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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 678

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D
Deepak Dhakan
from Vasai-Virar, Maharashtra
Aug 12, 2017
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Address: 400064

Team,

I have submitted complaints online for icici card, but didn't get respond, their executive nust cut the call.

These guys providing due fraudulent and half information just to sell card.

While pitching this card, guy yold me, its buy one get one movie ticket free, twice a month, i have tried to book tickets through book my show at all ime slot.

But always it says... Try next slot or... Limit has been exhausted.
Sep 12, 2017
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2017
ICICI Bank Customer Care's response
Dear Customer, (Deepak Dhakan)

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4dua6) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    sumit143143
    from Ahmedabad, Gujarat
    Aug 12, 2017
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    Address: Pune, Maharashtra, 411041

    My name is sweety ohal. I applied for personal loan in icici bank branch ( narhe pune ) pin code 411041,
    I visit in bank for personal loan, there was one lady, don't know name. I said her I want to apply for personal loan in need 2.5lakh amount, I said her all my MONTHLY and annual income, she said that you are eligible for this amount so I submitted my all needed documents with self attached. Then after 2day verification team verified my all necessary information : my current address, my job said etc. Then after 2 day I called that lady, she said I don't about your loan status. And there is no guaranty for approval.

    Because your income is less .

    If my not eligible for this then first why she said that I'm eligible for personal loan. Even I match my whole criteria its perfectly fine with icici eligibility, even my salary account is in icici . Then also my loan is decline.

    Then i ask her for my application number she said me she don't know. She don't have any documents or Application number..

    What nonsense, waste of time, plz traine your employee .

    Requesting to people plz don't apply loan in icici. Unnecessary they are rejecting customer loans..

    Belive me& stay away from each people's.
    ICICI Bank customer support has been notified about the posted complaint.
    Aug 19, 2017
    Updated by sumit143143
    How they can mark resolved complaint against them
    No call no massage...
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      M
      manoj124
      from Pune, Maharashtra
      Aug 12, 2017
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      Address: Pune, Maharashtra, 412101

      Hi,

      I received a call from [protected] / [protected] he told his name was Ashiya and he is calling from ICICI bank Payback department. He told me that around 8007 payback points would be expiring soon so I can use it three ways 1) by withdrawing cash equivalent, 2) By applying it against my credit card outstanding 3) by Shopping. I opted for applying against my credit card outstanding. Following which he shared and confirmed all the details about my card
      1) My name on the card.
      2) Card Number
      3) Valid thru date on the card
      4) Address details
      5) Type of the card
      I then received a message from ICICI bank with the transaction initiation alert of INR 10 at PAY U MONEY which he confirmed are the charges to apply my payback points against my credit card outstanding and asked me to type in the OTP in IVR.
      I then received a message from ICICI bank than my credit card was used to do a transaction of 8007 rupees at PAY U MONEY for which he told me that the transaction amount is actually the points that would be applied against credit card outstanding and to wait for 24 hours for the amount to reflect in my payback. He then provided me a help line number [protected].
      Within a hour after I realized that I was conned I immediately blocked my credit card and tried calling the helpline number and to my surprise my call got connected and I told him about the nuisance for which he told me that to wait for 24 hours and everything would be sorted out.
      I am not the first person who has fall in this fraud trap..

      Interestingly ICICI bank knew about and did nothing to prevent that. If ICICI bank would have taken some action then I do not think I would have fall in their trap. Sincere request to ICICI bank to look into this matter and get my money reversed.
      ICICI Bank customer support has been notified about the posted complaint.
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        V
        V Das
        from Kolkata, West Bengal
        Aug 12, 2017
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        icici safety bonds february 2000

        Address: Mumbai City, Maharashtra

        I have 2 no. Icici safety bonds, which were purchased in 2000. Details are as follows:
        Option ii
        Face value per bond rs. 7025/-
        Issue price per bond rs. 5000/-
        Deemed dt of allotment 24.03.2000
        Redemption date 24.06.2003
        Names of bond holders vishwajit das & elina das
        Distinctive nos.[protected]
        Kindly help me in encashment of above bonds.
        Email id: [protected]@gmail.com...
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        A
        Atita Halemani
        from Bengaluru, Karnataka
        Aug 11, 2017
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        Address: Bangalore, Karnataka, 560075
        Website: www.icicibank.com

        Rs 1500 money is deducted from my account after swapping debit card from atm but not received the cash. Please help me to get my money. After entering amount of rs 1200 i m waited for 2 min but cash didn't received and atm displayed time out message. Then got the message to my mobile that rs 1500 as deducted.. I m also not received any recipe also. Please help me to get my money back. Please free me contact if you need any other information. Below are the my details

        Name :atita k halemani
        Bank:icici bank belgaum branch
        Account no:[protected]
        Debit card no : [protected]
        Phone no : [protected]
        Mail id :[protected]@gmail.com

