ICICI Bank Complaints & Reviews

Hello team,

My name is mr. Yashodeep rajendra deshmukh. I have not received any credit card from icici bank due to i was not present at home at the time of delivery.

Still, i am getting bill of 2400/- for each month. I dont know, how the bill is generated, the card number; since i have not received/using any icici card.

I am tried to connect with phone banking but it is asking me again card number which i dont have to speak with customer care officer. Strange situation.

Can you please help and stop the payment reminder of that credit card?

Regards,
Yashodeep

I am the joint holder of money multiplier bonds march 1999 with bond holder no 5504-040, 5504-041 and 5504-042. I am the 1st holder.

The second bond holder Smt. Kanak Agarwal(My spouse) had expired on[protected]. I do have the copy of her death certificate.

Also I have changed my address that may have been in your records.

These bonds have become mature and I want to know the process and documents required for bond redemption.

Thanking You

Rajendra Prasad Agarwal

Dear sir/madam,

The following two transaction are found debited into my account by online misused of my credit card # 4375 * * * * * 6002. The said transactions are not done by me even i have not get any otp for the same. This is happened into mid night around 1.10 am of dated 06/06/2017. I saw sms in the morning and immediately informed to icici customer care and blocked my card.

Date ref. Number transaction details transaction amount
[protected] [protected] paypal *selfridges 2, 239.93 dr.
[protected] [protected] nica tax services 0.64 dr.

I am surprised with our getting otp how can such transactions are authorised by icici. It means there is a question raised on the security with icici. That means online trading with icici is not secure.

Kindly do the needful at the earliest and reverse the same. Although i will not going to pay for this non incurred transactions.

Sandesh khot

I had opened icici bank account online and transferred rupees ten thousand online on 28th april 2017 having application id 48453660. After 4 days, the icici agent collected account opening supporting documents and additional rupees three hundred for account opening. The account was opened in sector 46 branch of chandigarh. Till this date the account was not opened even though the account number was generated online. When my repeated phone calls and personal visits could not help open the account, i then decided to close the account. On 30 may 2017 after almost 1 month i gave an application for closure of my account and transfer of rupees ten thousand and three hundred only into my other icici account. Till this date the account is still not closed and money not returned.
Please close my account having account number[protected] and application id 48453660.

As the information provided, it says certain amount will be deducted if there is no sufficient balance is in the account and if the person tries to swipe the card. But i have amount in my account, even though it was deducted twice and more than four times in the previous month.. This is truely unfair from a nationlised bank like icici.. This is just a looting from its customers.. If this is the case, icici will be no longer contined..

I mr pravin mayekar is a customer of your bank from last ten years. I am using your bank's new credit card no.[protected] recently (I. E. From last two months). I did not receive my bill of this credit card due to the mistake did by your department that the concerned department was sending my bill on wrong email id. And for this mistake of your department i have been charged late fee, which is not justifiable for this small amount. I want to terminate the abovementioned credit card. I will pay my dues.

Srikanth bolishetty : i signed on empty documents because icici promised that rate of interest was 11 %

Dear srikanth,

I checked all of your responses. You didn’t worked on the issue.
You are failed to set up a conference call till now even after so many requests.
You are simply saying only one thing by listening from the relationship manager that i was signed on the docs.


Why i have given complaint to you (Or) other higher officials from starting onwards?


I have given complaint on your icici executives for cheating issue (Is it right? Will u agree??).


What is meant by cheating???. Have you ever spoke with pavani=[protected], gayatri=[protected], laxmi narayana=[protected] and sudanshu.

Docs were signed because your executives promised that they were processed at 11 % interest. When i signed on docs there is nothing to be written on the docs.
It means empty documents. Your executives promised that they were processed at 11 % interest. But your icici executives cheated and they processed
The application with wrong interest rate.

I given complaint in icici portal before loan disbursal only. But icici failed to stop the disbursal. Even i send so many sms and calls to my relationship
Manager before loan disbursal. But he didn't care my words and carelessly processed application. Do you people think that you can cheat any one by false promise and
Signatures?

What about an uneducated person??. Does he has any secure/belief in icici???.

Coming to the point of issue: (I didn't see any work hasbeen done by you not even conference call setup).

If you want me to proceed legally then i will proceed. This will clearly comes under cheating by icici.


Even i have better loan offers from other banks and from icici also i have better offer. I have given complaint for cheating issue.

What is the status on that cheating???

Have u ever enquired. Till now i didn’t get a call from you even after 100 complaints and you failed to take conference call with all of them.

