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ICICI Bank Complaints & Reviews

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3.2

Updated: Sep 24, 2026

Complaints 23795

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Address: Nagpur, Maharashtra, 440022

Website: indiaideas@icici

Hello,

My name is chetan kathote. I had done transaction from phonepe app to recharge of rs.72 on my number on 25 july 2017. The transaction was successfull but recharge is not yet done on my number. I contacted to phonepe support team also but they said payment is done to indiaideas so i need to cantact you people. Please tell me why this happened and return my money as soon as possible. The transaction id of phonepe is ici78765a651d4648ad8238a0f22b8d9e9b. The transaction id of [protected]@icici is p1707251836176243045398.
I attached screenshots related to transaction and reply of phonepe support team. Please find attachments. This is very embarrasing.

Thanks and regards,
Chetan kathote.

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P

ptikri

from Pune, Maharashtra

Aug 29, 2017

I have recharged my JIO account with the amount of Rs 399 through BHIM interface. The transaction was successful, the amount was debited from my HDFC bank account . Account no.-[protected], IFSC code- HDFC0000486. But my JIO account says that it has not received any payment and the recharge is not successful.

M

Mandar Ghatage

from Ahmedabad, Gujarat

Oct 3, 2017

I have made payment to merchant GATE 2018 through UPI. It is showing transaction got completed my amount got deducted but the payment to GOAPS is not done my form is not getting submitted. Please help me as soon as possible.

B

Beauti123

from Hyderabad, Telangana

Nov 12, 2017

I have recharged my jio no [protected] yesterday the through upi, the amount has been debited rs.399, but recharge has not been successful.

rraj92's reply, Dec 1, 2017

are you got your claim?

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Address: Hyderabad, Andhra Pradesh, 500072

Website: icicibank.com

Hello sir,

I am owning icici savings bank account with mindspace branch and credit card for last 5 years. I have configured icici credit card bill for auto debit from my savings bank account through netbanking. Very recently due to some reason, i have removed the auto debit function through netbanking, which was successfully removed. I could see no icici credit card as biller and no scheduled transactions for that month. But, for that month i was charged 1000rs including 18%gst on auto debit return fee as there are no funds available in my bank account for auto debit. When i called the customer care, i was informed that the auto debit is still active but, the same is not reflecting in the netbanking portal. Meaning i was charged 1000rs due to issues with their netbank services. I was very upset with this. This is not all acceptable.

ICICI Bank customer support has been notified about the posted complaint.

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Address: Chennai, Tamil Nadu, 600080

[protected]

I have decided to pay the entire loan amount at one go without paying first 6 month emi.

I would like to close the entire loan amount because as i have enough amount and i feel the roi is bit high.

Please allow me to close the loan and don't resist me saying that i need to pay at least 6 emi.

If this way is not possible even you can charge me any fee and i'm ready to pay the amount.

My only concern is to close the entire loan.

Could you please advise me the procedure?

ICICI Bank customer support has been notified about the posted complaint.

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Dear respective icici team,

This is to stat that i am manish kumar operating a salary acc. No.[protected]

There is debited a amount of rs. 805/- from my account, and when i contact to icici customer care got to know that it is the charges of demat account.

I not even started any demat account in icici bank/not even done any transaction in any demat account then how it is possible to debit rs. 805/- from my respective account without any prior information. I tried to contact customer care team to resolve this issue but didn't get any positive response from cc team.

Dear team this is not justifiable, if any demat account is linked with my account please close it with immediate effect, and request you to please refund rs. 805/- asap that debited from my account in favor of demat account.

Expecting icici team will resolve this issue on priority.

ICICI Bank customer support has been notified about the posted complaint.

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Address: 560037

While opening dmat account they are saying that there are no yearly charges and at the end of the day they collecting huge charges . they charged Rs.805 ( DMC/IN[protected] DP CHGS TILL JUN-17 )

please help onthis issue . so may cstomers are facing same issue .

thanks,
Praneeth mamidi
[protected]

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My saving account no[protected] & demat no.[protected] at present bank debit 805rs in favour demat account. It is highly charge - no any bank represintive tell me about highly demat charge - no any message bank sent me. Online showing that d charge 600. Why debit 805rs. Please explain... My email id... [protected]@gmail.com... Mobile -[protected]

ICICI Bank customer support has been notified about the posted complaint.