        Information of atm
        Atm name : cub atm
        Address : 4th cross rd, hal 3rd stage, hal 3rd stage, new thipasandra, bengaluru, karnataka 560075
        Transcation timr: 9:45pm
        ICICI Bank customer support has been notified about the posted complaint.
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          G
          gosain39
          Aug 11, 2017
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          Address: 123106

          Hi
          I have applied for personal loan of worth 80000rs in icici bank branch at bhiwadi, my account no. Is LPDJR[protected]. I have received cheque twice with wrong and incomplete name mentioned over it which really disappointed me with the service. Just because of your negligence ididn't get the required amount on time.
          My cheque no. Is 171968 which i have submitted at kotak bank at saket but cancel due to incomplete name mentioned over it.
          ICICI Bank customer support has been notified about the posted complaint.
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            P
            priyankakharvi
            from Gurgaon, Haryana
            Aug 11, 2017
            Resolved
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            Address: Bangalore, Karnataka, 560037

            I have faced 2 deductions of 365.64 and 439.36 i. E. A total of inr 805. I didn't receive any notification on my registered mobile number. I never opened any demat account. These people have opened it themselves. Customer care asks to go to home branch, home branch asks to go to bigger branch. Bigger branch says we cannot give the money back and will charge inr 800 even for deactivation. Called customer care again, explained the problem, the lady tried to manipulate me. When i didn't agree she acted as if she could not hear my voice although i could hear her properly. So i want my money back. It's my hard earned money.

            [protected]
            Sep 11, 2017
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 11, 2017
            ICICI Bank Customer Care's response
            Dear Customer (priyankakharvi),

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              B
              bawasthy
              from Indore, Madhya Pradesh
              Aug 11, 2017
              Resolved
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              Resolved

              I have opened my account in icici bank more than 10 years back. That time it was opened with wrong spelling of my name and surname. Whenever i talk to bank executive, they ask me for government gazette notification. I always explain them that i have not changed my name but your bank has spelled it wrong. But they simply refuse to do that. Now tell me what to do now?
              Balram
              Mobile :[protected]
              [protected]@ hotmail.com
              Aug 12, 2017
              Complaint marked as Resolved 
              No resolution. But by mistake I put my phone number so I received hundreds of fake calls. And I asked you people to remove my number but you did not do it. So shut this fake site.
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 17, 2017
              ICICI Bank Customer Care's response
              Dear bawasthy,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              ICICI credit card application No:[protected]

              Name: Bharath Kumar B

              Mob: [protected]

              What is the status?

              Please take necessary action asap. The document collected from me on dated 25/07/2017.
              Around 70000 transaction was happens with in 10 min of duration

              bank account name - Comment #2816380 - Image #0
              bank account name - Comment #2816380 - Image #1
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                M
                Manish Dheeraj
                from Noida, Uttar Pradesh
                Aug 11, 2017
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                Address: West Delhi, Delhi

                Hi,

                I am highly disappointed with the loan services of icici bank. I have been calling thrice everyday to know the update of my loan applied but haven't got any positive response. It has been a week since i approached the bank for the loan services but everyday they seem to make a fool out of me and patience.
                Ms. Anjali ([protected]) and mr. Rahul ([protected]) have been constantly postponing my request in spite of the fact that they have checked and verified all my documents. If this is the plight of the services, i will never get back to it again.
                I hope necessary actions are taken as early as possible.
                Sep 24, 2017
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 11, 2017
                ICICI Bank Customer Care's response
                Dear Manish Dheeraj,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4dtip) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Swastic Enterprises
                  from Allahabad, Uttar Pradesh
                  Aug 11, 2017
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                  Address: Hisar, Haryana

                  Dear sir/madam,
                  I am your valuable customer of your bank. I have currently my bank a/c status is one current a/c, four saving a/c, two loan a/c in your bank. My current account number is[protected] and loan a/c no. Nhhis[protected], nhis[protected]. I have submitted a application in my home branch for my current a/c net banking six month before but your bank are not active my net banking, i have also again try for net banking but they are not action for this matter. And i am apply a application for loan interest rate reduce but they are not response so i will transfer my loan a/c any other bank.
                  Sep 25, 2017
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 11, 2017
                  ICICI Bank Customer Care's response
                  Dear Customer, (Swastic Enterprises)

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    akankshas
                    from Noida, Uttar Pradesh
                    Aug 10, 2017
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                    Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                    It is so disheartening that from my ICICI account no.[protected] an amount of RS 32, 000 has been debited fraudulent without my knowledge on Today (10th August) 2017 at 8:22PM. I have raise a complaint through customer care 24 hours service they have given me complaint numb[protected] and they advice me to walk into nearest branch to check video footage if i want to and also said that i have to wait five working days untill all investigation has been completed after that only they can say anything. They also blocked my atm card which i had got the new one through customer care complaint on 4th august 2017 after losing the first one. They issued me a new card which which will arrive my nearest branch on five working day.Please inform me when will i get my money back. It is my salary account how should I survive after loosing all the amount which i saved in the bank. Please help me and suggest me how can i get my money back. I want bank take some serious action soon.