If you want to proceed legally, i will proceed. This will comes under cheating by icici.

On 24/may/17, 9.55am ist two fraud transactions using my saving bank debit card were made.
Both transactions were for the same amount - 12830.62 at merchant "vin*pms - epago".

At 10.25 when i saw the message, i called up icici customer care to block the card. While getting connected to customer care, the ivr informed that "your card is blocked". This indicate that icici back proactively figured out these transactions as fraud and blocked my debit card. But icici bank did not call me to update on this.

During the conversation with the customer care representative, i raised a request for this - sr[protected]. I was asked by the representative to visit the branch and submit the dispute form. I visited the icici bank, near rajdhani hotel, kormangala, bangalore and filled and submitted the dispute form with my passport copy. I was informed by the branch representative that i will get a call from the dispute team will update in 3-5 working days.

Its been 12 days and no update. Today when i called icici bank, they informed that they will not refund my money.

I am aathirai singaravelu. I try to book two ticket on 3rd june 2017 (Time 22:48:59). After filled all the details of passenger and debit card detail, i got the message like
"rejected from bank [ transaction id : [protected]] you can choose another payment option and try again"
I already contacted my bank person they said it is irctc problem. So kindly consider my request and take necessary action as soon as possible. I gave all my details below and also i attached my screen shot of that page.

Transaction id: [protected]
Train no/name : 16179 / mannai express
From station : chennai egmore (Ms)
To station : nidamangalam (Nmj)
Journey date : 11th june 2017
Quote : general
Class : sleeper class
Fare detail : rs.470

Order no..133303.. Cca reference no[protected].. Killer watch not received till now.. Booked on 9 may 2017 as payment is debited from my account on same day as icici bank is giving offers for some products form website www.killerjeans.com/icicinetbanking... i have gone through this offer as i have given the details above. So i have paid rs 349 from my icici account through internet banking for killer watch which says it is available only for rs 349 which is shipping charge only. I have booked this offer on 9 may 2017 and i have not received it from them till date i. E 5 june 2017 so plz help me to get this product.

I seriously feel I have done the biggest mustake by taking a credit card from ICICI. This is a whole in the wall. I reveive 5-10 calls from the credit card department about new features, documentation, upgrade etc I have contacted the business head of the CC department and they do nothing but tell me that our business heads will call back. Shameless banking services.. this is very irritating..
Its a shame that they are proud of being the best banks in the country.. shame on such awards and recognition.. this is actually a hole in the wall.. Im wating for a resolution since the 25th may..

Mr. K. Roy
Senior General Manager - Head Credit Cards & Personal Loans
Telephone No.:[protected]Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)
E-mail address: [protected]@icicibank.com (You will receive a response within 4 business
days.

Shame that this person is never available for a resolution.
Why call us value added cuatomers.. and easy banking services.. stop reading scripts and come up with a solution.

Hi Team,

Bank has deducted Rs 805 against DMC/IN[protected] DP CHGS TILL APR-17. Request the bank to provide the explanation about the charges and revert back the amount as soon as possible as it seems to be fraud charge.

Account Number:[protected]

I would like to raise a concern regarding the irctc tdr which has not been credited in to my account from icici. Instead, the status is showing as refunded. It's been more than a week since the amount got deducted.
Below are the transaction details.
As per the communication with irctc the amount has been refunded to the bank but the bank has not released the amount in to my account. Kindly look in to the details and ensure that the amount gets refunded at the earliest.

Transaction id ;- [protected]
Transaction date :- 30/06/2017
Cancellation id :- [protected]
Amount :- 435

Bank account details are,

Account number :[protected]
Account type :- savings
Ifsc :- icic0002365
Account holder name :- keerthi

I opened icici bank account online and deposited rs ten thousand online and gave rs 300 to icici agent when he came for document collection. For 1 month i kept on from following up with them and every time they would say it would open after 2 days. Then after getting frustrated with unprofessionalism of icici bank staff for sector 46 chandigarh i decided to cancel the account and i gave them application for closure of account and depositing of ten thousand and three hudrend additional given to icici agent in person. It has been a week and till now they have not closed my account and returned my money and rupees 300 additional given to icici agent.

I would say the staff have been unprofessional in opening and then closure of account. This clearly shows might is right in india and this is one small example of it.

From: suv moh
Date: fri, jun 2, 2017 at 10:08 pm
Subject: re: regarding old finance case id: 2804700
To: daulat. [protected]@icicibank.com, head service quality, customer care, suv moh

Dear sir/madam,

My name suvendu sekhar mohapatra
Vehicle no. Dl7 s r 6446
Hero honda passion bold stripe - black
Chasis no. 02h21c28551
Engine no. 02h21m23981

Kindly advice me for clearance, no objection certificate.

