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ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 675

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L
Lokeshj13
from Gurgaon, Haryana
Aug 20, 2017
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Address: 201309

Hi icici,
ECSRTN270217, ECSRTN170414 this is has been automatically debited from my account it is such a cheating that without informing costumer you are debating amount. Please help me to return this.

Thanks,
LOkesh jindal
[protected]
Lokesh.[protected]@vitalum.ac.in
+1 photos
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    M
    Mahalakshmi K
    from Mancheral, Telangana
    Aug 20, 2017
    Resolved
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    Resolved

    Address: Bangalore, Karnataka

    Icici bank — deactivate one assist plan of icici bank

    Mahalakshmi
    Date of incident : 7 august 2017

    I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money.
    Please cancel this plan
    Sep 20, 2017
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 20, 2017
    ICICI Bank Customer Care's response
    Dear Mahalakshmi K,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4eaod) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    My Adhar number and my debit is missing and someone miss using the my card.and also I have miss use transaction I'd. IN/pay TM Mobile/[protected]..using this transaction id my ATM card miss using.pls help as quickly... transaction I'd :SB498800...I can't know where I registered my complaint.pls block my ATM card.. otherwise tell the solution
    ICICI Bank Customer Care's response, Aug 22, 2017
    Verified Support
    Dear Kothan Vpm,

    We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4eaod_aaaa) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    I purchase petol of ₹1000.00 from Yadav Motor on 7/08/2017 7.52.29am through ICICI bank Debit card.
    ₹29.50 has been debited on 11/8/2017 for this transaction which should not have been as per petroleum minister government of India.
    Such charges are detrimental for going digital or cashless.

    Please refund the same on top priority
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      H
      Honey_Mouni
      Aug 20, 2017
      Resolved
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      Resolved

      Hi team.

      My name is m mounika
      Account number.[protected]
      Card number [protected]

      I have tried booking tatkal train ticket yesterday morning which gave page not displayed on final page but money was deducted.
      Then i tried again and booked again which was successful... But the money deducted for failed transaction is not refunded.
      Please update me asap.
      Regards,
      Mounika m
      Sep 20, 2017
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Aug 20, 2017
      Updated by Honey_Mouni
      Please update me asap.
      Verified Support
      Aug 20, 2017
      ICICI Bank Customer Care's response
      Dear Mounika M.,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Its asking me to make more payment

      money deducted for failed transaction - Comment #2824346 - Image #0
      money deducted for failed transaction - Comment #2824346 - Image #1
      money deducted for failed transaction - Comment #2824346 - Image #2
      ICICI Bank Customer Care's response, Aug 22, 2017
      Verified Support
      Dear DeXaKiMuRa 82 Dj NiZ,

      Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Hi,
      I've applied Cradit Card application two weeks ago no information application Status pl help .

      Thanks & regard
      Kuldip yadav
      [protected]
      ICICI Bank Customer Care's response, Aug 21, 2017
      Verified Support
      Dear Kuldip yadav,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        O
        Omprakash Ginodia
        from Kolkata, West Bengal
        Aug 20, 2017
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        Address: 700106

        A/c no. 1 was settled for rs2, 20, 000 for five installments and paid as under:
        22.09.10 rs44000 paid
        11.10.10 rs.44000/paid
        13.11.10 rs.44000/- paid
        10.12.10 rs.44000/paid
        23.04.11 rs.44000/paid all payments was collected by your officer mr. Parbhakar mob 98366661 or by his staff. I pointed out for delay due to some reason to mr. Parbhakar and he assured that he would take care for delay and i should not got worried. After payment there was no objection for this delay nor any letter etc. Positively every things was in order as assured by mr. Parbhakar.

