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ICICI Bank Complaints & Reviews

3.2
Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 676

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A
Ashwin Dsouza
from Bengaluru, Karnataka
Aug 19, 2017
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Address: Bangalore, Karnataka, 560100

I would like to bring to everyone's attention the absolutely hopeless service i recieved from icici bank

I opened an account after which i was asked if i wanted a demat account for which i agreed

The representative came collected data asked for a transfer of transaction of ten lakh rupees which i did inmidiately and left since then it's been a month i have been following up regularly for which i get absolutely no response sometimes my calls are just cut curtly i can't believe a bang as big as icici treats their customers in such a fashion i am totally appalled and would expect a bank like icici to have personnel who are better trained to do their job properly and better response to their customers
ICICI Bank customer support has been notified about the posted complaint.
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    vaiB07
    from Mumbai, Maharashtra
    Aug 19, 2017
    Resolved
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    Resolved

    Dear team,

    This is serious issue. I have got call saying that you have not redeemed your points and we are going to convert redeemed points to cash. And they have all my card details with personnel record. They have done transaction of 8000 from my credit card account this is absolutely wrong. First of all, how they got my details. Pls register complaint against this no : [protected].

    They have confirmed my card details & money got deducted from account. On call, they have given complete identity about icici bank employee.
    I am going to close icici bank credit card soon if icici bank is known for such frauds.
    @all : dont take icici bank cards as more frauds are being registered against bank

    Regards,
    Vaibhav mahajan
    Sep 19, 2017
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 19, 2017
    ICICI Bank Customer Care's response
    Dear Vaibhav Mahajan,

    We confirm you that, the call you have received has not been made by ICICI Bank. ICICI Bank never asks personal, account or financial information from the customers. Please do not reveal your financial details or passwords to anyone. We request you to write to [protected]@icicibank.com with your contact details incase you receive any such calls. Further, we have made a note of the mentioned contact number and will get it investigated.

    Regards,
    ICICI Bank Customer Service Team
    Aug 19, 2017
    Updated by vaiB07
    @icici Bank customer care
    Ok..Fine..
    What about my transaction amount that has been deducted? Is it not your bank responsibility to trace who has done it?

    Do you refund amount for fraud transaction ? ... Because, i got SMS from ICICI bank that somebody is trying to misuse your card so your bank agree to the point that somebody is doing fraud transaction... Ideally, i should be refunded with amount that has been transacted ..
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      R
      Revathi Dhanalakshmi
      from Korampallam, Tamil Nadu
      Aug 19, 2017
      Resolved
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      Resolved

      Address: Chennai, Tamil Nadu, 600037

      Hi,
      I'm not a icici bank customer care back account member. I got call from the icici customer care number ambattur and i asked her how you got my personal details and the girl used bad words continuously and keep on torturing by calling again and again and abusing. I can't tolerate this and i called back and i wanna raise complaint to the manager but they are not connecting the call. She was using all the bad word towards me. Please look into it. Im scared that she may use my personal profile in wrong way.
      Is there is no watch for them to look how they are behaving. Seriously if it wouldn't receive the response from your side i will post the voice recorder in social media.
      And i don't know how she got all my personal information without my knowledge. Seriously it's not easy thing to move on. Please look into this this seriously.
      [protected] [protected] [protected] the girl who talk with me called from this number. She again and again calling me. Please do something.
      Sep 19, 2017
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 19, 2017
      ICICI Bank Customer Care's response
      Dear Revathi Dhanalakshmi,

      We confirm you that, the call you have received has not been made by ICICI Bank. ICICI Bank never asks personal, account or financial information from the customers. Please do not reveal your financial details or passwords to anyone. We request you to write to [protected]@icicibank.com with your contact details in case you receive any such calls. Further, we have made a note of the mentioned contact number and will get it investigated.

      Regards,
      ICICI Bank Customer Service Team
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        Z
        Zazak
        from Bengaluru, Karnataka
        Aug 19, 2017
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        Address: 560032

        This is zeeshan kaleem. I have and icici account in yelahanka branch bangalore. This is regards to my tds amount which has gone to a wrong account[protected]. The mistake is from my side. Request you to do the needfull. Please its a kind request. I had been to my branch they told they cant help me in this. And told me to contact sbi. And i request icici bank to co operate with me and help me in getting my amount back.