Thanks & regards
Suvendu

On fri, jun 2, 2017 at 11:24 am, customer care wrote:
Dear mr. Suvendu,

We thank you for writing to us.

We are in receipt of your request regarding two wheeler no objection certificate.

We have registered under the reference number 2804700. Kindly quote the same for your future correspondences with us on the subject.

We would like to inform you that your loan pertains to two wheeler finance. Hence we request you send an email to daulat. [protected]@icicibank.com or [protected]@icicibank.com. You may also contact mr. Daulat jamadar or mr. Kamlesh chavan on[protected] / 66673984 respectively. They would be happy to assist you.

We value your association and thank you for your trust in us.

Yours sincerely,

Customer care executive

— original message —
From: "suv moh"
Sent: 02/06/2017 12:36 am
To: [protected]@tmf.co.in, "suv moh"
Cc:
Subject: regarding old finance

Dear sir/madam,


My name is "suvendu sekhar mohapatra"
I had taken loan/finance from "tata finance" for hero honda bike, at delhi.
I want to clearance of my loan/finance,
What steps required to do,
Please advice me,


Thanks & regards
Suvendu

I had visit on today in Punjab & sind bank atm in ambala city baldev Nagar, during transaction rs500 i had entered amount to debit but transaction is in process after some time it shows did not complete but my account debit with 500 but I did not got any money from ATM and due to Sunday no customer care available please help to solve and return my money to my account

I am an customer of icici fastag with customer id: 10070991 and tags no's
[protected] — ap07td5084
[protected] — ap07td5640
[protected] — ap07cn9369
I've been using these fastag's from past 3 months i. E., from[protected] and the guaranteed cashback of 10% after 15 days of each month was not being credited till date and also for some tolls wrong amount was being debited from the toll-plaza's which was informed to the toll-plaza manager's and also to the toll-free and also raised complaint in their portal and have even mailed to the customer service team many times but no resolution have been provided by any one of them.

Below is the detailed issue:
Our vehicle ap07td5640 entered bhiknoor toll plaza on 02-03-17 at 2:18 pm then 360 rs have been debited for single journey and have returned back to same toll plaza on 02-03-17 at 8:14 pm but again the single journey amount i. E., 360 rs have been debited for the return journey too. (170/180 rs should be debited) also find the attached screenshot for your ref.

Please have a check on this and do credit the diff to our account.

Please take necessary steps for not repeating these kind of issues because we can't check each and every transactions in this manner everyday. (We have taken fast-tag for simplifying our work not to complicate)

Still didn’t get any response nor solved the previous issues nor credited back the disputed amount to my account till now and also the 10 % cashback for the month of march 2017 wasn’t credited till now which should be credited on/before 15th april 2017. (I have spoken to the toll-free many times but my problem was just being postponed not getting solved).

The previous issues were not yet solved and again on[protected] for our vehicle ap07td5640 at venkatachalam (Nellore) tollgate after going through the tag line they said fasttag wasn’t working so please pay your money manually and pass through the toll but after that amount have been debited again in my fasttag card too (We have paid the toll amount by cash, find the attached receipt for your ref)

Please take this in high priority at least now and do the needful and take necessary steps for not repeating these kind of problems in future too.

Complaint no’s:

1) complaint no: cmp[protected].
2) complaint no: cmp[protected].
3) complaint no: cmp[protected].

I have even spoken to some senior on this issue with pralhad. [protected]@icicibank.com @[protected] but the problem was not yet solved.

Please take this in high priority and do resolve it soon

Chandrasekhar
[protected]

My name is sanjiv kumar and i have a saving account in icici bank boring canal road patna branch sumitra sadan complex west boring road s. K. Puri patna - 800001.
I am complaining about the manager ajitabh saxena (Emp id-221334, contact -[protected]) and deputy manager sashikant (Emp id-153430, contact number-[protected]) of this bank and also about icici bank.

My account has been freezed since february 2017 and they have failed to provide proper reason to this action and their behaviour and act of talk are very rough and poor. I am working in hyderabad and therfore my mother visited to icici bank more than 15 times to branch and they made her to wait 4 to 5 hours each time and still they have not done anything regarding this issue. I asked for another alternatives to submit my documents to deputy manager sashikant and he told me to send the courier along with a format which he sent me in my mail and i did the same but they are fooling me a lot and this is unacceptable. Even they disconnect the phone when i am talking to them and show the rude behaviour of them.