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J

Jawaad Zahoor

from Bengaluru, Karnataka

Jul 28, 2017

I am receiving my otp's from all other banks except ICICI. I have called the customer care 3-4 times. Everytime i got a different solution but none of them worked. Nothing seems to work. Please solve this issue. I have been stuck with this for over a week now. I am not able to make any payments online.

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Address: North East Delhi, Delhi, 110094

Website: [email protected]

On 19 july 2017 i make a payment through eazypay icici for the du admission fees at first time the payment was failed said by du site and 2 minutes after i try again this time process is successful
But there is 2 times transaction have done from my account by the easypay but originally it was 1 time payment process. So please refund my money to my respected account.

Details
Transaction id - [protected] (Failed transaction)
[protected] (Success)
Amount paid in each transaction - 9563.36 (Both)

Please sir, refund of failed transition should be credited to the respective bank account.

Thanking you for listening my problem... And hoping for a good response from your side as well...

ICICI Bank customer support has been notified about the posted complaint.

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I have purchased tax saving bond from icici bank in the year 2004, qty -1 no, amount paid rs: 5000

My tax saving bond matured on 2007 amount not credited to my account till date with interest reg;

Bond holder no:[protected]
Certificate no : 118224
Name : radhakrishna madhusudhan singh
Distinctive no : 543094

My account no :[protected]
Bank : icici bank ltd
Branch : thilak road, tirupathi

ICICI Bank customer support has been notified about the posted complaint.

Jul 28, 2017

Updated by madhu87283 no response

Aug 03, 2017

Updated by madhu87283 no response till date

Aug 03, 2017

Updated by madhu87283 no response till date

Aug 11, 2017

Updated by madhu87283 y there is no reply

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Address: Pune, Maharashtra

Website: www.icicibank.com

Sir had never use any de-mate account with icici bank but they are unnecessary send me amc bill on my registered address now i am requesting to close this account they are asking to pay charges...
Reference number - in[protected]
It showing me linked account number - xxxxxxxxxx0899
So do needfull on it...
Other wise what is legal way to resolve this issue..

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

While i do online transaction through debit card, it displays message card is blocked. I am to perform the internet banking but whenever i do perform transaction through debit card after entering debit card number it displays card is blocked.
This is happening from last 2 to 3 months and i evrytime i have to choose internet banking instead of debit card number option.
Can you please help me in this matter as soon as possible.

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Address: Ghaziabad, Uttar Pradesh, 201006

Dear sir
We are send money 25000 thought upi pey phone on 24/07/2017 to a/c no [protected] bank of india (Md kownain) but transection not complete. This amount debit my a/c[protected]Vijay kumar tiwari) or not credit her a/c.

So please this amount credit my a/c[protected] vijay kumar tiwari.

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Address: New Delhi, Delhi, 110015

Website: [email protected]

I've applied for a icici credit card one weeks ago. Till date, I can't check the application status online. Neither the bank representative contacted me again nor I received any call for verification. Can somebody let me know about the status of my application.. thanks
Application no A[protected]

Regards
Dinesh Kumar

ICICI Bank customer support has been notified about the posted complaint.

Aug 06, 2017

Updated by Dinesh0101 Dear Team,

Still waiting for your positive response.

Regards
Dinesh Kumar

Aug 08, 2017

Updated by Dinesh0101 Dear Team,

Application no A[protected]

Still pending, no status show.

Regards
Dinesh Kumar

Aug 12, 2017

Updated by Dinesh0101 Still pending

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R

Rizwan Ahmad Ansari

from Chennai, Tamil Nadu

Aug 7, 2017

Dear ICICI Bank,

I was told that there is no Monthly and Yearly charges for my Demat account but I could see that RS 805 has been deducted IN[protected] DP CHGS TILL JUN-17 on transaction.

Request you to kindly return my deducted amount.

