ICICI Bank Complaints & Reviews

Hi,

I'm using ICICI Credit Card since 2015 .due to my overseas assignment a didn't make any payments of my card since few months and which resulted too many penalties and interests, I request CC Department to allow me to make the payment of my actual usages and wave off the penalties and late payment charges on my card and close the same.My card details as follows

card No:[protected]
Mail:[protected]@gmail.com
+[protected]

Thanks
kiran

Dear sir

As i having a current account in your bank of account number[protected] in the name of hemagiri associates for which i have given the request to change the current account minimum average balance from 25000 to 10000 but i have chgarged 1000 for nmab

The information given for me is for 10000 mab account the charges were 700 + tax

So please get me the clarification

Hai,

I ammu from cheyyar. I using icici credit card and they called me add one assist plan last year. They said that this is a one time payment for lifetime payment. But this year again cut money from my credit card to one assist plan without my permission. How they do like this. Like fraud. Please stop my credit card soon and give my money now or i take action soon.

My one assist number : 2159145

Dear sir,

. My credit card application submitted on 20 july 2017. But i am not able to track the credit card application id. What is final disposal of my application? Please tell me about credit card.

Application no:a[protected]
My name :baiju koshy
Ph no:[protected]
Pin:695001
City :trivandrum
State:kerala

Sir very bad experiences with very bad services.. I am in trouble since two weeks but did not get any solution. I raised sr 1 time but did not get any solution. Many time i tried to contact with customer care on different-different no. But the system is that much complicated that while calling i did not reach to any human only computer only talked with computer.
Customer care complaint no:sr[protected]

What is the status of my credit card application.

Sales executivename:jachend cs
Sales executive no:[protected]
Se id:f02549

Dear sir / mam,

I want to put your attention that i am working with zydus cadila. I visit purnea (Bihar) branch for salary account open. Concern person said that you have to open saving account i asked for salary account saying that we have no any salary account opening form and u have to open only and only saving account.

Please look into matter plz give proper solution. Only targer acheviement u cant diver customer requirement.
I[censored] have any issue than kindly provide me in written or mail i can talk with my organization superiors.

Regards
Alok ranjan
[protected]

I had applied for a credit card in online. And i had got a call from a lady swetha from icici and asked me to apply for an credit card. She said the card is for free, no processing or any fee will be applied. I agreed and said ok. The lady swetha number if i call is not rechable now. ([protected])
She proceed everything and she informed me that i will be getting a call from icici executive for verification and deatil explanation. And she said if the executive call and inform that the card is chargeable, say yes to the excutive but you will not be charged. Then i said the same to executive that yes i know its chargeable.
But now i see i have been charged and got a bill stating ""total amount due is inr 588.82, minimum amount due is inr 100.00 and the due date is august 27, 2017.""
Make sure am not going to pay a single rupee or please cancel the card.
If possible try calling to my registered mobile number or email me.

I made a transaction of 1000 on 25/09/2016 and it failed. But amount is deducted.
Transaction details - mps/shell adars/[protected]/0

I have been given a temporary credit 1000 which has been reverted on 06/01/2017 saying "merchant has declined the transaction".
Transaction details - mps_instacr_dt25.9.16_txn8741

But merchant as well as icici ims has confirmed that the amount has not been credited to merchant's a/c and given me proofs for the same.

Now it's been 11 months i'm escalating the issue along with proofs and icici is doing nothing.

I have been an icici customer since 2010, it's completely unfair the way they are treating me.

Hi, i am having a salary bank account in icici gachibowli, hyderabad branch from last five years and my account no. Is[protected] my contact number is : [protected] i was just checking my bank statement and got the shock of my life. My account has been debited by smab chgs-588.33 on 22/08/2017 and igst charges 105.89 22/08/2017 i tried calling the gachibowli branch, hyderabad but there was no response. I don't have any mail informing about this smab charges. I have no information from icici. No call, no mail and no msg. Now that i understand that icici bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then i will be left with no other option but to take this matter to higher authorities and banking ombudsman as this is clear violation of rule 8 (1) (K) i. E. "levying of charges without adequate prior notice to the customer" of the banking ombudsman scheme 2006.

