I ordered ladies watch and got mens watch. Got terrible customer service from killer support. No response for mail sent to [protected]@nixon.co.in. People should stop believing in fake offers given by icici bank. When i call icici customer service, i get a response "read the terms and conditions. We are not responsible for your issue" contact vendor. So lesson learned don't believe in fake offers from icici bank
ICICI Bank customer support has been notified about the posted complaint.
Aug 24, 2017
Updated by Prasanthkp1 Order was made on July 23 and wrong product shipped in August and nobody seems to take responsibility for it. Sent mail to Killer support [protected]@nixon.co.in and waited for 1 week, no response. Also tried reaching the unreachable customer care numbers[protected]
[protected]
[protected]
So my advice to people... DO not believe in any promotional offers from ICICI Bank, because you will see they are not responsible if you carefully read the terms and conditions in fineprint
Verified Support
Aug 25, 2017
ICICI Bank Customer Care's response Dear Customer, (Prasanthkp1)
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4el6z_aaaa) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
Aug 27, 2017
Updated by Prasanthkp1 I have email [protected]@icicibank.com with details of the transaction
Aug 27, 2017
Updated by Prasanthkp1 Now I get a response from ICICI below below( Name removed to protect privacy). it seems ridiculous wasting my time when even ICICI doesn't know what is the correct complaint channel. Anyways I have forwarded same email to [protected]@nixon.co.in.
I don't understand why ICICI partners with FRAUDS to tarnish their own reputation
============================================
We understand your concern.
We request you to please connect with us on [protected]@nixon.co.in or feel free to call us on [protected] during all working days between 10.00 am to 7 pm.
We thank you for giving us an opportunity to be of service to you.
Sincerely,
XXXXXXXX
Customer Service Officer
ICICI Bank Limited
============================================
Sep 09, 2017
Updated by Prasanthkp1 I was told to attach photo of wrong product received, but of no use. It's a fake offer to dispose of[censored]nused stock of Killer. I don't know why ICICI is partnering them spoiling their own good name. Maybe Chandra Kochar is not knowing this;)
Below is the email where there is no response. I don't mind getting anything back from these ######. I am posting this so that no one wastes their hard earned money for ICICI and KILLER fake offers
[protected] Forwarded message[protected]
From: prasanth k Prabha
Date: Thu, Sep 7, 2017 at 5:14 PM
Subject: Re: Customer ID[protected]
To: customer support
Cc: [protected]@icicibank.com
Any updates please
On 28 Aug 2017 8:24 pm, "prasanth k Prabha" wrote:
Attaching image of the product received.
​
On Mon, Aug 28, 2017 at 11:57 AM, customer support wrote:
Dear Valuable Customer.
Kindly share a photo of the received product so that we can look in to the matter and revert you as soon as possible.
Thanks & Regards,
Customer Support Team
We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4emy4_aaaa) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team