        Name: zeeshan kaleem
        Date of birth:[protected]
        Assessment year:[protected]
        Mode of payment: necs
        Reference number: [protected]
        Amount credited date: 1 august 2017
        Bank : icici
        Ifsc code: icic0000411
        Branch : yelahanka
        Account no:[protected]
        Pan no: dyhpk0677r
        ICICI Bank customer support has been notified about the posted complaint.
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          M
          Mani445
          from Razole, Andhra Pradesh
          Aug 19, 2017
          Resolved
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          Resolved

          I vinod kumar ordered killer watch on july 17 2017. Icici send me offer code to book killler products. Then i have choosen killer watch and order on 17 july but dn't receive any produc till now. Its already one month completed from date of order.
          Order id 167882
          Product details klw5016b. Send the product immediately. Icici bank making fraud this way. Dont buy any product offered by icici
          +1 photos
          Aug 21, 2017
          Complaint marked as Resolved 
          They send me the product which I had ordered before
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            S
            srisri nivaas
            from Hyderabad, Telangana
            Aug 19, 2017
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            Address: 560037
            Website: consumercomplints

            I took personal loan from icici in 2007 4, 87, 000 i was payed 27 emi nearly 3, 00, 000 i payed. I lost my job i am not in a position to pay am asking please settle my account they are asking to pay 1, 56, 000 i don't have that amount i am asking please less some amount i have 1, 00, 000 from past 5 years am asking but recovery agents are calling to me they are telling kidnaap and they are fighting daily
            ICICI Bank customer support has been notified about the posted complaint.
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              P
              Priya krp
              from Chennai, Tamil Nadu
              Aug 18, 2017
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              Address: 600011

              Hello,

              This is to inform you that i dint ask to activate any plan regarding one assist. The company activated the plan with out my permission and they have deducted rs.1399 from my credit card with out my knowledge. This is an illegal activity. Actually i dont want this plan to be activated. Kindly deactivate the plan and refund my money as soon as possible.

              Relationship no 1201001.

              Ph. [protected]
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Priyanka,

              Greetings from OneAssist...!

              We deeply regret for the inconvenience caused to you.

              As per your request, we have cancelled your plan vide service request No. 2271575.

              The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

              Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

              Regards,

              Deepali

              Team OneAssist
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                R
                raj sahay
                from Hyderabad, Telangana
                Aug 18, 2017
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                Website: eazypay.icicibank.com

                Hi team,

                I did payment transaction in https://eazypay.icicibank.com/ towards delhi public school miyapur amount rs.27486 for admission number m16/0097 on 8/8/2017 12:31 with rbl bank credit card ending with 1231 (Rbl transaction id 383528) but transaction got failed due to network issue and amount got deducted from the card. I waited till 16th august and found that invoice is still open. So i did one more payment transaction for the same through net banking.

                Now almost 10days over but failed transaction amount not refunded to the rbl credit card. I checked with rbl bank they confirmed that amount deducted but not yet refund.

                Please do the needful to refund amount 27486.

                Issue already reported to to [protected]@icicibank.com and [protected]@icicibank.com; but did not get any response.

                Regards
                Rajnish sahay
                [protected]
                ICICI Bank customer support has been notified about the posted complaint.
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                  A
                  Awadhesh Choudhary
                  from Kolkata, West Bengal
                  Aug 18, 2017
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                  Address: Bhagalpur, Bihar, 813213

                  Sir today i gone to icici bank branch to credit some rupee but some notes bundles was of 10₹ & dupty manager say that i can't take 10₹ note for 15day becz i have lots of 10₹ notes bundles. I says that to sir, it's urgent so pls take the ₹ but he can't & says you have urgent than you close your a/c form our bank & his behaviour to badly.. Pls say what can i do.. Pls help
                  ICICI Bank customer support has been notified about the posted complaint.
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                    V
                    viny59
                    from Chennai, Tamil Nadu
                    Aug 18, 2017
                    Resolved
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                    Resolved

                    Address: Chennai, Tamil Nadu, 600041
                    Website: icici

                    I have closed my credit card almost a year ago, but still the statement is getting produced... As well as last month my friend has dropped some amount wrongly in the closed credit card. It got deposited..