Mobile no. [protected] - call for updation of credit card where you will get more benefit. They ask all the card details like name, address, card number, expiry date and cvv. If you don't give them and counter them for the same then will misbehave you.

Please be aware on these fraud calls.

Requesting icici bank authority to take care such fraud calls.

I kunal singhal holder of savings bank account number[protected] made a payment whose transaction id is sb498800 on 23rd of august. The amount has successfully deducted from my account but the same has not been credited to respective account for which it was meant to be. The payment was made in favour of the institute of chartered accountant of india of amount rs. 1507.5.
Please look into the matter asap.
Kunal singhal
[protected]

Today i was checking statements and suddenly i've noticed that i am fining with surcharge every time i swap my icici debit card at petrol pump outlet and amount is 11 even on the transaction of approx 350 rs.

I've noticed it today and i just referred my old statements and in my surprise more than 6 months i am fining with this surcharge. And within statement its displaying like: "surcharge dt:dd/mm/yy mcc 5541"

What the hell wrong with this icici guys? There isn't any provision from the government regarding surcharge on debit card then why i am fining with this non-sense things.

On front end, government urging us to go for cashless and at back-end this stupid banks are looting customer in the name of fuel surcharge.

We're already paying more then enough tax on petrol and not supposed to pay any more charges to the bank.

Icici bank, revert all this stupid surcharge or we don't require your services.

Dear sir, i am having a savings account in our bank. On 17th august i had received amount of 18200/ from one of my friend staying in new zealand, through worldremit. After getting the amount credited in my account you guys had freezed my account with out intimation. If you need any details you have ask me. But with out asking you had debit freezed my account. At present i am in a place where i dint have icici bank near by me. Right now i am not having single np with me. Please help me for getting my amount back. I am trying to contact them from 17th august onwards, but they are not even responding. Please help me to get my account active.

Dear sir,

I am in receipt of your statement without any date for two different credit card no. Showing total due amount rs. 3532.70/- for immediate payment.
The details are below,

1] 4477 xxxx xxxx 6002 - for rs. 736.90/- : towards late fee charges + gst there on & interest charges. I am rather surprisingly to see such type of system generated statement, as i do not hold such card at all. As such this is not acceptable to me.

2] card no. 5239 xxxx xxxx 4008 for rs. 1186/- : this statement is correct as i am using this credit card & i have no issue in paying the same as per due date.

Please note that i have track record of making payment on or before due date all the while. As such i am not liable to pay any late payment charges or penalty.

It seems it is your gross mistake in sending statement for two different cards.

If you are trying to exploit the situation by penalizing me unnecessarily i would prefer to return your credit card having no. 5239 xxxx xxxx 4008.

In view of above points kindly confirm,

A] why i have been sent bill for two cards, though i am holding only one.
B] also the statement is incorrect as total of two card statements is hardly 1922.90/- where as total due amount is shown as rs. 3532.47/-.
B] kindly send me corrected statement for rs. 1186/- only. After receipt of the same i will make the payment & return your card for showcasing purpose.

​pleas revert me immediately.​

Thanks & regards,
Manohar kulkarni
([protected])
Again on 20th aug. 2017 i wrote as follows,
Dear sir,

Card no. [protected]

Though i sent mail; on 119.08.2017, i checked the record at my end & observed that through over sight payment against last statement for rs. 1609.97 is not made. I regret the inconvenience caused.

However if you check past record right from day one i have not defaulted the payment even for single time, as such i request to waive off late payment charges & penalty of rs. 736.50.

I am ready to pay rs. 1609.97+rs. 1186.00 (Which is not yet due) = rs.2795.97 immediately provided late payment charges & penalty of rs. 736.50 are waived off.

Kindly confirm to make the payment.

Am holding account with icici and there was a transaction made for 11.8 on 16.08.2017, 22.08.2017, on account of surcharge mcc 5541 dated 14.08.2017 and 19.08.2017 for using the debit card at bpcl petrol pump.

This is almost 6% of the fuel amount.