                    A/C Holder : Akanksha Saxena
                    A/C No :[protected]
                    Bank Home Branch : ICICI Noida Sec-63
                    Transaction Made : Rs 32000/-
                    Transaction Time : 8:22 PM on 10th August 2017 as per Mobile Alert and Cust. Care
                    Complaint No.[protected]
                    Contact No : [protected]
                    Sep 11, 2017
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 11, 2017
                    ICICI Bank Customer Care's response
                    Dear akankshas,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      Shambhu S
                      from HANGAL, Karnataka
                      Aug 10, 2017
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                      Address: Haveri, Karnataka, 581104
                      Website: [email protected]

                      Survey number wrong entry from Icici Kulenur branch manager Shashidar urankar we apply the request letter to the branch they will takeing 2 days time complaint large at 06/08/2017 Sir hear I am sending some linking document to your reference please find the attachment to further enquiries we want to allow insurance to our account we pay that insurance amount either open the account in branch or loan it and insure it otherwise you want to pay my insurance I will large complaint against this manager is not responding on Wright way.
                      +8 photos
                      Sep 11, 2017
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 11, 2017
                      ICICI Bank Customer Care's response
                      Dear Shambhu S,

                      We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      I have lost my ATM card today kindly block it
                      Please call me i will share my details of davit card

                      Sonu
                      [protected]
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                        S
                        from Noida, Uttar Pradesh
                        Aug 10, 2017
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                        Address: New Delhi, Delhi, 110075

                        I haven't received any logical response from from ICICI Bank that how my money has been hacked from my account & when i'm getting my money back.

                        The customer service officers Syed Jameel Hussaini & Rohidas Rajeshwari, have reverted that I must have shared my OTP's with someone! (which is obviously stupidity, no one will ever do that) On other hand, the customer care executive (on phone) told that "Sir we are receiving such complaints and our bank staff might be involved in this." (Then its easy for them to catch the prospect and punish him)

                        If possible kindly help me out as this is the reliable and biggest platform to redress customer complaints in India.

                        Thank you!
                        ICICI Bank customer support has been notified about the posted complaint.
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                          K
                          Kirteekumar Gore
                          from Mumbai, Maharashtra
                          Aug 10, 2017
                          Resolved
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                          Resolved

                          Address: Thane, Maharashtra, 401303
                          Website: ggg

                          Dear sir/madam,
                          Here i inform you that, on dated[protected] somebody made payments on my name with my debit card. By below transactions :
                          [protected] - rs. 2000/- (Bharti airtel)
                          [protected] - rs. 1000/- (Bharti airtel)
                          [protected] - rs. 3000/- (Vodafone)
                          [protected] - rs. 3000/- (Vodafone)
                          [protected] - rs. 999/- (Vodafone)
                          [protected] - rs. 1000/- (Vodafone)
                          [protected] - rs. 1000/- (Reload on)
                          [protected] - rs. 2000/- (Reload on)
                          [protected] - rs. 2000/- (Reload on)
                          [protected] - rs. 2000/- (Mindsarra)
                          But these payment are not made by me. Somebody did a fraud and used my account to make payment.
                          I already complaint to icici bank as well as police station too for these fraud.
                          Icici customer care replied me that this is not our responsibility. How it is possible. Debit card in my house, i have not shared pin anyone.

                          I am requesting you to co-operate with me and refund my money.

                          Kirteekumar gore
                          [protected]
                          Sep 10, 2017
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 10, 2017
                          ICICI Bank Customer Care's response
                          Dear Customer, (Kirteekumar Gore)

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            AlginAntony
                            from Bengaluru, Karnataka
                            Aug 9, 2017
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                            Address: Bangalore, Karnataka, 560035
                            Website: killerjeans.com/icicinetbanking

                            Hi,
                            I purchased Killer watch from website www.killerjeans.com/icicinetbanking on 14/07/2017 22:46:14, but still i didnt received product.

                            I already paid money for product, please find below details.
                            Product Name : KILLER TIMEWEAR FOR WOMEN

                            please find the below mail confirmation from ICICI.

                            "Thank you for order from www.killerjeans.com/icicinetbanking/ by using coupon code.

                            This is to confirm receipt of your order

                            Product Name : KILLER TIMEWEAR FOR WOMEN

                            We are in process to execute the same.

                            Your Order shall be delivered within next 28 working days.

                            You shall get the Courier tracking No. once its shipped from our end.