Regards,
Rizwan Ahamd Ansari
A/C No :[protected]
(M) : [protected]/[protected]

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Address: Kolkata, West Bengal

Website: www.icicibank.com

Sir,
I indrani maity like to inform you that my sb a/c no is[protected] of icici bank in chowringhee branch kolkata.. On 27/07/2017 i got a massage in my mob.[protected] that rs.4390.00 has been debited through debit card at vsi*mcafee*int at 01.38am which is not use by me.
So you are requested to take necessary action i can return my cash.
Thanking you

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Address: 560076

I have an account with hdfc bank and on 11th july 2017 i tried to withdraw 4400.00 inr from an icici bank atm in btm 2nd stage, bangalore-560076, karnataka, india. Amount got deducted from my bank account but i didn't receive the cash. I have waited for almost 15 days now but still have not got my money back in my account

Below are the dispute transaction details
Acquiring bank - icici bank atm, btm 2nd stage, bangalore
Atm id - s1cw6288 (Have uploaded atm image)
Date and time of the transaction - 11th july, 2017, between 6:20 pm - 6:30 pm
Amount of attempted withdrawal - 4400 inr
Transaction reference number[protected]

Below are my bank details
Name - anurag sharma, hdfc bank, cauvery bhavan branch, bwssb extn counter, bangalore
Account number - [protected]
Ifsc code - hdfc0000509
Email id - ansh. [protected]@gmail.com

Please see to it that the above mentioned amount of 4400 is credited/refunded to my bank account number mentioned above (Acc num - [protected])

Thanks.

Oct 14, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Aug 11, 2017

Updated by Anurag1371 Hi,

I received a courier from HDFC bank which has the ATM machine logs for the day/time (11 July/18:33:37) during which i tried to withdraw money for my disputed transaction.

The Logs for my particular withdrawal of 4400 INR say "Cash Presented and Cash Taken". But like i have been saying i did not receive any cash from ATM. Also If you notice in the logs, all the transactions from this ATM after my disputed transaction (after 1-2 minutes of my transaction) has failed with "Transaction Declined" or "Unable to Process" errors.

What i am trying to say here is the ATM machine might have run out of Cash/or some other fault due to which I did not receive the cash and also all transactions after my disputed transaction failed. I don't know why the logs says Cash Taken/Cash Presented for my particular disputed transaction, probably because of some fault with ATM. I was the unlucky one for whom money got debited and didnt receive cash. Others who came after me got transaction declined error and they remained safe since they didnt face any debit from their account.

And most importantly, if the machine itself encountered some fault at that moment, how can we trust its logs. Please understand.

Only way to prove me wrong would be CCTV footage for the disputed transaction timestamp. That's the best solution. I dont care what the ATM logs say because i know i didnt get any cash. CCTV footage will prove me correct that i did not receive any cash.

I am attaching the Logs which i got from HDFC bank as courier. First screenshot (ATM_Trans1.jpg) has my disputed transaction in bolds, next two screenshots has the other transactions from this ATM which failed with "Transaction Declined" or "Unable to Process" errors.

Kindly look into it and its my humble request to you to follow up with ICICI bank to get CCTV footage because that would be the best proof. I need 4400 INR credited in my bank account

Thanks.

Regards,
Anurag Sharma

Aug 30, 2017

Updated by Anurag1371 Hi HDFC/ICICI Bank Customer Care,

I have got no updates on my request to get the Video footage for the disputed transaction even after continuous follow ups. Its been close to 8 days i got a response on my mail thread from HDFC people.

Can you please let know whats the latest on this issue.

Thanks.

Regards,
Anurag Sharma

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Jul 29, 2017

Dear Customer,
Please be assured that we are looking into the issue and will respond to you with e-mail reference number[protected] within 2 working days.
-Manoj
HDFC Bank Customer assistance

A

Anurag1371

Aug 3, 2017

Hi,

Any updates on this..Its been three working days since i got any update. Can you tell the status of this complaint

Thanks.

Regards,
Anurag Sharma

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I have received a mail from ICICI credit card

Dear Customer,

Thank you for using ICICI Bank credit card.

Your ICICI Bank Credit Card XXXX3000 has been used for a transaction of INR 7, 349.04 at PAY PW *BIGROCK (July 26, 2017; 09:04:17 hrs.).

where i never wanted this to get renewed ]

Please cancel this and refund my amount

Jul 26, 2017

Updated by mbyakodi Dear Sir,

I have not authorized for the auto-debit of below mentioned transaction. I am not sure if it was hidden auto-debit or accidental. I am not using this services at all. However amount got deducted. Please refund the amount

Service Request No. SR[protected]
Reg. Mob. NO.: [protected]

Please find the attached complaint request.

