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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Jan 2, 2026

Complaints 23755

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14271

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9484

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Address: 600019

Website: [email protected]

Icici bank salary account (A/c[protected] past 3 1/2 yrs. My debit card expiry aug 31-2017. I received massage debit card undelivered old address. I want to inform you, i changed new address, please deliver my new address. No:204, sakthi ganapathy nagar, 3rd st, thiruvottiyur, chennai-600019. Please do the needful.

Regards,
M. Mohammed sheik sulthan

Sep 30, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Aug 30, 2017

Updated by Mohammed Sulthan Sorry, My Customer ID is: 1682157. Please ignore[protected].

Verified Support

Aug 30, 2017

ICICI Bank Customer Care's response Dear M. Mohammed,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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S

Swe16a

from Shamgarh, Madhya Pradesh

Aug 30, 2017

Sir recently on 9th Aug i was trying to complete my transaction from bhim app and icici bank is my benefiary bank so ammount is dedicated from my sbi account bt nt paid to abhibus. I complaint about this to my bank but they are saying that ammount transaction is successfully from their side and abhibus saying that we don't receive ammount.plz hlp

ICICI Bank Customer Care's response, Aug 31, 2017

Verified Support

Dear Customer, (Swe16a)

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4ey60_aaaa) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 500081

My name is "kanaka rekha p" and i'm holding a salary in icici bank for the past 5 years. I just saw today when i checked my account online, that thrice i have been charged posdec chg of rs. 25 each on august 29th 2017 and the description says:
Posdec chg/26-07-17/7327
Posdec chg/31-07-17/7327
Posdec chg/16-07-17/7327
And i am also charged with sgst & cgst charges for around 6 times on 29th august i. E around rs.2.25 each and 4 times on 18th august i. E rs.8.91 each.

I need an explanation as to what this charge means and why?

-rekha

Oct 1, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Aug 30, 2017

Updated by @Rekha Reddy I am also charged with RwdRdmFee charges for Twice on 18th August 2017, it show as -
RwdRdmFee/1558130/[protected]
RwdRdmFee/1558133/[protected]

Please revert ASAP. i Need an explaination for these charges.

Thanks
Rekha

Verified Support

Aug 31, 2017

ICICI Bank Customer Care's response Dear @Rekha Reddy,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ey62) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Indore, Madhya Pradesh, 452010

Icici bank ltd.
Indore - ashok nagar branch4, ashok nagar, near sapna sangeetaindoremadhya pradesh, 452001

My account number[protected]
Fund cut from my account at 735.75, without any intimation and remark is in[protected] dp chgs till jun-17

I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately.
Contact number is [protected], [protected]

Sep 30, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2017

ICICI Bank Customer Care's response Dear ajayraj321,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: 500082

When i checked my account statement today, i was surprised to see some deduction in my account numbered:[protected] for rs: 826

I immediately searched for the remarks and found out that its for a demat account opening. And i did not request any such opening of demat account whatsoever.

I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately.

"this is a serious breach of privacy and my rights"

Oct 1, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2017

ICICI Bank Customer Care's response Dear Siddu majety,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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A

Ashish Pathann

from Patna, Bihar

Aug 30, 2017

Hello Siddu

This is with reference to your query raised with icici bank.

Your request has been forwarded to the relevant team, who are working on resolving your issue at the earliest. Your issue will be addressed promptly and our team shall get back to you with a resolution within two working days. Any problems place contact it's customer service number [protected] any time help me sir last account number is 1538 call it's

If you have any queries, please reach out to us.

Regards
Ashish

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Address: 560041

Website: Complaining about ICICI regarding Credit card status in consumer complaints.

Hi, i had applied for icici credit card and till now i did not get any update on the same. I tried checking the status with application id but it is showing "there are no records. Kindly do the needful. I tried reaching the concern person but he is saying only one thing that it has been processed, not giving any other updates, whenever i call him you will not receive the call and i approached directly to the bank even then there are no proper response. Kindly help me on the same.