And our government is promoting cashless transaction and you are charging the transaction - not sure why still i am getting charged... I think we need to go with cash to fill the fuel

Dear team,

My husband received a call from icici a year back stating that there is balance on his card from 2008 which we believe to be closed. There was no proof if the person was calling from icici. We were planning to close it if there is balance. But the person called us from different numbers each time and at one point he asked to send cash to him and later we felt this was not ideal. The only proof he provided last year was a statement attached and his mail while providing the statement was from icici account. But why would we send cash to him and there is a likelihood that after few years someone else might call us again saying that the account is still open. And for a balance of 13000 inr approx they asked us to pay 40000 inr with cumulative interest which was never notified to us.

A year later the above incident, now, my cousin's husband called me saying that he received a call from a debt-collector who went ahead mentioning to him that we arent paying our dues on time and there is outstanding balance.

Yesterday, my friend in dubai who we know for 5 years and havent been i touch for the last couple of years also received the same call. And on asking how he received her number, sunilkumar-debt collector, mentions that her number was the reference provided (On a card that my husband took before our wedding). How can we trust such liars?

I, the wife of the account holder was never contacted. I am defamed. My friends and relatives are contacted and not my husband's.

This is totally unjust. They lie, harass and defame without sending us prior communication. We have never ignored any calls. We can not trust and send money. But the question is why am i defamed? I have a good credit history and my bank will vouch this.

The debt collector is sunilkumar and his number is 0091-[protected].

My name is sreela and live in dubai-[protected]

I need justice to this defamation.

Regards,
Sreela

My name is shailesh shetty and its been more than 19 days since i have applied for opening a salary account with icici bank.

My company, monster.com has their employees open a salary account with icici bank, banjara hills branch.

I had filled up a bank account opening form on 4th august 17 and was given the welcome kit.

My account number given is[protected].

I was informed that the account would be activated within 4 working days.

Its been now more than the stipulated time.

I transferred rs 6500 through imps on 22nd august from my icici a/c.

Transaction remark : txn ref[protected]

The amount did not get credited to the beneficiary account neither was refunded back to my account.

But i got a message that said
Dear customer, imps txn ref[protected] for rs.6, 500.00 is timed out at beneficiary bank on 22-aug-2017 23:30:27. Txn status will be updated by bene bank in 3 working days.

I am krishna kumar singh i have been approached for the personal loan in icici bank and it is declined without any reason. I have been submitted all necessary documents to icici bank representative after submission the documents and verification. It said that the loan application has been rejected i have given all the required documents for the personal loan which are mentioned by the bank person. He has collected and said this are enough when applying loan my cibil score is 756 and i want to know what is the reason to reject my loan.

This is to inform you about my investments made by icici bank at wadala west branch on 17th november 2016. I made 2 investments, short term investment (1lakh 50 ths for one year) and long term investment (50ths for5 years). The staff explained me the investment and i agreed to it. The staff name was rachna singh. She filled the form and told me to sign on it. The amount were also deducted from my account.

Since i stay in uae with my husband, i was not able to follow up with the investsments. So i use to ask the staff on whats app to send my details.
She use to say that the investments had been done and the details will be sent shortly.
But the details were not given to me.

After 3 months, when i messaged staff she said she had been shifted to other branch and gave number of other staff mr akshay and told me to follow up with him.

This person said that he will check and will revert back.
But after sending him many messages there was no reply.

On 11 august, akshay said that the long term investment was done but the short term investment of 1 lak 50 ths is not still not done and on 14th august he told me that the dd of 1 lak50 ths is expired and they will require a letter from me to revert back that amount into my account. I asked him why was the investment not done. There was no answer from them. They only applogize for not doing investments. And there will be not interest paid.
There is negligence happened by staff because of which they were not able to do my investments.
I invested the amount for my future expenses.
I want my amount with interest

Hi, this is kamalakarr from hyderabad. I am go on paying interest but not reducing main amount. So, one day i called to customer care. I asked them about not reducing the main amount. They told me to pay complete amount. I told them that i will pay complete amount whatever they said i paid complete amount and i told to close my account i gave request also. Careless staff they did not closed my credit card account, i got next message interest of 985/- rs. Again i called customer care they are covering their mistakes, arguing that you have not paid on time. Thats why you got interest charges. I said i wont pay the interest charges. This is your mistake. Please close my account. Executive and manager (Udhaya) are covering their mistakes and arguing. I am not going to pay this extra charges on my credit card.