I asked for clrification and their clarification kept on changing. I will tell you in sequence ; as they told me - :

1. There was a suspicious activity in my account transaction of rs 6100 and which i withdrew the same day as it was deposited therefore they freezed my account and for this reason i send them the proper receipt of such amount to sashikant but was usless from his side.
2. Sashikant responded me that there was a deposit of rs 90000 at the time of monetisation in once as per his record as he thinks but not as permy bank record but as per his thought.

3. Lastly they told me to go and submit the kyc and 2 passport size photos to icici tower gachibowli hyderabad branch as it is the head office and problem will be solved and i did the same but the told me again a new issue that i have receive money from lottery in my account and therefore they refused to help me and then i made him to talk to sashikant over mobile phone to clarify but till then sashikant was also not clarified that someone has tagged my transaction as money received from lottery. Vijay the deputy manager of icici bank branch gachibowli icici tower had asked that who has frozen my account and sashikant did not respond and told me that manager is in meeting and he would let me know once manager got free but till now no response.
So finally i want from icici bank to pay me the compensation for providing wrong information of my account and also declaring fraud account to my bank account in icici bank without any proper reason and also activate my account pay me the money whatever i have in my account as soon as possible along with the compensation for this harassment.

Take a strict decision against bank and both of the managers. I am ready for all sought of clarification. I am sending you my complete bank statement since january 2017. For further you can call me to [protected]

Caller said they calling from icici bank and said that i have around 10000 payback points and are offering me to encase it to my savings account... They already had my credit card no. And asked me to give them cvv no. That's wen i thought it was fraud. I called up icici bank and they told me no such scheme is there and that i got a fraud call... I would like to report this

Dear sir, i am icici bank employee.. It’s been only 6 month i joined this banks.. I will tell you truth about icici bank… if junior staff could not sell ulip (Li) on any day… then they are punished.. Pbs and vbs are mentally tortured…. Every evening after 7pm all pbs and vbs are called in a cabin like a slave.. And those who could not sell li.. By hook or by crook.. Such employees are humiliated like any thing… they are threatened that you will be transferred to other branch far away from his home…. You will loose your job… why you joined this bank if you can’t sell li… and so and so…. Further they threat to reject all leave applications of such employees…
Sir.. What i have observer so far in my branch is that… it is not bank.. Rather i would say it is a place where customer money is used to generate profit for a bank in unethical and immoral way… customer comes for fd but they misguid and force to invest in ulip plans…even a donkey knows that ulip (Li) is worst investment… to get average return one has to wait at least 5-10 years.. It is better to invest in mutual funds rather than investing in ulip…but since bank generate higher revenue (14%) customers are forced/misguided to buy ulip plan.. Irda should stop selling o[censored]lip product (Li) in bank branch premises… i remember an incidence.. That a customer was refused to give withdrawal slip to withdraw his money beacuse he was not carrying passbook and identity proof with him… but i have seen cases where for a customer who agrees to invest in li was issued instant cheque books for the purpose of fund transfer to icici pru..
My question is to hr.. That when they hire to any new candidate for pb role why they don’t inform the candidates about this phethatic work culture… why they don’t say to candidate that you are not joining a bank but your are joining a life insurance office… dear hr team.. I request you please wake up and take corrective steps… i joined as pb… i am eager to serve icici bank in good faith… but i am not able to perform my duties because of clashes of interest. Bm and lead pbs utilise all time which is available to me for their interest… l. E sale of li meeting in morning.. Customer service on counter in branch from 9.30am to 5.00 pm and..in evening humiliation meeting for li… now.. My question is to hr.. That how will a pb get time for visit to customer place for sa and ca account opening… where is time for 2 visit daily…when i say to bm that i have to go to customer place for open sa/ca account.. I am not allowed.. They say sit on counter and serve customer and hunt for li opportunities.. Or even if any pb goes out of the branch during operation hours (9:30am to 5pm) for customer visit for account opening or for any purpose other than li sale.. Then dbm and bm will scold on him.. Why you went out during customer service hours…. All # every one knows how customer services are given in branches… my question is to hr why there is gap between icici bank policy as a whole and work culture in branches…
I would suggest hr that they should issue mandate to bm and lead pb that… they should allow all pbs to work for their bsc.. After 4 pm every pb should allow to visit client place….. Pbs should not be forced to stay in branches for any operational work.. And branches should be closed max to max by 7:30pm if hr cant do this then i will say that icici hr is ruining pb employee’s career and health