        The problem started after settling the account for a/c no.2 for rs.66650/- in by mr. Sandip sarkar mob. No.[protected]. He came to my office and settled the account for rs.66650/ and collected the cheque as under
        Recpt[protected] dt 28.11.12 for 38000/- on canara bank dtd.28.11.12 cleared & another recpt no. [protected] dt 28.11.12 for rs.28650/- of ici bank a/c no.[protected] as against available bal 38658.30 as per bank statement dtd. 20.11.12. This cheque was dishonoured as the entire fund was transferred to a/c no.1 and both the account was disturbed. I spoken mr. Sarkar about this and also mr. Parbhakar. Mr sarkar assured to take care for this and get the amount revert back to my account and adjust accordingly for a/c no.2.
        After some time mr. Sarkar regretted as his say did not carry any value & weight.

        Now i, senior citizen of 73 years old, oftenly being disturbed by your bank without having any fault of mine. Whereas a credit to be reflected to my account of rs.10008/[protected]. Being old man i do not have any source of income and already in deep trouble. As such this matter to be closed reflecting credit to my a/c of rs.10008/-

        Regards
        Op ginodia
        ICICI Bank customer support has been notified about the posted complaint.
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          D
          DEVAVRAT RAMKRISHNA Kulkarni
          Aug 19, 2017
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          Address: 410206

          Dear sir,
          Ref: rights issue application number 215295 / 123490 folio no./ dp id/
          Client id in[protected] caf no 215295
          I have applied for the rights issue for 653 shares (153 eligible + 500
          Additional) submitted the application on 8th september along with cheque
          No. 667329 dt 06/09/2016 drawn on icici bank for rs 42445/-
          It is almost a year now and the cheque status shows un-used but no
          Information regarding the allotment.
          Hence i had written to my relationship manager at icici direct. He
          Suggested to check with customer care.
          I spoke to customer care - they directed me to check with vashi branch;
          Where i had submitted the application.

          In the mean time i wrote to shares department of sintex ind. - they
          Replied that they haven't received the application & asked me to check
          With bank where i have submitted the application. Hence i approached the vashi branch about a month ago contacted miss
          Priyal contact no [protected].
          Even after repeated follow-up no seriousness is visible, moreover no
          Commitment on resolve the issue & provide me the necessary trail of my
          Application.

          My request is very simple -
          1. Provide me details that the application is submitted to sintex ind.
          For further process from their end. So that it can be taken up with sintex
          Ind.
          In absence of that
          2. Pl ensure that i get 653 shares of sintex ind & equivalent of sintex
          Plastics (Post de-merger)

          Since there is no response from vashi branch, i have no option but to
          Escalate the matter to higher authoriteis.
          But customer care has responded that i have 889 shares in my dmat a/c. But those are due to my original holding of 889 shares. Customer care offecer menika singh has not even red the complaint details & conveniently avoided the main question of rights issue application for 653 shares
          ICICI Bank customer support has been notified about the posted complaint.
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            A
            Ashwin Dsouza
            from Bengaluru, Karnataka
            Aug 19, 2017
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            Address: Bangalore, Karnataka, 560100

            I would like to bring to everyone's attention the absolutely hopeless service i recieved from icici bank

            I opened an account after which i was asked if i wanted a demat account for which i agreed

            The representative came collected data asked for a transfer of transaction of ten lakh rupees which i did inmidiately and left since then it's been a month i have been following up regularly for which i get absolutely no response sometimes my calls are just cut curtly i can't believe a bang as big as icici treats their customers in such a fashion i am totally appalled and would expect a bank like icici to have personnel who are better trained to do their job properly and better response to their customers
            ICICI Bank customer support has been notified about the posted complaint.
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              V
              vaiB07
              from Mumbai, Maharashtra
              Aug 19, 2017
              Resolved
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              Resolved

              Dear team,

              This is serious issue. I have got call saying that you have not redeemed your points and we are going to convert redeemed points to cash. And they have all my card details with personnel record. They have done transaction of 8000 from my credit card account this is absolutely wrong. First of all, how they got my details. Pls register complaint against this no : [protected].

