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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 678

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M
MuraliReddy1990
from Bengaluru, Karnataka
Aug 14, 2017
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Hi,
My Name is Murali Mohan and I have salaried account from ICICI. While issuing Debit card they also issued demat account Card which i refused to take and also I never activated it to use but still ICIC bank charged 790 rs my debit card with any intimation. I checked my mail and inbox for the confirmation but i never seen any message related to this.
They just deducted immediately when i got my salary.
When I am not using any demat account they are not supposed to deduct my money and also not intimating the same to me is biggest cheat.
+1 photos
ICICI Bank customer support has been notified about the posted complaint.
Aug 14, 2017
Updated by MuraliReddy1990
Hi,
My Name is Murali Mohan and I have salaried account from ICICI. While issuing Debit card they also issued demat account Card which i refused to take and also I never activated it to use but still ICIC bank charged 790 rs my debit card without any intimation. I checked my mail and inbox for the confirmation but i never seen any message related to this.
They just deducted immediately when i got my salary.
When I am not using any demat account they are not supposed to deduct my money and also not intimating the same to me is biggest cheat.
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    M
    Minidas
    from Siliguri, West Bengal
    Aug 14, 2017
    Resolved
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    Resolved

    Address: 700157

    Dear Sir/Madam
    It has been almost 2 month.. I open an account in ICICI Bank VIP Branch. During these time they fillied up the form wrongly where address mentioned wrongly. Later when i didnt receive my atm card i visited the branch. Then branch informed me tha while put the account opening request they didnt request for ATM card. Then after bank informed me to discuss with person who opened my account. But when i try to call her she never respibd to my calls. Just anyhow opened the account and complete his target. Pls help me to resolve the issues
    Sep 14, 2017
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 14, 2017
    ICICI Bank Customer Care's response
    Dear Minidas,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4dyp0) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      P
      Parriuyna
      from Coimbatore, Tamil Nadu
      Aug 14, 2017
      Resolved
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      Resolved

      Address: Chennai, Tamil Nadu

      Hi

      I am one of your credit card holder, while applying for this card I was working in cognizant(MohanaPriya.[protected]@cognizant.com), so I gave that email ID to check my statements but now I resigned my job. So please change my email ID in your records. Send the statements to [protected]@gmail.com. I hope you will change it as soon as possible.

      Regards
      Mohana Priya J
      Sep 15, 2017
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Aug 10, 2017
      Sham Shinde's response
      Imps wrong please amount reviews
      Verified Support
      Aug 15, 2017
      ICICI Bank Customer Care's response
      Dear Mohana Priya J,

      Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      I have raised a service request on 06-Aug-2017. I have got the confirmation email about the same. Then i tried to find the status of the service request. But the request doesn't found. How to find the status of my request? My Request number is SR[protected]
      ICICI Bank Customer Care's response, Aug 15, 2017
      Verified Support
      Dear Customer (suresh.katari ),

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      I have ICICI Salary account from past 6 years and using it on daily bases .I have Accumulated Points 1190 and unable to redeem it . When where I try to redeem its shows Description: Server Hangup . calling to Customer care also not helping me to solve this issue .
      ICICI Bank Customer Care's response, Aug 15, 2017
      Verified Support
      Dear achu achu,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4dy9d_aaab) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      I have booked order 175154 from killer jeans . after i received offer from ICICI on[protected]. still haven't heard anything from them. when went to their portal to track order, it is still not shipped.
      ICICI Bank Customer Care's response, Aug 16, 2017
      Verified Support
      Dear Customer, (Dilip Verma)

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4dy9d_aaai) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      ICICI BANK
      I AM ac no [protected] to[protected] icic0006222 Reference no.[protected] please wrong imps Rs.33750 please amount reviews my ac Axis Bank
      Thank yours
      Manjunath Chitkote
      Cell no.[protected] [protected]
      ICICI Bank Customer Care's response, Aug 16, 2017
      Verified Support
      Dear Customer, (Sham Shinde)

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        R
        Rajiv342
        Aug 14, 2017
        Resolved
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        Resolved

        Dear sir madam,
        I have made a transaction from my posb bank singapore bank to your icici bank account number[protected],
        Eluru road, vijayawada. But i you cancelled transaction and cut inr 50000 from above mentioned account number.
        Transaction was done from my posb singapore account[protected]Rajiv gandhi)
        I haven't received money also. I make complint at my singapore account branch too.
        Pls check and settle back money that was i send.
        Sep 17, 2017
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 17, 2017
        ICICI Bank Customer Care's response
        Dear Rajiv342,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Application number: S[protected]
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          Y
          Youvan Patel
          from Mumbai, Maharashtra
          Aug 14, 2017
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          Address: 400097

          I am writing this on behalf of my mother. We have a fd with icici bank, malad (E), daftary road, branch and we have applied for a loan against the same.

