payment which in turn will come back to me only in form of fine or late payment charge, when i was totally innocent.

Considering all the above scenarios and huge inconvenience along with, i seek a justified response from your end with a balanced compensation.

I sternly seek your response this time else i will have no option left other than taking legal action against your bank.

Hi,

I have a savings account with icici which is my salary account and was told its a zero deposit account.

There has been a deducted of 588 from my account as dcardfee which i dont understand anything about and was never informed. I was clearly told at time of joining there wil be no deductions.

Also, representative from icici never calls me but i get a mail confirmation saying i had a discussion with them my relationship manager which never happened.

My icici credit card amount deducted 4787/-. Its not yet refunded. I called customer care already 20 days gone. Now. Consumers complaints ca n help i think. I am disclosing card no and details below.
Name-gaurav
Card no-7899
Deduction date-5august
I request you to refund money. Take this case as priority. Refund money asap. Icici bank is not helping so i am contacting consumer complaints.

As per government of india it is mandatory to link aadhar card to savings a/c. Since i have icici bank saving a/c i tried several times to through net banking to do that but every time same error comes up.

I personally went to:
Icici bank,
Shop no. B - 7, dda market, nelson mandela marg,
Pocket 10, sector b, vasant kunj,
New delhi 110070, india

Ifsc code: icic0001037

I personally went to the above branch on may 29th 2017 and handed all paper work to ms. Aman deep kaur. But no action was taken.

Then i again went to the same branch on july 4th 2017 and met mr. Sunil kumar (Branch manager) and again did all paper work. He assured everything was taken care and gave me service request number # sr[protected]. I have the signed proof of that service request.

Tried to send several emails to complaint center but no action. All representatives over and over again ask me to do it through net banking or contact nearest branch. I have tried both of the options end number of times but no result.

Still till date (August 30th 2017) no action taken. Government of india is making it mandatory to update aadhar card liked to savings a/c but bank is refusing to assist.

What should a customer do?

I have very bad experience from your home loan department. After long promise and fighting, they have issued cheque in afternoon and send me confirmation then in the evening they have cancelled it. With no reason giving.
Name of person - hardik
Mobile number - [protected]
Mitesh rana[protected]

Because of this issue now i have loss of 50000/- rs of toeken amount.

I want to file a case against it

I had the sb account at icici bank, main branch jaipur long back.
When the credit cards starts they offer me one free card in my wife name with to saying – free of cost.
I got that card – may use for few amount & which is paid.
After a yaer i got call from the bank that the amount is due for card annuel fee, the same time i compent to rbi and i got the call from rbi also they said what you need.
I said how they deduct the amount without my pernission and than bank revert back the same amount to me.
Now while i am seeing my civil score they saying dues and asking 53 times me to pay.
I need you to take urgent action and make it clear.

Account summary account number [protected]
Date opened[protected] date closed

Loan type credit card
Account status active
Highest credit 5, 780
Current balance 5, 780
Amount overdue 5, 780

I have a demat account in icici bank. When i checked my bank transactions and i found that there is one debit transaction 'dmc/in[protected] dp chgs till j
Ul-17' — inr 463.76'. When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]

I have tried to withdraw cash 100 rs from parsik janata bank atm of koper khairane branch cash not get withdraw and i have got the deduction message of same. Please check below details of transaction receipt which i have got from atm machine.

Date :[protected]
Time : 11:52:55
Atm id : atm0003
Txn no : 4392
Response : 91
Desc : switch not available

Hi,

I have a savings account with icici which is my salary account and was told its a zero deposit account.

There has been a deducted of 588 from my account as dcardfee which i dont understand anything about and was never informed. I was clearly told at time of joining there wil be no deductions.

Also, representative from icici never calls me but i get a mail confirmation saying i had a discussion with them my relationship manager which never happened.