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Address: 560076

Website: ICICI BANK

My complaint is against icici bank.

At the time of selling credit card, i have especially asked the sales person if there is any joining fees and amc. He replied, there is no joining fees, but an amount of 199.00 inr will be charged against annual maintenance (Amc). Moreover, he also said that amc will be waived off if i shop for worth 2k and above within 60 days of issuance of the card, i have done shopping for 3k (Approx) within a month of issuance of the card.

I have received statement now, where as these cheaters have charged me 499.00 inr as joining fees.

I am not going to pay even a single penny unless, it is addressed and joining fees is waived/removed.

I am also going to share this fraudulent act of icici bank on all possible social networks.

ICICI Bank customer support has been notified about the posted complaint.

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Address: 160055

Website: www.icicibank.com

Hi,

I am umang bista working in a private it company. I don't have a demat account in icici bank. When i checked my bank transactions i found that there are several debit transaction of "dp chgs" deducting rs.1000 overall. When i opened my salary account in icici bank, at the time of opening the representative didn't told about any charges and i don't have demat account. And i did not get any message alert also in my mobile which is registered with mobile banking with icici. My icici account number is[protected].

Further when i went to the bank for the closure of demat account they told me that, i have around rs.1100 pending charges. How am i supposed to pay rs. 2100 for service which i was not informed about and haven't use?

This is a completely not acceptable and i want my money back and closure of demat account. Please help me on the same.

Call me on[protected]
Regards.

ICICI Bank customer support has been notified about the posted complaint.

Jul 26, 2017

Updated by Umang Bista Guys, this is to inform you all that you will receive lots of fraud calls once you provide your number in the complaint.
Beware!

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D

Dipan Kr Roy

from Bengaluru, Karnataka

Jul 26, 2017

15th july i tried for 500 rupes cash withdraw my from icici ATM but machine has shown transaction failed due to some problems and i didn't get money and i got sms from my Bank that is 500 rupes debited from my Acc. How the disguisting service from ICICI..????..i need my money.and ATM ID:SPCND287

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Address: Gurgaon, Haryana, 122001

This is with reference to my icici bank credit card account number - [protected] on my full & final settlement with the bank of rupees 36367.31/-.

I have trying calling your customer care number regarding the same and still haven't got any response from them.

Kindly look into this on urgent basis, as its been a long time i have used the card and i am paying only the interest amount to bank.

Thanks

ICICI Bank customer support has been notified about the posted complaint.

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Address: 700156

Website: [email protected]

I took icici credit card form and i was using it and i was paying the dues, then in month of june, while paying for something i found my card had been blocked on 23rd may i think, before that i paid some money around 1900 due,

Then i got a call from icici to pay then dues then only my card will be activated,

But i didn't paid the due because they haven't sent me any statement so i denied the purchase and, and in june every time they are calling and asking me to pay due but they haven't sent me any details pdf statement of my purchase like used to send by credit card company, now today i got first statement statement asking me to pay around 7300 with fine and tax,

This is theft till today they haven't send me any statement of my details purchase, only amount due and fine is mentioned. I am fed up of this and no one is listening and customer care person is threatening me pay the amount.

I don't know whom to say.

Aug 26, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2017

ICICI Bank Customer Care's response Dear Customer, (sumit1004229 )

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ck82) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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S

Sahilpcti

from Dhanbad, Jharkhand

Jul 26, 2017

My ac number[protected] .by custmercare they activate card protection plan and Deduct 1800 rs when I call him he say money will refund after 15 working days but money never refund.now case was closed so pls never have a/c in ICICI bank and never buy their product.they r not trustworthy

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Address: Hyderabad, Andhra Pradesh, 500044

I am Sammi Reddy, Andra bank account holder with account no. [protected], Huzurabad branch, mobile no. [protected]

On 24/07/2017 I wanted to draw 1000 cash from ICICI BANK ATM, ATM ID SFVD9221.It showed unable to process the request, but the cash got deducted and didn't credited till now, please solve my query as soon as possible.

Thanks in advance

Jul 29, 2017

Complaint marked as Resolved

Thank you for your quick response.

ICICI Bank customer support has been notified about the posted complaint.

Jul 26, 2017

Updated by Anjicma Please solve it as soon as possible.
Thank you

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