              They have confirmed my card details & money got deducted from account. On call, they have given complete identity about icici bank employee.
              I am going to close icici bank credit card soon if icici bank is known for such frauds.
              @all : dont take icici bank cards as more frauds are being registered against bank

              Regards,
              Vaibhav mahajan
              Sep 19, 2017
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 19, 2017
              ICICI Bank Customer Care's response
              Dear Vaibhav Mahajan,

              We confirm you that, the call you have received has not been made by ICICI Bank. ICICI Bank never asks personal, account or financial information from the customers. Please do not reveal your financial details or passwords to anyone. We request you to write to [protected]@icicibank.com with your contact details incase you receive any such calls. Further, we have made a note of the mentioned contact number and will get it investigated.

              Regards,
              ICICI Bank Customer Service Team
              Aug 19, 2017
              Updated by vaiB07
              @icici Bank customer care
              Ok..Fine..
              What about my transaction amount that has been deducted? Is it not your bank responsibility to trace who has done it?

              Do you refund amount for fraud transaction ? ... Because, i got SMS from ICICI bank that somebody is trying to misuse your card so your bank agree to the point that somebody is doing fraud transaction... Ideally, i should be refunded with amount that has been transacted ..
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                R
                Revathi Dhanalakshmi
                from Korampallam, Tamil Nadu
                Aug 19, 2017
                Resolved
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                Resolved

                Address: Chennai, Tamil Nadu, 600037

                Hi,
                I'm not a icici bank customer care back account member. I got call from the icici customer care number ambattur and i asked her how you got my personal details and the girl used bad words continuously and keep on torturing by calling again and again and abusing. I can't tolerate this and i called back and i wanna raise complaint to the manager but they are not connecting the call. She was using all the bad word towards me. Please look into it. Im scared that she may use my personal profile in wrong way.
                Is there is no watch for them to look how they are behaving. Seriously if it wouldn't receive the response from your side i will post the voice recorder in social media.
                And i don't know how she got all my personal information without my knowledge. Seriously it's not easy thing to move on. Please look into this this seriously.
                [protected] [protected] [protected] the girl who talk with me called from this number. She again and again calling me. Please do something.
                Sep 19, 2017
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 19, 2017
                ICICI Bank Customer Care's response
                Dear Revathi Dhanalakshmi,

                We confirm you that, the call you have received has not been made by ICICI Bank. ICICI Bank never asks personal, account or financial information from the customers. Please do not reveal your financial details or passwords to anyone. We request you to write to [protected]@icicibank.com with your contact details in case you receive any such calls. Further, we have made a note of the mentioned contact number and will get it investigated.

                Regards,
                ICICI Bank Customer Service Team
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                  Z
                  Zazak
                  from Bengaluru, Karnataka
                  Aug 19, 2017
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                  Address: 560032

                  This is zeeshan kaleem. I have and icici account in yelahanka branch bangalore. This is regards to my tds amount which has gone to a wrong account[protected]. The mistake is from my side. Request you to do the needfull. Please its a kind request. I had been to my branch they told they cant help me in this. And told me to contact sbi. And i request icici bank to co operate with me and help me in getting my amount back.

                  Name: zeeshan kaleem
                  Date of birth:[protected]
                  Assessment year:[protected]
                  Mode of payment: necs
                  Reference number: [protected]
                  Amount credited date: 1 august 2017
                  Bank : icici
                  Ifsc code: icic0000411
                  Branch : yelahanka
                  Account no:[protected]
                  Pan no: dyhpk0677r
                  ICICI Bank customer support has been notified about the posted complaint.
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                    M
                    Mani445
                    from Razole, Andhra Pradesh
                    Aug 19, 2017
                    Resolved
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                    Resolved

                    I vinod kumar ordered killer watch on july 17 2017. Icici send me offer code to book killler products. Then i have choosen killer watch and order on 17 july but dn't receive any produc till now. Its already one month completed from date of order.
                    Order id 167882
                    Product details klw5016b. Send the product immediately. Icici bank making fraud this way. Dont buy any product offered by icici
                    +1 photos
                    Aug 21, 2017
                    Complaint marked as Resolved 
                    They send me the product which I had ordered before
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                      S
                      srisri nivaas
                      from Hyderabad, Telangana
                      Aug 19, 2017
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                      Address: 560037
                      Website: consumercomplints