                    But i am not able to use it, because it is a blocked card, but in my account is showing & they cant transfer to saving account.. Now there is a statement getting produced...
                    Oct 2, 2017
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 18, 2017
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Verified Support
                    Sep 01, 2017
                    ICICI Bank Customer Care's response
                    Dear Customer, (viny59)

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4e6e5) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      N
                      Narayan Pratap
                      from Coimbatore, Tamil Nadu
                      Aug 18, 2017
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                      Address: Bareilly, Uttar Pradesh, 243001

                      My salary account is running at bareilly branch (Civil lines) by name of narayan pratap (Acc no[protected], i withdraw the rs 5000.00 on 12-08-17 but account is debited and cash not withdrawn from atm so i complaint as mentioned in subject line yet the amount is not recredited in my account and feeling help less as 6 days is passed over. Kindly look the matter and do needful.
                      ICICI Bank customer support has been notified about the posted complaint.
                      HI Team,

                      Requesting you to provide me a debit card, Which i was used before has been expired on 09/17.

                      Kindly please contact me for further update.

                      Regards
                      Guna
                      Ph: [protected]

                      complaint no sr487978355 - Comment #2822436 - Image #0
                      My Vehicle number is AP11AB8800 i lost noc please provide me a duplicate copy it will be helpful for me my contact number [protected]

                      complaint no sr487978355 - Comment #2822564 - Image #0
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                        H
                        hemaprakash
                        from Mumbai, Maharashtra
                        Aug 18, 2017
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                        Address: Chennai, Tamil Nadu

                        Hi team,

                        Good day!

                        I have withdrawn 10000 money from bank of baroda atm, maduvinkarai on 7th aug. I couldn't get the money. I have raised a compliant in icici bank (Sr[protected].
                        But those people are not responding properly. 11 days completed they are saying still ticket is in open status only.

                        They are not even answered properly. I dont know how to proceed futher. Can u please check and assist. We are from poor background and this is my salary. Please do the needful.

                        Awaiting fo your response.

                        Thanks®ards,

                        Hemalatharaghupathi,
                        +91-[protected]
                        ICICI Bank customer support has been notified about the posted complaint.
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                          S
                          Shoumya Sharma
                          Aug 18, 2017
                          Resolved
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                          Resolved

                          Address: Gurgaon, Haryana, 122050

                          I am the customer of axis bank had done a wrong imps of 30000/- dated 01/05/17 in icici bank account.

                          My bank has raised a complaint to the centralized cell of their bank and the same has been raised to your bank. But as on date the issue has not been resolved.

                          My bank is saying that their centralized cell who is handling such issues has not got any reply from icici.

                          Reference no of mail sent to icici imps query.

                          I. E. [protected]

                          Below is the detail of wrong imps.

                          Wrong imps of 30000 dated 01/05/17 was done. 

                          Wrong a/c no[protected] 

                          Correct a/c no[protected] 

                          Ifsc code-icic0002450

                          Mine a/c no-[protected]  (At axis bank)

                          A/c holder name - shoumya sharma.

                          Detail of transaction - imps/p2a/[protected]/[protected]icic00
                          Sep 18, 2017
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 18, 2017
                          ICICI Bank Customer Care's response
                          Dear Shoumya Sharma,

                          Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            sdop4
                            from Samalkha, Haryana
                            Aug 18, 2017
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                            Address: New Delhi, Delhi

                            Please provide the refund amount of rs. 3006/- as tickets not make from air india through irctc air ticket booking service on 14 aug 2017 at 11 pm. The details as given below
                            Transaction i'd sb498800
                            Transaction date 14 aug 2017
                            Bil/[protected]/tchg. Rs. 10 get rs. 1. 80/[protected]
                            Refund not received yet since 14 aug 17
                            So, please provide me the refund as early as possible
                            ICICI Bank customer support has been notified about the posted complaint.
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                              V
                              Vijayraj Adwani
                              from Pali, Rajasthan
                              Aug 18, 2017
                              Resolved
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                              Resolved

                              Address: Jodhpur, Rajasthan
                              Website: icici customer care

                              Hand written app. With signature of rest a/c holder with both passbook, chq. Book submitted for a/c close and bal. Trd. To another a/c in same name at nai sarak jodhpur branch on 02.08.17, after complaint as mail recd. From customer service manager printed app. With kyc submitted at chb jodhpur branch on 10.08.17 and contact on 11.08.17 and 17.08.17 but still bal. Not trd. Harassment making due to lack of proper job knowledge
                              Sep 18, 2017
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 18, 2017
                              ICICI Bank Customer Care's response
                              Dear Vijayraj Adwani,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4e69u) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                ansneha100
                                from Chennai, Tamil Nadu
                                Aug 18, 2017
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                                Address: Bangalore, Karnataka, 560100