          Since 20 days the bank officials are giving us excuse of printer not working.
          Being such a big brand does it takes 20 days to resolve one printer issue?

          Request you to take some quick action as this is being spoiling the customer relationship with bank as well as the reputation of a brand.
          +1 photos
          ICICI Bank customer support has been notified about the posted complaint.
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            S
            sagar.amrale
            from Mumbai, Maharashtra
            Aug 14, 2017
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            Address: Pune, Maharashtra, 411005

            I availed a car loan from ICICI Bank to purchase a two wheeler The loan repayment was completed in 2010 but I am yet to receive any NOC or clearance certificate.
            I need the certificate urgently as I have to sell my Bike before I move out of station. Only upon receiving the NOC would I be able to get a new RC and only after that would I be able to sell my Bike.

            Please find below my details
            Name Sagar Krishnakant Amrale
            Loan Ac No LTPUN[protected]
            EMAIL sagar.[protected]@gmail.com

            Please help at the earliest.

            Ph.#[protected]
            ICICI Bank customer support has been notified about the posted complaint.
            Hi,

            I would like to change my salary account to savings account in icici bank (Mylapore branch).how many days it will take to get converted. Please reply with detail process. please do needful as soon as possible...
            Hi dear,

            I lost my NOC. Please guide me to get a duplicate NOC. I do not know the process.

            Thanks,
            HIMAKSHI Joshi
            [protected]
            [protected]
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              Y
              Yash Oza
              from Dahod, Gujarat
              Aug 13, 2017
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              Address: Ahmedabad, Gujarat, 380016

              I tried recharging my jio number for 399. I selected upi as payment option and on bhim app it gave request of 399 from [protected]@icici. I approved the request, balance was deducted from my account, but the operator tells there hasn't been any type of transaction.

              1. 399 is deducted from my account.
              2. Bhim shows transactions successful.
              3. [protected]@icici has received my money for recharge.
              4. Operator (Jio) has conformed that they haven't received any sort of amount from me. I've called them 3 times, they asked for some time to check for issue and then reverted that they haven't received money.
              5. I reported issue in bhim app, they asked for 3 days time and even after 3 days there was no response.

              Conclusion is that someone is fraud,
              Indiaideas, jio or bhim

              I've seen thousands of complaints regarding indiaideas online.
              Jio & bhim are trustworthy.

              I want money back or i'll definitely file complaint against all 3.
              Everyone is losing money but no one actually complains. But i will. I have time, i have money and i'm just angry.
              Ive used upi for payment of 509 rs for jio recharge. i did this on 12th aug and i got a message saying amount debited from my account but still no recharge is done on my mobile. please refund my money or credit my money to jio account. My jio no. is [protected] and the upi transaction no. is[protected]
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                J
                John A. Thomas
                from Bengaluru, Karnataka
                Aug 13, 2017
                Resolved
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                Resolved

                Address: 560034

                Bill dated 24 july 2017: recd today
                I have been charged inr 99 for reward redemption handling fee ord no:1557140dtd310517.
                I have not asked not for any reward redemption.
                I have just received this bill this evening. I am unable to get the phone numbers
                Of payment back customer need as given by customer care
                Please note i am not paying this demand notice until i have clarity. Another complaint made by me with re: a visa debit card put under my name.
                Sep 15, 2017
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 15, 2017
                ICICI Bank Customer Care's response
                Dear John A. Thomas,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4dwts) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  B
                  Baiju koshy
                  from Thiruvananthapuram, Kerala
                  Aug 13, 2017
                  Resolved
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                  Resolved

                  Address: Thiruvananthapuram, Kerala, 695001

                  Dear sir,

                  . My credit card application submitted on 20 july 2017. But i am not able to track the credit card application id. What is final disposal of my application? Please tell me about credit card.
                  Sir very bad experiences with very bad services.. I am in trouble since two weeks but did not get any solution. I raised sr 1 time but did not get any solution. Many time i tried to contact with customer care on different-different no. But the system is that much complicated that while calling i did not reach to any human only computer only talked with computer.
                  Customer care complaint no:sr[protected]