                      I took personal loan from icici in 2007 4, 87, 000 i was payed 27 emi nearly 3, 00, 000 i payed. I lost my job i am not in a position to pay am asking please settle my account they are asking to pay 1, 56, 000 i don't have that amount i am asking please less some amount i have 1, 00, 000 from past 5 years am asking but recovery agents are calling to me they are telling kidnaap and they are fighting daily
                      ICICI Bank customer support has been notified about the posted complaint.
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                        P
                        Priya krp
                        from Chennai, Tamil Nadu
                        Aug 18, 2017
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                        Address: 600011

                        Hello,

                        This is to inform you that i dint ask to activate any plan regarding one assist. The company activated the plan with out my permission and they have deducted rs.1399 from my credit card with out my knowledge. This is an illegal activity. Actually i dont want this plan to be activated. Kindly deactivate the plan and refund my money as soon as possible.

                        Relationship no 1201001.

                        Ph. [protected]
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Priyanka,

                        Greetings from OneAssist...!

                        We deeply regret for the inconvenience caused to you.

                        As per your request, we have cancelled your plan vide service request No. 2271575.

                        The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

                        Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                        Regards,

                        Deepali

                        Team OneAssist
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                          R
                          raj sahay
                          from Hyderabad, Telangana
                          Aug 18, 2017
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                          Website: eazypay.icicibank.com

                          Hi team,

                          I did payment transaction in https://eazypay.icicibank.com/ towards delhi public school miyapur amount rs.27486 for admission number m16/0097 on 8/8/2017 12:31 with rbl bank credit card ending with 1231 (Rbl transaction id 383528) but transaction got failed due to network issue and amount got deducted from the card. I waited till 16th august and found that invoice is still open. So i did one more payment transaction for the same through net banking.

                          Now almost 10days over but failed transaction amount not refunded to the rbl credit card. I checked with rbl bank they confirmed that amount deducted but not yet refund.

                          Please do the needful to refund amount 27486.

                          Issue already reported to to [protected]@icicibank.com and [protected]@icicibank.com; but did not get any response.

                          Regards
                          Rajnish sahay
                          [protected]
                          ICICI Bank customer support has been notified about the posted complaint.
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                            A
                            Awadhesh Choudhary
                            from Kolkata, West Bengal
                            Aug 18, 2017
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                            Address: Bhagalpur, Bihar, 813213

                            Sir today i gone to icici bank branch to credit some rupee but some notes bundles was of 10₹ & dupty manager say that i can't take 10₹ note for 15day becz i have lots of 10₹ notes bundles. I says that to sir, it's urgent so pls take the ₹ but he can't & says you have urgent than you close your a/c form our bank & his behaviour to badly.. Pls say what can i do.. Pls help
                            ICICI Bank customer support has been notified about the posted complaint.
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                              V
                              viny59
                              from Chennai, Tamil Nadu
                              Aug 18, 2017
                              Resolved
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                              Resolved

                              Address: Chennai, Tamil Nadu, 600041
                              Website: icici

                              I have closed my credit card almost a year ago, but still the statement is getting produced... As well as last month my friend has dropped some amount wrongly in the closed credit card. It got deposited..

                              But i am not able to use it, because it is a blocked card, but in my account is showing & they cant transfer to saving account.. Now there is a statement getting produced...
                              Oct 2, 2017
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 18, 2017
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              Verified Support
                              Sep 01, 2017
                              ICICI Bank Customer Care's response
                              Dear Customer, (viny59)

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4e6e5) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                N
                                Narayan Pratap
                                from Coimbatore, Tamil Nadu
                                Aug 18, 2017
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                                Address: Bareilly, Uttar Pradesh, 243001

                                My salary account is running at bareilly branch (Civil lines) by name of narayan pratap (Acc no[protected], i withdraw the rs 5000.00 on 12-08-17 but account is debited and cash not withdrawn from atm so i complaint as mentioned in subject line yet the amount is not recredited in my account and feeling help less as 6 days is passed over. Kindly look the matter and do needful.
                                ICICI Bank customer support has been notified about the posted complaint.
                                HI Team,

                                Requesting you to provide me a debit card, Which i was used before has been expired on 09/17.