Sep 30, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2017

ICICI Bank Customer Care's response Dear Nazeer Mulla,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4exte) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi Team,

Why I have been charged for my demat account while opening account- executive mentioned only transaction charges will be levied during any buying/selling of shares/securities.

This is serious breach of trust as I have been loyal customer to ICICI.
Need to know why we are charging without informing customers?

Also, would expect to transfer back money. Have connected with my relationship manager of Demat and he has asked me to close account if I don't want to pay DP charges.

Do ICICI bank is really sure to let go loyal customer?
Shall I seriously consider advice of my RM?

Expecting a call from some manager- who can take my case forward and has authority to fix what is wrong.

------

Sep 30, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2017

ICICI Bank Customer Care's response Dear Adarsh Malu,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4exq2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Lakhisarai, Bihar

Sir i have applied an account in icici lakhisarai he provide me atm card and chaque but and he said to me after one days your acccount will activate but now after 10days ihe did not activate my account, my a/c no[protected]. Please give me some information about my accounton this no-[protected] and e mail id - kmsingh.[protected]@gmail.com. Sir its urgent please try to understand my problem. So please i request to you please activate my acccount today

ICICI Bank customer support has been notified about the posted complaint.

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Address: Kottayam, Kerala, 686507

Dear sir
My name is abdul hakkeem, i've a complaint against my current account on icici bank. My current account details
As below
Alif traders, a/c no.[protected]
Kanjirappally branch
The bank has taken almost 6000 rs from my current account. I 've been visited the bank for several times. The bank employees are saying they don't know about the deduction. Anyway i lost my money. I need the money back.
There is absolutely no doubt that this was an erroneous deduction. Kindly scrutinize the error and refund the amount back into my account. I would be grateful if this could be done without further delay as i am undergoing a financial trouble these days due to recessive business,
Kindly regards
Alif traders
Abdul hakkeem
[protected]
Email. [protected]@gmail.com

Sep 30, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2017

ICICI Bank Customer Care's response Dear Alif,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: 380055

Website: Custmor care Nos..

Till december 2016 i am taking follow-up for refund my rs. 602 amount which was unsucces recharge tranjection via paytm.

I had confirmed with paytm, they did not receveid the money as well i have a proof of paytm cc confirm they did not have my amount rs. 602 on mail.

At last branch officer ask me to follow up for getting back my amount but nobody taking care and nobody call me or return ny amount back.

My sr no. Is,,, sr[protected],,,

Worst bank and cheater bank... Cheater all guyss... Please people do not open your account on icici bank...

Regards,

Zoheb,

[protected]

Unsatisfied account holder

ICICI Bank customer support has been notified about the posted complaint.

Aug 30, 2017

Updated by Zohebkhan Dear Team,

Please help me to get amount, Rs. 602 is too much value for me.. The amount was my hard Earn wage...

Regards,

Zoheb

[protected]

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Address: Ranchi, Jharkhand, 834001

Sr[protected]
I got 2 msgs of deduction from my accounting to inr 5000 each. I filed an instant claim and my card was blocked. The deduction was from pay u money which i hv never used. After complaining for so many times all i am told is to wait. I had mere 14000 in my account and it is all hard earned. Our govt encourages us to deposit all our hard earned money with banks but our money is getting embezzled from these reputed banks and no actions are taken against them. Strange! How can a bank not track these frauds even if the customer repeats them instantly.
Please help.
Ph [protected]

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Hi,

I have the same problem after moving to canada that i am not able to banking overseas without otp, i am trying to call up the customer care and everytime the authentication is successful and the call hangs up.

At least they should have some facility to do banking with the registered email id's instead of just with otp on mobile numbers,
Or something like generating the otp with some security questions through internet banking.

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Address: Jaipur, Rajasthan, 302020

Yesterday morning 8 o clock i transferred 90000 in my sbi account from icici bank (Neft). But still now no amount are credit in sbi my account. When i called icici coustmer care num he said that transaction is complete. Please talk sbi coustmer care ya bank. When i called sbi coustmer care he said that please talk icici bank. Please suggest me what should i do. Place update me as soon as possible

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Balance detect from my icici account and i did not make any transaction on 28 th august and specially this kind of. I was wondering how to make this type of transaction without any acknowledge of customer. Please give me some information regarding this info.