                  Application no:a[protected]
                  My name :baiju koshy
                  Ph no:[protected]
                  Sep 13, 2017
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 13, 2017
                  ICICI Bank Customer Care's response
                  Dear Baiju Koshy,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Aug 23, 2017
                  Updated by Baiju koshy
                  NO updation in your side
                  I am a sbi customer i am using u r atm tonight 10 o'clock the cash is not came n amount is deducted in bank please help tge amount is 1500

                  icici bank credit card application status - Comment #2818702 - Image #0
                  ICICI Bank Customer Care's response, Aug 16, 2017
                  Verified Support
                  Dear Anand1646,

                  We are from ICICI Bank and are sorry to hear about your experience. Please approach your respective bank regarding the discrepancy. We will extend our full co-operation and assistance


                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    Anrnm
                    from Nagpur, Maharashtra
                    Aug 13, 2017
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                    Address: Thane, Maharashtra, 401107

                    I would like submit my complaint against ICICI bank fraud and trap through their credit card and PLCC product.
                    Since last 6 month I am escalating this issue as per icici bank escalation matrix and also on toll free number of consumer cell.
                    But I think including no one is bother and interested to support.
                    I have personal loan, home loan and credit card with icici bank .
                    My salary account t is also with icici bank .
                    There were around 25000 outstanding in credit card about sep. 2016, till than I have paid about 2.5 lacs still there is outstanding of R's.50000
                    Personal loan, I had bounce only one EMI of 8000 in may 17, now bank is showing outstanding of 48000. And manager are saying, I have to pay 27000
                    Since last 1.5 year, my entire salary is debiting to all loan.
                    Collection team from icici bank called my company and told that I am not paying emi .
                    I feel like doing suicide
                    Why Mr modi and RBI allows to operate such bank
                    Regards,
                    Anil Mishra - Mumbai
                    [protected]
                    ICICI Bank customer support has been notified about the posted complaint.
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                      L
                      Livya Harika
                      from Visakhapatnam, Andhra Pradesh
                      Aug 13, 2017
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                      I checked my credit card bill statement and found that 10 usd is cut from my account which i did not make. It is for amazon prime membership and i never availed it.There was no otp that was asked. The membership is not for my amazon account.I have no idea how this happened.I have attached the screenshot of the receipt that i received on[protected] at 10.43pm.Please look into it
                      +1 photos
                      ICICI Bank customer support has been notified about the posted complaint.
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                        M
                        Manikandan Gunasekaren
                        from Bengaluru, Karnataka
                        Aug 12, 2017
                        Resolved
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                        Resolved

                        Address: 560079

                        I have account with bank of baroda.
                        I was trying to take rs7500 from icici bank atm prshant nagar 6 th cross bangalore_560079. Rs 7500 deducted from my bank of baroda account but money not received from icici atm.. Almost a day over amount not credit back to my account... Also there is no any security guard in atm to give compliment. What shall i do know?
                        Sep 13, 2017
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 13, 2017
                        ICICI Bank Customer Care's response
                        Dear Manikandan Gunasekaren,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4dvnr) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Dear sir
                        My account deducted of 399rs
                        I was recharge the paytm but recharge not done but balance are deducted
                        So please sir return my money to my account

                        money not dispensed but amount deducted from. account - Comment #2818139 - Image #0
                        ICICI Bank Customer Care's response, Aug 15, 2017
                        Verified Support
                        Dear Customer (Rkkhunte)

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4dvnr_aaaa) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          C
                          cunahak
                          from Delhi, Delhi
                          Aug 12, 2017
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                          Dear sir,

                          Please note on 29th may 2017 i went to atm kurla and transferred rs.10000 to my other account, towards the same i got message that rs.10000 has been successfully transferred, then after suddenly after 5 min i got another message that rs.40000 has been withdrawn from my account. Suddenly i went to kurla police station for complain but they told to followup with bank for the same as this cases are handled by bank itself, and if you find any problem you can approach us.

                          Same time i have called icici bank customer care and ask them to block my card accordingly they have provided us sr no - sr[protected] then after the executive ask me to provide some documents, which i had provided, but everytime there was new executive came and and asked me to email again, which is did. After 1 month i got email that my documents was not complete and again they have reissued sr n0- sr[protected], then again they have started asking me same documents which i have provided them, but was not getting any successful reply.

                          After some days again they have told insucfficient documents and provided me srnp[protected], same story was going on insufficient documets, i have provided them again, surprisingly they have given a new sr no-sr[protected].

                          Finally on 12th august they close our file.