                            For any Assistance or query you can write to us on [protected]@nixon.co.in or call on [protected].

                            Thanking you in anticipations.

                            Thanks & Regards,

                            Customer Support Team "
                            ICICI Bank customer support has been notified about the posted complaint.
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                              S
                              sisven
                              from Hyderabad, Telangana
                              Aug 9, 2017
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                              Sent from yahoo mail on android

                              On mon, jul 24, 2017 at 2:59 pm, suresh sistla
                              Wrote:

                              I the undersigned bring to your attention that i am the holder of money multiplier bond in the name of anirudh sistla u /g venkata suresh sistla who is my son. The bondholder numbers are 5365-075 and certificate number being 5317 and distinctive number is 6371. The bond is only one.. The said bond was issued on[protected]. The date of redemption is[protected]. The face value of the bond is ₹50000/- and the issued price is ₹4700 /-. Further i state that i am residing at c-106, 8-3-320, keerthi apartments, yellareddyguda, ameerpet, hyderabad - 500073 presently and previously at bhel migh #2119, ramachandrapuram, hyderabad - 32. I further submit that i sent you a mail on[protected] and i didn't receive any email or acknowledgement from you as such i'm forced to issue this mail. The same is not redeemed till date.
                              Thanking you
                              Venkata suresh sistla
                              Icici bank a/c no:[protected].
                              Sent from yahoo mail on android
                              Once again a reminder as there is no acknowledgement or any other information
                              Sent from yahoo mail on android
                              ICICI Bank customer support has been notified about the posted complaint.
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                                A
                                Achal Singh gehlot
                                from Ajra, Maharashtra
                                Aug 9, 2017
                                Resolved
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                                Resolved

                                Address: Jodhpur, Rajasthan, 342001

                                It's a complaint against manager misbehave she is very rude with the customers she is not known how to handle and behave with a customer
                                I am going to bank to cancel my icici prudential life policy because i am not paying 7 years and they tell me 18% rate of interest and no tell me about the charges of all the years and nothing match in the bond that things they tell me so i m not interested in this policy and when i ask to cancel my policy she is crossed my written complaint she have not write to do that things
                                Pls do something for it i m already complaint against her but nothing to do for that thing
                                She is mrs neeti bhatnaga from icicibank lalsagar branch jodhpur 342001
                                Branch code 6830
                                Sep 11, 2017
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 09, 2017
                                ICICI Bank Customer Care's response
                                Dear Achal Singh gehlot,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4dph0) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Verified Support
                                Aug 11, 2017
                                ICICI Bank Customer Care's response
                                Dear Achal Singh gehlot,

                                Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                There have no action on my complaint
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                                  A
                                  arunsinghadv
                                  from Delhi, Delhi
                                  Aug 9, 2017
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                                  Address: New Delhi, Delhi, 110001

                                  EMI of RS 6040/- is being charged before completion of at least a month.Disbursment took place on 29/07/2017 and within 12/13 days a full EMI is being charged on 10/08/2017.I took/used money for 2/3 days in the month of July 2017.EMI must start after a month.so August EMI be charged/taken in the month of September 2017
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    N
                                    nj14327
                                    from Delhi, Delhi
                                    Aug 9, 2017
                                    Resolved
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                                    Resolved

                                    Address: Navsari, Gujarat, 396445
                                    Website: www.icicibank.com

                                    Took icici bank credit card from their representative and they lure me in taking this credit card showing various benefits like movie cashback and when we fill in petrol from hp petrol pump then eligible for a cashback of 5%,
                                    Today a statement recieved and according to all commitments i havent got any single cashback. After discussion they are coming up with various reasons and excuses.
                                    This is total harrasment of our trust.
                                    Sep 9, 2017
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 09, 2017
                                    ICICI Bank Customer Care's response
                                    Dear nj14327,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      A
                                      Akshay Naidu
                                      from Pune, Maharashtra
                                      Aug 9, 2017
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                                      Address: 411017

                                      I received a call from your credit card sales team to apply for an icici credit card on 15th july 2017. I said my cibil score is not good, but still your sales agent said it wont be checked. I said already by credit score is down if apply for credit card it will again go down. The agent connected me to her senior, he also confirm the same thing and assured me that cibil score wont be checked. So i submitted the documents on the same day. Today i received a text saying that the application has been rejected that means my cibil score will again go down. I have all the call recording's and numbers, where your sales agent and her supervisor has promised and assured me that my cibil wont be checked and will surely get a credit card. I am going to take this to consumer court. I hope i will get an proper solution to this.
                                      Sales agent name priya,
                                      Contact no's [protected], [protected], [protected].
                                      Address, bandar kad road, 870/1 suma hotse, 2nd floor, pune branch
                                      ICICI Bank customer support has been notified about the posted complaint.
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