Transaction detail is following

Date 28 aug 2017
Iin/i-debit/institute/ [protected]

Amount is 603

I wan to know what is this?

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Address: Sabarkantha, Gujarat, 383430

I made transaction of 28, 250 rs. On 5th of august in trivago tour packages, amount was deducted from my account but trivago didn't receive that amount on the same day i call to customer care they told me to wait for seven days for refund. I waited for seven days though i didn't get my money back i again called in customer help desk they told me to register complaint and wait for 8 business days after completed of 8 working days i didn't rcv my refund of 28250 and this amount is not small for me i want to deposit my money in fd but icici not giving solution of my refunf i asked merchant they have checked and told that amount was not deposited in their account i have made two trancaction the second one was cleared but fopr the first one i didn't get resoulution.
Kindly look into this matter i want may refund as soon as possible cause its already passed 25 days around and its too long period for resolution

ICICI Bank customer support has been notified about the posted complaint.

Aug 29, 2017

Updated by Jinal Thakkar I made transaction of 28, 250 rs. on 5th of August in trivago tour packages, amount was deducted from my account but trivago didn't receive that amount on the same day I call to customer care they told me to wait for seven days for refund. I waited for seven days though I didn't get my money back I again called in customer help desk they told me to register complaint and wait for 8 business days after completed of 8 working days I didn't rcv my refund of 28250 and this amount is not small for me I want to deposit my money in FD but ICICI not giving solution of my refunf I asked merchant they have checked and told that amount was not deposited in their account I have made two trancaction the second one was cleared but fopr the first one I didn't get resoulution.
Kindly look into this matter I want may refund as soon as possible cause its already passed 25 days around and its too long period for resolution

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Address: Bangalore, Karnataka, 560037

Hi,

I am having bank account in icici marathahalli branch from last 3 years and my account no. Is[protected]
My contact number is : +91-[protected]

I was just checking my bank statement and got the shock because my account has been debited by mab charges s tax rs.553

I don't have any mail informing about this mab charges. I have no information from icici. No call, no mail and no msg. Now that i
Understand that icici bank has not informed me about change of balance system and if charges deducted are not credited back to my account then i will be left with no other option but to take this matter to higher authorities and banking ombudsman as this is clear violation of rule 8 (1) (K) i. E. "levying of charges without adequate prior notice to the customer" of the banking ombudsman scheme 2006.

Thanks & regards
Venkatesh p

ICICI Bank customer support has been notified about the posted complaint.

Aug 30, 2017

Updated by venkateshkbvc It's a Fake website don't post any complaint here

Aug 30, 2017

Updated by venkateshkbvc It's a Fake website don't post any complaint here

Aug 30, 2017

Updated by venkateshkbvc It's a Fake website don't post any complaint here

Aug 30, 2017

Updated by venkateshkbvc It's a Fake website don't post any complaint here

Aug 30, 2017

Updated by venkateshkbvc It's a Fake website don't post any complaint here

Aug 30, 2017

Updated by venkateshkbvc It's a Fake website don't post any complaint here

Aug 30, 2017

Updated by venkateshkbvc It's a Fake website don't post any complaint here

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I

Indimish

from Kolkata, West Bengal

Aug 29, 2017

ICICI Bank — amount debited from debit card

My self indresh mishra. sir today i made payment for my vodafone bill i made payment through my card suddenly my amount is debited and no bill receipt genrated. i contacted with vodafone but they said they didnt recived any amount .so please refund my money asap.