                          In this regar i request you to please reopen my file and help me to recover the said amount.

                          Trust you will look in to the same and do the needful.

                          Regards
                          Chitrasen nahak
                          ICICI Bank customer support has been notified about the posted complaint.
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                            S
                            saravanan1970
                            from Chennai, Tamil Nadu
                            Aug 12, 2017
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                            Address: Chennai, Tamil Nadu

                            I have a Saving account in your bank for more than 15 year in your bank the account no is[protected] .So far I not made any complaint about your service. On 14th july 2017 Rs 7200 was debited in my account without my knowledge it was debited through online via PAY TM.AS per Bank Terms & condition for any online transaction OTP send to Registered mobile no after
                            confirmation OTP than only amount is debited in a account . When amount was debited they send SMS alert to customer. I my cased not received SMS as well as mail communication from your bank Verynext day that is on On 15th I contact your phone banking officer for my query he raise service request Ref sr[protected] he said that problem will be resolved after getting confirmation from PAYTM than only amount credited in your account. I am totally disappointed the way your answered than I send Email to your customer care office Mr. Bhojgunda Krishna his statement is your online transition was successful with pay TM if its failed the amount will be revised and credited in your account within 7days.
                            Again I made complaint to level 4 customer care officer Mr. santhosh he replied that transaction done through your debit card bank not responsible for your claim and OTP not mandatory if amount is debited
                            via debit card . As per guide line of RBI the SMS alert and mail communication is must for any online transaction .More over fund was transferred via PAY TM don’t have any Paytm account how the fund
                            was transfer without pay tm ID the transaction was done at Bangalore but I am at chennai during transaction . Because of your negligence I am losing the hard earn money.
                            ICICI Bank customer support has been notified about the posted complaint.
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                              A
                              Atulj68
                              from Sonipat, Haryana
                              Aug 12, 2017
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                              Address: Indore, Madhya Pradesh

                              I ahve taken a home loan of Rs 28 lac in 2006 from your bank. That time time we were told its a home loan and interest will be charged as per home loan and we were misguided by that time banking officials involved. We agreed and availed loan. But after some time when we checked it was found we are being charged with exorbitant interest on this loan i.e. upto 18.5% whereas never in history of banking this amount of interest was charged for any Loan.

                              We wrote many times and complained to bank but nothing happend. many times we were assured by different bank authorities that this rate of interest will be reduced but nothing happened. This loot and robbery is going on with us from last 11 years.

                              I have written many times to reduce this heavy and illegal interest charged by your Mafia ICICI bank on home loan on pretext of different product other than Home Loan. I am going to write to Banking Ombudsman if my complaint is not heard and this interest rectified and extra interest charged credited back to my account. Can you tell where in whole India and which bank is charging 18% interest . Do tell us under what scheme or rule you are looting us.

                              To my surprise I have been assured by different officers of Bank many times that this rate of interest will be reduced. But till date nothing has been done and I am being harassed to pay exorbitant interest rate of 18% which is totally illegal and just a open day robbery by bank.

                              If you are not taking this case on priority I am going to complain all the highest authorities and on social media and print media that how ICICI Bank is looting its customers. If you will check records we are writing regularly to you for this matter but nothing is done and instead we are charged with penalties.

                              Again I request you to reduce this rate of interest of 18% immediately and refund me all extra interest charged by you. If nothing is done within 15 days of this letter and email You will force me to take legal action against you.
                              ICICI Bank customer support has been notified about the posted complaint.
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                                D
                                Deepak Dhakan
                                from Vasai-Virar, Maharashtra
                                Aug 12, 2017
                                Resolved
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                                Resolved

                                Address: 400064

                                Team,

                                I have submitted complaints online for icici card, but didn't get respond, their executive nust cut the call.

                                These guys providing due fraudulent and half information just to sell card.

                                While pitching this card, guy yold me, its buy one get one movie ticket free, twice a month, i have tried to book tickets through book my show at all ime slot.

                                But always it says... Try next slot or... Limit has been exhausted.
                                Sep 12, 2017
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 12, 2017
                                ICICI Bank Customer Care's response
                                Dear Customer, (Deepak Dhakan)

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4dua6) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  sumit143143
                                  from Ahmedabad, Gujarat
                                  Aug 12, 2017
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                                  Address: Pune, Maharashtra, 411041

                                  My name is sweety ohal. I applied for personal loan in icici bank branch ( narhe pune ) pin code 411041,
                                  I visit in bank for personal loan, there was one lady, don't know name. I said her I want to apply for personal loan in need 2.5lakh amount, I said her all my MONTHLY and annual income, she said that you are eligible for this amount so I submitted my all needed documents with self attached. Then after 2day verification team verified my all necessary information : my current address, my job said etc. Then after 2 day I called that lady, she said I don't about your loan status. And there is no guaranty for approval.