                                Kindly please contact me for further update.

                                Regards
                                Guna
                                Ph: [protected]

                                complaint no sr487978355 - Comment #2822436 - Image #0
                                My Vehicle number is AP11AB8800 i lost noc please provide me a duplicate copy it will be helpful for me my contact number [protected]

                                complaint no sr487978355 - Comment #2822564 - Image #0
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                                  H
                                  hemaprakash
                                  from Mumbai, Maharashtra
                                  Aug 18, 2017
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                                  Address: Chennai, Tamil Nadu

                                  Hi team,

                                  Good day!

                                  I have withdrawn 10000 money from bank of baroda atm, maduvinkarai on 7th aug. I couldn't get the money. I have raised a compliant in icici bank (Sr[protected].
                                  But those people are not responding properly. 11 days completed they are saying still ticket is in open status only.

                                  They are not even answered properly. I dont know how to proceed futher. Can u please check and assist. We are from poor background and this is my salary. Please do the needful.

                                  Awaiting fo your response.

                                  Thanks®ards,

                                  Hemalatharaghupathi,
                                  +91-[protected]
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    S
                                    Shoumya Sharma
                                    Aug 18, 2017
                                    Resolved
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                                    Resolved

                                    Address: Gurgaon, Haryana, 122050

                                    I am the customer of axis bank had done a wrong imps of 30000/- dated 01/05/17 in icici bank account.

                                    My bank has raised a complaint to the centralized cell of their bank and the same has been raised to your bank. But as on date the issue has not been resolved.

                                    My bank is saying that their centralized cell who is handling such issues has not got any reply from icici.

                                    Reference no of mail sent to icici imps query.

                                    I. E. [protected]

                                    Below is the detail of wrong imps.

                                    Wrong imps of 30000 dated 01/05/17 was done. 

                                    Wrong a/c no[protected] 

                                    Correct a/c no[protected] 

                                    Ifsc code-icic0002450

                                    Mine a/c no-[protected]  (At axis bank)

                                    A/c holder name - shoumya sharma.

                                    Detail of transaction - imps/p2a/[protected]/[protected]icic00
                                    Sep 18, 2017
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 18, 2017
                                    ICICI Bank Customer Care's response
                                    Dear Shoumya Sharma,

                                    Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      S
                                      sdop4
                                      from Samalkha, Haryana
                                      Aug 18, 2017
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                                      Address: New Delhi, Delhi

                                      Please provide the refund amount of rs. 3006/- as tickets not make from air india through irctc air ticket booking service on 14 aug 2017 at 11 pm. The details as given below
                                      Transaction i'd sb498800
                                      Transaction date 14 aug 2017
                                      Bil/[protected]/tchg. Rs. 10 get rs. 1. 80/[protected]
                                      Refund not received yet since 14 aug 17
                                      So, please provide me the refund as early as possible
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        V
                                        Vijayraj Adwani
                                        from Pali, Rajasthan
                                        Aug 18, 2017
                                        Resolved
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                                        Resolved

                                        Address: Jodhpur, Rajasthan
                                        Website: icici customer care

                                        Hand written app. With signature of rest a/c holder with both passbook, chq. Book submitted for a/c close and bal. Trd. To another a/c in same name at nai sarak jodhpur branch on 02.08.17, after complaint as mail recd. From customer service manager printed app. With kyc submitted at chb jodhpur branch on 10.08.17 and contact on 11.08.17 and 17.08.17 but still bal. Not trd. Harassment making due to lack of proper job knowledge
                                        Sep 18, 2017
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 18, 2017
                                        ICICI Bank Customer Care's response
                                        Dear Vijayraj Adwani,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4e69u) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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