indresh mishra
acc no :- [protected]
mobile no :- [protected]

venkateshkbvc's [Complaint's author] reply, Aug 30, 2017

It's a Fake website don't post any complaint here

venkateshkbvc's [Complaint's author] reply, Aug 30, 2017

It's a Fake website don't post any complaint here

venkateshkbvc's [Complaint's author] reply, Aug 30, 2017

It's a Fake website don't post any complaint here

ICICI Bank Customer Care's response, Aug 31, 2017

Verified Support

Dear Indresh,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Two wheeler - mahindra gusto 110
Vehicle no - tn 54 p 1923
Customer name - a. Vigneshwaran s/o s. P. Anbalagan
482, samynagar, thathampatti,
Salem-636014...
Tamilnadu..
Contact no - [protected]
Dear sir,
Before four months iam getting scooter type vehicle in mahindra two wheelers i placed the vehicle loan in icici bank..
At that time i stricly said sir my salary date is every month of 7th they said ok sir we done it for the date of 10th. Iam also said ok it's fine
After a 20 days of time i getting a letter from your bank on that letter the due date is every month of 1st...
I will call the your officials and asking what is this? The date is changed, they said first two installment you should pay sir definetly we can change your date...
Till now there is no response in this problem
I can fix a date for my conviniency only, not for your conviency...
Please change the due date

Thank you

ICICI Bank customer support has been notified about the posted complaint.

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Maine aap ki bank se 🚜 tractor loan liya hay jiski emi. 6month ki hay aur pichhale 2year se mera koi bhi deo nahi tame se pahle bhar diya hay firbhi mere ko pichhale 5 month se call aana chalu hay may har bar kaheta hu ki may time pat per paisa bharta hu tobhi mere ko distap karte ho to bolte hay ham dubara call nahi karenge aur call vapis karte hay mere ko letter bhi bheja jisme dio. Bataya hay aur an to roj call aarhe hay may paresan hogaya hu maine kyu aap se loan liya may to kisan hu pahle se paresan hu aur upper se aap ka pressor
Subahi mere ko call aaya aur mera blood pressure badh gaya sayad atek ho
May tang aaker f i r karne ja rahahu...

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I closed my irish goal 5 days back and still money not deposited to my savings account.
I closed goal using imobile app and it was successful at my end.
Now whenever i logged in internet banking, it says no pending goals and money has deposited to my account.
This is serious issue.
Seems that bank has enough customer base now and don't want to keep old customers satisfied.
This really sucks.

Sep 29, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2017

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4eu82) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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S

sindhujaganesan

Aug 29, 2017

Hi,
While doing my transaction i got user id disabled message.It's a medical emergency..Please help me soon.

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My name is dhuke mangesh popat. I had done transaction from upi ([protected]@icici) to recharge of rs.399 on my number on 28 august 2017. The transaction was successfull but recharge is not yet done on my number jio no - [protected]. I contacted to jio company but they said payment is done to indiaideas so i need to cantact you people. Please tell me why this happened and return my money as soon as possible. Upi refrence[protected]. This is very embarrasing. Refund by using payment address [protected]@mahb

Thanks and regards,
Dhuke mangesh

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A

Anjan Nag

from Kokrajhar, Assam

Oct 11, 2017

I made a payment of Rs 300 for my Tata Sky on 25/09/2017 through BHIM app, though the payment is approved but it's not reflecting on my Tata Sky account.I was asked to call my bank, when I called the given no, they also couldn't help. Here is the transaction id[protected].Also find attached the transaction screen shot.Please do the needful ASAP.

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Address: Madurai, Tamil Nadu, 625010

Hi,
I have closed my icici credit card with settlement on 19 aug 2010. Till now i didnt get my noc. Its been years that i have been waiting for the same, but more than 7 years passed and i didnt receive the noc also. Also kindly update my status as closed in cibil and also let me know so that i can go for a credit card in icici bank since i have a good cibil score of 750+.

Sep 22, 2017

Complaint marked as Resolved

Received the NOC

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2017

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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G

Girdhari das soni

from Chakia, Bihar

Aug 29, 2017

Hello sir I had transfer 25000/- by mistake another's persons.plzz block his account till my money will come back.
His account name& number is
Harish parihar
Saving account
A/c no[protected]
Ifsc - 0000064
Ahmedabad

D

Dsg10948

from Hyderabad, Telangana

Aug 29, 2017

I request to you kindly stop the payment (2nd & 3rd instalments) to CPP without my knowledge . My credit card no.[protected].

D SUBRAYA GOWDA.

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