                                  Because your income is less .

                                  If my not eligible for this then first why she said that I'm eligible for personal loan. Even I match my whole criteria its perfectly fine with icici eligibility, even my salary account is in icici . Then also my loan is decline.

                                  Then i ask her for my application number she said me she don't know. She don't have any documents or Application number..

                                  What nonsense, waste of time, plz traine your employee .

                                  Requesting to people plz don't apply loan in icici. Unnecessary they are rejecting customer loans..

                                  Belive me& stay away from each people's.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Aug 19, 2017
                                  Updated by sumit143143
                                  How they can mark resolved complaint against them
                                  No call no massage...
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                                    M
                                    manoj124
                                    from Pune, Maharashtra
                                    Aug 12, 2017
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                                    Address: Pune, Maharashtra, 412101

                                    Hi,

                                    I received a call from [protected] / [protected] he told his name was Ashiya and he is calling from ICICI bank Payback department. He told me that around 8007 payback points would be expiring soon so I can use it three ways 1) by withdrawing cash equivalent, 2) By applying it against my credit card outstanding 3) by Shopping. I opted for applying against my credit card outstanding. Following which he shared and confirmed all the details about my card
                                    1) My name on the card.
                                    2) Card Number
                                    3) Valid thru date on the card
                                    4) Address details
                                    5) Type of the card
                                    I then received a message from ICICI bank with the transaction initiation alert of INR 10 at PAY U MONEY which he confirmed are the charges to apply my payback points against my credit card outstanding and asked me to type in the OTP in IVR.
                                    I then received a message from ICICI bank than my credit card was used to do a transaction of 8007 rupees at PAY U MONEY for which he told me that the transaction amount is actually the points that would be applied against credit card outstanding and to wait for 24 hours for the amount to reflect in my payback. He then provided me a help line number [protected].
                                    Within a hour after I realized that I was conned I immediately blocked my credit card and tried calling the helpline number and to my surprise my call got connected and I told him about the nuisance for which he told me that to wait for 24 hours and everything would be sorted out.
                                    I am not the first person who has fall in this fraud trap..

                                    Interestingly ICICI bank knew about and did nothing to prevent that. If ICICI bank would have taken some action then I do not think I would have fall in their trap. Sincere request to ICICI bank to look into this matter and get my money reversed.
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      V
                                      V Das
                                      from Kolkata, West Bengal
                                      Aug 12, 2017
                                      Resolved
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                                      Resolved

                                      icici safety bonds february 2000

                                      Address: Mumbai City, Maharashtra

                                      I have 2 no. Icici safety bonds, which were purchased in 2000. Details are as follows:
                                      Option ii
                                      Face value per bond rs. 7025/-
                                      Issue price per bond rs. 5000/-
                                      Deemed dt of allotment 24.03.2000
                                      Redemption date 24.06.2003
                                      Names of bond holders vishwajit das & elina das
                                      Distinctive nos.[protected]
                                      Kindly help me in encashment of above bonds.
                                      Email id: [protected]@gmail.com...
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                                      A
                                      Atita Halemani
                                      from Bengaluru, Karnataka
                                      Aug 11, 2017
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                                      Address: Bangalore, Karnataka, 560075
                                      Website: www.icicibank.com

                                      Rs 1500 money is deducted from my account after swapping debit card from atm but not received the cash. Please help me to get my money. After entering amount of rs 1200 i m waited for 2 min but cash didn't received and atm displayed time out message. Then got the message to my mobile that rs 1500 as deducted.. I m also not received any recipe also. Please help me to get my money back. Please free me contact if you need any other information. Below are the my details

                                      Name :atita k halemani
                                      Bank:icici bank belgaum branch
                                      Account no:[protected]
                                      Debit card no : [protected]
                                      Phone no : [protected]
                                      Mail id :[protected]@gmail.com

                                      Information of atm
                                      Atm name : cub atm
                                      Address : 4th cross rd, hal 3rd stage, hal 3rd stage, new thipasandra, bengaluru, karnataka 560075
                                      Transcation timr: 9:45pm
                                      ICICI Bank customer support has been notified about the posted complaint.
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