                                I booked bus ticket from my credit card through make my trip. That ticket was cancelled by the make my trip and they refunded the amount with bank reference number:[protected].
                                But that amount is not reflected in my account till now.
                                I will provide whatever details you need in order to solve this.
                                Please try to refund my money as soon as possible.
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  pcmeena
                                  from Delhi, Delhi
                                  Aug 18, 2017
                                  Resolved
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                                  Resolved

                                  Address: Dausa, Rajasthan

                                  I am icici kisan credit card customer. My a/c no.[protected] my name is prem chand meena. मेंने किसान क्रेडिट कार्ड april 2015 में बनवाया था। मै समय पर ब्याज जमा करवा रहा हु। लेकिन मेरी government subsidy 2016-17 ki 3% subsidy नही दी गई है। my kcc account in icici bank lalsot dausa rajasthan. My kcc limit is 140000 के आसपास है। जबकि subsidy ka amount april ya may me deposit hona tha. But i am not credit my kcc subsidy. Please deposit my subsidy and guide me. Thanks
                                  Sep 18, 2017
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 18, 2017
                                  ICICI Bank Customer Care's response
                                  Dear Customer ( pcmeena),

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    BalajiGollapalli
                                    Aug 18, 2017
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                                    Address: Bangalore, Karnataka, 560066

                                    1. I visited the icici bank itpl branch loan executive ravi nishad on 29th june 2017 for closure of my loan account lpbng[protected] by paying rs.2, 76, 803 through icici bank cheque and on same day it's get deducted from account.
                                    2. On 7th of july emi get deducted and contacted the loan executive he said it takes some time to reflect.
                                    3. Again visited the branch on 12th july 2017 that time got to know that you're loan executive mentioned wrong loan a/c instead of my loan account number.
                                    4. I am visiting almost every day to the branch on 17th of august i got shocking information my money was credited to some other account.
                                    5. Without intimating me how they are going to deposit my money in some other account.
                                    6. I’ve closed my loan on 29th june, after that 2 emi’s get deducted.
                                    7. I’ve already apply for home loan due to this my home loan is not getting approved and this putting me into a big trouble i am going to lose 20 lakhs


                                    I complained on "[protected]@icicibank.com" my complain got registered (Request number: sr[protected] but no resolution given they are denying my concern.

                                    Please take the appropriate action and cancel the loan immediately.

                                    Note: it is a case of ipc 420. If no any action taken then i will go to court.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Aug 18, 2017
                                    Updated by BalajiGollapalli
                                    This was my outstanding amount 2, 76, 803.96 and I paid this amount by check(115643) on 29th of June 2017.

                                    Till this much amount get deducted 2, 76, 803.96, Plus 14, 765 on july and 14, 234 on august.

                                    Total 3, 05, 802.9 this much deducted till today. I didn't missed any EMI for you. If we miss EMI you will calculate interest for that you are holding this much amount from past 2 months.

                                    I took 20 lakhs for interest because of you're bank executive mistake my home loan is going delay who will pay the interest for that 20 lakhs. Please respond quick and take appropriate action against this. This is my humble request.
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                                      Sjana245
                                      from Bhubaneshwar, Odisha
                                      Aug 18, 2017
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                                      Address: Kolkata, West Bengal, 700020
                                      Website: www.cunsumercomplaints.in

                                      Dear sir/madam,
                                      I am an account holder of icici bank for about 1 year 4 months. Today, when i was checked my balance using the internet banking facility, at that moment i'hv see, bank has been deducted total ₹-707/- from my account. (Smab chgs - ₹-599.43/- & sgst chgs-53.94/- & cgst chgs-53.94/- only) so, i don't understand what is the actual happens with my account. So plz, help me for that case.
                                      +1 photos
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        Srikanta Babu
                                        from Delhi, Delhi
                                        Aug 18, 2017
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                                        Address: Bangalore, Karnataka

                                        Icici is one of the worst banks in india, they have no concern about customers. I had applied for a personal loan on credit card, they were taking a lot of time to credit the amount to same icici savings account. But charged the interest and emi the very next day, i got the loan cancelled after too many follow-ups, i got a bill with the emi which was already reversed in current bill because of the delay from icici in reversing it. I have already paid the difference amount after deducting the emi amount as there was a reversal, now i am getting continuous calls, emails and messages to pay the full outstanding as per the bill and no one is trying to understand my concern. I spoke to their manager as well, they are ready to cancel the card but not ready to stop the incorrect calls about b collection.
                                        ICICI Bank customer support has been notified about the posted complaint.
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